Jobs Kenya

Company Founded: Founded in Nil

  • Manager-Learning and Development (Commercial)

    Manager-Learning and Development (Commercial)

    About the Job
    To spearhead the learning and development initiatives which includes strategic planning, instructional design, curriculum development, team management, trainings & management of the Learning Management Systems.
    Duties & Responsibilities
    Needs Analysis 

    Conduct thorough needs assessments to identify learning gaps and performance improvement opportunities.
    Collaborate with stakeholders and subject matter experts to gather information about learning objectives and target audience.
    Conduct design sessions to map out key learning outcomes and desired competencies to be developed by programmes and courses.

     Instructional Design

     Design and develop effective, learner- centred instructional training programs, through learning management systems, instructor-led training materials, job aids, and multimedia content.
     Map out modules based on learning paths, content, projects, assignments and success metrics for different learning programs.
    Apply instructional design models, such as ADDIE (Analysis, Design, Development, Implementation, Evaluation) or SAM (Successive Approximation Model), to create high-quality learning experiences.

    Content Development/Curriculum Development

    Develop high quality curriculum and course content, create and edit multimedia content, such as graphics, videos, and simulations, to enhance the learning experience in the current commercial training curriculum.
    Create detailed learning paths & session plans for self-paced online learning, facilitated in-person learning, and simulation-based experiential learning.
    Ensure content is engaging, interactive, and aligned with instructional goals

    Assessment and Evaluation

    Develop assessment strategies to measure the effectiveness of learning solutions. 
    Conduct evaluations and gather feedback to continuously improve and refine instructional materials and trainings.
    Impact Assessment- Conduct and assess the impact and effectiveness for all in-person and online trainings.

    Technology Integration & LMS 

    Oversee selection of software, Learning Management Systems, and external stakeholders for collaboration and training programs & services.
    Leverage learning technologies and authoring tools to develop online and blended learning solutions. This includes developing animations, voice overs, graphics, videos, and interactive games aimed at enriching the overall learning experiences. 
    Participates in the creation of instructional and delivery methods using various learning solutions and technologies including learning management systems

    Training 

    Conduct Induction and on-boarding programs for new joiners of commercial teams. 
    Participate and take lead in all commercials training TOTs from other stakeholders in order to gain insights and knowledge for the commercial teams trainings. 
    Maintain and update master data content used for training purposes. 
    Prepare training reports and follow up on feedback shared to all relevant stakeholders once training is concluded.
    Any other roles that maybe assigned from time to time
    Good Knowledge and implementation of effective learning and development methods and trends.
    Ability to work under pressure and in a fast-paced environment.
    Excellent communication, planning, presentation skills and sharp business & financial acumen.
    Ability to work with and through people to establish goals, objectives, and action plans to achieve success.
    Ability to meet deadlines and handles diverse tasks simultaneously using prioritization and delegation. 
    Deep understanding of delivery skills of adult learning principles to drive the success. 
    Strategic mindset to drive change management, and steer cultural awareness.
    Ability to coach teams

    Personal Attributes

    Proven track record with a minimum of 5+ years’ experience in Learning & Development,
    Experience in curriculum development & Instructional design,
    Proficient in MS Office and Learning Management Systems (LMS).

    Academic Qualifications

    Bachelor degree in Human Resource Management, Psychology, Education, or business relatedDegree
    Must have Trainers of Trainers Certification by IHRM/ NITACertificate

    Skill Qualifications

    Proficient in MS Office and Learning Management Systems (LMS

    Apply via :

    careers.mgas.ke

  • Business Development Solutions Sales Manager Brand Ambassador ( Remote) Learning & Development Officer (Bank) People and Culture Executive

    Business Development Solutions Sales Manager Brand Ambassador ( Remote) Learning & Development Officer (Bank) People and Culture Executive

    Reporting to the director, the overall purpose of this role is Sales and Business Development for the Electronic Security and Safety Systems www.uss-ea.com 

    KEY RESPONSIBILITIES 

    Promoting and selling the entire portfolio of electronic security and safety systems 
    Building and maintaining relationships with the new and existing clients 
    Presenting the organization’s system in a structured professional way to potential clients. 
    Representing the company at trade exhibitions, events and demonstrations 
    Gaining a clear understanding of customers’ businesses and requirements and design effective solutions that meet and or exceed client expectations. 
    Ability to differentiate the company’s product offerings and convey compelling value propositions to promote sales. 
    Creating detailed site survey reports, proposal documents/quotations and handover reports 
    Cold calling with the aim of maturing business 
    Attend site meetings and oversee the project execution. 
    Management of sales and updating the Sales details onto the ERP system  Carry out site visits and demos with potential clients. 
    Achieve a minimum target of 30 million KES per quarter. 

    EDUCATION & EXPERIENCE 

    A bachelor’s degree and/or MBA in Marketing. 
    Sales/Marketing Professional courses will be an added advantage. 
    Experience in solution sales of electronic security solutions is a MUST
    Demonstrable knowledge and experience in the field of B2B sales

    go to method of application »

    Use the emails(s) below to apply Kindly send cv to talent@workforceafrica.coKindly share your CV to recruitment@workforceafrica.co indicating the role “Brand Ambassador” on the subject line.

    Apply via :

    talent@workforceafrica.co

  • C#-REACT(Full Stack) Software Developer

    C#-REACT(Full Stack) Software Developer

    Responsibilities

    Proven Experience: across the full software development stack.
    Technical Expertise: In-depth knowledge of:
    JavaScript, React, HTML, CSS
    Python, MySQL (or similar relational database)
    RESTful API design and implementation
    AWS services (EC2, S3, RDS, etc.)
    Cloud Savviness: Strong understanding of cloud-based development principles and best practices.
    Database Proficiency: Experience in database design, normalization, and optimization.
    ETL/ELT Skills: Track record of successfully implementing data transfer solutions.
    Problem-solving mindset: Analytical thinker with excellent troubleshooting skills.

    Kindly send CV to talent@workforceafrica.co

    Apply via :

    talent@workforceafrica.co

  • Area Administrator

    Area Administrator

    Job Purpose/Mission

    The Area Administrator is responsible for Customer experience in the Service Centers, logistics and stock and handover of products to customers that are eligible.

    Responsibilities

    To observe and record 100% accuracy handover per shop, For each handover, all relevant documents (corresponding customer contract, proof of ID, customer declaration form etc.) are scanned & uploaded per customer via Mysol go
    Physical stock counting (daily) and reconciling physical stock with stock levels on Tally software system.
    Matching of expected and submitted inventory, matching of stock figures (DB/Tally) and the physical stock count.
    Coordinating submission of daily/weekly reports of return and repairs within the responsible regions per Service Center
    Ensure customer education is highly conducted to promote customer satisfaction and explaining after-sales service to the customer.
    Correctly transacting and tracking all incoming and outgoing inventory to ensure accurate stock levels are consistently maintained on Tally software system.
    Contribute to 10% of sales target as per the hub distribution and handle all walk-in customers at the Service Centers.
    Ensuring all licenses and regulatory data is up to date and correctly displayed as per the QA management policy.
    Fully implement the FIFO methodology within the Service Centers and stock points
    Display systems to be presentable, complete, clean, and working at any time.
    Achieve financial reporting on Service Center expenses month by month per region and as per the assigned Service Center.
    Storage room setup (proper arrangements of items, labelling, separation of spare parts (u sed and broken).
    Organizing all documents in designated folders (logistics documents and customer contracts)
    Follow up on portfolio 1stPD, and advance payments on item exchange.
    Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
    Displaying Mysol SHS and appliances as instructed and ensuring a shop appearance in line with Service Center related guidelines.
    Inventory management enforce a schedule working with contractor Admins on the expected dates of month-on-month dates of visits.
    Training for the contractor Admin _ show the contractor Admin the expected stock branding guideline, shop management and stock audit.
    Field Stocks Issue and Management, given to SA +AAL (Must be the one recalling stock and focus on the policy enforcement.
    Receipt of service items for review by Tech ops at the hub by the ST
    Field Marketing support merchandise_ store and manage the issuance and sign off all items going to the field.

    Fliers
    Posters
    Demos both STS + Basic 80W_ with the new structure this will support the HOC manage field assets better.

    HSE on the motor Bike + PPE _ enforce logbook usage and tracking.
    Shop Cleanliness: Keep the place clean and preserve the brand image, enforce opening and closure on time, management.
    Ensure brand guidelines are espected.

    Knowledge and skills Experience :

    2 years’ experience in stock Management, customer experience and people management .
    Experience in customer relationship management.
    Team Player

    Qualifications :

    Be a holder of a diploma, preferably in Business, Logistics, inventory and its related fields.

    Language(s):

    English
    A native language

    Apply via :

    jobs.engie.com

  • Onsite Network Security Support Engineer

    Onsite Network Security Support Engineer

    Key Roles and Responsibilities:

    Performs basic problem determination and log the cases with Dimension Data Help Desk as the first point of contact.
    Collects relevant technical information.
    Attempt to resolve network and security related problem by following the guidance provided.
    Filter non-technical problems from technical problems with the help of Dimension Data
    Resolve known problems through product documentation or other local resources.
    Report unknown or technical problems on ticketing system at customer portal
    Resolve network related problems.
    Troubleshooting of reported problems that are within the scope around the Network and Security Infrastructure.
    Resolving configuration problems.
    Resolution of software problems (OEM back-to-back required for escalation)
    Determination of product specification defects
    Generating workarounds for hardware and software bugs where applicable

    Knowledge, Skills and Attributes:

    Strong understanding of Network Security and related Technologies
    Ability to think through problems and visualize solutions.
    Ability to implement, administer, and troubleshoot network infrastructure devices, including Firewalls, Routers and Switches,
    Knowledge of application and network and Security infrastructure protocols
    Ability to create accurate network diagrams and documentation for design and planning network communication systems.
    Good analytical and problem-solving and Communication skills

    Academic Qualifications and Certifications:

    Bachelor’s degree in information technology or related field of study
    Professional Certification i.e., Checkpoint and Cisco (CCSE, CCNP)

    Required Experience:

    Demonstrated experience working in a networking environment.
    Experience in supporting critical network and security infrastructure which includes, Checkpoint and Cisco Firewall Routers and Switches.
    Experience in configuration and troubleshooting routing protocols such as OSPF, BGP, Eigrp and IS-IS

    NOTE: This is a Fixed Term Contract for a period of 12 months

    Apply via :

    careers.services.global.ntt

  • Procurement Officer

    Procurement Officer

    Job  Purpose/Mission 
    Responsible for effective and efficient procurement of various company goods and services, Supplier Contract Management, and all relevant documentation through use of best practices.
    Responsibilities

    Sourcing for suppliers and their prequalification according to the ENGIE Energy Access Kenya’s policies
    Carrying out Procurement Functions for ENGIE Energy Access Kenya, its employees, its related parties in a timely manner and in accordance with approved Procurement Policies and Processes.
    Engagement in continuous development and improvements of the company’s procurement process to save costs, ensure timely delivery of goods and services.

    Ensuring all relevant procurement- related documents are in place and properly filed.
    Ensuring that relevant Procurement Process Management Tools are up to date and 100% accurately maintained.

    Knowledge and skills 
    Experience:

    Minimum 5 years of experience in Procurement or a similar position.
    Experience in Supplier Sourcing & Contract Management.
    Excellent Analytical skills, bargaining Skills, Interpersonal Skills and Negotiation Skills.
    Excellent sense of urgency and Time Management with high organizational skills.
    Basic knowledge in MS office (especially Excel/Word) and computer knowledge are required.
    Advanced knowledge in SAP is a Plus

    Qualifications:

    Bachelor’s degree in Procurement

    Language(s): 

    English
    Kiswahili

    Technology:

    Proficiency in Microsoft office and purchasing software.

    Apply via :

    jobs.engie.com

  • Clinical Trial Coordinator

    Clinical Trial Coordinator

    According to the specific role (Central or Local), coordinates, oversees and completes functions on assigned trial(s) activities as detailed on the task matrix.
    Performs department, Internal, Country and Investigator file reviews as assigned, and documents findings in appropriate system(s).
    Ensures allocated tasks are performed on time, within budget and to a highquality standard. Proactively communicates any risks to project leads.
    Provides system support (i.e., Activate & eTMF) and ensures system databases are always current.
    Performs administrative tasks on assigned trials, including, but not limited to, timely processing of documents sent to Client (e)TMF as assigned, performing (e)TMF reviews, distributing mass mailings and communications as needed, providing documents and reports to internal team members.
    Analyzes and reconciles study metrics and findings reports. Assists with clarification and resolution of findings related to site documentation.
    Assists with coordination, compilation and distribution of Investigator Site File (ISF) and Pharmacy binder materials and non-clinical study supplies to sites.
    Assists with study-specific translation materials and translation QC upon request.
    Maintains knowledge of and understands SOPs, client SOPs/directives, and current regulatory guidelines as applicable to services provided.
    Where applicable, conducts on-site feasibility visits (Asia Pac only).
    May support scheduling of client and/or internal meetings.
    May review and track of local regulatory documents.
    May provide system support (i.e., Activate & eTMF). May support RBM activities.
    May support the maintenance of study specific documentation and systems, including, but not limited to, study team lists, tracking of project specific training requirements, system access management and tracking of project level activity plans in appropriate system(s).
    Transmits documents to client and centralized IRB/IEC.
    Maintains vendor trackers.
    Supports start-up team in Regulatory submissions.
    Works directly with sites to obtain documents related to site selection.
    Assists the project team with the preparation of regulatory compliance review packages.
    Provides support as needed to coordinate with internal departments, ensuring site start-tup activities within the site activation critical path are aligned.
    May complete the ‘Site Interest Plan’ in CTMS and collection and delivery of associated documents from investigators and site personnel.
    Documents in real time all communication, attempts an follow up associated with site contact and survey responses.
    Supports the review of survey data to ensure responses are logical, complete and reflective of the question asked.
    Works in collaboration with teammates to achieve targeted deadlines for assigned projects. Communicate with the team and appropriate clinical personnel regarding site issues and risks.
    Ensures an efficient, effective plan is in place for site contact and follow up.
    Ensure compliance with the plan and escalate concerns/non-compliance to management.
    May act as the local expert regarding site capacity and experience. Work with key local personnel to gather knowledge base and recommend additional sites. 
    Harness this knowledge base when performing local tiering of sites.
    Liaises with Global Investigator Services to resolve investigator queries in real time and maintain ‘accounts and contact’ information.
    Contributes to the development and roll-out of global strategic feasibility processes and best practices.
    Trains new personnel in processes and systems.
    Utilizes local knowledge to contribute to the identification and development of new sites.

    Apply via :

    jobs.thermofisher.com

  • Oil & Lubricants Sales Officer

    Oil & Lubricants Sales Officer

    Responsibilities
     

    Meeting or exceeding sales goals.
    Negotiating all contracts with prospective clients.
    Helping determine pricing schedules for quotes, promotions, and negotiations.
    Preparing weekly and monthly reports.
    Giving sales presentations to a range of prospective clients.
    Coordinating sales efforts with marketing programs.
    Understanding and promoting company programs.
    Obtaining deposits and balance of payment from clients.
    Visiting clients and potential clients to evaluate needs or promote products and services.
    Maintaining client records.

    Qualifications
    ACADEMIC REQUIREMENTS

    Bachelor’s degree in, business, marketing, economics or a related field will be an added advantage 
    Diploma in business related 
    Experience of 3 years in oil sales and marketing.

    Apply via :

    www.linkedin.com

  • Field Operations Manager

    Field Operations Manager

    Job Overview
    The Customer Finance Team plays a pivotal role in ensuring the overall success of our largely unbanked customers in completing their loans and getting continued access to clean, reliable energy. The team works cross-functionally with our commercial, customer experience, product development and operations on the ground to ensure that we provide all customers with successful responsible onboarding and offer constant support through adequate monitoring and interventions all the way through the lifetime of our customers’ loans.
    The Customer Finance Operations Manager will be fundamental to the successful implementation of our Customer Finance Strategy and in achieving our ambitious goals. S/he will work cross-functionally with a wide range of teams acting as the “eyes, ears and mouth” of the field teams in their responsibilities related to collections. They’ll work extremely closely with the Commercial Team to support in effectively carrying out Customer Finance related field activities by building out operational processes, systems and tools and making sure the right people get training and support to perform their role in the credit cycle and customer account management. They will work with the Head of Customer Finance and the Global team to ensure application of operational best practices across the credit cycle. They will also lead (from the Customer Finance side) the implementation and operationalization of new processes and innovations that come out of pilots run by the Customer Finance team.
    The roles requires the Field Operations Manager to spend at least 40% of her/his time in the field.
    Responsibilities
    Field Team Activity Monitoring & Oversight – 20%

    Work closely with Commercial, CX and CF teams to align on ambitious but achievable targets and benchmarks for the activities to be carried out in the field related to collections and repossessions and the targeted outcomes on credit performance improvement
    Manage first missed payment escalation routines
    Manage handling and reassignment of orphaned customers
    Routinely monitor the capacity requirements per each Hub as per the Orphaned Portfolio, and ensure this information is trickled down as targets for the Regional Trainers, responsible for hiring the Collection Champions
    Responsible for ensuring proper training and compliance on sales processes and field escalation activities
    Implement and track field initiatives (e.g. Home Visits, Repossessions, Tamper Response Planning, Field Team Compensation, etc.)
    Monitor and report on performance of all Field Recovery Operations, on a weekly and monthly basis, from collection champions, sales agents, hub operators as well as technicians.
    Generate reports on our Field Customer Finance related activities, identifying where we are behind/on-track to our plan and detailing action plans and next steps to improve performance
    Identify areas of risk and under-performance in our Customer Finance Field Operations and make sure they are escalated appropriately
    Work with the Finance team to accurately manage and track all field cost/expenses related to credit activities (especially those within the Customer Finance department) to ensure our OpEx remains within the appropriate corridors.
    Work with the data analyst on ad-hoc credit-related analyses and develop key insights and trends to aid the consumer finance leadership to make strategic decisions based on data.
    Work closely with the Commercial teams in the field, mainly Regional Managers, Regional Trainers & Territory Leads, sharing insights on the credit performance of their regions, acting as a strategic support partner for them in order to improve their credit metrics through enhanced field operations and routines.

    Field Team Day-to-Day Capacity, Performance Management & Support – 50%

    Directly Manage the Fraud and Repossession coordinator making sure that these sensible operations are being adequately supervised and monitored
    Coordinate weekly team call with Regional Trainers and Regional Managers to identify actions and help in prioritization, activity planning, support on resources required, and to review actions of prior week and results
    Communication to field teams
    Coordination of weekly collection drives with the Regional Trainers
    Troubleshooting & escalation of issues
    Classroom & on-the-job training
    Support on recruitment & onboarding
    Support Commercial and CX to implement regular customer repayment promotions and internal repayment campaigns through communication to the field teams
    Support and mentor Regional Trainers in building a field team that is passionate about our mission and embodies EEA values, train, onboard and build capacity of the Commercial field team.
    Manage the team and day to day operations related to Customer Finance
    Mentor the team to continuously build their critical thinking and execution skills so that they can maximize their contributions to EEA and grow with the company
    Review & sign off the compensation / commissions prepared by the CF Data Analyst

    Documentation & Stewardship of EEA Kenya Customer Finance Standards – 10%

    Ensure the Kenya credit escalation framework and all related documents are updated to the current strategy and standards and maintained as an accurate “live” reference document on SharePoint
    Ensure that all current field standards and processes are well documented, regularly updated, and made available to applicable team members for reference and development of training materials
    Help foster and encourage a “culture of credit”, understanding of and compliance to standards and performance management against credit KPIs amongst our customer facing teams

    Continuous Improvement of Escalation Standards, Process & Workflow Design & Tools – 10%

    Lead the implementation of new standard processes, digital tools and workflows, getting buy-in from the implementing team and ensuring they have the right tools, resources and support to successfully roll out
    Get regular feedback and ideas from field teams to improve how we run our field operations and improve our processes and tools
    Identify pain points/areas for improvement in the overall credit escalation framework and standard processes and bring teams together to work on ideas/plans to address key pain points in the escalation path or key processes.
    Work with the Head of Customer Finance and the Head of Commercial to ensure our field compensation schemes are incentivizing the appropriate behavior we want to see reflected in the field and optimizing credit performance
    Support Field Team Digital Tools requirements gathering, improvement and optimization, identifying gaps in the current systems or areas for improving the efficiency and effectiveness of existing Field Operations processes.

    Cross-Functional Collaboration & Stakeholder Management – 10%

    Collaborate closely with the call center and field teams to ensure coordination of activities related to the credit cycle, the credit escalation framework and the overall customer journey
    Attend commercial performance review and strategy meetings to ensure close and constant collaboration with Commercial teams
    Collaborate with other EEA market teams & EEA Global team to leverage best practices from EEA Kenya, implement best practices from the EEA network and brainstorm solutions to common challenges.
    Work with the various stakeholders – CX, Product, Ops & Commercial at both the country and global level to support business deliverables and to coordinate on shared processes, standards, etc.

    Required Skills & Experience

    Minimum University degree in Economics, Banking, Finance, Accounting, or related field
    4+ years’ work experience in a similar role coordinating, supporting or managing field team activities, particularly in sectors like credit collections, retail financial services, or other related fields.
    Strong interpersonal skills with high degree of clarity in communication
    Strong analytical and data skills and ability to use data to drive insights and performance results
    Experience in delivering training to large groups; designing the material, coordinating the participants and venue, facilitating the session, and following up with the participants for assessment is a plus
    Ability to generate new ideas and bring them through to implementation in a structured way
    Deep empathy for the customer and commitment to inclusivity, consumer protection, & responsible financial services within the context of creating a profitable, scalable enterprise
    Excitement about ENGIE’s mission and a deep desire to make an impact on off-grid and financially underserved customers in sub-Saharan Africa
    Commitment to spending time in the field to support and mentoring field teams
    Experience in working directly with commission-based field agents will be an advantage

    Language(s): 

    English
    Kiswahili

    Technology:

    Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
    Experience using data analysis tools e.g. Excel, SQL, Python/R etc. To analyze processes/ performance and make suggestions & improvements is a big plus
    Experience working with Loan Management Systems, ticket management systems, and mobile applications in support of management of the credit cycle and general collections and recoveries is a plus
    Being tech-savvy and a fast learner of new technical tools is a must

    Apply via :

    jobs.engie.com

  • Talent Manager

    Talent Manager

    The Role:

    As our Talent Manager, you’ll play a pivotal role in weaving our core values into the fabric of our daily operations. You’ll be tasked with attracting, developing, and retaining the brightest young minds, fostering a culture that celebrates growth, integrity, and excellence. This is a unique opportunity to shape the HR function from the ground up and make a significant impact on our organization’s future.

    Key Responsibilities:

    Champion: Embed our core values into all HR initiatives, ensuring they are lived and breathed across the organization.
    Acquisition and Development: Employ innovative recruitment and development strategies that align with our cultural values, focusing on nurturing high-potential young talent.
    Relations and Engagement: Act as a trusted advisor, fostering a transparent and inclusive environment that supports open communication and high engagement.
    Management: Implement performance management systems that reflect our high standards and commitment to continuous improvement.
    Strategy and Compliance: Establish and evolve the HR function, creating scalable processes that balance flexibility with compliance.

    About You:

    passion for building and nurturing a strong company culture.
    years of HR experience in a dynamic, fast-paced environment.
    interpersonal and communication skills.
    track record of innovative HR practices.
    degree in Human Resources, Business Administration, or related field.

    Apply via :

    www.zeraki.app