Company Founded: Founded in 2017

  • Client Coordinator Intern

    Client Coordinator Intern

    Job Description
    Job Summary
    The Client Coordinator intern will work with the senior client coordinator to help where needed.
    This position requires someone who cares for our clients, has exceptional customer service and communication skills, excellent writing skills and problem-solving skills.
    The position would be suitable for someone who recently graduated and may have a bit of experience working in a hospital in a customer service role or in a sales role and a strong willingness to learn about the overseas medical coordination industry.
    Key Responsibilities
    Reporting to the client coordinator, the incumbent will be required but not limited to:

    Help where needed
    Learn about the overseas medical coordination industry
    Answer calls and any questions
    Help create any documents needed
    In partnership with the marketing team help develop content to raise awareness of IMT through blog posts, brochures or additional webpages
    Attend events to raise awareness of IMT and help attract additional clients

    Qualifications and skills

    A recent graduate in nursing or other relevant field
    A strong desire to learn about medical conditions, treatment options and advanced medical equipment to be able to explain this to people who contact us. Just in a basic way as we do not provide medical advice.
    A strong desire to provide exceptional customer service to all our clients is essential
    Excellent communication and English writing skills is a must
    A wiliness to work in a fast paced start up environment
    Computer literate – Strong Outlook, Word and other software skills
    Flexible and willing to help in other areas if need be
    A team player

  • Karibu Loo – Sales Manager

    Karibu Loo – Sales Manager

    Position Overview: The Karibu Loo Sales Manager will be accountable for recruiting and leading a team of salespeople, achieving sales targets and effectively representing Karibu Loo in the marketplace. This position will review pricing and discounts proposed by sales staff and coordinate with operations staff to ensure superior service.
    Karibu Loo’s goal is to become the number one provider of portable toilet services in Nairobi.
    Duties and Responsibilities:

    Develop strategies for penetrating the short-term and long-term portable toilet rental markets in the Nairobi area.
    Recruit and train sales people. Develop and implement a sales reporting system.
    Foster a culture of excellence with a focus on the three key differentiators enjoyed by Karibu Loo
    Ensure effective implementation of the Sales Tracker, Sales Calendar, Lead Tracker and Invoicing System.
    Review pricing, discounts and receivables daily and work to maximize profits.
    Coordinate with operations and finance team members to coordinate delivery of services.
    Participate in team meeting early each week to review what went well and what could be improved and other meetings as needed.
    Ensure compliance to company policies, procedures, commercial terms and local regulations
    Responsible for implementing the operational targets

    Key Competencies & Qualifications

    Bachelor’s degree in Marketing or any other relevant field from a recognized institution
    Minimum 2 years of experience in B2B sales in Nairobi, ideally in the portable sanitation or a related business such as event planning sales, vendor to construction companies, or other relevant industries
    Excellent business development and very strong sales skills (Added value selling)
    Entrepreneurial – ability to be innovative, conversant with industry news and trends
    Strong in customer management, proactive and agile
    Ability to make sound decisions at short notice
    Excellent communication skills
    Team Player with leadership qualifications
    Commitment to the charitable mission of the parent organization

  • Devops Engineer

    Devops Engineer

    Job Description

    Summary of Role
    Tulaa is an exciting tech start-up that is disrupting the agriculture sector across Africa. We build and deploy technology to level the playing field for buyers and sellers by lowering the cost and risk of transacting with smallholder farmers. Through our platform, farmers can access financial services, discounted agricultural inputs, information and markets for their crops, all via their feature phone. Our vision is to become the leading virtual marketplace for rural buyers and sellers in Africa.
    Tulaa DevOps Engineer will be responsible for software builds and deployment of applications in our company. As a part of this role, you will be critical in coming up with new and innovative solutions for building and deployment of applications developed in the company.
    Job Responsibilities

    Manage the deployment of code and applications built by Tulaa Engineers.
    Specifically accountable for the Software team’s deployment pipeline, process and procedures, including documentation, recommendations and improvements to existing processes and procedures.
    Implementing automation of build and deployment procedures in-line with the agile methodology the Software Team works with.
    Oversight over our development Infrastructure both Severed and Servereless with adherence to AWS / Azure standards
    Implement and maintain code deployment tools and environments (Dev, Test and Staging) and work cross-functionally with QA and Product to coordinate general and off-cycle releases.
    Network operations and System Admin responsibilities to include debugging, testing and troubleshooting Office and Call Centre System Hardware and Software and related dependencies.
    Other tasks that may be assigned in the company

    Skills and Qualifications

    Team player with excellent collaboration, open communication skills.
    At least 2 years’ experience in DevOps functions and source code management
    Solid experience in Cloud/AWS functions with excellent deployment experience of Java, Web and mobile(Android) applications.
    Experience in using Jenkins, CodeDeploy, Bamboo and MS Azure Services will be an added advantage.
    Strong grasp of automation tools.
    Immaculate attention to detail and dedication to coherency
    Cope with pressure and extend periods of high workload. Remains calm under adverse circumstances, while still being able to manage priorities and tasks
    Hands-on approach in executing tasks
    Must be honest and have integrity
    Must take ownership and responsibility for every task assigned
    Be passionate about social impact and improvement of the livelihoods of small holder farmers.

  • Assistant Production Officer

    Assistant Production Officer

    Job Description
     Qualification:

    Diploma in Mechanical Engineering or Diploma in Electrical Engineering. 
    2 years working experience preferably in Production Company.

  • Assistant Operations Manager – Casual Dining Restaurants 

Hostess

    Assistant Operations Manager – Casual Dining Restaurants Hostess

    Job Details:
    Industry: Hospitality 
    Our client, a market leader in Hospitality is urgently seeking to hire dynamic and result oriented Assistant Operations Manager – Casual Dining Restaurants. He/she must be a strong and hands on manager who has a background in managing Casual Dining Restaurant and an expert in the said area with a successful track record. He/she MUST be very conversant with casual dining menus and recipes. He/she will be responsible for the appearance, service standards and on-the-job day-to-day training of the subordinate F&B positions within the Restaurant to develop their professional skills and prepare them for future advancement, promotions and other matters by performing the following duties;  Duties and Responsibilities:  

    Oversee the assignment of duties, responsibilities and workstations to direct reports making sure that the highest quality of food and service are offered to guests all the time according the restaurant’s standards
    He/she will be in charge of the Casual Dining Restaurants and will be tasked with ensuring that daily turnovers, budgeted gross profits and net profits are attained through consistent upholding of set operations standards whilst enhancing fulfilment of total customer satisfaction
    Ensure the highest levels of customer service, product quality, hygiene and cleanliness, and maintenance
    Lead, consult with and influence Restaurant management and staff to develop, update and execute operational plans and strategies
    Give complementary training and development processes to continuously grow and improve restaurant management
    Ensure key processes and plans are in place through regular restaurant visits (minimum weekly), monthly evaluations and data analysis
    To ensure that monthly sales, gross profit and expense budgets are met, and review financial performance weekly and for the stipulated accounting periods
    Make sure that all the Casual Dining Restaurant staff are trained and familiar with restaurant regulations and sanitation in all work stations is up to the required standards 

    Key Competencies & Qualifications 

    Bachelor’s Degree in Business Administration; Hospitality Management, Culinary Schooling or any other related field from a recognized institution
    10 years proven work experience as a Casual Dining Operations/Restaurant Manager
    Extensive Food and Beverage (F&B) knowledge
    Familiarity with restaurant management software, like OpenTable and PeachWorks
    Strong leadership, motivational and people skills
    Acute financial management skills
    Results-oriented, detail-oriented, organized, able to multi-task, meet tight deadlines, and willing to work beyond normal scheduled work hours as necessary
    Reliable, driven, self-starter with strong analytical and problem-solving skills
    Possess multitasking ability for getting several tasks done within a short period 

    go to method of application »

  • Administrative Assistant Intern

    Administrative Assistant Intern

    Job description

    Maintain electronic and hard copy filing system
    Open, sort and distribute incoming correspondence
    Perform data entry and scan documents
    Manage company calendar
    Assist in resolving any administrative problems
    Run company’s errands to post office and office supply store
    Answer calls from customers regarding their inquiries
    Prepare and modify documents including correspondence, reports, drafts, memos and emails
    Schedule and coordinate meetings, appointments and travel arrangements for Management
    Maintain office supplies

  • Kenya Country Manager

    Job description
    Reports to: CEO
    Endless is looking for a leader to scale our growing business in East Africa. The country manager is expected to manage direct and channel sales, operations, and product results for Endless- with a focus on Kenya, but also other East African countries. The manager will drive business with key partners and own the regional P&L. The manager will also serve as a liaison between the headquarters in San Francisco and the local operations/team. The role will also involve communication with local investors.
    The right candidate is an entrepreneur at heart with a sales results mindset and a passion for problem solving and operational capacity building in an unstructured environment. The Country Manager will work with Endless’ management team to further refine our strategy in Kenya and other countries in the region. S/he will also be responsible for identifying new product opportunities and relaying feedback to the headquarters.
    Primary Responsibilities

    Build and manage the sales funnel in Kenya and in the region
    The primary responsibility is to find and close new sales prospects
    Actively source and test the viability of new sales channels
    Establish and nurture professional relationships with partners, clients, and prospects
    Manage executive-level interactions and relatioships
    Manage the local team and office operations in Nairobi
    Advise the rest of the team on how to address local market needs
    Research and observe competition and industry trends
    Test and help improve new products
    Participate remotely in Endless’ strategy and business development discussions
    Able and thrilled to travel across Kenya and to other parts of East Africa for business development, client meetings, conferences, and speaking engagements
    Able and thrilled to travel periodically to the United States for internal meetings and training

    Desired Experience & Qualities

    6+ years in a technology startup environment
    Previous experience managing a team of at least 5 people
    Proven ability to close sales
    Previous experience working in emerging markets
    Willingness to work cross-culturally and across multiple time zones
    Shared values and belief in our vision
    Results-oriented problem solver
    Targeted sense of urgency
    Humility and confidence
    Decisive, but a good listener
    Versatile, but a doer/builder
    Independent thinker, Persistent, and Pragmatic

  • Restaurant Manager

    Restaurant Manager

    He/she will maintain the restaurant’s revenue, profitability and quality goals by ensuring efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards and other matters by performing the following duties;
    Responsibilities

    Coordinate daily Front of the House and Back of the House restaurant operations
    Deliver superior service and maximize customer satisfaction
    Respond efficiently and accurately to customer complaints
    Regularly review product quality and research new vendors
    Organize and supervise shifts
    Appraise staff performance and provide feedback to improve productivity
    Estimate future needs for goods, kitchen utensils and cleaning products
    Ensure compliance with sanitation and safety regulations
    Manage restaurant’s good image and suggest ways to improve it
    Control operational costs and identify measures to cut waste
    Monitor the purchasing of supplies and perform frequent checks to ensure consistent high quality of preparation and service
    Create detailed reports on weekly, monthly and annual revenues and expenses
    Recommend ways to reach a broader audience (e.g. discounts and social media ads)
    Train new and current employees on proper customer service practices
    Implement policies and protocols that will maintain future restaurant operations
    Ad-hoc assistance to the Restaurant General Manager

    Job Qualifications

    BSc degree in Business Administration; Hospitality Management, Culinary Schooling or any other relevant field from a recognized institution
    10 years proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
    Proven customer service experience as a manager
    Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
    Familiarity with restaurant management software, like OpenTable and PeachWorks
    Strong leadership, motivational and people skills
    Acute financial management skills
    Results-oriented, detail-oriented, organized, able to multi-task, meet tight deadlines, and willing to work beyond normal scheduled work hours as necessary
    Reliable, driven, self-starter with strong analytical and problem-solving skills
    Establishes, fosters, and maintains good working relationships with internal and external customers

  • Insurance Business Analyst

    Insurance Business Analyst

    Under the supervision of the Board of Directors the Business Analyst will act as the organization’s Go Live Lead. The incumbent will analyze the organization and document its business, processes and systems, assessing the business model and its integration with technology.
    The incumbent will also ensure identification of business and change needs, analysis, design and successful implementation of technology driven solutions to resolve business challenges in the insurance services sector.
    Job Responsibilities:

    Own and drive the release of the Organization’s Brand to the market.
    Collaborate with the system development and product team to fully own the Go-live process and communicate it.
    Work with team leads and product managers to prepare all rollout plans.
    Perform post release tests on the platform to ensure the rollout of each release is successful and bug free. Where applicable, testing the application prior to deployment, training and supporting of both staff and service providers in the use and functionalities of applications
    Coordinate internal resources and third parties/vendors for the flawless rollout of the platform;Solicits and assesses internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.)
    Manage day to day relationships with the Insurance Regulatory Authority (IRA)
    Prepare process work flows, process manuals and policy documents based on input already existing;
    Ensures proper documentation of project activities; Combine all the existing strategy documents into one main blue print.
    Gain a deep understanding of customer experience, Evaluate the impact of customer-requested exceptions and develops reasonable alternatives to satisfy clients’ needs while minimizing impact on the Company systems and operations
    Liaising with users of systems to identify changes that are necessary for the systems to continue supporting the business strategy.
    Training users and other team members on new information system solutions.
    Proactively identify innovative ideas and opportunities for technology driven business expansion/development

    Qualifications

    Bachelor of Science Degree in Computer Science or any related discipline from a recognized institution
    At least 3 years’ experience in a Management position.
    Experience in managing ICT and Solid technical background, with understanding or hands-on experience in system implementation
    Demonstrable experience in introduction of a new product or service to the market.
    Demonstrated understanding of key laws and rules guiding insurance regulation, brokers, Re-insurance companies and customers in this market
    Highly organized and able to quickly prioritize multiple assignments with high quality results.
    Strong analytical skills and innovative problem-solving abilities. Analytical minded and ability to think outside the box to solve problems.
    Attention to detail and accuracy while focusing on overall project deliverables.
    Strong interpersonal communication skills using active listening and open-ended questions to encourage others’ points of view to influence others to achieve best practices.
    Should have a passion for helping people to get the most out of technology
    Ability to be self-motivated with a positive attitude and a solid work ethic

  • Internship Program

    Internship Program

    The Edoofa Program has been helping thousands of African students to achieve affordable higher education through different scholarship opportunities.
    Edoofa is pleased to announce a Counselling mentor/ Community advisor Internship Program for students.
    Eligibility
    Interested students must possess a minimum level of education like senior high education in any stream. Students in final year of their senior high education can also apply for the position.
    Skills Required:

    Self-motivated and target-focused
    Good Communication skills with leadership qualities
    Willing to learn and help others
    Knowledge of social media tools and platforms

    Stipend and Duration
    The internship will be with a stipend and the amount depends on the performance and sincerity of the candidate. The duration of the internship is of six months.
    Roles and Responsibilities:

    Support Edoofa’s Business development teams
    Communicate to others about Edoofa
    Selecting and gathering interested students looking for scholarship.
    Help in expanding market reach by contributing to marketing teams.