Jobs Kenya

Company Type: Sector in NGO

  • Off-grid Energy Team Leader/Fund Manager

    Off-grid Energy Team Leader/Fund Manager

    Job Description
    Background
    Driven by the imperative to provide equal opportunities across the entire Kenyan territory as key to achieving Kenya’s Vision 2030, and the national target of achieving universal access to electricity by 2020, the Government of Kenya (GoK) seeks to close the access gap by providing electricity services to remote, low density, and traditionally underserved areas of the country. GoK intends to use US$150 million of financing from the World Bank to deliver an Off-Grid Solar Access Project for Underserved Counties Project (KOSAP). The proposed KOSAP promotes these objectives by supporting the use of solar technology to drive electrification of households, enterprises, community facilities, and water pumps.
    SNV will be tendering for this World Bank funded Programme in Kenya with a strong consortium on component 2: “Standalone Solar Systems and Clean Cooking Solutions for Households” (US$48 mln), which is anticipated to start in January 2018. This component is split up in a Debt Facility (US$30 mln) and a Results Based Financing (RBF) Facility for standalone solar systems (US$12 mln) and clean cooking solutions (US$5 mln) for households. To manage both the RBF and Debt Facilities, SNV seeks to contract an Off-grid Energy Team Leader/Fund Manager.
    Overview of the Position
    You will design and deliver sound management of the RBF and Debt Facility. You will develop RBF and Debt Facility implementation manuals that will cover the procedures and main criteria for competitive selection. In the roll-out phase, you will prepare for its launch and initiate RBF award windows. Finally, you will perform day-to-day management of the RBF and Debt Facility operations.
    Key Responsibilities
    Serves as the Team Leader for the overall Facility
    Leads the design and implementation of the Fund;
    Leads, manages and oversees all technical and managerial aspects related to Finance, Grants Management, and other financing instruments; Provides high quality leadership, strategic and managerial oversight, due diligence and administration of the Fund financing instruments;
    Design and Implements effective management oversight methods and techniques to monitor progress on sub-grant implementation;
    Ensures timely financial reporting and provides supervisory oversight of the budget to ensure timely spending;
    Conducts annual performance appraisals and ongoing supervision grants and financing mechanisms.
    The Facilities Manager will be responsible for the successful operationalization, launch, and administration of the RBF and Debt Facility. This will include the activities listed below:
    Preparation of RBF and Debt Facility implementation manuals;
    Coordination of RBF Facility roll-out;
    Ongoing RBF and Debt Facility operations management;
    Qualifications
    Qualifications and Skills
    University degree in engineering, economics, finance, international development or equivalent;
    A relevant post-graduate qualification in an energy related field will be favoured.
    Professional Experience
    A minimum of 10 years or more in managing large donor-funded programs (preferably WB)
    Demonstrated experience in managing funds, preferably in promotion of off-grid renewable energy;
    Experience in, and understanding of, the off-grid solar market in Sub Saharan Africa, ideally including pay-as-you-go solar;
    Experience in, and understanding of, the clean cookstove market in Sub Saharan Africa;
    Experience in, and understanding of, the Kenyan market (experience in the Underserved Counties is desirable though not essential);
    A track record of structuring and managing RBF facilities aimed at market stimulation, ideally facilities funded by multilateral development banks and/or development finance institutions and/or bi-lateral development assistance agencies;
    A track record of providing debt financing to rural/off-grid home appliance distribution businesses and/or consumer finance businesses (including, for instance, MFIs);
    Demonstrated understanding of success factors of for-profit businesses;
    Experience managing reporting relationships with government stakeholders and large development finance organizations is highly desirable;
    Ability to build and maintain relationships with GoK, The World Bank, private sector (RBF and debt applicants/investees) and other stakeholders;
    Results orientated and committed to accountability;
    Excellent communication (written and oral), reporting and presentation skills; and
    Fluent in English.

    Apply via :

    jobs.smartrecruiters.com

  • African Visionaries Fellowship Coordinator

    African Visionaries Fellowship Coordinator

    About the role
    Often, locally-led innovations face more challenges in growing and scaling their impact. We are passionate about changing this and have created the African Visionary Fellowship (AVF) to address the various underlying issues. You will drive the implementation of our African Visionary Fellowship including co-designing and planning 2-3 AVF summits each year for ~30 fellows, connecting fellows to capacity-building resources and conference attending opportunities as they arise, and managing all administrative aspects of the program.
    Your responsibilities will include
    African Visionary Fellowship Program Management: (70%)
    Work with Director of Partnerships & Director of Special Projects to co-design African Visionary Fellowship content, convenings, and capacity-building support.
    Co-create agendas for each Fellowship convening (3 summits of 2-3 days per year) and source appropriate consultants and service providers to deliver content.
    Manage planning and logistics for all AVF convenings including identifying venues, planning excursions and activities, organizing local transport, tracking RSVPs and travel details, liaising with the venue, and all on-site logistics during events.
    Serve as the primary SFF staff liaison for all first and second year fellows and all consultants providing support to fellows.
    Work with Director of Partnerships to facilitate organizational capacity assessments of all fellows and follow-up evaluations.
    Create monthly AVF newsletters to advertise key opportunities for fellows, highlight AVF accomplishments and activities, and reminders about upcoming events.
    Manage AVF Steering Committee calls to inform and guide fellowship content and serve as coordinator (schedules, agenda coordination, actional output from meetings).
    Budget planning and expenditure tracking of the fellowship and associated resources/stipends awarded to fellows for attendance at outside events.
    Work with annual meeting team to curate particular content and trainings to ensure all fellows have a successful annual meeting experience.
    Give input and ideas towards the Fellowship concept and structure.
    Active Partnership Support: (30%)
    Spearhead the logistics and planning of SFF’s 2018 Annual Meeting in East Africa for over 350 delegates. Contribute ideas to the meeting agenda.
    Become familiar with SFF’s community of partners, African Visionary Fellows in particular, and their individual and collective needs.
    Play an active role in SFF’s community building initiatives, including but not limited to in-country partner meetings, training workshops, networking events and office hours based on the candidate’s expertise.
    Contribute to shaping SFF’s Active Partnership initiatives, resources, and overall direction.
    Assist with site visits and due diligence of current SFF partners, as needed.
    Support implementation of SFF’s Targeted Capacity Support program involving in depth capacity assessments of select partners (depending on the skill-set of the candidate).
    Who we are looking for
    You have at least 4-5 years of experience, some of which working with nonprofit organizations or social enterprises in East Africa.
    You have extensive experience planning and managing large events such as multi-day conferences/summits with an audience of senior managers and leaders.
    You have coordinated a program or community before, prior experience managing a fellowship or accelerator program is a plus.
    You believe that local solutions are the best solutions and you are passionate about promoting local visionaries.
    You have a strong understanding of the challenges locally-led, early stage organizations face and a passion to help our fellows overcome these challenges.
    You believe in community building and learning/development in innovative, and consultative ways. You believe in the power of mentorship and peer-to-peer learning over formal classroom-style learning.
    You have at least basic agenda design skills
    You demonstrate personal integrity and have the ability to interact, develop, and sustain dynamic relationships with a range of internal and external stakeholders.
    You are an East African Community citizen and preferably have experience working in multiple East African countries.
    You are fluent in spoken and written English and may also speak French, Swahili, Kinyarwanda, Kirundi, or another local language.
    You are bold and confident to share your opinions with a multicultural team and can tailor your approach to working with various colleagues.
    You thrive in an unstructured environment, are at peace with ambiguity, and solve problems creatively and efficiently.
    You have learned how to talk about your weaknesses and mistakes in the workplace and value honesty.
    You know how to collaborate in a fluid environment. You also naturally motivate yourself to deliver when working alone.
    Any other skill that would benefit our fellows will be welcome, such as: grant writing, public speaking, pitching, marketing/communications, organizational design, HR etc.
    You easily navigate Microsoft Word, Excel, Google Drive, Slack, etc. Salesforce experience preferred.
    You are a clear communicator and strong writer.
    Why work with us
    Mission and Impact: We want to change the face of philanthropy while uplifting incredible local leaders (who we like to call rockstars). Every day we support local leaders changing the lives of communities and youth.
    Career Development: We hire ambitious young people and support them to develop their skills and leadership potential. We support each other to grow and propel even further in their career trajectory.
    Autonomy: We hire smart and talented people and let them lead the way. You will get a team of 11 behind you for support but will be given the autonomy (and responsibility!) to take control of your role and participate in strategic decisions in your department.
    Work Hard, Play Hard: We put in the extra time and go the extra mile to support our partners. But we also love to laugh, have fun, and enjoy the camaraderie we’ve built amongst our team. We can find some levity even in tough situations.
    Variety and Adventure: We support 200+ partners across 20+ African countries. Even if travel isn’t a large part of your role, you will get to experience new cultures, places, and exciting organizations across the continent.
    Benefits: We believe in supporting the well-being of our employees, so we offer healthcare cover, generous annual leave, and flexible hours.
    Other information
    We are looking for an East African Community Citizen. The role is based out of our Nairobi office with around 30% travel across East Africa. We will agree on a three-month probation period with learning and performance goals.
    We would consider the candidate being based in Dar es Salaam or Kigali if they strongly prefer.

    Apply via :

    docs.google.com

  • Program Officer NGO Driver Operations Assistant Business Development County Program Manager Livelihood Specialist IT Specialist Communications Security Advisor

    Program Officer NGO Driver Operations Assistant Business Development County Program Manager Livelihood Specialist IT Specialist Communications Security Advisor

    Job Responsibilities:
    Identify and screen livelihood groups and individuals for engagement in income diversification initiatives.
    Participate in dissemination of key program information, identification of program beneficiaries and in assessments and screening of applicants for grants
    Assist and build the capacity of selected livelihood groups and businesses through training, mentoring and couching. Some sessions will specifically target the need of women and youth.
    Offer technical advice and customer tailored training to the program beneficiaries across the livestock value chain as well as seek expertise assistance from SRC, line county departments of other stakeholders
    Support the establishment and operation of business centers /desks in each LMS county office to provide entrepreneurs with access to desk space and computers, printers, internet and meeting space
    Facilitate the formation of business networking among the entrepreneurs and livelihood groups.
    Mobilize entrepreneurs and livelihood groups/individuals to attend learning visits, trade fairs and important annual events like “pasture week”
    Supervise and oversee the internships/ apprenticeship activities
    Carry out monitoring of livelihood and grants activities and collate information that will contribute to human interesting stories, case studies as well to the program monthly and quarterly reports
    Identify risks and challenges in a timely manner and suggest appropriate remedial measures
    Document and share lessons learnt for cross county learning and fertilization
    Participate in program surveys, field data collection, analyses and reporting
    Ensure implementation of the gender strategy and deliberately target women, youth and local community with program activities
    Represent ACDI/VOCA at the field and sub county level by collaborating with PREG, county government official and other stakeholders on sequencing layering and integration of activities
    Perform any other duty as may be directed by the Regional Program Manager
    Qualifications:
    Minimum of Bachelor’s degree in Entrepreneurship, Business Management, Livestock Marketing, Agribusiness Management, International Relations,
    Development Studies, Pastoral Livestock Systems Development or a related field.
    At least 3 years’ working experience in Livestock value chain or closely related field preferably with NGOs.
    Experience in MSME development, and similar fields will be an added advantage.
    Strong writing, analytical, presentation and reporting skills.
    Ability to travel within the North-Eastern Kenya regions. Extensive field travel is expected.
    go to method of application »

    Please submit a resume to HRKenya@acdivoca.org no later than November 1, 2017.Please include the position title in the subject line.Application shall be provided as a single attachment and list long-term employment history and any relevant short-term consulting work.Due to the high volume of applications we are not able to respond to inquiries via phone.Only those candidates considered for an interview will be contacted.ACDI/VOCA is an equal opportunity employer.Women, minorities and people from diverse groups are encouraged to apply.EOE

    Apply via :

    HRKenya@acdivoca.org

  • Terms of Reference For updating the AATF Resource Mobilization Strategy

    Terms of Reference For updating the AATF Resource Mobilization Strategy

    Purpose of the Assignment
    AATF is therefore seeking the services of a consultant to assist the Resource Mobilization Director in the process of updating the Resource Mobilization Strategy. The main task will be to assist in updating the donor mapping that has been done on various occasions, latest in 2015 and to review some donor’s strategy more in detail. In addition specifically looking at opportunities in Asia Middle East and Africa and accessing resources from financial institutions like International Finance Corporation, World Bank and the African Development Bank (AfDB) through African Governments. Most of the work will be done through desk research however interviews may also be conducted together with the Resource Mobilization Director. In addition some sections of the RM Strategy may be drafted by the consultant.
    Required skills and competencies:
    The prospective consultant should have a proven track record in Fundraising/ Resource Mobilization for an NGO.
    Experience of accessing funds from African (including African Governments), Asian and Middle Eastern sources will be an asset
    Experience of Impact Investing is also an asset
    Experience in conducting and facilitating similar assignments.
    Good knowledge of the trends in the global agriculture sector especially in Sub Saharan Africa (SSA) in line with AATF area of work.
    Strong analytical and report writing skills.
    Excellent communication skills and fluency in English.
    Strong understanding of agricultural development issues and needs of farmers in SSA.
    Tasks and Estimated Time
    The consultancy is scheduled to begin in November 2017 for a period of approximately 5 weeks. The draft schedule and time required is shown in the table below:
    Suggested Actions Date for Completion Estimated time
    Induction to AATF and the assignment and commence planning Nov 6 4 hours
    Work plan completed by consultant and report format agreed with RM Director Nov 8 4 hours
    Donor mapping: Review of existing data, data gathering and analysis, calls or meeting updates with RM Director Nov 28 Max 15 days
    Report writing, submission of draft report Dec 1 2 days
    Discussion with RM Director and Final report submitted Dec 4 1 day
    Support in completing the RM Strategy Document Dec 8 1-2 day
    TOTAL Approx. 21 Days
    Deliverables
    Agreed Work plan and report format
    Donor Mapping Report
    Agreed section of the RM Strategy document drafted
    Submission Requirements
    Following information will be required with the proposal to undertake the assignment:
    Profile of the consultant
    Experience in handling similar projects. (List of past and present clients for which the consultant has already conducted similar assignment).
    Description of experience with Asian, Middle Eastern and African donors if available
    Sample donor mapping report format that has been used in previous assignments
    Suggested process of completing the assignment
    Anticipated cost to undertake the activity.
    Any other information to support your proposal.
    Confidentiality Statement
    All data and information received from AATF for the purpose of this assignment are to be treated confidentially and are only to be used in connection with the execution of these Terms of Reference. All intellectual property rights arising from the execution of these Terms of Reference are assigned to AATF.

    Interested applicants should send a proposal on how to accomplish the tasks detailed above. Expressions of interest, clearly marked ‘RM Strategy should reach AATF Procurement Office c/o ILRI, Kabete Campus, Old Naivasha Road, Nairobi by email at: procurement@aatf-africa.org by the 29th of October 2017

    Apply via :

    procurement@aatf-africa.org

  • Finance & Support Services Officer

    Finance & Support Services Officer

    Job Purpose                                                    To assist FSSM in Financial Management and office administration by facilitating financial transactions, generating transaction vouchers, maintaining accounting ledgers and cash books, managing office petty cash, processing payroll, assist in review of partner financial returns, general office administration/logistics, procurement, maintenance of office assets, filing, handling workshops logistics as well as travel logistics for staff and visitors.
    Main Responsibilities
    Financial Administration:
    Timely preparation of payment vouchers and writing and dispatching cheques
    Regular maintaining the excel cash book
    Periodic data entry of vouchers into Sun system and ensuring the same is posted within 5 working days from the Transaction date and filing of the same.
    Managing the office petty cash, both local and foreign
    Receipting cash and cheques from staff for private mileage, telephone and travel advance returns and subsequent banking.
    Handle regular payroll administrative issues such as ensuring payroll is delivered to the bank once prepared and the necessary statutory cheque payments delivered in a timely manner as required in the Income Tax Act & filing with respective authorities the annual PAYE & NHIF returns.
    Holding & administering NHIF card usage
    Preparation of monthly Bank reconciliation and complete Monthly checklist by 7th working day of each month and forward to RO
    Reviewing and processing staff field trips advances and ensuring settlement of the same within 5 working days after return
    Assist in preparing schedules and providing documents and information to Internal & External Auditors.
    Office Administration:
    Coordinate renewal of motor vehicle licences and insurances.
    Review of procurement of office stationery.
    Ensure effective maintenance and repair of furniture, fittings and other office equipment
    Maintaining fixed assets registers that meets the accounting and insurance standards and ensuring all the new and existing insurable equipment are appropriately and adequately insured.
    Ensuring of safe custody of office
    General office administration and logistics (workshop and travel logistics)
    Filing of both financial and programme documents
    Programme and Partnership Strengthening:
    Ensuring accurate coding of project expenditures (restricted funding)
    Take part in the review of partner financial reports
    Partner visits with FSSM to review their financial procedures
    Procurement Duties and Responsibilities
    Estimate and establish cost parameters and budgets for purchases
    Calculate costs of orders, and charge invoices to appropriate accounts.
    Check deliveries when they arrive to ensure that orders have been filled correctly and that goods meet specifications.
    Compare suppliers’ bills with bids and purchase orders in order to verify accuracy.
    Maintain accurate records of the purchases and pricing
    Create and maintain good relationships with vendors/suppliers
    Maintain records of purchases, pricing, and other important data
    Ensure Sightsavers procurement policies for purchasing equipment, services and supplies are followed
    Create and maintain inventory of all incoming and current supplies/consumables for projects
    Maintain and update list of suppliers and their qualifications, delivery times, and potential future development
     As the Country Office Security Focal Person, you will be required to:
    Meet with local agency information sharing groups.
    Update and implement any local security plans.
    Continue the process of rolling-out risk assessments.
    Ensuring that local risk controls and SOPs are being adhered to.
    Manage the ‘safe call’ number (emergency phone).
    Report directly to the Country Director on all matters relating to Security.
    Other Tasks
    Any other duty as may be assigned from time to time by either the Finance & Support Services Manager or the Country Director
    The main responsibilities are not meant to be an exhaustive list of tasks. The need for flexibility is required and the job holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed.
    Key Contact/Relationships
    Internal
    Kenya Country Office staff
    Regional Office staff
    Global Finance Team
    External
    KCO Partners
    Banks
    Knowledge, Skills and Experience
    A bachelor’s degree in Commerce/Finance and at least a recognised level 2 accounting qualification e.g. CPA 2 etc.
    Proven working experience in a busy accounting department, ideally in an INGO environment but experience of audit would be advantageous.
    Planning and Organising
    Detail handling  and financial analysis
    Excellent communication skills (both oral & written)
    Capacity building or facilitation skills
    Ability to work with minimum supervision
    IT skill  – Excel, MS Word, accounting packages and Global ICT communications systems
     Key Behaviours
    Good communicator
    Team Working
    Planning and Organising
    Interpersonal and intercultural sensitivity
    High degree of integrity
    Active listener
    Driving for quality
    Self-motivation & self-development

    Apply via :

    jobs.sightsavers.org

  • Sales Executives

    Sales Executives

    Job Description
    As a Sales Executive, duties will include Recruitment of Members to the Organization and selling various products and services such us Magazine space, Company sponsorships and Exhibitions. This includes implementing the laid out Recruitment strategy plan on behalf of KNCCI.
    Job Responsibilities
    Recruitment of corporate companies, Institutions, individuals, diplomatic missions, authority bodies, and other public sectors as members to the Chamber.
    To achieve an agreed upon membership revenue target
    Sale of advertising space for the ‘The Chamber’ -KNCCI Magazine
    Sale of Inbound & Outbound KNCCI Trade Missions, Company sponsorships, Event Fund raising and Exhibition stands as well as any other activities that require sales from the company.
    Working closely with the Head of Department to formulate plans for getting new clients and retention strategies.
    Ensuring sales made meet quality business criteria and providing regular feedback to the Head of Department on performance of the business community
    Qualifications
    A bachelor’s degree in Sales, Marketing, Business or Any related field. Advanced diploma in either field will be considered.
    2-3 years’ experience in Sales and Marketing.
    Passion/interest in the economy and business sector issues
    Presentable and a good communicator
    Ability to persuade and close sales. Good Negotiation skills
    Team player with excellent interpersonal skills
    Requires minimum supervision
    Previous experience in sales will be an added advantage

    Applicants should submit CV and a cover letter to HR@kenyachamber.or.ke by Wednesday, November 1, 2017. The email subject should read SALES EXECUTIVE ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

    Apply via :

    HR@kenyachamber.or.ke

  • Personal Assistant & Clients Manager

    Personal Assistant & Clients Manager

    Requirements Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management, or equivalent.
    At least 1-3 years’ experience in Administration, Customer Service, Sales & Marketing
    Possessing good communication skills
    Detailed-oriented, well-organized, courteous, conscientious, resourceful and proactive with sense of urgency in completing the tasks assigned.
    Good working attitude, mature personality, team player and able to work under a minimum supervision.

    Apply via :

    www.talentboard.co.ke

  • IT Project Manager Laboratory Technician

    IT Project Manager Laboratory Technician

    This is a senior level position within IT. The mandate is to initiate and influence project management activities involving the development and implementation of business processes to meet identified business needs, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales, and quality.
    REPORTING LINES:
    The individual will be a Manager working closely with Development Manager, Service Delivery, and Infrastructure Manager and under direction of the Head of IT, to achieve Project oriented approach in the implementation of IT Solutions at KEMRI Wellcome Trust.
    BUDGET RESPONSIBILITY:
    Influences the management of resources in order to plan, estimate and carry out Project Management work on time, within budget and implement quality targets in accordance with appropriate standards.
    JOB DIMENSIONS:
    To act as overall advocate for project management in the Programme. This includes proactively educating and deliver to team members the value gained through the use of consistent project management processes.
    Initiate and influence the development of project management standards and ensure projects are executed on time, within budget and are of desirable quality.
    Direct and manage project development from beginning to end, including management of multiple, concurrent projects at various stages of project lifecycle.
    Provide custodianship of the IT Projects Portfolio. Should work with cross functional teams including external consultants and service providers in ensuring IT projects are run in a controlled environment using established project management methodologies and operating procedures.
    To ensure all IT Projects are managed within laid down objectives and targets using Project Management frameworks.
    Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
    Set and continually manage project expectations with team members and other stakeholders
    Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas
    Proactively manage changes in project scope, identify potential crises, and devise contingency plans
    Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
    Provide Project Management Office control and support functions to the IT Projects portfolio. This will involve producing templates, tools and guidelines on specific project assignments.
    To provide training (internal or external) to build core project management competencies and a common set of experiences.
    Takes part in reviews of own work and leads reviews of colleagues work on project deliverables.
    QUALIFICATIONS:
    Degree holder, preferably in Business Information Technology or related field
    At least 8 years’ overall work experience working in a robust IT environment and 3 years of Project Management experience
    Good Knowledge of Project Management framework best practices as defined under Prince2 or PMBOK Managing a Project Management Office Ability to implement PMIS and manage projects through the solution
    PMP qualified or PRINCE2 practitioner (Must give evidence of the exam certificate done by an authorised testing body, i.e. Pearson VUE, Prometric, etc.). A Masters Degree will be an added advantage
    Experience in managing enterprise projects across the IT ecosystem i.e. Projects in IT Infrastructure and application development
    COMPETENCE:
    Excellent Communicator, written and verbal with a friendly and professional approach
    Clarity of thought
    Good understanding of Project Management Framework
    Troubleshooting capacity of the PMIS environment
    Understanding of an IT Strategy and implications for projects
    Understanding of technical architectural issues
    Clear goal orientation and strong work ethics
    Ability to work independently and collaboratively in a team environment
    Ability to interact with users in simple non-technical language
    Ability to multi-task in dealing with several different problems at a time.
    Ability to work under high pressure, meet deadlines, monitor and follow-up on pending matters
    DESIRABLE
    Working experience with MS Project client and Project server Documentary
    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Law Lead Public Service Lead User Success Manager Chief Technical Officer

    Law Lead Public Service Lead User Success Manager Chief Technical Officer

    That’s where you come in.
    You will join, manage, and grow our engagement with the legal technology industry, building targeted partnership strategies, designing product features, and growing our commercial footprint.
    The Legal Lead plays a pivotal role in orchestrating Frontline’s marketing, sales, communications, and operational growth with legal service providers. You will design, implement, and sell FrontlineSMS platform with your consulting services to the legal technology industry.
    THE THINGS YOU’LL DO – ENGAGEMENT
    We want you to design an engagement strategy for the legal services industry. Help us build on our track record and reach the service providers, firms, and individuals that lead the field.
    Build a go-to-market strategy for the Frontline platform and services in the legal technology industry
    Conduct market analysis, identify partnerships and growth opportunities
    Build key platform, channel, and client partnerships, extending our value proposition and building profile
    Provide in-depth subject matter expertise to clients, which will include messaging use, automation, service design, data visualization, and engagement ladders in legal services
    Develop a content calendar comprising of blog posts, white papers, and presentations
    Work with the CEO, CTO & COO to coordinate Frontline content, product roadmap, and team support
    THE THINGS YOU’LL DO – SALES
    Grow our legal services technology platform, marketing + sales operations
    Identify strategic clients, set sales targets, and make commission when you hit them
    Build and manage a portfolio of legal technology consulting clients
    Contribute case studies, success indicators, and marketing materials to the wider outreach team.
    Coordinate with user support, account management, and roadmap planning to identify emerging opportunities and features
    THE THINGS WE’LL LIKE ABOUT YOU
    There will of course be many things, some of which will include:
    In-depth understanding of the legal services technology industry
    3-5 years of marketing and sales (ideally management) experience
    Experience with messaging, Saas, and/or automation in legal practice
    Understanding of software as a service as a business – including growth strategies, success metrics, and sales strategies
    Experience using digital marketing tools, task managers, and sales CRMs
    Experience (and happiness!) working remotely
    Engaging writer, with experience producing public-facing materials
    Passion for engaging people and driving adoption of inclusive technologies
    Confident public speaker – able to speak authoritatively and entertainingly about technology
    Willing to travel and work with diverse populations
    If this sounds like you, we’d love to talk to you! Email us.
    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Quality Assurance Supervisor Quality Manager

    Quality Assurance Supervisor Quality Manager

    Job Description
    Daily supervision, coaching, mentoring, motivation and coordination of a team of Quality Analysts to ensure reporting requirements and performance metrics are met
    Provide qualitative and quantitative feedback on compliance and transactional accuracy to team leaders, members of management and department representatives
    Lead and support QA related performance management initiatives
    Develop internal control systems to determine if Quality Analysts/QA processes/QA systems are producing useful, accurate and reliable data in accordance with QA policies and procedures and proactively assessing and addressing any potential risks with QA leadership
    Lead or support trainings for new and existing agents to ensure that they are able to meet and exceed the defined SLAs.
    Perform critical business analysis of issues identified by QAs, including identifying root cause(s) and identifying value-add opportunities for improvement in a timely manner
    Assess new and ongoing projects work plans and workflows, and audit approaches with recommendations to optimize quality and production
    Analyze QA reports to identify trends and make relevant recommendations to Training, Operations and any other applicable business units.
    Maintain a thorough understanding of assigned accounts product knowledge, processes and policy requirements and ensure that any changes are updated in relevant logs and are effectively communicated to the relevant parties.
    Develop and maintain effective working relationships with clients and/or accounts projects managers.
    Lead and support additional special projects and initiatives of the QA team as necessary to achieve departmental objectives; includes the monitoring, evaluation and scoring of new and existing projects.
    Managing Client complaints/escalations with the aim of de-escalating the situation and maintaining a positive relationship with the client
    Qualifications
    Education: Degree in business or any other relevant field/ equivalent experience
    Minimum of 3 years of BPO experience required
    Minimum of 1 year of experience in Quality Assurance in a BPO center
    Minimum of 1 year of supervisory or lead experience to include managing performance, reporting, providing timely coaching and feedback, and motivating employees.
    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :