Jobs Kenya

Company Founded: Founded in Nil

  • Chapter Lead, Project Management & Coordination Service & Vendor Management

    Chapter Lead, Project Management & Coordination Service & Vendor Management

    Working at NTT

    The Client Project Manager leads and directs concurrent client projects classified as standard or complex. The primary responsibility of Client Project Managers will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or into the client’s support operations).

    Key Roles and Responsibilities:

    Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
    Engage with stakeholders to deliver projects from original concept through final implementation
    Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
    Ensure that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
    Manage the delivery of the project/programme, including rigorous scope control and change management
    Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
    Documentation and management of risks and issues
    Ensuring clear and concise communications to all stakeholders
    Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
    Identification of opportunities and influence the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
    Coordinate activities of the project teams through task delegation, resource assignment and programme management

    Knowledge, Skills, and Attributes:

    Ability to establish strong relationships with internal stakeholders and external clients
    Excellent client-centricity skills and ability to work at client sites
    Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
    Excellent written and verbal communication skills
    Excellent team-building skills and ability to work in high-pressure environments
    Ability to manage urgent and complex tasks simultaneously
    Good business acumen and commercial skills
    Passionate, strong initiative, self-driven with a commitment to succeed
    Good influencing ability whilst taking a collaborative approach
    Decisive with good attention to detail ability
    Ability to promote project services to both internal stakeholders and external clients
    Competent in project change management

    Academic Qualifications and Certifications:

    Project Management degree or equivalent with a moderate level of related experience
    Relevant project management certifications preferably PMP
    ITIL certification is preferable

    Required Experience:

    Demonstrated moderate level project management experience preferably in a multinational professional services environment
    Proven client engagement experience
    Demonstrated understanding of the project life cycle
    Demonstrated competency in project change management
    Proven experience managing expectations when balancing alternatives against business and financial constraints

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Internal Audit Officer

    Internal Audit Officer

    Role Profile

    The Audit Officer will assist the Senior Audit Manager to deliver on the annual approved audit plan for the business. Assist the team with the planning, administration and execution of audit assignments, enabling their completion to a high standard within the agreed timelines.
    Provide audit operational support on engagements with a focus on the preparation, delivery, reporting and evaluation of the results of the audit engagement in response to the needs of the company, stakeholders and external regulators.

    Key Responsibilities:

    Audit Planning: Assist the Senior Audit Manager in the execution of a risk-based annual audit plan. Support audit planning procedures using the company’s audit methodology.
    Audit Execution: Conduct audit engagements under supervision and may be responsible for undertaking non-complex audits which will involve pre-audit scoping and preparation, identifying audit risks and performing preliminary evaluation of the business’s internal control structure to identify weaknesses and areas for management consideration and improvement. Complete allocated tasks to a high standard which meets set reporting and auditing standards. Work closely with the Senior Audit Manager to ensure the organization is compliant with current legislation and best practices. 
    Systems & Processes Review: Support the frequent review and evaluation of the system of internal controls, assessing their adequacy, and effectiveness and proposing recommendations for their improvement. Performing frequent substantive tests of internal controls to identify risks.
    Documentation: Preparing audit working papers properly documenting the work performed and assertions made. Identify early warning signals and communicate challenges and possible solutions, as well as potential opportunities to the Senior Audit Manager.
    Reporting: Assist in drafting audit reports and other relevant documentation showcasing the result of the audit and proposed recommendation. Prepare audit reports and recommendations to improve control processes for executive management that clearly present audit results in consideration of the business context. Prepares audit finding memoranda and working papers to ensure that adequate documentation exists to support the completed audit and conclusions
    Recommendations Follow through: Conduct adequate follow-up mechanisms to make sure that adequate corrective actions are taken and that the implementation is effective.
    Supporting the audit teams in their daily functions. 

    Minimum Qualifications & Desired Skills:

    Bachelors’ Degree in finance or business-related field;
    A minimum of CPA Part II/ACCA Part II and ongoing; CPA finalist or ACCA Qualified is preferred;
    CIA qualification will be an added advantage;
    At least 5 years experience in finance/audit with at least 2 years in internal audit function;
    Working knowledge in an ERP environment;
    Demonstrated experience in a financial statement audit experience or related environment;
    Strong understanding and experience with IFRS, International Standards on Auditing, and other assurance-based reporting standards;
    Understanding and knowledge of testing both internal control tests of designs and internal control tests of effectiveness;
    Good analytical and report-writing skills with a keen eye for details;
    A self-starter with good learning agility.

    Competencies & Key Skills:

    Good Financial Acumen;
    Results-oriented
    Self-driven professional;
    Team player;
    Project Management Skills;
    Tech Savvy.

    Apply via :

    kyosk.hire.trakstar.com

  • Area Administrator

    Area Administrator

    Job Purpose/Mission 

    The Area Administrator is responsible for Customer experience in the Service Centers, logistics and stock and handover of products to customers that are eligible.

    Responsibilities

    To observe and record 100% accuracy handover per shop, For each handover, all relevant documents (corresponding customer contract, proof of ID, customer declaration form etc.) are scanned & uploaded per customer via Mtawi
    Physical stock counting (daily) and reconciling physical stock with stock levels on Tally software system.
    Matching of expected and submitted inventory, matching of stock figures (DB/Tally) and the physical stock count.
    Coordinating submission of daily/weekly reports of return and repairs within the responsible regions per Service Center
    Ensure customer education is highly conducted to promote customer satisfaction and Explaining after-sales service to the customer.
    Correctly transacting and tracking all incoming and outgoing inventory to ensure accurate stock levels are consistently maintained on Tally software system.
    Contribute to 10% of sales target as per the hub distribution and handle all walk-in customers at the Service Centers.
    Ensuring all licenses and regulatory data is up to date and correctly displayed as per the QA management policy.
    Fully implement the FIFO methodology within the Service Centers
    Display systems to be presentable, complete, clean, and working at any time.
    Achieve financial reporting on Service Center expenses month by month per region and as per the assigned Service Center.
    Storage room setup (proper arrangements of items, labelling, separation of spare parts (used and broken).
    Organizing all documents in designated folders (logistics documents and customer contracts)
    Gathering a benchmark data for assessment purpose and analysis of causes of portfolio deterioration.
    Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
    Displaying Mobisol SHS and appliances as instructed and ensuring a shop appearance in line with Service Center related guidelines

    Knowledge and skills 

    Experience:

    2 years’ experience in stock Management and customer service.
    Experience in customer relationship management.
    Team Player

    Qualifications:

    Be a holder of a diploma, preferably in Business, Logistics and its related fields

    Language(s): 

    English
    A native language

    Technology:

    Computer Literacy

    Apply via :

    jobs.engie.com

  • Learner, Public Cloud

    Learner, Public Cloud

    Working at NTT

    Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

    Key roles and responsibilities:

    Learns how to select and apply appropriate design standards, methods and tools, consistent with the agreed enterprise and solution architectures.
    Work under close supervision to implement less complex or small-scale system solutions.
    Learns how to develop solution architectures in specific business, infrastructure or functional areas.
    Learns how to define and scope requirements and prioritisation activities for small-scale changes.
    Under close supervision will assist with the design of components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.
    Ensure technical solutions accomplish the client’s objectives.
    Assists Solutions Architects (SAs) and learns how to produce a technical specification for the solution’s development and systems integration requirements.
    Learns how to develop the technical design document to match the solution design specifications.

    Knowledge, skills and attributes

    Some or basic product knowledge integrated with technology understanding
    Basic understanding of the vendor’s products, business and technology positioning
    Good communication skills both verbal and written
    Develops the ability to establish and create client relationships
    Continuously maintain knowledge of trends and development in technology domains
    Basic knowledge of the problem domain that their systems are to provide solutions for

    Academic qualifications and certifications:

    Qualification in Information Technology, Computer Science or Information Systems
    Certification and working knowledge of Enterprise Architecture methodologies (e.g. TOGAF, Zachman, SOA, ITIL, COBIT, etc.)
    Relevant vendor and industry certifications, e.g. Cisco, Microsoft, Oracle,
    Software and programming languages, e.g. C++
    SAFe Scaled Agile certification advantageous

    Experience required:

    Basic work experience as a technician or in an entry level technical support role

    Apply via :

    careers.services.global.ntt

  • Front officer Admin B2B Sales Executive

    Front officer Admin B2B Sales Executive

    Job Purpose

    Our client seeks to hire front officer Administrator with a proven experience as a customer Care.You will be more focused on general administrative duties and being the first point of contact for the organization whereas handling customer relations and issues related to products or services offered by the organization.

    Roles & Responsibilities.

    Greet, assist, and direct visitors.
    Answer, screen, and forward incoming phone calls.
    Coordinate with various departments and provide updates or information as needed
    Manage appointment scheduling.
    Handle mail, couriers, and deliveries.
    Assist with basic administrative tasks like data entry, filing, and record-keeping.
    Handle and resolve customer complaints or queries.
    Manage customer accounts and details.
    Process orders, forms, and requests.
    Keep records of customer interactions and transactions.
    Escalate unresolved issues to the relevant departments or personnel.
    Coordinate with other departments to ensure seamless service delivery.
    Provide feedback on customer service efficiency and effectiveness

    Required Qualifications and Competencies:

    Degree/Diploma in admin/communication/PR or related fields
    Proven work experience as a Front Office Representative with a background of customer care
    Must be proficient in Microsoft Office Suite (Excel, Word and Power point)
    Must be presentable with great personality
    Superior Communication skills both written and oral are required
    Ability to handle multiple projects at a time.

    go to method of application »

    Apply directly through Our Careers Pageor email vacancies@gaprecruitment.co.keN.B. If you’re emailing us directly, remember to insert in the email subject line Front Office Admin for consideration latest by Tuesday 29th August 2023

    Apply via :

    vacancies@gaprecruitment.co.ke

  • Front Officer Administration

    Front Officer Administration

    Job Purpose

    Our client seeks to hire front officer Administrator with a proven experience as a customer Care.You will be more focused on general administrative duties and being the first point of contact for the organization whereas handling customer relations and issues related to products or services offered by the organization. 

    Roles & Responsibilities.

    Greet, assist, and direct visitors.
    Answer, screen, and forward incoming phone calls.
    Coordinate with various departments and provide updates or information as needed
    Manage appointment scheduling.
    Handle mail, couriers, and deliveries.
    Assist with basic administrative tasks like data entry, filing, and record-keeping.
    Handle and resolve customer complaints or queries.
    Manage customer accounts and details.
    Process orders, forms, and requests.
    Keep records of customer interactions and transactions.
    Escalate unresolved issues to the relevant departments or personnel.
    Coordinate with other departments to ensure seamless service delivery.
    Provide feedback on customer service efficiency and effectiveness

    Required Qualifications and Competencies:

    Degree/Diploma in admin/communication/PR or related fields
    Proven work experience as a Front Office Representative with a background of customer care
    Must be proficient in Microsoft Office Suite (Excel, Word and Power point)
    Must be presentable with great personality
    Superior Communication skills both written and oral are required
    Ability to handle multiple projects at a time.

    N.B. If you’re emailing us directly, remember to insert in the email subject line Front Office Admin for consideration latest by Tuesday 29th August 2023

    Apply via :

  • Data Analyst

    Data Analyst

    Job Purpose/Mission 

    This person provides and maintains data analyses for Customer Finance Department, as well designs, implements and maintains advanced data process data analyses systems. Analysis function is both practical and exploratory, existing to answer to the needs of other departments’ data-based inquiries or projects through computer programming, and to explore and discover new ways of adding benefit to the company by analysing available data through programmatic means. The responsibilities of the Data Analyst include analytics and report generation towards support in operational planning and performance analysis..

    Responsibilities

    Developing and implementing data collection tools and data analysis that optimize statistical efficiencies 
    Identify, analyse and interpret trends or patterns in complex data sets 
    Collate and analyse data for reports. 
    Generate reports to assist teams in focusing field activities and enhance the monitoring,
    evaluation, and learning.
    Compiling, analysing, and interpreting quantitative data for adhoc and regular market
    intelligence analysis.
    Perform analysis on different projects assigned by the supervisor. 
    Prepare Sales Commissions Payroll preparation for staff & contractors -Commissions, bonus, retainers.
    Interpreting data, analysing results using statistical techniques.

    Knowledge and skills 

    Experience:

    Exceptional advanced skills in Excel.
    Knowledge in data analysis.
    Experience with operational improvement techniques.
    Outstanding analytical and problem solving skills.
    Proven team player.

    Qualifications:

    Bachelor’s Degree in Computer Science, Statistics, Mathematics or related field

    Language(s): 

    English fluency (writing, speaking and reading)

     Technology:

    Experience in Data System and Tools

    Apply via :

    www.engie.com

  • Client Manager, Public Sector

    Client Manager, Public Sector

    Working at NTT

    Responsible for delivery of the metrics set in the quarterly accountability matrixes as defined by the Sales Execution Framework
    Managing and building client relationships for commercial and enterprise accounts across East Africa. Proficient in selling: Cisco, Microsoft, Checkpoint,Veritas, DellEMC, VMWare, F5, Palo Alto, NetSuite, AWS and SAP.
    Driving sales strategy into the account base, by working closely with the Line of Business Manager and Solution Architects / Engineers and Technology leads.
    Accurately forecast annual, quarterly and monthly revenue pipeline and responsible for individual sales target.
    Develop and manage client account plans to ensure revenue growth across Solution Groups.
    Engage appropriate resources at all levels within the Company and with external partners and suppliers where necessary to ensure revenue growth.
    Liaise between account holders and various departments as well as communicating effectively to maintain customer satisfaction and uphold company protocols.
    Secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
    Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
    Proactively assess, clarify, and validate client needs on an ongoing basis.
    Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.
    Closely coordinate company executive involvement/sponsorship with client management.
    Timely reporting on the set metrics on a weekly basis or as per the manager’s requirement

    QUALIFICATIONS SKILLS AND EXPERIENCE

    A college degree from an accredited institution
    A minimum of 8 years of client management, preferably within the IT field and Public Sector
    Competent in Microsoft Office.
    Strong CRM skills e.g., Salesforce
    Vendor / distribution / sales channel knowledge and experience
    Demonstrated track record of meeting sales targets

    Apply via :

    careers.services.global.ntt

  • Company Driver

    Company Driver

    Key Responsibilities:

    Pick and drop company professionals from /to desired work-related destinations e.g. site visits, during team building events, training, etc.
    Pick and drop clients from/to designated areas during site visits and any other company events as may be organized from time to time
    Ensure timely renewal of required documents e.g. Driving License, vehicle insurance, NTSA compliance etc.
    Read, understand and adhere to NTSA and county government requirements e.g. speeding, parking, loading etc.
    Ensuring that vehicles are serviced and in good condition to perform duties satisfactorily by keeping tab of the service due dates and relaying the same to the supervisor in good time. This responsibility includes scheduling for and attending annual vehicle inspections.
    Maintaining regular checks on all company vehicles and reporting malfunctions to the administration/supervisor as soon as possible.
    Advise the administration/management of any requirements for maintenance or repairs well in advance of scheduled trips
    Supervise and report on any repairs to be done to the company vehicles.
    Run company errands such as dropping title deeds and sales agreements etc.
    Identify business opportunities by prospecting different clients and present the company’s products or inviting them to AMG offices for the same.
    Carry out product demonstrations to clients and brief them about the location, benefits, price, and modes of payment.
    Follow up prospects till the execution of the sale and after-sale service.
    Handle correspondences and inquiries through emails, phone calls, and one on one sessions.
    Follow up with payments by clients sourced by self (Debt collection).
    Create good relationships with clients by providing support, information, and guidance.

    Qualifications

    Bachelor’s degree in any business related field from a recognized institution.
    Valid driving license from a recognized institution.
    Minimum 10 years’ experience in a similar role.
    Must have PSV driving license.
    Interest in Sales with a desire to work in a Real Estate Company.
    Excellent in- interpersonal relationships, communication, and negotiation skills.
    Great attitude and willingness to learn.
    Excellent knowledge of MS Office & Excel.

    If you possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Company Driver) before 2nd September 2023 to recruitment@amgrealtors.com

    Apply via :

    recruitment@amgrealtors.com

  • Zonal Sales & Collection Manager

    Zonal Sales & Collection Manager

    Job Purpose/Mission 

    The Zonal Sales and Collection Manager will oversee sales and portfolio health in the region under their stewardship and will be responsible for developing and managing a highly motivated sales and collection team, ensuring that they collect to the full. 
    This is an exciting role which requires understanding our customer base as well as the diversity of the Kenya renewable energy and financial market while ensuring the correct implementation of the commercial strategy. The Zonal Sales & Collection Manager needs to have the determination and vision to embody our core values including: the ability to Think Big and Make It Happen, while always ensuring Exceptional Customer Experience. 

    Responsibilities
     
    Sales Strategy, Collection management and team leadership 

        Breaking down Zonal Strategies into ward level tactics and driving implementation to achieve set KPIs for Sales and Portfolio Health. 
        Communicate monthly & weekly Sales and Loan collection targets while providing required support to achieve them. 
        Inspire, Motivate and Mentor Sales team at ward and zonal level. 
        Ensure that the teams they oversee are highly motivated with structured planning. 
        Supervise Stock movement to ensure Zero stock loss in the region of operation as well as provide volume forecasts on required stock by SKU. 
        Deliver Zonal Sales Volumes as per Contribution target set and in line with revenue goals/Kit Mix. 
        Continuously synthesize feedback from the field team and drive the resolution on challenges that may affect attainment of set goals. 
        Manage and follow up sales and loan collection performance within the zones. 
        Recruit, Train and Retain Area Agent Leads as well as Sales Agents. 
        Supervise the zonal trainer in building sales and collection capabilities of sales team. 

    Customer Management 

        Provide guidance to ensure field teams provide exceptional Customer Experience at  every customer touch point in collaboration with Customer Experience Team. 
        In collaboration with Customer Finance and Customer Experience drive the implementation of Portfolio Repayment and Customer Clinics to increase customer touch points that will improve portfolio health and customer experience. 

    Reports/ Reporting 

        Daily, Weekly and Monthly Reporting on ALL KPIs as required. 
        Actively participate on monitors competition in collaboration with the Product Dev team 
        Escalate Identified risks and define possible mitigation measures. 

    At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 
     
    We believe that great managers: 

     

    Deliver ambitious results: As a high-performing and accountable leader, you create an environment enabling effective action and bold decision which contribute to successful delivery of results. 
    Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness. 
    Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility. 
    Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening. 
    Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging. 

    Knowledge and Skills 
     Experience: 

        6 years’ experience within service subscription industry or Insurance or asset financing leading a team. 
        Sales Success Track record 
        Loan Sales & Portfolio Management experience 
        Experience in the development of Sales Strategies and loan collection strategies. 
        Computer skills in a Microsoft Windows environment. 
        Good oral and written communication 
        Experienced at multitasking under pressure against demands and deadlines, whilst always maintaining a positive and constructive attitude and demeanor 
        Evidence of the practice of a high level of integrity, professionalism, confidentiality, and maturity 
        Flexible approach to working, able to pick up a variety of tasks/projects with minimal 
        supervision. 
        Excellent organizational skills and attention to detail 
        Agility and innovation 

     
    Qualifications: 

    Bachelor’s degree in business administration or relevant field. 

     
    Language(s): 

    English 
    Kiswahili

    Apply via :

    www.engie.com