Jobs Kenya

Company Type: Sector in N / A

  • Human Resource & Administration Officer

    Reports to: Finance and Administration Manager (FAM)

    Purpose of the Role:

    Under guidance of the FCDO Chief Executive Officer, the Human Resource and Administration Officer (HRAO) will support the Human resource (HR) and administrative duties neededto successfully promote children focused, integrated community development programs.

    Duties and Responsibilities:

    Ensure that all HR transactions and recruitment processes comply with country laws, donor requirements, FCDO Policies and Procedures.
    Ensure that Human Resource policies and procedures are adhered to
    Prepare and coordinate induction programs for newly recruited employees in order ensure that all staff are properly inducted into the jobs on appointment
    Participate in staff disciplinary process
    Administration of staff benefits such as the staff medical scheme, pension scheme and WIBA are up to date
    Maintain proper HR paper and electronic filing systems which allow for easy retrieval,
    Maintain an effective record management system for employees to ensure confidentiality of official records. 
    Monitor and report on annual leave, sickness
    Monitor, process and take charge of the implementation of changes in terms of service and advice the Finance Department, departmental managers and staff where necessary.
    Ensure all employees are registered with NSSF, NHIF, and that proper records are maintained, and reports are generated and submitted in compliance with statutory regulations.
    Receive incoming correspondences – letters, memos and direct to the respective department/person and follow up to provide feedback on all enquiries
    Act as liaison between departments to facilitate effective communication at all levels
    Co-ordinate staff training activities and liaise with participants and providers to ensure identified training programs run as scheduled and adequate training materials are available.
    Take minutes and keep records of all staff meetings and other meetings of the organization
    Ensure office cleanliness and office compound tidiness is maintained,
    Maintain records of office running supplies and place orders, when necessary,
    Prepare HR reports as required from time to time,

    Qualification and Competencies:

    At least be a holder of a bachelor’s degree in human resource management, business management (HR Option)
    Possession of professional Human Resource Diploma and being a member of Human Resources professional body (CHRP) in good standing will be an added advantage.
    Knowledge of Kenya Labour Laws, HR and Recruitment processes
    At least three (3) years’ experience in administration in an INGO/NGO setting desired
    Good Computer Skills in MS Word, Excel, PowerPoint and MS Outlook
    Comply with the requirements of FCDO’s Child Safeguarding Policy, organizational

    Policies and donor requirements.

    Commitment to and understanding of FCDO’s Vision, Mission and Core values.

    Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work

    Essential Success Factors: 

    Ability to work without constant supervision, part of a diverse team, good representation, problem-solving skills, attention to details and analytical skills are essential for the role. 

    Child Safeguarding Policy:

    All FCDO Staff commit to remain alert and responsive to any child safeguarding risks, acquire relevant knowledge and skills which will enable them to promote strong safeguarding practices, understand the child safeguarding policy and procedures and conduct them in a consistent manner with FCDO’s Child Safeguarding Policy and donor policies.

    Safeguarding

    Practices the values of Mercy Corps and FCDO including respecting the dignity and well-being of participants and fellow team members
    Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options

    Qualified candidates may submit their application letters, copy of Identity card, phone number, curriculum vitae together with their academic documents and testimonials listing three (3) referees with their email and phone contacts Not later than Wednesday 11th December at 5:00 PM and addressed to:
    THE CHIEF EXECUTIVE OFFICER,
    Frontiers Children Development Organization (FCDO),
    P. O. Box 374-30500 – LODWAR,
    By: Email to Info@frontiers-children.org with the subject line Application for Human Resource and Administration officer.
    No hard copies of the applications will be considered.
    Female candidates are encouraged to apply.

    Apply via :

    Info@frontiers-children.org

  • Geological and Mineral Technician Issuing Officer Excavator Operator-Jack Hammer Graduate Trainee

    DUTIES AND RESPONSIBILITIES:

    Conducting geological surveys for Raw Materials and sampling while ensuring the Raw Materials meet the required standards.
    Testing the quality of the Raw Materials and preparing reports after testing.
    Maintaining present mineral suppliers working relationship, encouraging them to provide more new samples.
    Searching for new mining sites for Raw Materials.
    Guiding mining operators or mineral suppliers for any quality standard.
    Any other duties assigned by management.

    EDUCATION AND OTHER QUALIFICATIONS:

    Degree in Geology, Mining or relevant to the position with knowledge in exploration geology or mining geology.
    More than 2 years of work experience in a similar role.

    KEY COMPETENCIES AND SKILLS:

    Good communication and decision-making skills. 
    Good in written English and Fluent oral English. 
    Good analytical skills.
    High level of integrity.
    Team player.
    Flexible work hours (Monday-Saturday).
    Self-motivated and can work under minimum supervision.

    go to method of application »

    If you meet the above qualification, send your application letter quoting your salary expectation and your curriculum vitae to hrkisumu@twyfordtile.com before 11th December 2024 with the subject line “. Only shortlisted candidates will be contacted for the interviews.

    Apply via :

    hrkisumu@twyfordtile.com

  • Contact Center Officer, Head Office, Nairobi

    Job Summary:-

    To provide a link between customers and the bank while providing a while wow experience.

    Key Responsibilities: –

    Answer calls and respond to emails. This also entails routing calls to the appropriate team members to ensure speedy resolution of issues.
    Manage and resolve or escalate customer complaints
    Document all call information according to standard operating procedures
    Complete call logs & Produce Call reports
    Track, analyze and report on team on-time, call patterns, backlog and volume.
    Monitor the CRM system and CTI system for possible down-time
    Analyze, investigate and follow up on customer complaints/issues to full closure
    Prepare complaints analysis reports, root cause analysis reports and daily outstanding issues reports and analyze system statistics per agent and team and instill remedial action
    Manage sales leads from Contact Center and share them with the business  department for conversion
    To drive the customer satisfaction agenda in the bank through branch visits and scheduled Customer Service Trainings.
    Promote a customer centric culture in the bank.
    Ensuring that the banks Customer Service procedures are communicated to all staff and implemented
    Tracking of the complaint resolution system, following up to ensure complaints are adequately resolved within agreed turnaround times.
    Measuring and monitoring customer service standards via customer feedback surveys, branch visits and audits, mystery shopping among other methods;
    Providing support to business in addressing and closing identified gaps and ensuring the same are adequately followed through and resolved.
    Championing service campaigns with the support of customer experience partners to enhance customer loyalty and embed service culture across the business.
    Sharing best practices, nuggets and other relevant material with the business to drive the right service behavior.
    Ensure Branches comply with the Customer Onboarding Process and prepare the Customer On-boarding dashboards for the branches.
    Handle and respond to customer queries on WhatsApp
    Monthly compilation of branches complaints and submission to the relevant department for onward transmission to the regulator
    Bank wide internal mystery shopping
    Ensure that all team members in the bank are trained and conversant with the PBK Customer Service Standards
    Drive the Customer Satisfaction Agenda in the bank to achieve a Customer Satisfaction Index of 75%
    Branch visits to drive the Customer satisfaction Agenda
    Assist in the bank’s marketing activities
    Support the social media & marketing officer to ensure queries raised on our social media platforms are handled efficiently and effectively.
    Support the branches in the bank’s marketing initiatives.

    Requirements 

     Qualifications

    Hold a Bachelor’s Degree in Business Administration, Marketing, Public Relations or related field.
    Professional banking qualifications a plus. Call Center with proven result oriented track record.
    Have strong customer service orientation/experience.
    Experience in banking a plus but not mandatory.

    Competencies & Attributes

    Personality: A go-getter, enthusiastic, results oriented with excellent communication and social skills. A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
    Sound knowledge of the Bank’s products and services; CBK Prudential Guidelines.

    Job skills:

    Customer Focus
    Customer Service oriented
    Keen on process Improvement
    Problem Solving skills are key
    People Skills
    Teamwork
    Team player
    Verbal and written communication skills
    Listening skills
    Computer skills and familiar with call center technology.
    Honest and with high integrity.

    Remuneration

    A package commensurate to the posts shall be discussed and agreed with the successful candidates.

    If you are up to the challenge, possess the necessary qualification and experience, please send you CV only quoting the job title on the email subject to recruitment@premierbank.ke by 20th December 2024. Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@premierbank.ke

  • Contact Center Officer, Head Office, Nairobi

    Job Summary:-

    To provide a link between customers and the bank while providing a while wow experience.

    Key Responsibilities: –

    Answer calls and respond to emails. This also entails routing calls to the appropriate team members to ensure speedy resolution of issues.
    Manage and resolve or escalate customer complaints
    Document all call information according to standard operating procedures
    Complete call logs & Produce Call reports
    Track, analyze and report on team on-time, call patterns, backlog and volume.
    Monitor the CRM system and CTI system for possible down-time
    Analyze, investigate and follow up on customer complaints/issues to full closure
    Prepare complaints analysis reports, root cause analysis reports and daily outstanding issues reports and analyze system statistics per agent and team and instill remedial action
    Manage sales leads from Contact Center and share them with the business  department for conversion
    To drive the customer satisfaction agenda in the bank through branch visits and scheduled Customer Service Trainings.
    Promote a customer centric culture in the bank.
    Ensuring that the banks Customer Service procedures are communicated to all staff and implemented
    Tracking of the complaint resolution system, following up to ensure complaints are adequately resolved within agreed turnaround times.
    Measuring and monitoring customer service standards via customer feedback surveys, branch visits and audits, mystery shopping among other methods;
    Providing support to business in addressing and closing identified gaps and ensuring the same are adequately followed through and resolved.
    Championing service campaigns with the support of customer experience partners to enhance customer loyalty and embed service culture across the business.
    Sharing best practices, nuggets and other relevant material with the business to drive the right service behavior.
    Ensure Branches comply with the Customer Onboarding Process and prepare the Customer On-boarding dashboards for the branches.
    Handle and respond to customer queries on WhatsApp
    Monthly compilation of branches complaints and submission to the relevant department for onward transmission to the regulator
    Bank wide internal mystery shopping
    Ensure that all team members in the bank are trained and conversant with the PBK Customer Service Standards
    Drive the Customer Satisfaction Agenda in the bank to achieve a Customer Satisfaction Index of 75%
    Branch visits to drive the Customer satisfaction Agenda
    Assist in the bank’s marketing activities
    Support the social media & marketing officer to ensure queries raised on our social media platforms are handled efficiently and effectively.
    Support the branches in the bank’s marketing initiatives.

    Requirements 

     Qualifications

    Hold a Bachelor’s Degree in Business Administration, Marketing, Public Relations or related field.
    Professional banking qualifications a plus. Call Center with proven result oriented track record.
    Have strong customer service orientation/experience.
    Experience in banking a plus but not mandatory.

    Competencies & Attributes

    Personality: A go-getter, enthusiastic, results oriented with excellent communication and social skills. A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
    Sound knowledge of the Bank’s products and services; CBK Prudential Guidelines.

    Job skills:

    Customer Focus
    Customer Service oriented
    Keen on process Improvement
    Problem Solving skills are key
    People Skills
    Teamwork
    Team player
    Verbal and written communication skills
    Listening skills
    Computer skills and familiar with call center technology.
    Honest and with high integrity.

    Remuneration

    A package commensurate to the posts shall be discussed and agreed with the successful candidates.

    If you are up to the challenge, possess the necessary qualification and experience, please send you CV only quoting the job title on the email subject to recruitment@premierbank.ke by 20th December 2024. Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@premierbank.ke

  • Contact Center Officer, Head Office, Nairobi

    Job Summary:-

    To provide a link between customers and the bank while providing a while wow experience.

    Key Responsibilities: –

    Answer calls and respond to emails. This also entails routing calls to the appropriate team members to ensure speedy resolution of issues.
    Manage and resolve or escalate customer complaints
    Document all call information according to standard operating procedures
    Complete call logs & Produce Call reports
    Track, analyze and report on team on-time, call patterns, backlog and volume.
    Monitor the CRM system and CTI system for possible down-time
    Analyze, investigate and follow up on customer complaints/issues to full closure
    Prepare complaints analysis reports, root cause analysis reports and daily outstanding issues reports and analyze system statistics per agent and team and instill remedial action
    Manage sales leads from Contact Center and share them with the business  department for conversion
    To drive the customer satisfaction agenda in the bank through branch visits and scheduled Customer Service Trainings.
    Promote a customer centric culture in the bank.
    Ensuring that the banks Customer Service procedures are communicated to all staff and implemented
    Tracking of the complaint resolution system, following up to ensure complaints are adequately resolved within agreed turnaround times.
    Measuring and monitoring customer service standards via customer feedback surveys, branch visits and audits, mystery shopping among other methods;
    Providing support to business in addressing and closing identified gaps and ensuring the same are adequately followed through and resolved.
    Championing service campaigns with the support of customer experience partners to enhance customer loyalty and embed service culture across the business.
    Sharing best practices, nuggets and other relevant material with the business to drive the right service behavior.
    Ensure Branches comply with the Customer Onboarding Process and prepare the Customer On-boarding dashboards for the branches.
    Handle and respond to customer queries on WhatsApp
    Monthly compilation of branches complaints and submission to the relevant department for onward transmission to the regulator
    Bank wide internal mystery shopping
    Ensure that all team members in the bank are trained and conversant with the PBK Customer Service Standards
    Drive the Customer Satisfaction Agenda in the bank to achieve a Customer Satisfaction Index of 75%
    Branch visits to drive the Customer satisfaction Agenda
    Assist in the bank’s marketing activities
    Support the social media & marketing officer to ensure queries raised on our social media platforms are handled efficiently and effectively.
    Support the branches in the bank’s marketing initiatives.

    Requirements 

     Qualifications

    Hold a Bachelor’s Degree in Business Administration, Marketing, Public Relations or related field.
    Professional banking qualifications a plus. Call Center with proven result oriented track record.
    Have strong customer service orientation/experience.
    Experience in banking a plus but not mandatory.

    Competencies & Attributes

    Personality: A go-getter, enthusiastic, results oriented with excellent communication and social skills. A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
    Sound knowledge of the Bank’s products and services; CBK Prudential Guidelines.

    Job skills:

    Customer Focus
    Customer Service oriented
    Keen on process Improvement
    Problem Solving skills are key
    People Skills
    Teamwork
    Team player
    Verbal and written communication skills
    Listening skills
    Computer skills and familiar with call center technology.
    Honest and with high integrity.

    Remuneration

    A package commensurate to the posts shall be discussed and agreed with the successful candidates.

    If you are up to the challenge, possess the necessary qualification and experience, please send you CV only quoting the job title on the email subject to recruitment@premierbank.ke by 20th December 2024. Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@premierbank.ke

  • Head of Sales

    Our client a leading Fast Moving Consumer Goods Company is looking for a dynamic and results-driven Head of Sales to lead the sales team and spearhead strategies to distribute our high-quality FMCG products across diverse markets. This is a unique opportunity to make a significant impact in a fast-paced, high-growth environment.

    Are you a strategic leader with a passion for driving sales and growing market share?

    We’re looking for a dynamic and results-driven Head of Sales to lead our sales team and spearhead strategies to distribute our high-quality FMCG products across diverse markets. This is a unique opportunity to make a significant impact in a fast-paced, high-growth environment.

    Key Responsibilities:

    Build, maanage and motivate a high-performing sales team to exceed targets and deliver exceptional results.
    Create and execute innovative winning sales strategies to expand product distribution, penetrate new markets, and grow revenue.
    Identify emerging market trends, customer needs, and competitive opportunities to ensure a competitive edge.
    Foster and maintain relationships with key distributors, retailers, and other stakeholders.
    Streamline sales processes, establish KPIs, and ensure efficient product distribution channels.
    Work closely with marketing, supply chain, and product development teams to align on business objectives.

    What We’re Looking For:

    A proven track record of success in sales leadership, preferably in the FMCG industry in or in a major distributor of FMCG products.
    Strong understanding of sales and distribution strategies in competitive markets.
    Excellent leadership, communication, and interpersonal skills.
    Analytical mindset with the ability to interpret data and make data-driven decisions.
    Bachelor’s degree in Business, Marketing, or a related field (

    What We Offer:

    A chance to lead a passionate team in a growing and innovative company.
    Competitive salary and performance-based incentives.
    Opportunities for personal and professional growth.
    A collaborative and supportive work environment.

    Ready to take on the challenge?

    Join us in shaping the future of FMCG sales! Submit your CV and a cover letter detailing your experience and achievements.

    Interested and qualified candidates should forward their CV to: hr@mybest.co.ke using the position as subject of email.

    Apply via :

    hr@mybest.co.ke

  • Business Development Executives

    We are looking for a dynamic Business Development Executives to join our commercial team and drive sales growth in the renewable energy sector.

    QUALIFICATIONS

    A minimum of 5 years of proven experience in selling solar products.
    Demonstrated track record of achieving and exceeding solar sales targets.
    Strong knowledge of the solar energy industry and products.
    Excellent communication, negotiation, and interpersonal skills.
    Self-motivated with the ability to work independently and as part of a team. Proficiency in MS Office and CRM software.

    If you meet the qualifications and are passionate about renewable energy. send your CV and cover letter to hr@cyteksolar.com by 13th December 2024 (Close of Business).
     

    Apply via :

    hr@cyteksolar.com

  • Investment Management Intern

    About the job

    We are currently looking for an Intern to join our Investment Management team, based in Nairobi or Kampala, to support the implementation of our renewable energy projects. We are searching for an enthusiastic professional who can work independently, has a good command of office tools, strong organizational skills, and is quick to react to any challenges that arise.

    Your mission

    Support in due diligence processes including review of documentation provided by customers and implementation partners (analysis of financial statements, shareholding structure etc.).
    Support the financial analysis of renewable energy investment opportunities.
    Support the preparation of investment memos and investment committees.
    Research of legal, tax and accounting regulations in the context of energy-as-a-service.
    Market research of the renewable energy sector in emerging countries.
    Preparation of materials for meetings & presentations with potential investors and clients.
    General support for the investment management team.

    Your profile

    Completed bachelor’s or master’s degree in economics, finance or similar.
    Advanced Word, Excel and Power Point skills.
    Previous knowledge of financial modelling and project finance.
    Proactive style, with ability to solve problems independently.
    Excellent working knowledge of English (French as a plus).
    Eager to learn and team player.

    Why us?

    Opportunity for professional growth with direct involvement in projects.
    Multi-cultural working environment with international exposure.
    Attractive compensation and flexible working hours.

    Apply via :

    io.com