Jobs Kenya

Website: Website hello.global.ntt/

  • Business Performance Manager

    Business Performance Manager

    Role and Responsibilities:
    Tax Compliance:

    Ensure accurate and timely filing of all tax returns, including income tax, value-added tax (VAT), and other relevant taxes, in compliance with East African tax laws and regulations.

    Tax Strategy:

    Develop and implement tax strategies specific to the East African market to optimize the company’s tax position. Stay abreast of local and regional tax regulations and identify opportunities for tax savings.

    Financial Analysis

    Analyze financial data in-depth to identify potential tax issues and recommend solutions.
    Ensure financial transactions and reporting align with regional tax rules.

    Tax Reporting:

    Prepare and submit various tax reports, including quarterly and annual financial statements for tax purposes in East Africa. Collaborate with external auditors when necessary.

    Tax Audits:

    Manage tax audits and inquiries by local tax authorities. Ensure the organization is well prepared for audits and effectively respond to inquiries.

    Transfer Pricing:

    Oversee transfer pricing policies and documentation, ensuring compliance with local and international regulations as they pertain to East Africa.

    Risk Assessment:

    Evaluate and mitigate tax-related risks, including exposure to penalties and interest, by establishing strong internal controls tailored to the East African market.

    Communication:

    Clearly communicate tax strategies, risks, and opportunities to senior management and other stakeholders. Simplify complex tax concepts to make recommendations actionable.

    Team Leadership:

    Lead and manage a team of tax professionals, providing guidance and mentorship while fostering a culture of excellence.

    Qualifications:

    Bachelor’s degree in Finance, Accounting, Business, or related field; relevant certifications are a plus.
    3 years of experience in Tax Management, preferably within the telecommunications or connectivity industry or with the Tax consultancy firm.
    Proficiency in data analysis tools such as Excel, and data visualization tools.
    Solid understanding of revenue recognition principles and familiarity with relevant accounting standards.
    Strong analytical skills with the ability to interpret complex data and draw meaningful

    Apply via :

    careers.services.global.ntt

  • Tax Manager

    Tax Manager

    Role Responsibilities:
    Tax Compliance:

    Ensure accurate and timely filing of all tax returns, including income tax, value-added tax (VAT), and other relevant taxes, in compliance with East African tax laws and regulations.

    Tax Strategy:

    Develop and implement tax strategies specific to the East African market to optimize the company’s tax position. Stay abreast of local and regional tax regulations and identify opportunities for tax savings.

    Financial Analysis:

    Analyze financial data in-depth to identify potential tax issues and recommend solutions.
    Ensure financial transactions and reporting align with regional tax rules.

    Tax Reporting:

    Prepare and submit various tax reports, including quarterly and annual financial statements for tax purposes in East Africa. Collaborate with external auditors when necessary.

    Tax Audits:

    Manage tax audits and inquiries by local tax authorities. Ensure the organization is well prepared for audits and effectively respond to inquiries.

    Transfer Pricing:

    Oversee transfer pricing policies and documentation, ensuring compliance with local and international regulations as they pertain to East Africa.

    Risk Assessment:

    Evaluate and mitigate tax-related risks, including exposure to penalties and interest, by establishing strong internal controls tailored to the East African market.

    Communication:

    Clearly communicate tax strategies, risks, and opportunities to senior management and other stakeholders. Simplify complex tax concepts to make recommendations actionable.

    Team Leadership:

    Lead and manage a team of tax professionals, providing guidance and mentorship while fostering a culture of excellence.

    Qualifications:

    Bachelor’s degree in Finance, Accounting, Business, or related field; relevant certifications are a plus.
    3 years of experience in Tax Management, preferably within the telecommunications or connectivity industry or with the Tax consultancy firm.
    Proficiency in data analysis tools such as Excel, and data visualization tools.
    Solid understanding of revenue recognition principles and familiarity with relevant accounting standards.
    Strong analytical skills with the ability to interpret complex data and draw meaningful

    Apply via :

    careers.services.global.ntt

  • Client Experience Specialist

    Client Experience Specialist

    MAIN RESPONSIBILITIES:

    Lead discovery sessions to deeply understand the current customer experience today, perform research with our Crew and Clients to understand more, and work cross-functionally to define the future state.
    Apply design thinking in collaborative environments to innovate and improve the Crew and Client Experience.
    Use Voice of the Customer Program and operational data to gain insight across the customer journey and use date to ideate, design and implement best experience journeys across different touch point.
    Evaluate interactions with all systems and channels to help identify key areas of opportunity for improvement.
    Determine root-cause for complaints related to Crew and Client Experience that are not on a high value journey and develop initiatives to get them back on track
    Work closely with internal and external partners to plan and execute strategic initiatives and defined experience journeys.
    Set and communicate goals, action plans, and key metrics for business functions aligned to Service Experience Enhancement
    Create standardized playbooks and interventions for each point in the customer journey
    Develop key benchmarks and measures of success aligned to Client and Crew Experience.

    QUALIFICATIONS, EXPERIENCE, SKILLS & KNOWLEDGE
    Qualification:

    Bachelor’s degree; concentration in Business, Marketing or Communications or equivalent experience
    Client Experience Certification – CXS
    Service/Client Journey Design certification and experience.
    IT Background or having worked in an IT organization highly desirable.

    Skills, Knowledge and Experience:

    2+ years in a project management, process improvement or service experience role.
    Experience in gathering and interpreting customer experience information.
    Experience running journey mapping, service design, or design thinking workshops
    Detail oriented with strong organizational and project management skills.
    Has strong storytelling abilities, verbal and written communications, social interactions, and a proficiency with technology
    Prior experience at a services or product company creating and implementing customer experiences based on data-driven insights
    Strategized and successfully implemented innovative customer strategies (technology, process, people) in a high-growth environment
    Experience in working with multiple work streams within a complex, high growth environment
    Strong interpersonal and communication skills; excellent verbal and written skills; ability to work independently and remotely

    Apply via :

    careers.services.global.ntt

  • Head of Project Management

    Head of Project Management

    Working at NTT

    The role of Client Project Manager is to develop and direct the planning / strategic planning of multiple projects related to client implementation. They oversee the coordination and management of employees and resources required to successfully complete client implementation projects, from initiation to completion within budget and on time, using either a waterfall or agile methodology.

    Key role and responsibilities:

    Oversee the execution and completion of client implementation projects
    Oversee people who lead projects supporting the company-client relationship, ensuring customer satisfaction
    Provides budget analysis, labor planning, and coordination of activities between client and company employees
    Monitors project completion from initiation through delivery to meet revenue and cost projections
    Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements
    Serve as a mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients
    Determine and define client implementation project scope and objectives
    Prepare budget based on scope of work and resource requirements
    Create the project management plan based on requirements and obtain sign off
    Track projects cost to monitor compliance to budget
    Develop and manage a detailed client implementation project schedule and work plan
    Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
    Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
    Utilise industry best practices, techniques, and standards throughout entire project execution
    Monitor progress and make adjustments as needed
    Measure project performance to identify areas for improvement
    Oversee all incoming and outgoing project documentation and administration and develop relevant project status and related reports
    Ensure that project milestones are met, project scope changes are aligned to budget and managed effectively
    Action improvements from project reviews using artefacts from projects including historical metrics to improve current project processes and increase project quality delivery

    Knowledge, skills and attributes:

    Excellent communication and stakeholder engagement skills
    Strong organizing, planning and administration skills
    Strong attention to detail and accuracy
    Strong interpersonal skills and extremely resourceful
    Excellent analytical skills
    Proactive approach with the ability to work independently and as part of a team
    Ability to work under pressure and meet deadlines
    Adaptable and flexible with sound collaboration skills
    Ability to manage conflict using a solution-focused approach
    Ability to solve problems creatively
    Ability to complete projects according to outlined scope, budget and timeline
    Ability to coordinate the activities of a variety of stakeholders to drive completion of projects
    Software knowledge, e.g. Power BI, Project Web App

    Academic qualifications and certifications:

    Bachelor’s or equivalent degree in the relevant field of study
    Relevant certifications, such as PMI, Project management professional, CAPM, PMP or Prince 2 etc.
    ITIL V3/4
    Customer Success certification will be an added advantage

    Required experience:

    Professional experience in project management experience in a cross-business unit capacity
    Proven project management experience including high complexity, cross business unit projects
    Experience using with project management software tools, methodologies, and best practices
    Demonstrated experience managing the entire project lifecycle
    Demonstrated experience coordinating operational tasks of a team
    Demonstrated experience delivering client implementation projects
    Experience delivering projects using an agile methodology
    Experience interacting with client stakeholders on planning, progress tracking, communication, and escalation activities
    Experience interacting with executive stakeholders and providing feedback in steering committee meetings

    Apply via :

    careers.services.global.ntt

  • Learner- Software Defined Infrastructure Services (SDIS)

    Learner- Software Defined Infrastructure Services (SDIS)

    Working at NTT
    Key roles and responsibilities:

    Provide a complete secretarial and administrative support function
    Support the activities of the senior management in the business unit to ensure smooth operation and achievement of business unit objectives
    Manage and co-ordinate electronic diary and schedule commitments to ensure maximisation of the manager’s time efficiency, including the management of travel itineraries for domestic and international travel
    Update project schedules and status as and when required
    Assign and monitor clerical and administrative function and ensure the preparation of the relevant staff schedules for the business unit
    Design and implement office policies and establish the required standard and procedures relating to office operations and procedures
    Plan and implement office systems, layout and equipment
    Record, produce and distribute minutes of management meetings
    Follow up on outstanding meeting items
    Prepare the meeting agenda, arranging all meeting logistics and facilities as required
    Draft letters and correspondence and prepare reports and statistical information ensuring distribution to the relevant internal stakeholders
    Maintain the flow of information to colleagues as required
    Process incoming and outgoing mail and facsimile, sorting and distributing to the relevant individuals
    Design the relevant filing systems and related procedures for record retention
    Maintain and update files, managing hard copy and electronic files and records and maintaining an adequate filing system
    Maintain office supply inventory and other additional supplies as needed
    Ensure the efficient operation of office equipment by arranging for routine and necessary maintenance
    Review and approve supply requisitions and maintain and replenish inventory and ensure that stock is checked to determine inventory levels
    Prepare, complete and distribute the relevant management reports
    Prepare and create professional presentations, spreadsheets and databases in line with requirements
    Answer and screen telephone calls and respond to and resolve any queries or escalate more complex queries to the relevant individual

    Knowledge, Skills And Attributes

    Ability to build a cohesive team and to manage people effectively
    Ability to coach and develop the team
    Strong communication skills, including the ability to be influential and persuasive with stakeholders
    Ability to establish and maintain good working with stakeholders
    A high degree of accuracy and attention to detail
    Excellent planning and organisation skills
    Knowledge of accounting processes and procedures
    Outstanding problem analysis and solving skills
    Ability to work under pressure
    Ability to meet deadlines
    Ability to prioritise workload in a fast-paced environment
    Excellent verbal and written communication skills
    Proven time management skills
    Ability to multitask and work independently
    Displays exceptional mathematical skills
    Ability to produce a high quality of work
    Demonstrate high ethics and adherence to company values
    Ability to prioritise and manage expectations
    Display good analytical and reasoning skills
    Ability to interpret processes, policies, financial and legal documents

    Academic qualifications and certifications:

    Bachelor’s degree in Business Administration or equivalent

    Experience required:

    Relevant working experience in similar position
    Relevant working experience in a related environment
    Strong experience dealing with internal and external stakeholders
    Proven experience managing people

    Apply via :

    careers.services.global.ntt

  • Learner- Hybrid Cloud

    Learner- Hybrid Cloud

    Responsible for setup and installation of technical systems, applications, or process designs for clients’ purchased or outsourced technology and business process solutions. Works directly with the client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.
    Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.
    Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

    Working at NTT
    Key Roles and Responsibilities:

    Develops the ability to start ‘owning’ portions of an installation, break/fix incidents, and problem management.
    Functions jointly with the Implementation Engineering team to meet client requirements.
    May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
    Action less complex configurations and installations
    Attend to less complex break/fix events

    Knowledge, Skills, and Attributes:

    Basic understanding and appreciation of technical design principles
    Ability to develop an understanding of fundamental project management and administration processes
    Display a strong learning orientation
    Good verbal communication skills
    Demonstrate a client service orientation
    Hands-on proactive in approach

    Academic Qualifications and Certifications:

    Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent

    Required Experience:

    Some work experience in a technical implementation engineering or similar role

    What will make you a good fit for the role?
    Standard career level descriptor for job level:

    Develops professional experience
    Applies policy and procedures to solve variety of issues
    Problems are moderate in nature
    Build productive internal and external working relationships
    Receives general instructions on routine work
    Receives detailed instructions on new work
    Typically needs a Bachelor’s or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience; or equivalent work experience

    Apply via :

    careers.services.global.ntt

  • Learner- CX & Collaboration

    Learner- CX & Collaboration

    Working at NTT
    The primary responsibility of the TS Implementation Engineer (L1) is to work closely with the TS Implementation Engineering team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

    Key Roles and Responsibilities:

    Develops the ability to start ‘owning’ portions of an installation, break/fix incidents, and problem management.
    Functions jointly with the Implementation Engineering team to meet client requirements.
    May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
    Action less complex configurations and installations
    Attend to less complex break/fix events

    Knowledge, Skills, and Attributes:

    Basic understanding and appreciation of technical design principles
    Ability to develop an understanding of fundamental project management and administration processes
    Display a strong learning orientation
    Good verbal communication skills
    Demonstrate a client service orientation
    Hands-on proactive in approach

    Academic Qualifications and Certifications:

    Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent

    Required Experience:

    Some work experience in a technical implementation engineering or similar role

    What will make you a good fit for the role?
    Standard career level descriptor for job level:

    Develops professional experience
    Applies policy and procedures to solve variety of issues
    Problems are moderate in nature
    Build productive internal and external working relationships
    Receives general instructions on routine work
    Receives detailed instructions on new work
    Typically needs a Bachelor’s or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience; or equivalent work experience

    Apply via :

    careers.services.global.ntt

  • Automation and Data Engineer

    Automation and Data Engineer

    Working at NTT
    Opportunity Assessment
    Working with customers, users and stakeholders to document business processes and requirements. Generating a strong pipeline of automation opportunities including business case and assessing them objectively; focused on finding the right candidate process. Defining end-to-end process governance Preparing and availing all documentation following successful opportunity assessment.
    Automation Development
    Translating business processes and requirements into implementable design using creative and innovative approaches to building robust solutions that facilitate automation of identified processes. Build enterprise automation using identified BPA/RPA platforms. Implementing Project Management Framework & Methodology for automation Implementation Provide testing strategy and acceptance test such as (SIT, UAT, Non-Functional Tests) Build proof of concept examples and maintain product test software and demos for training purposes.
    Advisory Services
    Technical Advice on current platform, Technology adoption and Technology Roadmap to customers. Helping customer teams to manage change management and communication, interact with business teams and other stakeholders. Technical advice on existing policies and governance strategies.
    Support and Maintenance
    Providing ongoing maintenance of the deployed solutions including responding to escalated service desk tickets, troubleshooting, and debugging any issues with deployed bots. Supporting team to fix problems and change activity for improvements. Provide training and knowledge transfer for users, system admins and business users including training material (videos, guides etc.).
    Academic Qualifications and Vendor Certifications

    Bachelor’s degree in computer science, computer engineering, information technology, or relevant field.
    Microsoft Power Automate (Essential)
    Microsoft Certified Power Platform App Maker Associate (Essential)
    Microsoft Power Platform Functional Consultant Associate (Essential)
    UiPath Robotic Process Automation Engineer (Desirable)
    Microsoft Azure Administrator Associate (Desirable)
    Microsoft Power BI Data Analyst Associate (Desirable)

    Experience Required

    Bachelor’s degree from a recognized accredited university
    3 to 5+ years of experience designing, executing, and supporting automation solutions.

    Apply via :

    careers.services.global.ntt

  • Tier 2 Security Operations Centre (SOC) Analyst

    Tier 2 Security Operations Centre (SOC) Analyst

    Key Responsibilities:
    Incident Handler

    Primarily responsible for incident response
    Analysis and determination of an incident response strategy to use in response to a declared incident.
    Coordinate client CSIRT team activities to ensure incidents are resolved in a timely manner
    Report on status of incidents to client and the business
    Document incident response actions from detection to eradication and share with the team for review and debrief, and to facilitate information sharing between TIC and other teams.
    To provide management oversight for the management of incident detected by the SOC, and escalations according to defined set of policies, processes, procedures, and SLA’s.

    Analyst II role

    Analyse events escalated by tier 1 analysts and approve, if necessary, further investigation of the events
    Mentor tier 1 analysts to improve decision-making and analysis of incidents
    Correctly scope extent and breadth of incidents by identifying IOCs, all infected hosts, and root cause/ patient zero
    Review shift logs and handover reports for any escalations or key events that require urgent attention
    Where possible, institute initial containment, eradication, and recovery measures for declared incidents

    Vulnerability Management

    Review vulnerability reports for scans ran by Analyst I
    Refine reports and share with clients, and organize sessions to guide clients on closure of critical vulnerabilities

    SIEM Support

    Document noisy SIEM rules for review to reduce false positives
    Ensure uptime of agents and collectors
    Work closely with vendor to deliver desired client reports and dashboards
    Document detection gaps for review and detection engineering

    Automation Support

    Review daily SOC activities to identify possible automation areas
    Work closely with SOAR team in defining playbooks and testing automations

    REQUIRED EDUCATION, EXPERIENCE, AND SKILLS
    Academic Qualifications:

    University degree in Information technology/Computer Science/Electrical Engineering/Telecommunications.

    Professional:

    Training in Security event triage
    Security certification e.g. Security+, CySA, CEH,
    Incident Handler training/certification e.g. ECIH,
    SIEM Certification e.g. Splunk, QRadar, Fortinet

    Desired work experience:

    Two years’ experience in security and Network infrastructure support in medium to large organizations.
    Experience working with different SIEM solutions
    Two years’ experience in security event triage and analysis.

    Technical Competencies  

    Knowledge and experience in modern practices for IT infrastructure security architecture and operations in medium to large organizations to provide guidance on incident handling
    Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
    Technical skills to effectively perform or guide performance of analysis and incident handling activities/tasks in a manner that consistently produce high quality of service.

    Behavioural Competences

    Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
    Leadership to nurture and sustain employee satisfaction, and to manage changes.
    Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.

    KNOWLEDGE, SKILLS AND ATTRIBUTES:

    Basic understanding and appreciation of technical design and business principles
    Demonstrates fundamental project management and administration ability
    Display customer engagement skills
    Demonstrate relevant domain specialist knowledge
    Good verbal communication skills
    Client focused and display a proactive approach to solving problems
    Ability to work under pressure

    Apply via :

    careers.services.global.ntt

  • Learner- Hybrid Networks

    Learner- Hybrid Networks

    Key Roles and Responsibilities:

    Develops the ability to start ‘owning’ portions of an installation, break/fix incidents, and problem management.
    Functions jointly with the Implementation Engineering team to meet client requirements.
    May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
    Action less complex configurations and installations
    Attend to less complex break/fix events

    Knowledge, Skills, and Attributes:

    Basic understanding and appreciation of technical design principles
    Ability to develop an understanding of fundamental project management and administration processes
    Display a strong learning orientation
    Good verbal communication skills
    Demonstrate a client service orientation
    Hands-on proactive in approach

    Academic Qualifications and Certifications:

    Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent

    Required Experience:

    Some work experience in a technical implementation engineering or similar role

    What will make you a good fit for the role?
    Standard career level descriptor for job level:

    Develops professional experience
    Applies policy and procedures to solve variety of issues
    Problems are moderate in nature
    Build productive internal and external working relationships
    Receives general instructions on routine work
    Receives detailed instructions on new work
    Typically needs a Bachelor’s or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience; or equivalent work experience

    Apply via :

    careers.services.global.ntt