Jobs Kenya

Company Founded: Founded in Nil

  • Senior Human Resource Management Officer

    Senior Human Resource Management Officer

    Duties and Responsibilities:
    Duties and responsibilities will entail:

    Preparing and overseeing implementation of Human Resource strategies, policies and programs/work plans.
    Establishing and managing an efficient and effective, professional and sustainable Human Resource system.
    Preparing schedule of duties.
    Updating records of staff training and development programs.
    Ensuring implementation of computerized human resources management infrastructure; and managing all industrial relations issues.

    Requirements for Appointment
     For appointment to this grade, an officer must have:

    Have served for a minimum period five of (5) years relevant work.
    Have Bachelors degree in any of the following disciplines – Human Resource Management, Public Administration or any other equivalent qualification from a recognized institution;
    Be proficient in computer applications.
    Membership to a relevant professional body
    Have demonstrated merit and ability in work performance; and
    Fulfill the requirements of Chapter Six of the Constitution of Kenya 2010

    Basic Salary Kshs. 54,164 (min) – 72,901 (max) per month. Application Deadline: 02 May, 2024

    Apply via :

    agency.go.ke

  • ASP .NET C# Core Developer

    ASP .NET C# Core Developer

    Job Description 

    The Developer will be responsible for building data-driven and report-oriented C# ASP Dot Net Core applications, including anything from back-end services to their client-end counterparts, developing and integrating new functionalities into existing applications. 
    The developer will design and develop new functions, features and applications, and to coordinate with the rest of the team working on different layers and services of the infrastructure. 
    Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is essential. 

    Responsibilities 

    Translate application storyboards and use cases into functional applications 
    Design, build, and maintain efficient, reusable, and reliable code 
    Ensure the best possible performance, quality, and responsiveness of applications 
    Identify bottlenecks and bugs, and devise solutions to these problems 
    Help maintain code quality, organization, and automatization 
    Build reporting tools and avail such on our enterprise systems
    Offer user support for existing applications 
    Automate and execute test cases under varying circumstances. 

    Skills & Requirements 

    Proficient in C# development for web applications (ASP.Net Core MVC,HTML, CSS, AJAX, JQUERY, JSON, Bootstrap, JavaScript, XML, Razor Pages, Blazor, gRPC, Fast Report and CSS) 
    Strong understanding of object-oriented programming, architectural styles and agile development 
    Skill for writing reusable C# libraries 
    Knowledge of asynchronous programming in C# 
    Knowledge and skills in Micro-Service Architecture 
    Knack for writing clean, readable and well documented C# code 
    Understanding of fundamental design principles behind scalable applications 
    Familiarity with Relational Database Management Systems. 
    Proficient understanding of code versioning tools such as Git, SVN, and Mercurial 
    Familiarity with continuous integration (CI) and continuous delivery (CD) 
    Possess strong problem-solving, as well as oral and written communication skills 
    Be an excellent problem solver, with good research skills 
    Knowledge in cloud infrastructure and platforms e.g GCP. Azure, AWS 
    At least two-years experience in Fullstack development using ASP.Net Core 
    Evidence of projects successfully completed using ASP.Net Core

    Kindly send your CV to talent@workforceafrica.co indicating current , expected gross salary & notice period.

    Apply via :

    talent@workforceafrica.co

  • Sales Intern

    Sales Intern

    Key Responsibilities:

    Identifying business opportunities by prospecting different clients.
    Achieve set targets set weekly, monthly, quarterly, and annually.
    Book appointments with corporate and other clients; visit them in their offices to present the company’s products OR invite them to AMG offices for the same.
    Carry out product demonstrations to clients and brief them about the location, benefits, price, and modes of payment.
    Follow up prospects till the execution of the sale and after-sale service.
    Researching and developing new ways of sourcing new clients; identifying institutions that have groups and approaching them for demonstration.
    Comply and interact with the CRM system on a daily basis by updating client information and adhering to its usage.
    Coordinate and schedule site visit experiences for the clients, by actively ensuring physical presence on every visit to various company projects
    Handle correspondences and inquiries through email, phone, or face-to-face.
    Follow up with payments by clients sourced by self (Current debt collection).
    Create a good relationship with clients by providing support, information, and guidance
    Maintain and update clients database contacts and status of ongoing sales;

    Qualifications

    2023 graduates with a Bachelor’s degree (any field of study) from a recognized institution.
    Interest in Sales with a desire to learn and work in a Real Estate Company.
    Excellent in- interpersonal relationships, communication, and negotiation skills.
    Great attitude and willingness to learn.
    Excellent knowledge of MS Office & Excel.

    If you possess the necessary qualifications and experience, please send your CV only quoting the job title on the email subject (Sales Intern) before 22nd April 2024 to recruitment@amgrealtors.com

    Apply via :

    recruitment@amgrealtors.com

  • Researcher 3, Program Evaluation Specialist

    Researcher 3, Program Evaluation Specialist

    PURPOSES
    This position uses research to support the First Presidency and Quorum of the Twelve Apostles in their responsibility to ensure that the Church remains one in Christ. As a researcher, you will combine your academic knowledge and work experience to conduct a variety of mixed-methods studies that support the design, development, and evaluation of Church products and programs. In this important work, you will collaborate with a team of researchershoused within the Church’s evaluation research team. 
    Your primary responsibility will be to conduct effectiveness evaluations for the Church’s key programs and products. Your assignments will include research design, instrument development, primary data collection, data analysis, and authoring reports and presentations. Candidates must be able to lead multiple projects that often have competing deadlines. It’s important that candidates are comfortable working with data within a faith-driven organization.
    Primary preference will be given to those who are legally authorized to work in the US, who live in or are willing to relocate to Salt Lake City, Utah. Secondary preference will be given to those who are authorized to work in one of the following countries and are willing to relocate to the specified cities: Tokyo, Japan; Aukland, New Zealand; Manilla, Philippines; Accra, Ghana; Nairobi, Kenya; Johannesburg, South Africa; Frankfurt, Germany; London, England; Mexico City, Mexico; Guatemala City, Guatemala; Santo Domingo, Dominican Republic; Lima, Peru; Sao Paulo, Brazil; Buenos Aires, Argentina. This position will be hybrid, working in office at least once a week. 
    RESPONSIBILITIES

    Specific research and evaluation duties may include: literature reviews; research design; designing surveys; designing interview, focus group, and observation protocols; participation in data collection site visits; conducting interviews and observations; analysis of qualitative and quantitative data; and dissemination of research findings to multiple audiences including product developers, management, and General Authorities.
    Contribute to and lead project teams, maintain project management documents and databases, help colleagues solve problems, and review colleagues’ plans and products. 
    Consult with clients to provide useful information and answer questions or address their issues.
    Monitor and work with vendors and subcontractors.
    Local and international travel may be needed. 
    Individuals hired into this position may be asked if they are willing to live in another area of the Church outside their current country of residence for a period of time.

    QUALIFICATIONS
    Education & Work Experience:

    Master’s or PhD degree in education, instructional design, psychology, sociology, anthropology, economics, or other social science field. 

    A degree with an emphasis in program evaluation is preferred.

    Five to seven years professional experience in program evaluation. Candidates with less experience are encouraged to apply but may be hired at a lower grade level.

    Experience conducting research with populations outside the United States and Canada.

    Demonstrated Skills & Abilities:

    The ability to clearly define and translate program objectives into an evaluation.
    An understanding of evaluation theory and guiding principles.
    Research design (particularly causal inference, experimental and quasi-experimental designs, non-experimental causal designs, and sampling methods)
    Developing, conducting, and analyzing surveys, interviews, focus groups, and observations. 
    Strong presentation design skills with the ability to concisely communicate findings.
    Strong interpersonal skills, the ability to collaborate in lead and support roles, and the ability to communicate clearly.
    Ability to work independently in a fast-paced environment and to manage competing tasks, deadlines, requirements, and decisions. 
    Ability to think critically, problem solve, modify approaches in consideration of practical concerns, and accept and adapt to sudden changes in client priorities.
    Proven ability to lead research projects through all research phases.
    Deep understanding of a culture outside of the United States (e.g., more than serving a mission outside of the United States).
    Fluent language abilities in English and another language spoken by Church members.

    Apply via :

    epej.fa.us2.oraclecloud.com

  • Treasurer (Volunteer)

    Treasurer (Volunteer)

    About the role

    We are looking for a Treasurer with experience of working with not for profits in setting strategic financial direction and it would be desirable if they have experience in complying with the regulations of the Charity Commission for England and Wales or similar regulatory bodies.
    You would be joining our board at an exciting time, as we implement our new strategy, build on our campaigns and broaden our advocacy to mobilise greater support and achieve change. In line with this, we have built our model on realistic income forecasts, we plan to maintain the net unrestricted funds available, we are building restricted funding streams to fund our thematic priorities, we continue to align income and expenditure on 6 month, 12
    month and 18 month time horizons and we carefully manage the commitment of our remaining surplus reserves.

    Responsibilities of the Treasurer
    In addition to the general responsibilities of a trustee (see below), the responsibility of the Treasurer is to maintain an overview of the organisation’s affairs, ensuring its financial viability and that the organisation has policies and systems in place to ensure robust financial planning, implementation and reporting. For example, by taking a lead role on behalf of the board in:

    Reviewing budgets, accounts and financial statements, and recommending them to the Board for approval
    Being assured that the financial resources of the organisation meet its present and future needs
    Ensuring that the charity has an appropriate reserves policy
    Ensuring that appropriate accounting procedures and controls are in place
    Ensuring that the charity has an appropriate investment policy
    Ensuring that the accounts are prepared and disclosed in the form required by funders and the relevant statutory bodies
    Ensuring that the accounts are scrutinised through external audits and internal reviews and that any recommendations are implemented
    Keeping the Board informed about its financial duties and responsibilities
    Making a formal presentation of the accounts at the General Meeting and drawing attention to important points in a coherent and easily understandable way
    Chairing the Resource Mobilisation and Communications Committee (formerly the Finance and Human Resources Committee) and leading meetings three times a year
    Ensuring that organisation has processes in place to meet any compliance requirements
    Ensuring the organisation has a risk management process in place
    Reviewing and signing financial transactions and other documentation that requires board approval
    Family values mutual accountability and has a Responsibility Framework which outlines responsibilities and rights for board trustees, members and staff. The Treasurer has a key role in ensuring that mutual accountability is upheld in areas of finance by identifying and highlighting potential conflicts of loyalty..
    General duties of a trustee of a Trustee of Family For Every Child
    To ensure that Family for Every Child complies with its governing documents, UK charity law, UK company law and any other relevant legislation or regulations of a UK registered charity
    To ensure that the organisation pursues its objects as defined in its Articles of Association, and that it uses its resources exclusively in pursuance of its objects
    To ensure that the organisation operates within the parameters laid down by the members in the Governance Manual
    To contribute actively to the Board of Trustees in giving firm strategic direction to the organisation, setting overall policy, defining goals, setting targets and evaluating performance against agreed targets. In doing so, to ensure that the Board has taken account of input from the membership
    To safeguard the good name and values of the organisation
    To ensure the effective and efficient administration of the organisation
    To ensure the financial stability of the organisation
    To monitor the performance of the Chief Executive Officer
    To represent the organisation externally
    To represent the board on relevant subsidiary entities

    Person specification
    We are looking for someone with the following experience and capability:
    All trustees need to have the following:

    Understanding, or commitment to acquire an understanding, of the legal duties, responsibilities and liabilities of trustees of a UK charity. Acceptance of these duties, responsibilities and liabilities, and a commitment to operate within them.
    Good, independent judgement and the ability to operate at a strategic level.
    An ability and willingness to work as a part of a team and to support the staff team.
    Understanding and empathy with Family for Every Child’s vision, mission, values and beliefs.
    In addition to the trustee person specification, the Treasurer needs to have:
    Financial and business experience at a senior management or director level
    An understanding of the charity sector, for example an appreciation of the operations, accounting (including SORP) and legal framework in the UK
    Experience in complying with the regulations of the Charity Commission for England and Wales or a similar regulatory body
    Significant experience of financial management and strategy
    Some experience of charity fundraising is desirable
    The skills to analyse proposals and examine their financial consequences.

    Desirable, but not essential requirements:

    experience of working with or on a board
    a qualified member of a recognised accountancy body
    Experience of both local and international not for profits.

    Please email Suzana Goraj at suzana.goraj@familyforeverychild.org by 26 May 2024 and share your CV outlining relevant experience, a cover letter demonstrating how you meet the requirements of this role and any other relevant information.

    Apply via :

    suzana.goraj@familyforeverychild.org

  • (Associate) Project Manager – Global Clinical Supplies

    (Associate) Project Manager – Global Clinical Supplies

    The role

    We are seeking an Associate Project/Project Manager to join our Global Clinical Supplies Team in the EMEA region. This can be office based, hybrid, or fully homebased.

    A day in the life

    This role provides complete oversight of supply chain for sophisticated global clinical trials. Ensures project/study activities are in compliance with company and client requirements and acts as a representative for the department on all assigned projects.

    Key responsibilities:

    Develops study specific plans for each assigned project.
    Meets with internal teams to coordinate efforts, provide recommendations and risks, and update project reports/spreadsheets.
    Integrates all clinical supplies activities into the supply chain to support project logistic strategy and compliance with GxP requirements.
    Participates in ongoing training on new regulations.
    Represents the department internally and externally at meetings, strategic projects and initiatives as per the business requirements.
    Mentors and guides supports junior team members.
    Participates in process improvement initiatives.
    Maintains and uses existing tools while continuously looking for improvement opportunities.
    May participate in the bidding and/or bid defense opportunities
    Client contact for their supply chain requests/questions/concerns.

    Keys to Success
    Education and Experience:

    Bachelor’s degree or equivalent and relevant formal academic / vocational qualification
    Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years).

    Knowledge, Skills and Abilities:

    Strong English and interpersonal skills both written and verbal
    Strong interpersonal, planning, organizational, problem solving, sense of urgency and decision making skills
    Effective leadership and team building skills
    Strong solid understanding of Microsoft Office suite
    Strong focus on customers and attention to detail
    Ability to work in team environment, as well as work independently with little guidance
    Good understanding of clinical supply operations
    Proven client building and 3rd party relationship management
    Ability to provide customer service with the highest standards of quality and excellence

    Apply via :

    jobs.thermofisher.com

  • Practice Lead – Cyber Security

    Practice Lead – Cyber Security

    Working at NTT
    Key Roles and Responsibilities:
    Strategic Alignment

    The Practice Manager will work closely with the top Executive and a variety of internal stakeholders to develop, enable, and ensure the execution of the Cyber Security and related practice strategy. They will align Security business unit specific KPI metrics and reporting across all countries or regions and group project management bodies. They will provide thought leadership and continuously research and ensure the implementation of the latest, best practice methods and tools that will align to the achievement of the group strategy. This employee will be directly involved in solution development and go-to-market activities and build a strategy that is consulting and client-led.
    The Practice manager will be responsible for the strategic management of vendor alliances and relationships relevant to their domain. He/she will ensure compliance with and alignment with the requirements for maintaining the relevant vendor certifications and will drive execution of vendor alliances within the TS Business.

    Operations And Efficiency Management

    The Practice Manager will manage business operations to ensure the achievement of business goals. They will contribute to the development of policies and procedures and operating plans that will enable the achievement of the overall business unit strategy. This employee will be responsible for the budget for the business unit as aligned to their geographic span and ensure that profitability and financial performance, including the management of partner rebates.
    This individual will take corrective action to ensure efficient operations consistent with strategic objectives, operational plans and goals, and profit and loss. He/she will provide the necessary oversight to ensure that the business unit is achieving client and financial goals by providing regular reviews and reporting on progress against strategic programs and projects related to the business unit. The Practice Manager will drive execution to ensure the achievement of business unit goals within their territory.

    Practice Development

    The Practice Manager Cyber Security will be responsible for the establishment and confirmation of practice management leadership capabilities. They will work with the regions and countries to establish and manage the most appropriate practice management team and structure to align to internal business units and market requirements. They provide the necessary governance and oversight to ensure that NTT Data is achieving client and financial project management goals by providing regular reviews and reporting on progress against strategic programmes and projects. This individual will lead and facilitate regular regional or global practitioner or delivery training activities on relevant topics and subject matter and will build and maintain a regional community of practice where information and best practices can be shared. This employee will advise leadership on the principles and values of the practice, IT automation and continuous delivery.
    The Practice Manage Cyber Security will also create standards and tools for new solution architecture and delivery continuous delivery frameworks that will promote and establish a reliable practice within NTT Data and a contender in the market. They will define the approach to lifecycle management for the assets created and build a skills pool to roll out to clients within the regions. This employee will create continuous integration for tooling to support regions with automated build, test and deployment with a focus on continuous improvement in quality delivery.

    Business Development

    The Practice Manager Cyber Security will assume the role of “go-to-market” lead for the practice and align sales with key opportunities. He/she will work closely with Marketing and Sales to support regional sales by providing training sessions to sales employees and assisting with the determination of pipeline necessary to achieve regional targets, including the development of short-term incentive programs. This employee will drive the regional implementation of deployment pipelines to achieve key strategic business outcomes. They will directly support strategic deals and client engagement practices and mentor local and regional teams, accordingly, providing subject matter expertise on RFPs/RFIs.
    This employee will measure Practice success and promote thought leadership by developing white papers and capturing and disseminating cases studies with region as well as speaking at events. They will support the regional marketing and demand generation activities through the provision of advice to the regional teams. They will drive the region and countries to ensure that they are equipped with the appropriate skills and ability to sell operational expense services.

    Go-To-Market Initiatives

    The Practice Manager will manage the execution of the go-to-market strategies and tactical plans for the business unit. The individual will determine the go-to-market program goals and benchmarks, ensuring that these are tracked and monitored. He/she will develop the go-to-market scorecard and/or dashboard and associated metrics and develop and manage the go-to-market budget for the business unit. The Practice Manager will need to mobilise specialised sales for the business unit with the ability to overlay sales teams in the relevant account teams.

    Product Management

    The Practice Manager will oversee the business unit’s product/portfolio lifecycle and in so doing take responsibility for the strategic planning and tactical activities required for product growth and management. This individual works closely with a variety of organisations to ensure that the business growth opportunities are realised and defines and agrees product/product portfolio strategies. He/she will specify market requirements for current and future products by conduction market research supported by client engagement sessions.
    The Practice Manager will drive new offers, enhancements and upgrades of the relevant product or product portfolio through the Global Service Introduction Process. This individual will develop and implement group go-to-market plans, working with all departments to ensure execution thereof. He/she will manage the partnership and Vendor alliance strategy for the relevant product or product portfolio, analysing requirements for the particular product or product portfolio.

    Stakeholder Management

    The Practice Manager will work with the region to establish and manage the most appropriate structure to align to the business units and manage requirements. The individual will provide the necessary governance and oversight to ensure that NTT Data is achieving client and financial management goals by providing regular reviews and reporting on progress against strategic programs and projects. He/she will engage with key clients to understand their business and provide innovative solutions to address client pain points through the service we provide.

    Financial Management

    The Practice Manager will take responsibility for implementing and managing the business unit’s annual budget for their geographical span. The individual will manage profit and loss of the business unit and ensure that the required funding to support strategic transformational projects has been considered. He/she makes decisions that could impact the business unit and organisation’s profitability.

    People Management

    The Practice Manager acts as a people manager within the unit. The individual will ensure the full utilisation of resources and provides leadership and motivates employees towards the fulfilment of the business unit and organisation’s mission. He/she will contribute to the development and management processes that enable the management function as a team. The individual will develop and maintain a viable succession plan that covers all critical management positions with in the business unit.

    Behavioural Skills

    The Practice Manager is a thought leader in the industry and is recognised by industry peers for out of the box thinking, knowledge and creativity. He/she demonstrates good knowledge of the industry, market trends, the competitive landscape and development in the technology industry. The individual is an exceptional leader and demonstrates influencing skills with the ability to add value quickly. He/she presents as purposeful, articulate and very confident with a strong understanding of international/multi-national challenges. He/she displays maturity in the work environment and is energetic and visibly passionate. He/she is a resilient self-starter, not afraid of creating internal controversy through alternative thinking and execution. The Practice manager is an inspiring leader of people and natural mentor and coach to more junior employee.
    He/she should possess excellent communication skills (both verbally and written) and employ these skills to interact with a variety of stakeholders at a senior level. He/she maintains integrity, demonstrate reliability, and recognise their direct reports, whilst building a cohesive team. This individual is a charismatic leader that inspires the solutions leadership organisation to achieve the set performance targets.

    Requirements: Education, Training and Experience

    Bachelor’s (graduate) degree in business, Engineering, or technology fields
    Relevant Certifications such CCIE, CISSP, CISM, CCNP Security, ITIL Certifications, F5, Fortinet, Checkpoint, Palo Alto, or any other related Certifications.
    At least 6 years’ experience working in a busy Cyber Security environment.
    Experience in leading and managing large IT projects and rolling out IT infrastructures across various technologies.
    Strong leadership and conflict management skills
    Must have analytical skills enabling quick and meaningful understanding of customer needs and goals.
    Good communications and presentation skills, with the ability to operate comfortably at and beyond client senior executive levels.
    Strong negotiating skills and ability to persuade and maintain multilevel relationships within prospects and clients.
    Good documentation skills – ability to write formal proposals which may include a demonstrable understanding of the business and an ability to articulate the ROI.
    Commitment to the concepts of technology enabled, value-added selling.
    Must be able to demonstrate business awareness.
    Proven success prospecting, building a pipeline, moving opportunities through the sales cycle; proposing, presenting, and discussing solutions Technology Leads and other decision-makers.
    Great project management skills, including organization, planning, time management and prioritizatio

    Skills Summary
    Managing Sales Teams, Planning Operations, Pricing Strategies, Revenue Models, Value Propositions

    Apply via :

    careers.services.global.ntt

  • Senior Researcher Lead Developer Business Development Executive

    Senior Researcher Lead Developer Business Development Executive

    The Senior Research Analyst is responsible for day-to-day client liaison in terms of queries and feedback. Input into proposals and research design. 
    He/She will manage and oversee projects, ensuring that the standards are of a high quality, that deadlines are met and that projects are completed within budget. 
    The Senior Research Analyst will contribute towards report write-ups and structure, and present findings through both visual graphics and text formats. 
    He/She is also responsible for enhancing and for adding value to current processes. DETAILED 

    DESCRIPTION 
    Technical Support 

    Provide technical and commercial input into proposals in terms of research design, methodologies, costs, deliverables and timing. 
    Consultation with global contacts and other experts to ensure an optimal design and proposal is accomplished to meet client needs and budget. 
    Ensure that industry and research knowledge is integrated from other projects, desk research and other teams/sources to obtain a consolidated, competitive offering. 
    Enhance business growth through repeat business and increased volume of business. 
    Client service and client management. 

    Project Management 

    Ensuring that the Research team complete all steps in the research process on time and to the expected quality standards. 
    Skills transfer to and supervision of Research the research team. 
    Input into, and final checking of: samples, questionnaires, report templates, analysis plans, focus group/IDI topic guides, analysis templates and presentations. 
    Day to day client liaison in terms of queries and project status. 
    Ensure that the researchers keep all teams updated on project feedback through traffic. control/Progress meetings. 
    Ensure proper documentation of all necessary project materials. Ensures that the project timing is agreed to with all teams involved and is transferred to the workflow. The project timing must be kept updated. 
    Detailed project status to be communicated for weekly Project Progress Meetings. 

    Sample Design and Methodology 

    Design the best methodology for each study and sample specifications. Ensure this is in accordance with proposal and the objectives. 
    If the client has specific sampling procedures, ensure that these are adhered to. 
    Discuss sample with the Operations team before this is rolled out. 
    Obtain approval from client.  

    Instruments design 

    Design qualitative tools in accordance with requirements and objectives in proposal and scope of work and relevant company’s Standards. 
    Ensure that a questionnaire/discussion guide design brain storming session is held before starting questionnaire/discussion guide design and come up with a framework. 
    Design all qualitative instruments/projective techniques and stimulus materials. 
    Approve questionnaires, discussion guides, samples etc. from Research team. 
    Provide guidelines/project specifications and field briefs on time to operations teams for budgeting and planning purposes. 
    Arrange for fieldwork budgets from operations team. 
    Set up and manage all logistics for qualitative research. 

    Report Writing 

    Analyze and interpret findings and results in line with proposal objectives. 
    Write report and Analyst summary keeping proposal requirements and objectives in mind. and adhere to relevant company’s Standards.. 
    Obtain input from Senior Research Lead and attached to project/team. 
    Consult other relevant external data and analyze market trends that will enhance and add value to the report. 

    Presentation Preparation 

    Ensure that a presentation review meeting is set up with Senior Research Lead. 
    Design presentation according to client and company’s Standards. requirements. 
    Ensure presentation is checked by the Senior Research Lead prior to being sent to the Client. 

    Other General roles 

    Attends training and workshops as and when required. 
    Adheres to all relevant company’s Standards., policies and procedures and task instruction manuals.  Attends meetings when required. 
    Adheres to the budgeted project timing. 
    Maintains documents and records as required by the company. 
    Client confidentiality is to be adhered to by all members of the team

    go to method of application »

    Kindly share CV to talent@workforceafrica.co

    Apply via :

    talent@workforceafrica.co

  • Customer Success Manager

    Customer Success Manager

    Job Purpose 
    It’s the right moment and the right place for us to make an impact, as logistics and movement across Kenya, the region, continent, and globe is at a record high. And guess what? You can help us fulfil our mission 
    What you’ll be doing 

     Work with assigned Account Executive and Account Manager to onboard new Amitruck customers and provide internal and external stakeholders with the proper guidance and support as needed.
     Train customers on how to navigate the Amitruck ecosystem.

    Account Management

     Work with Account Manager to ensure customers prioritize Amitruck for their transport needs.
     Hold regular account review meetings with customers and take note of challenges, wins and opportunities.
     Proactively address customer issues and act on opportunities.
     Proactively manage customer escalations by collaborating with account managers and other internal stakeholders.
     Advocate for the needs of the customer by calling attention of appropriate internal stakeholders to the deficiencies of existing processes, systems and tools.

    Relationship Management

     Understand customer needs to paint a picture of their short and long term needs.
     Build relationships with customer stakeholders at strategic and tactical levels.
     Serve as a trusted advisor and diagnose customer supply chain and logistics processes and recommend best practices to the customer’s stakeholders.
     Maintain a high level of customer satisfaction.

    Customer Health

     Manage customer lifecycle and track customer’s trip and revenue performance over time.
     Improve customer satisfaction by providing the best fit solutions for their needs and delivering on the Amitruck brand promise.
     Identify churn risks early and work with internal stakeholders to mitigate the risks.
     Engage in account recovery processes for churned accounts.
     Create customer reference assets such as quotes, case studies and testimonials.

    Revenue Management

     Negotiating rates with customers in response to market dynamics.
     Increase the customer lifetime value by upselling to customers solutions flitting to their existing and emerging needs.
     Identify renewal risks, initiate renewal discussions and manage customer contracts renewal in a timely manner.

    Collaboration

     Work with the operations team (account managers, customer care and transport team) to grow revenue and maintain account health.
     Collaborate with Amitruck’s sales and marketing teams to build customer collateral.
     Work with the leadership team, product team and technology team to define new customer features, services and to address customer pain points.
     Support finance team in account receivable processes.

    What you bring to the table

     3+ years in a previous Customer Success / Account Management / Business Development role across both SME and Enterprise clients.
     A proactive and problem-solving mindset, including the ability to spot opportunities in existing and new sectors.
     An enthusiasm for understanding your clients’ sector and particular challenges, and working to solve them creatively in a fast-paced environment.
     A strategic, analytical, data-driven approach. You’re comfortable with numbers and use them to inform decision-making.
     Exceptional proficiency in both written and spoken English.
     Experience working cross-functionally to achieve wider strategic goals.

    Apply via :

    amitruck.breezy.hr