Company Founded: Founded in Nil

  • Business Development Associate

    Business Development Associate

    Responsibilities

    As a Business Development Associate, you will play a critical role in prospecting, signing up, onboarding and supporting schools that use our products.
    You will work to find new sales leads through client referrals, cold pitching and visiting new schools.
    You will also close sales with set targets and develop & maintain relationships.

    Qualifications

    Excellent communication skills: You’ll need to speak to customers about our products
    Persistency: Not every lead will be a sale. You should be able to bounce back if you lose a sales
    Flexibility: This is not a typical 8-5 job. You might have to work long hours, nights or weekends.

    Areas to Report

    Nyeri
    Kitui
    Embu
    Tharaka Nithi
    Marsabit
    Kwale
    Taita Taveta
    Garissa
    Siaya
    Nyandarua
    Nakuru
    Kakamega
    Homabay
    Nandi
    Kisii
    Bomet

    Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role to careers@zeraki.app.
    The application deadline is Monday 11th December 2023.

    Apply via :

    careers@zeraki.app

  • Recruiter

    Recruiter

    Role Description

    This is a full-time on-site role for a Recruiter. The Recruiter will be responsible for sourcing potential candidates, conducting interviews, performing candidate assessments, and extending job offers. The Recruiter will also be responsible for developing and implementing recruitment strategies, maintaining candidate databases, and building relationships with potential candidates and clients. This role is located in Nairobi County, Kenya.

    Qualifications

    Experience with end-to-end recruitment.
    Experience working in a fast paced Recruitment Agency/ HR Consulting Firm as a Recruiter or in Talent Acquisition.
    Experience with Offer negotiation management.
    Excellent interpersonal and communication skills
    Experience with sourcing techniques and tools such as Boolean Search, Job Advertising etc.
    Client management during the recruitment process.
    Should be a problem solver. The ideal candidate should be able to think on their feet and come up with solutions
    Ability to assess candidates and understand job requirements
    Working knowledge of applicant tracking systems and databases
    Strong organizational and time management skills
    Bachelor’s degree in Human Resources or related field
    Experience in the African job market is a plus

    Apply to talent@workforceafrica.co with the subject title as Recruiter

    Apply via :

    talent@workforceafrica.co

  • Lead Mobile Developer 

Lead Web Developer (React JS) 

Mid-Level Scrum Master

    Lead Mobile Developer Lead Web Developer (React JS) Mid-Level Scrum Master

    Job Purpose :
    Diamond Trust Bank is seeking a Lead Mobile Developer (React Native) to join our team of innovators and engineers. This role reports directly to the Head of Engineering and works closely, API, DevOps, Product Design and Data Science and Architecture teams. The ideal candidate is an energetic self-starter with the ability to make independent strategic decisions.
    The Lead Mobile Developer (React Native) will be responsible for defining the baseline codebase and patterns to be adopted as a standard for developing and maintaining React Native mobile applications and provide technical expertise, leadership, and guidance to a team of mobile developers in the creation, maintenance, and optimization of cross-platform mobile applications that deliver exceptional user experiences. They will lead a team of developers and work closely with Quality Engineers to ensure the test-coverage, quality, and scalability of the applications.
    Together, let’s create meaningful mobile solutions that make an impact in the digital world.
    Key Responsibilities :

    Technical Leadership: Provide technical leadership and mentorship to a team of mobile developers, fostering a collaborative and innovative environment. Guide the team in applying best practices, architectural patterns, and industry standards to ensure the delivery of high-quality mobile applications. Implement and enforce DevOps and CI/CD practices.
    Mobile Development: Utilize your strong mobile development skills and in-depth understanding of React Native to design and develop cross-platform applications for iOS and Android. Implement intuitive user interfaces, interactive features, and seamless integration with backend services to create engaging mobile experiences.
    Architecture and Design: Collaborate with architects and other technical stakeholders to design scalable and modular mobile architectures. Evaluate and recommend appropriate technologies, tools, and frameworks to enhance development efficiency and maintain a cutting-edge technological stack.
    Code Reviews and Quality Assurance: Conduct regular code reviews to ensure adherence to coding standards, best practices, and maintainable code. Implement effective testing strategies, including unit testing, integration testing, and automated testing, to ensure software quality and reliability.
    Performance Optimization: Optimize the performance and efficiency of mobile applications by analysing and improving rendering performance, network requests, and data caching. Identify and resolve performance bottlenecks through profiling and optimization techniques.
    Collaboration and Communication: Communication: Foster effective collaboration and communication within the development team and across other departments. Act as a liaison between technical and non- technical stakeholders, ensuring clear understanding and alignment on project objectives and requirements.
    Project Management: Collaborate with project managers and product owners to define project scope, requirements, and timelines. Provide technical expertise in project planning, resource allocation, and task prioritization to ensure successful project delivery.
    Continuous Learning: Stay updated with the latest advancements in mobile development, React Native, and related technologies. Share knowledge and insights with the team, promoting a culture of continuous learning and improvement.
    Track work related tasks at every development stage and keep the team aligned with code changes.

    Academic :

    Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).

    Professional :

    7+ years of proven experience as a mobile developer with expertise in React Native development within an Agile development.
    Solid understanding of mobile app development principles, including UI/UX best practices and mobile platform guidelines.
    Proficiency in JavaScript and its modern frameworks, libraries, and tooling.
    Experience in consuming RESTful APIs and handling asynchronous data in mobile applications.
    Familiarity with mobile testing frameworks and tools, such as Jest or Detox.
    Solid understanding of software architecture, design patterns, and principles.
    Experience with version control systems, such as Git, and CI/CD pipelines.
    Strong problem-solving and analytical skills.
    Excellent leadership and communication abilities, with the capacity to collaborate effectively with cross-functional teams.
    Experience with Agile development methodologies.
    Knowledge of native mobile development (iOS or Android) is a plus.
    Experience with cloud platforms and infrastructure (e.g., AWS, Azure) is a plus.
    Experience with OAuth and JWT Tokens.
    Understanding of scaling and track record of scaling systems.

    Personal Competencies :

    Ability to work collaboratively as part of a team.
    Strong leadership and mentoring skills.
    Excellent analytical and problem-solving abilities.
    Attention to detail and commitment to coding standards.
    Self-motivated with a proactive approach.
    Ability to prioritize and delegate tasks effectively.
    Excellent communication and interpersonal skills.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Lead Mobile Developer (React Native)

    Lead Mobile Developer (React Native)

    As a Lead Mobile Developer (React Native) you will be responsible for defining the baseline codebase and patterns to be adopted as a standard for developing and maintaining React Native mobile applications and provide technical expertise, leadership, and guidance to a team of mobile developers in the creation, maintenance, and optimization of cross-platform mobile applications that deliver exceptional user experiences. You will lead a team of developers and work closely with Quality Engineers to ensure the test-coverage, quality, and scalability of the applications.

    Together, let’s create meaningful mobile solutions that make an impact in the digital world.
    Responsibilities

    Technical Leadership: Provide technical leadership and mentorship to a team of mobile developers, fostering a collaborative and innovative environment. Guide the team in applying best practices, architectural patterns, and industry standards to ensure the delivery of high-quality mobile applications. Implement and enforce DevOps and CI/CD practices.
    Mobile Development: Utilize your strong mobile development skills and in-depth understanding of React Native to design and develop cross-platform applications for iOS and Android. Implement intuitive user interfaces, interactive features, and seamless integration with backend services to create engaging mobile experiences.
    Architecture and Design: Collaborate with architects and other technical stakeholders to design scalable and modular mobile architectures. Evaluate and recommend appropriate technologies, tools, and frameworks to enhance development efficiency and maintain a cutting-edge technological stack.
    Code Reviews and Quality Assurance: Conduct regular code reviews to ensure adherence to coding standards, best practices, and maintainable code. Implement effective testing strategies, including unit testing, integration testing, and automated testing, to ensure software quality and reliability.
    Performance Optimization: Optimize the performance and efficiency of mobile applications by analysing and improving rendering performance, network requests, and data caching. Identify and resolve performance bottlenecks through profiling and optimization techniques.
    Collaboration and Communication: Communication: Foster effective collaboration and communication within the development team and across other departments. Act as a liaison between technical and non- technical stakeholders, ensuring clear understanding and alignment on project objectives and requirements.
    Project Management: Collaborate with project managers and product owners to define project scope, requirements, and timelines. Provide technical expertise in project planning, resource allocation, and task prioritization to ensure successful project delivery.
    Continuous Learning: Stay updated with the latest advancements in mobile development, React Native, and related technologies. Share knowledge and insights with the team, promoting a culture of continuous learning and improvement.
    Track work related tasks at every development stage and keep the team aligned with code changes.

    Qualifications

    7+ years of proven experience as a mobile developer with expertise in React Native development within an Agile development.
    Solid understanding of mobile app development principles, including UI/UX best practices and mobile platform guidelines.
    Proficiency in JavaScript and its modern frameworks, libraries, and tooling.
    Experience in consuming RESTful APIs and handling asynchronous data in mobile applications.
    Familiarity with mobile testing frameworks and tools, such as Jest or Detox.
    Solid understanding of software architecture, design patterns, and principles.
    Experience with version control systems, such as Git, and CI/CD pipelines.
    Strong problem-solving and analytical skills.
    Excellent leadership and communication abilities, with the capacity to collaborate effectively with cross-functional teams.
    Experience with Agile development methodologies.
    Knowledge of native mobile development (iOS or Android) is a plus.
    Experience with cloud platforms and infrastructure (e.g., AWS, Azure) is a plus.
    Experience with OAuth and JWT Tokens.
    Understanding of scaling and track record of scaling systems.

    Personal Competencies

    Ability to work collaboratively as part of a team.
    Strong leadership and mentoring skills.
    Excellent analytical and problem-solving abilities.
    Attention to detail and commitment to coding standards.
    Self-motivated with a proactive approach.
    Ability to prioritize and delegate tasks effectively.
    Excellent communication and interpersonal skills.

    Apply via :

    dtbk.dtbafrica.com

  • Architectural Technician 

Architect 

Travel Consultant Remote Working

    Architectural Technician Architect Travel Consultant Remote Working

    Job Purpose:

    We are seeking a highly motivated and organized Architectural Technician to join our rapidly growing company and dynamic team. The successful candidate will play a crucial role in ensuring that all architectural duties are executed in accordance with company standards, with a strong emphasis on Quality, Health & Safety, and Sustainability considerations. As an Architectural Technician, you will be expected to demonstrate a high level of self-motivation, exceptional organizational skills, and the ability to operate efficiently with minimal supervision.

    Key Responsibilities:
    Quality Assurance:

    Execute architectural tasks in adherence to the company’s quality standards, ensuring precision and attention to detail in all aspects of the design and documentation process.

    Health & Safety Compliance:

    Prioritize and uphold health and safety protocols throughout the architectural workflow, contributing to a secure and compliant working environment.

    Sustainability Integration:

    Integrate sustainable design principles into architectural projects, aligning with the company’s commitment to environmental responsibility.

    Self-Motivation:

    Demonstrate initiative and self-drive in approaching tasks, projects, and deadlines. Take ownership of responsibilities and contribute to the overall efficiency of the architectural team.

    Communication Skills:

    Possess strong written and verbal communication skills to effectively convey architectural concepts and ideas. Collaborate seamlessly with cross-functional teams, clients, and stakeholders.

    Coordination Expertise:

    Demonstrate proficiency in coordinating services and structures within architectural projects, ensuring seamless integration and functionality.

    Change Management:

    Manage changes effectively in a fast-paced architectural environment, adapting to evolving project requirements and deadlines.

    Team Collaboration:

    Work collaboratively within a team environment, fostering positive relationships and contributing to a cohesive and productive work atmosphere.

    Qualifications and Skills:

    Proficiency in computer applications such as Revit or ArchiCAD is a prerequisite.
    A Bachelor’s degree in Architecture, Architectural Design Technician, or its equivalent, coupled with tangible experience in design, detailing, and/or construction practice, is mandatory.
    A minimum of 3 years’ experience in a comparable role is required.
    Demonstrated experience in services and structure coordination is essential.
    Familiarity with design tools like 3ds Max, Lumion, SketchUp, Rhino, or their equivalents is expected.
    A team player with leadership skills and a flexible, open-minded attitude is sought after

    If you encounter any difficulties while applying through our job portal, please feel free to submit your application via email to jobs@gaprecruitment.co.ke ensure that the email subject is clearly titled ‘ Architectural Technician Position.

    go to method of application »

    Use the link(s) below to apply on company website.  Submit your updated CV and your portfolio Maximum Size 25MBs (Download links will be disqualified) stating your salary expectations and availability.

    Apply via :

  • Mobile Application Developer

    Mobile Application Developer

    About the role

    The developer will help us in developing and testing a smartphone-delivered climate adaptation and Intimate Partner Violence and related stress intervention for residents of informal settlements in Kenya using ecological momentary approaches (EMA). The platform should prompt the user to complete the EMAs and ecological momentary intervention three times a day on specified occasions.
    The developer should be able to create a secure and user-friendly application for Android and iOS users. The app should provide country-specific, gender-sensitive, and research-focused information, generating reports for various stakeholders. The ability for data anonymization, user feedback, and high interoperability are paramount.

    Duties and Responsibilities
    Expected deliverables:

    Fully functional Android application (with source code).
    Fully functional iOS application (with source code).
    Fully functional Web application (with source code).
    Comprehensive user manual.
    Initial system administration training.
    Maintenance and update schedules.

    Timeline

    The full development phase spans 6 months, running from January 2024 to June 2024. Working prototypes are expected in the first 3 months.

    REQUIRED SKILLS AND QUALIFICATIONS 

    2+ years in application programming interfaces (API), Technical support, Testing and debugging, leadership skills, Web service and application development, and Communication.
    Proven experience as a Mobile and or Web Application developer with proficiency in Android studio, Kotlin, JavaScript, Python, and C++ or C # as well.
    Experience with database technologies like MS SQL Server, Oracle, MySQL, Sybase, or Informix
    Experience with development frameworks e.g. Django, node JS, Angular, etc.
    A bachelor’s degree in computer science, software engineering, or a related field will be an added advantage.

    Application Process
    Technical Proposal

    Applicants are requested to submit a technical proposal outlining their understanding of the TORs (Terms of Reference) and the methodology to achieve the deliverables. The proposal (2 pages maximum) should include:

    Functional requirements

    User Interface and Design
    Technical Requirements (Android, iOS, Web App)
    Integration of Third-Party Services
    Testing and Quality Assurance
    Timeline with Milestones
    Deployment and Ongoing Support

    Financial Proposal

    Provide a detailed financial proposal outlining the delivery schedule. Present a well-structured budget breakdown that reflects a clear understanding of project needs.

    Profile

    Include a company profile and the resumes of the development individual/team, if applicable, and share samples or links to past similar successful app projects.

    Please submit your applications and portfolio to info@amhf.or.ke  by the 15th of December 2023.Use “Ecological Momentary Approaches Mobile Application Developer” as the subject line. Please note that due to the anticipated volume of applications, only shortlisted candidates will be contacted.

    Apply via :

    info@amhf.or.ke

  • Sales Team Leader

    Sales Team Leader

    Job Purpose:

    The Sales Team Leader for the Field Sales Team plays a critical role in driving revenue growth by supervising a team of dynamic sales agents in the field. This role involves providing support strategic direction, coaching, and support to ensure the sales team meets and exceeds their targets.

    Key Responsibilities:
    Team Supervision:

    Lead, inspire, and guide a team of sales agents to achieve individual and team sales quotas and objectives.
    Support in implementing strategies to drive sales performance, revenue growth, and market penetration.

    Performance Management:

    Monitor and analyse sales metrics and KPIs to identify areas for improvement and take corrective actions as needed.
    Share sales performance reports on a timely basis
    Identify and celebrate sales excellence regularly
    Conduct regular performance evaluations, one-on-one meetings, and provide constructive feedback to maximise individual and team effectiveness.
    Drive utilisation of technology and APP usage by sales agents

    Sales Strategy:

    Collaborate with the Sales Manager to develop and execute sales strategies that align with company goals and market trends.
    Identify new business opportunities, target markets, and potential areas for expansion in coordination with the sales team.

    Market Insights:

    Gather and share market intelligence, customer feedback, and competitor insights to help shape product development and sales strategies.
    Stay up-to-date with industry trends and competitive landscape to make informed decisions.

    Relationship Management:

    Build and maintain strong relationships with key clients, partners, and stakeholders to enhance customer satisfaction and loyalty.
    Address escalated customer concerns and inquiries promptly to ensure a positive customer experience.

    Cross-Functional Collaboration:

    Collaborate with marketing, product development, and other relevant departments to align sales strategies with broader business initiatives.
    Share field insights with internal teams to contribute to the refinement of product offerings and market positioning.

    Qualifications and Skills:

    Proven experience 4 years in sales, with a track record of successfully supervising field sales teams.
    Strong understanding of sales techniques, strategies, and market dynamics.
    Excellent interpersonal and communication skills to motivate, influence, and collaborate effectively with team members and stakeholders.
    Analytical mindset with the ability to interpret sales data and trends to drive decision-making.
    Results-driven, self-motivated, and capable of thriving in a fast-paced, target-oriented environment.
    Proficiency in using CRM software and sales management tools.
    Ability to travel as needed to meet with sales agents and clients in the field.

    Apply via :

    www.careers-page.com

  • Senior Product Manager

    Senior Product Manager

    Role Profile

    We are looking for an experienced Senior Product Manager (SPM) to own a line of products from discovery to execution and rally a remote cross-functional team to deliver them and iterate until the user and business outcomes are met.
    As SPM you will need to innovate on behalf of your stakeholders, based on a deep understanding of users’ pain points as well as business needs and priorities. You will also develop metrics to measure and effectively manage the deployment of solutions that optimize various customer-facing apps.
    To be successful in this role you will need to be a great communicator, innovator, influencer and an analytical problem solver. You will need to think and act fast, deal with ambiguity and be able to develop ideas into scalable products that work on a Pan-African scale. You will provide the relevant guidance to the teams delivering the requirements and communicate progress efficiently to the leadership team.
    This is a rare opportunity to impact not just the future of Kyosk, but the future of digital service delivery across Africa.

    Key Responsibilities:

    Strategic alignment: Contribute to and define the vision, roadmap, and strategy of market apps and tools, and the different stakeholders they transact and interact with.
    Product Discovery: Collect, organize and prioritize product enhancements for maximum business/user impact. Define what needs to be built in line with the company’s objectives and product strategy for multiple products by ensuring product/market fit.
    Market Analysis: Assess the product landscape as related to new software needs, feeding our roadmap and backlog for continuing product development and enhancements. Collaborate with other stakeholders to conduct user research and gather customer feedback to inform future product development and optimization
    Scope Definition: Collaborate with Engineering to discuss scope trade-offs, and agree on specific timelines for functional solutions within your product space. Help to champion and model an agile approach to product design and management.
    User Experience enhancement: As the primary owner of the User Experience on the team, translate user research and hypothesis testing into product requirements to enhance user experience. Work closely with User Interface Design to craft simple, valuable experiences.
    Product Review: Conduct regular user testing and analyses of products and services to ensure they are meeting user needs and growing the retention metric.
    Reporting: Review and report on your team’s key success metrics. Monitor the product and team performance and keep stakeholders updated on progress and escalate any risks to delivery.
    Documentation: Occasionally create support and training documents for users. Produce and prioritise product backlogs and other relevant project documentations, using the team tools provided.

    Skills & Key Competencies:
    Required:

    Bachelors degree in Computer Science, Engineering or related technical degree. At least 7 years’ experience as a Product Manager within a technical environment, with a focus on building and delivering customer-centric solutions;
    Communication – Excellent communication and presentation skills — to motivate, influence and lead a cross-functional team toward a goal, while also getting buy-in from others (whether that be someone on another team or an exec). Prepare and deliver various product portfolio-related presentations, both internally and externally.
    Team Management – Define responsibilities within a team environment and stakeholders. Ability to provide product leadership within squads and team members. Act as a senior point of contact between the product, business and engineering leadership, communicating their needs to the team and vice versa.
    Ownership – Must take on tasks and workstreams with full ownership to execution. Quick to take the blame if something goes wrong, and equally quick to give credit to the rest of the team when it goes well
    Collaboration – Demonstrated experience creating product plans and a story to explain what’s next while also taking into account the many moving parts across a team, product, or organization. Internally, you’ve closely worked with Engineering, Design and Data/Data Science using an Agile methodology and development sprints.
    Time management — distinguish between urgent, and important, and know how to prioritize and plan your time. A desire for continuous improvement and ability to work under pressure and with tight timelines. Experience in handling the pressure of fast-paced, startup environments where you wore multiple hats and used limited resources
    User understanding — to empathize, listen, and co-create with the end customer and solve an existing pain point or identify new pain points. You have an eye for good design and user experience.
    Work Ethic — genuine care for the product and willingness to go to any necessary length to ensure its success;

    Desired:

    Empathy for, and experience in working with people in lower socio-economic segments.
    Experience in a high growth startup environment with an emphasis on speed.
    Previous experience with toolsets – Jira, Confluence and Productboard

    Apply via :

    kyosk.hire.trakstar.com

  • Customer Care Officer

    Customer Care Officer

    Job Purpose/Mission  
    The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Customer care officers help Engie Energy Access Kenya  to develop strong relationships with our customers by trouble shooting of technical issues, answering customer’s questions, resolve problems, escalate and follow up issues with transversal teams, onboard new customers, conduct NPS/CSI Surveys; in summary develop relationships with customers by answering questions and concerns with speed and professionalism. The team is committed to providing timely and effective solutions to customer queries by providing first level support aimed at achieving excellent customer experience with all our products.  
    Responsibilities:- 

    Ensure 90% of inbound calls offered are serviced efficiently and on time. 
    Meet Service Level Agreement: Measure calls answered within 30 Secs VS calls offered 80%.-  
    Ensure customer satisfaction through call quality and solving of cases as pe assigned targets. 
    Conduct Onboarding calls for one-week Old customers – at least 90% of these customers should be contacted.  
    Ensure on time escalation of daily operational issues such as 3CX, DB downtime whenever they arise, SMS Delivery down time, Payments not reflecting, network issues etc to the respective teams.  
    Create customer Care Cases for all the Inbound Calls served. 
    Support sales drive through the call center via outbound and CRC campaign where applicable. 
    Escalation of Post Warranty queries & full disclosure to the customer on the terms for post warranty 100% 
    100 % handling of escalations from transversal teams and queries from the text line (20044). 
    Conduct NPS/CSI and other surveys as directed. 
    Complete assigned tasks in line with applicable policies, guidelines, processes, and procedures. 
    Seek opportunities to learn and develop within Engie Energy Access Kenya and through training. 
    Support sales drive through the call center via outbound and CRC campaign by 10% contribution to sales targets  

    Knowledge, skills & Experience: 

    Basic knowledge on Excel spread sheets and data entry skills 
    Minimum experience of one year in customer service in a call centre environment and/or in a high call volume environment with Strong phone contact handling skills and active listening 
    Experience assisting customers/clients with escalated issues 
    Proven critical thinking skills that demonstrate fact finding/analysis and sound decision making 
    Excellent communications skills both written and verbal 
    Detail oriented and well-organized  
    Ability to multi-task, prioritize and manage time effectively 
    High level of self-motivation 
    Ability to balance multiple tasks while working under tight deadlines with close attention to detail, accuracy and quality at all times 
    Open to work in a flexible and creative work environment with fast-evolving operations  
    Positive attitude is a must for this role 

    Qualifications: 

    Bachelor’s Degree or higher diploma business related preferably 

    Language(s):  

    English  
    Swahili 
    Ability to speak at least one local language is an added advantage 

     Technology: 

    Ability to use basic Microsoft tools(Word & Excel) 
    Experience in using CX software like 3cx is a plus

    Apply via :

    www.engie.com

  • Technical Sales Representative – Mathare – 5 Posts 

Technical Sales Representative – Mwiki- 5 Posts 

Technical Sales Representative – Zimmerman- 5 Posts 

Technical Sales Representative – Mlolongo- 5 Posts 

Technical Sales Representative – Mukuru Kwa Njenga- 5 Posts 

Logistics Technician – Changamwe – 10 Posts 

Logistics Technician – Kisauni- 10 Posts 

Logistics Technician – Likoni- 10 Posts

    Technical Sales Representative – Mathare – 5 Posts Technical Sales Representative – Mwiki- 5 Posts Technical Sales Representative – Zimmerman- 5 Posts Technical Sales Representative – Mlolongo- 5 Posts Technical Sales Representative – Mukuru Kwa Njenga- 5 Posts Logistics Technician – Changamwe – 10 Posts Logistics Technician – Kisauni- 10 Posts Logistics Technician – Likoni- 10 Posts

    About the Job

    To support the organization, realize its strategic intent on customer Service through effectively signing up new customers’ as well as servicing the signed-up ones with the LPG cylinders filled with gas.
    The role will also entail support to the customer service by understanding issues raised by customers as well as answering any complaints raised by the customers.
    To offer technological support on the right use and maintenance of the smart meters during and after installation.

    Duties & Responsibilities

    Responsible forsigning up /enrolling new customers to use LPG gas and accessories offered by the company in their houses, preferably in the kitchen area
    Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
    Satisfactorily take the customer through the contract ahead of installation.
    Request the customer to rearrange the house in readiness for the cooking solution taking ventilation into consideration.
    Ensure the customer/user is present at the time of installation.
    Perform the task of signing up customer, installation, battery change and cylinder change as well as any other task as may be assigned by the team leader from time to time.
    Responsible for giving honest feedback to operations on any consumer complaints.
    Responsible for the safe keeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
    Responsible for effectively communicating to the customers on any information that will make the experience of the customer good.
    Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
    Responsible for managing the route adherence to support operations optimization by guiding the logistics on the locations for the new customers.
    In charge of the volume per sales area and increasing consumption of the customers assigned/ allocated to them
    In charge of the customer service by communicating correctly any messages intended to our customers.
    Resolving customers delivery concerns and escalating all matters to the responsible persons
    Plays a role in giving vital information to the organization around the competitors activities.
    Manages and maintains all the customers’ accounts in each area.
    Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
    Responsible for prompt Replenishment of cylinders that are near depletion LPG and exchanging of used batteries with charged batteries at the customers premises – Efficient and timely delivery of orders including new placements.

    Personal Attributes

    Integrity, Honesty, Commitment to Company goals
    Individual initiative good communication skills on the telephone and in- person
    Friendly and helpful interpersonal style
    Ability to stay calm when customers are stressed or upset.
    Attention to detail.
    Fluent in English and Kiswahil?

    Academic Qualifications

    Diploma in Business Related Field

    Skill Qualifications

    Sales, customer acquisition and Customer Support   
    Communication Skills

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :