Jobs Kenya

Website: Website hello.global.ntt/

  • Client Manager, Transactional Accounts Sales

    Client Manager, Transactional Accounts Sales

    Working at NTT
    A Client Manager is a quota-bearing sales persona and the primary purpose of the role is to take full ownership of named client accounts, retain these clients and find new business. The Client Manager is assigned a range of development and maintenance accounts and held accountable for the performance achievement of those accounts in terms of revenue retention, profitability management, and growth.

    The Client Manager will work directly with clients at a variety of levels as well as internal sales teams such as Sales Specialists and pre-sales architects and post the sale; the delivery teams. They ‘champion’ the delivery teams’ understanding of the client’s solution requirements, and initiate improvement programs ensuring that the client remains committed to our solutions which leads to more sales opportunities.

    Building and developing excellent stakeholder relationships with new and existing clients, fully understanding the client and the industry in which they operate will be a core focus of this role. A substantial amount of time will be spent on client engagement and engaged selling, but also liaising with internal teams to make sure the client’s needs are attended to.

    Responsibilities
    Client ownership and relationship builder

    Take primary responsibility for the client and act as internal client owner within assigned accounts
    Manage and grow relationships to drive expansion and renewals across all solutions and services
    Responsible for client solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownership
    Lead the business conversations at C-level
    Become the reliable point of contact to further strengthen relationships

    Client and industry expert

    Gain insights into client’s most urgent business problems or business opportunities while linking how our solutions and services offerings can add client business value
    Maintain a high level of the relevant industry, product, and service knowledge to have meaningful conversations and generally stay ahead of trends
    Collect and analyze data to learn more about the client and the industry in which they operate

    Owning the sales process

    Collaboratively work with extended sales teams, especially Sales Specialists, pre-sales architects, and commercial architects to successfully position the solution and/or service and see the opportunity through to closure
    Partner with internal teams to ensure the scope of work and proposals are tracked, managed, and delivered on time
    Work closely with other in territory counterparts and matrix teams to achieve the shared goal of growth; yet are held accountable for own targets
    Use NTT Ltd.’s sales methodologies and tools such as target plans, opportunity plans and account plans to support the sales process and data-driven insights
    Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders
    Maintain a pipeline of leads on Salesforce.com

    Deal structuring

    Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.
    Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals.
    Lead business negotiations for contracts ensuring deals are risk-free and profitable
    Client retention and expansion
    Minimize churn and maximize retention in assigned accounts
    Land, adopt, expand, renew – Identify client business needs with a view to help shape solution development by the wider pursuit teams
    Actively search for expansion opportunities

    Knowledge, Skills, and Attributes Required

    Good knowledge of Managed Services across domains such as Networking, Collaboration, Data Centres, Security and so on
    Client-centricity coupled with problem-solving
    Strong business acumen and negotiation skills to craft solutions that are beneficial to NTT and the client
    Ability to pro-actively and independently identify and qualify opportunities; an entrepreneurial mindset is key
    Natural team player – ability to coordinate and liaise with delivery teams across multiple business areas
    Quick learner to understand any new solutions that are ready to take to market
    Customer value management and understanding profitability and ratios of clients
    A strategic future thinker who anticipates and considers external and internal factors with the ability to develop long-term plans
    Ability to ask the right questions and tell great stories and have empathy with the client’s challenges. Superior communication skills are a given.

    Required Experience

    You will need to demonstrate an impressive track record of selling solutions and managing enterprise accounts; especially Managed Services type accounts across multiple technology domains. These typically involve selling complex solutions and services to the C-suite in large enterprise accounts.
    Proof of structuring large, multi-year profitable contracts
    Demonstrate the ability to build strong relationships with clients across all levels
    Strong experience in networking with senior internal and external people in the specialist area of expertise
    Experience in managing the entire sales process, contracting process, and legal implications of a deal

    Required Qualifications and Certifications

    A post-graduate type degree such as an MBA or similar would be advantageous.

    Apply via :

    careers.services.global.ntt

  • Connectivity Implementation Engineer

    Connectivity Implementation Engineer

    Working at NTT

    The role of Network Engineer is responsible for building and maintaining the day-to-day operation of the organisation’s computer network.

    Key Roles and Responsibilities:

    Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
    Perform hands-on installation and maintenance tasks on network components such as routers, switches, and cables.
    Monitor network activity and configure network systems using complex computer software
    Performing disaster recovery operations and data backups when required.
    Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.
    Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
    Replacing faulty network hardware components when required.
    Maintaining, configuring, and monitoring virus protection software and email applications.
    Monitoring network performance to determine if adjustments need to be made.
    Conferring with network users about solving existing system problems.
    Operating master consoles to monitor the performance of networks and computer systems.
    Coordinating computer network access and use.
    Designing, configuring, and testing networking software, computer hardware, and operating system software.

    Knowledge, Skills, and Attributes:

    Strong understanding of network infrastructure and network hardware
    Ability to think through problems and visualize solutions
    Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, controllers
    Knowledge of application and network infrastructure protocols
    Ability to create accurate network diagrams and documentation for design and planning network communication systems
    Good analytical and problem-solving skills

    Academic Qualifications and Certifications:

    Bachelor’s degree in information technology or related field of study with a network engineering focus.
    Relevant certifications, e.g. ITIL
    CCIE (Cisco), CCNP (Cisco), JNCIE-ENT (Juniper), Network+ (CompTIA), WCNA (Wireshark)

    Required Experience:

    Demonstrated experience working in a networking environment
    Experience with network security
    WAN and LAN experience
    Experience in wireless equipment, protocols, standards, and wireless LAN design

    Apply via :

    careers.services.global.ntt

  • Chapter Lead, Project Management & Coordination Service & Vendor Management

    Chapter Lead, Project Management & Coordination Service & Vendor Management

    Working at NTT

    The Client Project Manager leads and directs concurrent client projects classified as standard or complex. The primary responsibility of Client Project Managers will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or into the client’s support operations).

    Key Roles and Responsibilities:

    Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
    Engage with stakeholders to deliver projects from original concept through final implementation
    Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
    Ensure that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
    Manage the delivery of the project/programme, including rigorous scope control and change management
    Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
    Documentation and management of risks and issues
    Ensuring clear and concise communications to all stakeholders
    Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
    Identification of opportunities and influence the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
    Coordinate activities of the project teams through task delegation, resource assignment and programme management

    Knowledge, Skills, and Attributes:

    Ability to establish strong relationships with internal stakeholders and external clients
    Excellent client-centricity skills and ability to work at client sites
    Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
    Excellent written and verbal communication skills
    Excellent team-building skills and ability to work in high-pressure environments
    Ability to manage urgent and complex tasks simultaneously
    Good business acumen and commercial skills
    Passionate, strong initiative, self-driven with a commitment to succeed
    Good influencing ability whilst taking a collaborative approach
    Decisive with good attention to detail ability
    Ability to promote project services to both internal stakeholders and external clients
    Competent in project change management

    Academic Qualifications and Certifications:

    Project Management degree or equivalent with a moderate level of related experience
    Relevant project management certifications preferably PMP
    ITIL certification is preferable

    Required Experience:

    Demonstrated moderate level project management experience preferably in a multinational professional services environment
    Proven client engagement experience
    Demonstrated understanding of the project life cycle
    Demonstrated competency in project change management
    Proven experience managing expectations when balancing alternatives against business and financial constraints

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Learner, Public Cloud

    Learner, Public Cloud

    Working at NTT
    Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
    Key roles and responsibilities:

    Learns how to select and apply appropriate design standards, methods and tools, consistent with the agreed enterprise and solution architectures.
    Work under close supervision to implement less complex or small-scale system solutions.
    Learns how to develop solution architectures in specific business, infrastructure or functional areas.
    Learns how to define and scope requirements and prioritisation activities for small-scale changes.
    Under close supervision will assist with the design of components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.
    Ensure technical solutions accomplish the client’s objectives.
    Assists Solutions Architects (SAs) and learns how to produce a technical specification for the solution’s development and systems integration requirements.
    Learns how to develop the technical design document to match the solution design specifications.

    Knowledge, skills and attributes

    Some or basic product knowledge integrated with technology understanding
    Basic understanding of the vendor’s products, business and technology positioning
    Good communication skills both verbal and written
    Develops the ability to establish and create client relationships
    Continuously maintain knowledge of trends and development in technology domains
    Basic knowledge of the problem domain that their systems are to provide solutions for

    Academic qualifications and certifications:

    Qualification in Information Technology, Computer Science or Information Systems
    Certification and working knowledge of Enterprise Architecture methodologies (e.g. TOGAF, Zachman, SOA, ITIL, COBIT, etc.)
    Relevant vendor and industry certifications, e.g. Cisco, Microsoft, Oracle,
    Software and programming languages, e.g. C++
    SAFe Scaled Agile certification advantageous

    Experience required:

    Basic work experience as a technician or in an entry level technical support role

    Apply via :

    careers.services.global.ntt

  • Systems Engineer – Cybersecurity

    Systems Engineer – Cybersecurity

    ROLE AND RESPONSIBILITIES:

    Design, build, deliver, and operate Cybersecurity solutions to meet client requirements.
    Document the proposed technology solution.
    Document the statement of work along with all labor requirements.
    Work with the Client Manager to prepare the pricing format that will be supplied to the customer.
    Perform the actual solution design and prepare a parts-list outlining solution components/equipment to be provided.
    Develop and manage a proof-of-concept as such may be required.
    Engage all technical resources required for an accurate solution design.
    Document all deliverables and what constitutes a successful completion.
    Verify the proposal’s accuracy and sign off on the final documents to be presented to the client.
    Assist the Client Manager during the final presentation to the client as appropriate.
    Provide documentation for solutions delivered to clients.
    Work with project managers and other delivery teams to ensure that solutions provided to customers are delivered within specified timelines.
    Highlight risks, provide alternative options, and recommend quality solutions to specified problems.
    Where feasible, use automation to reduce delivery time and human intervention on repetitive tasks
    Act as subject matter expert on a variety of technologies within the enterprise Cyber security portfolio
    Guide on change management on change management when integrating solutions provided to customers
    Guide and/mentor junior engineers

    KEY SKILLS AND ATTRIBUTES:

    Design, implementing, administering, and strong troubleshooting experience on the following.
    Next generation enterprise firewalls (Cisco FTD, Checkpoint, Fortinet, Palo Alto), Network Access Controls (Cisco ISE, FortiNAC).
    Web Application Firewalls (F5), Web and Email Security Systems (Cisco WSA, ESA), Cloud Security Systems (Cloudgaurd,Prisma),SIEM/SOAR (FortiSiem,Cortex) will be an advantage
    Strong understanding of networking concepts, protocols, and architectures (TCP/IP, DNS, DHCP, VLANS, routing, etc.) Familiarity with network security technologies and solutions.
    In depth understanding of Zero Trust Network Access.
    Knowledge of network programmability and automation will be advantageous.
    Good understanding and appreciation of technical design and business principles
    Ability to create accurate diagrams and documentation for designing and deploying of Cybersecurity systems.
    Experience in carrying out security assessments and reporting/recommendation writing.
    Experience presenting solutions to technical and non-technical audiences.
    Experience in multi-vendor Security products and solutions and understanding of industry best practices.
    Demonstrate Client engagement skills.
    Previous experience in technical proposal writing
    Good analytical and problem-solving skills
    Good verbal communication skills
    Team player

    ACADEMIC QUALIFICATIONS AND CERTIFICATIONS:

    Bachelor’s degree in information technology or related field of study
    At least 3-4 years in the enterprise cybersecurity field
    Cisco Professional level Certification i.e., CCNP Security
    Expert level network security certification i.e., Checkpoint CCSE, Fortinet NSE7 (enterprise firewall), Palo Alto PCNSE
    DevOps certification and experience scripting and network automation will be an added advantage.
    Relevant industry standard certifications, (e.g. ISO 27001, SABSA, TOGAF, ITIL, COBIT, etc.) would be advantageous.

    Apply via :

    careers.services.global.ntt

  • Network Engineer Level 2

    Network Engineer Level 2

    Working at NTT
    NOTE: This is a CONTRACT role for an initial period of 8 months.
    The role of Network Engineer is responsible for building and maintaining the day-to-day operation of the organisation’s computer network.
    Key Roles and Responsibilities:

    Performs basic problem determination and log the cases with Dimension Data Help Desk as the first point of contact.
    Collects relevant technical information.
    Attempt to resolve network and security related problem by following the guidance provided.
    Filter non-technical problems from technical problems with the help of Dimension Data
    Resolve known problems through product documentation or other local resources.
    Report unknown or technical problems on ticketing system at customer portal
    Resolve network related problems.
    Troubleshooting of reported problems that are within the scope around the Network and Security Infrastructure.
    Resolving configuration problems.
    Resolution of software problems (OEM back-to-back required for escalation)
    Determination of product specification defects
    Generating workarounds for hardware and software bugs where applicable

    Knowledge, Skills, and Attributes:

    Strong understanding of network infrastructure and network hardware
    Ability to think through problems and visualize solutions
    Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, controllers
    Knowledge of application and network infrastructure protocols
    Ability to create accurate network diagrams and documentation for design and planning network communication systems
    Good analytical and problem-solving skills

    Academic Qualifications and Certifications:

    Bachelor’s degree in information technology or related field of study with a network engineering focus.
    Relevant certifications, e.g. Cisco, Fortinet, equivalent CCNP (Cisco), ITIL
    Experience in supporting critical network and security infrastructure which includes cisco Catalyst and Nexus Switches, Cisco and Fortinet firewalls.
    Experience in configuration and troubleshooting routing protocols such as OSPF, BGP, Eigrp and IS-IS

    Apply via :

    careers.services.global.ntt

  • Client Manager, Public Sector

    Client Manager, Public Sector

    Working at NTT

    Responsible for delivery of the metrics set in the quarterly accountability matrixes as defined by the Sales Execution Framework
    Managing and building client relationships for commercial and enterprise accounts across East Africa. Proficient in selling: Cisco, Microsoft, Checkpoint,Veritas, DellEMC, VMWare, F5, Palo Alto, NetSuite, AWS and SAP.
    Driving sales strategy into the account base, by working closely with the Line of Business Manager and Solution Architects / Engineers and Technology leads.
    Accurately forecast annual, quarterly and monthly revenue pipeline and responsible for individual sales target.
    Develop and manage client account plans to ensure revenue growth across Solution Groups.
    Engage appropriate resources at all levels within the Company and with external partners and suppliers where necessary to ensure revenue growth.
    Liaise between account holders and various departments as well as communicating effectively to maintain customer satisfaction and uphold company protocols.
    Secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
    Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
    Proactively assess, clarify, and validate client needs on an ongoing basis.
    Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.
    Closely coordinate company executive involvement/sponsorship with client management.
    Timely reporting on the set metrics on a weekly basis or as per the manager’s requirement

    QUALIFICATIONS SKILLS AND EXPERIENCE

    A college degree from an accredited institution
    A minimum of 8 years of client management, preferably within the IT field and Public Sector
    Competent in Microsoft Office.
    Strong CRM skills e.g., Salesforce
    Vendor / distribution / sales channel knowledge and experience
    Demonstrated track record of meeting sales targets

    Apply via :

    careers.services.global.ntt

  • Projects Financial Administrator

    Projects Financial Administrator

    Working at NTT
    Key Roles and Responsibilities:
    Revenue Recognition and Assurance:

    Collaborate closely with project managers to understand project scopes, deliverables, and milestones for accurate revenue recognition.
    Review and validate project-related revenue recognition in accordance with company policies and revenue recognition standards.
    Ensure compliance with revenue recognition guidelines, addressing any potential risks or discrepancies.

    Financial Tracking and Reporting:

    Maintain project financial records and documentation related to revenue recognition, expenses, and billing.
    Generate accurate and timely financial reports to communicate project revenue, expenses, and profitability to relevant stakeholders.
    Identify revenue assurance issues, investigate discrepancies, and collaborate with teams to resolve any financial anomalies.

    Billing and Invoicing:

    Assist in the preparation of client invoices based on project milestones and deliverables, ensuring accuracy and adherence to contractual terms.
    Collaborate with project managers to review and reconcile billing data, verifying that invoices align with project progress.

    Expense Management and Cost Control:

    Monitor project-related expenses, verifying accuracy and proper allocation to ensure accurate project cost reporting.
    Collaborate with project teams to track and control project costs, identifying cost-saving opportunities and mitigating potential overruns.

    Financial Documentation and Compliance:

    Maintain organized and accurate financial records, ensuring proper documentation of revenue recognition, billing, and other financial transactions.
    Facilitate internal and external audits by providing necessary financial documentation and explanations.

    Communication and Collaboration:

    Serve as a key point of contact for project managers and cross-functional teams regarding revenue recognition, financial status, and billing matters.
    Collaborate with stakeholders to ensure accurate and timely communication of project financial information

    Qualifications and Experience

    Bachelor’s degree
    At least CPA 2 qualification
    At least 2-year experience

    Knowledge, Skills and Attributes

    Curious
    Creative
    Adaptive
    Dynamic
    Accountable
    Responsible
    Productive
    Self-directed
    Flexible
    Collaborative

    Apply via :

    careers.services.global.ntt

  • Client Manager, Digital Network Services Wholesale, Team Leader

    Client Manager, Digital Network Services Wholesale, Team Leader

    Working at NTT
    Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
    KEY ROLES AND RESPONSIBILITIES:

    Responsible for delivery of the metrics set in the quarterly accountability matrixes as defined by the Sales Execution Framework
    Establish productive, professional relationships with key personnel in assigned client accounts.
    Enlist and coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and clients’ expectations.
    Strong business development background
    Ability to put together business proposals for clients
    Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
    Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
    Proactively assess, clarify, and validate client needs on an ongoing basis.
    Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.
    Maintain high customer satisfaction ratings that meet company standards.
    Complete required training and development objectives within the assigned time frame.
    Closely coordinate company executive involvement/sponsorship with client management.
    Timely reporting on the set metrics on a weekly basis or as per the manager’s requirement

    KNOWLEDGE, SKILLS AND ATTRIBUTES

    Customer focus
    Relationship building skills
    Excellent communication and presentation skills
    Planning & organizing
    Negotiating skills
    Displays professionalism
    Drives for result
    Must have a positive attitude
    Takes initiative

    QUALIFICATIONS AND EXPERIENCE

    A college degree from an accredited institution
    A minimum of 3 years of client management, preferably within the IT field
    Competent in Microsoft Office.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Onsite Network Security Support Engineer

    Onsite Network Security Support Engineer

    Working at NTT

    Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
    PLEASE NOTE: This is a contract

    Key Roles and Responsibilities:

    Performs basic problem determination and log the cases with Dimension Data Help Desk as the first point of contact.
    Collects relevant technical information.
    Attempt to resolve network and security related problem by following the guidance provided.
    Filter non-technical problems from technical problems with the help of Dimension Data
    Resolve known problems through product documentation or other local resources.
    Report unknown or technical problems on ticketing system at customer portal
    Resolve network related problems.
    Troubleshooting of reported problems that are within the scope around the Network and Security Infrastructure.
    Resolving configuration problems.
    Resolution of software problems (OEM back-to-back required for escalation)
    Determination of product specification defects
    Generating workarounds for hardware and software bugs where applicable

    Knowledge, Skills, and Attributes:

    Strong understanding of Network Security and related Technologies
    Ability to think through problems and visualize solutions.
    Ability to implement, administer, and troubleshoot network infrastructure devices, including Firewalls, Routers and Switches,
    Knowledge of application and network and security infrastructure protocols
    Ability to create accurate network diagrams and documentation for design and planning network communication systems.
    Good analytical and problem-solving and communication skills

    Academic Qualifications and Certifications:

    Bachelor’s degree in information technology or related field of study
    Professional Certification i.e., Checkpoint and Cisco (CCSE, CCNP)

    Required Experience:

    Demonstrated experience working in a networking environment.
    Experience in supporting critical network and security infrastructure which includes, Checkpoint   and Cisco Firewall Routers and Switches.
    Experience in configuration and troubleshooting routing protocols such as OSPF, BGP, Eigrp and IS-IS

    Apply via :

    careers.services.global.ntt