Jobs Kenya

Company Founded: Founded in Nil

  • Researcher 3, Program Evaluation Specialist

    Researcher 3, Program Evaluation Specialist

    PURPOSES

    This position uses research to support the First Presidency and Quorum of the Twelve Apostles in their responsibility to ensure that the Church remains one in Christ. As a researcher, you will combine your academic knowledge and work experience to conduct a variety of mixed-methods studies that support the design, development, and evaluation of Church products and programs. In this important work, you will collaborate with a team of researchershoused within the Church’s evaluation research team. 

    Your primary responsibility will be to conduct effectiveness evaluations for the Church’s key programs and products. Your assignments will include research design, instrument development, primary data collection, data analysis, and authoring reports and presentations. Candidates must be able to lead multiple projects that often have competing deadlines. It’s important that candidates are comfortable working with data within a faith-driven organization.

    Primary preference will be given to those who are legally authorized to work in the US, who live in or are willing to relocate to Salt Lake City, Utah. Secondary preference will be given to those who are authorized to work in one of the following countries and are willing to relocate to the specified cities: Tokyo, Japan; Aukland, New Zealand; Manilla, Philippines; Accra, Ghana; Nairobi, Kenya; Johannesburg, South Africa; Frankfurt, Germany; London, England; Mexico City, Mexico; Guatemala City, Guatemala; Santo Domingo, Dominican Republic; Lima, Peru; Sao Paulo, Brazil; Buenos Aires, Argentina. This position will be hybrid, working in office at least once a week. 

    RESPONSIBILITIES

    Specific research and evaluation duties may include: literature reviews; research design; designing surveys; designing interview, focus group, and observation protocols; participation in data collection site visits; conducting interviews and observations; analysis of qualitative and quantitative data; and dissemination of research findings to multiple audiences including product developers, management, and General Authorities.
    Contribute to and lead project teams, maintain project management documents and databases, help colleagues solve problems, and review colleagues’ plans and products. 
    Consult with clients to provide useful information and answer questions or address their issues.
    Monitor and work with vendors and subcontractors.
    Local and international travel may be needed. 
    Individuals hired into this position may be asked if they are willing to live in another area of the Church outside their current country of residence for a period of time.

    QUALIFICATIONS

    Education & Work Experience:

    Master’s or PhD degree in education, instructional design, psychology, sociology, anthropology, economics, or other social science field. 

    A degree with an emphasis in program evaluation is preferred.

    Five to seven years professional experience in program evaluation. Candidates with less experience are encouraged to apply but may be hired at a lower grade level.

    Experience conducting research with populations outside the United States and Canada.

    Demonstrated Skills & Abilities:

    The ability to clearly define and translate program objectives into an evaluation.
    An understanding of evaluation theory and guiding principles.
    Research design (particularly causal inference, experimental and quasi-experimental designs, non-experimental causal designs, and sampling methods)
    Developing, conducting, and analyzing surveys, interviews, focus groups, and observations. 
    Strong presentation design skills with the ability to concisely communicate findings.
    Strong interpersonal skills, the ability to collaborate in lead and support roles, and the ability to communicate clearly.
    Ability to work independently in a fast-paced environment and to manage competing tasks, deadlines, requirements, and decisions. 
    Ability to think critically, problem solve, modify approaches in consideration of practical concerns, and accept and adapt to sudden changes in client priorities.
    Proven ability to lead research projects through all research phases.
    Deep understanding of a culture outside of the United States (e.g., more than serving a mission outside of the United States).
    Fluent language abilities in English and another language spoken by Church members.

    Apply via :

    epej.fa.us2.oraclecloud.com

  • Practice Lead – Cyber Security

    Practice Lead – Cyber Security

    Working at NTT

    Key Roles and Responsibilities:

    Strategic Alignment

    The Practice Manager will work closely with the top Executive and a variety of internal stakeholders to develop, enable, and ensure the execution of the Cyber Security and related practice strategy. They will align Security business unit specific KPI metrics and reporting across all countries or regions and group project management bodies. They will provide thought leadership and continuously research and ensure the implementation of the latest, best practice methods and tools that will align to the achievement of the group strategy. This employee will be directly involved in solution development and go-to-market activities and build a strategy that is consulting and client-led.
    The Practice manager will be responsible for the strategic management of vendor alliances and relationships relevant to their domain. He/she will ensure compliance with and alignment with the requirements for maintaining the relevant vendor certifications and will drive execution of vendor alliances within the TS Business.

    Operations And Efficiency Management

    The Practice Manager will manage business operations to ensure the achievement of business goals. They will contribute to the development of policies and procedures and operating plans that will enable the achievement of the overall business unit strategy. This employee will be responsible for the budget for the business unit as aligned to their geographic span and ensure that profitability and financial performance, including the management of partner rebates.
    This individual will take corrective action to ensure efficient operations consistent with strategic objectives, operational plans and goals, and profit and loss. He/she will provide the necessary oversight to ensure that the business unit is achieving client and financial goals by providing regular reviews and reporting on progress against strategic programs and projects related to the business unit. The Practice Manager will drive execution to ensure the achievement of business unit goals within their territory.

    Practice Development

    The Practice Manager Cyber Security will be responsible for the establishment and confirmation of practice management leadership capabilities. They will work with the regions and countries to establish and manage the most appropriate practice management team and structure to align to internal business units and market requirements. They provide the necessary governance and oversight to ensure that NTT Data is achieving client and financial project management goals by providing regular reviews and reporting on progress against strategic programmes and projects. This individual will lead and facilitate regular regional or global practitioner or delivery training activities on relevant topics and subject matter and will build and maintain a regional community of practice where information and best practices can be shared. This employee will advise leadership on the principles and values of the practice, IT automation and continuous delivery.
    The Practice Manage Cyber Security will also create standards and tools for new solution architecture and delivery continuous delivery frameworks that will promote and establish a reliable practice within NTT Data and a contender in the market. They will define the approach to lifecycle management for the assets created and build a skills pool to roll out to clients within the regions. This employee will create continuous integration for tooling to support regions with automated build, test and deployment with a focus on continuous improvement in quality delivery.

    Business Development

    The Practice Manager Cyber Security will assume the role of “go-to-market” lead for the practice and align sales with key opportunities. He/she will work closely with Marketing and Sales to support regional sales by providing training sessions to sales employees and assisting with the determination of pipeline necessary to achieve regional targets, including the development of short-term incentive programs. This employee will drive the regional implementation of deployment pipelines to achieve key strategic business outcomes. They will directly support strategic deals and client engagement practices and mentor local and regional teams, accordingly, providing subject matter expertise on RFPs/RFIs.
    This employee will measure Practice success and promote thought leadership by developing white papers and capturing and disseminating cases studies with region as well as speaking at events. They will support the regional marketing and demand generation activities through the provision of advice to the regional teams. They will drive the region and countries to ensure that they are equipped with the appropriate skills and ability to sell operational expense services.

    Go-To-Market Initiatives

    The Practice Manager will manage the execution of the go-to-market strategies and tactical plans for the business unit. The individual will determine the go-to-market program goals and benchmarks, ensuring that these are tracked and monitored. He/she will develop the go-to-market scorecard and/or dashboard and associated metrics and develop and manage the go-to-market budget for the business unit. The Practice Manager will need to mobilise specialised sales for the business unit with the ability to overlay sales teams in the relevant account teams.

    Product Management

    The Practice Manager will oversee the business unit’s product/portfolio lifecycle and in so doing take responsibility for the strategic planning and tactical activities required for product growth and management. This individual works closely with a variety of organisations to ensure that the business growth opportunities are realised and defines and agrees product/product portfolio strategies. He/she will specify market requirements for current and future products by conduction market research supported by client engagement sessions.
    The Practice Manager will drive new offers, enhancements and upgrades of the relevant product or product portfolio through the Global Service Introduction Process. This individual will develop and implement group go-to-market plans, working with all departments to ensure execution thereof. He/she will manage the partnership and Vendor alliance strategy for the relevant product or product portfolio, analysing requirements for the particular product or product portfolio.

    Stakeholder Management

    The Practice Manager will work with the region to establish and manage the most appropriate structure to align to the business units and manage requirements. The individual will provide the necessary governance and oversight to ensure that NTT Data is achieving client and financial management goals by providing regular reviews and reporting on progress against strategic programs and projects. He/she will engage with key clients to understand their business and provide innovative solutions to address client pain points through the service we provide.

    Financial Management

    The Practice Manager will take responsibility for implementing and managing the business unit’s annual budget for their geographical span. The individual will manage profit and loss of the business unit and ensure that the required funding to support strategic transformational projects has been considered. He/she makes decisions that could impact the business unit and organisation’s profitability.

    People Management

    The Practice Manager acts as a people manager within the unit. The individual will ensure the full utilisation of resources and provides leadership and motivates employees towards the fulfilment of the business unit and organisation’s mission. He/she will contribute to the development and management processes that enable the management function as a team. The individual will develop and maintain a viable succession plan that covers all critical management positions with in the business unit.

    Behavioural Skills

    The Practice Manager is a thought leader in the industry and is recognised by industry peers for out of the box thinking, knowledge and creativity. He/she demonstrates good knowledge of the industry, market trends, the competitive landscape and development in the technology industry. The individual is an exceptional leader and demonstrates influencing skills with the ability to add value quickly. He/she presents as purposeful, articulate and very confident with a strong understanding of international/multi-national challenges. He/she displays maturity in the work environment and is energetic and visibly passionate. He/she is a resilient self-starter, not afraid of creating internal controversy through alternative thinking and execution. The Practice manager is an inspiring leader of people and natural mentor and coach to more junior employee.
    He/she should possess excellent communication skills (both verbally and written) and employ these skills to interact with a variety of stakeholders at a senior level. He/she maintains integrity, demonstrate reliability, and recognise their direct reports, whilst building a cohesive team. This individual is a charismatic leader that inspires the solutions leadership organisation to achieve the set performance targets.

    Requirements: Education, Training and Experience

    Bachelor’s (graduate) degree in business, Engineering, or technology fields
    Relevant Certifications such CCIE, CISSP, CISM, CCNP Security, ITIL Certifications, F5, Fortinet, Checkpoint, Palo Alto, or any other related Certifications.
    At least 6 years’ experience working in a busy Cyber Security environment.
    Experience in leading and managing large IT projects and rolling out IT infrastructures across various technologies.
    Strong leadership and conflict management skills
    Must have analytical skills enabling quick and meaningful understanding of customer needs and goals.
    Good communications and presentation skills, with the ability to operate comfortably at and beyond client senior executive levels.
    Strong negotiating skills and ability to persuade and maintain multilevel relationships within prospects and clients.
    Good documentation skills – ability to write formal proposals which may include a demonstrable understanding of the business and an ability to articulate the ROI.
    Commitment to the concepts of technology enabled, value-added selling.
    Must be able to demonstrate business awareness.
    Proven success prospecting, building a pipeline, moving opportunities through the sales cycle; proposing, presenting, and discussing solutions Technology Leads and other decision-makers.
    Great project management skills, including organization, planning, time management and prioritizatio

    Skills Summary

    Managing Sales Teams, Planning Operations, Pricing Strategies, Revenue Models, Value Propositions

    Apply via :

    careers.services.global.ntt

  • (Associate) Project Manager – Global Clinical Supplies

    (Associate) Project Manager – Global Clinical Supplies

    The role

    We are seeking an Associate Project/Project Manager to join our Global Clinical Supplies Team in the EMEA region. This can be office based, hybrid, or fully homebased.

    A day in the life

    This role provides complete oversight of supply chain for sophisticated global clinical trials. Ensures project/study activities are in compliance with company and client requirements and acts as a representative for the department on all assigned projects.

    Key responsibilities:

    Develops study specific plans for each assigned project.
    Meets with internal teams to coordinate efforts, provide recommendations and risks, and update project reports/spreadsheets.
    Integrates all clinical supplies activities into the supply chain to support project logistic strategy and compliance with GxP requirements.
    Participates in ongoing training on new regulations.
    Represents the department internally and externally at meetings, strategic projects and initiatives as per the business requirements.
    Mentors and guides supports junior team members.
    Participates in process improvement initiatives.
    Maintains and uses existing tools while continuously looking for improvement opportunities.
    May participate in the bidding and/or bid defense opportunities
    Client contact for their supply chain requests/questions/concerns.

    Keys to Success
    Education and Experience:

    Bachelor’s degree or equivalent and relevant formal academic / vocational qualification
    Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years).

    Knowledge, Skills and Abilities:

    Strong English and interpersonal skills both written and verbal
    Strong interpersonal, planning, organizational, problem solving, sense of urgency and decision making skills
    Effective leadership and team building skills
    Strong solid understanding of Microsoft Office suite
    Strong focus on customers and attention to detail
    Ability to work in team environment, as well as work independently with little guidance
    Good understanding of clinical supply operations
    Proven client building and 3rd party relationship management
    Ability to provide customer service with the highest standards of quality and excellence

    Apply via :

    jobs.thermofisher.com

  • Senior Researcher Lead Developer Business Development Executive

    Senior Researcher Lead Developer Business Development Executive

    The Senior Research Analyst is responsible for day-to-day client liaison in terms of queries and feedback. Input into proposals and research design. 
    He/She will manage and oversee projects, ensuring that the standards are of a high quality, that deadlines are met and that projects are completed within budget. 
    The Senior Research Analyst will contribute towards report write-ups and structure, and present findings through both visual graphics and text formats. 
    He/She is also responsible for enhancing and for adding value to current processes. DETAILED 

    DESCRIPTION 
    Technical Support 

    Provide technical and commercial input into proposals in terms of research design, methodologies, costs, deliverables and timing. 
    Consultation with global contacts and other experts to ensure an optimal design and proposal is accomplished to meet client needs and budget. 
    Ensure that industry and research knowledge is integrated from other projects, desk research and other teams/sources to obtain a consolidated, competitive offering. 
    Enhance business growth through repeat business and increased volume of business. 
    Client service and client management. 

    Project Management 

    Ensuring that the Research team complete all steps in the research process on time and to the expected quality standards. 
    Skills transfer to and supervision of Research the research team. 
    Input into, and final checking of: samples, questionnaires, report templates, analysis plans, focus group/IDI topic guides, analysis templates and presentations. 
    Day to day client liaison in terms of queries and project status. 
    Ensure that the researchers keep all teams updated on project feedback through traffic. control/Progress meetings. 
    Ensure proper documentation of all necessary project materials. Ensures that the project timing is agreed to with all teams involved and is transferred to the workflow. The project timing must be kept updated. 
    Detailed project status to be communicated for weekly Project Progress Meetings. 

    Sample Design and Methodology 

    Design the best methodology for each study and sample specifications. Ensure this is in accordance with proposal and the objectives. 
    If the client has specific sampling procedures, ensure that these are adhered to. 
    Discuss sample with the Operations team before this is rolled out. 
    Obtain approval from client.  

    Instruments design 

    Design qualitative tools in accordance with requirements and objectives in proposal and scope of work and relevant company’s Standards. 
    Ensure that a questionnaire/discussion guide design brain storming session is held before starting questionnaire/discussion guide design and come up with a framework. 
    Design all qualitative instruments/projective techniques and stimulus materials. 
    Approve questionnaires, discussion guides, samples etc. from Research team. 
    Provide guidelines/project specifications and field briefs on time to operations teams for budgeting and planning purposes. 
    Arrange for fieldwork budgets from operations team. 
    Set up and manage all logistics for qualitative research. 

    Report Writing 

    Analyze and interpret findings and results in line with proposal objectives. 
    Write report and Analyst summary keeping proposal requirements and objectives in mind. and adhere to relevant company’s Standards.. 
    Obtain input from Senior Research Lead and attached to project/team. 
    Consult other relevant external data and analyze market trends that will enhance and add value to the report. 

    Presentation Preparation 

    Ensure that a presentation review meeting is set up with Senior Research Lead. 
    Design presentation according to client and company’s Standards. requirements. 
    Ensure presentation is checked by the Senior Research Lead prior to being sent to the Client. 

    Other General roles 

    Attends training and workshops as and when required. 
    Adheres to all relevant company’s Standards., policies and procedures and task instruction manuals.  Attends meetings when required. 
    Adheres to the budgeted project timing. 
    Maintains documents and records as required by the company. 
    Client confidentiality is to be adhered to by all members of the team

    go to method of application »

    Kindly share CV to talent@workforceafrica.co

    Apply via :

    talent@workforceafrica.co

  • Customer Success Manager

    Customer Success Manager

    Job Purpose 

    It’s the right moment and the right place for us to make an impact, as logistics and movement across Kenya, the region, continent, and globe is at a record high. And guess what? You can help us fulfil our mission 

    What you’ll be doing 

     Work with assigned Account Executive and Account Manager to onboard new Amitruck customers and provide internal and external stakeholders with the proper guidance and support as needed.
     Train customers on how to navigate the Amitruck ecosystem.

    Account Management

     Work with Account Manager to ensure customers prioritize Amitruck for their transport needs.
     Hold regular account review meetings with customers and take note of challenges, wins and opportunities.
     Proactively address customer issues and act on opportunities.
     Proactively manage customer escalations by collaborating with account managers and other internal stakeholders.
     Advocate for the needs of the customer by calling attention of appropriate internal stakeholders to the deficiencies of existing processes, systems and tools.

    Relationship Management

     Understand customer needs to paint a picture of their short and long term needs.
     Build relationships with customer stakeholders at strategic and tactical levels.
     Serve as a trusted advisor and diagnose customer supply chain and logistics processes and recommend best practices to the customer’s stakeholders.
     Maintain a high level of customer satisfaction.

    Customer Health

     Manage customer lifecycle and track customer’s trip and revenue performance over time.
     Improve customer satisfaction by providing the best fit solutions for their needs and delivering on the Amitruck brand promise.
     Identify churn risks early and work with internal stakeholders to mitigate the risks.
     Engage in account recovery processes for churned accounts.
     Create customer reference assets such as quotes, case studies and testimonials.

    Revenue Management

     Negotiating rates with customers in response to market dynamics.
     Increase the customer lifetime value by upselling to customers solutions flitting to their existing and emerging needs.
     Identify renewal risks, initiate renewal discussions and manage customer contracts renewal in a timely manner.

    Collaboration

     Work with the operations team (account managers, customer care and transport team) to grow revenue and maintain account health.
     Collaborate with Amitruck’s sales and marketing teams to build customer collateral.
     Work with the leadership team, product team and technology team to define new customer features, services and to address customer pain points.
     Support finance team in account receivable processes.

    What you bring to the table

     3+ years in a previous Customer Success / Account Management / Business Development role across both SME and Enterprise clients.
     A proactive and problem-solving mindset, including the ability to spot opportunities in existing and new sectors.
     An enthusiasm for understanding your clients’ sector and particular challenges, and working to solve them creatively in a fast-paced environment.
     A strategic, analytical, data-driven approach. You’re comfortable with numbers and use them to inform decision-making.
     Exceptional proficiency in both written and spoken English.
     Experience working cross-functionally to achieve wider strategic goals.

    Apply via :

    amitruck.breezy.hr

  • Machine Operator Corporate IT Sales Executive

    Machine Operator Corporate IT Sales Executive

    Our client is looking for machine operators who will, ensure the smooth operation of equipment that produces a variety of goods. Here’s a general breakdown of their responsibilities:

    Tasks and Duties:

    Operating machinery: This is the core responsibility, involving running machines safely and efficiently to meet production targets.
    Set-up and adjustments: Preparing machines for operation by loading materials, making adjustments, and ensuring everything functions correctly.
    Monitoring production: Keeping a watchful eye on the production process to identify and address any issues that may arise, ensuring quality control.
    Machine maintenance: Performing basic maintenance tasks like cleaning, lubrication, and troubleshooting minor problems to keep machines running smoothly.
    Safety adherence: Following all safety protocols and procedures to maintain a safe work environment for themselves and others.
    Record keeping: Documenting production data, logs, and any quality control checks performed.

    Additionally, machine operators may:

    Assist with installing new machinery.
    Work collaboratively with other team members to achieve production goals.
    Follow written or verbal instructions related to production processes.
    Perform basic calibrations and maintenance on the equipment they operate.

    Skills and Qualifications:

    Strong mechanical aptitude and ability to learn and operate different machines.
    Good attention to detail and a commitment to quality control.
    Excellent communication and teamwork skills.
    Ability to work independently and troubleshoot problems.
    Prior experience with machinery operation (a plus, but not always required).
    Basic understanding of safety protocols and procedures.

    go to method of application »

    Kindly share your CV to talent@workforceafrica.co

    Apply via :

    talent@workforceafrica.co

  • Assistant Workshop Technician Logistics Assistant

    Assistant Workshop Technician Logistics Assistant

    Job Purpose: Our client, leader in the automotive batteries, solar energy, energy storage, and water heating solutions industry is seeking to hire an Assistant Workshop Technician who will carry out repairs of items brought to the workshop, communicate to the clients and manage workshop processes and also assist in the preparation of all solar installations, service contracts, call outs and trouble shooting.

    Key Responsibilities:

    Assist the team in designing of systems from main items to wiring diagrams/pictorials for presentation or any other purpose.
    Receive and record items brought into the workshop for repair and have an up-to-date report on their status.
    Diagnose faulty items brought to the workshop to find the root cause of failure, write a report and share with the client and concerned persons.
    Ensure all items brought to the workshop are repaired/returns to clients as per the findings and agreement with the client.
    Process and arrange proper return/replacement of defective item on warranty as per the company policy.
    Monitors repair parts usage to determine if current stock levels are adequate for maintaining repairs schedule and submits monthly requirement to procurement for action.
    Open jobs in Navision for every solar installation while ensuring jobs are closed as and when they are concluded
    Assist the team in preparation of all installations, site surveys and call outs by properly coordinating and allocating resources such as technicians and vehicles. Ensure preparations are done a day or 2 before actual installation dates to allow for early departure of the team to site.
    Ensure installation materials are always available in our stores.
    Prepare and request for technicians’ payments via petty cash and via sending directly to payables in Nairobi. Ensure all invoices are sent and posted on the system on time and correctly
    Manage day to day interactions with clients either directly or indirectly through receiving both internal and external calls, mail and walk in clients in the technical department.
    Invoicing and requisition of items from stores.
    Research, test and write report for all new items brought for testing.
    Enforce workshop kaizen and the 6s by ensuring that only the required items are in the work shop and all the rest are in their rightful place.
    Participate in weekly and monthly stock take of solar items.
    Perform other duties as assigned.

    Qualifications and Skills:

    Bachelors Degree in Electrical/ Energy Engineering and/or related technical field.
    Basic Plumbing & Electrical Certificates will be an added advantage.
    Hands-on Installation works in Solar Water Heating, PV & Power Back-up systems.
    At least 3 years technical experience in the solar industry.
    Ability to work in a dynamic environment in a small team and enjoy multi-tasking and working under pressure to achieve deadlines.
    Planning and organizational skills.
    Ability to project a positive image for him/ herself and the company.
    Highly Analytical.
    Quick learner, capable of grasping the structure & intricacies of the energy business & markets.
    Self-motivated with persuasive, enthusiastic and client-centric focus.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Executive Secretary

    Executive Secretary

    JOB DESCRIPTION

    This position assists the Lord in hastening the work of salvation by performing advanced and confidential secretarial duties requiring broad experience, skill and knowledge of organization policies and practices.  Typically provides secretarial services to the Africa Central Area Presidency.

    RESPONSIBILITIES

    Providing accurate and timely information.
    Must demonstrate a mature and professional attitude even under the most stressful conditions
    Responsibilities include general secretarial functions such as: Prepares correspondence, memoranda,  answering phone calls, mail and typing correspondence
    Prepares and distribute minutes of meetings
    Checks documents for accuracy and completeness
    Maintains calendar of appointments, meetings and travel itineraries
    To work with confidential information (confidentiality critical)
    Coordinating travel arrangements and special events
    Work to deadlines
    Perform other duties as assigned

    QUALIFICATIONS

    Must be worthy to hold a current temple recommend
    A two-year Secretarial Diploma or equivalent with Five to seven years executive secretary experience
    Bachelors degree in Business Management/Administration will be an added advantage.
     Advanced office skills to include excellent communication, highly efficient with computerized business applications , analytical and data summation skills.
    Excellent interpersonal skills and the ability to work with sensitive and highly confidential information.  
    Ability to speak French may be an added advantage.

    Apply via :

    epej.fa.us2.oraclecloud.com

  • Internal Audit Intern

    Internal Audit Intern

    Job Purpose/Mission

    The purpose of this role is to provide independent and objective assurance, insights, and recommendations that help EEA, Kenya achieve it’s objectives, enhance performance, manage risks, and maintain integrity and trustworthiness in operations and financial reporting.

    Responsibilities: –

    Draft data requests to support both short-term and long-term internal control needs
    Assist in assigned duties for conducting internal controls and follow-up audit work.
    Assist in preparation and conducting departmental quality assessment review.
    Identifies and evaluates accounting, operating, compliance and/or technology risks and controls.
    Ascertains the extent to which company assets are accounted for and safeguarded against loss.
    Prepares and maintains audit work papers pertinent to the audit’s coverage and findings.
    Comprehends the meaning of test results as they relate to internal control strengths and weakness.
    Interact and engage with different stakeholders during the audit process
    Assist in reviewing the status of management actions agreed following previous audits and reviews
    Assist with special projects and assignments as necessary.

    Knowledge, Skills & Experience

    Ability to interact and communicate effectively both orally and in written reports
    Ability to assimilate, analyze and summarize information
    Familiarity with accounting concepts and theory
    Basic knowledge of internal controls

    Qualifications:

    Bachelor’s degree in finance/accounting
    CPA II and above.

    Language(s):

    English, Kiswahili

    Technology:

    Technical competency in Microsoft Office Suite (WORD, EXCEL). Ability to create format and develop analytical spreadsheets

    Apply via :

    jobs.engie.com

  • Service Delivery Manager

    Service Delivery Manager

    Key Roles and Responsibilities:

    Stakeholder engagement

    Internal: Client Success, Support Services Function, GDC Service Operations, Client Managers, Project Management, Service Operations Manager, Technical Services Business Units Managers, Finance and GBS Function.
     External: Clients, suppliers and/ or vendors.

    Relationship Management

    Identifies the communications needs of each stakeholder group in conjunction with business owners and subject matter experts. Translates communications / stakeholder engagement strategies into specific tasks. Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining, and working to stakeholder engagement strategies and plans. Negotiates with stakeholders at senior levels, ensuring that organizational policy and strategies are adhered to. Provides informed feedback to assess and promote understanding.

    Contract Management

    Oversees and measures the fulfillment of contractual obligations. Uses key performance indicators (KPIs) to monitor and challenge performance and identify opportunities for continuous improvement. Develops strategies to address under-performance and compliance failures, including application of contract terms. Identifies where changes are required, evaluates the impact, and advises stakeholders about the implications and consequences for the business and/or the procurement element of programmes/ projects. Negotiates variations and seeks appropriate authorization. Actively supports and engages with experts and stakeholders to ensure continuous improvements are identified through review and benchmarking processes. Develops and implements change management protocols.

    Service Delivery Management

    Ensures that service delivery meets agreed service levels. Contribute to services catalog. Diagnoses service delivery problems and initiates actions to maintain or improve levels of service. Establishes and maintains operational methods, procedures, and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency.

    Financial Management

    Monitors and maintains all required financial records for compliance and audit to all agreed requirements. Assists all other areas of IT with their financial tasks, especially in the areas of identification of process, service, project and component costs and the calculation and subsequent reduction of all IT service, project, component, and process failures. Contributes to financial planning and budgeting. Collates required financial data and reports for analysis and to facilitate decision making.

    Business Risk Management

    Investigates and reports on hazards and potential risk events within a specific function or business area.

    Assigned Service Delivery Manager

    The Service Delivery Manager ensures overall relationship governance structure is in place and creates this governance alignment between the client and Dimension Data. They act as an ambassador of Dimension Data and representative of client’s organization, communicate the client’s needs back to Dimension Data, and manage the services relationship across multiple service delivery teams. They preserve and maintain the quality, integrity, and availability of the services, and are responsible for the execution phase of the services contracts. They work respectively with internal service delivery teams to evaluate/ qualify change orders and contract management team to ensure change orders are managed and billed accordingly. They maintain overall contractual governance to ensure compliance, and drive consistency of services.

    Responsible for service activation

    The Service Delivery Manager is responsible to ensure successful service activation of SDIS Support Services. They perform client facing related activities during service activation, work closely with GDC in resolving service activation issues and ensuring all necessary information is obtained, and support GDC in activating the service successfully. GDC will practice a 3-strike rule where if information remains pending from client after 3 chased attempts, the service activation order will be cancelled.

    Capture and manage minutes, agenda items, actions, and decisions.

    The Service Delivery Manager ensures that all meeting-related tasks are actioned, including scheduling of meetings, management of attendees, capturing of inputs / outputs, and management of minutes, agendas, actions, and decisions taken from meetings. This is to provide a traceable history of meetings and their outcomes and to enable improved governance.

    Single point of reporting access

     The Service Delivery Manager ensures that all reporting and additional service collateral is maintained and delivered to clients within the stipulated time including all reports for service availability, performance and capacity management, service level management etc.

    Establish, monitor, and report using a balance score card.

    The Service Delivery Manager creates and publishes a balanced scorecard that will provide an ‘as is’ view of client satisfaction levels within the Services.

    Knowledge, Skills and Attributes:

    Ability to establish strong relationships with internal stakeholders and external clients
    Excellent relationship building skills
    Strong ability in managing coordinated delivery of service
    Excellent written and verbal communication skills
    Highly analytical with good problem solving skills and can use initiative to drive innovation
    Ability to work well in a pressurised environment
    Excellent client service orientation
    Displays excellent persuasion and influence abilities
    Passionate, strong initiative, self-driven with commitment to succeed
    Ability to manage budgets, resources, and timelines for service delivery projects
    Proficient in project management, including planning, execution, monitoring, and project delivery
    Assertive in approach with proficiency in negotiating terms, managing conflicts, and addressing challenges that may arise during service delivery
    Seasoned, experienced professional; has complete knowledge and understanding of area of specialisation
    Ability to use evaluation, judgement, and interpretation to select right course of action

    Academic Qualifications and Certifications:

    Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related
    ITIL Certification, such as ITIL Foundation or higher-level certifications
    Project Management Professional (PMP) certification desirable
    Client Relationship Management certification desirable

    Required Experience:

    Seasoned demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organisation, preferably IT service provider
    Seasoned background in delivering IT services, managing IT projects, and understanding the IT service lifecycle
    Seasoned experience in managing client relationships, understanding client needs, and ensuring client satisfaction

    Skills Summary

    Conflict Management, Contract Management, Customer Centric Solutions, Managed IT Services, Negotiation, Project Management, Service Delivery, Service Level Agreement (SLA)

    Apply via :

    careers.services.global.ntt