Jobs Kenya

Website: Website hello.global.ntt/

  • Support Services Manager Senior Security Analyst

    Support Services Manager Senior Security Analyst

    Working at NTT

    Plan, coordinate, and monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously improve service delivery.
    Ensure that services are delivered effectively and efficiently by carrying out routine operational tasks.
    Ensure the implementation of a services model that meets business needs as required by the relevant clients.
    Participate in the design and development of service delivery operations processes and procedures as required by the various projects.
    Identify and document the system and tool requirements for optimal operations of the relevant offerings or capabilities.
    Recommend best practice for the deployment and ongoing operations management and technical support for service contracts.
    Understand and interpret business climate and precedent and advise the business on the application to improve company competitiveness.
    Ensure that services are aligned to the client’s business requirements.
    Ensure that the operational deliverables enable cost effective, client centric delivery that meets the service level agreements.
    Monitor the operational effectiveness of support services provided to clients and develop and implement the required improvement plans.
    Implement people resource planning in line with delivery and performance objectives, budget and in partnership with specialised areas.
    Implement a framework to ensure the alignment of business needs and IT provision requirements.
    Monitor service delivery performance metrics.
    Monitor service delivery channels (human, digital, self-service, automated) and collects performance data.
    Supervise individuals and teams.
    Conduct formal reviews of activities, processes, products, or services.
    Analyse evidence collated and draft’s part or all of formal reports commenting on the conformance found to exist in the reviewed part of an information systems environment.
    Participate in developing strategic direction and establish short terms operational goals and targets.

    What will make you a good fit for the role?

    Knowledge, skills and attributes:

    Ability to interact effectively with a variety of internal and external stakeholders by using their good collaboration and engagement skills.
    Business and commercial acumen.
    Display coaching and mentoring skills.
    Ability to build a cohesive team and to manage people effectively.
    Ability to coach and develop the team.
    An ability to balance and plan the short-term and long-term actions of the team.
    The ability to manage time effectively while setting the tone of the team through modelling and leadership.
    Excellent written and verbal communication skills.
    Strong customer service focus
    Ability to convert opportunities into solutions.
    Ability to work in a fast paced and deadline driven environment.
    Proven ability to build, manage and foster a team-oriented environment.
    Proven ability to work creatively and analytically in a problem-solving environment.
    Experience in developing establishing processes and enforcing adherence to processes policies.
    Ability to lead by influence with regards to change management, process revision, policy compliance adherence, etc.
    Ability to quickly become proficient in client processes and related systems.

    Academic Qualifications and Certifications:

    Bachelor’s degree or equivalent in Information Systems, Computer Science, or equivalent experience
    ITIL foundation and Practitioner.
    Technical certification at a professional level across at least two major product vendor such as Cisco, Microsoft, AWS, Dell or similar vendors.
    A recognized certification in Customer Success Management

    Experience required:

    Solid work experience in service delivery within a large scale (preferably multi-national) technology services environment across a range of services including managed and support services.
    Experience in managed services and service delivery environment including technical and service management exposure.
    Experience in developing establishing processes and enforcing adherence to processes policies.
    Outsourcing operations experience.
    Customer Support Operations experience.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Wholesale, Team Leader

    Wholesale, Team Leader

    Working at NTT

    Drive new business development with carriers and ISPs in telco wholesale market, wholesale data services and submarine cable system.
    Develop sales strategy, plan, implement and monitor sales activities to achieve measurable results.
    Grow revenue for Company’s products and services in the given territories, while maintaining growth of bottom line.
    Build and maintain good business relationship with customers and counterparts.
    Coordinate with sales team in other territories/regions areas where necessary.
    Account management, in handling customer requirements from pre-sales to post-sales.
    Network regularly for business growth opportunities and use networks to effectively stay attuned with market and competitor intelligence.
    Represent Company to participate in relevant telecom industry conferences and events.

    What will make you a good fit for the role?

    KNOWLEDGE, SKILLS AND ATTRIBUTES:

    Sales business acumen – the skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd business requirements.  Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from Dimension Data’s portfolio of services.
    Sales client engagement & management – the skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know your client, building effective & lasting relationships with them and to be seen as a trusted advisor.
    Sales solution skills – the knowledge of Dimension Data offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link Dimension Data offerings, including high-value services to specific client and prospect needs and outcomes.
    Sales resources optimization – building internal relationships, working with pursuit teams and leveraging vendors as resources throughout the sales cycle.
    Sales pursuit – the skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities
    Sales strategy execution – The skills to ensure that the sales strategy is aligned to the business strategy.
    Sales business management – the skills to ensure that target setting, and associated processes is aligned to meeting the target.
    Sales talent management & enablement – the skills to ensure that results are achieved through effective talent management

    QUALIFICATIONS, SKILLS AND EXPERIENCE:

    Candidate must possess experience in telco wholesale market, wholesale data services and submarine cable system.
    At least 5 years of working experience in the telecommunication industry preferably specializing in Sales – Corporate, Regional or Global
    Demonstrates ability to think strategically, driving commercial opportunities and negotiation processes, and deal closing.
    Possess at least a bachelor’s degree, Post Graduate Diploma, Professional Degree in Engineering, Business Administration, Marketing or equivalent.

    Apply via :

    careers.services.global.ntt

  • Support Services Manager Head of Project Management

    Support Services Manager Head of Project Management

    Working at NTT

    Plan, coordinate, and monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously improve service delivery.
    Ensure that services are delivered effectively and efficiently by carrying out routine operational tasks.
    Ensure the implementation of a services model that meets business needs as required by the relevant clients.
    Participate in the design and development of service delivery operations processes and procedures as required by the various projects.
    Identify and document the system and tool requirements for optimal operations of the relevant offerings or capabilities.
    Recommend best practice for the deployment and ongoing operations management and technical support for service contracts.
    Understand and interpret business climate and precedent and advise the business on the application to improve company competitiveness.
    Ensure that services are aligned to the client’s business requirements.
    Ensure that the operational deliverables enable cost effective, client centric delivery that meets the service level agreements.
    Monitor the operational effectiveness of support services provided to clients and develop and implement the required improvement plans.
    Implement people resource planning in line with delivery and performance objectives, budget and in partnership with specialised areas.
    Implement a framework to ensure the alignment of business needs and IT provision requirements.
    Monitor service delivery performance metrics.
    Monitor service delivery channels (human, digital, self-service, automated) and collects performance data.
    Supervise individuals and teams.
    Conduct formal reviews of activities, processes, products, or services.
    Analyse evidence collated and draft’s part or all of formal reports commenting on the conformance found to exist in the reviewed part of an information systems environment.
    Participate in developing strategic direction and establish short terms operational goals and targets.

    What will make you a good fit for the role?

    Knowledge, skills and attributes:
    Ability to interact effectively with a variety of internal and external stakeholders by using their good collaboration and engagement skills.
    Business and commercial acumen.
    Display coaching and mentoring skills.
    Ability to build a cohesive team and to manage people effectively.
    Ability to coach and develop the team.
    An ability to balance and plan the short-term and long-term actions of the team.
    The ability to manage time effectively while setting the tone of the team through modelling and leadership.
    Excellent written and verbal communication skills.
    Strong customer service focus
    Ability to convert opportunities into solutions.
    Ability to work in a fast paced and deadline driven environment.
    Proven ability to build, manage and foster a team-oriented environment.
    Proven ability to work creatively and analytically in a problem-solving environment.
    Experience in developing establishing processes and enforcing adherence to processes policies.
    Ability to lead by influence with regards to change management, process revision, policy compliance adherence, etc.
    Ability to quickly become proficient in client processes and related systems.

    Academic Qualifications and Certifications:

    Bachelor’s degree or equivalent in Information Systems, Computer Science, or equivalent experience
    ITIL foundation and Practitioner.
    Technical certification at a professional level across at least two major product vendor such as Cisco, Microsoft, AWS, Dell or similar vendors.
    A recognized certification in Customer Success Management

    Experience required:

    Solid work experience in service delivery within a large scale (preferably multi-national) technology services environment across a range of services including managed and support services.
    Experience in managed services and service delivery environment including technical and service management exposure.
    Experience in developing establishing processes and enforcing adherence to processes policies.
    Outsourcing operations experience.
    Customer Support Operations experience.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Network Engineer Level 2

    Network Engineer Level 2

    Key Roles and Responsibilities:

    Performs basic problem determination and log the cases with Dimension Data Help Desk as the first point of contact.
    Collects relevant technical information.
    Attempt to resolve network and security related problem by following the guidance provided.
    Filter non-technical problems from technical problems with the help of Dimension Data
    Resolve known problems through product documentation or other local resources.
    Report unknown or technical problems on ticketing system at customer portal
    Resolve network related problems.
    Troubleshooting of reported problems that are within the scope around the Network and Security Infrastructure.
    Resolving configuration problems.
    Resolution of software problems (OEM back-to-back required for escalation)
    Determination of product specification defects
    Generating workarounds for hardware and software bugs where applicable

    Knowledge, Skills, and Attributes:

    Strong understanding of network infrastructure and network hardware
    Ability to think through problems and visualize solutions
    Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, controllers
    Knowledge of application and network infrastructure protocols
    Ability to create accurate network diagrams and documentation for design and planning network communication systems
    Good analytical and problem-solving skills

    Academic Qualifications and Certifications:

    Bachelor’s degree in information technology or related field of study with a network engineering focus.
    Relevant certifications, e.g. Cisco, Fortinet, equivalent CCNP (Cisco), ITIL
    Experience in supporting critical network and security infrastructure which includes cisco Catalyst and Nexus Switches, Cisco and Fortinet firewalls.
    Experience in configuration and troubleshooting routing protocols such as OSPF, BGP, Eigrp and IS-IS

    Apply via :

    careers.services.global.ntt

  • Senior Network Implementation Engineer

    Senior Network Implementation Engineer

    Working at NTT

    Design, build, deliver, and operate Network and Data Center solutions to meet client requirements
    Provide documentation for solutions delivered to clients
    Work with project managers and other delivery teams to ensure that solutions provided to customers are delivered within specified timelines
    Liaise with go-to-market technical architects to ensure that solutions provided to clients are well scoped and fit for purpose to deliver intended business outcomes.
    Highlight risks, provide alternative options, and recommend quality solutions to specified problems.
    Where feasible, use automation to reduce delivery time and human intervention on repetitive tasks
    Act as subject matter expert on a variety of technologies within the Hybrid Networks
    Guide on change management on change management when integrating solutions provided to customers
    Guide and/mentor junior engineers

    KEY SKILLS AND ATTRIBUTES:

    Advanced experience in Design, implementation, administration, and strong troubleshooting in the following:
    IOS and IOS-XE based routing platforms (ASRs, ISRs, CSRs) and routing protocols (BGP, OSPF, EIGRP, IS-IS etc.)
    Data Centre Network technologies such Data Centre Interconnect (DCI), VXLAN, OTV, LISP, VPCs etc.
    Software Defined Wide Area Network (SD-WAN) with strong background on Cisco Viptela, Cisco Meraki, Fortinet SD-WAN, or Silver peak SD-WAN.
    Software Defined Access (SDA) with strong background on Cisco SD-Access, Meraki Solutions, Fortinet and HPE Aruba.
    Network Admission Control (NAC) with strong background on Cisco ISE, FortiNAC or HPE Aruba ClearPass.
     Software Defined Data Centre (SDDC) with strong background on Cisco ACI or Arista Solutions
    Enterprise Wireless Solutions with strong backgrounds on Cisco WLAN, Meraki, Fortinet and HPE Aruba
    Next generation enterprise firewalls (Cisco FTD, Checkpoint, Fortinet) will be added advantage.
    Knowledge of network programmability and automation
    Ability to create accurate network diagrams and documentation for designing and deploying of networking systems.
    Experience in carrying out network assessments and reporting/recommendation writing.
    Good analytical and problem-solving skills
    Team player

    QUALIFICATIONS AND EXPERIENCE:

    Bachelor’s degree in information technology or related field of study
    At least 3+ years in Designing, implementation and troubleshooting of the enterprise networking field
    Relevant industry standard certifications, e.g. ITIL
    Professional level networking Certification i.e CCNP/CCDP/CCNP Security or equivalent
    Expert level network security certification i.e, Checkpoint CCSE, Fortinet NSE7 (enterprise firewall) will be an added advantage.
    DevOps certification and experience scripting and network automation will be an added advantage.

    Apply via :

    careers.services.global.ntt

  • Sales Operations and Enablement Manager

    Sales Operations and Enablement Manager

    Working at NTT

    Assist the sales team to define the way they approach the market and achieve set targets through enabling effective sales processes, tools and training.
    Act as mentor/coach and advisor that assists the sales force by delivering consistent and valuable training interventions that enable continuous improvement and revenue growth whilst closing skills gaps.
    Provide sales tools and methodologies that assist with the management of account opportunities, pipelines, and forecasting efforts, ensuring accessibility and tool utility training.
    Plans and organizes multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
    Improve sales performance through continuously evolving processes, technology, and methodologies to meet deliverables.
    Act as a change agent for sales initiatives by executing enabling activities such as tools, processes, and methods.
    Identify and develop improvements to current processes and methods.
    Provide the knowledge and skills that enable successful customer business outcomes.
    Working with smaller sales teams and providing operational management to a team of functional individual contributors, implementing sales onboarding, training, and coaching.
    Track sales metrics and manage the accuracy, providing related reporting to the relevant stakeholders.
    Provide sales process management support to sales teams.
    Ensure the delivery of content and communication related to marketing and sales collateral and commercial messaging.
    Work with internal stakeholders and benchmark external data to assist with the development of compensation plans.
    Ensures that enablement technology continues to provide value and regularly review and audit the technology stack to ensure relevance and usefulness.

    Knowledge, Skills, and Attributes:

    A good understanding of the vast range of IT operations and NTT service offerings
    Demonstrable knowledge and understanding of IT industry environment and business needs
    Demonstrate operational team management and leadership skills and be able to effectively manage the resources that report to them
    Good collaboration skills and able to interact professionally
    Good relationship building skills and knowledge of the client environment
    Analytical in approach with good attention to detail
    Ability to make sound decisions based on information/statistics
    Understanding of the local sales environment and ability to grasp the challenges facing the sales force
    Ability to identify trends and areas for improvement
    Thorough understanding of solution selling concepts and solid knowledge of sales process design

    Academic Qualifications and Certifications:

    Bachelor’s degree
    Relevant certifications

    Required Experience:

    Demonstrable level of relevant experience in a similar role within a related environment
    At least 4 years Finance/Financial Analytics background
    Solid previous experience operationally managing a sales operations/effectiveness team
    Solid experience dealing with stakeholders to influence sales
    Previous demonstrable experience in the sales operations/effectiveness management role
    Very Strong Analytical background
    Experience on Power BI or similar product
    Some strategic and operational planning experience
    Experience with process engineering and management

    Apply via :

    careers.services.global.ntt

  • Partner Dedicated Network Engineer Client Manager, Technology Services

    Partner Dedicated Network Engineer Client Manager, Technology Services

    MAIN DUTIES AND RESPONSIBILITIES:

    Receives support queries through available interaction channels, diagnoses, identifies, isolates and resolves issues that could be associated with WAN/LAN solution functionally such as network connectivity, application errors, database or data errors, message flow, firmware, software application errors and server performance.
    Provides direct support for array of solutions offered to client base, this spans from Intelligent Infrastructure (II), Intelligent Cyber Security solutions (ICS), Intelligence Workspace and Customer Experience (IW&CX) and Intelligent Business Application (IBS). S/He also trains and assists customers in utilization of provided internet services, proprietary software & hardware devices, troubleshooting & support tools.
    Through defined periodic reviews, follow ups and update of the tickets within the client management system for assigned cases to ensure resolution within the stipulated SLAs.
    Provides qualitative unique, proprietary solutions and solutions support for all customer queries /complaints and meet aimed at achieving the defined quality assurance standards.
    Works with internal/external networks & system engineering teams, senior support engineers and team leaders to identify and isolate root cause and support implementation of solutions that have not been solved.
    The TSE’s also validates the fix for customer problems. Typically working closely with different systems and service provider teams to apply the patch / upgrade or support change of systems or development of servers and network devices to achieve customer satisfaction.
    Provides detailed incident/issue reports, and recommendations or any other feedback to internal and external clients on handled cases in a defined neat and timely manner.
    Is required to achieve agreed upon individual Key Performance Indicators &  Service Level Agreements aimed at supporting  the Team Leader and Senior engineers in the team to achieve agreed upon global KPIs and quality standards to maximize customer satisfaction and revenue retention and growth.
    Identify, pursue or recommend avenues for potential business or revenue generation in the course of customer interaction.
    Any other duties that may be assigned.

    QUALIFICATIONS, SKILLS AND EXPERIENCE:

    Degree in Information Technology or Information Systems or Computer Sciences or Business Information Technology or Business Information Systems, Telecommunication, or related discipline.
    Level 2 Certification in Cisco Solutions, Microsoft Applications, Network Security and Voice Solutions.
    2 to 4 years’ Work experience in a similar field.
    Experience working with large Enterprise Solutions such as SDWAN, MPLS, Network Security, Cisco, VC, VOIP, Mail Management and Cloud solutions
    Service Management and Security appliances such as F5, Palo Alto, Cisco ASA, and VPN.
    Datacenter technologies such as ACI, Nexus, ISE, and wireless controllers
    Expertise in the following solutions will be an added advantage:

    Cisco Unified Communications Manager 10.x and above, Cisco Unity, Cisco Voice Gateways / Gatekeepers, Cisco Cube, Expressway E+C, Jabber, WebEx, Microsoft Office and associated apps, and related collaboration technologies, deployed in on-premises, cloud, and hybrid models.
    Demonstrated experience in design / deployment of SIP trunk solutions in a large, enterprise setting.

    JOB SPECIFIC REQUIREMENTS

     Personal Attributes:

    Self-driven and result oriented
    Strong customer support and client relation skills
    Strong focus on building relationships (internal and external)
    Willingness to learn new things and share them with others
    Team player
    Confident and decisive
    Strong Problem solving/analytical skills
    Customer Service skills and training with excellent oral and written communication skills.
    Excellent organizational skills
    Excellent negotiation skills and broad knowledge of the business and products to ensure the achievement of country goals.
    Excellent leadership skills and can think at a tactical strategy level

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Sales Operations Manager

    Sales Operations Manager

    Want to be a part of our team?

    The primary goal of the Financial Analyst is to gather and analyse financial data to facilitate decision making and provide guidance to managers within Dimension Data by making financial recommendations based on the data they have gathered and analysed.

    Working at NTT

    Extract data from financial reports to conduct financial and statistical analysis and identify financial discrepancies and recommend appropriate solutions.
    Contribute to the monitoring and controlling of expenditure by approving or denying requisitions based on whether the items are in budget.
    Prepare a variety of financial reports based on the analysis and may be required to conduct presentations on the findings and recommendations to the relevant internal stakeholders.

    What will make you a good fit for the role?

    Join our growing global team and accelerate your career with us. Apply today.

    A career at NTT means:

    Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
    Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
    Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
    Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
    Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

    Apply via :

    careers.services.global.ntt

  • Chapter Lead, Project Management & Coordination Service & Vendor Management

    Chapter Lead, Project Management & Coordination Service & Vendor Management

    Working at NTT

    The Client Project Manager leads and directs concurrent client projects classified as standard or complex. The primary responsibility of Client Project Managers will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or into the client’s support operations).

    Key Roles and Responsibilities:

    Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
    Engage with stakeholders to deliver projects from original concept through final implementation
    Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
    Ensure that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
    Manage the delivery of the project/programme, including rigorous scope control and change management
    Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
    Documentation and management of risks and issues
    Ensuring clear and concise communications to all stakeholders
    Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
    Identification of opportunities and influence the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
    Coordinate activities of the project teams through task delegation, resource assignment and programme management

    Knowledge, Skills, and Attributes:

    Ability to establish strong relationships with internal stakeholders and external clients
    Excellent client-centricity skills and ability to work at client sites
    Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
    Excellent written and verbal communication skills
    Excellent team-building skills and ability to work in high-pressure environments
    Ability to manage urgent and complex tasks simultaneously
    Good business acumen and commercial skills
    Passionate, strong initiative, self-driven with a commitment to succeed
    Good influencing ability whilst taking a collaborative approach
    Decisive with good attention to detail ability
    Ability to promote project services to both internal stakeholders and external clients
    Competent in project change management

    Academic Qualifications and Certifications:

    Project Management degree or equivalent with a moderate level of related experience
    Relevant project management certifications preferably PMP
    ITIL certification is preferable

    Required Experience:

    Demonstrated moderate level project management experience preferably in a multinational professional services environment
    Proven client engagement experience
    Demonstrated understanding of the project life cycle
    Demonstrated competency in project change management
    Proven experience managing expectations when balancing alternatives against business and financial constraints

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Learner, Public Cloud

    Learner, Public Cloud

    Working at NTT

    Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

    Key roles and responsibilities:

    Learns how to select and apply appropriate design standards, methods and tools, consistent with the agreed enterprise and solution architectures.
    Work under close supervision to implement less complex or small-scale system solutions.
    Learns how to develop solution architectures in specific business, infrastructure or functional areas.
    Learns how to define and scope requirements and prioritisation activities for small-scale changes.
    Under close supervision will assist with the design of components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.
    Ensure technical solutions accomplish the client’s objectives.
    Assists Solutions Architects (SAs) and learns how to produce a technical specification for the solution’s development and systems integration requirements.
    Learns how to develop the technical design document to match the solution design specifications.

    Knowledge, skills and attributes

    Some or basic product knowledge integrated with technology understanding
    Basic understanding of the vendor’s products, business and technology positioning
    Good communication skills both verbal and written
    Develops the ability to establish and create client relationships
    Continuously maintain knowledge of trends and development in technology domains
    Basic knowledge of the problem domain that their systems are to provide solutions for

    Academic qualifications and certifications:

    Qualification in Information Technology, Computer Science or Information Systems
    Certification and working knowledge of Enterprise Architecture methodologies (e.g. TOGAF, Zachman, SOA, ITIL, COBIT, etc.)
    Relevant vendor and industry certifications, e.g. Cisco, Microsoft, Oracle,
    Software and programming languages, e.g. C++
    SAFe Scaled Agile certification advantageous

    Experience required:

    Basic work experience as a technician or in an entry level technical support role

    Apply via :

    careers.services.global.ntt