Jobs Kenya

Company Type: Sector in N / A

  • Dispatch Clerk

    Dispatch Clerk

    Skills and Qualifications:

    Diploma in Business Management or any related business course
    Excellent Oral and written communication skills
    Good analystical skills and ability to diagnose and resolve technical problems
    Ability to priioritize and meet deadlines
    Attention to details

    Interested and qualified applicants should frward their application and resume to:The Human Resource Manager with Dispatch Clerk as the SubjectE-mail Address: recruitment@kimfay.comApplication deadline: 25th February 2023

    Apply via :

    recruitment@kimfay.com

  • Customer Success Officer

    Customer Success Officer

    Job Description:
    The Customer Success Officer is expected to successfully oversee the customer journey process, including but not limited to onboarding, implementation and lifecycle management of our corporate partners, product end-users and all other stakeholders. This will be executed across various designated touchpoints, utilising all available communication channels. In this role, you will be part of a hands-on team that is committed to guiding our clients in understanding all our products, driving to maximise potential user uptake and creatively implementing best practices tools to grow and retain an active customer base. The goal is to provide value at every stage throughout the customer’s experience by creating trust and transparency, building strong relationships and translating both simple and complex customer needs into actionable and measurable solutions.
    Duties & Responsibilities:

    Manage the onboarding process of new corporate partners, coordinating with the Sales team for a seamless handover
    Initiate contact with the respective System Administrators/Human Resource/Financial Controller contacts to ensure all required onboarding documentation has either been provided or is available to upload on the Partner portal
    Possess a proven understanding of all of Power’s products, systems and processes, and can effortlessly guide new and existing customers through the platform
    Educate champions on the value and full benefit of our platform, generating total buy-in and momentum for maximum uptake of our product(s) across their organisation
    Confirm accuracy of all documentation, ensuring Power receives the required KYC/KYB documents, including any additional supporting paperwork and that the agreements are correctly filled in, signed and stamped where stated.
    Schedule and conduct all partner portal trainings, staff trainings and user activations in a timely and efficient manner that allows for the maximisation of each of these steps
    Guide new users through a systematic activation process that is comprehensive yet easy to follow across all skill levels
    Serve as the day-to-day contact for assigned accounts, building trust and rapport, providing support, problem-solving and identifying areas of opportunity
    Provide critical insights to the Business Support, Credit and Product teams to improve our evolving platform
    Collaborate and/or strategize with other team members to provide a consultative approach to help meet customers at their point of need and consistently resolve issues
    Contribute to initiatives that enhance the customer experience, resulting in improved user & client feedback, online ratings and NPS scores
    Work cross-functionally with the Sales and Marketing teams to foster a strong customer centric culture of information sharing, collaboration, unified objectives and integrity

    Preferred Skills & Qualifications:

    Bachelor’s Degree or equivalent
    3-5 years in a customer facing role, either in Customer Success and/or Support, Account Management or Direct Sales 
    Proven ability to build and maintain strong relationships up, down and across all levels of an organisation
    Outgoing personality with an adaptable nature, the ability to anticipate a customer’s needs and willingness to shift strategies to meet changing company targets
    Strong communication and presentation skills
    Excellent creative and critical thinking skills, with an emphasis on process ownership and accountability
    Proactive team player with the ability to multi-task across different functions in a deadline-driven environmen

    Apply via :

    powerfinancialwellness.bamboohr.com

  • Corporate Communications Officer

    Corporate Communications Officer

    Job Purpose:

    To support the Corporate Communications and Marketing function at KEPRO by ensuring effective communication with internal and external stakeholders. 

    Key Duties and Responsibilities:

    Your specific duties will include and not limited to the following:

    Corporate Communications – 50%

    Collaborate with stakeholders to develop and implement an effective communications strategy and PR plans and campaigns based on our target audience.
    Oversee strategic and targeted communication to members and ensure regularly updated social media touchpoints, including news highlights, emails, etc.
    Seek opportunities to enhance the reputation of the brand and coordinate publicity events as required.
    Implementing corporate sustainability initiatives and strategies.
    Support crisis management as it arises and escalates to the CAO, CommunicationsCommittee Chair and/or Board Chair.
    Write, edit, design, and distribute content, including publications, press releases, website content, annual reports, speeches, and other marketing material that communicate the organization’s activities, products and/or services.
    Promote communications and marketing materials through appropriate social media channels.
    Track analytics and create reports detailing successes and failures of communications plans and campaigns.
    Leverage existing and build new relationships to identify marketing opportunitiesto amplify the brand.

    Brand Management – 20%

    Develop and implement the KEPRO Brand Policy.
    Define and maintain a consistent brand message inclusive of the brands’ voices and visual identities.
    Set brand awareness KPIs in terms of the success of key metrics.
    Maintain digital media archives (photos, videos) and records of media coverage and collate analytics and metrics.
    Maintenance of KEPRO mailing lists.

    Events Management – 10%

    Develop and manage internal/external corporate and local community events in support of a Corporate Giving Strategy.
    Develop and implement event plans and concepts.
    Manage an effective event marketing campaign.
    Ensure that on-the-day logistics are running smoothly (catering, venue, equipment).
    Mobilize participants, manage registrants and send communication to attendees when needed (last-minute venue changes, parking notices, etc.).
    Post-event communication, feedback, reporting and analysis.

    Media Relations – 10%

    Establish and maintain effective relationships with the national and county mediaand maintain a media database to define and promote KEPRO’s public image.
    Responding to media inquiries by arranging interviews with relevant KEPRO stakeholders and providing accurate and timely information to journalists.
    Implement proactive strategic media relations including developing media responses and media scripts for various spokespeople.
    Profile KEPRO events in the public sphere through media platforms, including developing and circulating press invites and press releases to relevant media.

    Website Management – 5%

    Plan, create, implement, manage, monitor and update the KEPRO website.
    Keep up-to-date with industry best practices and create strategies to improve website traffic metrics.
    Collaborate with all stakeholders to ensure that website content aligns with brand strategy and meets the organization’s standards.
    Improve the user experience of the website regularly and ensure website quality and efficiency by conducting regular test plans.

    Corporate Communications Budget – 5%

    Develop and manage short-, medium- and long-term plans and budgets with guidance from the Communications Committee.
    Be informed of developments in the fields of marketing, communications and public relations, and use this information to help KEPRO operate with relevance, initiative and innovation.
    Any other responsibilities that may be assigned by your supervisor.

    Person Specifications:

    Bachelor’s degree in communications, marketing, journalism, or a related field
    Minimum of 4 years’ relevant experience in a communications role 
    Understanding of communications, public relations and marketing best practices 
    Excellent verbal, written, and interpersonal skills
    Proficient in Microsoft Office, content management systems, and social media platforms
    Strong communicator who works well independently and with a team
    Must possess exceptional writing skills and be able to compose engaging and accurate content
    Superior time management skills and the ability to juggle multiple projects simultaneously
    Good time management and organizational skills
    Ability to think strategically and identify ways to improve communication efforts
    Knowledge of design and publishing software (InDesign/Photoshop) is an added advantage
    Skills in multimedia, working with graphics, audio and video is an added advantage

    Apply via :

    kepro.co.ke

  • Content Moderator – French Speaking

    Content Moderator – French Speaking

    Responsibilities

    Responsible for evaluating online social media content (images, videos, text, etc.), showed in the social media app that you offer support.
    Selecting the content according to the internal policy and criteria.
    Removal of inappropriate content in order to ensure a safe experience for users of the application and community.
    Maintain a high level of quality in each case that you review.

    Requirements

    B1 proficiency level in French language.
    Good level of English language.
    Proactive attitude.
    Knowledge of IT programs as well as fast fingers for typing
    Involved in assuring the happiness of the customers. Fast thinker and ability to resolve situations as they come on thе spot with focus on attention to details.
    Timeframe: Availability to work in shifts and in weekends.

    Interested and qualified candidates should forward their CV to: jobs.kenya@majorel.com using the position as subject of email.

    Apply via :

    jobs.kenya@majorel.com

  • Quality Assurance Engineer

    Quality Assurance Engineer

    Duties 

    Manage and coordinate projects.
    Ensure work processes in workshop are carried out as per drawing instructions.
    Ensure that processes needed for the quality management system are implemented and maintained in all workshop processes e.g. cleaning, welding painting etc
    Report to top management on the performance of the quality management system and any need for improvements.

    Requirements 

    Diploma in Engineering
    7-10 years’ experience in the management and execution of structural steel and concrete related projects
    Ability to manage and coordinate projects 
    Good understanding of steel fabrication drawings 
    Ability to inspect and manage quality of work at site and workshop
    Ability to manage a team and coordinate resources
    Excellent use of English language for written and verbal communications.
    Be able to work with minimal supervision
    Able to work well in a team

    Send your CV to jobs@swifthandsafrica.com clearly indicating the subject

    Apply via :

    jobs@swifthandsafrica.com

  • Key Stage 2 Tutor

    Key Stage 2 Tutor

    Qualifications:

    A Bachelor’s Degree in Education
    Early Childhood Education from a recognized institution
    Registered with TSC (Teacher’s Service Commission)
    Minimum 3 yrs experience of teaching the British National Curriculum
    Minimum 3 yrs work experience of working with children in Key Stage 2
    Strong interpersonal and communication skills, can deliver classes online
    Knowledge and ability in educational online platforms
    Experience of working with children with additional needs and different learning styles

    Experience:
    A Key Stage 2 teacher must have a deep understanding of the subjects they teach, including English, Math, Science, History, Geography, PHSE etc

    Skills:

    Classroom management
    Technology proficiency
    Differentiated instruction
    Collaborative working
    Flexibility and adaptability

    Apply via :

    form.typeform.com

  • Administration Officer Logistics Officer

    Administration Officer Logistics Officer

    Job Responsibilities
    HR support

    Manage the recruitment and selection processes for staff and volunteers for, in collaboration with the HR Manager and the School Principal or Program Manager, and organise and oversee the hiring,  onboarding and exit procedures
    Organise and oversee all HR administration, such as staff documentation, employment contracts, staff and student profiles, appraisals, holidays, absences, internal database software, etc.
    Support the HR manager and Program Manager in ensuring Still I Rise is legally compliant, and up to date, with local labour laws 
    Strive to promote team-building, and well-being, referring staff to psychological support resources, and promote work-life balance
    Develop, keep up to date and implement trainings and inductions for the team on the ground-schedule additional trainings with external actors depending on the needs
    Co-develop, oversee and ensure compliance with our internal HR policies in collaboration with HR Manager, School Principal and Program Manager

    General administration

    Manage student registration and enrollment processes by i.e. organising registration days,  overseeing and updating waiting lists, overseeing diversity balance, and organising registration and permission forms
    Manage the school database by registering and enrolling new students, and updating and overseeing schedules, timetables, student lists, and attendance
    Organizing and administering the Google Drive shared folders, and ensure all staff members have access to their relevant folders
    Support the Logistics Manager in accounting for the Programs expenses in compliance with the SIR Finance Policy. 
    Enter all the expenses in the accounting system Quickbook for compliance
    Keep an accurate record of all financial transactions and perform financial audits wherever necessary
    Keep the bookkeeping of all the expenses
    Recommendation of expenses and budget control  
    Fill the Monthly finance up date form with the monthly balance and bank statement and the funds request form
    Assist and support the Program Manager, Logistic Manager, Child Safeguarding & Protection Officer, and the School Principal with general tasks and problem solving, and take part in coordination meetings and daily decision making
    Support with facilitating and hosting meetings by i.e., minutes-taking, scheduling, etc.

    Essential skills

    Two years of proven administrative and/or HR experience
    Excellent interpersonal skills – outstanding and effective written and verbal communication, assertive, socially aware and geared towards problem solving
    Excellent organisational and time management skills- ability to handle multiple priorities and meet deadlines
    High level of accountability over work- ability to maintain confidentiality and discretion
    Commitment and willingness to work in a challenging environment
    Passion, drive and dedication to our cause
    Excellent IT skills including use of MS Office, Google Drive and Slack. 

    Desirable skills 

    Experience working in the education sector or in a school environment

    go to method of application »

    Interested and qualified candidates should forward their CV to: hrnairobi@stillirisengo.org using the position as subject of email.

    Apply via :

    hrnairobi@stillirisengo.org

  • Program Officer Advocacy Associate

    Program Officer Advocacy Associate

    PERSON SPECIFICATION 

    Most importantly, every staff at ELITE needs to be able to:
    Live by our values 
    Ensure you commit to the organization attributes and code of conduct.
    Be committed to equality and no discrimination 
    Be committed to undertake ELITE LBQ sensitivity training and adhering to relevant policies to ensure all persons who come into ELITE are as safe as possible

    TECHNICAL SKILLS, EXPERIENCE & KNOWLEDGE 
    Skills and Competencies 
    Essential 

    Bachelor’s degree in Project management, Development studies, or closely related fields or a combined professional qualification and sound experience. 
    A minimum of 3 years of direct, “hands-on” working experience in project planning, Implementation and management 
    Experience in fundraising and resource mobilization  
    Program Management experience with NGOs as well as understanding local languages. 
    Excellent interpersonal skills, verbal, and written communications skills. 
    Strong Team working skills. 
    Ability to work under pressure and deadlines. 
    Good report writing skills, strong writing and communication skills and analytical abilities, particularly in the areas of learning, and capacity development/transfer. 
    Able to take initiative and exercise sound judgement. 
    Ability to manage multiple tasks in an effective, pro-active, and timely manner 

    Desirable 

    Familiarity with project cycle management, monitoring, and evaluation. 
    Organized and able to manage own time under guidance and direction from line-manager. 
    Commitment to ELITE overall aims and beliefs, including strong commitment to gender, diversity issues, equal opportunities, and capacity building. 
    Strong interpersonal and self-awareness skills. 
    Ability and willingness to undertake extensive travel in the country. 
    Well-developed conceptual, critical, analytical thinking and planning skills. 
    Ability to take Initiative, drive to achieve results, ability to develop effective organizations. 
    Understanding and experience of gender equity issues and their relevance to development work. 
    Ability to work effectively with others, adaptive and flexible. 

    go to method of application »

    Candidates who meet the above specifications are requested to send their applications via email; addressed to admin@elitelbq.org. The subject line of the email should state: Programs Officer. A Curriculum Vitae with the contacts of three professional referees and copies of your academic documents should be included and submitted by 3rd March 2023.

    Apply via :

    admin@elitelbq.org

  • Inventory Analyst

    Inventory Analyst

    Scope of work
    This position is responsible for the coordination of all inventory activities across all stock locations in the organization. The holder of the position shall work closely with the Supply Chain Manager to ensure that the daily supply chain processes are well executed for smooth movement of products throughout the cycle of Quantification, Receiving, Storage, Dispatch Identifying opportunities for process improvement, improving customer service, assisting in the development of key reporting tools, and playing a key/lead role in establishing a robust inventory management system
     Responsibilities:

    Analyze inventory levels of pharmaceutical, general, medical, and laboratory SKUs while working closely with the Supply Chain Manager to replenish inventory in a timely and cost-effective manner at the warehouse.
    Collaborate with other departments to determine inventory needs and anticipate changes in demand.
    Creating and maintaining inventory reports and metrics to monitor inventory performance and make data-driven decisions.
    Develop and implement inventory control procedures to optimize stock levels.
    Monitoring of stock levels and generation of stock replenishment sheets or warehouse picking lists for all the medical centers, for all classes of SKUs based on aggregated data from the data warehouse.
    Oversee the inventory quality and accuracy assurance programs, including weekly and monthly reports
    Develop ongoing programs to identify and reduce or eliminate all slow moving/obsolete inventory items
    Ensure all receipts from suppliers are accurately captured in the existing inventory management system to assure data validity and process all invoices for submission to the finance team.
    Participate in all aspects of inventory management which shall include but not limited to inventory rationalization, expiry management, and end of month stock takes.
    Monitor and report on inventory performance metrics to the supply chain manager.
    Developing inventory management strategies to optimize inventory levels, reduce carrying costs, and improve turnover rates.
    Collaborating with procurement teams to forecast future demand, make purchasing recommendations and ensure accurate and timely fulfillment of orders.
    Perform additional related duties or activities as assigned

    Requirements: 

    Degree or Diploma in supply chain management, Finance, Management Accounting, Pharmacy or any other related qualification.
    Minimum of two years experience in inventory data analysis.
    Experience with inventory databases and spreadsheets.
    Excellent knowledge of data analysis and forecasting methods.
    Ability to accurately track inventory and create simplified reports.
    Assure quality of all analytic outputs in a collaborative data-sharing environment.
    An analytical mind with strong arithmetic skills.
    Excellent organizational and planning skills.
    Proficient in utilizing advanced features and functions in Excel.

    Apply via :

    pendahealth.applytojob.com

  • Head of Platform Operations

    Head of Platform Operations

    This is Wasoko’s opportunity. Wasoko with its brand, scale and logistics network is best positioned to build the technology-leveraged rails to serve the 1+ billion African consumers through informal retailers. We are building a digital-first operating system for informal retailers, initially focusing on B2B distribution but quickly incorporating other tools and services to help communities across Africa get more for less.
    Background

    Wasoko is moving to a 100% app-based, unassisted business model with field and non-field ops to support
    While the product roadmap is being developed, there is a need to help on feeding business specs into the same e.g. tracking/events, SDKs, features etc. and to follow up on the timely build and QA from the business end
    After the product features are built, one will need to create business governance around the funnel [GPS visits > installs > signups > segment movement from ELC to MLC to EOLC > churn etc.] and the sessions [app-open > find [browse / search] > add-to-cart > checkout > delivery > repeat] etc. – one will also need to conduct analyses to isolate the effect of various UX [on / off app] on performance.
    One needs to flag conversions/drop-offs, diagnose RCAs, close-loop with the product team on fixed and report back on the next steps/progress.
    One needs to spec out and build cases for resourcing areas like Web, SEO [dependent on Web], SEM [dependent on SEO], ASO, ORM, tools like CRM, MMPs, Fraud-filters etc.

    Skills / Experience
    The ideal candidate should have:

    Comfortable creating roadmaps prioritized by impact and effort and maintaining a balance between thought and action.
    Product/engineering + Business knowledge for prioritizing basic effort and impact
    Knowledge of the eCommerce business and stack, best practices, competitive benchmarking, UX research and basic design
    A working understanding of public stacks, libraries and tools available that can help us hack together solutions fast [vs. always building ground up]
    Excellent cross-functional working relationships and matrix navigation, often using influence to lead
    Knowledge of the Wasoko business and stack is helpful
    Comfortable with ambiguity, o to 1 build, capability to see the big picture and the transition from now to then

    Key KPI’s

    Coordinate inputs for the drafting of the 2023 roadmap for a] merchant app b] backend tools c] BI & reporting; to be revised every quarter
    Execution of the agreed roadmap, flagging & escalating delays, implementation of workarounds to mitigate business impact
    Scoping and specing a] Fraud engine b] Loyalty c] Freelancer flows and new asks from time to time
    Build an experiment setup and governance for measurement and improvement of UX [search, browse, properties [e.g. deals, trending, recommended etc.] ranking, in-app merchandising, notifications, off-app notifications e.g. SMS, Whatsapp etc.
    Overall outcome metrics e.g. GMV / Customer, Session Conversion [GMV / Session, checkout / app-open], Funnel Conversion [10D FT2T, Churn from X% to Y%], user activity [CIB/EIB, MAU/EIB, DAU/MAU etc.] and flag edge-cases for RCA.
    Be the control tower on everything that changes and impacts customer traction or experience on the app.

    Apply via :

    wasoko.breezy.hr