Jobs Kenya

Company Founded: Founded in Nil

  • People & Culture Executive Project Coordinator Networks Implementation Lead

    People & Culture Executive Project Coordinator Networks Implementation Lead

    Job Purpose:
    The purpose of this role is to oversee and ensure smooth running of the HR department as well as design, develop and implement polices that drive the company culture.
    Reporting to the CEO and working closely with head of departments, the People & Culture Manager is required to effectively build the people and culture capability of the organization; lead and manage an effective human resources function to support management of the employee lifecycle; and contribute to broader organizational and strategic management. The position also has a key role as ambassador for organizational culture and values, ensuring they are visible, embedded and upheld.
    Our client offers solutions for Electronic Security Systems, Queue Management Systems (QMS), Visitor Management System (VMS), Hospital Information Management System (HIMS), and more.
    Responsibilities:
    Strategy & Leadership

    Develop and execute companys People and Culture strategy.
    Contribute to the development and achievement of companys medium and long-term strategy, ensuring effective inclusion of key people and culture considerations.
    High level analysis of key people data and trends in support of strategic priorities, advising an appropriate course of action as required.
    Design and develop programs for the continuous learning of all team members.

    Organizational Development & Culture

    Contribute to the development of a robust culture through role modelling companys core values and the behaviors which drive this culture.
    Design and lead initiatives including research and diagnostics (e.g., annual employee engagement survey and exit interviews), to maximize the engagement of all employees and build organizational commitment to the desired culture.
    Work in partnership with the Marketing and Communications team on effective internal communications.

    Talent Management

    Develop a focused job design aligned to a structured Workforce Plan and Framework.
    Ensure a clear Employee Value Proposition in support of candidate attraction.
    Ensure best practice, innovative methods and processes relating to the recruitment, selection and onboarding.
    Development of formal induction process and procedures.
    Develop workforce and succession planning processes.

    People Development

    Build a culture of performance across the organization with oversight and continued development of the Performance Review & Development framework.
    In conjunction with the Executive Team, ensure all Learning and Development is strategically linked to organizational needs and aligned to performance reviews and business planning processes.
    Develop and update companys Learning Program each year after the Performance Review process.
    Create a leadership development framework to maximize leadership capability and embed a coaching culture in support of delivering on strategy outcomes.

    HR Management

    Responsible for the effective operations of all normal People & Culture activities to support management of the employee lifecycle including: Maintain employment records to meet compliance obligations, Compiling and Filing of statutory returns, On-boarding/ off-boarding employees
    Effectively manage the Human Capital needs of the company. Work closely with the Head of Departments to ensure right placement of employees in key positions.
    Internal and external organizational reporting (i.e., Monthly, quarterly and annual reporting to Business Plan KPIs, Executive Team Reporting, Board Reporting etc.)
    Assist the Head of Departments with planning, budgets and reporting, including evaluating People & Culture results and trends.

    Requirements:

    A degree or relevant qualification in HR.
    Minimum of 2-year experience as a People & Culture executive.
    Prior experience of working in a tech industry shall be a plus.
    Thorough understanding of HR policies and procedures, and knowledge of Kenyan Labor / employment laws & HR practices.

    Competencies:

    Strong communication and interpersonal skills.
    Ability to work independently and take initiatives without direct supervision.
    Strong strategic, analytical, and organizational skills. Top of Form

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Business Development Manager-Electronic Security Solutions

    Business Development Manager-Electronic Security Solutions

    Job Purpose:

    The Business Development Manager will play a crucial role in driving business growth, expanding market presence, and maximizing revenue opportunities for the company. He or She will act as a bridge between the company and its clients, ensuring that the company delivers value-driven solutions tailored to meet the security needs of its customers.

    Key Responsibilities:

    Promoting and selling the entire portfolio of electronic security and safety systems.
    Building and maintaining relationships with the new and existing clients.
    Presenting the organizations system in a structured professional way to potential clients.
    Representing the company at trade exhibitions, events and demonstrations.
    Gaining a clear understanding of customers’ businesses and requirements and design effective solutions that meet and or exceed client expectations.
    Ability to differentiate the companys product offerings and convey compelling value proposition to promote sales.
    Creating detailed site survey report, proposal documents / quotations and handover reports.
    Cold calling with the aim of maturing business.
    Attend site meetings and oversee the project execution.
    Management of sales and updating the Sales details onto the ERP system
    Carry out site visits and demos with potential clients.
    Achieve a minimum target of 30 million KES per quarter.

    Qualifications and Skills:

    A bachelors degree and/or MBA in Marketing.
    Sales/Marketing Professional courses will be an added advantage.
    An experience in solution sale of electronic security solutions will be an added advantage.
    Demonstrable knowledge and experience in the field of B2B sales.

    Competencies:

    Strong communication and interpersonal skills.
    Strong Sales/Business Development knowledge and experience.
    Demonstrated ability to develop new business opportunities and improve the profitability and competitive performance of the business.
    Entrepreneurial mindset with the ability to spot original Sales and branding opportunities.
    Demonstrated ability in identifying and responding to current and future customer needs, delivering.
    innovative products, and service excellence.
    Strong strategic, analytical, and organizational skills.
    Ability to work on own initiative, meet tight deadlines and balance priorities to achieve results.
    Demonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contribution.

    Apply via :

    www.careers-page.com

  • Lubricants Sales Executive

    Lubricants Sales Executive

    Responsibilities
     

    Meeting or exceeding sales goals.
    Negotiating all contracts with prospective clients.
    Helping determine pricing schedules for quotes, promotions, and negotiations.
    Preparing weekly and monthly reports.
    Giving sales presentations to a range of prospective clients.
    Coordinating sales efforts with marketing programs.
    Understanding and promoting company programs.
    Obtaining deposits and balance of payment from clients.
    Visiting clients and potential clients to evaluate needs or promote products and services.
    Maintaining client records.

    Qualifications
    ACADEMIC REQUIREMENTS

    Bachelor’s degree in, business, marketing, economics or a related field will be an added advantage 
    Diploma in business related 
    Experience of 3 years in oil sales and marketing

    Kindly share your cv to talent@workforceafrica.co

    Apply via :

    talent@workforceafrica.co

  • Customer Experience Executive _ Outbound Business Partner Management & Culture

    Customer Experience Executive _ Outbound Business Partner Management & Culture

    Job Purpose

    The Customer Experience Executive is responsible for driving customer-centric initiatives to enhance the overall customer experience and satisfaction through actively engaging the customer throughout their lifecycle, to ensure the customers’ needs are met and exceeded.

    Key Responsibilities & Accountabilities
    Outbound Campaigns:

    Undertake outbound campaigns to existing and potential customers to gather feedback, address concerns, and provide proactive assistance.

    Customer Interactions:

    Handle customer inquiries, concerns, and issues through various communication channels, ensuring prompt and effective resolution.

    Data Management;

    Accurately document customer interactions, feedback, and relevant information in the relevant System, and provide insights and feedback to contribute to the continuous improvement of customer experience processes.

    Service Metrics Tracking

    Monitor and track key performance indicators (KPIs) such as reach rate, response times, customer satisfaction scores, and resolution rates.

    Product/Service Knowledge;

    Stay informed about the company’s products, services, and policies to effectively communicate information to customers. Continuously update the knowledge base with the latest information to better assist customers.

    Service Recovery:

    Undertake service-recovery initiatives to aid in rebuilding trust with our customers.

    Issue Resolution:

    Work to resolve escalated customer issues, collaborating with relevant teams to ensure timely and satisfactory outcomes.

    Service Quality:

    Maintain high standards of service quality, adhering to established protocols, guidelines, and customer service standards.

    Qualifications

    A bachelor’s degree in a business-related course. Relevant certifications in customer service or customer experience are an added advantage.

    Relevant Experience

    2+ years in customer experience, customer service, or any related field.

    Skills, Knowledge & Abilities

    Strong interpersonal skills for building rapport, active listening, and effective communication with customers.
    Problem-solving skills to address customer challenges and find creative solutions.
    Empathy and a customer-centric mindset to understand and meet the customers’ needs effectively.
    Pro-active & highly organized

    go to method of application »

    Interested candidates who meet the criteria above are encouraged to send their application letter and detailed CV to cvs@smartapplicationsgroup.com by 19th April 2024 indicating the position on the Subject Line.

    Apply via :

    cvs@smartapplicationsgroup.com

  • Logistics Officer

    Logistics Officer

    Requirements· 

    Preferred Diploma in Fleet Management , but Candidates with Business related field can also apply.
    Must be 35 years and above
    Poses a valid driving licence
    Familiarity with vehicle types, specifications and  mechanical issues
    Knowledge of  Fleet operations is a plus.
    Have at least one  year experience in a supervisory role or Fleet Management

    Key Skills

    Team player
    Ability to work under minimum supervision
    Ability to meet deadlines
    Strong interpersonal skills
    People Management skills
    Good Communication Skills

    All qualified applicants should email a letter of application, CV, certificates and relevant testimonials to recruitment@kenatco.co.ke N/B: Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@kenatco.co.ke

  • Sales & Technical Support Engineer- Fire Safety & Equipment

    Sales & Technical Support Engineer- Fire Safety & Equipment

    Job Purpose: 

    The Sales & Technical Support Engineer will utilize their extensive technical expertise in fire engineering and disaster management to enhance our sales initiatives and deliver unparalleled technical assistance to our customers. By leveraging their in-depth knowledge and proficiency, they will play a pivotal role in driving sales growth and ensuring customer satisfaction through tailored solutions and expert guidance.

    Key Responsibilities:

    Provide pre-sales technical support to the sales team, focusing on fire safety and disaster management solutions.
    Conduct product demonstrations and technical presentations tailored to the specific needs of customers in the fire safety and disaster management industry.
    Collaborate with customers to assess their technical requirements and recommend suitable solutions that align with their emergency response and disaster preparedness needs.
    Assist with product installations, configurations, and troubleshooting, ensuring smooth implementation and operation.
    Conduct fire training drills and provide guidance on emergency response techniques to customers and internal staff.
    Utilize your expertise in firefighting and prevention to conduct fire risk surveys and develop comprehensive risk management reports.
    Serve as a technical liaison between customers and our engineering team, conveying feedback and facilitating product enhancements.
    Deliver training sessions on fire safety and disaster management techniques to customers and internal stakeholders.
    Provide post-sales technical support, resolving issues and ensuring customer satisfaction.
    Stay informed about industry trends, regulations, and emerging technologies related to fire safety and disaster management.

    Qualifications and Skills:

    Diploma or Degree in Disaster Management or equivalent, or Certificate/Diploma in Fire Engineering or equivalent.
    Proven experience in selling fire equipment is key.
    Strong ability to conduct fire training drills and possess practical knowledge of emergency response techniques.
    Experience in firefighting and prevention, including the ability to conduct fire risk surveys and write comprehensive risk management reports.
    Excellent oral and written communication skills, with the ability to effectively communicate technical information to diverse audiences.
    General knowledge of basic computer skills.
    Valid driving license is preferred.

    Apply via :

    www.careers-page.com

  • Legal Assistant Principal Office Assistant Driver Human Resource Assistant Senior Accounts Assistant Investigation Officer Strategy & Planning Officer Internal Auditor Accountant/Finance Officer Senior Management Information Systems Officer Senior Strategy and Planning Officer Senior Deposit Insurance and Bank Surveillance Officer Principal Bank Resolution Officer Assistant Director, Internal Audit Assistant Director, Research & Innovation Assistant Director Legal Services Assistant Director, Risk and Bank Examination Assistant Director Deposit Insurance and Bank Surveillance Assistant Director Bank Resolution Assistant Director Investigations Deputy Director, Legal Services Deputy Director Supply Chain Management Deputy Director Corporate Communication Deputy Director Finance

    Legal Assistant Principal Office Assistant Driver Human Resource Assistant Senior Accounts Assistant Investigation Officer Strategy & Planning Officer Internal Auditor Accountant/Finance Officer Senior Management Information Systems Officer Senior Strategy and Planning Officer Senior Deposit Insurance and Bank Surveillance Officer Principal Bank Resolution Officer Assistant Director, Internal Audit Assistant Director, Research & Innovation Assistant Director Legal Services Assistant Director, Risk and Bank Examination Assistant Director Deposit Insurance and Bank Surveillance Assistant Director Bank Resolution Assistant Director Investigations Deputy Director, Legal Services Deputy Director Supply Chain Management Deputy Director Corporate Communication Deputy Director Finance

    Reference Number: V/No. 21/2024
    Duties and responsibilities will entail:

    Facilitating the function of Board Affairs by providing logistical support, updating board minutes books, maintaining the Board of Directors’ bio data, and providing periodic reports.
    Coordinating activities of external court process servers.
    Implementing the legal registry and documents management system and facilitating safe custody of records.
    Coordinating the litigation function by liaising with different court registries, maintaining the centralized court diary, and maintaining the bring-up system for case files.
    Attending court to procure counsels to hold the briefs of the Corporation as necessary to avoid unnecessary adjournments of court proceedings.
    Perusing and analyzing the daily court cause list and guiding the in-house counsel on listings as appropriate for effective management of the litigation portfolio and court attendance.
    Coordinating the identification of relevant Continuous Professional Development (CPD) courses, applications for practicing certificates, and acting as a principal liaison person with the Law Society of Kenya (LSK) and the Institute of Certified Public Secretaries of Kenya (ICPSK).
    Conducting searches at the land registry and presenting conveyancing documents involving the Corporation for stamping at the Commissioner of Domestic Taxes and other tax agents, as required, to ensure effective document registration.

    Requirements for Appointment:

    At least (4) years of relevant work experience.
    Diploma in paralegal studies from Kenya School of Law.
    Registered as a process server.
    Valid license as court process server.
    Proficiency in computer applications.
    Fulfilling the requirements of Chapter Six of the Constitution of Kenya 2010.

    go to method of application »

    Apply via :

    recruit.kdic.go.ke

  • Partner Dedicated Support Engineer

    Partner Dedicated Support Engineer

    JOB SUMMARY:

    The Dedicated Solutions Support Engineer specializes in advanced troubleshooting, maintenance, as well as proactive & reactive support for Enterprise Clients and acts as an advocate for clients’ needs.
    This role provides a single point of accountability and problem resolution, proactive management and support, and well-coordinated technical recommendations that delivers outcomes that are optimized to clients’ unique needs. It involves monitoring, resolving technical customer inquiries via phone and electronic means, as well as onsite visits. The role requires the engineer to be infinitely client focused and absorbed in applying expertise in a fast-paced heterogeneous operating environment to deliver professional and infrastructure services.
    The role holder is the primary technical point of contact for the assigned clients and provides advice and assistance to the client in relation to Solutions provided.

    Working at NTT
    Requirements
    Customer Satisfaction

    Being proactive in communicating any service-related issues with the partner clients Ensure there is proactive service monitoring of all clients’ services and identify opportunities to upsell and or cross sell to improve client experience Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Manage, escalate, and drive satisfactory resolution of customers’ technical support, service and infrastructure issues based on Internet Solutions services and technology Identify and assess and communicate clients’ needs to enhance satisfaction levels Ensure 95% resolution of all customer issues of all SR’s while acknowledging the same within 15 minutes Ensure 90% of all incidents reported by the customer are resolved within 3 hours and proactively managed.

    Client Experience & Retention

    Provide day to day reports and identify risks for the allocated clients and assist other departments in resolving customer issues to help retain clients Recommend potential services to management by collecting customer information and analyzing customer needs Identify sales opportunities, upsell and cross sell IS products within the existing base by proactive scoping of technical solutions required in order to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the company. Work closely with the customer retention teams – Solution Architects, Client Success Managers and Project Managers to enhance client experience across all touch points within the Business Effectively builds and maintains relationships and trust in both new and existing accounts. Should process sound business acumen to complement an advanced industry and technical background to derive the most value.

    Service Improvement

    Prepare, recommend, and implement service improvement initiatives for the clients’ portfolio Enhance Client Retention through Strategic Client Meetings for assigned accounts each quarter. Identifies, evaluates, and recommends options, implementing if required Document minutes of client meetings, plan on resolution and feedback to clients Attendance of all internal partner service review meetings Improvement of client’s solutions, document client setup and quality reporting Organize technical discussion meetings where they share the technology trends and ways of optimizing and improving services.

    Qualifications, Skills And Experience

    Degree in Information Technology or Information Systems or Computer Sciences or Telecommunication, or related discipline Advanced Certification in Cisco, Microsoft Applications, Security and Voice Solutions. Practical experience working with large Enterprise Solutions such as SDWAN, MPLS, Network Security, CISCO, VC, VOIP Between 3-4 years’ experience in the IT industry focusing specifically on network infrastructure support and maintenance Customer Service skills and training with excellent oral and written communication skills. Excellent organizational skills

    PERSONAL ATTRIBUTES

    Self-driven and result oriented Strong customer support and client relation skills Effective communication skills (verbal and written) Strong focus on building relationships (internal and external) Willingness to learn new things and share them with others Team player Confident and decisive Strong Problem solving/analytical skill.

    Apply via :

    careers.services.global.ntt

  • Procurement Assistant

    Procurement Assistant

    Job Purpose:
    Our client, a leader in the automotive batteries, solar energy, energy storage, and water heating solutions industries, is seeking to hire a vibrant procurement assistant who will be tasked with procuring quality goods and services for the organization at competitive prices and fast track purchasing cycle as per the company policy within the agreed timelines.
    The ideal candidate should have expertise in both local and overseas procurement.
    Key Responsibilities:

    Review purchase requests and source for quotations based on approved specs, negotiate and share price comparison for decision making.
    Pre-qualify all in-market/local suppliers in-line with the organizations prequalification criteria and maintain updated records.
    Receive proforma invoices for imported goods, process purchase orders and apply for IDFs and marine covers.
    Track the supply status of on ongoing orders and regularly update the commercial teams on expected delivery dates.
    Maintain correspondence with the foreign suppliers and forwarding/clearing agents to fast-track receipt of original documents and clearance of imported goods within the port and shipping line free days.
    Track and manage timely handover of port clearance documents & invoices to the finance team for costing and payments.
    Track and report monthly on procurement savings.
    Track and report quarterly of purchase price movements on in-market/local purchases.
    Champion departmental kaizen processes.

    Key Results:

    Timely conversion of purchase requisitions to fully approved Point of Sale within 4 working days.
    Weekly supply status report on all open purchase orders.
    Monthly Lead time tracking report.
    Timely submission of original importation invoices to finance for costing-within 24hours from goods receipt.
    Monthly Procurement savings report.

    Qualifications and Skills:

    Bachelors degree, in Purchasing and Supply management, Logistics or Business Administration or related field.
    3 years of relevant professional experience.
    Knowledge of an ERP system will be an added advantage.
    Ability to work with diverse teams as a team player.
    Outgoing personality and demonstrated passion for customers.

    Competences:

    Strong understanding of the supply chain process.
    Problem-solving and analytical skills
    Technical knowledge and understanding of integrated software systems.
    Strong communication skills to interact with vendors, government agencies and other supply chain team members
    Attention to detail and ability to focus on numbers for long periods.
    Sound judgment using available data.

    Apply via :

    www.careers-page.com

  • Manager-Learning and Development (Commercial)

    Manager-Learning and Development (Commercial)

    About the Job
    To spearhead the learning and development initiatives which includes strategic planning, instructional design, curriculum development, team management, trainings & management of the Learning Management Systems.
    Duties & Responsibilities
    Needs Analysis 

    Conduct thorough needs assessments to identify learning gaps and performance improvement opportunities.
    Collaborate with stakeholders and subject matter experts to gather information about learning objectives and target audience.
    Conduct design sessions to map out key learning outcomes and desired competencies to be developed by programmes and courses.

     Instructional Design

     Design and develop effective, learner- centred instructional training programs, through learning management systems, instructor-led training materials, job aids, and multimedia content.
     Map out modules based on learning paths, content, projects, assignments and success metrics for different learning programs.
    Apply instructional design models, such as ADDIE (Analysis, Design, Development, Implementation, Evaluation) or SAM (Successive Approximation Model), to create high-quality learning experiences.

    Content Development/Curriculum Development

    Develop high quality curriculum and course content, create and edit multimedia content, such as graphics, videos, and simulations, to enhance the learning experience in the current commercial training curriculum.
    Create detailed learning paths & session plans for self-paced online learning, facilitated in-person learning, and simulation-based experiential learning.
    Ensure content is engaging, interactive, and aligned with instructional goals

    Assessment and Evaluation

    Develop assessment strategies to measure the effectiveness of learning solutions. 
    Conduct evaluations and gather feedback to continuously improve and refine instructional materials and trainings.
    Impact Assessment- Conduct and assess the impact and effectiveness for all in-person and online trainings.

    Technology Integration & LMS 

    Oversee selection of software, Learning Management Systems, and external stakeholders for collaboration and training programs & services.
    Leverage learning technologies and authoring tools to develop online and blended learning solutions. This includes developing animations, voice overs, graphics, videos, and interactive games aimed at enriching the overall learning experiences. 
    Participates in the creation of instructional and delivery methods using various learning solutions and technologies including learning management systems

    Training 

    Conduct Induction and on-boarding programs for new joiners of commercial teams. 
    Participate and take lead in all commercials training TOTs from other stakeholders in order to gain insights and knowledge for the commercial teams trainings. 
    Maintain and update master data content used for training purposes. 
    Prepare training reports and follow up on feedback shared to all relevant stakeholders once training is concluded.
    Any other roles that maybe assigned from time to time
    Good Knowledge and implementation of effective learning and development methods and trends.
    Ability to work under pressure and in a fast-paced environment.
    Excellent communication, planning, presentation skills and sharp business & financial acumen.
    Ability to work with and through people to establish goals, objectives, and action plans to achieve success.
    Ability to meet deadlines and handles diverse tasks simultaneously using prioritization and delegation. 
    Deep understanding of delivery skills of adult learning principles to drive the success. 
    Strategic mindset to drive change management, and steer cultural awareness.
    Ability to coach teams

    Personal Attributes

    Proven track record with a minimum of 5+ years’ experience in Learning & Development,
    Experience in curriculum development & Instructional design,
    Proficient in MS Office and Learning Management Systems (LMS).

    Academic Qualifications

    Bachelor degree in Human Resource Management, Psychology, Education, or business relatedDegree
    Must have Trainers of Trainers Certification by IHRM/ NITACertificate

    Skill Qualifications

    Proficient in MS Office and Learning Management Systems (LMS

    Apply via :

    careers.mgas.ke