Jobs Kenya

Website: Website hello.global.ntt/

  • Client Manager, Technology Services

    Client Manager, Technology Services

    Working at NTT

    Responsible for delivery of the metrics set in the quarterly accountability matrixes as defined by the Sales Execution Framework
    Managing and building client relationships for commercial and enterprise accounts across East Africa. Proficient in selling: Cisco, Microsoft, Checkpoint,Veritas, DellEMC, VMWare, F5, Palo Alto, NetSuite, AWS and SAP.
    Driving sales strategy into the account base, by working closely with the Line of Business Manager and Solution Architects / Engineers and Technology leads.
    Accurately forecast annual, quarterly and monthly revenue pipeline and responsible for individual sales target.
    Develop and manage client account plans to ensure revenue growth across Solution Groups.
    Engage appropriate resources at all levels within the Company and with external partners and suppliers where necessary to ensure revenue growth.
    Liaise between account holders and various departments as well as communicating effectively to maintain customer satisfaction and uphold company protocols.
    Secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
    Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
    Proactively assess, clarify, and validate client needs on an ongoing basis.
    Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.
    Closely coordinate company executive involvement/sponsorship with client management.
    Timely reporting on the set metrics on a weekly basis or as per the manager’s requirement

    QUALIFICATIONS SKILLS AND EXPERIENCE

    A college degree from an accredited institution
    A minimum of 8 years of client management, preferably within the IT field
    Competent in Microsoft Office.
    Strong CRM skills e.g., Salesforce
    Vendor / distribution / sales channel knowledge and experience
    Demonstrated track record of meeting sales targets

    Apply via :

    careers.services.global.ntt

  • Chapter Lead, Project Management & Coordination Service & Vendor Management

    Chapter Lead, Project Management & Coordination Service & Vendor Management

    Working at NTT

    The Client Project Manager leads and directs concurrent client projects classified as standard or complex. The primary responsibility of Client Project Managers will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or into the client’s support operations).

    Key Roles and Responsibilities:

    Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
    Engage with stakeholders to deliver projects from original concept through final implementation
    Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
    Ensure that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
    Manage the delivery of the project/programme, including rigorous scope control and change management
    Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
    Documentation and management of risks and issues
    Ensuring clear and concise communications to all stakeholders
    Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
    Identification of opportunities and influence the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
    Coordinate activities of the project teams through task delegation, resource assignment and programme management

    Knowledge, Skills, and Attributes:

    Ability to establish strong relationships with internal stakeholders and external clients
    Excellent client-centricity skills and ability to work at client sites
    Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
    Excellent written and verbal communication skills
    Excellent team-building skills and ability to work in high-pressure environments
    Ability to manage urgent and complex tasks simultaneously
    Good business acumen and commercial skills
    Passionate, strong initiative, self-driven with a commitment to succeed
    Good influencing ability whilst taking a collaborative approach
    Decisive with good attention to detail ability
    Ability to promote project services to both internal stakeholders and external clients
    Competent in project change management

    Academic Qualifications and Certifications:

    Project Management degree or equivalent with a moderate level of related experience
    Relevant project management certifications preferably PMP
    ITIL certification is preferable

    Required Experience:

    Demonstrated moderate level project management experience preferably in a multinational professional services environment
    Proven client engagement experience
    Demonstrated understanding of the project life cycle
    Demonstrated competency in project change management
    Proven experience managing expectations when balancing alternatives against business and financial constraints

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Learner, Public Cloud

    Learner, Public Cloud

    Working at NTT

    Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

    Key roles and responsibilities:

    Learns how to select and apply appropriate design standards, methods and tools, consistent with the agreed enterprise and solution architectures.
    Work under close supervision to implement less complex or small-scale system solutions.
    Learns how to develop solution architectures in specific business, infrastructure or functional areas.
    Learns how to define and scope requirements and prioritisation activities for small-scale changes.
    Under close supervision will assist with the design of components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.
    Ensure technical solutions accomplish the client’s objectives.
    Assists Solutions Architects (SAs) and learns how to produce a technical specification for the solution’s development and systems integration requirements.
    Learns how to develop the technical design document to match the solution design specifications.

    Knowledge, skills and attributes

    Some or basic product knowledge integrated with technology understanding
    Basic understanding of the vendor’s products, business and technology positioning
    Good communication skills both verbal and written
    Develops the ability to establish and create client relationships
    Continuously maintain knowledge of trends and development in technology domains
    Basic knowledge of the problem domain that their systems are to provide solutions for

    Academic qualifications and certifications:

    Qualification in Information Technology, Computer Science or Information Systems
    Certification and working knowledge of Enterprise Architecture methodologies (e.g. TOGAF, Zachman, SOA, ITIL, COBIT, etc.)
    Relevant vendor and industry certifications, e.g. Cisco, Microsoft, Oracle,
    Software and programming languages, e.g. C++
    SAFe Scaled Agile certification advantageous

    Experience required:

    Basic work experience as a technician or in an entry level technical support role

    Apply via :

    careers.services.global.ntt

  • Client Manager, Public Sector

    Client Manager, Public Sector

    Working at NTT

    Responsible for delivery of the metrics set in the quarterly accountability matrixes as defined by the Sales Execution Framework
    Managing and building client relationships for commercial and enterprise accounts across East Africa. Proficient in selling: Cisco, Microsoft, Checkpoint,Veritas, DellEMC, VMWare, F5, Palo Alto, NetSuite, AWS and SAP.
    Driving sales strategy into the account base, by working closely with the Line of Business Manager and Solution Architects / Engineers and Technology leads.
    Accurately forecast annual, quarterly and monthly revenue pipeline and responsible for individual sales target.
    Develop and manage client account plans to ensure revenue growth across Solution Groups.
    Engage appropriate resources at all levels within the Company and with external partners and suppliers where necessary to ensure revenue growth.
    Liaise between account holders and various departments as well as communicating effectively to maintain customer satisfaction and uphold company protocols.
    Secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
    Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
    Proactively assess, clarify, and validate client needs on an ongoing basis.
    Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.
    Closely coordinate company executive involvement/sponsorship with client management.
    Timely reporting on the set metrics on a weekly basis or as per the manager’s requirement

    QUALIFICATIONS SKILLS AND EXPERIENCE

    A college degree from an accredited institution
    A minimum of 8 years of client management, preferably within the IT field and Public Sector
    Competent in Microsoft Office.
    Strong CRM skills e.g., Salesforce
    Vendor / distribution / sales channel knowledge and experience
    Demonstrated track record of meeting sales targets

    Apply via :

    careers.services.global.ntt

  • Projects Financial Administrator

    Projects Financial Administrator

    Working at NTT

    Key Roles and Responsibilities:

    Revenue Recognition and Assurance:

    Collaborate closely with project managers to understand project scopes, deliverables, and milestones for accurate revenue recognition.
    Review and validate project-related revenue recognition in accordance with company policies and revenue recognition standards.
    Ensure compliance with revenue recognition guidelines, addressing any potential risks or discrepancies.

    Financial Tracking and Reporting:

    Maintain project financial records and documentation related to revenue recognition, expenses, and billing.
    Generate accurate and timely financial reports to communicate project revenue, expenses, and profitability to relevant stakeholders.
    Identify revenue assurance issues, investigate discrepancies, and collaborate with teams to resolve any financial anomalies.

    Billing and Invoicing:

    Assist in the preparation of client invoices based on project milestones and deliverables, ensuring accuracy and adherence to contractual terms.
    Collaborate with project managers to review and reconcile billing data, verifying that invoices align with project progress.

    Expense Management and Cost Control:

    Monitor project-related expenses, verifying accuracy and proper allocation to ensure accurate project cost reporting.
    Collaborate with project teams to track and control project costs, identifying cost-saving opportunities and mitigating potential overruns.

    Financial Documentation and Compliance:

    Maintain organized and accurate financial records, ensuring proper documentation of revenue recognition, billing, and other financial transactions.
    Facilitate internal and external audits by providing necessary financial documentation and explanations.

    Communication and Collaboration:

    Serve as a key point of contact for project managers and cross-functional teams regarding revenue recognition, financial status, and billing matters.
    Collaborate with stakeholders to ensure accurate and timely communication of project financial information

    Qualifications and Experience

    Bachelor’s degree
    At least CPA 2 qualification
    At least 2-year experience

    Knowledge, Skills and Attributes

    Curious
    Creative
    Adaptive
    Dynamic
    Accountable
    Responsible
    Productive
    Self-directed
    Flexible
    Collaborative

    Apply via :

    careers.services.global.ntt

  • Client Manager, Digital Network Services Wholesale, Team Leader

    Client Manager, Digital Network Services Wholesale, Team Leader

    Working at NTT

    Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

    KEY ROLES AND RESPONSIBILITIES:

    Responsible for delivery of the metrics set in the quarterly accountability matrixes as defined by the Sales Execution Framework
    Establish productive, professional relationships with key personnel in assigned client accounts.
    Enlist and coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and clients’ expectations.
    Strong business development background
    Ability to put together business proposals for clients
    Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
    Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
    Proactively assess, clarify, and validate client needs on an ongoing basis.
    Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.
    Maintain high customer satisfaction ratings that meet company standards.
    Complete required training and development objectives within the assigned time frame.
    Closely coordinate company executive involvement/sponsorship with client management.
    Timely reporting on the set metrics on a weekly basis or as per the manager’s requirement

    KNOWLEDGE, SKILLS AND ATTRIBUTES

    Customer focus
    Relationship building skills
    Excellent communication and presentation skills
    Planning & organizing
    Negotiating skills
    Displays professionalism
    Drives for result
    Must have a positive attitude
    Takes initiative

    QUALIFICATIONS AND EXPERIENCE

    A college degree from an accredited institution
    A minimum of 3 years of client management, preferably within the IT field
    Competent in Microsoft Office.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Onsite Network Security Support Engineer

    Onsite Network Security Support Engineer

    Working at NTT

    Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
    PLEASE NOTE: This is a contract

    Key Roles and Responsibilities:

    Performs basic problem determination and log the cases with Dimension Data Help Desk as the first point of contact.
    Collects relevant technical information.
    Attempt to resolve network and security related problem by following the guidance provided.
    Filter non-technical problems from technical problems with the help of Dimension Data
    Resolve known problems through product documentation or other local resources.
    Report unknown or technical problems on ticketing system at customer portal
    Resolve network related problems.
    Troubleshooting of reported problems that are within the scope around the Network and Security Infrastructure.
    Resolving configuration problems.
    Resolution of software problems (OEM back-to-back required for escalation)
    Determination of product specification defects
    Generating workarounds for hardware and software bugs where applicable

    Knowledge, Skills, and Attributes:

    Strong understanding of Network Security and related Technologies
    Ability to think through problems and visualize solutions.
    Ability to implement, administer, and troubleshoot network infrastructure devices, including Firewalls, Routers and Switches,
    Knowledge of application and network and security infrastructure protocols
    Ability to create accurate network diagrams and documentation for design and planning network communication systems.
    Good analytical and problem-solving and communication skills

    Academic Qualifications and Certifications:

    Bachelor’s degree in information technology or related field of study
    Professional Certification i.e., Checkpoint and Cisco (CCSE, CCNP)

    Required Experience:

    Demonstrated experience working in a networking environment.
    Experience in supporting critical network and security infrastructure which includes, Checkpoint   and Cisco Firewall Routers and Switches.
    Experience in configuration and troubleshooting routing protocols such as OSPF, BGP, Eigrp and IS-IS

    Apply via :

    careers.services.global.ntt

  • Client Manager, Technology Services

    Client Manager, Technology Services

    Working at NTT

    Responsible for delivery of the metrics set in the quarterly accountability matrixes as defined by the Sales Execution Framework
    Managing and building client relationships for commercial and enterprise accounts across East Africa. Proficient in selling: Cisco, Microsoft, Checkpoint,Veritas, DellEMC, VMWare, F5, Palo Alto, NetSuite, AWS and SAP.
    Driving sales strategy into the account base, by working closely with the Line of Business Manager and Solution Architects / Engineers and Technology leads.
    Accurately forecast annual, quarterly and monthly revenue pipeline and responsible for individual sales target.
    Develop and manage client account plans to ensure revenue growth across Solution Groups.
    Engage appropriate resources at all levels within the Company and with external partners and suppliers where necessary to ensure revenue growth.
    Liaise between account holders and various departments as well as communicating effectively to maintain customer satisfaction and uphold company protocols.
    Secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
    Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
    Proactively assess, clarify, and validate client needs on an ongoing basis.
    Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.
    Closely coordinate company executive involvement/sponsorship with client management.
    Timely reporting on the set metrics on a weekly basis or as per the manager’s requirement

    QUALIFICATIONS SKILLS AND EXPERIENCE

    A college degree from an accredited institution
    A minimum of 8 years of client management, preferably within the IT field
    Competent in Microsoft Office.
    Strong CRM skills e.g., Salesforce
    Vendor / distribution / sales channel knowledge and experience
    Demonstrated track record of meeting sales targets

    Apply via :

    careers.services.global.ntt

  • Systems Engineer – Cybersecurity

    Systems Engineer – Cybersecurity

    Working at NTT

    ROLE AND RESPONSIBILITIES:

    Design, build, deliver, and operate Cybersecurity solutions to meet client requirements.
    Document the proposed technology solution.
    Document the statement of work along with all labor requirements.
    Work with the Client Manager to prepare the pricing format that will be supplied to the customer.
    Perform the actual solution design and prepare a parts-list outlining solution components/equipment to be provided.
    Develop and manage a proof-of-concept as such may be required.
    Engage all technical resources required for an accurate solution design.
    Document all deliverables and what constitutes a successful completion.
    Verify the proposal’s accuracy and sign off on the final documents to be presented to the client.
    Assist the Client Manager during the final presentation to the client as appropriate.
    Provide documentation for solutions delivered to clients.
    Work with project managers and other delivery teams to ensure that solutions provided to customers are delivered within specified timelines.
    Highlight risks, provide alternative options, and recommend quality solutions to specified problems.
    Where feasible, use automation to reduce delivery time and human intervention on repetitive tasks
    Act as subject matter expert on a variety of technologies within the enterprise Cyber security portfolio
    Guide on change management on change management when integrating solutions provided to customers
    Guide and/mentor junior engineers

    KEY SKILLS AND ATTRIBUTES:

    Design, implementing, administering, and strong troubleshooting experience on the following.
    Next generation enterprise firewalls (Cisco FTD, Checkpoint, Fortinet, Palo Alto), Network Access Controls (Cisco ISE, FortiNAC).
    Web Application Firewalls (F5), Web and Email Security Systems (Cisco WSA, ESA), Cloud Security Systems (Cloudgaurd,Prisma),SIEM/SOAR (FortiSiem,Cortex) will be an advantage
    Strong understanding of networking concepts, protocols, and architectures (TCP/IP, DNS, DHCP, VLANS, routing, etc.) Familiarity with network security technologies and solutions.
    In depth understanding of Zero Trust Network Access.
    Knowledge of network programmability and automation will be advantageous.
    Good understanding and appreciation of technical design and business principles
    Ability to create accurate diagrams and documentation for designing and deploying of Cybersecurity systems.
    Experience in carrying out security assessments and reporting/recommendation writing.
    Experience presenting solutions to technical and non-technical audiences.
    Experience in multi-vendor Security products and solutions and understanding of industry best practices.
    Demonstrate Client engagement skills.
    Previous experience in technical proposal writing
    Good analytical and problem-solving skills
    Good verbal communication skills
    Team player

    ACADEMIC QUALIFICATIONS AND CERTIFICATIONS:

    Bachelor’s degree in information technology or related field of study
    At least 3-4 years in the enterprise cybersecurity field
    Cisco Professional level Certification i.e., CCNP Security
    Expert level network security certification i.e., Checkpoint CCSE, Fortinet NSE7 (enterprise firewall), Palo Alto PCNSE
    DevOps certification and experience scripting and network automation will be an added advantage.
    Relevant industry standard certifications, (e.g. ISO 27001, SABSA, TOGAF, ITIL, COBIT, etc.) would be advantageous.

    Apply via :

    careers.services.global.ntt

  • Wholesale, Team Leader Client Manager, Transactional Accounts Sales

    Wholesale, Team Leader Client Manager, Transactional Accounts Sales

    Working at NTT

    Drive new business development with carriers and ISPs in telco wholesale market, wholesale data services and submarine cable system.
    Develop sales strategy, plan, implement and monitor sales activities to achieve measurable results.
    Grow revenue for Company’s products and services in the given territories, while maintaining growth of bottom line.
    Build and maintain good business relationship with customers and counterparts.
    Coordinate with sales team in other territories/regions areas where necessary.
    Account management, in handling customer requirements from pre-sales to post-sales.
    Network regularly for business growth opportunities and use networks to effectively stay attuned with market and competitor intelligence.
    Represent Company to participate in relevant telecom industry conferences and events.

    What will make you a good fit for the role?

    KNOWLEDGE, SKILLS AND ATTRIBUTES:

    Sales business acumen – the skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd business requirements.  Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from Dimension Data’s portfolio of services.
    Sales client engagement & management – the skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know your client, building effective & lasting relationships with them and to be seen as a trusted advisor.
    Sales solution skills – the knowledge of Dimension Data offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link Dimension Data offerings, including high-value services to specific client and prospect needs and outcomes.
    Sales resources optimization – building internal relationships, working with pursuit teams and leveraging vendors as resources throughout the sales cycle.
    Sales pursuit – the skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities
    Sales strategy execution – The skills to ensure that the sales strategy is aligned to the business strategy.
    Sales business management – the skills to ensure that target setting, and associated processes is aligned to meeting the target.
    Sales talent management & enablement – the skills to ensure that results are achieved through effective talent management

    QUALIFICATIONS, SKILLS AND EXPERIENCE:

    Candidate must possess experience in telco wholesale market, wholesale data services and submarine cable system.
    At least 5 years of working experience in the telecommunication industry preferably specializing in Sales – Corporate, Regional or Global
    Demonstrates ability to think strategically, driving commercial opportunities and negotiation processes, and deal closing.
    Possess at least a bachelor’s degree, Post Graduate Diploma, Professional Degree in Engineering, Business Administration, Marketing or equivalent.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :