Jobs Kenya

Company Founded: Founded in 2010

  • French-speaking Technical Customer Support Associate

    French-speaking Technical Customer Support Associate

    This is an entry-level position with the potential for significant career development within the Angaza Customer Experience organization. The role will be responsible for independently managing tickets raised by customers in both English and French, ensuring that the tickets are resolved and closed in a manner that upholds Angaza’s extremely high standards for customer service. The position will be based in Nairobi, Kenya with occasional international travel and reports to the Director of Customer Experience.

    Requirements

    BS/BA degree in an appropriate track for a software technical support role.
    Demonstrated track record to take on responsibility and initiate change proactively.
    Customer support experience preferred, but not required.
    Experience with customer support tools a plus; preferably Zendesk.
    Ability to think in solutions, not in problems and enthusiasm to constantly improve processes.
    Proven track record to take responsibility, stay calm, positive and supportive in high pressure situations.
    Comfort with technology and digital tools.
    Outstanding written and spoken language ability in English and French.
    Excellent attention to detail and ability to master customer interaction.
    Able to flex working hours to align with assigned shifts.

    Responsibilities

    Be a first point of contact for tickets from our English speaking customers and the primary point of contact for tickets from our French speaking customers.
    Collaborate with other departments to respond to customer tickets and provide the best possible customer support until resolution.
    Become an expert in all aspects of Angaza’s platform functionality.
    Collaborate with our Product Development teams by sharing customer feedback to continuously improve the Angaza platform.
    Uphold individual performance against established internal KPIs that measure effectiveness of prompt and accurate resolution of customer support requests.
    Support the development and refinement of product training materials.

    COVID-19 Considerations

    Due to the global pandemic, Angaza has closed its offices in both Nairobi and San Francisco and the team is working remotely. Angaza provides a generous stipend for employees to set up their home offices and reimburses monthly internet costs to ensure employees can effectively work from home. Our goal is to return to an in-office environment as soon as it is safe to do so.

    Other Details

    Angaza is a for-profit company based in Nairobi and San Francisco.

    Employees Receive Salary And Competitive Benefits That Include

    company-sponsored private medical plan
    pension plan with company contribution
    quarterly professional development allocation
    team & mission you can believe in

    Our Commitment to DEI

    At Angaza, we evaluate all candidates on the basis of their ability to meet stated job requirements. We do not discriminate against candidates on the basis of sex, gender, marital status, religion, nationality, or other personal characteristics. In keeping with our commitment to supporting a safe and inclusive workplace, we strongly encourage candidates from traditionally underrepresented backgrounds to apply.

    Apply via :

    www.linkedin.com

  • Commission Secretary/ Chief Executive Officer Deputy Director Internal Audit Executive Secretary

    Commission Secretary/ Chief Executive Officer Deputy Director Internal Audit Executive Secretary

    MAIN DUTIES AND RESPONSIBILITIES:
    The Commission Secretary shall be the Chief Executive Officer and Accounting Officer of the Commission and shall be responsible to the Commission for the following duties and responsibilities:

    Provide leadership and efficiently manage the day to day operations of the Commission;
    Lead and manage staff to ensure delivery of the Commissions Constitutional mandates;
    Ensure the Commission operates in line with its core values of “Excellence, Inclusiveness, Integrity and Objectivity” towards its stated mission and vision of leaving no Kenyan behind; 
    Coordinate the functions of various stakeholders and ensure strict adherence to the public code of conduct;
    As Accounting Officer to provide utmost discipline in financial management and ensure that the Commission’s accounts, assets and liabilities are kept and reported in line with public sector accounting standards;
    Continuously build and maintain professional working relationship with the public, Government agencies as well as other stakeholders;
    Strict and timely implementation of all Commission’s decisions, policies and programs;
    Report to the Commission all activities carried out at the Secretariat; and
    Perform all other duties as may be assigned by Commission from time to time.

    REQUIREMENTS FOR APPOINTMENT:
    Applicants must possess the following minimum qualifications:

    Holds at least a Master’s degree in Economics, Business or Law or its equivalent from a reputable accredited University and has relevant professional qualifications;
    Have at least fifteen (15) years post Master’s working experience of which ten (10) must be at Senior leadership level in Public or private entities dealing with economic, financial or policy matters;
    Demonstrate compliance with the requirements of Chapter Six of the Constitution of Kenya 2010 and the Leadership and Integrity Act;
    Knowledge of Fiscal Decentralization and Public Sector Policy and Management shall confer additional advantage.

    OTHER ATTRIBUTES REQUIRED:

    Ability to conceive, communicate and implement initiatives with broad strategic impact;
    Lead, innovate and manage change;
    Have the ability to coordinate, motivate and manage teams;
    Demonstrate ability to engage productively with top officials in Public and Private sectors;
    Have ability to persuade and influence others;
    Possess high standards of integrity and ability to instill the same among teams; 
    Demonstrate strong problem solving and decision-making skills; and,
    Possession of strong interpersonal, team building and communication skills.

    This is a key position open to persons with the relevant exposure and experience. It should interest those with a passion for success and who aspire to make discernible change that positively impacts Kenya and its people. The appointment is for five (5) year term, renewable for one further term subject to relevant public service regulations governing staff tenure. 

    go to method of application »

    Apply via :

    cra.go.ke

  • Retail Supervisor Repair Supervisor – Ruiru Junior Repair Technician Customer Service Call Centre Agents

    Retail Supervisor Repair Supervisor – Ruiru Junior Repair Technician Customer Service Call Centre Agents

    Reports to: Retail Area Manager
    Location: Serem, Field (80%) and shop (20%)
    Purpose: As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.
    Responsibilities:

    Create and maintain an incredible sales team
    Meet the sales objectives through careful planning and motivating your team
    Meet the technician target through a laser focus on efficiency
    Meet the operational standard we expect at the shop

    Description of tasks

    Responsible for new customer acquisition across a defined area
    Hiring agents who are very effective sellers and good representatives of BBOXX
    Training agents to offer an incomparable customer service
    Managing the schedule of agents and motivating them to reach new heights
    Supporting and coaching agents in the field when needed (e.g. group presentation)
    Monitoring their performance against objectives and take necessary actions
    Organizing the agent network geographically
    Responsible for technicians’ performance
    Managing the schedule of technicians and motivating them to reach new heights
    Monitoring their performance against objectives and take necessary actions
    Responsible to implement a marketing strategy in coordination with Retail Area Manager
    Request for any marketing activities
    Responsible for the operations at the shop
    Supervise the shop manager in its activities
    Report to the retail area manager about the shop results

    Specification, Skills, and Qualifications Desired:

    A degree in a business-related field with background preferably in FMCG (Fast Moving Consumer Goods)
    Have prior experience in sales management with a deeper understanding of Route to Market Strategies,
    We are not looking for the “striker” of a football team but the head coach
    Be willing to live in rural areas, the role is set in rural areas,
    You will be located at a shop which are in secondary towns
    Be proficient with the Microsoft Office Suite
    Excellent verbal communication, listening, and phone skills
    You live to meet targets: You love challenges, you are driven to reach the target.
    A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
    You love selling: You have a passion for convincing people.
    You love getting others to trust you and follow your advice.
    You have some experience in selling effectively.
    You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work to bring the solar revolution.
    We also expect others to do the same. You should have stories when you over-delivered in your career
    Good motivational skills and enthusiasm
    Leading a team is second nature: You might not have had a lot of professional experience yet leading a team.
    You have led projects or managed conflicts effectively in the past, tell us about it.
    You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
    A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Hospital Cateress SACCO Manager Laundry Attendant Ambulance Driver Laboratory Quality Assurance Officer Claims and Billing Officer Psychologist Intern Nursing Officers Optometrist Receptionist Intern

    Hospital Cateress SACCO Manager Laundry Attendant Ambulance Driver Laboratory Quality Assurance Officer Claims and Billing Officer Psychologist Intern Nursing Officers Optometrist Receptionist Intern

    Overall Responsibility
    The successful candidate will have an overall responsibility of achieving efficiency through provision of good quality meals within the approved budget while maintaining high standards of hygiene and customer satisfaction.
    Duties and Responsibilities include but are not limited to:

    Planning menus in consultation with the Nutrition Department.
    Plan and coordinate all aspects of catering, including service activities and sanitation responsibilities.
    Supervise kitchen staff and ensure high quality service standards and presentations are met.
    Organizing staff rota to meet service needs.
    Ensuring that health and safety regulations are strictly observed, recorded and archived.
    Maintain and upgrade strict hygiene and sanitation practices and levels.
    Update and compile new products and menus according to market availability and customer needs.
    Food cost budgeting and maintenance of financial and administrative records.
    Develop methods to assess staff time and other resources required to meet hospital standards.
    Maintaining correct stock levels & Ensure proper stock rotation.
    Ordering of foodstuff from the food store.
    Estimate food requirements and food costs and application of cost cutting measures.
    Ensure proper handling and continuous maintenance of equipment and utensils

    Qualification and Requirements.

    KCSE Mean grade of C
    Diploma in Food Production and Service; or Food and Beverage Production or equivalent qualifications from recognized institution.
    Computer Literate
    Experience in a Hospital setting an added advantage
    Management training an added advantage

    go to method of application »

    If you are up to the challenge, possess the necessary qualification and experience; please send your Application and CV via email to hr@oasishealthcaregroup.com quoting the job title with the town name on the email Subject; for example; Community Oral Health Officer-Nyamira. NOTE:We do not charge any fee for receiving your CV or for interviewing.
    Only candidates short-listed for interview will be contacted.
    Applications to reach us before close of business 19th November 2021.“Oasis Healthcare group is an equal opportunity employer”

    Apply via :

    hr@oasishealthcaregroup.com

  • Area Sales Representative

    Area Sales Representative

    Job description
    We are looking for Area Sales Representative to be responsible for generating leads and meeting sales goals. Duties will include sales presentations and product demonstrations, as well as negotiating contracts with potential clients.
    Responsibilities

    Generating leads.
    Meeting or exceeding sales goals.
    Negotiating all contracts with prospects.
    Preparing weekly and monthly reports.
    Giving sales presentations to a range of prospective clients.
    Coordinating sales efforts with marketing programs.
    Preparing and submitting sales contracts for orders.
    Visiting clients and potential clients to evaluate needs or promote products and services.
    Maintaining client records.
    Answering client questions about credit terms, products, prices and availability.

    Qualifications

    Diploma in business, sales & marketing or its equivalent.
    Experience in sales and understanding of the sales process and dynamics.
    A commitment to excellent customer service.
    Excellent written and verbal communication skills.
    Superb interpersonal skills, including the ability to quickly build rapport with customers.
    Experience using computers for a variety of tasks.
    Competency in Microsoft applications including Word, Excel, and Outlook.
    Previous experience in FMCG will be an advantage.

    Remuneration:
    Ksh 18,000/= Monthly retainer, weekly transport allowance and monthly airtime, plus commissions on total monthly sales.

    Kindly email your CV and Cover Letter to careers@genjoyfoods.co.ke and CC genjoyfoods @ gmail.com, stating the position you are applying for as the subject.

    Apply via :

    careers@genjoyfoods.co.ke

  • Fundraising Officer

    Fundraising Officer

    HAART Kenya is currently recruiting for the position of a Fundraising Officer. The Officer shall coordinate all respective operations and manage the fundraising strategy within our organization that generates funds to drive our mission and ensures HAART’s long long-term organizational sustainability. The professional is supposed to coordinate, together with the director and program management of the organization, the whole process from identifying donor resources to proposal writing and raising funds through cultivating donor relationships based on the organizational values. The Officer will work closely with our internal departments, as well as external clients, donors, and various members of the communityResponsibilities
    Key Responsibilities and Duties:

    Development and implementation of a fundraising strategy in line with HAART’s Strategic Plan.
    Develop and manage a fundraising budget along with budget monitoring.
    Develop and implement clear monitoring indicators of the fundraising strategy, with MEL.
    Develop and maintain a donor database, including initial donor profiling and in-depth analysis.
    Continuous monitoring of external environment undertaking independent research in identifying (alternative) resources that ensure long-term sustainability of the organization.
    Coordination, preparation, monitoring and timely compilation of grant proposals together with Program Management and Director.
    Development and maintenance of a fundraising calendar and support of Communication Officer to develop donor specific communication tactics.
    Develop and implement donor relationship management tools that ensure cultivation of trustful and long term relationships based on HAART Values
    Design and implement fundraising campaigns based on HAART’s values (online as well as in person; in Kenya as well as international)
    Coordinate respective fundraising teams for campaigns and events
    Close collaboration with HAART Poland, internal Communication Officer, Program Management and Finance to support holistic donor engagement from
    Capacity development for HAART staff in proposal development
    Engagement and coordination of fundraising champions (local and abroad)
    Reviewing of policies and suggestions for enhancement, where necessary

    Essential criteria & qualification:

    Bachelor’s degree in PR, Fundraising, or any related field (preferably a master’s degree)
    A proven track record of a minimum of three years successful fundraising in the development sector or similar environment or previous experience in sales or marketing also acceptable
    Knowledge of fundraising environment (and NGO sector), understanding of different processes and techniques
    Experience in monitoring and implementing fundraising strategies and budgets
    Experience in developing, writing and submitting grant applications for projects/organizations
    Excellent communication, writing and presentation skills – innovative/creative thinker
    Excellent relationship management and interpersonal skills, proven ability to build,
    manage and develop key stakeholder, client and donor relationships
    Excellent organizational skills, ability to plan, balance and cope with competing priorities
    Highly self-motivated and able to drive initiatives as well as collaborating with teams

    All our staff are expected to strive for excellence, collaborate and communicate while ensuring full commitment to integrity. This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. At HAART we value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, color, race, marital status or any other status or characteristic protected under applicable law.

    Qualified candidates are invited to send one PDF of their cover letter, CV, contact information for 3 references and salary expectations to hr@haartkenya.org using “Fundraising officer” as the subject of your e-mail. Only complete applications will be reviewed and short-listed candidates contacted. Visit https://haartkenya.org/opportunities/ for an updated version of the application. No Fee Charged HAART does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training).

    Apply via :

    hr@haartkenya.org

  • Qatar Driving Instructors/Instructress

    Qatar Driving Instructors/Instructress

    REF: DRIVING ACADEMY INSTRUCTORS JOB OR CURRENT DRIVER JOBS.
    Safedrive Africa Foundation (SDAF) affiliates partner in the state of Qatar have urgently 200 Driving Academy Instructors Job or Current Driver Jobs. (Manual Transmission Training and Driving)
    QUALIFICATIONS FOR APPOINTMENT TO THIS POSITION ONE MUST HAVE:

    Diploma in Education or Home country Manual Transmission Driving instructor/license.
    Minimum 2 Year experience
    Kenyan East Africa Valid passport
    Certificate of good conduct
    Excellent classroom management skills
    Good customer service, safe driving and road safety awareness course, interpersonal, presentation and communication skills.

    Job Duties 

    Instruct learner drivers on skills of safe driving and road safety.
    Implement the Driving school curriculum to ensure compliance with the regulatory agencies such Qatar Traffic Rules and Regulation.
    Coach refresher drivers to polish up their road safety and safe driving skills.
    Take responsibility for cleanliness and serviceability of the assigned vehicle.
    Prepare driver students for the State of Qatar Government driving test.
    Monitor student progress and advice on skills to be developed.
    Responsible for the facilities, equipment and other instructional materials.
    Prepare and maintain instruction records on a daily basis.
    Ensure compliance to the Driving School code of conduct and other internal policies and procedures.
    Perform any other duties as may be assigned from time to time.

    Interested and qualified candidates should forward their CV to: info@safedriveafrica.org using the position as subject of email.

    Apply via :

    info@safedriveafrica.org

  • Data Analyst Web Data Analyst

    Data Analyst Web Data Analyst

    Purpose
    Engage a qualified and highly experienced Consultant to undertake the creation of maps and analytics, production of data analytics and infographics using industry-standard and innovative technologies.

    Part A. Background
    Our client has contracted us to conduct an area-based baseline gender mapping exercise for their project that entails providing support to Somalia to make gender equality a basic human right as a vital prerequisite l to achieving the 2030 Agenda for Sustainable Development, which visualizes a world “of universal respect for human rights and human dignity” in which “every woman and girl enjoys full gender equality, and all legal, social and economic barriers to their empowerment have been removed.
    The program has fully embraced area-based programming that utilizes the geographic ‘area’ as the main entry point for intervention rather than a sector or target group. This provides an additional benefit as it allows for the application of an integrated, innovative, and flexible process that covers various issues, including empowering disadvantaged communities, creating jobs, pursuing environmental sustainability, seeking gender equality, promoting youth, confronting prejudice etc. Gender inequality is entrenched in the cultural, political, and market systems that operate at household, community, and national levels.
    To this end, Farsight Africa Group Limited will engage a Consultant to undertake the creation of maps and analytics, production of data analytics and infographics using industry-standard and innovative technologies
    Objective of the Assignment
    The main objective of this assignment is to create maps, analytics and produce data analytics as well as information graphics (infographics) applying standard and innovative ICT and graphic technologies
    Part B. Scope of Work and Expected Outputs
    The consultant shall:
    a) Use applicable and relevant available technologies to conceptualize, visualize and create maps using the data provided by the client and Farsight Africa Group Limited
    b) Apply available technologies to develop vivid information graphics based on the data provided
    c) Develop area-based and focused data analytics using the information availed by the client and Farsight Africa Group Limited

    Expected Deliverables / Outputs:

    Production of all the infographics, data analytics and area-based maps of the gender mainstreaming activities in Somalia and Somaliland
    Part C. Methodology

    The consultant will strictly follow the work plan and the time schedule agreed with Farsight Africa Group in undertaking the contract assignment.

    An appropriate methodology will have to be determined by the consultant in consultations with the Farsight Africa Group Limited
    The consultant will work in close collaboration with Farsight Africa Group and the client
    Farsight Africa Group Limited shall provide the necessary support required by the consultant during the period of assignment

    Part D. Duty Station

    The consultant will undertake a mix of in-home-based and Farsight Africa Group office space when necessary based on the agreed work plan and methodology.
    The consultant is expected to use their own computer, software, internet services and other equipment required for the task.

    Part E. Required Expertise and Qualifications

    A post-graduate or equivalent qualification/ degree in Geospatial Science, Information Communication Technology, Computer Science, Data Science, Econometrics or Information Management or any other relevant discipline.
    At least 5-7 years of prior work experience in dealing with GIS technologies, data Analytics.
    Excellent analytical skills
    Ability to work with large amounts of information and see the “ bigger picture”.
    Comfortable with juggling fact, figures and numbers crunching
    Excellent reporting and report writing skills

    go to method of application »

    Send in your resume, accompanied by a cover letter, in PDF format with the subject “HR Officer” to jobs@farsightafrica.com on or before the 19th November 2021.

    Apply via :

    jobs@farsightafrica.com

  • Software Architect – SME Payments SaaS

    Software Architect – SME Payments SaaS

    The Role
    As Software Architect for the Emerging Enterprise team, you will be responsible for ensuring a coherent and quality architecture of web and Android applications that the team will build, as well as their interactions and dependencies on other parts of the broader company’s tech stacks.
    Success in this role will require creative thinking and analytic rigour, along with a willingness to experiment and iterate. The right candidate will find this role to be an exciting opportunity to build something new and bold while being supported by a robust, mature company.
    We have a genuinely human, meaningfully diverse, and affirming culture. We are deeply mission-driven; you should be, too.
    Main responsibilities:

    Lead activities to develop, document, and maintain complex architectures, requirements, algorithms, interfaces, and designs for software systems
    Lead development of code and integration of complex software components into a fully functional software system
    Work with other architects and engineers to identify and prioritize application architecture concerns that can provide the most business value
    Develop the technical design documents, ensure proper handover of the technical design to developers to code as per design
    Provide high-level analysis and design reviews to solve conceptual problems and produce efficient and stable solutions
    Mentor and motivate developers to think creatively with a positive attitude
    Work closely with other engineers to spearhead technologies for web and mobile applications
    Create complete technical design for projects, making sure the design is extensible and scalable
    Own projects through design, implementation, and deployment
    Perform a QA review of applications/products built for the provided design
    Identify gaps in existing systems and suggest solutions for the identified gaps
    Effectively prioritize workload to meet deadlines and work objectives
    Write clearly, succinctly, and in a manner that can resonate with various audiences
    Communicate technical information to a non-technical audience

    REQUIREMENTS
    Must have

    Excellent technical skills, come from a software background, and have proven development skills
    A strong passion for designing and seeing through the implementation of highly available and performant systems, including validating the implementation through extensive load tests and high availability tests
    Three or more years of architecture and design experience
    Expert knowledge of at least two of the following: AngularJS, React, Vue, Flutter
    Expert knowledge of at least two of the following: Java, Node, Python, TypeScript
    Advanced knowledge of building Android and web applications
    Advanced knowledge of Software Architecture and design patterns (SOLID, GoF)
    Advanced understanding of reactive and functional programming
    Skilled at modelling and orchestrating state through a server & database
    Advanced knowledge in one or more database technologies: Mysql, Mongo, Postgres, SQLServer
    Familiarity with RESTful APIs to connect mobile applications with back-end services
    Demonstrable capability to use OS frameworks for multi-threading, data persistence, and adapting user interface across multiple screen sizes
    Advanced knowledge in one or more cloud technologies: AWS, Azure, GCP
    Advanced understanding of web application best practices, architecture, testing
    Familiarity with Agile/Scrum concepts and experience working in an Agile environment
    Excellent communication skills to interface with product owners, stakeholders, and team members
    Able to quickly learn current market frameworks and tools to introduce in projects

    Experience and qualification

    Minimum of 8+ years of experience in developing complex web and mobile applications
    Minimum of 3+ years of experience in a technical leadership role including architecting end-to-end mobile applications
    Excellent analytical skills and the ability to develop processes and methodologies

    BENEFITS

    Creative and intellectual independence within a dynamic team

    Apply via :

    jobs.workable.com

  • Project Intern

    Project Intern

    AFIDEP is looking to recruit qualified and experienced persons to fill the position of Project Intern. The positions will be based at the Institute’s office in Nairobi, Kenya.
    The Project Intern will be tasked with the following:

    Conducting routine administrative work, including but not limited to preparing correspondence, preparing minutes and meeting
    Taking part in literature review and document synthesis
    Monitoring of project activities and ensuring that action points are implemented accordingly
    Assist with analysis of meeting/training evaluations and in writing meeting reports
    Tracking project activities and preparing periodic reports on the same.
    Assist with the logistics for organizing meetings

    Qualifications, skills & experience:

    Holder of a bachelor’s degree in social sciences
    At least two years’ experience conducting research e.g. field data collection, data entry, report writing etc.
    Proficient user of MS Office (particularly Excel, Word and PowerPoint).
    Excellent writing skills.
    Skills in data analysis software’s such as SPSS, STATA, NVivo will be an added advantage.

    AFIDEP is an Equal Opportunity Employer and does not charge a fee at any stage of the recruitment process.

    Apply via :

    hr@afidep.org