OverviewSamasource Impact Sourcing Delivery Center -SamaDC, is seeking a seasoned BPO leader to oversee the day to day business operations of the center. The Portfolio Manager represents customer needs and goals within the organization to ensure quality of delivery by meeting client SLAs. The Portfolio Manager will oversee projects and business relationships with assigned accounts.Job DescriptionReporting to the Head of Service Delivery, the Portfolio Manager will be responsible for:
Supervising and coordinating the work efforts of the Samasource contact center team by leading, motivating and driving performance.
Ensuring that the allocated work is done professionally as per the required standards and targets defined and desired by Samasource.
Working closely with the Training and Quality Departments to achieve the desired results with the goal of achieving the right standards in performance appraisals. ResponsibilitiesResponsibilities will include but not be limited to:
Oversee a portfolio of projects by recruiting and managing the team and overseeing the account management and team leaders Managing Account Managers and recruiting a high-caliber team;
Driving monthly performance of productivity, quality and impact goals by ensuring that appropriate KPIs are set, monitored real-time and attained.
Preparing and monitoring work plans and task schedules by incorporating sales pipeline into planning, and developing and executing capacity schedules.
Preparing SamaDC performance reports by ensuring timely collection and analysis of data and trends.
Executing continuous improvement program by identifying and resolving problems; initiating corrective operational actions; preparing and executing action plans; completing system audits and analyses; managing system and process improvements.
Coaching and developing team members through regular monitoring and feedback.
Maintaining operational and technical knowledge by tracking emerging trends in data center operations management.
Achieving customer service level agreements (SLAs) through operational excellence and KPI management management.
Initiating ISO standards, as necessary, and ensuring ongoing compliance.
Project Management
Manage and deliver project work and reliable information in accordance with agreed plans and schedules.
Ensure that all monthly revenue targets are attained and surpassed with timely and high quality project execution.
Manage new project launches in collaboration with the Sales, Delivery and SamaDC management teams.
Provide internal and external stakeholders with transparent and attentive project management support covering production and quality management.
Manage, organize and coordinate the day to day work of the account management and production staff of the different accounts within the Centre to deliver the highest standards of service to clients.
Lead and manage the account management and production staff, ensuring that they are well trained, and motivated to meet the objectives and priorities of the Centre.
Qualifications Required
A Bachelor’s degree in Business Operations or related discipline or equivalent work experience
Advanced Excel skills, ability to work with lookups and pivot tables.
Proficiency in Microsoft Word, Outlook, PowerPoint
Experience
A minimum of three years of experience at BPO operations management level
2 years account management/client services experience will be an added advantage
Demonstrated ability to collaborate across an enterprise toward mutual success
Capability and flexibility to meet demands and change drivers
Significant experience in professional client relationship management
Experience in BPO management, including operational planning and execution, process design, systems and capacity planning.
Ability to work across groups managing individuals both directly and indirectly to achieve a common goal.
A good understanding of start-up and change management.
Strong communication and facilitation skills.
Proven ability to understand, interpret and identify opportunities from business financials and impact metrics.
A keen attention to detail and budgetary restraints
Full awareness of creative processes and techniques – including digital platforms
Company Type: Sector in NGO
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Portfolio Manager
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Communications Officer Resettlement Expert Child Protection Expert
Responsibilities for the Communications Officer Job
Writing and general communications
Cultivate stories and draft content for various RefugePoint publications, including newsletters, grant proposals, and special reports.
The Communications Associate will be responsible for producing content from start to finish: from setting up interviews with other RefugePoint team members and clients, traveling into the field on a weekly basis, developing interview questions, interviewing clients to collect stories, writing final stories using quotes/audio/notes taken and submitting finalized work, with photos (sometimes video) to the Communications Manager.
Maintain strong relationships with all Nairobi teams (medical, social work, livelihoods, counseling, etc) and check in on a weekly basis for story leads, suggestions.
Research, draft, and update information related to Nairobi’s refugee population, including cultural profiles for new arrivals and/or changes within existing refugee communities.
Respond to immediate requests from headquarters for updates on programs, clients, or events.
Track refugee resettlement departures and update headquarters regularly. Track refugees post-departure, and set up systems to put this into place.
As needed, help with the printing of T-shirts and other collateral.
Social media and website support
Support the Communications Manager in developing content for RefugePoint’s web and social media platforms.
Provide assistance managing and evaluating social media platforms as requested, in particular internal platforms for staff communication.
Conduct media monitoring on issues related specifically to urban refugee protection and alert headquarters to relevant stories.
Update the internal staff website with new content, especially new staff bios and stories of interest, photos from RP events, etc.
Draft Quarterly internal newsletter with pertinent updates for HQ, Nairobi and Expert staff.
Video and Photography
Photograph images of clients, programs, and the environment in Nairobi for RefugePoint’s publications, website, and social media.
Film, or arrange for videographers to film, material for RefugePoint’s audio/visual needs.
Organize and manage Nairobi’s image library, ensuring that all releases are signed and accessible.
Event Management and Training
Assist with coordinating RefugePoint events in Nairobi, including trainings, conferences, community working groups, and fundraising forums.
Lead internal communications trainings and motivate staff to engage in external relations activities, including sharing stories and highlights from their departments.
Orient newly hired regional and local staff to RefugePoint’s external relations policies.
As needed, coordinate focus groups to support RefugePoint’s operations team.
Qualifications for the Communications Officer Job
A strong interest in the mission of RefugePoint and refugee protection.
Excellent writing skills (in English) are imperative to this position. Writing with a US-based population in mind will be required.
Excellent interviewing skills, and communication skills in speaking, transcribing, contacting and following up with refugee clients.
Bachelor’s Degree in relevant field (communications, journalism, marketing, public relations, etc). Degrees in human rights or international affairs will also be considered.
A minimum of three years of experience in a related communications position.
Excellent communication and interpersonal skills (English fluency required).
Excellent writing, editing, and proofreading skills, especially geared towards a US based audience.
Experience with popular social media platforms (Facebook, Twitter, Instagram, etc).
Applicants with photography and/or videography skills preferred. Experience with Adobe Creative Suite software is also a plus.
Ability to work both independently and collaboratively. Candidate will need to be a self-starter, someone who can manage their time and tasks independently and responsibly.
Respect for individuals regardless of their race, nationality, gender, sexual orientation, age or legal status.
A sense of humor, patience and diplomacy.
Must be legally able to live and work in Kenya.
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Human Resource & Gender Manager Job
Job Description Summary / Objective: This position is responsible for performing Human Resource and Gender-related duties on a professional level and will work closely with senior management in supporting staff within Kenya and the region.
It carries out responsibilities in the following functional areas: employee relations, training, performance management, onboarding, policy implementation, recruitment/employment, affirmative action, gender mainstreaming and integration, labour law compliance and benefits administration.
Responsibilities Human Resource
Administers various human resource plans and procedures for all organization personnel; assists in the development and implementation of personnel policies and procedures; prepares and maintains the employee handbook and the policies and procedures manual.
Participates in developing department goals, objectives, strategies, policies, procedures and systems.
Administers various aspects of the welfare/benefits program;
Manages the staff medical scheme;
Manages the performance evaluation program and revises as necessary.
Performs benefits administration, including claims resolution, change reporting, approving invoices for payment and communicating benefits information to employees.
Conducts and coordinates the recruitment for all staff, interns and temporary employees; conducts new-employee orientations; monitors career-pathing program;
Develops staff job descriptions and continuously updates the organizational structure;
Handles employee relations, grievance handling, counseling, and exit interviewing;
Participates in administrative staff meetings and attends other meetings and seminars.
Assists in evaluation of reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to continually improve efficiency of the department and services performed.
Maintains human resource information system records and compiles reports from the database.
Maintains compliance with statutory requirements.
Coordination and organizing of company events.
Gender
Participates in developing gender related goals, objectives, strategies, policies, procedures and systems and lead in their implementation.
Ensures the integration of gender approaches in all programs, projects, activities and capacity development throughout project design, implementation, monitoring and evaluation;
Manages development of key program materials and curricula as well as technical tools and ensure that staff training needs are met in terms of gender;
Manages external relations by representing the project and the organization and ensuring the dissemination of information about project gender achievements and lessons learned;
Manages the capacity building of staff, relevant partners and community mobilizers, defining capacity needs and leading the development and implementation of training curricula;
Oversees technical sub-grant implementation by reviewing grantee scopes of work, closely monitoring the implementation of subgrant activities, and ensuring timely submission of financial and narrative reports to donors (in coordination with relevant parties);
Forges and maintains solid cooperation with partner organizations and government officials;
Conducts frequent field visits to project sites to monitor activities and engage local stakeholders in fulfilling the gender mandate.
Qualifications:
Bachelors’ Degree in Management or Social Sciences from a recognized institution
Masters’ Degree in Human Resource Management from a recognized institution
A valid Practicing Certificate from the Institute of Human Resource Management
A training and/or experience on gender will be an added advantage
At least 3 (three) years’ working experience in a similar level.
Computer literate
Knowledge of industrial and labour laws
Knowledge of industrial/employment relations
Additional Skills / Requirements
Communication skills
Organizational skills
Leadership skills
Team building skills
Analytical skills
Resilient and compassionate
Ability to work under pressure
Self-drive and ability to work with minimum supervision
Passion and awareness for gender equality. -
Senior Finance Manager – REGAL-IR Technical Advisor – Disaster Risk Reduction (DRR)
PROJECT SUMMARY
Resilience and Economic Growth in Arid Lands-Improving Resilience (REGAL-IR) is a 5-year program sponsored by USAID/Kenya and Feed the Future (Ftf) to reduce hunger and poverty, increase social stability and build strong foundations for economic growth amongst pastoralists and transitioning pastoralists in Kenya’s arid and semi-arid lands (ASALs). The program is designed to empower communities to take charge of their development and to strengthen their capacity to select, design, implement and monitor activities toward increasing their social, economic, and environmental resilience to natural and human-induced shocks.
REGAL-IR is led by Adeso and is implemented by a consortium of partners. An intensive community engagement process – Participatory Learning, Planning and Action (PLPA) – guides program implementation in six thematic areas including diversifying livelihoods, improving value chain inclusiveness, natural resource management, conflict management and mitigation, disaster risk reduction, and improving nutrition. REGAL-IR is based in Nairobi and implements projects in Isiolo, Garissa, Wajir, Marsabit, and Turkana Counties.
POSITION PURPOSE
Provide finance oversight and implementation of the REGAL-IR program.
Supervise the Program Accountant (1) and line manage Field Accounts Assistants (5).
Advise the Chief of Party (COP) on project finance and operational matters.
POSITION SUMMARY
The Senior Finance Manager, REGAL-IR will be a full-time member of the REGAL-IR Leadership Team, working with the Adeso team in HQ, and the REGAL-IR field sites. The post holder will develop and implement finance systems, protocols and tools for all finance, and administrative functions applicable to the project HQ in Nairobi and field offices in the project counties. The Senior Finance Manager, REGAL-IR will be in charge of finance policies, procedures, and ensuring compliance with USAID rules and regulations in these areas. He / She will liaise with Finance and Operations Managers at Adeso HQ to ensure compliance with Adeso policies and regulations and to ensure smooth functionality of finance.
SPECIFIC ROLES AND RESPONSIBILITIES
Planning
• Plan and implement financial policies and systems ensuring consistency, accountability, transparency, viability and integrity in accordance with Adeso and USAID accounting principles.
• Ensure financial accounting records, monitoring, and internal controls.
• Ensure budget implementation, controls and reporting including forecasts, projections, accruals, funds requests, regular and ad hoc financial reports, variance analyses, and reconciliations.
• Manage audits of REGAL-IR including consortium partners.
Financial Management
• Planning and coordinating the activities of the REGAL-IR Finance unit by ensuring that the unit has adequate resources to effectively undertake its activities.
• Providing leadership to all field accounts assistants in the REGAL-IR project sites in regards to carrying out their daily tasks in an effective and efficient manner as per Adeso policies and procedures and USAID requirements.
• Coordinate the preparation and monitoring of budgets for all projects/program as per Adeso and Donor formats, on monthly, quarterly and annual basis.
• Ensure provision of timely and sound financial reports to the management, donor and other stakeholders on monthly, quarterly and annual basis.
• Represent REGAL-IR in various forums and be able to proficiently report on REGAL-IR activities effectively.
• Instituting organizational financial policies and procedures with the approval of the Chief of Party, identifying where there are gaps and ensuring compliance to the said policies.
• Responsible for all financial issues and correspondence on financial matters with partners, donors and government agencies.
Business Reporting and Donor Management
• Prepare annual operations plan for the REGAL-IR Program.
• Review, revise, update financial operations policies and procedures as and when required
• Supervise budgeting and program planning of REGAL-IR project partners.
• Manage the overall program cash flow.
• Oversees and manages the annual auditing process and liaises regularly with auditors (internal and external), donors and government agencies.
Compliance and Implementation of Policies and Procedures
• Ensure Financial Management in accordance with Adeso and USAID rules and regulations, including strategic management of objectives, resources, and risk.
• Ensure regular financial monitoring in the field /project sub offices are undertaken and any findings and recommendations are implemented in good time.
• Ensure the REGAL-IR is in compliance with statutory laws and legislations.
• Ensure full compliance with internal policies, donor regulations and budget restrictions on all projects.
• Oversee the performance management of all finance staff and undertake annual performance review of finance officers.
Capacity Building
• Provide orientation and training to the all managers in the program on cost- effective management and Adeso’s financial policies and procedures.
• Ensure Identification of any capacity gaps and ensure any capacity building needs in the finance team are identified.
• Ensure the planning and implementation of capacity building activities for REGAL-IR finance staff and partners on timely and efficient manner.
• Mentor and develop REGAL-IR finance team and ensure staff develop competencies in the key functional areas.
SKILLS AND QUALIFICATIONS
Essential:
• Bachelor’s degree in accounting from a reputable university. An advanced degree will be an added advantage
• Professional qualifications – ACCA, CPA or CIMA
• Minimum of 5 years work experience (with at least 3 years at Finance Manager Level) in a reputable large International NGO or donor organization involved in grant making.
• Substantial experience in managing USAID funds and ensuring compliance with USAID/US Government funding requirements.
• Ability and skills to establish compliance systems, present, discuss and supervise compliance with grants monitoring protocols with team members of varying levels.
• Strong understanding of risks, related relevant controls and effective mitigation of these; primarily in the overall grant cycle including program, financial and procurement cycles.
• High level skills in written Standard English and ability to transform documents and reports developed by program staff into disseminable standard documents.
• Demonstrated ability to develop and maintain effective project files for accountability and audit purposes
Desirable:
· Experience of working in a HQ or large regional office setting.
• Ability to work as a team with program staff at all levels without holding any direct line management authority
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HR & Admin
Role:
Reporting to the Executive Director, the successful candidate will plan, review and implement mechanisms of attracting, developing, motivating and retaining the Human Resources in line with AERC strategy, policies arid procedures and labour laws.
Key Responsibilities:
Developing and implementing a Human Resources Strategy for the organization:
Continuous review and recommend changes to the Human Resources policies and procedures to conform to the labor laws and best practices in the market:
Workforce planning and coordinating the recruitment and selection of staff:
Developing and executing talent management and succession planning:
Acts as a HR Business Partner to the organization and supports line managers in ensuring that their HR needs and programmes are aligned to the HR plan:
Establishes performance standards for all aspects of administration and ensures that a performance management system is in place:
Continuously monitor the local labor market conditions and advise management in all aspects relating to staff compensation and benefits:
Ensures effective working relationships between staff and ensures that grievances, complaints and discipline are handled in accordance with laid down procedures:
Ensuring proper records management for all employee records:
Implements policies and procedures with regard to staff insurance, medical and other benefits:
Manages and controls use of fixed assets and motor vehicles and ensures that all AERC property is adequately insured.
Person Specifications:
Masters degree in Business Administration or related discipline with specialization in Human Resources Management
Post graduate Diploma in Human Resources Management
Professional membership to a recognized human resources management association
Excellent people management skills
Excellent knowledge of automated HR systems and processes
Ability to work under pressure and meet deadlines
A minimum of 5 progressive human resource experience at management position. -
Team Lead – Business and Program Development Senior Communications and Advocacy Officer
Reporting To: Director of Strategic Partnerships
Working With (Remotely): Country Programme Teams, Finance/Human Resources/Logistics, Communications and Advocacy Manager
Program / Duty Station: London, UK
Starting Date: As Soon As Possible – Applications will be accepted on a rolling basis until position is filled.
Gross Salary Range: GBP 40,000 – 45,000 Annually.
Position Summary: The Team Lead – Business and Program Development will provide leadership to the agency’s positioning for and pursuit of institutional and private sector donor resources, with an emphasis on various competitive funding mechanisms.
S/he will provide business development expertise to cross-discipline and cross functional teams in the development of proposals to ensure the highest quality standards and competitiveness.
S/he will contribute to and support internal learning processes that improve business development practices to ensure funding opportunities align with organization’s mission and objectives, enhance the agency’s value propositions, and leverage innovative, evidence-based results into new revenue and programming.
S/he will research and track upcoming opportunities through the capture planning stages and into final proposal production and negotiation.
S/he will strengthen the capacity of country program staff and the technical units as appropriate, in capture planning and proposal development and the introduction of new tools and best practices in coordination with agency-wide efforts from the Business Development community of practice.
Position Purpose
Pre-Positioning (focus on Capture Planning)
Pursuit of Opportunities
Award Administration
Agency Learning
Specific Roles and Responsibilities
1. Pre-Positioning (Focus on Capture Planning)
1.1. Stay abreast of trends in new business development in priority Adeso sectors and share those with country program teams. Strengthen intelligence and market research to identify opportunities for diversified funding and inform positioning efforts.
1.2. Actively gather intelligence about new funding opportunities, analyze them, and share with headquarters, regional, and country program staff as appropriate.
1.3. Champion the use of Adeso’s online relationship management system (Salesforce) by staff and ensure the accuracy and completeness of all opportunity records in the system.
1.4. Support country programs to improve capture planning capacities and practices, including identification of proposal development teams and expected proposal development support needs.
2. Pursuit of Opportunities
2.1. Support country management to perform due diligence in go/no-go analyses and decisions.
2.2. As determined with the Director of Partnership and Strategy, deploy to provide hands-on proposal development support to country programs. As appropriate, serve in lead or support role in proposal teams. Write or edit technical narratives, produce budgets and other proposal pieces as required depending on capacities of proposal development team.
2.3. Assist proposal development teams to improve proposal competitiveness through cross-sector engagement and integration of industry tools and best practices.
2.4. Provide BD strategic oversight and input for proposal teams; review proposals from a growth perspective as needed, including overall responsiveness to donor requirements, incorporation of cost-effectiveness considerations, and other aspects that may affect Adeso’ competitiveness.
2.5. Ensure accurate, complete and timely submission of proposals to donors, including compliance review of all proposal components, upload into donor systems as required. Follow through with negotiations including support to oral defense, issues letter response and proposal revision through to award signature and award modification as appropriate.
2.6. Assist teams to conduct after-action reviews for key funding opportunities to promote continuous learning and improvement in capture planning and proposal development.
3. Award Administration
3.1. Ensure effective award management for a select portfolio of centrally-issued awards such that: high risk issues are quickly surfaced and handled effectively with donors; reports meet deadlines and quality expectations; agreement terms and compliance requirements are commonly understood and respected; and problems and trends are fed back to project management.
3.2. Work with colleagues across the agency to track, document and build upon donor hot buttons, trends in implementation issues, successes and challenges, and related understanding of donor expectations. Build award implementation experience into proposal development.
4. Agency Learning
4.1. Share relevant learning with the BD community of practice.
4.2. Build country program capacity in BD-related skills through training and ongoing accompaniment.
4.3. Support development and roll-out of BD-related competencies and training programs.
4.4. Work with Country Program teams to develop and maintain capacity statements, past performance tables, and evidence-based results for priority areas; work with HQ to maintain global past performance and corporate capacity statements.
Skills and Qualifications
Master’s Degree in Development, International Relations, or relevant field preferred; equivalent experience acceptable
7-8 years of international development experience, including at least 3 years working with an NGO in a developing country
Demonstrated experience leading and producing competitive proposals in programming contexts similar to Adeso required. Comprehensive familiarity with technical and cost application requirements of main institutional donors required
Demonstrated experience managing people and processes; leading teams to produce deliverables under tight deadlines and at exceptional quality
Familiarity with relevant regulations and with the institutional agency-specific policies, procedures and priorities
Experience with staff and local partner capacity development and mentoring
Experience with implementation and management of awards
Must be eligible to work in the UK
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Information Resources & Web Administrator
Job Responsibilities
Regularly scan the internet to gather information on issues of importance to the work of the consortium, such as; economic trends, events in Africa and prospective donors and from this prepare reports for management.
Graphic designing, advanced formatting and transforming of the various AERC publications and dissemination materials into appropriate formats (PDF, HTML) so as to optimize for web presentation or printing.
Design and maintain a dynamic website(s) which would serve the needs of AERC & its network and produce periodical website performance and status reports.
Ensures security of the web by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups;
Work with the Publications Administrator to ensure that reports and other information are posted on the AERC website to provide early and effective dissemination.
Assist with design of AERC publication and other materials
Processing of library materials (ordering, classifying, bar-coding, cataloguing, indexing and input to the library system) for access by AERC network and public.
Social Media:
Responsible for developing content across owned and earned social channels, this includes blog posts, tweets, Facebook, LinkedIn, YouTube and Instagram, status updates, photos and videos as well as build and implement social media programs that ensure appropriate messaging is executed online to support organizational goals.
Manage content creation for ongoing social media communications, and optimize content plans to grow engaged social communities.
Leverages measurement tools to provide progress reports and mine insights, while continually finding ways to improve on those metrics through testing and new initiative
Monitor and engage in organization-related online conversations, and respond to social media inquiries about online activities in a timely and courteous fashion.
Work closely with programmatic and event staff to create integrated campaigns and conduct strategic social media outreach.
Using Google Analytics, insights and sprout social and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives
Pitch stories to the media; field media calls and monitor press and social coverage.
Write draft blog posts, articles, press releases, media alerts, communications materials, and other digital material and determine relevant online and social channels for optimal engagement.
Qualifications For Web Administrator Job
Bachelor’s Degree in ICT;
Advanced programming and design skills;
Web content management and landing page development;
Working knowledge and real-world experience in planning, managing and executing social media initiatives;
Knowledge of Digital Marketing current best practices and understanding of Digital production processes;
Knowledge of media strategy and planning options and the media role in integrated communication;
Experience with social media platforms, including, but not limited to Facebook, foursquare, Pinterest, Twitter, YouTube, Google+ and Path -
Communication/Publications Assistant
The position assists the Communications Division in presenting AERC’s work to the wider public through dissemination of AERC products, processing of publications, organizing workshops and providing administrative support.
Key responsibilities:
Assist in keeping track of the publication production schedules and pipelines;
Assist in processing of publications (editing, proofreading & typesetting);
Assist in following up with reviewers, authors, printers and publishers as may be necessary to facilitate efficient operation of the publication processes;
Support in the editorial process for all AERC publications;
Assist in preparing, coordinating and distributing targeted dissemination packages for AERC meetings and workshops
Assist in the production of AERC Promotional materials (Annual Report, Newsletters, Brochure, and Posters etc).
Handle all logistics for meetings and workshops organized by the Division;
Support in the administration tasks relating to the AERC Alumni;
Maintain databases as needed for communication including all contacts within the AERC network
Assist in the consolidation of supporting documents for payment preparation;
Handle efficiently and effectively routine correspondence, filing and records maintenance for the division
Ensure that general office supplies and stationery are made available as required
Any other duties that may be assigned by the Communications Manager
Requirements:
Bachelor’s Degree in Communications or related discipline;
Post graduate diploma in Mass Communication or Book Publication is a must;
Thorough knowledge of desktop publishing;
Working knowledge of the publications process;
Well organized and able to multi task;
Ability to work under pressure and good team player -
Regional Human Resources Coordinator
Position Summary:
The Regional Human Resources Coordinator performs professional and special project functions to support the Regional HR Office. S/he will serve as the Lead Recruiter for the Africa region supporting recruitment projects for Kenya, Somalia, Sudan, South Sudan, Uganda, and proposal recruitment for any new business in the region. S/he will also provide technical HR support services to projects and activities in the region in key HR functional areas including: human resources systems, safeguarding & protection, compliance, salary and benefits administration, and employee relations.
Essential Responsibilities and Duties:
Recruitment and staffingBuild a strategic talent resource plan for the region that reflects short and long-term employee needs and an approach to manage full-time employees, project-based employees, and consultants in one coordinated approach.
Establish a strong rapport with hiring managers at the region and field offices to understand their strategic staffing needs, priorities, constraints and fill vacancies in a timely and efficient manner.
Proactively build the Africa Region’s talent pipeline and network of potential candidates by identifying, screening, interviewing and assessing candidates for current and future business development goals.
Develop and maintain regional and local network of recruiters, contacts and candidates via proactive use of social media (Facebook, LinkedIn, etc.), to enhance RI’s regional recruitment initiatives.
Provide support and supervision to local HRMs in the country offices for large-scale recruitments.Ensure pre-employment requirements are conducted and personnel files with documentation according to HR checklist is opened for new staff and completed on a timely basis.
Ensure on boarding of new hires; employee orientation are effectively conducted, to ensure employees are productive from day one in all countries, and working with CD/managers to ensure employees have commitments/objectives set within their first month on the job.
Track all employee contracts and ensure adequate notice is provided for renewals and non-renewals.
Collaborate with the Regional HR Manager and GSO to maintain the accuracy of department organization charts, ensure all necessary paperwork is on file, and maintain compliance with local laws concerning employment.
Employee Relations
Partner with employees and line managers to communicate RI human resources policies, procedures, and guidelines particularly focused on Safeguarding & Protection to enhanced awareness and compliance.
Assist in the regular review and roll out of HR policies, employment policies and procedures in compliance to RI’s standards and evolving national labour law.
Support the Regional HR Manager to investigate and report all employee relation issues such as employee complaints and grievances, sexual harassment, exploitation, and abuse, and any form of RI policy violations.
Support management of employee rations processes related to disciplinary actions, staff separation, and termination.General Administration
Ensure the timely and efficient payroll preparation for accurate data on donor code, number of days, benefits.
Follow up on expatriate staff services in terms of relocation and making the necessary arrangement for incoming staff to be based in region.
Support regular HR audits across country offices to ensure compliance to RI policies, procedures, systems and donor regulations.
Ensure the timely processing of new contracts, contract extensions, staff transfers, promotions and other change of status/ personnel changes.
Assist in the periodic salary review and analysis, and review and revision of new salary structure, as appropriate.
Support other HR processes from employee on-boarding and orientation to exit interviews.
Ensure country HR Managers establish and maintain personnel files, ensuring all emergency data forms are filled and safely filled.Minimum Qualifications and Requirements:
This position demands a dynamic individual with a demonstrated ability to achieve results in a demanding and fast-paced environment.Bachelors Degree in Business Administration, Human Resources or equivalent qualification.
Additional Professional Qualification in Human Resource Management, and be a member in good standing of the Institute of Human Resources Management.
Proven experience in a similar role with at least 5 years’ experience preferably in the NGO sector, leading recruitment in a regional setup supporting multiple country offices.
Strong working knowledge of and experience in international and local national HR, demonstrated experience managing recruitment at a senior level including surge recruitment for emergency response
High level of tact and diplomacy, and the ability to use appropriate styles and methods of communication to ensure a professional customer service to diverse consumers of HR services at the regional and country offices
Solid organizational skills as well as the ability to be flexible and work well under pressure in a fast paced multi-tasking environment.
Strong writing and presentation skills with ability to communicate well within and across diverse groups and perspectives.
Ability to organize multiple tasks, prioritizing and delegating appropriately and saying “no” or finding alternative solutions when appropriate
Proven ability to remain calm, focused and organized and to deliver results on time when under pressure and with rapidly changing circumstances.RI Values:
We uphold the Humanitarian Principles: humanity, neutrality, impartiality, and operational independence. We affirmatively engage the most vulnerable communities. We value:Inclusiveness
Transparency and Accountability
Agility and Innovation
Collaboration
Sustainability