Jobs Kenya

Company Founded: Founded in Nil

  • Network Engineer Level 2

    Network Engineer Level 2

    Working at NTT
    NOTE: This is a CONTRACT role for an initial period of 8 months.
    The role of Network Engineer is responsible for building and maintaining the day-to-day operation of the organisation’s computer network.
    Key Roles and Responsibilities:

    Performs basic problem determination and log the cases with Dimension Data Help Desk as the first point of contact.
    Collects relevant technical information.
    Attempt to resolve network and security related problem by following the guidance provided.
    Filter non-technical problems from technical problems with the help of Dimension Data
    Resolve known problems through product documentation or other local resources.
    Report unknown or technical problems on ticketing system at customer portal
    Resolve network related problems.
    Troubleshooting of reported problems that are within the scope around the Network and Security Infrastructure.
    Resolving configuration problems.
    Resolution of software problems (OEM back-to-back required for escalation)
    Determination of product specification defects
    Generating workarounds for hardware and software bugs where applicable

    Knowledge, Skills, and Attributes:

    Strong understanding of network infrastructure and network hardware
    Ability to think through problems and visualize solutions
    Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, controllers
    Knowledge of application and network infrastructure protocols
    Ability to create accurate network diagrams and documentation for design and planning network communication systems
    Good analytical and problem-solving skills

    Academic Qualifications and Certifications:

    Bachelor’s degree in information technology or related field of study with a network engineering focus.
    Relevant certifications, e.g. Cisco, Fortinet, equivalent CCNP (Cisco), ITIL
    Experience in supporting critical network and security infrastructure which includes cisco Catalyst and Nexus Switches, Cisco and Fortinet firewalls.
    Experience in configuration and troubleshooting routing protocols such as OSPF, BGP, Eigrp and IS-IS

    Apply via :

    careers.services.global.ntt

  • Front officer Admin B2B Sales Executive

    Front officer Admin B2B Sales Executive

    Job Purpose
    Our client seeks to hire front officer Administrator with a proven experience as a customer Care.You will be more focused on general administrative duties and being the first point of contact for the organization whereas handling customer relations and issues related to products or services offered by the organization.
    Roles & Responsibilities.

    Greet, assist, and direct visitors.
    Answer, screen, and forward incoming phone calls.
    Coordinate with various departments and provide updates or information as needed
    Manage appointment scheduling.
    Handle mail, couriers, and deliveries.
    Assist with basic administrative tasks like data entry, filing, and record-keeping.
    Handle and resolve customer complaints or queries.
    Manage customer accounts and details.
    Process orders, forms, and requests.
    Keep records of customer interactions and transactions.
    Escalate unresolved issues to the relevant departments or personnel.
    Coordinate with other departments to ensure seamless service delivery.
    Provide feedback on customer service efficiency and effectiveness

    Required Qualifications and Competencies:

    Degree/Diploma in admin/communication/PR or related fields
    Proven work experience as a Front Office Representative with a background of customer care
    Must be proficient in Microsoft Office Suite (Excel, Word and Power point)
    Must be presentable with great personality
    Superior Communication skills both written and oral are required
    Ability to handle multiple projects at a time.

    go to method of application »

    Apply directly through Our Careers Pageor email vacancies@gaprecruitment.co.keN.B. If you’re emailing us directly, remember to insert in the email subject line Front Office Admin for consideration latest by Tuesday 29th August 2023

    Apply via :

    vacancies@gaprecruitment.co.ke

  • Front Officer Administration

    Front Officer Administration

    Job Purpose
    Our client seeks to hire front officer Administrator with a proven experience as a customer Care.You will be more focused on general administrative duties and being the first point of contact for the organization whereas handling customer relations and issues related to products or services offered by the organization. 
    Roles & Responsibilities.

    Greet, assist, and direct visitors.
    Answer, screen, and forward incoming phone calls.
    Coordinate with various departments and provide updates or information as needed
    Manage appointment scheduling.
    Handle mail, couriers, and deliveries.
    Assist with basic administrative tasks like data entry, filing, and record-keeping.
    Handle and resolve customer complaints or queries.
    Manage customer accounts and details.
    Process orders, forms, and requests.
    Keep records of customer interactions and transactions.
    Escalate unresolved issues to the relevant departments or personnel.
    Coordinate with other departments to ensure seamless service delivery.
    Provide feedback on customer service efficiency and effectiveness

    Required Qualifications and Competencies:

    Degree/Diploma in admin/communication/PR or related fields
    Proven work experience as a Front Office Representative with a background of customer care
    Must be proficient in Microsoft Office Suite (Excel, Word and Power point)
    Must be presentable with great personality
    Superior Communication skills both written and oral are required
    Ability to handle multiple projects at a time.

    N.B. If you’re emailing us directly, remember to insert in the email subject line Front Office Admin for consideration latest by Tuesday 29th August 2023

    Apply via :

  • Data Analyst

    Data Analyst

    Job Purpose/Mission 
    This person provides and maintains data analyses for Customer Finance Department, as well designs, implements and maintains advanced data process data analyses systems. Analysis function is both practical and exploratory, existing to answer to the needs of other departments’ data-based inquiries or projects through computer programming, and to explore and discover new ways of adding benefit to the company by analysing available data through programmatic means. The responsibilities of the Data Analyst include analytics and report generation towards support in operational planning and performance analysis..
    Responsibilities

    Developing and implementing data collection tools and data analysis that optimize statistical efficiencies 
    Identify, analyse and interpret trends or patterns in complex data sets 
    Collate and analyse data for reports. 
    Generate reports to assist teams in focusing field activities and enhance the monitoring,
    evaluation, and learning.
    Compiling, analysing, and interpreting quantitative data for adhoc and regular market
    intelligence analysis.
    Perform analysis on different projects assigned by the supervisor. 
    Prepare Sales Commissions Payroll preparation for staff & contractors -Commissions, bonus, retainers.
    Interpreting data, analysing results using statistical techniques.

    Knowledge and skills 
    Experience:

    Exceptional advanced skills in Excel.
    Knowledge in data analysis.
    Experience with operational improvement techniques.
    Outstanding analytical and problem solving skills.
    Proven team player.

    Qualifications:

    Bachelor’s Degree in Computer Science, Statistics, Mathematics or related field

    Language(s): 

    English fluency (writing, speaking and reading)

     Technology:

    Experience in Data System and Tools

    Apply via :

    www.engie.com

  • Client Manager, Public Sector

    Client Manager, Public Sector

    Working at NTT

    Responsible for delivery of the metrics set in the quarterly accountability matrixes as defined by the Sales Execution Framework
    Managing and building client relationships for commercial and enterprise accounts across East Africa. Proficient in selling: Cisco, Microsoft, Checkpoint,Veritas, DellEMC, VMWare, F5, Palo Alto, NetSuite, AWS and SAP.
    Driving sales strategy into the account base, by working closely with the Line of Business Manager and Solution Architects / Engineers and Technology leads.
    Accurately forecast annual, quarterly and monthly revenue pipeline and responsible for individual sales target.
    Develop and manage client account plans to ensure revenue growth across Solution Groups.
    Engage appropriate resources at all levels within the Company and with external partners and suppliers where necessary to ensure revenue growth.
    Liaise between account holders and various departments as well as communicating effectively to maintain customer satisfaction and uphold company protocols.
    Secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
    Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
    Proactively assess, clarify, and validate client needs on an ongoing basis.
    Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.
    Closely coordinate company executive involvement/sponsorship with client management.
    Timely reporting on the set metrics on a weekly basis or as per the manager’s requirement

    QUALIFICATIONS SKILLS AND EXPERIENCE

    A college degree from an accredited institution
    A minimum of 8 years of client management, preferably within the IT field and Public Sector
    Competent in Microsoft Office.
    Strong CRM skills e.g., Salesforce
    Vendor / distribution / sales channel knowledge and experience
    Demonstrated track record of meeting sales targets

    Apply via :

    careers.services.global.ntt

  • Company Driver

    Company Driver

    Key Responsibilities:

    Pick and drop company professionals from /to desired work-related destinations e.g. site visits, during team building events, training, etc.
    Pick and drop clients from/to designated areas during site visits and any other company events as may be organized from time to time
    Ensure timely renewal of required documents e.g. Driving License, vehicle insurance, NTSA compliance etc.
    Read, understand and adhere to NTSA and county government requirements e.g. speeding, parking, loading etc.
    Ensuring that vehicles are serviced and in good condition to perform duties satisfactorily by keeping tab of the service due dates and relaying the same to the supervisor in good time. This responsibility includes scheduling for and attending annual vehicle inspections.
    Maintaining regular checks on all company vehicles and reporting malfunctions to the administration/supervisor as soon as possible.
    Advise the administration/management of any requirements for maintenance or repairs well in advance of scheduled trips
    Supervise and report on any repairs to be done to the company vehicles.
    Run company errands such as dropping title deeds and sales agreements etc.
    Identify business opportunities by prospecting different clients and present the company’s products or inviting them to AMG offices for the same.
    Carry out product demonstrations to clients and brief them about the location, benefits, price, and modes of payment.
    Follow up prospects till the execution of the sale and after-sale service.
    Handle correspondences and inquiries through emails, phone calls, and one on one sessions.
    Follow up with payments by clients sourced by self (Debt collection).
    Create good relationships with clients by providing support, information, and guidance.

    Qualifications

    Bachelor’s degree in any business related field from a recognized institution.
    Valid driving license from a recognized institution.
    Minimum 10 years’ experience in a similar role.
    Must have PSV driving license.
    Interest in Sales with a desire to work in a Real Estate Company.
    Excellent in- interpersonal relationships, communication, and negotiation skills.
    Great attitude and willingness to learn.
    Excellent knowledge of MS Office & Excel.

    If you possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Company Driver) before 2nd September 2023 to recruitment@amgrealtors.com

    Apply via :

    recruitment@amgrealtors.com

  • Zonal Sales & Collection Manager

    Zonal Sales & Collection Manager

    Job Purpose/Mission 

    The Zonal Sales and Collection Manager will oversee sales and portfolio health in the region under their stewardship and will be responsible for developing and managing a highly motivated sales and collection team, ensuring that they collect to the full. 
    This is an exciting role which requires understanding our customer base as well as the diversity of the Kenya renewable energy and financial market while ensuring the correct implementation of the commercial strategy. The Zonal Sales & Collection Manager needs to have the determination and vision to embody our core values including: the ability to Think Big and Make It Happen, while always ensuring Exceptional Customer Experience. 

    Responsibilities
     
    Sales Strategy, Collection management and team leadership 

        Breaking down Zonal Strategies into ward level tactics and driving implementation to achieve set KPIs for Sales and Portfolio Health. 
        Communicate monthly & weekly Sales and Loan collection targets while providing required support to achieve them. 
        Inspire, Motivate and Mentor Sales team at ward and zonal level. 
        Ensure that the teams they oversee are highly motivated with structured planning. 
        Supervise Stock movement to ensure Zero stock loss in the region of operation as well as provide volume forecasts on required stock by SKU. 
        Deliver Zonal Sales Volumes as per Contribution target set and in line with revenue goals/Kit Mix. 
        Continuously synthesize feedback from the field team and drive the resolution on challenges that may affect attainment of set goals. 
        Manage and follow up sales and loan collection performance within the zones. 
        Recruit, Train and Retain Area Agent Leads as well as Sales Agents. 
        Supervise the zonal trainer in building sales and collection capabilities of sales team. 

    Customer Management 

        Provide guidance to ensure field teams provide exceptional Customer Experience at  every customer touch point in collaboration with Customer Experience Team. 
        In collaboration with Customer Finance and Customer Experience drive the implementation of Portfolio Repayment and Customer Clinics to increase customer touch points that will improve portfolio health and customer experience. 

    Reports/ Reporting 

        Daily, Weekly and Monthly Reporting on ALL KPIs as required. 
        Actively participate on monitors competition in collaboration with the Product Dev team 
        Escalate Identified risks and define possible mitigation measures. 

    At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 
     
    We believe that great managers: 
     

    Deliver ambitious results: As a high-performing and accountable leader, you create an environment enabling effective action and bold decision which contribute to successful delivery of results. 
    Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness. 
    Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility. 
    Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening. 
    Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging. 

    Knowledge and Skills 
     Experience: 

        6 years’ experience within service subscription industry or Insurance or asset financing leading a team. 
        Sales Success Track record 
        Loan Sales & Portfolio Management experience 
        Experience in the development of Sales Strategies and loan collection strategies. 
        Computer skills in a Microsoft Windows environment. 
        Good oral and written communication 
        Experienced at multitasking under pressure against demands and deadlines, whilst always maintaining a positive and constructive attitude and demeanor 
        Evidence of the practice of a high level of integrity, professionalism, confidentiality, and maturity 
        Flexible approach to working, able to pick up a variety of tasks/projects with minimal 
        supervision. 
        Excellent organizational skills and attention to detail 
        Agility and innovation 

     
    Qualifications: 

    Bachelor’s degree in business administration or relevant field. 

     
    Language(s): 

    English 
    Kiswahili

    Apply via :

    www.engie.com

  • Aftersales Support Lead Tele Sales Executive Executive Assistant – Kisumu Driver Dye & Textile Technical Expert

    Aftersales Support Lead Tele Sales Executive Executive Assistant – Kisumu Driver Dye & Textile Technical Expert

    Job Purpose: Our client is seeking to recruit an After Sales Support Lead in their dynamic team. The individual shall the responsible for all the after sales support, maintenance and service of electronic security systems, while providing exceptional client experience to the companys clients.
    Roles & Responsibilities

    Oversee client support service of electronic security systems such as CCTV, Access Control, Barriers, Bollards, Electric Fence, Public Address and Voice, Alarms, Building, IPBAX, Speedstiles, Tripods, Intercom, Electric Gates and Fire, Alarm systems among other systems.
    Continuously update, maintain and manage accurate data on after sales services for our clientele.
    Ensure all upgrade requirements are reported to clients and to the supervisor in writing through job cards and also informed verbally.
    To board new clients to the support experience after project handover.
    To analyze support reports or jobs for status of calls, part replacements, raise quotations for part replacements and follow up for client approvals.
    Prepare daily, weekly and monthly reports for all support calls and maintenance.
    Own and manage all After Sales Service KPIs (cost, first time fix, call turnaround time, productivity output and efficiency ratio per employee) to achieve maximum efficiency.
    Responsible for attending to clients support meetings.
    Coach and support the team to comply with best practices and company standards.
    To handle complaints from clients professionally and escalate when necessary.
    To ensure clients are properly trained on systems installed.
    To work with the technical department as appropriate to ensure proper stocking of high use parts.
    To carry out any other tasks as may be directed by the Management.
    Create trust relationships with clients.
    Lead, develop and motivate a team of service technicians.

    Required Skills & Qualifications

    A Diploma or Degree from any recognized institution in a relevant field with a proven experience as After Sales Support executive.
    Working knowledge of multiple security functions and security-driven technology solutions is an added advantage
    Excellent analytical skills and detail oriented
    Effective planning and efficient execution
    A minimum of three years experience in the field of customer support.
    Working knowledge of general maintenance processes and methods.
    Enthusiastic and committed with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels.
    Excellent communication skills both written and spoken.
    Self-driven and able to work under minimal or no supervision
    Proficient in managing and leading teams
    Good knowledge of technology-driven security solutions and willingness to continually acquire new skills.
    Computer expertise especially in MS Word, MS Excel and PowerPoint.
    A good team player

    Apply directly through Our website or email your CV to Careers Page  vacancies@gaprecruitment.co.ke
    N.B. If you’re emailing us directly, remember to insert in the email subject line Aftersales Support Lead for consideration by Monday 28th August 2023.

    go to method of application »

    Use the link(s) below to apply on company website.  Use the emails(s) below to apply 

    Apply via :

  • Projects Financial Administrator

    Projects Financial Administrator

    Working at NTT
    Key Roles and Responsibilities:
    Revenue Recognition and Assurance:

    Collaborate closely with project managers to understand project scopes, deliverables, and milestones for accurate revenue recognition.
    Review and validate project-related revenue recognition in accordance with company policies and revenue recognition standards.
    Ensure compliance with revenue recognition guidelines, addressing any potential risks or discrepancies.

    Financial Tracking and Reporting:

    Maintain project financial records and documentation related to revenue recognition, expenses, and billing.
    Generate accurate and timely financial reports to communicate project revenue, expenses, and profitability to relevant stakeholders.
    Identify revenue assurance issues, investigate discrepancies, and collaborate with teams to resolve any financial anomalies.

    Billing and Invoicing:

    Assist in the preparation of client invoices based on project milestones and deliverables, ensuring accuracy and adherence to contractual terms.
    Collaborate with project managers to review and reconcile billing data, verifying that invoices align with project progress.

    Expense Management and Cost Control:

    Monitor project-related expenses, verifying accuracy and proper allocation to ensure accurate project cost reporting.
    Collaborate with project teams to track and control project costs, identifying cost-saving opportunities and mitigating potential overruns.

    Financial Documentation and Compliance:

    Maintain organized and accurate financial records, ensuring proper documentation of revenue recognition, billing, and other financial transactions.
    Facilitate internal and external audits by providing necessary financial documentation and explanations.

    Communication and Collaboration:

    Serve as a key point of contact for project managers and cross-functional teams regarding revenue recognition, financial status, and billing matters.
    Collaborate with stakeholders to ensure accurate and timely communication of project financial information

    Qualifications and Experience

    Bachelor’s degree
    At least CPA 2 qualification
    At least 2-year experience

    Knowledge, Skills and Attributes

    Curious
    Creative
    Adaptive
    Dynamic
    Accountable
    Responsible
    Productive
    Self-directed
    Flexible
    Collaborative

    Apply via :

    careers.services.global.ntt

  • Product Manager – Payments

    Product Manager – Payments

    Key Responsibilities:

    Product Ownership: Own your specific product roadmap. Define what needs to be built in line with the company’s objectives and product strategy for your product line by ensuring product/market fit.  You will be responsible for grooming and maintaining the product backlog.
    Market Analysis: Assess the product landscape as related to new customer needs, feeding our roadmap and backlog for continuing product development and enhancements. Collaborate with other stakeholders to conduct user research and gather customer feedback to inform future product development and optimization.
    Product Analysis – Develop business cases and product design documents based on priority capturing user-journeys, market feedback, pricing analysis and other relevant metrics to inform product prioritization decisions.
    Product Definition: Collaborate with Engineering to discuss release planning, Proof-of-Concepts and agree on specific timelines for functional solutions. Help to champion and model an agile approach to product design and management.
    User Experience enhancement: As the primary owner of the User Experience for your product, you will translate user research and hypothesis testing into product requirements to enhance user experience. Work closely with User Interface Design to craft simple, valuable experiences that can be captured into the business requirements documentation.
    Product Review: Conduct regular user testing and analyses of products and services to ensure they are meeting user needs and growing the retention metric. Review and report on your products key success metrics. Monitor the project and keep stakeholders updated on progress and escalate any risks to delivery.
    Documentation: Occasionally create support and training documents for users. Produce and prioritise product backlogs and other relevant project documentation using the team tools provided.

     Skills & Key Competencies:
    Required:

    Degree in Computer Science, or Business Administration, or related technical degree.
    Between 2-7 years’ experience as a product manager within a technical environment, with a focus on building and delivering customer-centric solutions;
    Between 2 and 5 years’ experience in product management for digital payment products, whether integrating platforms with digital payment providers, or in building in-house digital payment products. Relevant experience includes: building/integrating with mobile money solutions, digitized credit card and POS payments, digital bank transfers, e-wallet infrastructures.
    Communication – Excellent communication and presentation skills — to motivate, influence and lead a cross-functional team toward a goal, while also getting buy-in from others (whether that be someone on another team or an exec).  Prepare and deliver various product portfolio-related presentations, both internally and externally. 
    Ownership – Must take on tasks and workstreams with full ownership to execution.  Quick to take the blame if something goes wrong, and equally quick to give credit to the rest of the team when it goes well
    Collaboration – Demonstrated experience creating product plans and a story to explain what’s next while also taking into account the many moving parts across a team, product, or organization.  Internally, you’ve closely worked with Engineering, Design and Data/Data Science using an Agile methodology and development sprints.
    Time management — distinguish between urgent, and important, and know how to prioritize and plan your time.  A desire for continuous improvement and ability to work under pressure and with tight timelines. Experience in handling the pressure of fast-paced, startup environments where you wore multiple hats and used limited resources
    User understanding — to empathize, listen, and co-create with the end customer and solve an existing pain point or identify new pain points.  You have an eye for good design and user experience.
    Work Ethic — genuine care for the product and willingness to go to any necessary length to ensure its success;

    Desired: 

    Empathy for, and experience in working with people in lower socio-economic segments.  
    Experience in a high growth of startup environment with an emphasis on speed.
    Previous experience with toolsets –  Jira, Confluence and Productboard

    Apply via :

    kyosk.hire.trakstar.com