Company Founded: Founded in Nil

Senior Salesforce Developer

JOB BRIEF

As a Senior Salesforce Developer, you will be part of a small but growing product development team in Kenya that works collaboratively and actively to contribute to developing the company’s Salesforce solutions.

What we are looking for
We are looking for an experienced Salesforce Developer who:

is excited to join a fast-growing tech-for-good Salesforce product company
is a problem solver and likes to get stuck into technical challenges
has an entrepreneur mindset and is a self-starter
enjoys a hyper transparent flow of information, conversation and ideas
thrives in a culture of ownership, partnership, innovation and delivery

Responsibilities
Design and develop our Salesforce based solutions

Lead the solution design process for new features
Lead the development of new features and functionality
Lead the maintenance and improvement of existing features
Drive innovation on new features that can be added to the solution
Contribute to the development of a strategic vision for product development and enhancement
Support the Customer Success team with custom development of functionality and features, as well as 3rd line support where necessary

Coaching and Mentoring team members

Assist fellow developers in troubleshooting and resolving any technical issues they are experiencing
Assist in upskilling and training of junior members of the team.

Requirements and Professional Specifications

3-5+ years experience designing and developing on the Salesforce platform
In-depth experience with Salesforce no-code tools like Process Builder, Flows, Workflow rules
In-depth understanding of APEX design patterns and object-oriented programming
In-depth experience implementing and developing with APEX, Visualforce and SOQL
Experience in building web services and event driven triggers
Experience in designing, developing, testing and deploying custom web components utilizing technologies like: Lightning Web Components, Visualforce, HTML, CSS, JavaScript, JQuery libraries, AJAX, etc.
Experience working with Agile development methodologies and test-driven development
Passion for the Salesforce technology platform
Excellent written and verbal communication skills
Proactive, able to take initiative and self-motivate

Added Bonus

Experience developing Salesforce managed packages
Experience in the financial sector, in particular in loan management
Experience with Jira and Bitbucket
Experience with Salesforce DX ( Scratch orgs, CLI) to manage Apps across their lifecycle
Salesforce developer or architect related certifications

Apply to talent@workforceafrica.co with the Subject title as Senior Salesforce DeveloperOnly Shortlisted Candidates will be contacted.

Apply via :

talent@workforceafrica.co

November 2, 2024
Solar Service Technicians- Naivasha Remote Website Administrator & Online Marketing Executive Technical Solar Sales Executive- Solar System Solar Service Technician- Nairobi Stores Clerk

Job Purpose:

To carryout repairs of items brought to the workshop, communicate to the clients and manage workshop processes.
To prepare and facilitate all solar installations, service contracts, call outs and trouble shooting.

Key Responsibilities:

Assist the team in designing of systems from main items to wiring diagrams/pictorials for presentation or any other purpose.
Receive and record items brought into the workshop for repair and have an up-to-date report on their status.
Diagnose faulty items brought to the workshop to find the root cause of failure, write a report and share with the client and concerned persons.
Ensure all items brought to the workshop are repaired/returns to clients as per the findings and agreement with the client.
Process and arrange proper return/replacement of defective item on warranty as per the company policy.
Monitors repair parts usage to determine if current stock levels are adequate for maintaining repairs schedule and submits monthly requirement to procurement for action.
Manage and plan for all service contracts. Ensure clients are informed of the visit 3 days in advance. Ensure follow up of expired contracts
Open jobs in CRM for every solar installation while ensuring jobs are closed as and when they are concluded
Prepare for all installations, site surveys and call outs by properly coordinating and allocating resources such us technicians and vehicles. Ensure preparations are done a day or 2 before actual installation dates to allow for early departure of the team to site.
Prepare and send site survey, hand over, service contract and troubleshooting reports to the clients digitally via email. Ensure there is constant commination with the clients in case of any changes in timings etc.
Ensure installation materials are always available in our stores
Prepare and request for technicians’ payments via petty cash and via sending directly to payables in Nairobi. Ensure all invoices are sent and posted on the system on time and correctly
Manage day to day interactions with clients either directly or indirectly through receiving both internal and external calls, mail and walk in clients in the technical department.
Invoicing and requisition of items from stores.
Monitor all service calls out and ensure clients are billed for all call outs as per laid down policy.
Research, test and write report for all new items brought for testing.
Enforce workshop kaizen and the 6s by ensuring that only the required items are in the work shop and all the rest are in their rightful place.

Required Qualifications and Competencies:

Bachelors Degree in Electrical/ Energy Engineering and/or related technical field.
Basic Plumbing & Electrical Certificates will be an added advantage
Hands-on Installation works in Solar Water Heating, PV & Power Back-up systems
At least 3 years technical experience in the solar industry.
Ability to work in a dynamic environment in a small team and enjoy multi-tasking and working under pressure to achieve deadlines.
Quick learner, capable of grasping the structure & intricacies of the energy business & markets.

Interested?
Apply directly through Our Careers Page or email your CV to vacancies@gaprecruitment.co.ke
N.B. If you’re emailing us directly, remember to insert in the email subject line Solar Service Technicians- Naivasha consideration by Thursday 28thSeptember 2023

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 2, 2024
Information System Auditor

Job Overview:

We are seeking a highly qualified and CISA-certified Systems Auditor to join our dynamic financial services group. The Systems Auditor will play a crucial role in ensuring the integrity, security, and compliance of our technology-related systems. With a strong background in systems auditing, internal controls, risk mitigation, and compliance, the Systems Auditor will contribute to the company’s success by identifying vulnerabilities, implementing audit strategies, and fostering a culture of continuous improvement.

Key Responsibilities:

Audit Strategy and Execution: Develop and implement audit strategies to review potential risk areas within the organization’s technology-related systems. Execute and oversee audits to assess internal controls and system security.
Internal Control Reviews: Direct and perform reviews of internal control procedures and security for systems under development and enhancements to current systems.
External Collaboration: Coordinate and interact with external auditors, administrators, staff, and law enforcement officials as needed. May be required to testify in court in case of fraud related to system breaches.
Training and Development: Assist and train other audit staff in computerized audit techniques and the analysis of computerized information systems.
Information Control Reviews: Conduct information control reviews, including system development standards, operating procedures, system security, programming controls, communication controls, backup and disaster recovery, and system maintenance.
Audit Planning: Develop the audit plan, including defining scope and objectives, audit procedures, and obtaining approval for action.
Compliance Assurance: Ensure the company adheres to regulatory guidelines and industry practices. Confirm compliance with “the money remittance regulations, 2013,” and any other relevant regulations.
Financial Reporting: Review the company’s financial reporting systems to confirm adherence to generally accepted accounting principles.
Exception Reporting: Report all audit exceptions with recommendations to the Board of Directors (BOD).
Financial Verification: Prepare, analyze, reconcile, and verify accounts being examined.
Efficiency Improvements: Conduct system reviews to assess effectiveness and efficiency, recommending necessary actions to improve deficiencies.
Documentation: Maintain audit planning worksheets for every engagement and weekly accomplishment reports.
Central Bank Reporting: Confirm that central bank reports are sent by the accounts department as per current requirements.
Anti-Money Laundering (AML) Compliance: Ensure strict adherence to anti-money laundering policies and report suspicious cases to the company’s Money Laundering Reporting Officer as required by authorities.
Annual Audit Program: Develop an annual audit program to ensure all company sections are audited at least once during the financial year.
Inventory Management: Witness inventory taking of company’s fixed assets and supplies on an annual basis.
Policy and Procedure Reviews: Assist in the review of systems established to ensure compliance with policies, plans, procedures, and regulations.
External Auditor Support: Provide assistance to external auditors as needed.
Action Follow-Up: Monitor the implementation of recommended actions for improvement.
Ad Hoc Responsibilities: Perform any other duties as assigned by the General CEO (GCEO) and BOD.

Qualifications:

CISA certification is required.
Bachelor’s degree in a relevant field.
Minimum of 2 years of experience in systems auditing.
Strong knowledge of internal controls, compliance, and risk management.
Excellent communication and analytical skills.
Attention to detail and the ability to work independently

Apply to talent@workforceafrica.co with the subject as Systems Auditor-Kenya

Apply via :

talent@workforceafrica.co

November 2, 2024
Product Manager – CORE

Role Profile
We are seeking an experienced & skilled and Technical Product Manager (PM) to take full ownership of our core platform’s strategy, ensuring it aligns with business requirements for scalability, stability, and security.
As the Product Manager for our core platform, you will play a pivotal role in formulating and executing the strategic roadmap for its development. Your expertise will be central in defining how the platform meets our business needs and requirements, particularly in terms of scaling to accommodate growth, ensuring stability, and fortifying security measures.
Your responsibilities will involve collaborating with cross-functional teams, including engineering, architecture, and operations, to ensure a cohesive and well-coordinated approach to platform enhancements. Your deep understanding of technical aspects and market trends will be essential in making informed decisions and leading the platform’s growth.
Success in this role hinges on your ability to navigate complex technical challenges, devise innovative solutions, and drive continuous improvements to optimize the core platform. If you are passionate about owning and shaping the technical direction of a core platform to meet business objectives and thrive in a fast-paced e-commerce environment, we invite you to join our team and play a crucial role in shaping the future of our company.
This is a rare opportunity to impact not just the future of Kyosk, but the future of digital service delivery across Africa.
Key Responsibilities
As the Product Manager for the Core Platform, you will play a critical role in driving the vision, strategy, and execution of our platform to support our e-commerce business. You will collaborate closely with cross-functional teams, including engineering, design, marketing, and customer support, to deliver cutting-edge solutions.

Product Ownership and Strategy:

Take full ownership of the roadmap and strategy for the core software platform, ensuring alignment with the company’s overall business objectives and product vision.
Define the key features, functionalities, and improvements required for the core software platform based on technical requirements and market analysis.
Drive the product strategy by collaborating with key stakeholders, including engineering, architecture, and executive teams, to prioritize initiatives that enhance the platform’s performance and scalability.

Technical Roadmap Development:

Develop a comprehensive and detailed technical roadmap for the core platform, outlining major technology upgrades, system architecture enhancements, and infrastructure improvements.
Work closely with the engineering team to identify technical debt, prioritize its resolution, and ensure the platform remains maintainable and scalable.

Market and Technology Analysis:

Conduct thorough market analysis, focusing on technical trends and advancements, to identify opportunities for innovation and competitive advantage within the core platform.
Stay abreast of industry best practices, emerging technologies, and advancements in software development, integrating relevant insights into the platform’s strategy and roadmap.

Product Definition and Backlog Management::

Collaborate closely with the engineering team to define clear and precise product specifications and user stories that address technical requirements and align with the platform’s objectives.
Take charge of grooming and maintaining the technical product backlog, ensuring that technical tasks and deliverables are prioritized effectively.

Agile Development and Release Planning:

Champion and implement agile methodologies for the technical product development process, facilitating effective collaboration between product, engineering, and other cross-functional teams.
Collaborate with the engineering team to plan releases, set timelines for functional solutions, and coordinate product feature delivery within development sprints.

Technical Documentation:

Collaborate with technical stakeholders to create and maintain comprehensive technical documentation for the core software platform, including system architecture diagrams, API documentation, and technical specifications.
Ensure that technical documentation is up-to-date, easily accessible, and serves as a valuable resource for development teams.

Product Performance Analysis:

Establish and track key performance indicators (KPIs) for the core platform’s technical aspects, regularly analyzing and reporting on these metrics to identify areas for optimization and improvement.
Utilize data-driven insights to make informed decisions and prioritize future technical enhancements.

Collaboration and Communication:

Foster effective communication and collaboration between cross-functional teams, including engineering, architecture, and product teams, to ensure a seamless and successful development process.
Keep stakeholders informed of the progress of technical initiatives, milestones, and any potential risks to delivery.

Skills & Key Competencies
Required:

Technical Background: Bachelor’s degree in Computer Science, Engineering, or a related technical field. Demonstrated experience of 2-7 years as a product manager within a technical environment, with a strong focus on building and delivering customer-centric solutions for a core platform.
Fintech Expertise: Between 2 and 5 years of hands-on experience in building Fintech applications or platforms, or integrating Fintech services into mobile or web applications. This includes experience in areas such as Buy Now Pay Later, Stock Financing, E-Wallet, Insurance, Savings, or Agency Banking.
Communication: Excellent communication and presentation skills to effectively motivate, influence, and lead cross-functional teams towards common goals. Ability to secure buy-in from stakeholders, whether internal teams or executives. Capable of preparing and delivering product portfolio-related presentations both internally and externally.
Ownership: Demonstrate a sense of ownership in taking on tasks and workstreams, showing commitment to seeing projects through to successful execution. Willingness to take responsibility when things go wrong and generously give credit to the team when things go well.
Collaboration and Agile Methodology: Proven experience in creating product plans and effectively communicating the product roadmap. Demonstrated success in working closely with Engineering, Design, and Data/Data Science teams using Agile methodology and development sprints.
Time Management: Exceptional time management skills to differentiate between urgent and important tasks and effectively prioritize and plan work. Adaptability to thrive in a fast-paced environment with tight timelines and a desire for continuous improvement.
User-Centric Approach: Strong user understanding and empathy, enabling the ability to co-create with end customers and address their pain points effectively. A keen eye for good design and user experience to drive product enhancements.
Work Ethic: Display a genuine care for the core platform and demonstrate a proactive attitude, willing to go the extra mile to ensure its success.

Desired:

Empathy for Lower Socio-economic Segments: Experience in working with and understanding the needs of people in lower socio-economic segments, and a desire to develop solutions that cater to their specific requirements.
High-Growth Startup Experience: Previous experience working in a high-growth startup environment, with a strong emphasis on speed and agility in product development and deployment.
Toolset Familiarity: Familiarity with product management tools such as Jira, Confluence, and Productboard to streamline product development processes and enhance collaboration.

Apply via :

kyosk.hire.trakstar.com

November 2, 2024
Credit Controller

POSITION OVERVIEW.
We are looking to hire an experienced credit control Associate to expertly manage the debts of our company. As a credit control Associate, you will be responsible for collecting debts from our company debtors, evaluating new credit requests, ensuring timely payments of company debts, processing invoices, maintaining the sales ledger, and providing administrative support.
Roles & Responsibilities.
Credit Assessment:

Assess the creditworthiness of new and existing customers by reviewing their financial statements, credit references, and payment history. Determine appropriate credit limits and terms based on the analysis.

Credit Control:

Monitor customer accounts to ensure compliance with credit terms and conditions. Follow up on overdue payments through phone calls, emails, and written correspondence. Resolve payment discrepancies or disputes and negotiate repayment plans when necessary.

Policies and Procedures:

Develop and implement credit control policies, procedures, and best practices to ensure compliance with legal and regulatory requirements. Stay updated with industry trends and changes in credit management practices.

Month end closure:

Ensure the month end close for the organization is completed accurately and on time. Identify, calculate and post any accounting adjustments in line with accounting standards and policies.

Reconciliation:

Coordinate quarterly and annual financial statements, as well as management accounts and cash flow forecasts. Support the implementation of the financial control framework including balance Sheet accounts reconciliations.

Compliance:

Oversee and ensure compliance on our tax responsibilities including, VAT, PAYE, Corporation tax and other such related matters. Assist in the compilation of information for the annual audit.

Administration:

Work with key stakeholders to manage and resolve any Accounts receivable issues. Compile, maintain, and file all physical and computerized reports, records, and other documents required, including auditable records.

Auditing:

Coordinated external Audit process

Reporting and Analysis:

Prepare regular reports and analysis on accounts receivable, aging balances, and cash flow projections. Provide management with insights and recommendations to improve credit control procedures, reduce outstanding debts, and optimize cash flow.
Any other duties assigned by the Line Manager.

Key Performance Indicators

100 % Operations Excellence.
100 % Compliance with statutory requirements.
Timely, error free and accurate relevant financial reports.
100% stakeholders management.

Academic Qualification & Experience Required.

At least 8 years of experience in credit control and Finance.
Fully qualified Accountant (CPA-K) with a Bachelor’s degree in Accounting/Finance;
Strong experience in dealing with VAT, PAYE, Corporation tax and other such;
Experienced using BTC, VT, Quick Book, Sage, Excel, Word, and other common software;
Have knowledge of application of International Financial Reporting Standards (IFRS);
Have good IT skills and knowledge of Microsoft Office, especially in Excel;
Have experience of working with financial accounting package;
Good knowledge of accounting principles;
Proficiency skills in keyboarding and file maintenance;
Ability to work with numbers in an accurate and rapid manner Ability to use personal computer and software to develop spreadsheets, databases, and do word processing;
Experience in the month end cycle to close our books and prepare monthly.

Personal Attributes

Strong Financial Acumen;
Problem Solving Skills;
Analytical Thinking;
Detail Orientation;
Planning & organization skills;
Tech Savvy.

Apply via :

kyosk.hire.trakstar.com

November 2, 2024
Financial Analyst (FP and A) – 1 Position Motorized Technical Sales Representative – Maua – 20 Positions Technical Sales Representative – Maua – 40 Positions Logistics Technician – Meru Town – 20 Positions Motorized Technical Sales Representative – Meru Town – 20 Positions Technical Sales Representative – Meru Town – 40 Positions Logistics Technician – Wanguru – 20 Positions Motorized Technical Sales Representative – Wanguru – 40 Positions Technical Sales Representative – Wanguru – 40 Positions Logistics Technician – Kerugoya – 20 Positions Motorized Technical Sales Representative – Kerugoya – 20 Positions Technical Sales Representative – Kerugoya – 40 Positions Logistics Technician – Karatina – 20 Positions Motorized Technical Sales Representative – Karatina – 20 Positions Technical Sales Representative – Karatina – 40 Positions Logistics Technician – Nyeri Town – 20 Positions Motorized Technical Sales Representative – Nyeri Town – 20 Positions Technical Sales Representative – Nyeri Town – 40 Positions Logistics Technician – Machakos – 20 Positions Motorized Technical Sales Representative – Machakos – 20 Positions Technical Sales Representative – Machakos – 30 Positions

About the Job

To maintain financial model of the company, provide support in budgeting and planning process, capital allocation decisions, long term planning, business performance reviews and preparation of materials for the board/shareholders/funders.

Duties & Responsibilities
Budgeting and planning

Drive the annual process of budget preparation and regular update.
Coordinate inputs to the budget from various business heads across the organisation
Challenge inputs/assumptions where necessary
Monthly update of actuals and variance analysis against the budget
Prepare management reports for the monthly management meetings

Capital allocation decisions/ financial model

Perform valuation of specific investments the Group undertakes. Present/defend the results to the senior management
Develop long term financial model for the organisation
Coordinate with business heads on the key assumptions for the valuation. Challenge key assumptions where necessary
Present results of the valuation modelling: NPV, IRR, Payback period, break even point, tornado charts etc
Whenever requested run multiple scenarios for the valuation
Perform valuation of the business using methods others than DCF

Business performance reviews

Agree/review business performance KPIs with the business heads
Regularly populate data against the KPIs
Analyse and interpret the data, identify trends, convert data into information and share with the business heads/depot managers and senior management
Recommend actions based on the analysed data
Regularly hold performance review with the business heads/depot managers
Analyse the unit costs of various business activities
Track performance of individual depots
Perform internal benchmarking, analyse best and poor performers (depots, logistics, call centre etc). Identify the attributes of best performers and disseminate across the organisation
Suggest improvements to business processes based on the analyzed data.
Analyse consumption: top/bottom users, trends. Share insights and improvement recommendations with the management.
Management information for the board/shareholders/funders
Prepare management information for the board/shareholder/funders
Prepare information for ad-hoc requests from board/shareholders/funders
Track agreed KPIs and prepare summary notes
Provide financial/business information for purposes of draw down notes
Follow up on requests from board/shareholders/funders

Other

Provide support on other ad-hoc requests form the management
Continuously learn industry best practices and recommend implementation
Advanced valuation and financial modelling skills. Ability to build complex models from scratch
Strong financial analysis and critical thinking skills
Advanced skill level in relevant MS Office packages like MS Excel , PowerPoint
Ability to perform under pressure and toward strict deadlines
Excellent communication skills. Confident in presenting to senior management, shareholders and funders
Excellent organisational skills and attention to details. Self-starter and able to work under minimal supervision
Curious and interested in business, able to see story behind the figures
Demonstrated openness to change and ability to manage complexities and remain calm, in control even under pressure.
Bachelor’s degree in Finance/Accounting, Business Management, Commerce or Science (Statistics)
A master’s degree in managerial/financial courses an added advantage
CFA/CPA qualification is an advantage

Personal Attributes

Advanced valuation and financial modelling skills. Ability to build complex models from scratch
Strong financial analysis and critical thinking skills
Advanced skill level in relevant MS Office packages like MS Excel , PowerPoint
Ability to perform under pressure and toward strict deadlines
Excellent communication skills. Confident in presenting to senior management, shareholders and funders
Excellent organisational skills and attention to details. Self-starter and able to work under minimal supervision
Curious and interested in business, able to see story behind the figures
Demonstrated openness to change and ability to manage complexities and remain calm, in control even under pressure.

Academic Qualifications
Qualification Name
Level

Bachelor’s degree in finance/accounting, Business Management, Commerce or Science (Statistics)

Degree

A master’s degree in managerial/financial courses an added advantage

Skill Qualifications
Skill
Level

Advanced valuation and financial modelling skills.
Strong financial analysis and critical thinking skills
monitoring of transactions and reporting

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 2, 2024
Vendor & Partner Services Lead

Working at NTT
Client Success Management jobs ensure that the Client Success Management strategy is achieved at a Regional/Country level. They achieve this through leading a team of Client Success Specialists to drive in-contract growth and renewals (with minimum churn). This is in pursuit of country revenue and gross profit targets (for contracts within the Client Success Management account base) set out in the go-to-market services strategy. They may also at times be required to operate as a Client Success Specialist due to the nature and size of the country.
Key Responsibilities:
CSPP Program Management:

Lead all facets of the CSPP Program, ensuring its objectives are consistently met and maintained.
Coordinate with various internal and external stakeholders to guarantee the successful rollout and sustained success of the CSPP Program.
Regularly monitor and analyze performance data to ensure Dimension Data is on track to meet or exceed the agreed-upon metrics.
Identify, define, and track key performance metrics for the program.
Ensure internal teams are equipped with the knowledge and tools to succeed within the framework of the CSPP program.
Coordinate with Cisco to provide necessary training for Dimension Data teams regarding CSPP requirements, benefits, and best practices.
Ensure that all activities within the CSPP adhere to Cisco’s guidelines and requirements.
Stay updated with any changes to the CSPP framework and ensure Dimension Data remains compliant.

SDIS (Dimension Data Support) Services Program

Own internal awareness and education on the SDIS product.
Work Closely with the client managers to ensure all services quotes for VBR include SDIS.
Work closely with the Services Sales team to provide the right pricing for services and SDIS.
Maintain comprehensive documentation that outlines the features, capabilities, and updates related to the SDIS services.
Liaise with the sales and technical teams to ensure they understand the value proposition of SDIS services.
Work closely with the SDIS development team to ensure any enhancement required for the region are considered and possibly implemented.
Lead all facets of the SDIS Program, ensuring its objectives are consistently met and maintained.
Regularly monitor and Analyze performance data to ensure Dimension Data is on track to meet or exceed the agreed-upon SDIS targets.
Stay updated with any changes to the SDIS product and ensure Dimension Data East Africa is aligned as much as possible.

Pricing and Proposals:

Work with a team to ensure all pricing requests for SDI Services are fulfilled, ensuring precision and market competitiveness.
Collaborate with the commercial and sales teams to maintain updated and market-aligned pricing models.
Work closely with the Services Sales team to provide the right pricing for services and SDIS.
Work closely with the Services Sales and Sales team to include our services (SDIS) to all opportunities.
Ensure a clear understanding of the cost structure to set prices that provide value to the customer and profitability to the business.

Collaboration with Services and Client Managers:

Engage closely with services managers to ensure the delivery of top-tier services tailored to client specifications.
Interact with client managers to understand client expectations and ensure our SDIS service offerings are consistently aligned.
Work with the service sales specialist and client managers to reach and surpass regional SDIS service targets, formulating and executing strategies to ensure growth and client satisfaction.
Work closely with the regional SDIS product managers.

Reporting and Analysis:

Regularly update senior management on the progress of the CSPP Program, and regional service targets.
Evaluate performance metrics and identify areas for improvement, implementing strategies accordingly.
Use historical data and current trends to forecast future performance, sales, costs, and other relevant metrics.
Track Key Performance Indicators (KPIs) to measure the company’s success in adopting SDIS.
Create detailed, clear, and actionable reports tailored to the needs of different stakeholders.

Management

Manage the VBR team who will be responsible for SDIS pricing and CSPP program activities.
Oversee the day to day tasks/ requests from the client managers on services pricing and ensure on-time pricing to the sales team.

Academic Qualifications and Certifications:

Bachelor’s degree in computer science, IT, Business, or a related discipline. Master’s degree is a plus.
Minimum of 3 years experience in software-defined infrastructure services, vendor management, or a related domain.
In-depth understanding of Cisco CSPP Program and Support Services.
Stellar communication and interpersonal abilities.
Proven capability to manage multiple projects and priorities in a dynamic setting.
Proficiency in data-driven decision-making and reporting.

Apply via :

careers.services.global.ntt

November 2, 2024
Deputy Director Human Resource and Administration

JOB REF: KDIC/HRA/09/2023/1
Reporting Status
Reporting to Director Finance, Human Resource and Administration
Terms of Appointment
The appointment will be on a Five (5) years contract renewable subject to satisfactory performance.
Job Purpose
The job provides strategic direction, guidance and leadership in the management of Human Capital and Administration function through directing the formulation, implementation and review of strategies, policies, guidelines and procedures for staff attraction, recruitment, retention, performance management, employee relations, motivation, counselling, coaching, mentorship, development, separation and administration matters in line with existing labor laws, public service polices and regulations and other government circulars. The job also oversees the provision of shared services in the Corporation.
Duties and Responsibilities;

Direct the formulation, implementation and review of policies, strategies, guidelines and procedures for Human Resource planning, attracting, recruitment, induction, onboarding, proper placement and succession planning for efficient service delivery.
Direct the formulation, implementation and review of policies, strategies, guidelines and procedures for staff retention, motivation, employee engagement, compensation, Pension scheme management and staff welfare for enhanced staff satisfaction.
Oversee the formulation, implementation and review of policies, strategies, guidelines and procedures for staff development, coaching & mentorship, change management and corporate culture in the Corporation for improved productivity.
Direct the formulation, implementation and review of policies, strategies, guidelines and procedures for performance management, rewards and sanctions for the achievement of the Corporation’s strategic goals.
Direct the formulation, implementation and review of policies, strategies, guidelines and procedures for management of employee relations, staff disciplinary matters, grievances & conflict management and separation to ensure cohesiveness and harmony in the Corporation.
Oversee the formulation, implementation and review of policies, strategies, guidelines and procedures for provision of shared services as transport & fleet, security, cleaning, catering, office facilities, property and records management to ensure a conducive work environment in the Corporation.
Direct the development, implementation and review of performance management system to monitor, evaluate, report and reward performance in line with agreed performance targets and service standards of the Corporation;
Provide strategic leadership in development, implementation and review of objectives and strategies of the Department in line with the Corporations’ strategic plan.
Provide strategic leadership in development, implementation, monitoring and review of Quality Management Systems and other ISO Standards for process improvement and enhanced service delivery in the Department.
Provide strategic leadership in formulation, implementation, monitoring, and reporting of enterprise risk management and business continuity processes for the Department;
Oversee the conservation, harnessing and dissemination of knowledge and information as well as management of the Corporation’s resource center;
Provide strategic leadership in development, implementation and review of the citizen service delivery charter to enhance accountability and transparency in service delivery to stakeholders in the department;
Provide leadership in the development and implementation of corruption prevention and mitigation strategies in human capital management;
Spearhead a robust corporate culture and change management that promotes ethical practices and good corporate citizenship within the Corporation;
Direct the formulation, implementation and review of the annual work plans, annual performance contract, budgets and procurement and asset disposal plans in line with the Corporation’s performance targets and strategic plan for the Department;
Lead in development of Corporation strategy and business continuity management of the Department;
Oversee linkages with the labor industry, other organizations and government departments to keep abreast and updated on developments that are relevant to the human resources process in the Corporation;
Oversee implementation of an effective human resource management information system for monitoring, tracking and evaluating employee activities including staff training, performance management and welfare programs;
Direct the implementation of staff medical scheme, WIBA, GLA and GPA, gratuity, pension scheme and other staff welfare issues;
Overseeing management and use of the Corporation assets.
Oversee target setting, cascading, implementation, monitoring and appraisal of staff in the Department in line with the performance management system.
Oversee the management of the Corporation’s staff Car and Mortgage loan schemes;
Guide the change management and business process re-engineering programs in the Department;
Oversee the development and implementation of effective internal monitoring and control systems to support the Department’s operations;
Direct the preparation of Board papers relevant to the Department and avail to the Chief Executive Officer for approval.
Articulate and guide on policy issues and present reports for the Department to the relevant Board Committees;
Direct the implementation of Board resolutions and decisions relevant to the Department.
Oversee the resolution of complaints and processing of requests for access to information to enhance service delivery in the Department.
Oversee timely response and implementation of internal and external audit recommendations for the Department;
Oversee and manage the day-to-day operations for a smooth functioning and efficiency of Department.

Person Specification
For appointment to this grade, a candidate must have:

A Master’s Degree in any of the following disciplines: Business Management, Human Resource Management, organizational behavior, public administration, social sciences or a related field from a recognized Institution;
A Bachelor’s Degree in any of the following disciplines Business Management, Human Resource Management, organizational behavior, public administration, social sciences, sociology or related field from a recognized Institution;
Minimum period of ten (10) relevant work experience, five (5) years of which must have been in a management role;
Full CHRP qualification;
Must have full membership of IHRM in good standing;
Current Practicing Certificate of the Institute of Human Resource Management
Leadership / Governance course from a recognized institution;
Proficiency in computer applications;
Fulfilled the requirements of Chapter six of the Constitution of Kenya

Applicants must possess level of knowledge and skills in the following areas;

Leadership skills
Negotiation skills
Problem solving skills
Organizational skills
Planning and implementation skills
Analytical skills
Communication skills
Report writing skills
Coordination skills
Budgeting skills
Decision Making Skills
Presentation Skills
Counselling Skills
Coaching and Mentoring skills
Conflict Management skills
Emotional Intelligence

If you possess or meet the above qualifications, please send;THE CHIEF EXECUTIVE OFFICER
KENYA DEPOSIT INSURANCE CORPORATION
OLD MUTUAL TOWER, UPPERHILL ROAD
17th FLOOR
P.O BOX 45983-00100, NAIROBI.
The applications should reach the office of the Chief Executive Officer, Kenya Deposit Insurance Corporation on or before 12th October, 2023 by 5.00pm. Applications received after the specified time shall not be considered.Important Notice

Apply via :

recruitment@kdic.go.ke

November 2, 2024
Intern – Resolution Intern – Procurement

Background:
The Kenya Deposit Insurance Corporation (KDIC) is a statutory institution established under the KDIC Act, 2012. The Corporation, under the Ministry of National Treasury and Planning is the country’s Resolution Authority for banks mandated to promptly resolve problem banks in respective of which it has been appointed receiver or liquidator; provide a deposit insurance scheme for customers of member institutions and provide incentives for sound risk management.
About the KDIC Youth Internship
The objective of the KDIC Youth Internship is to provide the youth with an opportunity to gain practical experience in their respective fields and develop their ability to successfully take up employment opportunities in the financial sector and other fields.
Who is Eligible to apply?
Suitably qualified and interested candidates from universities and colleges are hereby requested to apply for the opportunities tabled here below. Kindly note that successful candidates will be placed in the following Departments for a period of one (1) year for internship.
Basic Requirements Attachment:

Application letter;
Must have completed and graduated with a relevant bachelor’s degree from a recognized university;
Copies of Academic Transcripts;
Recommendation letter from the learning Institution;
Be a Kenyan youth between 21 years to 34 years of age;
A copy of National Identification Card;
Medical Insurance cover by the National Hospital Insurance Fund (NHIF) or other reputable medical scheme firm.

Eligibility and duration of internship

The internship will be twelve (12) months strictly NONRENEWABLE;
The interns should be unemployed Kenyans graduates who have completed their degree courses and have not been exposed to work experience related to their area of study.

The successful candidates will be required to satisfy the requirements as sated in the internship Policy and Guidelines for the Public Service:

A valid Certificate of good conduct from the Directorate of Criminal Investigations;
Personal accident insurance to cover for personal risks lasting for at least twelve (12) months.
Copy of PIN certificate
Copy of National Hospital Insurance Fund (NHIF) card
Copy of National Social Security Fund (NSSF) card
Two (2) passport size photos
Bank details.

go to method of application »

If you are interested and meet the requirements as stipulated above, please email your application letter alongside a detailed CV and National Identity card, certified copies of certificates / transcripts clearly indicating your area of interest for internship position, through the following email address: intern_attach@kdic.go.ke. Applications should be received on or before close of business on Monday, 2nd October 2023.KDIC is an equal opportunity employer committed to gender and disability mainstreaming. Persons living with disability are encouraged to apply. Canvassing in any way will lead to automatic disqualification. KDIC does not charge a fee for processing, interviewing or recruitment.Kindly NOTE: Only shortlisted candidates will be contacted due to volumes of applications anticipated.

Apply via :

intern_attach@kdic.go.ke

November 2, 2024
Customer Experience Executive – KE

Role Profile

We are looking to bring onboard a Customer Experience Executive based in Nakuru to join our operations team. The role holder will play key role in resolving customer issues and act as an interface between the customer (both internal and external) and the solution providers. He/she will address complaints, resolve issues and drive customer satisfaction and retention for the business.

Key Responsibilities:

Customer Management: Handled all incoming or outgoing customer communication from Kyosk’s customers via various channels and ensure customer queries are addressed in a timely and efficient manner. Updated Customers on delayed deliveries/and or non-deliveries with clear timelines on expected delivery timelines. Solved customer concerns within the organization and escalate issues that cannot be solved immediately. Provide prompt & professional replies to all customers queries.
Customer Retention: Provided customers with technical support using the company products. Provide customers with new information about company services and products including modifications and improvements. Build sustainable relationships of trust through open and interactive communication.
Market Analysis: Actively drive market analysis initiatives to identify key trends in the market, monitor customer behaviour and share this data with the Customer Service Manager to drive retention and new customer acquisition. Conduct in-person field visits to current customers to deliver the highest quality of support and address customer questions and concerns to ensure a high level of customer satisfaction.
Support Sales: Generate sales leads by upselling and cross-selling; identify and assess customers’ needs and share this feedback with the sales team for action. Drive revenue and customer retention through customer relationship management. Support the selling processes for our customers to generate additional Sales.
Service improvement: Utilize feedback from customers to facilitate improved quality of services being provided. Collaborate with the Operations, Sales & Product teams to share improvement ideas. Work collaboratively with the Customer Service Manager to develop a first-class service experience for all our customers.
Relationship Management: Actively build, manage, and maintain strong positive customer relationships and ensure top of mind awareness for our customers.
Reporting: Prepare daily customer engagement reports against the set key deliverables. Highlight key customer concerns, queries and issues that require resolution at a higher level. Follow up on issue resolution with respective stakeholders to ensure all raised customer concerns are fully addressed and acted upon per the company guidelines.
Operational Excellence: Support the Customer Service Manager to create and roll out customer satisfaction surveys to identify what’s working, the gaps and the areas of improvement with an aim to drive high levels of customer engagement and retention.

Minimum Requirements & Key Skills:

A minimum of 2 years experience in customer service,( with a focus on customer complaint resolution and/or call centre)
Familiarity with customer management systems;(ticketing systems, service desks or CRM is a plus)
Ability to handle irate customers in a calm and diplomatic manner;
Strong persuasion and negotiation skills;
Ability to evaluate and prioritize work accordingly;
Personal drive with a sense of urgency and an ability to demonstrate a strong commitment to managing initiatives to a successful conclusion;
Energetic with a passion for customer service;
Have an ability to influence and collaborate with a team;
Excellent written and oral communication skills, with the confidence to interact at all levels of the organization.

Competencies & Skills

Customer Orientation;
Problem Solving Skills;
Stakeholder Management;
Persuasion and Influencing Skills;
Team player.

Apply via :

kyosk.hire.trakstar.com

November 2, 2024