Jobs Kenya

Company Founded: Founded in Nil

  • IT Administrator

    IT Administrator

    Job Purpose/Mission 

    Responsible for effective overall supervision of company’s Information Technology system administration through installation and configuration, operation, and maintenance of systems hardware, software and related infrastructure.

    Responsibilities

    Support and champion our Global IT strategy, with priority focus for Kenya.
    Support uptime, resiliency, and redundancy requirements for the Kenyan entity.
    Accountable for troubleshooting, technical support, diagnosis, and change management to maximise functionality and up-time of internal and third-party networks, hardware, software, applications, and other virtual environment infrastructure.
    Manage ERP Server with periodic updates, backup and overall Technical Support on ERP Solutions within the regional BU.
    Administration, and Supervising engineering of system administration related solutions for various projects/operational needs of EEA Kenya, Internal IT Systems and Infrastructure with consultations with the central team
    Support gap analysis of IT systems, staff, and vendors with recommendations and budget requirements to management.
    Overall performing of daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups in the country
    Ensure IT related assets are maintained and properly assigned.
    Prepare monthly, quarterly, and annual reports by summarizing all the activities carried out within the IT section with a view to submit same to the superior for consolidation with other reports within the EEA Kenya
    Support evaluation, onboarding, and assess and report performance of IT vendors to management.
    Recommend and lead change management activities in Kenya that minimise service disruption impacts on internal users, including planning and cost-effective execution of office capacity increases.
    Ensure redundancy, resiliency, and identify dependencies for networking infrastructure and software applications.
    Management and administration of IT projects
    Adhere to global IT budget in coordination with local management.
    Help implement and enforce Information Security policies.

    Accountabilities

    IT Team Performance
    Enforcement of IT Data policy
    Quality of departmental service
     IT asset management
     S/he is accountable for adherence to the company’s IT budget
    S/he is accountable to check before approving all financial request

    Knowledge and skills 

    Experience:

    Minimum of 3+ years of experience in IT
    Experience supporting an IT helpdesk strategy.
    Experience working in a start-up environment.
    Experience in Budget Management, Performance and Team Management
    Excellent Analytical skills, Coaching Skills, Interpersonal Skills, Negotiation Skills and IT networking skills, troubleshooting
    Experience supporting implementation of company-wide IT solutions improvements
    Familiarity with Mikrotik Router board, Asterisk PBX / Telephony, database development and maintenance, major Operating System Clients (OSX, Windows, Linux) Server Monitoring Systems
    Experience evaluating and managing IT and network suppliers/vendors
    Excellent sense of urgency and time management with high organizational skills
    A passion for community for community development through sustainable renewable energy solutions is an added advantage

    Qualifications:

    Degree in IT/ BBIT/ Computer Science/ Computer Engineering
    CCNA / MTCNA / CISA Certification are added advantages
    2+ years’ experience supporting IT, infrastructure, and network support teams, preferably for a global company with distributed offices & staff.

    Language(s): 

    English
    Swahili

    Technology:

    Experience and Proficiency in Network Administration, PBX Management, ERP Systems, MS Office, Computers and Smartphones

    Apply via :

    jobs.engie.com

  • Customer Success Associate

    Customer Success Associate

    Job Description

    The Associate Customer Success Lead is the liaison between the company and our customers. The Associate Customer Success Lead will be responsible for ensuring that all our customers have a positive experience with our solutions and services from the moment they become aware of them to the day they decide to make a purchase all the way to when they are using the solutions.

    The Associate Customer Success Lead will work closely with the CEO in leading cross-functional teams and for the success of software products and features from their conception, development, marketing and support. This means creating synergy among the different teams to achieve the overall goals of the organization.

    The Associate Customer Success Lead will be expected to embrace and employ the most efficient and effective marketing and business development strategies and customer service and inspire a cultural philosophy that promotes creativity, innovation, excellence, collaborative communication, teamwork and pro-activeness at the workplace.
     
    Responsibilities

     Working closely with the Lead Software Engineer in product development and prioritizing customer needs.
     Leading the Marketing Team and coordination of the execution of marketing and business development plans.
     Working closely with the Project Administrator in scheduling all company projects
     Leading, coaching and empowering the customer success team to be successful in their roles
     Leading the customer success team in programs (email content, webinars, podcasts, webcasts etc.) for users on how to use the company’s solutions and services effectively
     Closely working with QA in creating and maintaining customer satisfaction surveys that gather feedback from customers about their experience with the company, as well as in tracking bugs and change requests.
     Closely working with the R & D team in ensuring that all company solutions are properly tested and test results documented.
     Coordinating with other departments within the organization to ensure that customers receive optimal service at all times
     Identifying potential client concerns and offering solutions to resolve them
     Identifying opportunities for growth or improvement in customer satisfaction and implementing solutions where possible.
     Interacting with clients on an ongoing basis to build relationships and foster loyalty
      Providing support to clients during emergencies by answering questions or resolving issues as they arise
     Having regular meetings, either virtual or physical, with both prospective and existing clients to discuss their needs and progress towards goals
     Preparing weekly consolidated reports on Marketing, QA and Customer Success activities and sharing with the CEO on a timely fashion.

    Requirements and Skills

    Experience: At least 2 years of experience in a similar role.
    Educational Background: Degree in Computer Science, Software Engineering, Information Technology, Business Information Technology or related discipline.
    Communication: The associate customer success lead needs to be able to communicate effectively with our customers. This includes the ability to listen to their needs and concerns and respond to them in a way that is helpful and informative. The associate customer success lead also needs to be able to communicate with other members of our teams, including R & D, Marketing, Customer Success and Office Support teams.
    Leadership: Leadership skills is required to help the Associate Customer Success Lead motivate our team and encourage them to achieve company goals. The Associate Customer Success Lead should be able to use her/his leadership skills to help our team develop customer service strategies, improve their communication with customers and increase customer satisfaction. Leadership skills may also help the Associate Customer Success Lead advance in her/his career in the company.
    Problem-solving: Since the Associate Customer Success Lead will work with the customer success team to solve customer issues, she/he can use her/his problem-solving skills to identify the source of a customer’s issue and propose solutions to resolve it. This will help the company improve its customer service and increase customer satisfaction.
    Time management: The Associate Customer Success Lead will also have to manage multiple projects at once. This may include managing marketing plans, customer inquiries and analyzing data. It’s important for the Customer Success Lead to have the ability to manage her/his time effectively so she/he can complete all of their tasks.
    Product & Technology knowledge: The Associate Customer Success Lead needs to have a thorough understanding of the solutions and services the company offers as well as the technologies used. He/she should be able to answer customer questions about products and services and direct customers to the right resources if they need more information. The associate customer success lead should also be familiar with the company’s SLA (Service Level Agreement)
    Business Process Knowledge: The Associate Customer Success Lead needs to have a thorough understanding of the different company procedures, policies and processes and strive to achieve the best and most consistent results.
    Industry Knowledge: The Customer Success Lead needs to have information about how the industry where the company’s products serve functions. This includes understanding the core processes in the healthcare industry, hospitality and retail business.

    It is important for the Associate Customer Success Lead to have:

    Knowledge of the company’s relationship with the market, competitors and suppliers.
    Information about customer needs and types of customers
    Knowledge of software development processes, methodologies and philosophies. e.g. SDLC, AMC, DevOps, Agile Development, CI/CD etc

    If you are up to the challenge, possess the necessary qualifications and experience, kindly send your detailed CV quoting the job title on the email subject “Associate Customer Success Lead” to: talent@workforceafrica.co by or before 8th March 2024.

    Apply via :

    talent@workforceafrica.co

  • Sales Representative (Construction)

    Sales Representative (Construction)

    Job Purpose: 

    As a Sales Representative, you will play a crucial role in promoting and selling our clients premier doors and windows to a targeted community of architects, developers, and contractors. Your primary goal will be to establish and maintain strong relationships with these key stakeholders, understanding their needs, and providing solutions that meet their project requirements.

    Key Responsibilities:

    Develop and execute sales strategies to meet and exceed sales targets within the assigned territory.
    Establish, develop, and maintain business relationships with current and prospective customers in the architectural, development, and contracting communities.
    Conduct research to identify new market opportunities and customer needs.
    Provide detailed and accurate sales forecasts.
    Prepare and deliver presentations and demonstrations of the company’s product offerings.
    Attend industry trade shows, conferences, and meetings to network with professionals in the field.
    Work closely with the marketing team to identify and pursue new sales leads and opportunities.
    Provide feedback from customers to enhance product performance and service delivery.
    Stay updated with product knowledge, market trends, and competitors’ activities.

    Qualifications and Skills:

    A minimum of 2-3 years of work experience in project sales, preferably with building material products such as doors, windows, tiles, bath fittings, sanitary ware, etc.
    Previous experience in steel and glassware is highly desirable.
    Proven track record of achieving sales targets.
    Strong network within the community of architects, developers, and contractors.
    Excellent communication, negotiation, and interpersonal skills.
    Ability to work independently and as part of a team.
    Strong organizational and time management skills.
    Proficiency in CRM software and Microsoft Office Suite.
    Bachelors degree in Business, Marketing, or a related field is preferred.

    What Our Client Offers:

    Competitive salary with performance-based bonuses.
    Opportunities for professional growth and advancement.
    Supportive team environment.
    Comprehensive training on our product range and sales techniques.

    Apply via :

    www.careers-page.com

  • Financial Controller Fulfillment Supervisor – Eldoret Customer Experience Executive – Mombasa

    Financial Controller Fulfillment Supervisor – Eldoret Customer Experience Executive – Mombasa

    Role Purpose

    Responsible for the management of timeline and accurate reporting both management and statutory for the country by overseeing the accounting and reporting team
    Responsible for budgeting, forecasting and business performance elaboration including variance analysis and actuals vs budget for the country
    Treasury management and cash flow forecasting including monitoring of burn
    Management of outsourced business partners; statutory auditors, tax consultants, company secretarial, legal and insurance
    Take direct charge of the provision of business planning and financial analysis, information and insights which enable the various departments of Kyosk Digital Services to make appropriate business decisions with the help of the business analyst
    Be a strategic finance Business Partner and provide support for operations and commercial teams
    Take direct charge of the system of internal controls, risk and governance working closely with the IC&PO Manager
    All aspects of legal entity controllership
    Lead and own the adoption of global best practices defined in the business to bring about best practice institutionalisation at the local entity and ensure that the country stays ahead of such standardisation and continuous improvement

    Key Responsibilities

    Facilitating accurate, timely and pertinent internal Reporting

    Make sure that all deadlines are respected working closely with Reporting and Accounting team and interlocking with operations and commercial teams w.r.t the monthly close process and requirements.
    Ownership of the trial balance and review of all general ledger postings as well as in-depth monthly balance sheet reviews.
    Provision of reliable figures and in-depth knowledge of the relevant business metrics. Analysis ranges from top-level reviews to detailed research.
    Prepare and share key financial statements on a monthly basis
    Prepare ad hoc reports to analyse any variances against targets e.g., volume and mix analysis
    Own the periodic (weekly, monthly, quarterly, bi-annual and annual as well as ad hoc business review needs i.e., prepare and generate reports, templates, slides etc required for business review to track performance against KPIs.
    Prepare and distribute key business reports and analyses (Revenues): daily, weekly, monthly, YTD, quarterly, bi-annual, and annual against targets.
    Increase productivity by developing automated reporting/forecasting tools

    Performance Monitoring

    Preparation of the company’s annual budget and strategic capital allocation, working with the various operational heads
    Monitor the Company’s key financial performance indicators based on approved forecasts; and regularly
    Support in the preparation of Statutory Annual Reports and Monthly management Reports (MMR)
    Organizing and leading periodic meetings with other departments, where key financial information can be shared and disseminated.
    Responsible for driving key discussion topics and agenda for each meeting

    People Management  and country functional leadership

    Lead, train and support a growing team of managers, controllers, analysts, and accountants as the business expands across the country to ensure strict adherence to Kyosk Digital Services standards and compliance with procedures
    Develop a strong-performing team, by taking care of the career paths of all direct reports and teams

     Ad hoc Tasks

    As may from time to time be delegated upon by Country Head of Finance& Global Head of Finance subject to evolving business needs

     Key Contacts

    Country Head of Finance
    Global Head of Finance
    Country General Manager
    Global CEO
    Other functional Heads and managers

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Client Liaison/Receptionist

    Client Liaison/Receptionist

    Purpose:

    To provide highest standards in delivery of the Firm’s critical services to ensure all clients ‘expectations are exceeded.

    Experience and Qualifications:

    3 years’ experience within admin role in a corporate/professional services environment
    Proficient in English
    Computer literate with proficiency in MS Office (Word, Outlook, Excel)
    Diploma in front office/food & Beverage from a recognized institution

    Job Accountabilities:

    Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalism
    Receiving and directing incoming calls as well as making outgoing calls as appropriate.
    Ensuring that the reception is always manned
    Ensuring that call messages are taken and forwarded to the appropriate persons. Messages can be forwarded via email for those with email.
    Attending all Frontline/receptionist duties as and when required.
    Serving clients with refreshments as and when necessary.
    Clearing meeting rooms, collecting, and cleaning tea/coffee mugs regularly as and when necessary
    Attending to ad hoc client requests for refreshments
    Assisting wherever necessary with catering requests
    Constantly monitoring telephone lines and ensuring they are in sound working order. Sending weekly report to IT Manager/on the condition of telephone lines/faxes.
    Ensuring meeting rooms are tidy with all necessary meeting facilities and checklist signed off every day
    Any other duties within the scope of your job as may be assigned by the Office Manager from time to time.

    Personal Attributes:

    Initiative

    Self-starter, taking action to achieve goals beyond what is required

    Client focus

    Dedicated to meeting the expectations and requirements of internal and external clients. Acts with the clients’ best interest in mind and maintains effective relationships with clients to gain trust and respect

    Work Standards

    Sets high goals or standards of performance for self and consistently meets these high standards
    Planning and organising
    Sets priorities, manages schedules and plans accordingly in a busy and often pressurised environment

    Skills:

    Organizational awareness

    Good business awareness, understanding of the implications of events within the organization and that of networking internally and externally

    Communication skills

    Excellent communication skills, able to articulate well with clients and express ideas clearly both verbally and in writing, using correct grammar, language etc

    Customer Service

    Able to deal with numerous requests and enquiries with strong problem-solving ability–anticipating and providing solutions to problems always keeping the client’s needs and the Firm’s standards in mind

    Prioritizing

    Ability to deal with a busy frontline work environment, always keeping the client’s needs and expectations in mind

    Apply via :

    www.linkedin.com

  • Corporate Training Sales Executive

    Corporate Training Sales Executive

    Key Roles & Responsibilities:

    Cold calling prospects in the assigned territory and focus area
    Operate as the lead point of contact for any and all matters specific to your customers
    Build and maintain strong, long-lasting customer relationships
    Ensure the timely and successful delivery of our solutions according to customer needs and objectives
    Tracking actual work done vs. targets
    Understands client’s nature and needs.
    Coordinating with business associates and partners.
    Update and maintain the CRM for all client databases.
    Develop new techniques and strategies to keep up with the ever-dynamic business world.
    Explore new opportunities to earn more profits.
    Learn about new marketing tactics and apply them to the appropriate area.
    Making the customer base strong by aiming for high customer satisfaction.
    Achieve agreed upon sales targets and outcomes within schedule.
    Coordinate sales effort with team members and other departments.
    markets potential, track sales and status reports.
    Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
    Keep abreast of best practices and promotional trends.
    Continuously improve through feedback

    Required Skills & Qualifications:

    Degree/Diploma in Business/ Commerce/ Sales and Marketing or related field
    A minimum of 2 years of relevant experience in corporate sales
    Previous experience in corporate sales
    She/he must have a proven track record of closing sales and meeting sales targets
    Ability to provide outstanding corporate sales.

    Kindly share your CV to talent@workforceafrica.co

    Apply via :

    talent@workforceafrica.co

  • Agriculture & Natural Resource Management Advisor Head of Programmes

    Agriculture & Natural Resource Management Advisor Head of Programmes

    Job Purpose: 

    The holder of this position will take a leading role in the design and development of new and innovative agricultural and natural resource management initiatives for the country programme and assist in the marketing of those initiatives to funders/donors and other stakeholders. He/she will ensure effective and timely delivery of agricultural and NRM programme that demonstrate sustainable impact among SHA targeted communities and ensure effective engagement of partners and stakeholders including private sector in supporting the achievement of programme goals and objectives in line with the Kenya Strategic Plan. He/she will also support in demonstrating quality of programming and impact through contributing to country reporting and documentation of best practices to donors and other stakeholders.

    Key Responsibilities:

    Programme Technical Support Functions

    Integrate research designs into demonstration sites/smart learning sites/bulking sites for improved technical advisory services.
    Support capacity building of program/project staff and other partners on agriculture and natural resource management (A & NRM) best practices e.g., climate smart agriculture, post-harvest handling, soil and water management, rangeland management, farmer managed natural regeneration, and tree planting methodologies in line with dryland management strategy.
    Keep the program/project staff and partners up to date with the development of the latest A & NRM information on production, harvesting, pests and diseases, and rainfall patterns.
    Support the program/project manager(s) in the design of appropriate models for A & NRM based on best practices.
    Provide technical support to program/project staff to ensure effective integration of sustainable agriculture and natural resource management strategies and other related practices.
    Work with projects and partners to promote community participation to attain sustainable agriculture, livelihoods and climate change resilience, environmentally sustainable land use practices, and nature-based enterprises.
    Programme Design and Development, Proposal Development, and Documentation Functions
    Support the Head of Programmes (HoP) in resource mobilization and acquisition through programme design and development, and proposal development.
    Provide technical support in development and review of country A & NRM policies, action plans and strategies for the counties where SHA has its presence.
    Ensuring that sustainable A & NRM principles are incorporated in program/project designs and proposals.
    Collect, manage, and analyze scientific research data, develop, and publish peer reviewed documents for visibility and subsequent programme development.
    Work with the other advisors in programmes to ensure integration of information and communication for purposes of outreach.
    Programme Monitoring and Evaluation Functions
    Support monitoring of program/project implementation, and dissemination of information.
    Liaise with the Monitoring and Evaluation Advisor in co-ordinating evaluation schedules for programs/projects and in liaison with the HoP coordinate the engagement of technical personnel/institution to undertake the task.
    Spearhead development and review of program/project evaluation tools as directed by the HoP to maintain quality standards.
    Counterpart Relationship Functions
    Represent SHA-Kenya as directed by the HoP in Sector Technical Working Groups/meetings/workshops/field visits and other relevant forums.
    Nurture and strengthen strategic partnerships, networks and coalitions with civil society organizations, private, and public sector implementing similar programs/projects for continued learning and sharing of experiences and best practices and influence policy and practice.
    Support the HoP in identifying relevant international and national A & NRM coordination networks and participate in those networks to improve programmes quality.
    Gather and provide quality feedback/data/information to be used to develop technical papers and recommendations on key issues for external engagement with decision makers.
    Support county level A & NRM strategic document development e.g., Root and Tuber Crops Development Strategy, etc.
    Any other duties assigned by the supervisor or the Country Director

    Key Relationships:

    Internal

    Country Director
    Head of Programmes
    Head of Finance and Administration
    Finance and Administration Team
    All Programme Coordinators
    All Senior Technical Advisors (Gender, Nutrition, Enterprise, Policy, and Humanitarian)
    HQ Desk Officer assigned to Kenya.

    External

    Project implementation partners
    Donors
    Stakeholders including national government, research institutions, financial institutions, external auditors, donors, Academia, and private companies

    Knowledge and Experience:

    At least 5 years of experience in the design and implementation of agricultural projects that are agri-business focused.
    Experience with project implementation through consortiums involving national and international NGOs and Government ministries.
    Experience in designing strategies and approaches for enhancing agricultural production and rural livelihoods among smallholder farmers.
    Experience in networking among development partners and government departments
    Proven ICT skills.
    Strong training and facilitation skills.
    Excellent interpersonal and team working skills.

    Qualifications/Other Requirements:

    Essential:

    Masters Degree preferably in Agriculture, Natural Resources Management, Forestry, Agri-business, or a related field.
    Strong experience in research designs, forestry, agro-ecology and carbon credit will be added advantage
    Proven experience in agronomic practice in the context of project implementation in an international NGO environment. Experience in dryland farming and livestock management will be an added advantage.
    Strong computer skills especially with MS Word and Excel and other related packages.
    Strong M&E skills

    Role Competencies:

    Excellent verbal, analytical, organizational, and written skills with fluency in Swahili and English.
    People management skills.
    Proactive and motivated with a strong commitment to Self Help Africas vision, mission, and values.
    Attention to detail and the ability to produce timely and accurate reports.
    Ability to work as part of a team across different cultures.
    Ability to work under pressure and on own initiative.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Senior Geospatial Analytics Engineer – 1 Position Senior Data Analytics Engineer – 1 Position

    Senior Geospatial Analytics Engineer – 1 Position Senior Data Analytics Engineer – 1 Position

    About the Job

    Engage in the end-to-end geospatial analytics process, from data collection and manipulation to analysis and modeling. Collaborate closely with the Technology teams to ensure seamless integration and alignment of geospatial analytics solutions with the company’s data infrastructure.

    Duties & Responsibilities

    Spatial Data Processing: Develop algorithms and scripts, utilizing SQL and Python, for processing and analyzing geospatial data. Implement spatial analytics techniques to derive meaningful insights. 
    Data Acquisition and Integration: Identify and acquire relevant geospatial datasets, developing efficient processes for integration into our systems. 
    Data Quality Management: Take charge of cleaning, transforming, and modeling geospatial data to enhance its accuracy, quality, and utility for business operations. 
    Data Visualization: Collaborate to create visually compelling maps and geospatial visualizations, developing tools for interactive data exploration. 
    Spatial Data Modelling: Fluent in tools for manipulating and visualizing both vector and raster data, with good awareness of other spatial analysis and modeling tools. 
    Cross-functional Engagement: Collaborate with technical teams, including Data Analytics, and business stakeholders to ensure geospatial analytics solutions meet business needs and drive value. 
    Data Governance: Ensure all geospatial analytics solutions adhere to data security, privacy standards, and compliance requirements, safeguarding company geospatial data. 
    Innovative Geospatial Solutions Development: Innovate and implement new methodologies in geospatial data analytics, keeping Circle Gas at the forefront of industry trends.
    Geospatial Data Analytics Expertise: Good content knowledge of geospatial data analysis. Examples (not exhaustive!) could be remote sensing, routing/spatial network analysis, OpenStreetMap, Census/demographic data, parcel/assessor/address data etc.  
    Spatial Tools Mastery: Expertise in utilizing spatial tools such as ArcGIS, QGIS, and other relevant geospatial software to manipulate and analyse geospatial data effectively. 
    Technical and Analytical Mastery: Expertise working in SQL databases, Python environments and geospatial tools. Apply statistical analysis and machine learning for insightful geospatial interpretation. 
    Cross-Domain Communication: Exceptional at articulating complex geospatial insights to stakeholders, facilitating clear understanding across geospatial engineering, analysis, and technology fields. 
    Innovative Problem-Solving: Translate complex geospatial challenges into practical solutions, leveraging geospatial engineering techniques. 
    Interdisciplinary Collaboration: Proven ability to work seamlessly with Data Analytics teams, GIS analysts, data scientists, and data engineers, fostering a collaborative environment. 
    Database and Infrastructure Knowledge: Understanding of database technologies (e.g., Amazon Aurora, MongoDB, DynamoDB, SQL Server, MySQL, PostgreSQL) and engineering practices to manage and manipulate data effectively. 

    Personal Attributes

    Geospatial Data Analytics Expertise: Demonstrate a minimum of 5 years of experience across geospatial analytics, engineering, and science. Proven ability to lead projects leveraging geospatial data for significant business impacts. 
    Cartography Proficiency: Extensive experience in cartography, showcasing the ability to create visually compelling and informative maps. Familiarity with cartographic design principles to effectively communicate spatial insights. 
    Spatial Tools Mastery: Expertise in utilizing spatial tools such as ARCGIS, QGIS, and other relevant geospatial software to manipulate and analyse geospatial data effectively. 
    SQL and Python Mastery: Demonstrated proficiency in SQL and Python, utilizing these languages to manipulate and analyse geospatial data, and automate analytical processes.

    Academic Qualifications
    Qualification Name    Level

    Master’s degree in Geospatial Engineering, GIS, or a related field    Masters

    Skill Qualifications
    Skill    Level

    Certification in Data Analytics or Data Engineering    Expert
    Certification in Geospatial Technology    Expert

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Customer Service Executives

    Customer Service Executives

    Exceptional service is the core of our business, and highly committed Customer Service
    Executives are critical to the delivery of our quality promise. A strong candidate should possess excellent listening skills, the ability to understand a customer’s problem quickly, and be able to
    identify and recommend appropriate solutions. The candidate should have a clear and pleasant speaking voice and be very eloquent.

    Some of the responsibilities include: 

    Manage a large number of Inbound and outbound calls in a timely manner to professionally take or cancel orders, provide information about products and services, or obtain details of customer complaints. 
    Refer unresolved customer grievances or special requests to designated departments for further investigation. 
    Identify customers’ needs, clarify information, research every issue, and provide solutions to achieve customer satisfaction. 
    Keep records of customers’ interactions, recording details of inquiries, complaints, and comments as well as actions taken. Process orders, forms, and applications. 

    Desirable Skills &Qualifications: 

    Minimum Qualification: Bachelors
    Impressive telephone etiquette and excellent computer applications and keyboard skills with at least 60WPM. 
    Great verbal and written communication skills as well as the ability to work in a team. 
    Excellent interpersonal skills to be able to react effectively and calmly in emergencies and within strict guidelines. 
    Candidates should have the capability to maintain the trust of customers while maintaining customer confidentiality. 
    2+ years’ experience working in a contact center but not mandatory.
    A strong understanding of Contact Centre best practices

    Apply via :

    ix.com

  • Senior Business Development Manager

    Senior Business Development Manager

    Role Description

    We are seeking a highly motivated and energetic Sales Representative to join our client’s team. This is a full-time Senior Business Development Manager role, located in Westlands, Nairobi (In office and NOT Hybrid). 
    They value teamwork, innovation, and a relentless pursuit of excellence. If you are a self-driven individual who thrives in a collaborative environment, we want you on board! 

    Qualifications 

    Experience 10+ Years is a Must.
    Strong Sales and Marketing experience within any industry 
    Experience with meeting monthly targets of Kes 10m + is a Must.
    Strong customer relationship management and networking skills 
    Experience in developing and implementing business development strategies 
    Independent and self-sufficient individual 
    Ability to work collaboratively as part of a team 
    Excellent communication, presentation, and negotiation skills 
    Proficiency in CRM software and Microsoft Office 
    Experience working in and an understanding of the East African market is advantageous 
    Experience working for a multinational is advantageous

    Kindly share your CV to talent@workforceafrica.co indicate “Senior Business Development Manager” the on the subject line.

    Apply via :

    talent@workforceafrica.co