Jobs Kenya

Company Type: Sector in N / A

  • Customer Success Internship

    Customer Success Internship

    About the Role
    As an intern at Elloe you’ll be handed responsibility, freedom, and the opportunity to influence processes and strategy from Day 1.
    As a Customer Success Intern at Elloe, you’ll be an important part of the post-sales process, helping our customers to onboard smoothly and successfully to our software to maximize the potential for scaling-up projects. You’ll work closely with our CSM and wider commercial team.
    If you want hands-on experience into how a SaaS sales organization functions and scales within both B2G and B2B markets, this is the position for you. You’ll gain invaluable skills that will complement anyone looking to build a strong commercial profile.
    Responsibilities

    Maintain and adapt processes to ensure that new customers are onboarded successfully, receive value quickly and get a great first experience with Elloe
    Act as a trusted advisor for our customers, making sure all enquiries are researched and responded to in a professional and friendly manner
    Serve as the customer’s voice and provide continuous feedback to your colleagues in product development and sales in order to respond to current and emerging needs
    Identify areas and implement strategies that will help customers receive the knowledge and support they require rapidly and proactively
    Constantly iterate on processes and contribute to our growth by creating new content, playbooks, and processes
    Develop processes and relationships that increase the retention and loyalty of our customers to ultimately increase renewal rates
    Monitor health scores, satisfaction levels, and customer engagement
    Maintain and update data in customer success management software

    Apply via :

    elloe.freshteam.com

  • Collections Officer

    Collections Officer

    About the Role
    Reporting to the Credit Manager the ideal candidate is responsible for identifying, evaluating and monitoring the non-performing loan accounts and implementing a recovery strategy and executable action plan to achieve timely and maximum recovery at a minimal cost and appropriate turnaround time. 
    The role holder will be responsible for managing a portfolio of delinquent facilities across the applicable credit and exposure dimensions that Frictionless Enterprises Limited operates [Company, Company Employee & Individual] and within policy guidelines.
    The incumbent should understand the context of stakeholder [Company & employee] and individual’s problems, identify and resolve problems with unpaid facilities, credit services and or loans.

    Key Responsibilities:

    Submission of all credit reports, including recoveries of all credit facilities including Access to Earned Wage, Salary Advance, Loans and Premium Financing, and facility classification movements.
    Setting strategies in place that reduce and or facilitate the minimization of late and payment default 
    Developing contact plans [pre and post payment dates using appropriate tone and technique] for customers either by electronic communication, calling, or visiting them with an aim of negotiating a settlement of the arrears.
    Recording and tracking new commitment to repay the debt (PTPs), determining if the debt can be collected, and accordingly recommending/initiating the recovery process.
    Proactively following up on defaulted loans and undertaking field visits where necessary for recovery.
    Identifying and escalating deceased or disabled clients to the Credit Manager for review or collection termination.
    Achieving the monthly collection targets as assigned by the Credit Manager.
    Maintaining loan ageing analysis schedule, and following up with defaulted clients and organizations on recoverability of the outstanding loan balances.
    Preparing weekly and monthly reports on performance of portfolio at risk.
    Initiating demand and reminder letters to all defaulting employee and documenting the action plans.
    Preparing approval requests to the management for negotiated settlements and follow up until account is fully settled and the balance paid off.
    Liaising with the business development team, account managers, and customer success teams to ensure that arrears are below the agreed threshold.
    Addressing queries from clients in respect to ongoing debt recovery matters being handled by external Advocates on behalf of the Power.
    Preparing defaulters list for onward forwarding to CRB and external debt collectors.

    Qualifications/Experience:

    Holders of a business-related degree from a recognized university or an equivalent.
    At least 2-4 years’ work experience in debt collection in banking, microfinance or a financial service related organization.
    Demonstrate a clear understanding of the recovery process with a sound understanding of the credit life cycle and debt recovery techniques.
    Should have sound knowledge of credit risk management.
    Excellent negotiation and communication skills.
    Experience in working with targets and strict deadlines.
    Good planning, analytical and monitoring skills.
    Proficiency in computer applications such as spreadsheets.
    Exhibit excellent customer service standards at all times while handling clients.

    Apply via :

    powerfinancialwellness.bamboohr.com

  • Tyre Man Three- Wheeler Technician Auto Technicians Tata Specialist Auto Electrician Bridger Technician Fleet Supervisor

    Tyre Man Three- Wheeler Technician Auto Technicians Tata Specialist Auto Electrician Bridger Technician Fleet Supervisor

    Qualification:

    Certifcate in Automative Engineering

    go to method of application »

    Apply via :

    recruitment@protoenergy.com

  • Real Time Analyst (RTA) Content Moderator – Somali Speaking Content Moderator – Somali Speaking Content Moderator – Somali Speaking Content Moderator – Oromo Speaking

    Real Time Analyst (RTA) Content Moderator – Somali Speaking Content Moderator – Somali Speaking Content Moderator – Somali Speaking Content Moderator – Oromo Speaking

    Description
    Responsibilities

    Manage the call volume, daily attendance and program break schedules
    Assist with creation if metrics and targets for services
    Work closely with the operations team to analyze and help improve their delivery processes
    Generate ideas for process and service improvement planning
    Produce daily, biweekly and monthly internal reports
    Use trends and reports to forecast requirements
    Assist with projects and other duties as requested or assigned

    Requirements 

    Degree in Statistics or any related field
    Demonstrate sound work ethic
    Must have advanced level Microsoft Excel skills – Including advanced formulas, also Word and Excel
    Proficiency in R, Python, SPSS, STATA, C++ Proficiency in data visualization tools
    Ability to create reports in Excel and forecast results
    Attention to detail and high level of accuracy
    Ability to multi-task, focus and complete reports for extended periods of time
    Previous call centre experience in similar post is desirable
    Previous Work Force Management experience is considered an asset
    Ability to take initiative
    Flexible team player with a positive attitude
    Must have good time management with the ability to work with minimal supervision and under tight timelines
    Capable of managing multiple, simultaneous projects
    Must be friendly and professional with a positive attitude
    Organized with the able to quickly and effectively adapt to change
    Excellent attendance record and ability to communicate professionally – oral and written
    Problem solving skills: Creative and Innovative – ability to introduce creative ideas into own work and use personal freedom to develop and implement creative ideas and suggestions and take a creative approach to problems.

    We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

    go to method of application »

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

    Apply via :

  • Senior Mobile Developer – iOS Assistant Tech Support

    Senior Mobile Developer – iOS Assistant Tech Support

    What are we looking for?
    We are looking for a motivated and talented iOS developer to join our team. You will be working as part of the Quality Assurance and Business Support team to deliver a consistent and flexible User experience to the platform users.
    Job Responsibilities 

    Participate in complete SDLC (Development, testing and deployment) of the Mobile Solutions that include but are not limited to: 

    iOS App
    Android App
    Any other mobile solution that may come up

    Brainstorm new features with the senior team and the management team
    Work independently as well as in a team towards a common goal as defined by the company
    Participate in discussions with the Architect – Front End Solution, Product Lead – DevOps, and the Power Head of Platforms and any other stakeholders. 
    Brainstorm new features, business requirements, and mobile app enhancements with the senior team and management team 
    Conduct code reviews and ensure the quality of the code to deliver performance, reliability, and maintainability
    Participate and contribute towards the implementation and improvement of the DevOps processes

    Qualifications, Skills & other requirements. 

    Any tech related background with a major in Software Development is preferred
    Familiarity in Programming languages and tools:

    React & React Native
    Node.js, TypeScript
    Redux
    GIT
    Firebase

    3+ years of experience building iOS apps on Swift, and/or Objective-C. 
    Sample code base of works done on Version Control, and any published apps on App Store
    Self-Driven, Self-taught and a motivated mindset. 
    Expertise in writing clean code and documentation. 
    Organizational skills, a calm attitude, empathetic and collaborative are a huge plus. 
    Ready to work remotely, as well as report into the office when needed. 

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Human Resources Officer

    Human Resources Officer

    Competencies
    PROFESSIONALISM: Knowledge of human resources policies, practices and procedures and ability to apply them in an organizational setting. Ability to identify issues, formulate opinions, make conclusions and recommendations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
    PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
    CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client
    JUDGEMENT/DECISION- MAKING: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; Gathers relevant information before making a decision; Considers positive and negative impacts of decisions prior to making them; Takes decisions with an eye to the impact on others and on the Organization; Proposes a course of action or makes a recommendation based on all available information; Checks assumptions against facts; Determines that the actions proposed will satisfy the expressed and underlying needs for the decision; Makes tough decisions when necessary.
    Education

    Advanced university degree (Master’s degree or equivalent) in human resources management, business or public administration, social sciences, education, or related area is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

    Job – Specific Qualification
    The candidate selected for this position will perform significant functions in the management of human resources, s/he is required to provide certificates of successful completion of below listed courses available in Inspira before reporting for duties.

     Human Resources Management- (www.inspira.un.org)
     Umoja Administration of Personnel Contracts (LMS- 1745)
     Handling Disputes and Complaints (LMS- 1819)
     Introduction to Workforce Planning in UN Field Missions (LMS-2233)
     Introduction to Recruitment in UN Field Missions (LMS-2163)
     Delegation of HRM Authority to UN Field Missions (LMS-2187)
     Fundamentals of Field HR Certification (LMS-2226

    Work Experience

    A minimum of five years of progressively responsible experience in human resources management, administration or related area is required
    Practical experience with the planning and delivery of human resources services is required.
    Experience in a Mission Support setting is desirable.
    Experience working with international or multi-national organizations is desirable.

    Languages
    English and French are the working languages of the United Nations Secretariat. For this position, fluency in English is required and knowledge of French is desirable.

    Apply via :

    careers.un.org

  • Chef (Head of Kitchen) Operations Manager Product Analyst (Foodie)

    Chef (Head of Kitchen) Operations Manager Product Analyst (Foodie)

    QUALIFICATIONS & SKILLS

    Worked as chef in quality environment (restaurant, lodge, home chef)
    Diploma in Culinary Arts / Certification in Food and Beverage production or similar qualification
    Bachelor’s Degree in a Hospitality related field would be an added advantage
    HACCP training would be an added advantage
    Great presenting skills, and comfortable approach to the camera
    Ability to work alongside a diverse group of employees and simultaneously work toward many company initiatives at once
    Ambitious, and ready to take on various roles from time to time

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Blog Manager Social Media Manager

    Blog Manager Social Media Manager

    We are seeking a savvy wordsmith to join our blogging team. Candidates must have a knack and love for writing, a comprehensive understanding of the industry, and experience in blogging to achieve business goals. The blogger will be expected to sustain and develop the company’s voice across all blog content.
    Responsibilities:

    Writing various types of articles on a wide range of topics for our blog.
    Providing feedback to other contributors, and editing other writers’ content.
    Optimizing content for search engines and lead generation.
    Contributing to long-form content projects such as ebooks.
    Conducting analytical projects to improve blog strategies/tactics.
    Growing blog subscribers, converting visitors into leads, and expanding our blog’s overall reach.

    Requirements:

    A passion and strong understanding of the industry and our business’ mission.
    Exceptional writing and editing skills, as well as the ability to adopt the style, tone, and voice of our business’ various types of content.
    An analytical mind and interest in using data to optimize/scale blog marketing strategies and tactics.
    Excellent organizational skills to work independently and manage projects with many moving parts.
    2-3 years of marketing and content creation experience.

    go to method of application »

    Interested and qualified candidates should forward their CV to: careers@skyhost.co.ke using the position as subject of email.

    Apply via :

    careers@skyhost.co.ke

  • Programme Support Officer, Environment and Resilience

    Programme Support Officer, Environment and Resilience

    Task description

    Under the direct supervision of the Team Leader, Environment Resilience Unit, the UN Volunteer will undertake the following tasks:
    Provide technical support to UNDP Country Office, National and County Governments in the development, planning and implementation of climate change, environment and resilience initiatives.
    Support the Environment and Resilience Unit (ERU) team through providing programme support to the implementation of the portfolio projects ensuring compliance with the organizations rules and regulations as detailed under POPP.
    Support the unit to ensure alignment of programming with UNSDCF, UNDP Country Pro-gramme Document, Strategic Plan and National priorities including the Ending Drought Emergencies Framework, Nation DRM Strategy, National Climate Change Action Plan and other relevant policies and frameworks.
    Provide support to the Implementing partners for capacity building on environment, resilience, climate change and disaster risk management working in close collaboration with other identified partners as necessary.
    Provide technical support to county governments on issues related to environmental governance, risk reduction and resilience.
    Provide administrative support to the ERU portfolio in through development of relevant briefs, research, organization of events, meetings and workshops etc.
    Support the project managers in coordination of implementation in the in close collaboration with the other responsible parties including NEMA, CoG, NDOC, NDMA and other implementing partners.
    Provide day to day support to implementing partners to ensure smooth implementation of activities including administrative and procurement aspects at UNDP.
    In close collaboration with NDMA at National and County levels ensure that procurement and other administrative issues at the county level are in line with UNDP rules and regulations.
    Support liaison between the ERU and other CO units including GIG, PSMU and Operations units.

    Furthermore, UN Volunteers are required to:

    Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day).
    Be acquainted with and build on traditional and/or local forms of volunteerism in the host country.
    Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities.
    Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.
    Assist with the UNV Buddy Programme for newly arrived UN Volunteers.
    Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible

    Apply via :

    app.unv.org

  • Communication Trainee

    Communication Trainee

    Develop, write and edit marketing and communications materials, including press releases, blog posts and social media content
    Promote communications and marketing materials through appropriate social channels
    Track analytics and create reports detailing successes and failures of communications campaigns
    Ensure that all communications and marketing material aligns with brand standards
    Maintain digital media archives including photos and videos
    Work with communications team members to conceptualize and implement communications strategies and campaigns
    Respond to media inquiries and perform media outreach to achieve brand placement in publications
    Develop escalation protocols for managing communication crises, should they arise

    Apply via :

    www.linkedin.com