Jobs Kenya

Website: Website hello.global.ntt/

  • Network Engineer Level 2

    Network Engineer Level 2

    Key Roles and Responsibilities:

    Performs basic problem determination and log the cases with Dimension Data Help Desk as the first point of contact.
    Collects relevant technical information.
    Attempt to resolve network and security related problem by following the guidance provided.
    Filter non-technical problems from technical problems with the help of Dimension Data
    Resolve known problems through product documentation or other local resources.
    Report unknown or technical problems on ticketing system at customer portal
    Resolve network related problems.
    Troubleshooting of reported problems that are within the scope around the Network and Security Infrastructure.
    Resolving configuration problems.
    Resolution of software problems (OEM back-to-back required for escalation)
    Determination of product specification defects
    Generating workarounds for hardware and software bugs where applicable

    Knowledge, Skills, and Attributes:

    Strong understanding of network infrastructure and network hardware
    Ability to think through problems and visualize solutions
    Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, controllers
    Knowledge of application and network infrastructure protocols
    Ability to create accurate network diagrams and documentation for design and planning network communication systems
    Good analytical and problem-solving skills

    Academic Qualifications and Certifications:

    Bachelor’s degree in information technology or related field of study with a network engineering focus.
    Relevant certifications, e.g. Cisco, Fortinet, equivalent CCNP (Cisco), ITIL
    Experience in supporting critical network and security infrastructure which includes cisco Catalyst and Nexus Switches, Cisco and Fortinet firewalls.
    Experience in configuration and troubleshooting routing protocols such as OSPF, BGP, Eigrp and IS-IS

    Apply via :

    careers.services.global.ntt

  • Senior Network Implementation Engineer

    Senior Network Implementation Engineer

    Working at NTT

    Design, build, deliver, and operate Network and Data Center solutions to meet client requirements
    Provide documentation for solutions delivered to clients
    Work with project managers and other delivery teams to ensure that solutions provided to customers are delivered within specified timelines
    Liaise with go-to-market technical architects to ensure that solutions provided to clients are well scoped and fit for purpose to deliver intended business outcomes.
    Highlight risks, provide alternative options, and recommend quality solutions to specified problems.
    Where feasible, use automation to reduce delivery time and human intervention on repetitive tasks
    Act as subject matter expert on a variety of technologies within the Hybrid Networks
    Guide on change management on change management when integrating solutions provided to customers
    Guide and/mentor junior engineers

    KEY SKILLS AND ATTRIBUTES:

    Advanced experience in Design, implementation, administration, and strong troubleshooting in the following:
    IOS and IOS-XE based routing platforms (ASRs, ISRs, CSRs) and routing protocols (BGP, OSPF, EIGRP, IS-IS etc.)
    Data Centre Network technologies such Data Centre Interconnect (DCI), VXLAN, OTV, LISP, VPCs etc.
    Software Defined Wide Area Network (SD-WAN) with strong background on Cisco Viptela, Cisco Meraki, Fortinet SD-WAN, or Silver peak SD-WAN.
    Software Defined Access (SDA) with strong background on Cisco SD-Access, Meraki Solutions, Fortinet and HPE Aruba.
    Network Admission Control (NAC) with strong background on Cisco ISE, FortiNAC or HPE Aruba ClearPass.
     Software Defined Data Centre (SDDC) with strong background on Cisco ACI or Arista Solutions
    Enterprise Wireless Solutions with strong backgrounds on Cisco WLAN, Meraki, Fortinet and HPE Aruba
    Next generation enterprise firewalls (Cisco FTD, Checkpoint, Fortinet) will be added advantage.
    Knowledge of network programmability and automation
    Ability to create accurate network diagrams and documentation for designing and deploying of networking systems.
    Experience in carrying out network assessments and reporting/recommendation writing.
    Good analytical and problem-solving skills
    Team player

    QUALIFICATIONS AND EXPERIENCE:

    Bachelor’s degree in information technology or related field of study
    At least 3+ years in Designing, implementation and troubleshooting of the enterprise networking field
    Relevant industry standard certifications, e.g. ITIL
    Professional level networking Certification i.e CCNP/CCDP/CCNP Security or equivalent
    Expert level network security certification i.e, Checkpoint CCSE, Fortinet NSE7 (enterprise firewall) will be an added advantage.
    DevOps certification and experience scripting and network automation will be an added advantage.

    Apply via :

    careers.services.global.ntt

  • Sales Operations and Enablement Manager

    Sales Operations and Enablement Manager

    Working at NTT

    Assist the sales team to define the way they approach the market and achieve set targets through enabling effective sales processes, tools and training.
    Act as mentor/coach and advisor that assists the sales force by delivering consistent and valuable training interventions that enable continuous improvement and revenue growth whilst closing skills gaps.
    Provide sales tools and methodologies that assist with the management of account opportunities, pipelines, and forecasting efforts, ensuring accessibility and tool utility training.
    Plans and organizes multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
    Improve sales performance through continuously evolving processes, technology, and methodologies to meet deliverables.
    Act as a change agent for sales initiatives by executing enabling activities such as tools, processes, and methods.
    Identify and develop improvements to current processes and methods.
    Provide the knowledge and skills that enable successful customer business outcomes.
    Working with smaller sales teams and providing operational management to a team of functional individual contributors, implementing sales onboarding, training, and coaching.
    Track sales metrics and manage the accuracy, providing related reporting to the relevant stakeholders.
    Provide sales process management support to sales teams.
    Ensure the delivery of content and communication related to marketing and sales collateral and commercial messaging.
    Work with internal stakeholders and benchmark external data to assist with the development of compensation plans.
    Ensures that enablement technology continues to provide value and regularly review and audit the technology stack to ensure relevance and usefulness.

    Knowledge, Skills, and Attributes:

    A good understanding of the vast range of IT operations and NTT service offerings
    Demonstrable knowledge and understanding of IT industry environment and business needs
    Demonstrate operational team management and leadership skills and be able to effectively manage the resources that report to them
    Good collaboration skills and able to interact professionally
    Good relationship building skills and knowledge of the client environment
    Analytical in approach with good attention to detail
    Ability to make sound decisions based on information/statistics
    Understanding of the local sales environment and ability to grasp the challenges facing the sales force
    Ability to identify trends and areas for improvement
    Thorough understanding of solution selling concepts and solid knowledge of sales process design

    Academic Qualifications and Certifications:

    Bachelor’s degree
    Relevant certifications

    Required Experience:

    Demonstrable level of relevant experience in a similar role within a related environment
    At least 4 years Finance/Financial Analytics background
    Solid previous experience operationally managing a sales operations/effectiveness team
    Solid experience dealing with stakeholders to influence sales
    Previous demonstrable experience in the sales operations/effectiveness management role
    Very Strong Analytical background
    Experience on Power BI or similar product
    Some strategic and operational planning experience
    Experience with process engineering and management

    Apply via :

    careers.services.global.ntt

  • Partner Dedicated Network Engineer Client Manager, Technology Services

    Partner Dedicated Network Engineer Client Manager, Technology Services

    MAIN DUTIES AND RESPONSIBILITIES:

    Receives support queries through available interaction channels, diagnoses, identifies, isolates and resolves issues that could be associated with WAN/LAN solution functionally such as network connectivity, application errors, database or data errors, message flow, firmware, software application errors and server performance.
    Provides direct support for array of solutions offered to client base, this spans from Intelligent Infrastructure (II), Intelligent Cyber Security solutions (ICS), Intelligence Workspace and Customer Experience (IW&CX) and Intelligent Business Application (IBS). S/He also trains and assists customers in utilization of provided internet services, proprietary software & hardware devices, troubleshooting & support tools.
    Through defined periodic reviews, follow ups and update of the tickets within the client management system for assigned cases to ensure resolution within the stipulated SLAs.
    Provides qualitative unique, proprietary solutions and solutions support for all customer queries /complaints and meet aimed at achieving the defined quality assurance standards.
    Works with internal/external networks & system engineering teams, senior support engineers and team leaders to identify and isolate root cause and support implementation of solutions that have not been solved.
    The TSE’s also validates the fix for customer problems. Typically working closely with different systems and service provider teams to apply the patch / upgrade or support change of systems or development of servers and network devices to achieve customer satisfaction.
    Provides detailed incident/issue reports, and recommendations or any other feedback to internal and external clients on handled cases in a defined neat and timely manner.
    Is required to achieve agreed upon individual Key Performance Indicators &  Service Level Agreements aimed at supporting  the Team Leader and Senior engineers in the team to achieve agreed upon global KPIs and quality standards to maximize customer satisfaction and revenue retention and growth.
    Identify, pursue or recommend avenues for potential business or revenue generation in the course of customer interaction.
    Any other duties that may be assigned.

    QUALIFICATIONS, SKILLS AND EXPERIENCE:

    Degree in Information Technology or Information Systems or Computer Sciences or Business Information Technology or Business Information Systems, Telecommunication, or related discipline.
    Level 2 Certification in Cisco Solutions, Microsoft Applications, Network Security and Voice Solutions.
    2 to 4 years’ Work experience in a similar field.
    Experience working with large Enterprise Solutions such as SDWAN, MPLS, Network Security, Cisco, VC, VOIP, Mail Management and Cloud solutions
    Service Management and Security appliances such as F5, Palo Alto, Cisco ASA, and VPN.
    Datacenter technologies such as ACI, Nexus, ISE, and wireless controllers
    Expertise in the following solutions will be an added advantage:

    Cisco Unified Communications Manager 10.x and above, Cisco Unity, Cisco Voice Gateways / Gatekeepers, Cisco Cube, Expressway E+C, Jabber, WebEx, Microsoft Office and associated apps, and related collaboration technologies, deployed in on-premises, cloud, and hybrid models.
    Demonstrated experience in design / deployment of SIP trunk solutions in a large, enterprise setting.

    JOB SPECIFIC REQUIREMENTS

     Personal Attributes:

    Self-driven and result oriented
    Strong customer support and client relation skills
    Strong focus on building relationships (internal and external)
    Willingness to learn new things and share them with others
    Team player
    Confident and decisive
    Strong Problem solving/analytical skills
    Customer Service skills and training with excellent oral and written communication skills.
    Excellent organizational skills
    Excellent negotiation skills and broad knowledge of the business and products to ensure the achievement of country goals.
    Excellent leadership skills and can think at a tactical strategy level

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Sales Operations Manager

    Sales Operations Manager

    Want to be a part of our team?

    The primary goal of the Financial Analyst is to gather and analyse financial data to facilitate decision making and provide guidance to managers within Dimension Data by making financial recommendations based on the data they have gathered and analysed.

    Working at NTT

    Extract data from financial reports to conduct financial and statistical analysis and identify financial discrepancies and recommend appropriate solutions.
    Contribute to the monitoring and controlling of expenditure by approving or denying requisitions based on whether the items are in budget.
    Prepare a variety of financial reports based on the analysis and may be required to conduct presentations on the findings and recommendations to the relevant internal stakeholders.

    What will make you a good fit for the role?

    Join our growing global team and accelerate your career with us. Apply today.

    A career at NTT means:

    Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
    Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
    Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
    Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
    Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

    Apply via :

    careers.services.global.ntt

  • PCLAN Engineer

    PCLAN Engineer

    Working at NTT

    Take responsibility for the establishment of the system by planning, executing the selection, configuration and testing of server hardware, software, local area network and wide area networks.
    Ensure that application software is available to users by testing, installing, configuring and upgrading new and existing application software to ensure that it performs without fault.
    Advise on and establish the policy and procedure that govern creation and maintenance of user accounts.
    Take responsibility for the development and implementation of a back-up and recovery policy.
    Ensure that the system hardware and software are compatible and capable of the required performance metrics.
    Take responsibility for the security of the system by managing security permissions within the system and within systems to which it is connected.
    Document the systems environment and required to generate a variety of system reports, including the design of custom reports using the relevant system reporting services.

    What will make you a good fit for the role?

    A career at NTT means:

    Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
    Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
    Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
    Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
    Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

    Apply via :

    careers.services.global.ntt

  • General Manager, Managed Service

    General Manager, Managed Service

    KEY ROLES AND RESPONSIBILITIES:

    Drive and encourage open dialogue, communication, and best practice sharing across regions and services units as it relates to the region.
    Function in a double-solid reporting structure by giving visibility of regional strategy and execution of that strategy to both in-country leads and group Service Division executives.
    Conducts and implements annual territory planning for the region as it pertains to Managed Services execution in line with the agreed strategy.
    Participates in the design of relevant incentives for the MS teams.
    Accountable for cascading high-level targets.
    Collaborate with the Service Divisions in the region and ensure a smooth operating model across all sales initiatives, clients and focus areas as it pertains to Managed Services
    Contribute to the definition of sales processes, tools and capabilities needed for key roles across our chosen and segmented clients.
    Define performance KPIs, incentive schemes, and quota retirement rules for Managed Services.
    Ensure accurate communication of Managed Services business projections, forecasting both from a sales and income statement performance perspective towards the achievement of our goals and financial objectives.
    Build, operationalise and optimise the commercial deal desk for region working in conjunction with the Group Deal Governance framework.
    Drive all Managed Services Sales and Managed Services profit and loss in region. Importantly this role is responsible for the identification, creation and contracting of large Managed Services opportunities that are transformative both to our clients and our business.
    Accountable for the development of the Managed Service strategy in the region.
    Act as the interface between the region as it pertains to Managed Services in this capacity, ensure that group services are evaluated for local client and market suitability and continuous feedback is given to group on suitability. Where possible in existing contracts, leverage group managed services capabilities to deliver innovation and profitability improvements.
    Own assigned Managed Services profit and loss which includes but is not limited to revenue and operating profit.
    Develop and manage revenue budgeting and related capacity planning.
    Assume the role of “go-to-market” lead for the region Managed Services and align sales and presales with key opportunities.
    Objectives as it relates to how this role will be measured include but not limited to MS net new orders, 2) MS Gross and Operating Profit. Region Business Performance metrics will be added to this.

    KNOWLEDGE, SKILLS, AND ATTRIBUTES:

    Have a broad level of knowledge across Enterprise Architecture, Managed Services, Commercial Architecture, Service Architecture, Service Management consulting, and multiple solutions areas (Business Units), and across domains, delivery units, and geographies.
    Excellent leadership skills and ability to think at a tactical strategy level.
    Strong written and oral communication skills
    Strong interpersonal skills with the ability to engage with a variety of stakeholders at different levels.
    Substantial business financial skills. Demonstrable ability to perform a cost-benefit analysis and manage the budget of a team.
    Strong business negotiation skills, influence, conflict resolution, and political savvy
    A strong vendor relationship is required to ensure an understanding of the vendor’s products business and services positioning.
    Demonstrate excellent presentation skills, are innovative, and have a formidable client orientation aptitude.
    Resourceful and confidently handles pressure in critical situations, always ensuring that client requirements are met.
    Have knowledge in the services industry, service delivery models, process improvements, consumption models and multiple MS Portfolio offers and Service Division solution areas.
    Expert in core Managed Service Portfolio offers artifacts, techniques, demos, tools, and deliverables.

    QUALIFICATIONS AND EXPERIENCE:

    Tertiary level – bachelor’s with solid experience; or post-graduate degree with good experience in a leadership and management capacity
    Certification and working knowledge of ITIL, Service Management and Integration
    Scaled Agile certification Experience required:
    Demonstrated experience with and understanding of the deliverables and value proposition of Managed Services within a product marketing context.
    Sound strategic planning experience
    Experience in coordinating the design and implementation of new delivery models in a significant globally federated delivery organization.
    A good understanding of the vast range of IT Service Management and operations
    Proven client engagement and consulting experience coupled with solid experience in client needs assessment and change management.
    Demonstrated experience in relevant services and products and understanding of industry best practices.
    Proven sales and client engagement experience
    Sound business development and pre-sales experience
    Deep technical background
    In-depth knowledge and understanding of IT industry environment and business needs, combined with a strong understanding of the business process, applications, and infrastructure architecture.
    Demonstrated experience as a people and resource manager.

    Apply via :

    careers.services.global.ntt

  • Credit Control Officer

    Credit Control Officer

    JOB SUMMARY:
    To efficiently and effectively manage Debtor’s accounts assigned.
    MAIN DUTIES AND RESPONSIBILITIES:

    To manage assigned debtors’ portfolio including but not limited to collections of monies, tax certificates, reconciliations and timely dispute resolution by issuance of credit notes.
    Ensure compliance to the company’s credit control policy for each client assigned, maintain prepaid terms and follow up for overdue accounts, including but not limited to disconnections, reconnections, highlighting high risk debtors and escalations to respective supervisor.
    Build and maintain working relationships by liaising with customers, as well as internal personnel including the commercial teams to ensure client matters are given priority.
    Communicate and respond to external clients’ either orally or written in a professional and customer focused manner on the status of their accounts by sending invoices, customer statements and any other communications as outlined in the credit control policy.
    Communicating clients’ feedback to internal users regarding billing, service issues, contract matters or any other queries and follow up for prompt resolution.
    Negotiate workable payment plans with clients’ subject to approval by Team Leader/Manager.
    Prepare and maintain reports for assigned debtors regarding individual collections, specific debtors listing with updated reconciliation and an accurate comment on the nature of outstanding; and any other adhoc report as requested.
    Monthly review of billing reports in a timely manner to confirm accuracy and completeness and to facilitate decision making.
    Follow up to ensure potential churns are timely reported, terminated accounts are cancelled by Commercial teams, billing and technical teams and those terminated with arrears, the files are transitioned to external debt collectors/ legal for closure.
    Review and propose for write-off for irrecoverable debts to CFO.
    Any other duties as may be assigned from time to time.

    Education, Skills and Experience:

    A University Degree with preference to a business-oriented course.
    CPA Part I- or above qualifications.
    A Diploma in Credit Management is an added advantage.
    Excellent communication (oral & written) skills and reporting skills.
    Excellent customer service skills.
    Strong analytical skills, confident and persistent
    Energetic, results oriented and a fast learner.
    Ability to work under pressure, prioritize work, meet tight deadlines and work with minimal supervision.
    A team player with good interpersonal skills.
    Flexible to work exigencies especially in regard to time.
    Previous experience in a busy environment with a relatively large debtors listing (numbers and total recurring revenue)/ Experience in the ICT industry will be an added advantage.
    Previous experience in working with large ERP systems.
    Proficiency with working with MS Excel, MS Word and MS outlook.

    Apply via :

    careers.services.global.ntt

  • Client Manager, Public Sector

    Client Manager, Public Sector

    In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

    The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

    Want to be a part of our team?
    The role of Client Manager is to generate / develop business within the Public sector space by embracing new business collaboration with a comprehensive portfolio of Intelligent infrastructure, intelligent workspace, intelligent security, intelligent customer experience and services.

    Work in collaboration with General Manager-GTM, to identify solutions that are best fits for the Public sector space.

    To offer clients a complete service, including design, procurement and installation along with on-going support and maintenance. Recognising clients that require short-term and long –term communication solutions.
    Working at NTT

    Main Duties / Key Accountabilities

    Ensure that you have a thorough understanding of the products, services and solutions sets.

    Manage prospects by listening to clients or prospects to understand their business needs and suggest appropriate products and services for them, what they can and cannot do.

    Meet monthly and quarterly objectives as determined by GTM.

    Develop account plans, and long term, sustainable sales funnel development. Regular forecasting.

    Promote and sell solutions, which include complex products and superior service delivery in line with DD-defined solutions sets.
    Engage appropriate resources at all levels within DD and with external partners and suppliers where necessary.
    Retain and grow existing customer relationships with particular emphasis on solutions delivery, maintenance and services.
    Develop new customer relationships and assist in growing the market share.
    Remain up to date with product knowledge and trends in IT industry and general business.
    Develop and manage client account plans
    Ownership and resolution of sales related issues

    Personal Attributes And Skills Required

    Talent for sales, results orientation and relationship building skills.
    Account management experience in selling technology to the Service Provider industry
    Must have the desire to succeed and a competitive spirit.
    Ability to handle stress, work under pressure and meet deadlines.
    The candidate needs a high level of self-motivation, be pro-active with a structured work approach.
    Willing to become a key contributor and work in pursuit of common objectives.

    Willing to participate in general strategy and planning.

    A proven track record in direct IT sales. Preference will be given to candidates with pre sales / sales experience
    A proven record of meeting sales quota and related key performance measures.

    Ability to effectively manage client relationships

    Ability to work in a broadly defined team, leveraging resources from across the company including Services Engineers, Pre-Sales Engineering, and Line of Business Managers.
    Exemplary high standards of customer service, honesty, integrity and endeavor

    Requirements: Education, Training and Experience

    Bachelor’s (graduate) degree in business or technology fields and at least 5 years’ experience working with Public sector or related technologies.
    Must have analytical skills enabling quick and meaningful understanding of customer needs and goals.
    Good understanding of Public sector Space.
    Good communications and presentation skills, with the ability to operate comfortably at and beyond client senior executive levels.
    Strong negotiating skills and ability to persuade and maintain multilevel relationships within prospects and clients.
    Good documentation skills – ability to write formal proposals which may include a demonstrable understanding of the business and an ability to articulate the ROI.
    Commitment to the concepts of technology enabled, value-added selling.
    Must be able to demonstrate business awareness.
    Proven success prospecting, building a pipeline, moving opportunities through the sales cycle; proposing, presenting and discussing solutions Technology Leads and other decision-makers

    What will make you a good fit for the role?

    Join our growing global team and accelerate your career with us. Apply today.

    Equal opportunity employer

    NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.