Regional scope: The whole of SSA and the role will require extensive travel within the region
Reporting to the Director, Capital Markets Development, the appointee will be a key member of the team. He/she will manage the implementation of capital market initiatives across sub-Saharan Africa, contribute to the implementation of strategies for enhancing capital markets: bond markets, alternative finance markets, professional investor base development and knowledge management, and may specifically oversee the building of services in one or more of these markets.
The appointee will ideally be private sector professionals, motivated by a passionate interest in the role that financial markets can play in reducing poverty.
Key competencies and experience will include:
Master’s degree in Finance, Economics, Development Studies, or other relevant fields
At least 8 years working experience in capital markets in a relevant institution (e.g. investment bank, brokerage, consulting firm, fund manager), or multi-lateral agency or in corporate banking, with a strong focus on capital markets, with a significant track record of achievement
Knowledge of global regulation in the capital markets
Ability to conceptualize and present ideas with conviction and influence at highest levels
Strong project management skills with ability to manage a diverse portfolio of projects
Knowledge/experience of working in Africa
Company Type: Sector in NGO
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Capital Markets Development Specialist
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Senior Legal Adviser, Africa
Responsibilities
The Senior Legal Adviser’s primary job responsibilities include, but are not limited to:
Support program strategy on litigation, including identifying potential strategic cases at the national, regional, and international levels in collaboration with partner organizations; researching and writing pleadings, legal memoranda, amicus curiae, submissions to regional human rights bodies, UN submissions, and case briefs on comparative and international human rights law; and identifying claims for use in national, regional, and/or international fora;
Monitor compliance with international obligations relating to reproductive rights and jurisprudential developments;
Design and implement advocacy strategies to support potential or existing litigation;
Contribute to the development of advocacy materials and other Center publications;
Support the development and implementation of a capacity-building strategy on initiatives to advance reproductive rights in the region;
Undertake fact-finding missions to document and expose human rights violations;
Develop and maintain relationships with local and regional NGOs and key stakeholders;
Cultivate pro bono partnerships and develop projects with law firms, law associations, and law schools in the region to leverage the Center’s work;
Represent the Center externally on matters related to reproductive rights in the region through public speaking and interaction with the media;
Assist the Regional Director with the supervision of interns, volunteers, and pro bono lawyers;
Support other program, management, and operational activities as necessary; and
International travel is required.
Qualifications
Strong commitment to the Center’s mission, purpose, and values;
Degree in law (Juris Doctor or postgraduate) required;
Minimum 7 years related professional experience;
Knowledge of international human rights, women’s rights, and African human rights system preferred;
Experience litigating constitutional and human rights cases in Kenyan courts necessary; before regional or international human rights systems a plus;
Capable of complex legal analytical work and creative and strategic thinking;
Advocacy experience, including as part of NGO coalitions a plus;
Excellent writing, editing, research, and oral advocacy skills;
Very detail-oriented with strong organizational and coordination skills; and
Ability to work collaboratively, to multi-task, and to work under pressure.
Compensation: The Center offers a competitive salary commensurate with experience and a comprehensive benefits program. -
Administration Manager
Purpose
To develop and manage the human resource systems for World Relief Kenya, in order to help support smooth organizational functioning and effective programs. The position will make significant contribution to the Leadership. This includes promoting Christian values and careful stewardship of human/material resources entrusted to the organization.
Suggestions and input in planning and long term strategy will be a part of the participation.To implement and manage the logistics and administration departments including IT, communications, storage, transport, flight coordination, asset inventory and budgeting/cost controls. Supervise department staff of drivers, logisticians, office assistants and support staff and Conduct performance evaluations.
To provide administrative support to the WR Kenya and its Leadership Team ensuring internal communication, record keeping, IT and other essential systems for operations are maintained in a manner consistent with World Relief values & principles.
Responsibilities for the Administration Manager Job
Organize and lead personnel recruitment, documentation, orientation, processing, and review procedures.
Ensure organizational understanding and compliance with Kenyan tax and labour laws
Establish and develop World Relief human resources standard operating procedures
Facilitate team building and personnel development through goal setting, trainings, conflict resolution etc.
Assist with the development, communication and implementation of staff policies and procedures, including the employee manual, employee contracts, Job descriptions and other related documents.
Provide advice and support to managers and staff on human resources related matters such as rights, responsibilities, code of conduct and difficulties associated with the work.
Provide counsel to the management team on salary and related benefits
Management of staff leaves, breaks and other movements
Oversee the HR department and supervise any staff herein and upkeep of the HR database and employee files in the Nairobi office.
Recruitment and Compensation
Work with Country Director to coordinate recruitment of qualified personnel in keeping with National Labour laws and World Relief guidelines
Direct advertising for vacant positions in a timely manner for all countries/ programs supported from Nairobi.
Lead interviewing processes for all countries/ programs supported from the Nairobi office including Kenya, Somalia, Sudan and Chad.
Research on salary and benefits to ensure salary competitive edge in the hiring market, in keeping with World
Relief budget limitations
Liaise with and support Home Office in recruitment processes and other HR matters.
Orientation and Documentation
Coordinate orientation for each local new hire, including an orientation to the organization mission, program and structure, procedures, personnel policies, job tasks and related tax and labor laws
Ensure that clear job descriptions and contracts exist for all positions, and included responsibilities, delegated authority and measurable results expected.
Lead periodical review of the HR manual to ensure compliance with developing labor laws.
Ensure that each new hire is enrolled to the Medical cover and NHIF and is provided with an employment card.
Work with the Finance department ensure each new hire is enrolled in NSSF contribution program and enters the tax system by getting a PIN number
Performance Reviews and Problem Solving
Develop and implement a schedule for end of probation and annual evaluations of staff performance.Ensure end of probation confirmation letters are provided to each staff member
Provide advisory support to the leadership in relation to handling of employee grievances and disciplinary matters.
Travel to the field, as needed to train and meet with personnel to address HR issues.
Ensure proper tracking of resignation, disciplinary action and/or termination letters
Ensure that exit interviews are conducted and documented for all departing staff.
Provide guidance on implementation of Performance Management Systems in the organization
Provide HR training to managers and supervisors
Develop and implement HR Strategy plan to support overall organization development and monitor and review
HR related audit recommendations
Oversee implementation of staff benefits, safety programs, employee relations and compensation with respective supervisors.
Personnel Development & Team-Building
Working with supervisors, ensure that each WC staff member complete personal development goals that include personal and professional growth
Assess training needs among staff and initiate/facilitate training events, as appropriate.
Supervise Prayer and Discipleship coordination for all staff (field and country offices)
HR Administration
Prepare monthly payroll for staff in the country program.
In liaison with the Finance department, monitor and ensure prompt monthly returns on staff advances, NSSF,NHIF, PAYE and HELB loan repayments
Check and maintain personnel files for all staff, ensuring all documentation is complete
Collect and maintain information on commercial, private and inter agency training schedules and institutions (Course schedules, curricula and cost) and propose relevant training to appropriate staff.
Respond to routine/records human resource queries from staff
Provide guidance to World Relief on Kenyan tax and labor laws, and ensure organizational compliance.
Review existing World Relief Kenya hiring guidelines and the Human Resources Standard Operating Procedures for World Relief.
General Administration
Ensure managers understand vehicle use policy and it is enforced to all drivers
Contract for storage facilities as needed
Manage the purchasing and acquisition of goods and services needed by the project in multiple locations, for continuous operation of relief and development activities.
Primary contact point with vendors. Obtain price quotes. Negotiate, write, and manage contracts. Write and manage Purchase Orders. Manage competitive bidding. Assist users in finding potential sources and cost estimates for required materials.
Establish and maintain effective relationships with various government departments essential to the purchase and importation (and licensing where applicable) of all essential project goods and supplies.
Maintain an accurate inventory of all office operations and project equipment and its source/purchase.
Insurance cover and maintenance/repair issues are properly addressed.
Communication/IT
Supervise the network administrator to ensure smooth functioning of network communications, v-sat connectivity, email services, help desk response, pc/printer troubleshooting and telecommunications systems.
Ensure that the information management systems and processes meet the needs of the country programs, regional office, and WR HO.
Coordinate communications for the country program. Periodically evaluate communication needs to ensure timely & relevant communication with all staff.
Compile minutes of the Leadership Team and disseminate to the appropriate staff in a timely manner.
Personal assistant to the Kenya Country Director. Participate in morning briefings, schedule appointments, handle correspondence, special projects, and other duties as delegated.
Supervise the office interns, reception function, cleaning staff and office assistants Responsible for facilities to ensure they are operational, safe & that public spaces reflect good stewardship.
Primary contact with Landlord concerning all matters pertaining to facilities maintenance & upkeep.
Ensure office is opened and closed according to established guidelines.
Coordinate staff social events, retreats and staff meetings
Requirements for the Administrative Manager Job
Relevant University degree
Higher diploma in Human Resource Management/Supply chain management.
Over 5 years experience in Human Resource field in NGO circles
Working knowledge of Kenyan tax and labor laws
Ability to organize work, manage multiple responsibilities and work as a part of a team
Good written/oral communication skills coupled with excellent interpersonal communication skills
Highly motivated self-starter who demonstrates the ability to initiate and prioritize work activities
Demonstrates servant leadership, compassion, integrity and the ability to address and resolve conflict
Ability to teach the Word of God and train staff based on Biblical Principles
Confidentiality is a major requirement for this position.
Experience in counseling and/or personnel care
Experience working in a conflict setting
Excellent people skills.
Measurability
Fulfill functions as listed above.
Accuracy and utility of financial activities
Ability to manage and resolve conflicts in a mutually respectful manner
Maintain a positive and constructive attitude.
Working Conditions
Position will include travel to the field
Position at times requires long hours in a demanding environment
The position is based in the WR office in Nairobi.
WR has a multi-ethnic and multicultural work environment.
The office is open Monday-Friday between 8.00 am – 5.00pm.
This position is only open for persons residing in and with a legal mandate for employment in the Republic of Kenya. -
Director, Impact and Research
The Director, IMPACT and Research will manage our innovative impact-level forecasting and monitoring economic model, and design and oversee our activities to generate, analyse and manage knowledge, in order to better articulate the benefits of the overall TMEA programme.
S/he will be responsible for delivering the research component of TMEA’s knowledge vision, and developing a knowledge culture within TMEA with the aim of: enhancing its effectiveness; strengthening organisation learning; intensifying innovation; and increasing TMEA’s external visibility through increased knowledge generation and sharing.
The post requires experience with both microeconomic and macroeconomic analysis and best practices, ideally evidenced by a record of published research.
The ideal candidate will possess a Master’s degree in economics, statistics, impact measurement or other fields relevant to TMEA’s core focus.
A relevant PhD and emphasis on quantitative data management and economic modelling are a distinct advantage.
S/he must possess a minimum of ten years’ experience in research and advanced data analysis particularly of an economic nature or related development areas, some of which ideally will have been gained in Southern and/or East African countries.
Demonstrable experience of attribution, aggregation, evaluation, impact measurement systems, analysis and communication of impact data is required -
Project Officer – Kismayo
Responsibilities
1. Assessment, Program Design and Planning
In association with the LWF HUB Team Leader based in Nairobi, the PO will ensure that relevant assessments are executed both in terms of programming and organisational needs for establishment of the LWF.
The PO shall ensure that the Team Leader and the LWF World Service Kenya – Djibouti Program Representative are provided with regular sitreps and are regularly updated about humanitarian developments in the operational area.
The PO will coordinate the development of project implementation plans and budgets within the framework of the agreed response strategy and contribute to fundraising/proposal development.
The PO shall oversee project design and donor/funding proposal preparation.
2. Emergency Project Management and Implementation
Maintain ongoing surveillance of the developing humanitarian emergency situation and adjust activities accordingly. Ensure adequate monitoring, reporting and discharge of emergency response activities in accordance with LWF World Service framework, relevant SPHERE, other standards and essential environmental mitigation measures.Ensure that different sectoral activities are implemented in a coordinated and integrated manner. Ensure all emergency personnel understand and carry out their duties in accordance with humanitarian principles, core values, the Code of Conduct and SPHERE standards.
3. General Management and Leadership
Ensure all deployed staff are fully briefed on all aspects of security, social, cultural norms, local conditions and behavior. Establish and maintain constructive working relationships with other NGO’s, UN agencies host government, bilateral and multilateral donors, and other principle stakeholders including the military where present and if necessary.
4. Human Resources
Ensure that human resources implications for LWF World Service for both existing and anticipated response are fully assessed, identified, described and communicated. Monitor ongoing human resource issues and make recommendations and adjustments accordingly. Ensure together with the HR Manager in LWF Nairobi office that the systems used for HR are adapted to the emergency context to ensure a rapid response while maintaining an acceptable level of accountability in regards to recruitment.
In liaison with the HR Manager in Nairobi, make sure staff wellbeing is addressed.
5. Public Relations/Media
Support the Team Leader and the Program Representative to ensure positive coverage and timely provision of situation reports and fundraising material to LWF Nairobi and the LWF World Service Headquarters. Ensure all information, publicity and fundraising material recognizes and respects the dignity of disaster victims.
6. Safety and Security
Ensure all personnel understand individual and collective responsibilities for safety and security.
Monitor the operational environment with respect to increased levels of threat and advise the Kenya Country Office as well as develop a Country Security Plan (CSP).
7. Program Support
Ensure that program support functions are established and maintained in accordance with LWF World Service policies and procedures. Ensure compliance with all host country legal, contractual, labour and statutory requirements. Ensure with the Logistics Officer in LWF Nairobi office, the establishment and maintenance of a functional procurement and supply chain management system, ensure timely and appropriate establishment of all logistics infrastructure (warehousing / transport / distribution) and associated operating / management /monitoring systems.
8. Financial Management and Planning
Ensure with the Finance Manager in LWF Nairobi office the establishment and maintenance of LWF World Service financial management and accounting systems for all activities and assets.
Skills, Qualifications and Experience
University degree in Project Management, Social Sciences or related field Minimum of 5 years in humanitarian field experience in complex contexts
General finance, administration, and information management skills with proficiency in MS Office Experience leading a multi-disciplinary, multi-national team under complex contexts
Strong understanding of the humanitarian emergency operating context, including Sphere, the humanitarian system, donors, security, civil military liaison and program management
Ability to work as a team player who demonstrates leadership and is able to support and train staff and also able to work with disaster affected communities in a sensitive and participatory manner.
Well developed written and oral communication skills in English and Somali language. Able to communicate clearly and sensitively with internal and external stakeholders as a representative of the LWF World Service. This includes effective negotiation and presentation skills.
Trustworthiness and integrity with a clear commitment to LWF World Service’s core values and humanitarian principles, Code of Conduct, and other principles.
Ability to operate effectively under extreme circumstances including stress, high security risks and harsh living conditions.
Demonstrates awareness and sensitivity to gender and all forms of diversity. Have experience and the ability to live and work in diverse cultural contexts in a culturally appropriate manner. Has capacity to make accurate self-assessment particularly in high stress and high security contexts.
Well planned and organised even within a fluid working environment and has capacity for initiative and decision making with competent analytical and problem solving skills.
Knowledge of SPHERE standards and the Red Cross/ NGO Code of Conduct -
Associate Director Budgeting and Contracts Africa Program
Position Summary: This position shall be responsible for overseeing the budgeting, financial management, partner/vendor contracts, consultants agreement and grants & contracts requirements of regional office activities, IAVI’s Clinical Research Centres (CRCs) including any other subrecipients in Africa. The position shall lead the process of working with IAVI’s sub-recipient’s on preparation of their Annual Budgets, and Scopes of Work as well as support the post award review of quarterly expenditure and financial reports. The incumbent will also be required to develop CRCs staff capabilities in budgeting and understanding of the contracts requirements of the various donors IAVI works with.
Reporting Relationships: Reports to the Deputy Regional Director, Africa Program
Duties and Responsibilities
Work with IAVI scientific program and finance staff in Africa, and CRC staff on the preparation of Annual Budgets and review budget submissions for cost reasonableness.
Submit and discuss the agreed budgets with the New York based Finance team, for the necessary approvals.
In collaboration with other IAVI Africa Program staff, prepare annual Scopes of Work and work plans.
Develop and implement systems to track expenditures against actuals and proactively inform program managers for corrective action.
Review subrecipient’s quarterly financial forecast against expenditure and reports to ensure that expenditures are within agreed limits and in accordance to donor regulations and are submitted in a timely manner.
Coordinate with the Regional Compliance Manager to monitor the activities of subrecipients through regular site visits to ensure that subrecipient resources are used for authorized purposes, in compliance with donor, regulations, and the terms and conditions of the subaward.
Carry out capacity building across the CRC networks on donor rules and regulations.
Manage and execute contracts for the regional office including consultancy contracts, ensuring compliance requirements are meet and in liaison with the relevant units and guidelines from HQ.
Support the annual auditing processes of CRCs in Africa region in liaison with Regional Compliance Manager.
Close out all subawards according to donor policies and IAVI procedures, and reconcile all final deliverables and payments, in conjunction with IAVI program and finance staff.
Provide support to the Africa Regional Office finance department and carry out any other financial duties as may be necessary in coordination with the Accountant.
Experience and Skills
Master’s in Business Administration with a focus on Finance.
At least 7 years of experience working on cooperative agreements or grants from international agencies such as USAID, other USG agencies as well as bilateral or multilateral donors including governments.
Good understanding of the full subaward management cycle.
Proven experience and knowledge of US Government regulations, policies and procedures relating to award management and monitoring.
Experience in evaluating and managing budgets and contracts for several subrecipients including provision of financial management and monitoring oversite.
Experience developing Scopes of Work and Annual Work Plans.
Excellent analytical and financial management skills and demonstrated ability to facilitate budget development are required.
Experience developing and delivering participatory training on donor (USG) regulations and policies preferred.
Pragmatic, self-motivated, composed under pressure, with professional acumen, good judgment, and a highly developed sense of responsibility.
Ability to communicate effectively with senior level management, both internal and external, and to collaborate professionally with co-workers as well as with colleagues from diverse social and cultural backgrounds.
Ability and willingness to travel within Africa region.
Attention to detail and ability to multi-task, set priorities, and organize time efficiently.
Interest and empathy with HIV/AIDS research and IAVI Core Values. -
Scientific Program Manager Immunology
Reporting relationships:
The position reports directly to the Director of Laboratory Program-Africa, Nairobi, Kenya. The Manager will have close working relationships with Executive Director, Human Immunology Laboratory, Associate Director Program Management, African Regional Director, Medical Affairs Director, and ADVANCE Program Coordinator.
Main Duties and Responsibilities
General
You will be responsible for scientific management and coordination of the VISTA (Vaccine Immunology Science and Technology for Africa) Program, and to ensure that key goals of the program are met; this includes coordinating the training and mentorship of young African researchers, working with Principal Investigators at partner institutions to fully implement program objectives, coordinate technological transfers and VISTA’s initiatives to equip laboratories in order to achieve sustained laboratory capacity regionally for innovative HIV vaccine research and development.
As an expert in immunology or virology research, you will provide input into the scientific direction of VISTA with the goal of increasing the overall contribution of African scientists in HIV vaccine discovery and design. Developing training opportunities, fostering collaborations and partnerships to deliver of these goals will be a key component of the position.
Key responsibilities include, but are not limited to:
Liaison
Maintain effective liaison with the other project managers at IAVI and with the VISTA team at the Human Immunology Laboratory Imperial College London to contribute to the overall success of the VISTA project.
Research Management and Administration
Participate in the management, coordination and monitoring of the progress of VISTA immunology and virology projects, to ensure potential risks are mitigated, and program objectives and milestones are achieved against set goals.
Play a key role in the delivery of the VISTA research activities in Africa by providing support to the VISTA PhD students and post docs and investigators. This includes coordinating virtual lab meetings and networking opportunities.
Coordinate training workshops and conferences, and perform regular review of activities and accomplishments against set program goals.
Contribute to developing program strategic objectives, annual work plans and budgets.
Work to ensure that VISTA activities are well integrated with other IAVI initiatives on research capacity building in Africa e.g. International Training Program.
Collate information for the preparation of updates on the progress of the projects in a variety of formats, e.g. letters, briefing, progress reports to donors and investigators.
Contribute to maintain projects records and documentation.
Committee servicing and travel
To assist in drafting agendas, distributing papers and taking minutes of the regular Committee meetings, workshops, checking that action points for others have been completed as well as completing those for self and the Principal Investigator where appropriate.
Other
Undertaking any other reasonable duties as may be determined by the post-holder’s line manager.
Job descriptions cannot be exhaustive and so the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities.
The post holder is expected to observe and comply with all IAVI policies, procedures and regulations, for example Health and Safety, Data Protection etc.
IAVI is committed to equality of opportunity and to eliminating discrimination. All employees are expected to adhere to the principles set out in our Equal Opportunities in Employment Policy, Promoting Race Equality Policy and Disability Policy and all other relevant guidance/practice frameworks.
Required qualifications and experience
Qualifications:
Essential
A Ph.D. in Immunology or Virology or equivalent
At least five years’ work experience in a relevant role gained from a medical/academic/research environment
Experience:
Essential
Proven success in conducting research in immunology or virology
Experience in managing multi-center-based research or academic programs and projects
Experience of managing teams especially within a highly matrixed setting
Proven success in servicing committees, project teams and working groups
Experience of managing budgets
Previous work in a multicultural environment
Desirable
Previous work experience in the field of Global Health and/or HIV Research
Skills:
Essential
Proven ability to work towards a goal or objective in the face of resistance
Ability to relate appropriately to others
Ability to establish and maintain good working relationships at all levels
Ability to exercise initiative
Ability to work without close supervision
Solid reasoning and analytical skills
Excellent organisational skills with an ability to multi-task and prioritise
Ability to work under pressure, with minimal supervision and meet deadlines
Good written and oral communication skills
Clear, concise report writing skills
Computer literacy, with advanced Microsoft Office skills -
Driver Programme Coordinator
The Driver will report to the Administrative Assistant and work under the overall supervision of the Chief Technical Officer
Driver Job Responsibilities
Drive authorized personnel as directed, ensuring strict adherence to traffic rules and regulations including speed limits.
Deliver, collect mail, documents and other items as instructed.
Ensure logistical arrangements for cargo and other items going to and from Somali offices
Performs clerical work related to administrative services such as sorting, filing, photocopying, binding and scanning as required.
Take responsibility for delegated management of logistical arrangements for people, goods and services to support the delivery of the office work
Meet and escort ILO officials to and from the airport, their place of residence and facilitate immigration and customs formalities as required ensuring all officials are able to meet their respective timetables ensuring all records are kept accordingly
Responsible for the day to day maintenance of the assigned vehicle, check oil, water, battery, brakes and tyres.
Make sure vehicles technically ready prior to departure for field trips.
Keep record of official trips, daily mileage in the log sheet, record fuel consumption, oil changes, greasing and other services.
Ensure the service schedule is met and adhered to as preventive maintenance undertaken
Perform minor repairs and arrange for major repairs and ensures vehicles are kept clean at all times.
Ensure that the steps required by rules and regulations are taken in case of involvement in accident.
Keep a high degree of confidentially and discreteness in discussions and travels, which involves ILO and its officials.
Allow only authorized personnel and goods in the assigned vehicle.
Be well presented in order to reflect a good image of the ILO at all times.
Perform other related duties assigned by the supervisor.
Qualifications for the Driver Job
Successful completion of Primary Education
Possession of a valid driving licence class B, C, E, demonstrable knowledge of driving rules and regulations.
Advanced driving course an asset
Training and driver support skills an asset
Four years’ work experience as a driver with a safe driving record.
Capability to speak the language in the assigned duty station
Competencies
A high level of driving and vehicle maintenance skills.
Demonstrable capability to manage logistics and offer reliable support to the functioning of a complex office working across Kenya and Somalia
Demonstrable ability to listen and take up communicated directions and ability to clearly articulate logistical arrangements for others to ensure completion of designated tasks
Good knowledge of the local languages. Knowledge of the working language of the duty station.
Proven ability to keep accurate records and take necessary actions from examining the records.
Proven ability to drive safely and efficiently
Capability to manage logistics taking initiative ensure effective and efficient office functioning.
Demonstrable ability to take initiatives.
go to method of application » -
Driver
Driver Job Responsibilities
The driver is responsible for supporting the administrative and logistical activities for the Somalia operations. The main duties of the Driver will include the following:-
Drive authorized personnel as directed, ensuring strict adherence to traffic rules and regulations including speed limits.
Deliver, collect mail, documents and other items as instructed.
Ensure logistical arrangements for cargo and other items going to and from Somali offices
Performs clerical work related to administrative services such as sorting, filing, photocopying, binding and scanning as required.
Take responsibility for delegated management of logistical arrangements for people, goods and services to support the delivery of the office work
Meet and escort ILO officials to and from the airport, their place of residence and facilitate immigration and customs formalities as required ensuring all officials are able to meet their respective timetables ensuring all records are kept accordingly
Responsible for the day to day maintenance of the assigned vehicle, check oil, water, battery, brakes and tyres.
Make sure vehicles technically ready prior to departure for field trips.
Keep record of official trips, daily mileage in the log sheet, record fuel consumption, oil changes, greasing and other services.
Ensure the service schedule is met and adhered to as preventive maintenance undertaken
Perform minor repairs and arrange for major repairs and ensures vehicles are kept clean at all times.
Ensure that the steps required by rules and regulations are taken in case of involvement in accident.
Keep a high degree of confidentially and discreteness in discussions and travels, which involves ILO and its officials.
Allow only authorized personnel and goods in the assigned vehicle.
Be well presented in order to reflect a good image of the ILO at all times.
Perform other related duties assigned by the supervisor.
Qualifications for the Driver Job
Successful completion of Primary Education
Possession of a valid driving licence class B, C, E, demonstrable knowledge of driving rules and regulations.
Advanced driving course an asset
Training and driver support skills an asset
Four years’ work experience as a driver with a safe driving record.
Languages
Capability to speak the language in the assigned duty station
Competencies for the Driver Job
A high level of driving and vehicle maintenance skills.
Demonstrable capability to manage logistics and offer reliable support to the functioning of a complex office working across Kenya and Somalia
Demonstrable ability to listen and take up communicated directions and ability to clearly articulate logistical arrangements for others to ensure completion of designated tasks
Good knowledge of the local languages. Knowledge of the working language of the duty station.
Proven ability to keep accurate records and take necessary actions from examining the records.
Proven ability to drive safely and efficiently
Capability to manage logistics taking initiative ensure effective and efficient office functioning.
Demonstrable ability to take initiatives. -
Team Leader
Job Description:
The Samasource Team Leader will be responsible in supervising and coordinating the work efforts of the Samasource contact center team by leading, motivating and coaching.
The Team Leader will ensure that the allocated work is done professionally as per the required standards and targets as defined and desired by Samasource.
The team leader shall closely work with the Training and Quality Departments to achieve the desired results with the goal of achieving the right standards in performance appraisals.
Responsibilities
Responsible for the management, organization and co-ordination of the day to day work of a team of contact center staff within Samasource Centre to deliver the highest standards of services to clients.
Ensure that the allocated work is properly distributed to all the team members and is executed in a timely manner.
Ensuring the department’s productivity is maximized to the required standards and the pre-defined KPI’s, performance targets and standards are achieved in accordance with the business plan.
Monitor and report progress on performance, provide feedback and take appropriate corrective action. Ensure that personal targets and deadlines are met.
Provide support and assistance for team members to assist in the development of their skills and knowledge and identifying campaign training requirements.
Provide regular coaching and training on new and existing products and changes to any processes.
Conduct regular quality assessments and coaching; offering constructive feedback, which will include QA feedback sessions and continuously developing quality.
Prepare daily individual performance activity reports, incident logs and shift planners to ensure that the statistics are well interpreted to meet the required business standards.
Provide the team with appropriate communication and gain their feedback through regular team meetings.
To motivate the team to provide a first class service to all our clients whilst ensuring business targets are met.
Work closely with the other Team Leaders to ensure that queries across all areas of the business are handled.
Recognize & celebrate team & individual accomplishments & exceptional performance
Carry out any other ad hoc duties as may be requested, from time to time, by immediate Manager
The Team Leader shall keep the Operations Manager/Management informed of schedules, priorities, accomplishments & ongoing issues, participate in achieving resolutions to identified issues.
Drive the Samasource culture and values within the team.
Promote team work, optimize and maximize personal and team potential and encourage staff development.
Qualifications required:
A degree or diploma in a business related field.
Skills Required
Able to handle, prioritize, multiple projects simultaneously
IT literacy in Excel, Access, Word and PowerPoint
Knowledge of English and Swahili
Fluent in English (written and verbal) and Swahili
Great attention to detail and feedback skills.
Excellent communication skills
Planning and organizing skills
Fast learner and able to break down complex information into simple concepts.
Reporting and analysis skills
Strong interpersonal skills.
Strong analytical skills and problem solving skills
Excellent team player and captain
Experience required:
Two years of work experience in a contact center environment.
Minimum 1 years of experience in Team leader position in a busy contact center
Experience in both data and voice accounts will be advantageous