Jobs Kenya

Company Founded: Founded in 2010

  • L2 Support Engineer

    L2 Support Engineer

    Job Description

    Provide Tier 2 support for the Technical Support Center
    Receive and analyze any information submitted escalated by Technical Support for the identification, validation, resolution of customer reported issues.
    Update OTRS Service Management Incident as required with the appropriate status and resolution codes.
    Closing of all logged incidents on to the online ticketing system
    Customer support- for Ticket Management, answering customer care issues and qualification. (down-times & ticket status) as escalated
    Maintain accurate records of completed and pending jobs using the ticketing system.
    Provide feedback and support to the Technical Support Center on specific resolution actions.
    Act as primary liaison among Operations, Services, and Engineering for the escalation of any unresolved issues that require Engineer support for resolution
    Gather all necessary information (as detailed in the Escalation Matrix) and submit to Engineering (Product/Services) for review.
    Based on feedback provided by Engineering, communicate issue resolution information back to Operations or document additional information required for issue root cause determination.
    Assist with knowledge generation for Knowledge Base management.
    Oversight of all markets’ performance
    Additional duties will include creating documentation, manage large deployments, and occasionally provide on-call support

  • Human Resources Officer

    Human Resources Officer

    JOB DESCRIPTION
    Reports To: Finance & Administration Manager
    JOB SUMMARY:
    Provide administrative and technical or program support to Human Resources (HR) Team in functional areas including recruitment, employee relations, benefits administration, compensation, HRIS, and training, one domestic location and internationally.
    KEY RESPONSIBILITIES:

    Develop and continuously review the effectiveness and quality of recruitment policy, procedures and strategies to incorporate diversity and equity.
    Provide administrative support for one to three functions to include development and organization of HR record keeping system, internal and external communications, and team administration organization.
    Provide technical or program support for three or more functions, e.g. interview scheduling, software maintenance and manipulation, payroll administration, orientation packet coordination, data tracking, routine immigration administrative issues, and respond to standard employee inquiries.

    CONTRIBUTION:

    Follow HR procedures for various organization and coordination of function activities to ensure clarity and efficiency for colleagues internal and external to HR and for external clients such as employment agencies, applicants, and training vendors.
    Process work permits/special passes and other immigration requirements for the expatriate staff
    Work with manager to establish record keeping systems.
    Coordinate with colleagues for the organization of mail and meetings (internal and external to HR), and employee events.
    Assist with coordination for communications for assigned programs, e.g. Assimilation Program, compiling a variety of packets (orientation, exit, benefit, provident fund), addressing employee questions (e.g., completing claim and medical/dependent care forms).
    Assist with coordination of employee program activities (e.g., annual enrollment, training).
    Work with manager to create, maintain and distribute HR reports.

    MENTAL AND PHYSICAL REQUIREMENTS: KNOWLEDGE, SKILLS AND ABILITIES

    Ability to manage a large volume of work independently, accurately and in a timely manner.
    Excellent written and spoken communication skills, attention to detail, quality and deadline.
    Ability to research and analyze internal and external data sets
    Ability to communicate effectively with individuals and groups at all organizational levels.
    Working knowledge of relevant software, including Microsoft Office Suite.
    Ability to work and get along well as a member of a team.
    Excellent planning, organization, and interpersonal skills
    Ability to use judgment to execute duties and responsibilities
    Working knowledge of work authorization issues.

    MINIMUM REQUIREMENTS
    A degree in Human Resources Management or Business Administration or related field with at least five years’ experience in a similar position.

  • Communications Officer

    Communications Officer

    The Communications Officer will play a key technical role in implementing our policy engagement and communications (PEC) strategy to raise AFIDEP’s profile and impact as a regional development research policy institute. The strategy should be an innovative plan that will raise AFIDEP’s profile as a regional development policy institute and enhance the role of research evidence in development processes in Africa.
    Responsibilities

    PEC strategy: Contribute to the design and implementation of AFIDEP’s policy engagement and communications strategy.
    Branding: Contribute to the development of a recognisable AFIDEP brand as a leading policy institute in promoting and enabling evidence uptake in development efforts in all sectors, and supporting evidence synthesis and use; Expand AFIDEP’s partnerships and facilitate participation in key policy platforms.
    Publications: Create, design, edit and produce content for various institutional and technical publications. Write stories and blogs based on AFIDEP’s programmes and projects for publishing in newsletters, AFIDEP website, and other development blogs websites; Prepare content and produce AFIDEP’s IEC materials, mainly in relation to programmes in Kenya, and Eastern and West Africa.
    Media and multi-media: Implement a robust media engagement strategy that includes to establish and sustain links and contact with relevant journalists in Kenya and Eastern and West Africa to increase awareness of AFIDEP’s work among journalists; Develop media materials based on evidence generated by AFIDEP including media releases, media kits, Op-Eds, etc.; Produce and publish multi-media products (including videos, podcasts, photo-stories, infographics, animations, etc.) in a timely fashion.
    Online presence: Management of AFIDEP website and social media accounts. Contribute to managing the AFIDEP website, ensuring that web content related to our programmes in Kenya and the Eastern and West African regions are well presented and up to date on the website (includes developing content for website). Contribute to managing AFIDEP’s social media accounts, ensuring regular and quality content emanating from our work in Kenya and Eastern and West Africa.
    Keep abreast of other emerging social media and web 2.0 tools, taking advantage of these to extend the reach and impact of AFIDEP’s work.

    Capacity development in science communication and evidence-informed decision-making

    Contribute to capacity-building programmes for AFIDEP staff in science communications and evidence uptake.
    Contribute to the Institute’s capacity-building programme in evidence-informed decision-making.

    Monitoring, Learning and Evaluation of Communications Programme

    Implement a monitoring, learning and evaluation (MLE) plan for AFIDEP’s policy engagement and communications (PEC) programme in Kenya, and Eastern and West Africa.

    Qualifications

    A Masters’ Degree in Communications, Media or International Relations, with at least 5 years’ experience in science communications.
    Communication: excellent writing, editing, and verbal communication skills with ability to convey technical arguments in clear and vivid prose
    Negotiation and networking: ability to negotiate, form and sustain credible strategic alliances
    Knowledgeable: sound knowledge of regional and pan-African development issues; public policies and laws; proven skills in translating research and evidence into effective advocacy
    Technical skills in publications production and design; web design and management

  • Sales Executive

    Sales Executive

    Job description
    Reporting to the Sales Manager, the job holder will be responsible for developing, implementing and executing a sales plan that will ensure that the business achieves its revenue and collection targets for the assigned sector. The role is stationed in Nairobi.
    Qualifications & Experience

    University Degree or Diploma in Marketing, Public Relations, Sales, Economics or related field.
    At least 2 years of relevant sales experience in media, IT, advertising agency, FMCG industry as well as proven experience in meeting targets
    Computer literacy especially in PowerPoint, Word and Spreadsheets
    Ability to develop and communicate a clear plan with strong customer focus
    Strong Proposal writing skills, business acumen & results oriented attitude
    Strong communication skills (oral & written)
    Strong interpersonal skills

    The Person

    Good understanding of the market and the potential for sales growth
    Well respected in society with good networks
    Loves the outdoors
    High self motivation
    An excellent network
    An influential market changer

  • Business Development Executive

    Business Development Executive

    Job Summary: The Business Development Executive is responsible for generating leads, advancing the sales process, closing new business and achieving. The Business Development Executive will conduct research to identify leads and reach business targets through telephone, email, web and in person.
    This individual will also actively participate in the planning and execution of company marketing activities providing vital input based on his/her interactions with prospects.
    Job Duties

    Cold call prospects.
    Develop sales opportunities by researching and identifying potential accounts.
    Identify decision makers within targeted leads to begin sales process.
    Penetrate all targeted accounts and radiate sales from within client base.
    Collaborate with appropriate team members to determine necessary strategic sales approaches
    Create and deliver qualified opportunities to other team members
    Maintain and expand the company’s database of prospects.
    Ensure follow-up by passing leads to appropriate team members with calls to action, dates, complete profile information, sources, etc.
    Set up and deliver sales presentations, product/service demonstrations, and other sales actions
    Assist in creating RFP responses to potential clients.
    Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
    Make outbound follow up calls to existing clients via telephone and email cross sell and upsell.
    Handle inbound, unsolicited prospect calls and convert into sales.
    Overcome objections of prospective customers.
    Enter new customer data and update changes to existing accounts in the corporate database.
    Appropriately communicate brand identity and corporate position.

    Education and Qualification Requirements

    BA or Diploma in Communications, Marketing,
    4-5 years of direct work experience in a sales or telesales capacity.
    Demonstrated ability to convert prospects, close deals, and achieve sales quotas
    Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
    Success in qualifying opportunities involving multiple key decision makers.

    Skills Requirements

    Strong knowledge of sales principles, methods, practices, and techniques.
    Strong problem identification and objections resolution skills.
    Able to build and maintain lasting relationships with customers.
    Exceptional verbal communication and presentation skills.
    Excellent listening skills.
    Strong written communication skills.
    Self motivated, with high energy and an engaging level of enthusiasm.
    Ability to work individually and as part of a team.
    High level of integrity and work ethic.
    Experience with customer relationship management software.

    Working Conditions

    Some travel may be required
    Ability to attend and conduct presentations

  • Marketing Manager

    Marketing Manager

    Job Description
    Role Objective
    Collaborate closely with the Director of Marketing to build brand awareness, stimulate lead generation and support revenue growth in key regional markets. Produce and manage inbound and outbound campaigns, including email, events, media buys, and advertising. Support general marketing needs including content development, asset collection, and collateral production. You’ll also support with collecting market insights including competitive research and customer insights.
    Role Summary
    This is a cross-functional role on a growing marketing team. As the primary and only marketing position in the Nairobi office, reporting to HQ in San Francisco, you’ll be a self starter, able to work independently and communicate effectively (across teams and time zones). You will manage the day-to-day marketing activities for the East Africa region that will help us grow our brand and support lead generation in new markets. Your responsibilities will range from developing and executing marketing campaigns, to running branded events, to coordinating photo and video shoots and producing print and digital collateral. This role is based in Nairobi, Kenya and reports directly to Angaza’s Director of Marketing.
    Responsibilities

    Collaborates closely with Director on targeted B2B inbound and outbound activities for regional markets across East and West Africa, LATAM, APAC and other regions.
    Identifies new event opportunities and support the execution of local, regional and global events.
    With the SF Marketing Manager, supports CRM and automation activities between marketing, sales and customer success teams.
    Supports day-to-day marketing activities and external-facing marketing communication channels, including events, email campaigns, website, media buys, and more.
    Supports the production of creative digital assets for print, web and social media.

    Qualifications

    Are self-motivated and comfortable working in a balance of autonomy and collaboration
    Are a strong project manager, exceptional at managing time and balancing long-term and short term projects, and can lead multiple projects simultaneously while keeping stakeholders engaged
    Have an exceptional work ethic, approach projects with an ambitious, entrepreneurial mindset
    Are design savvy, have strong aesthetic sense for photography and graphic design
    Pride yourself on polished work and attention to detail
    Exemplify Angaza’s key values: impact-driven, empathetic, courageous, trustworthy, curious, and collaborative

    Required Experience

    BA/BS in Social Science, Humanities, Marketing and Communications, Media or related field
    6+ years of experience on a marketing team, 3-5 years of marketing management
    Coursework or certification in digital marketing a strong plus
    Strong project management and demonstrable experience leading complex projects from start to finish
    Experience with managing creative and media vendors
    Experience and aptitude with marketing CRM and automation platform (Hubspot, Pardot, Marketo, Mailchimp)
    Experience working with and managing content for a web CMS including WordPress, Squarespace or others a strong plus
    Experience with B2B marketing concepts

    Desired Experience

    Management experience a plus
    Aptitude with Adobe Creative Suite a strong plus

  • Communication Officer Human Resource Officer Supply Chain Officer

    Communication Officer Human Resource Officer Supply Chain Officer

    Responsibilities
    The Senior Corporate Communication Officer’s specific duties and responsibilities include:

    Develop and ensure implementation of communication policy and strategies;
    Assist in handling publicity publications and internal communications;
    Coordinate and participate in the ORPP public functions and publicity events;
    Research, write and distribute press releases to targeted media, and manage office; publications, and in house newsletters;
    Prepare departmental work plans;
    Support in the implementation of ORPP communication approach with the media and other communication platforms;
    Maintain data and documentation arising from media monitoring
    Support in information development and update of office website, and social media platforms;
    Monitor and assess communication activity impact;
    Coordinate the preparations of the departmental work plan;
    Appraise officers under his/her supervision;
    Support in the implementation of effective internal and external communications strategies;
    Assist in handling publicity publications and internal communications;
    Support in information development and update of office website, and social media platforms; and
    Any other lawful assignment

    Qualifications
    For appointment to this grade, an officer must have:-

    Served in the grade of Corporate Communications for a minimum period of six (6) years in the public sector or in a comparable and relevant position in the private sector for accumulative period of nine (9) years;
    Bachelors degree in any of the following disciplines:- Public Communication, Public Relations, Mass Communication, Journalism or its equivalent qualification from a recognized institution;
    Masters degree in Communication from a recognized institution;
    Certificate in Computer Applications Skills from a recognized institution
    Membership to a relevant professional body;
    Met the requirements of Chapter Six of the Constitution; and
    Demonstrates professional competence and management capabilities

    go to method of application »

  • Executive Assistant

    Executive Assistant

    The executive assistant provides high-level administrative support to the Managing Director and company management team by preparing reports, handling information requests and performing functions such as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings for the Managing Director and management team.
    Responsibilities

    Taking a lead at external correspondence, organizing meetings, managing travel arrangements, as well as creating and maintaining reports
    Manage day-to-day administrative activities of the MD’s office by setting and monitoring schedules, organizing the incoming flow of work and following-up to ensure timely responses.
    Professionally manage meeting requests, including drafting agenda and coordinating attendees
    Plan and organize local & international business trips, including flights, accommodation and meetings with business executives
    Prepare reports, presentations, agendas and Capture and distribute meeting minutes, filing and retrieving corporate records and documents.
    Manage office petty cash and purchases
    Maintain office cleanliness and well-organized layout

    Qualifications

    A Bachelor’s degree in Business Management or related field of study. Proven work experience as an Executive Assistant or similar role
    Knowledge of office procedures
    Solid experience with office management systems and MS Office
    Strong communication skills (via phone, email and in-person)
    Experience exercising discretion and confidentiality with sensitive company information
    Excellent organizational skills with an ability to think proactively and prioritize work
    Ability self-manage, work on own initiative, meet tight deadlines and balance priorities to achieve results

  • Analyst, Kenya

    Analyst, Kenya

    Job description
    The Role
    We continue to expand rapidly and are looking for exceptional graduates to join our team for a minimum 3-year commitment supporting OCA projects and our clients in 3-6 month rotating embedded placements. You will work with different innovative businesses in roles ranging from analysing new business opportunities to creating and managing new systems to overseeing client budgeting. On a day to day basis, you will perform market research, develop financial models, and create presentations for clients. By rotating between opportunities every 3-6 months, you will quickly build diverse experience, working with senior-level clients and senior management within our team and offering unprecedented opportunities for personal and professional growth.
    Analysts will start with a rigorous training program to build strategic and financial skills, combining hands-on coaching and real-world experience in order to prepare you to assume responsibility as you grow in your role. Training is an integral part of this multi-year commitment and is funded by the company as part of this full-time position.
    You will join us at an exciting time – we are seeking to achieve broad, ambitious growth goals, and can now leverage a strong international brand in the impact investing and frontier market space. As we look to deepen our reach in the broader African market, there will continue to be many opportunities to engage across SSA. The right candidate should be excited and genuinely motivated by the challenging strategic and financial questions we answer for our clients.
    Desired Skills And Experience
    We are looking for exceptional, hard-working, and ambitious new graduates who share our motivation and drive. You should be able to develop insightful analyses, problem-solve through analytical and organizational challenges, communicate often & clearly, perform excellent work, contribute fresh ideas, and take pleasure in the work we do. Our team is energetic and driven and we are quick to reward performance and initiative.
    We are open to candidates with a variety of backgrounds; top candidates will typically have the following:

    Strong academic performance in any discipline and a clear understanding of business
    Strong written and verbal communication skills and analytical abilities
    Desire to learn and grow while being exposed to new industries and business issues
    Ability to work effectively in teams
    Enjoy solving challenging strategic and financial questions
    Able to begin work full time for start dates either in June & October 2019, or February 2020

  • Sales Executives

    Sales Executives

    Responsibilities

    Actively seek out  new prospects with the aim of adding at least two prospects per week
    Aggressively sell the company products with the aim of adding  four closings per month
    Ensure 100% retention of new closings
    Excellently maintain relationships with customers by making periodic visits eg visit customers every quarter.

    Qualifications

    Bachelor’s degree in Business Management from a reputable university
    3 years’ experience in IT export sales especially to either East or West African markets