Company Type: Sector in N / A

Brand Managers Digital Sales Representatives Customer Experience County Sales Representatives Field Sales Head Field Sales Agents

As a Brand Manager you shall, foremost, be responsible and accountable for revenue generation from your allocated Application, and promoting and maintaining the App’s public image, buy-in and uptake through the implementation of sales and marketing initiatives to meet and exceed allocated revenue targets month-on-month. You shall conduct research into industry trends and public perception and aid in the development of marketing and advertising campaigns to strengthen the Company’s brand identity. You shall also lead and line-manage the Field Sales Team under this docket, have a day-to-day overview of the Company’s MTD performance on actual sales as compared to set sales goals, analyze data, manage team performance and develop training programs for the Field Sales Representatives, continuously guiding and coaching them on ways to improve their sales performance. You shall oversee regional and local sales teams, develop strong relationships and stay in contact with various players in the motor vehicle sector, always have a strategic, tactical and operational overview of the designated App in the Ecosystem and its performance on the dashboard, and ensure that the Company’s market presence and market share is consistently improving. You shall analyze sales statistics that your Team members gather and produce to objectively determine the sales potential of your designated App, and monitor and share customer preferences with the rest of the team.
You shall also be responsible for recruiting, training, leading and managing the Field Sales Team for the respective App and drive their performance to achieve their sales targets towards consistently increasing net profits for the organization. You shall use your in-depth knowledge in Sales & Marketing and in-depth understanding of the motor vehicle sector to develop a strong sales and marketing strategy that is tailored to the Company’s goals and objectives. You shall design and run campaigns using multiple channels including direct selling, product demos, guerilla marketing etc., and also utilize other lead generation, marketing and selling methods to scale up demand for our product. You shall be responsible for all aspects of the demand generation process and building a complete lead generation system that gets results. Your ultimate goal is to deliver on daily, monthly, quarterly and annual revenue targets. You shall be required to get your team to deliver game-changing results, spearheading the move to take the product global within months.
Reporting to the CEO and/or his designate, the main roles of this position include:

Generate consistently increasing net revenue for the company through the allocated App by ensuring that you and your team meet the set daily, weekly, monthly, quarterly and yearly revenue targets
Collaborate in the innovation/development, implementation and management of aggressive sales strategies and the execution of the same across the territories of operation in order to achieve Company goals and objectives. Set, communicate and closely monitor the achievement of sales targets, and develop commission structure proposals
Generate new business for the company and maintain current business relationships with existing clients, ensuring that you develop long-lasting strategic relationships with assorted industry players
Ensure that the user experience is optimized and given top priority and develop efficient and effective feedback mechanisms
Achieve target penetration of selected customer bases across all territories
Recruit field sales representatives for appointment by the Company and train, develop and mold them to elevate their performance to optimal levels
Propose and manage your Field Sales marketing budgets and put forward expenditures for approval
Utilize sales data analytics to inform and improve decision making and performance
Identify the training and coaching needs of your team and organizing relevant training/coaching to close the gaps
Ensure thorough, unassailable product knowledge and sales skills of all your team members, ensuring that they all execute flawless sales pitches, are continually improving these skills and are keeping up to date with product developments and other changes
Lead, supervise and motivate members of the Field Sales team, conduct their performance appraisals as prescribed by HR, setting the pace for them and constantly giving them feedback to better their performance. Provide clear, timely and targeted coaching to eliminate quality issues and improve performance to ensure sales targets are met, targeted MQLs and SQLs are generated, and ROI per resource is realized. Continually assess the sales processes to identify inefficiencies and areas for improvement
Collaborate in designing and executing inbound and outbound sales and marketing strategies and marketing campaigns that you plan across customer segments and territories in line with the company’s business objectives based on performance goals of the Sales team and tied to Product and Sales Goals
Map out regions and assign sales territories, ensuring optimal coverage and resource ratios. Lead growth marketing of the product in different regions/territories/countries in keeping with the company’s expansion plans, maintaining the Company’s brand and market share
Write and cascade marketing campaign briefs that guide your team to flawless execution and achievement of the set goals, including delivery on the targeted MQLs and SQLs
Engage with the Company and its products, keep updated regarding new and innovative ways to present them, proposing and innovating ways to increase uptake in the market in line with changing trends and target client preferences
Prepare and present standard and ad hoc reports on all sales and marketing activities and resources, actual and projected product market performance, useful market intelligence on the product, reports on research findings and performance trends on competitors, and proposed techniques to defeat the competition, opportunities and threats in the market and suggestions for improvement etc. Keep abreast with industry and market trends and best practices
Ensure optimization of the customer experience, efficiently and effectively resolving customer issues and promptly escalating any issues arising in the App
Develop and deliver high-level impactful presentations and data-driven conclusions to senior management and key stakeholders
Any other duties as may be assigned from time to time

Skills and Qualifications for this position include:

Relevant qualifications in Sales/Marketing
Brought in revenues of over KES 5 Million through Field Sales
Thorough understanding of the Motor Vehicle Sector is preferred
Over 5 years of experience as in a similar position
Experience in establishing business goals and strategies
Excellent analytical skills to understand market dynamics, determine appropriate strategies, and identify opportunities for growth and improvement
Excellent communication and leadership qualities
Available to start work immediately
Ability to work under pressure

Key Performance Indicators

Achieve 100% revenue generation through meeting daily, weekly, monthly and yearly Sales targets
Achieve 100% set target for number of qualified leads per day, week, month and year
Achieve 100% client retention rate for each month
Recruit, train, manage, deploy and retain optimal numbers of qualified Field Sales Representatives
Ensure Field Sales Representatives reporting to you achieve 100% of their daily, weekly, monthly, quarterly and yearly Sales targets
Achieve set targets in the ecosystem and ever-increasing numbers

go to method of application »

Interested and qualified candidates should forward their CV to: hr@mcarfix.com using the position as subject of email.

Apply via :

hr@mcarfix.com

October 29, 2024
IT System Intern

Scope of work
The IT Systems intern will be responsible for supporting the Penda Points Loyalty Program, ensuring a smooth working process of any activities directly or indirectly related to the program. This is besides supporting the medical centers by ensuring routine system check and timely resolution of system level issues reported by users and assigned to him/her. You get to be a part of Kenya’s leading outpatient healthcare provider leveraging technology to provide affordable and quality healthcare services digitally
Responsibilities:

Support in managing the Penda Points program: Oversee and maintain the Penda Points program. Track participant progress, handle queries and issues related to the program, and assist with testing, and implementation of iterations on the program.
Data Entry: Review and verify the accuracy of data entered, making corrections as necessary. Follow established data entry procedures and guidelines to ensure consistency and completeness of information. Maintaining the data integrity by ensuring data is entered in a timely and accurate manner. Communicate with other team members to resolve any issues or errors found in the data entry process. Keep track of the data entered and maintain accurate records of the data entered and the source of the data. Adhere to data security and confidentiality policies and procedures.
Data analysis in excel: Analyzing and interpreting data using excel, creating charts, graphs and tables to help decision making and support business processes.
Support Penda’s wide range of software solutions while ensuring the highest possible TAT on any support queries. (level 1 support): Provide customer support for Penda’s software products, including troubleshooting and resolving technical issues in a timely and efficient manner.
Documenting processes and procedures: create and maintain documentations of various processes and procedures, usually in the form of workflows, flowcharts, and checklists. Provide clear and concise instructions for both internal and external system users.
Training of users on new business processes: Assess the training needs of users and determine appropriate training methods, developing and delivering training materials and sessions on new business processes, such as software programs, workflows, and best practices. and working closely with IT and business teams to ensure that training aligns with overall business objectives.
Creation of user guides/manuals: create and update user guides and manuals, on how to use a particular software, process or product, to help users easily understand and effectively use the product or service.
Support a smooth transition of new technologies/services: assist in the planning, coordination, testing, and implementation of new technologies and services. This includes preparing users for the transition between technologies/processes, providing training and support during and after the transition, and monitoring and troubleshooting issues that may arise during the transition process.

Requirements:

Degree or Diploma in IT, Computer Science or related field
Strong problem solving, excel and analytic skills
Experience working with PowerBI and end-users on new feature deployments, including testing and training cycles will be an added advantage.
6 months to a year of experience in user support and at least 4 months’ experience working with any CRM will be an added advantage.
Troubleshooting skills on both hardware and software.
Technical proficiency in database design development, data models, techniques for data mining, and segmentation will be an added advantage.

Apply via :

pendahealth.applytojob.com

October 29, 2024
Program Associate/Program Manager

This is a role for the go-getters and the problem solvers who are not afraid to get out of their comfort zone and roll up their sleeves to deliver results.
In this role, you are in charge of designing and guiding end-to-end delivery of strategic, cross-functional programs and projects to support critical business goals. Whenever needed, you will support executives and department leads in corporate planning and other initiatives.
Your key responsibilities will be:

Leverage data to identify problems and issues across the organization and proactively design/scope/lead execution of strategic programs and projects
Work with diverse stakeholders to drive the design and execution of cross-functional programs and projects, ensuring efficient, high impact delivery
Organize clear project plans detailing objectives, stakeholder roles & responsibilities, execution / delivery timelines, and update methods & cadence
Proactively provide regular updates to stakeholders on program/project execution, impact delivered and roadblocks to address
Quickly and effectively identify roadblocks impeding project success and recommend solutions. Where necessary pro-actively escalate matters to relevant leaders
Identify areas for improvement and provide actionable recommendations to realize gains through the full project lifecycle.
Provide comprehensive project/program documentation (including playbooks) that enable indirect or new stakeholders to quickly absorb project objectives, processes and progress to date.
Navigating the global and local organizations structure to make things move
Promoting a culture of excellence, collaboration and accountability

About you
Required qualifications:

Stellar strategic and critical thinking skills
Data-driven and analytical skills (Advanced level in Excel / Google Sheets /)
Strong written and verbal communication skills (including to C-level executives)
Proven track record of successful management of complex cross-functional projects and programs
Bachelor’s degree in Business Administration or other relevant field

Preferred qualifications:

Prior experience organizing analytics-driven projects or programs
Strong business and financial acumen with an ability to provide cost/benefit analysis and recommendations
Ability to influence organizational change beyond formal hierarchical structures
French proficiency is a plus

Apply via :

wasoko.breezy.hr

October 29, 2024
Principal Consultant | Monitoring, Evaluation & Learning

Roles & Responsibilities (specific task you are expected to undertake):
Project delivery and consultancy services (70%)

Act as Team Leader or other senior team member on MEL focused projects and programmes, managing project teams and project partners and serving as the main company interface with clients and government counterparts on the projects you lead.
Lead the design and delivery of MEL systems, evaluations and learning focused assignments, including methodology development; development of innovative approaches; theory of change and results framework design; development of learning and research agendas; data gathering tool design and testing; collection of quantitative and qualitative data; data synthesis and analysis; and generation of findings and recommendations. Apply innovative approaches and problem-solving skills across all these tasks.
Ensure gender equality and social inclusion is mainstreamed into the design and implementation of MEL at all stages.
Lead and support the preparation, design and facilitation of workshops and learning events with the client and delivery partners e.g. to develop theory of change, facilitate learning and reflection, co-create recommendations, explore and share learning; engage stakeholders in evaluation processes.
Present analysis, findings and research clearly both in writing, visually and orally, through case studies, reports and presentations for the client and other stakeholders, to support uptake and sharing of findings.
Ensure that programmes and programme components under your direction are managed and delivered on time, on budget, to an outstanding level of quality, and in compliance with key company and client policies and procedures, with major risks to project success properly mitigated.
Demonstrate thought leadership, capture, disseminate and share the lessons from your work both with your colleagues and to our clients, partners and the wider global development community.

Business development and knowledge management (20%)

Build, cultivate and manage relationships with a diverse range of clients across Kenya, develop our offer and demonstrate the value of our services in meeting their needs and addressing the challenges and opportunities facing the region. This may include representing Triple Line at relevant sector events and conferences.
Develop and manage a pipeline of new business opportunities for East Africa and our global business, in liaison with colleagues in UK and Ethiopia, leading on the development and submission of high quality proposals and expressions of interest and managing bid teams across the company.
Develop and cultivate a network of partner organisations and technical experts within the region who can be called upon to support the delivery and execution of our projects and programmes.
Develop, document and communicate internal tools/methodologies used in the execution of assignments, contribute to thought leadership articles, case studies and other material for external publication.

Line management and staff development (10%)

Line manage a growing team, develop and support existing team members in their professional development and identify and recruit new talent into your team as you build the business.

Work experience (Technical)

10+ years post-qualification experience in MEL.
Established consultancy skills, and experience of successfully leading the technical delivery of MEL programmes or programme components (including development of approach and methodology) for international development clients and organisations.
Strong experience with monitoring and evaluating project/programme results at the outcome and impact levels, using a range of quantitative and qualitative methods (e.g. theory-based, outcome harvesting, Most Significant Change method, contribution analysis etc.) and mainstreaming gender equality and social inclusion.
Experience designing and implementing MEL frameworks and methodologies for measuring system change.
Thematic expertise in at least 2 of the following areas: agriculture, MSME development, market systems development, value chain analysis, financial inclusion, digital economy, education and/or gender equality and social inclusion (desirable: expertise in market system development approaches).

Work experience (Programme Management)

Experience in the technical and operational management of international development programmes.
Experience managing and overseeing the work of medium to large sized projects.
Ability to manage projects or project components on time, within budget and to client satisfaction.

Work experience (Business Development)

Excellent writing and presentation skills, with the ability to communicate findings and recommendations clearly, in plain English, to a range of audiences.
A team player who is a highly experienced in what they do, always looking to learn new things, flexible , able to adapt to changing priorities, and able to work under pressure.
Outstanding problem-solving skills, comfortability with innovating and trying out new approaches and methods.
Desirable: proven experience of leveraging these relationship for repeat/new work.

Skills & Competencies

Excellent writing and presentation skills, with the ability to communicate findings and recommendations and able to adapt to changing priorities, and able to work under pressure.

Interested candidates should submit an up-to-date CV of 2–4 pages and a cover letter to 3L@tripleline.com referencing the title of the position in the subject line.A cover letter (max 2 pages) should include an explanation of how your experience and qualifications meet the criteria for this position, provide information about availability, salary expectations, and any additional points related to your application you would like us to consider.Applications reviewed on a rolling basis.

Apply via :

3L@tripleline.com

October 29, 2024
Registrar, Magistrates Courts Registrar, High Court

Requirements
For appointment to the position of Registrar of the High Court, the applicant must possess the following minimum qualifications:

Hold a law degree from a recognized university;
Be an advocate of the High Court of Kenya;
Has, since admission to the Roll of Advocates attained at least ten years’ experience as a legal practitioner;
Hold a post graduate Diploma in Law;
Attended a Senior Management Course; and
Meets the requirements of Chapter Six (6) of the Constitution;

Core Competencies:

Strategic Leadership & Good Interpersonal Skills;
Excellent Communication skills Verbal and Written;
Analytical & Negotiation Skills;
Organizational and planning skills;
Confidentiality, High Integrity, attention to details and accuracy;
Rational DecisionMaking Skills;
Time Management and the ability to prioritize work; and
Research and Data Management Skills

Duties and Responsibilities
The duties and responsibilities will include:

Day to day administration of the Magistrates’ Courts in Kenya.
Establishing and maintaining of the Registry of the Court(s)
Acceptance, transmission, service and custody of documents in accordance with the Rules;
Maintaining of the Register of the Court(s);
Causing to be kept records of the proceedings and minutes of the meetings of the Courts and such other records;
Managing and supervising the staff of the Court(s);
Facilitating access to judgments and records of the Court(s);
ensuring there is uniform and efficiency in the registry operations across all courts;
Budgeting and ensuring efficient and effective utilization of resources and
Undertaking any other duties assigned by Chief Registrar of the Judiciary

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
ICT Internships

Job Responsibilities

Lay underground and overhead fibre optic cabling
Splicing of fiber links or faults using Fusion Splicer
Testing of fiber links using the OTDR
Locating faults & restoring of fiber optic links
Report generation of work done.
Liaise with customers in person, on the phone or online
Working in clients’ homes or businesses
Working outdoors in all weathers.

Job Requirements

Currently undertaking a Diploma or BSc. In Information Technology, Computer Science, Electrical Engineering, or any IT-related field.
NOT more than one year since your last graduation, if already graduated.
Must possess good communication skills
Must have good interpersonal skills to always enable an easy flow with customers.
Should have Planning and organising skills.
Logical thinking skills.
Excellent attention to detail
Should be based in Mombasa.

Interested and qualified candidates should forward their CV to: internships@fitinternet.co.ke using the position as subject of email.

Apply via :

internships@fitinternet.co.ke

October 29, 2024
Information & Database Associate

Duties and Responsibilities
The Information and Database Associate in close collaboration with a RMU team, will hold the following functions and responsibilities

Data collection, enrichment and management of the Contractor Information Management System (CIMS) Somalia
Generate data and assist in production of data-analytical reports
Support Knowledge sharing and knowledge management tools
Assist in replication of CIMS to other countries
Assist in the maintenance of other RMU Systems and digital innovation
Assist in the drafting of Partner Verification Reports (PVRs)
Data collection, enrichment and management of the Contractor Information Management System (CIMS) Somalia
Lead data collection from UN agencies and data enrichment in CIMS to meet desired target.
Assist in scheduled review of existing data uploaded in the system for compliance and ensure quality of the data collected.
Support in building partnerships for enhanced usage of the CIMS database. This includes interaction with UN Agency database focal points and engagement in peer discussions, information sharing and supporting procurement working and other fora.
Assist in the maintenance and development of new functionalities of CIMS (Drupal based system).
Generate data and assist in production of data-analytical reports
Generate data and assist in analysis using tools like Power Bi and Excel
Assist in the production of quarterly and bi-annual reports data reports
Work on enhancement of the CIMS analytical reports to meet stakeholder needs.
Capacity Building and Knowledge sharing
Assist in managing the RMU’s online presence (website).
Support maintenance of the RMU and RCO shared portal
Continuously work on development on areas that support the RMU.
Build capacity of CIMS focal points through regular and ad hoc trainings and user support training
Support Replication of CIMS to other countries
Support Replication of CIMS to other countries by preparing onboarding materials and subsequent technical support as well as customization of CIMS to the needs of the recipient country
Support the System and Software Analyst to resolve 2nd level escalated issues from replicated countries.
Assist in the maintenance of other RMU Systems and digital innovation
Assist in the data collection and upload of other RMU information systems like the Capacity Injection Reporting Tool (CIRT)
Assist in the development and maintenance of the RMU online learning platform. (RMU LMS)
Assist in the identification, development and implementation of other tools as are relevant for the RMU, the RCO office and its clients.
Assist in identifying new areas where digitization is advantageous and applicable to the operations of the risk management tools.
Recommend applicable software-packages to use, understanding user/client specification, needs and requirements to achieve client satisfaction.
Perform any other related duties as required.
Upon request, assist in the drafting of Partner Verification Reports (PVRs)
Assist to review available information from closed and open sources.
Identify and screen associated entities and individuals.
Draft PVRs including caveats, background, entity general information, closed source information, open source information, screening results, and observations/considerations.
Institutional Arrangement

Required Skills and Experience

Education: Min. Education requirements
High School Education with 7 years relevant experience; or Bachelor’s degree preferably in Information/data Sciences, Computer Sciences with 4 years relevant experience.
Experience: Min. years of relevant Work experience
A minimum of 7 years of progressively responsible, job related experience; or 4 years with Bachelor Degree in the required fields.

Required skills

Demonstrated experience in web application development with HTML, PHP, CSS
Knowledge of database design/development and project .
Data analysis and reporting – experience with data analysis tools such as Power BI, Excel
Experience in problem solving and the ability to identify solution-based outcomes
Teamwork – an ability to foster a spirit of cooperation and collaboration
Experience working with drupal-based system.

Apply via :

estm.fa.em2.oraclecloud.com

October 29, 2024
Customer Support Collections Associate

You are responsible for the execution of Wasoko’s Financial Services collection strategy in the contact centre. You will be responsible for the timely collection of outstanding debts as per agreed terms and limits..

Location: Wasoko Contact Centre HQ
Reporting into: CS Lead with a dotted line to FS Manager

Key Responsibilities

Monitor credit accounts to identify any outstanding invoices.
Daily follow-up of overdue invoices through phone calls and reminders
Developing Pay Plans / Promise to Pay database with consistent follow-ups
Conduct customer education to all new and existing clients to ensure adherence to Wasoko credit terms and communicate any changes in policy
Handle all customer and agents complaints or support needs within the credit portfolio
Provide customers with their correct account details e.g. balances, account numbers etc.
Update account status records and report on collection efforts and activities
Record information about the financial status of customers and the status of collection efforts in the company’s systems
Any other duties may be assigned

KPIs

Ensure collections are in line with set targets.
High Collection Effectiveness Index
High Collection Percentage

Desired Skills and Experience

Possession of a Diploma in any field from a recognized institution with at least 1-2 years experience in a Collection/Credit or Sales environment (Knowledge of BNPL procedures will be an added advantage)
Familiarity with laws related to debt collection
Demonstrate good customer service skills while dealing with customers.
Excellent written, verbal, active listening and phone communication skills.
Strong analytical & negotiation power, good problem-solving skills and ability to achieve set targets.

Apply via :

wasoko.breezy.hr

October 29, 2024
Technical Sales Manager

Duties

Technical Sales & Marketing
Establishing the technical needs of the customer and suggesting appropriate products.
Explaining technical product information to customers
Following up with customers and resolving any issues that may arise.
Keeping customers informed about new technological products.
Compiling proposals and reports related to technical products.
Ensuring that sales targets are consistently met.
Reporting to management about sales made.
Updating records of customer communications and contact information.

Requirements

Bsc. Degree in Civil / Structural Engineering.
4-5 years’ experience in the of field of Technical Sales & Marketing in a steel industry
Understands technical issues
Engineering / Architectural background is an added advantage
Prior experience in a construction / manufacturing company
Strong interpersonal skills
Good communication skills
A Diploma / Degree in Sales and Marketing will be an added advantage
Able to work well in a team.

Send your CV to jobs@swifthandsafrica.com clearly indicating the subject as Technical Sales Engineer

Apply via :

jobs@swifthandsafrica.com

October 29, 2024
Service Delivery Manager Workforce Specialist

Responsibilities

Regular collaboration, engagement and decision-making (management steering team)

Lead, manage and develop assigned managers through interactions and motivation against performance goals; provide feedback, counseling or coaching as appropriate.
Translate Majorel and client strategy into deliverables
Foster a culture of team spirit and hospitality
Approachable and accessible to team
Take care of administrative direct report related functions
Attrition risk management (alert, communicate to client management & mitigate)
Cultural awareness (understand how people think, lead and get things done across cultures)

Maintain a good and professional relationship with the internal account management and client’s team; align with internal departments in a decentralized setup.
Manage service delivery results in accordance with service delivery scorecard and based on pre-defined governance structure
Be accountable for program level quality of service (CSAT, transaction monitoring, quality auditing), operational performance and likewise contractual obligations.
Balance client and internal metrics and maintain performance on target level; provide and implement action plans when goals are not attained
Ensure continuous improvement by identifying areas of improvement and addressing them internally as well as with the client based on solid evaluation.
Actively participate in best practice sharing with fellow sites.
Be accountable for business related implementation of agreements between Global Account Management and client.
Provide accurate information to Global Account Management and act transparently.
Ensure a proper and organized flow of information and feedback to and from the team.
Provide short- and long-term financial projections and maximize internal revenue generated efficiency.
Understand and adhere to all company and departmental-related policies and procedures. Profit and Loss Management and Budgeting / Forecasting
Recognize and advance Talent
Drive the selection process for any team members
Understand and influence the end-to-end employee lifecycle
Embody and reinforce an Majorel-values-based culture
Steer stakeholder communication and decision making in alignment with Majorel and client expectations
SPOC for service delivery to the client and the client management team
Make decisions based on thorough strategic understanding of drivers and variables affecting LOB

Labor, legal and economic implications
Financial and contractual implication
Service delivery metrics
Technology advancements
Client strategy

Requirements

High level of knowledge about the account, including the technical environment, Related Program knowledge and rules, and other requirements related directly and indirectly to our business
Excellent organizational skills and exceptional follow through discipline
Excellent written and oral communication skills
Strong leadership skills
Strong analytical skills, strategic thinking
Capable of realizing, interpreting and developing the account through partnership with Microsoft
Read, create, analyze and interpret financial reports, legal documents, pricing agreements and other relevant documentation
Give effective and persuasive presentations on complex topics to general management and program staff
Analyze problems, detect root causes and resolve all issues
Analytical skills for planning, job costing and financial calculation
Willingness to travel as required
Bachelor’s / College Degree or above in any field; business/commerce/economics is considered   advantageous.
At least 4-5 years Customer Service Experience, preferably from the BPO Industry in a non-tradition call center business (e.g. Managed Services); experience as an Operations Manager / Sr. Manager of at least 2-3 years in a call center setting. Project Management experience is advantageous.
Exceptional English oral, written and comprehension (reading and auditory) skills.
Excellent prioritization skills in a dynamic and decentralized environment even under pressure and the ability to coordinate and delegate as appropriate.
Excellent interpersonal, people management, leadership, mentoring and coaching skills.
Self-motivated, hands-on and independently working individual who is seeking guidance from internal partners and the client if and as appropriate.
Above average communication skills and cultural sensitivity.
Strong understanding of customer service metrics, processes etc.
Good analytical and conceptual skills
Presentation skills
Interest in Advertising and / or Marketing.
Economic sensitivity (P&L)
Proficiency on the use of Microsoft Applications such as MS Outlook, Word, MS Excel, Power Point, etc.
Innovative in creating alternative solutions that will drive performance improvement.
No attendance issues or active written warnings of any nature issued by the current employer.
Willing to work on shifting schedules as required by the business / organization .

go to method of application »

Interested and qualified candidates should forward their CV to: jobs.kenya@majorel.com using the position as subject of email.

Apply via :

jobs.kenya@majorel.com

October 29, 2024