Jobs Kenya

Company Founded: Founded in Nil

  • Service Delivery Manager

    Service Delivery Manager

    Key Roles and Responsibilities:

    Stakeholder engagement

    Internal: Client Success, Support Services Function, GDC Service Operations, Client Managers, Project Management, Service Operations Manager, Technical Services Business Units Managers, Finance and GBS Function.
     External: Clients, suppliers and/ or vendors.

    Relationship Management

    Identifies the communications needs of each stakeholder group in conjunction with business owners and subject matter experts. Translates communications / stakeholder engagement strategies into specific tasks. Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining, and working to stakeholder engagement strategies and plans. Negotiates with stakeholders at senior levels, ensuring that organizational policy and strategies are adhered to. Provides informed feedback to assess and promote understanding.

    Contract Management

    Oversees and measures the fulfillment of contractual obligations. Uses key performance indicators (KPIs) to monitor and challenge performance and identify opportunities for continuous improvement. Develops strategies to address under-performance and compliance failures, including application of contract terms. Identifies where changes are required, evaluates the impact, and advises stakeholders about the implications and consequences for the business and/or the procurement element of programmes/ projects. Negotiates variations and seeks appropriate authorization. Actively supports and engages with experts and stakeholders to ensure continuous improvements are identified through review and benchmarking processes. Develops and implements change management protocols.

    Service Delivery Management

    Ensures that service delivery meets agreed service levels. Contribute to services catalog. Diagnoses service delivery problems and initiates actions to maintain or improve levels of service. Establishes and maintains operational methods, procedures, and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency.

    Financial Management

    Monitors and maintains all required financial records for compliance and audit to all agreed requirements. Assists all other areas of IT with their financial tasks, especially in the areas of identification of process, service, project and component costs and the calculation and subsequent reduction of all IT service, project, component, and process failures. Contributes to financial planning and budgeting. Collates required financial data and reports for analysis and to facilitate decision making.

    Business Risk Management

    Investigates and reports on hazards and potential risk events within a specific function or business area.

    Assigned Service Delivery Manager

    The Service Delivery Manager ensures overall relationship governance structure is in place and creates this governance alignment between the client and Dimension Data. They act as an ambassador of Dimension Data and representative of client’s organization, communicate the client’s needs back to Dimension Data, and manage the services relationship across multiple service delivery teams. They preserve and maintain the quality, integrity, and availability of the services, and are responsible for the execution phase of the services contracts. They work respectively with internal service delivery teams to evaluate/ qualify change orders and contract management team to ensure change orders are managed and billed accordingly. They maintain overall contractual governance to ensure compliance, and drive consistency of services.

    Responsible for service activation

    The Service Delivery Manager is responsible to ensure successful service activation of SDIS Support Services. They perform client facing related activities during service activation, work closely with GDC in resolving service activation issues and ensuring all necessary information is obtained, and support GDC in activating the service successfully. GDC will practice a 3-strike rule where if information remains pending from client after 3 chased attempts, the service activation order will be cancelled.

    Capture and manage minutes, agenda items, actions, and decisions.

    The Service Delivery Manager ensures that all meeting-related tasks are actioned, including scheduling of meetings, management of attendees, capturing of inputs / outputs, and management of minutes, agendas, actions, and decisions taken from meetings. This is to provide a traceable history of meetings and their outcomes and to enable improved governance.

    Single point of reporting access

     The Service Delivery Manager ensures that all reporting and additional service collateral is maintained and delivered to clients within the stipulated time including all reports for service availability, performance and capacity management, service level management etc.

    Establish, monitor, and report using a balance score card.

    The Service Delivery Manager creates and publishes a balanced scorecard that will provide an ‘as is’ view of client satisfaction levels within the Services.

    Knowledge, Skills and Attributes:

    Ability to establish strong relationships with internal stakeholders and external clients
    Excellent relationship building skills
    Strong ability in managing coordinated delivery of service
    Excellent written and verbal communication skills
    Highly analytical with good problem solving skills and can use initiative to drive innovation
    Ability to work well in a pressurised environment
    Excellent client service orientation
    Displays excellent persuasion and influence abilities
    Passionate, strong initiative, self-driven with commitment to succeed
    Ability to manage budgets, resources, and timelines for service delivery projects
    Proficient in project management, including planning, execution, monitoring, and project delivery
    Assertive in approach with proficiency in negotiating terms, managing conflicts, and addressing challenges that may arise during service delivery
    Seasoned, experienced professional; has complete knowledge and understanding of area of specialisation
    Ability to use evaluation, judgement, and interpretation to select right course of action

    Academic Qualifications and Certifications:

    Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related
    ITIL Certification, such as ITIL Foundation or higher-level certifications
    Project Management Professional (PMP) certification desirable
    Client Relationship Management certification desirable

    Required Experience:

    Seasoned demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organisation, preferably IT service provider
    Seasoned background in delivering IT services, managing IT projects, and understanding the IT service lifecycle
    Seasoned experience in managing client relationships, understanding client needs, and ensuring client satisfaction

    Skills Summary

    Conflict Management, Contract Management, Customer Centric Solutions, Managed IT Services, Negotiation, Project Management, Service Delivery, Service Level Agreement (SLA)

    Apply via :

    careers.services.global.ntt

  • Cashier

    Cashier

    Job Purpose:

    We are seeking a detail-oriented and reliable individual to join our client’s team as a Cashier with Basic Accounting Skills. In this role, you will be responsible for handling customer transactions accurately, providing excellent customer service, and performing basic accounting tasks to support our financial operations. If you have strong numerical skills, attention to detail, and enjoy working in a fast-paced environment, we encourage you to apply.

    Key Responsibilities:

    Process customer transactions, including cash, credit/debit cards, and other payment methods.
    Ensure accuracy in handling cash and reconcile cash drawer at the end of each shift.
    Assist customers with inquiries, provide information about products/services, and resolve any issues or complaints promptly.
    Assist with basic accounting tasks such as recording transactions, maintaining financial records, and preparing reports.
    Reconcile cash transactions with sales receipts and maintain accurate records of daily transactions.
    Assist in monitoring and maintaining inventory levels.
    Notify management of low stock items and assist with restocking shelves as needed.
    Adhere to company policies and procedures regarding cash handling, customer service, and security.
    Ensure compliance with relevant regulations and standards.

    Qualifications and Skills:

    Previous cashier experience preferred.
    Basic accounting knowledge and familiarity with accounting principles.
    Strong numerical and mathematical skills.
    Excellent customer service and communication skills.
    Ability to work in a fast-paced environment and handle multiple tasks efficiently.
    Attention to detail and accuracy in cash handling and accounting tasks.
    Basic computer skills, including familiarity with POS (Point of Sale) systems.
    Ability to work flexible hours, including evenings, weekends, and holidays.

    Apply via :

    www.careers-page.com

  • Area Manager

    Area Manager

    Main Purpose

    To conduct periodic Compliance and Service assessment audits and effectively deliver and implement all training and development strategies translated into respective modules for the Pizza Inn, Chicken Inn and Creamy Inn brand for all stores in the assigned region. Ensuring that service, product quality, and operational standards are met.

    Key Accountabilities 

    Ensures all stores are adhering to and implementing the Brand Standard Operating Procedures (SOPs), ensuring the brand integrity is always maintained.
    Ensures all staff are brand certified.
    Conducts in-house Brand SOP skills training, new products, and procedures and respective modules as assigned from time to time.
    Conducts on job instore follow-up training as per agreed monthly schedules and compliance audit results.
    Ensures all products and procedures are according to the brand specifications and holds Operations and
    Central Kitchen accountable for deviations.
    Assists the assigned stores in achieving the set financial targets and customer counts.
    Identifies trends and challenges within the brand, area, or specific stores and advises corrective action.
    Conducts training needs analysis through customer feedback forums and brand evaluations.
    Supports Market Operations with the opening of all new stores.
    Carries out periodic store management assessments to ensure the right type of Managers are in place.
    Conducts compliance audits for every store and produce reports on a monthly basis.
    Draws up and ensure the action list is implemented and completed as per agreed timelines.
    Assists in the implementation of NPD in assigned areas.
    Ensure successful implementation of new products and monitoring performance thereof.
    Produce respective periodic training reports as will be agreed upon and requested from time to time.

    Qualifications Skills and Competence    

    Minimum of Diploma in Tourism and Hospitality Management or equivalent.
    Possess 2- 3 years in a food, hotel and catering industry or similar related position.
    Possess outstanding presentation, facilitation, and public speaking skills.
    Good communication skills – verbal, written and interpersonal with a sound command of the English language.
    Managerial and leadership abilities, with the expertise to set the example.
    Passionate, energetic, trustworthy & self-motivated individual with a strong & confident personality
    Must be patient, and an active listener.
    Must be able to work in high pressured environments & be flexible to the needs of the Business.
    Good time management, with decent organisational & planning skills.
    Takes pride in personal appearance and hygiene.
    Be self-driven & pro-active.
    Sound computer knowledge.
    A flexible team player with the ability to work successfully in a matrix hierarchical environment.

    Please email a copy of your CV to: recruitment@za-simbisa.comClosing Date for all applications is 5 April 2024

    Apply via :

    recruitment@za-simbisa.com

  • Programme Manager- Governance and Rule of Law Senior Consular Affairs Officer

    Programme Manager- Governance and Rule of Law Senior Consular Affairs Officer

    Key Roles & Responsibilities

    Manage a portfolio of projects and programmes and follow up on Swedish funded projects by, inter alia: plan, assess and approve funding applications, follow up, risk management, administer, preparing decisions/contracts and agreements, reviewing and approving narrative, financial and audit reports.
    Financial management, including follow up of disbursements and payments of contributions.
    Support policy dialogue with relevant Government of Kenya ministries, development agencies, donors and relevant stakeholders in the sector, including drafting speaking notes, briefings, participating in, and drafting reports.
    Represent Sweden and actively participate in co-ordination for a, technical and sectoral meetings; program reviews; technical discussions, and field visits.
    Build relationships and develop networks through interaction and continuous dialogue with relevant bilateral, multilateral, and sectoral actors.
    Contribute to the development of Swedens strategies and policies for Kenya.

    Education, Competence & Experience

    Masters degree in human rights, political science, international relations or other equivalent academic background.
    Previous experience in the development sector working with a broad range of actors within the thematic areas of Governance, Public Financial Management, Rule of Law, Devolution and Anti-corruption and/or related areas.
    A minimum of ten (10) years working experience in the above areas.
    Previous experience working with UN agencies, political foundations, interstate membership organizations, non-governmental organization, governmental agencies and ministries on national and/or county level.
    Experience in programmes/projects design, implementation and performance monitoring.
    Proven analytical skills.

    Additional Skills

    A strong understanding of the social contract in the Kenyan context, social fabric and social accountability.
    An understanding of gender equality, Intersectionality and sexual orientation, gender identity and expression.
    An understanding of multidimensional poverty analysis principles.
    Experience working with a range number of actors including civil society, private entities such as the private sector.
    Knowledge of the Kenyan institutional structures, key actors, development strategies, in relation to human rights, rule of law, governance and elections.
    An understanding of Business and Human Rights as well as a right-based approach.
    Experience of working with results-based management.

    Personal attributes

    Dynamic team player able to work across relevant sectors and across different focus areas and take initiative as well as work independently.
    Ability to adjust to changing priorities and undertake multiple tasks simultaneously.
    Respect for cultural diversity, with the ability to fit into a diverse team and to establish networks.
    Excellent organizational skills, strong oral and written communication skills with good command of English.
    Self-motivated with ability to take initiatives and work unsupervised.
    Ability to communicate, share knowledge and experiences, and cooperate easily with colleagues.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Property Manager

    Property Manager

    About the job

    We are seeking a qualified Property Manager with a strong accounting background to oversee the day-to-day operations of our residential/commercial property bases in Juba South Sudan. The ideal candidate will have experience in both property management and accounting, with a keen eye for detail and a commitment to providing exceptional customer service to tenants and residents.

    Responsibilities

    Manage all aspects of the property, including marketing, leasing, tenant relations, and maintenance.
    Oversee the financial performance of the property, including rent collection, budgeting, and financial reporting.
    Maintain accurate and up-to-date financial records in accordance with GAAP (Generally Accepted Accounting Principles).
    Process accounts payable and receivable, including rent payments, vendor invoices, and security deposits.
    Reconcile bank statements and prepare monthly/quarterly/annual financial reports.
    Analyze financial data and identify areas for cost savings and revenue improvement.
    Work with property maintenance staff to ensure timely repairs and upkeep of the property.
    Conduct move-in/move-out inspections and ensure proper documentation.
    Enforce lease agreements and handle tenant issues, including delinquencies and evictions (if applicable).
    Maintain a safe and secure living environment for tenants.
    Stay up-to-date on fair housing laws and regulations.
    Respond to tenant inquiries and complaints in a timely and professional manner.
    Attend industry events and training to stay abreast of current trends in property management.

    Qualifications

    Bachelor’s degree in Accounting or related field (Business Administration, Real Estate)
    Minimum of 2-5 years of experience in property management
    Proven experience in accounting principles and practices (GAAP)
    Strong analytical and problem-solving skills
    Excellent communication, interpersonal, and customer service skills
    Proficient in Microsoft Office Suite (Word, Excel, Outlook)
    Property management software experience (Yardi Voyager, MRI Software, etc.) a plus
    Attention to detail and ability to prioritize tasks
    Ability to work independently and as part of a team
    Valid driver’s license and reliable transportation

    Apply via :

    www.linkedin.com

  • Legal Associate – Private wealth

    Legal Associate – Private wealth

    Legal Associate Role

    Provide guidance on wealth preservation, tax optimization, and asset protection strategies.
    Draft wills, trust deeds, POAs, and other estate planning documents to ensure the orderly transfer of assets upon death.
    Advise clients on strategies to optimize trust structures taxes and navigate complex probate processes.
    Assist with the establishment of charitable trusts, family foundations, and other philanthropic vehicles.
    Counsel business owners and high-networth individuals on succession planning strategies to facilitate the smooth transition of wealth and assets to future generations.
    Draft shareholder agreements, buy-sell agreements, and other business succession documents.
    Address complex issues related to family businesses, including governance structures and conflict resolution.
    Advise clients on asset protection strategies to shield wealth from potential creditors, lawsuits, and other liabilities.
    Structure asset ownership and implement legal mechanisms, such as trusts and limited liability entities, to safeguard assets.
    Provide ongoing monitoring and review of asset protection strategies to ensure continued effectiveness.
    Guide trustees and fiduciaries on their legal obligations and duties in relation to the administration of trusts, including asset management, distribution policies &decisions, and compliance with legal obligations.
    Guide on appropriate disputes and conflicts resolutions mechanisms among trust beneficiaries or between trustees and beneficiaries.
    Ensure proper documentation and recordkeeping to maintain the integrity of trust arrangements.
    Stay abreast of changes in tax laws, estate planning regulations, and fiduciary standards to ensure compliance and mitigate legal risks.
    Conduct periodic reviews of clients’ wealth management plans to identify potential issues and recommend adjustments as needed.
    Provide legal guidance on matters such as charitable giving, retirement planning, and insurance planning.
    Cultivate strong, long-term relationships with clients based on trust, integrity, and professionalism.
    Serve as a trusted advisor and resource for clients, addressing their concerns and objectives with empathy and discretion.
    Collaborate with other professionals, such as financial advisors, accountants, and investment managers, to deliver comprehensive wealth management solutions.

    Basic Qualifications

    Minimum of 2 years’ experience as a Legal Associate in a Law firm.
    Member of the Law Society of Kenya (LSK).
    Must be an Advocate of the High Court.
    Bachelor of Law and/or similar qualification in other related fields.
    Ability to convey complex legal concepts in a clear and understandable manner to clients.
    Proficient in Time Management and Organization: Ability to handle multiple client cases, meet deadlines, and maintain meticulous records.
    Flexibility in adapting to evolving legal landscapes and client needs.
    Strong teamwork skills: Capable of working effectively with colleagues across disciplines to provide holistic wealth management solutions.

    Interested candidates should email their résumé to hr@ke.andersen.com by 4th April 2024, with the email marked “Legal Associate” in the subject line.

    Apply via :

    hr@ke.andersen.com

  • Software Engineer (Android)

    Software Engineer (Android)

    Job Purpose/Mission

    ENGIE is looking for an experienced, highly motivated, and accurate Internal Auditor with a passion in renewable energy and financial inclusion to join our team. The Internal Auditor will review the effectiveness of the internal control systems, risk management and governance processes and contribute to the improvement in EEA’s performance. This position will be part of the Global Finance team that is mainly based in Berlin, Germany and Kampala, Uganda and will report directly to the Head of Internal Audit and Control.

    Responsibilities

    Provide key input into the development of the Annual Internal Audit Plan and ensure efficient and effective execution of the plan.
    Effectively plan for audit engagements by obtaining sufficient knowledge on best practices, regulatory framework and EEA policies & procedures.
    Effectively conduct risk-based audits as per the approved plan, develop risk assessments of key processes and develop audit programs with testing procedures relevant to risk and audit objectives. This should be done in accordance with Standards for the Professional Practice of Internal auditing.
    Carry out fieldwork by executing audit procedures to verify the adherence and effectiveness of internal controls through testing and engaging with relevant stakeholders.
    Prepare timely audit reports and discuss the audit findings and the respective recommendations with the Departmental Heads to have the identified control gaps closed.
    Regularly monitor to ensure that audit recommendations and management commitments have been implemented by management, by way of follow up audits and Audit Issue tracking.
    Foster a culture of risk awareness within the company and continuously market the Internal Audit Function across the organisation, by maintaining productive client, staff and management relationships through individual contacts and regular meetings.
    Coordinate the internal audit activities with those of external auditors and make follow ups of the implementation of the auditors’ recommendations by management.
    Engage in continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques, and performance standards.
    Uphold extremely high ethical standards.

    Experience And Skills
    Experience :

    At least 3-5 years of experience required in internal audit, controlling or finance.
    Solid and secure accounting skills
    Experience with risk assessment and internal control systems is a must.
    Experience in an audit firm is a must.
    Pronounced analytical skills, high attention to detail and independent way of working.
    Ability to manipulate large amounts of data and to compile detailed reports.
    Proven knowledge of auditing standards and procedures, laws, rules, and regulations
    Sound independent judgement

    Qualifications:

    A University degree in business,
    Certification as a CIA, CPA, ACCA or CISA.

    Language(s):

    English
    French and/or Portuguese is a plus.

    Technology :

    Have solid experience in MS Office applications.
    Experience with ERP systems.

    Apply via :

    jobs.engie.com

  • Archiving Officer Intern Customer Care Intern

    Archiving Officer Intern Customer Care Intern

    Job Purpose/Mission 

     As an Archiving Officer Intern, you will be responsible for overseeing the organization, preservation, and retrieval of records and documents within our archives. You will play a crucial role in maintaining the integrity of company records and ensuring that they are accessible to those who require them.

    Responsibilities: –

    Record Management: Manage the organization’s records and documents according to established archival standards and procedures.
    Documentation Preservation: Ensure the preservation and conservation of historical records, including paper documents, photographs, digital files, and other media.
    Cataloguing and Indexing: Create detailed catalogues and indexes of archival materials to facilitate easy retrieval and access for researchers and staff.
    Digitization Projects: Oversee digitization projects to convert physical records into digital formats, ensuring long-term accessibility and preservation.
    Access Control: Implement access controls and security measures to protect sensitive or confidential information within the archives.
    Research Support: Provide support to researchers, historians, and other stakeholders by assisting with inquiries and locating relevant archival materials.
    Compliance: Ensure compliance with relevant regulations, policies, and guidelines related to records management and archival practices.

    Knowledge and skills 

    Experience:

    Experience working in archives, libraries, or records management.
    Strong knowledge of archival principles, practices, and standards.
    Basic knowledge on Excel spread sheets and data entry skills.
    Experience assisting customers/clients with escalated issues.
    Proven critical thinking skills that demonstrate fact finding/analysis and sound decision making.
    Excellent communications skills both written and verbal.
    Detail oriented and well-organized.
    Ability to multi-task, prioritize and manage time effectively.
    High level of self-motivation
    Ability to balance multiple tasks while working under tight deadlines with close attention to detail, accuracy, and quality always.
    Open to work in a flexible and creative work environment with fast-evolving operations.
    Positive attitude is a must for this role.

    Qualifications:

    Bachelor’s degree in library science, Archival Studies or a related field.

    Language(s): 

    English + Kiswahili

    Technology:

    Ability to use basic Microsoft tools(Word & Excel)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Pharmaceutical Technologist

    Pharmaceutical Technologist

    Job Description:

    Our client is a Community Pharmacy seeking a qualified and registered Pharmaceutical Technologist to join their team. The successful candidate will play a crucial role in ensuring the proper dispensing and management of pharmaceuticals, maintaining compliance with regulatory and attending to a dynamic range of clients.

    Key Responsibilities:

    Dispensing and Patient Care:

    Accurately dispense prescription medications in compliance with the physician’s instructions.
    Provide appropriate drug information to patients and healthcare professionals.
    Ensure patient safety through the verification of allergies, dosage, and potential drug interactions.

    Inventory Management:

    Manage pharmaceutical inventory, including ordering and restocking medications as needed.
    Monitor expiration dates and storage conditions to ensure the integrity of pharmaceutical products.

    Regulatory Compliance:

    Adhere to and maintain knowledge of regulations set by the Kenya Pharmacy & Poisons Board.
    Keep up-to-date with changes in pharmaceutical regulations and guidelines.

    Quality Control:

    Implement quality control measures to ensure the purity, potency, and safety of pharmaceutical products.
    Conduct regular audits to verify compliance with internal and external quality standards.

    Collaboration:

    Work closely with the proprietors and other members of the team to attain the bottom line of the business.

    Qualifications and Requirements:

    Diploma or Degree in Pharmacy/Pharmaceutical Technology from a recognized institution.
    Valid registration with the Kenya Pharmacy & Poisons Board.
    Minimum 2 years of proven experience as a Pharmaceutical Technologist in a healthcare setting.
    Strong knowledge of pharmaceutical regulations and best practices.
    Excellent communication and interpersonal skills.
    Detail-oriented with a high level of accuracy in dispensing medications.
    Ability to work collaboratively in a team-oriented environment.
    Ability to meet set KPIs within the organization.

    Apply via :

    www.careers-page.com