Job description
AutoReqId
60840BR
Type of Job
Employee
Reporting Location
KBL
Town/City
Nairobi
Company Founded: Founded in 1997
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Machine Operator
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Spare Parts Sales Representative
Sheer Logic Management Consultants is seeking to engage a dynamic individual for a Spare Parts Sales Representative position for one of our clients.
Job Purpose
The incumbent will ensure high level of customer satisfaction and exceptional service delivery in the sales process and contribute toward achievement of Business budget turnover.
Key ResponsibilitiesEnsure customers are served promptly as per set standards both on-line & walk in customers.
Develop and maintain effective networks with customers and ensure timely resolution of customer complaints
Using the EPC advise customers on substitution or modification of parts when identical replacements are not available
Take & process telephone orders in an accurate manner
Promote on line sales via rider delivery
Sell quick service orders for retail customers
Ensure tender quotations are submitted on time & followed
Follow up on big retail quotations for conversion.
Keep record of calls & sales & note useful information
Capturing of lost sales in the system to help in order generation
Responsible for growing online parts business within the branch
Ensure timely debt collection of outstanding dues for account customers
Ensure timely delivery of customer orders from CPD
Raising & tracking of SOP orders for customers & advise upon arrival
Preserve data for online business to help in management decisionsQualifications
A degree or diploma in a Technical field or Business related field
Working knowledge of SAP DMB
2 year Experience in parts sales
Excellent Communication & Interpersonal Skills
Proven Selling skills
Basic Automotive Knowledge -
Account Manager – Kenya (French)
Job description
Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building strong relationships and inspiring partners about new products and services? If your answer is “yes”, you might have what it takes to be the next Account Manager (French) at our amazing Nairobi office!We are seeking a full time Account Manager – French in our lovely Nairobi office.
B.responsible
You support Booking.com BV; you are responsible for informing and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.com’s customers.
B.capableCommunicating effectively: you can clearly express ideas and information to others and flex your style according to the specific situation and audience
Managing your market: you excel at evaluating local market characteristics, trends and drivers, and you effectively prioritize and manage the performance of a portfolio of accounts to business value
Identifying and articulating Partner needs: you are capable to create value for Partners by identifying, clarifying and prioritizing partner needs
Formulating and positioning solutions: you enjoy creating “win-win” value for partners by matching needs to relevant offerings and presenting these in compelling ways
Gaining commitment: you have the capability to move partner conversations forward and lead conversations to a successful outcome
Representing Booking.com: you can exhibit professional behavior and act as a role model of the Booking.com values before, during and after interactions with partners
Self-awareness, managing and developing yourself: you have the capability to achieve business goals and make the difference in interacting with partners by recognizing the emotions of oneself and of others and to use this information to guide thinking and behaviorB.skilled
2 years of experience in a relevant account management function
Fluent English and French speaker and writer
Affinity or experience within e-commerce and/or travel industry
Pro-active, sense of responsibility and can work independently
Accurate, strong analytical skills and an eye for detail
Team player, self-motivated, flexible and open to change
Positive attitude
Hotel School, or University background preferred
Driver’s license
Availability to travel up to 50%
You already have citizenship to work in KenyaB.offered
We are a performance-based company that offers career advancement and competitive compensation, including bonus. We also offer what is called the “Booking Deal” with competitive benefits.Booking.com BV is the world’s #1 accommodation site and the 3rd largest global e-commerce player. The diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. We connect travelers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts, tree houses and even igloos. Each day, more than 1,200,000 room nights are reserved on our platform.The hiring company Bookingcom (Kenya) Ltd is one of Booking.com BV’s and/or BookingSuite BV’s support companies in Kenya. Bookingcom (Kenya) Ltd is looking for a Account Manager – Kenya (French). Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com” refer to Booking.com BV. -
Administrative & Finance Assistant
Sheer Logic Management Consultants is seeking to engage dynamic individuals for Administrative and Finance Assistant position for one of our clients in the banking industry.
Skills: SAP and ERP systems.
Qualification: Business Administration and CPA II
Under the overall guidance of the Director General and the direct supervision of the Finance and Administration Officer, the
Main ResponsibilitiesMonitoring and ensuring mission’s perdiems and claims are processed in SAP in a timely manner;
Collection of VAT refunds from suppliers after issuing them with VAT exemption certificates;
Staff vendor account reconciliations especially in relation to rent to their houses that is paid by the Bank;
After checking procurement documents, capture the information in SAP in a contract, and issue PO’s;
Processing of financial transactions and payments in line with the Bank’s policies;
VAT reconciliations and petty cash management;
Editing, proofreading, formatting and finalizing procurement documents in line with the Bank’s procurement manual;
Management and monitoring of the service providers’ contracts;
Processing suppliers’ accounts reconciliations;
Logistical planning for the office events/functions-Assisting with Administrative and financial reconciliations and verification;
Assist in carrying out the work program and contribute to Budget preparation in liaison with the Finance and Administration Officer;
Assist the office in establishing procedures and controls to improve efficiency of service delivery and identify cost savings and promote efficiency use of Bank resources;
Undertaking any other ad hoc functions of Finance and administration as may be assigned.Selection Criteria (including skills, knowledge and experience required)
A minimum of an undergraduate Bachelors’ degree in Business Administration, Accountancy or Finance combined with professional qualification of at least CPA Part Two (II).
A minimum of six (6) years of progressive relevant professional experience in Administration and Financial Accounting, as well as the full range of office support work, with a high level of sustained performance. Work experience in a similar position in a multilateral organization is an added advantage.
Proficiency in using advanced computer applications-Microsoft Office (ERP, SAP, Excel, Word, PowerPoint); ability to learn and use new software/technology-SAP S/R.
Proven ability to work effectively in a team-oriented, multicultural environment and to function effectively as a member of various groups.
High degree of motivation, initiative, flexibility, and reliability with a willingness to do what is required to deliver, including providing back-up administrative support.
Outstanding interpersonal skills to interact effectively with a range of contacts internally and externally and deal effectively with diverse situations that require judgment and diplomacy.
An excellent communicator in English. -
Micro Biology Lab Analyst
Job Description
The Microbiology Analyst role exists to ensure that microbiological testing of materials, products, facilities, equipment, systems and processes is done accurately, effectively and complies with External Regulatory requirements in support of the supply chain.
Key Roles
Fundamentals (Safety, Quality, people and Process)Perform material and finished product microbiological testing to ensure quality of the final product before release according to SOPs.
Accurately, timely and according to Good Documentation Practices document results in the microbiology lab results forms and Master Batch Records.
Sample and perform microbiological analysis of water to ensure microbiological control of the water systems.
Maintain and review microbiological SOPs, reports and forms. Keep all documents under neat and safe conditions.
Prepare, control through inventory and Growth Promotion Tests culture media in the lab.
Prepare, control and standardize reagent usage in the lab.
Monitor stock levels of culture media, reagents, glassware and other lab consumables to avoid stock outs.
Participate in environmental monitoring through swab, ambient air and compressed air testing and trending of data.
Carry out testing of detergents and disinfectants.
Maintain reference cultures.
Carry out Preservative Efficacy Tests according to the stability programme.
Report to the Microbiologist any results deviating from the set specifications or limits and participate in laboratory investigations.
Maintain safety and 5S principles within the microbiology lab environment.
Carry out calibration checks and routine maintenance on all microbiology lab equipment and instruments.
Train/coach new personnel, cleaning staff and interns in the microbiology lab.
Update informational Microbiology lab boards.Innovate the Business
Support laboratory KPI targets.
Carry out self audits in the laboratory as per the set schedules to ensure compliance to in-house specifications, standards, and good manufacturing practices; and support in action plans.
Respond flexibly to changing demands and operating conditions.
Provide support to lab projects, site projects, improvements and GPS initiatives.Strategic Alignment & Sustainability
Support in responding flexibly to changing demands and operating conditions including changes within the regulatory environment.
Use laboratory consumables effectively in support of the performance of budgets.
Active engagement with staff on the production floor to support microbial contamination control strategies.
Active engagement in problem solving and performance management in the lab through microbiology lab and/or quality Tier 1 meetings.
Open and receptive to coaching.
Support EHS culture.Risk Management
Support implementation and execution of audit programmes on site (both L1 and L2).
Work with Cross-functional teams to deliver the Zero Waste, Zero Accident and Zero Quality ambition.
Engage cross functional teams to ensure there is a smooth flow of product to the market.
Ensure lab activities are carried out in compliance with ethical standards, GMP and relevant current standards.Experience and skills
Attention to details is required especially in result observations, interpretation, recording and release of products and materials.
Resilience as an individual and able to drive the same through open and honest engagements.
Independent thinking in supporting investigations or during problem solving.
Ability to influence peers in achieving shared goals.
Open to change in support of initiatives and strategies.High Performance Behaviours:
Enable and Drive Change.
Continuous Improvement.
Customer Focus.
Developing People.
Sense of Urgency
Flexible Thinking
Building Relationships
Strong customer focus
Operate with a strong sense of integrity, ethics, responsibility and commitment
Good verbal and written communication skills
Result-oriented
Strong team player
Problem solving skills
Significant QA experience within the Pharmaceutical industry including experience within a Microbiology Lab.
Learning agilityQualification/ Experience:
Diploma or degree in Microbiology, Food Science, Biomedical lab sciences or related sciences.
Minimum 2 year experience in a similar role with proven track record in achieving results.
Manufacturing experience/background preferable pharmaceuticals and/ or FMCH organizations.
Good understanding of GMP. -
Software Engineer
Job description
WHO YOU ARE:
You are a self-learner who is able to work in a high pressure environment? You thrive on the success of delivering high quality software products. You are innovative, creative, a problem solver, and can think out of the box when it comes to designing and developing solutions. You have a thirst for continuous improvement in everything you do. You believe that the work you do every single day will make people’s lives, work and play better.
WHAT YOU WILL DOAbility to lead workshops to gather requirements and business needs and provide
Develop and Maintain User interfaces for mobile applications with the latest Technologies ( Android , Kotlin , React, NativeScript )
Build prototypes at tech scoping stage of projects.
Ensuring high performance on mobile and desktop
Writing tested, idiomatic, and documented Android ,JavaScript, HTML and CSS
Cooperating with the back-end developer in the process of building the RESTful API
Communicating with external web services
Desire to work in an Agile / SCRUM based delivery models
Participate in software design reviews, code reviews, etc. to ensure solutions are designed to meet business needs
Working with Front-End Engineers , to develop and maintain front-ends for internet rich web application
Keep up to date on the latest industry trends in the mobile/web technologies.SKILLS & QUALIFICATIONS
Familiarity with software engineering practices such as OOP, Design Patterns(GOF), refactoring, CI, DSL’s
Solid experience with the following languages/frameworks: Angular2 , NodeJS, Java, Spring
Exposure to SaaS Cloud Product Development and Micro Services Architectures
Experience with build automation technologies like Maven, Jenkins, etc.
Experience with version control tools (TFS, GIT or SVN)
A passion for cloud technology, API, and integration into some of the most exciting technical landscapes in the market
Excellent knowledge of relational databases, SQL and ORM technologies (JPA2, Hibernate)
Dedication to unit testing, code review, pair programming and other quality oriented practices.
Experience driving technical solutions while sharing knowledge and expertise
The ability to quickly prototype solutions and use findings to produce production grade code
Expertise in developing single page applications using techniques including front-end routing, client-side templating, consuming JSON-based RESTful APIs.
Strong competency in responsive, mobile-first layouts leveraging CSS and media queries.
Ability to effectively communicate your work with both technical and non-technical peers.
Proficiency with JavaScript, CSS and HTML5
Experience with Scrum/Agile development methodologies.
BSc degree in Computer Science, Engineering or relevant field -
Sales Executive Service Sales
Sheer Logic Management Consultants is seeking to engage dynamic individuals for Sales Executive position for one of our clients.
QualificationsEducation a certificate or diploma in sales or any relevant field
Sales experience minimum 2yrs
Must know how to ride a motor bike
Must have worked for an FMCG company as a bicycle representative or Distributor sales representativego to method of application »
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Territory Sales
Sheer Logic Management Consultants is seeking to engage dynamic individuals for Territory Sales position for one of our clients.
Regions: Western, Nyanza, Rift Valley, Aberdare, Coast, Eastern and Nairobi regions
Basic Purpose:Maximises sales revenue by working through and with distributors, dealers and other partners. Works alongside distributors and staff to carry out all the activities required to achieve set targets.
Monitors stock levels both at distributor level and in the trade; also identifies gaps in the distribution chain and brings them to management attention for action.
Responsible for generating revenue by closing sales.
Sells products and services directly to customers primarily via face-to-face contact.
Develops strong relationships with these customers to ensure sensitivity to the customer’s needs, concerns and emerging requirements.Duties and Responsibilities:
Assures the achievement of agreed sales and revenue targets through distributors, dealers and other partners that resell the company’s products and services:
Implements assigned action plans aimed at achieving sales and revenue targets.
Continually monitors own performance against plans and targets and takes remedial action where required
Maintains sales records and prepares sales reports as required
Closely monitors distributors/partners against anticipated sales revenue and ensures on-target performance is achieved
Continuously promotes company’s products and services with a view to increase subscriber numbers and achieve revenue targetsImplement sales and distribution activities in the territory:
Co-ordinates the distribution of company’s products within territory to ensure continuous availability
Manages the distribution of branding and promotion materials to enhance visibility and build consumer/dealer loyalty within the territory
Mobilizes dealer staff to participate in the implementation of various projects
Identifies requirements for trade promotions and recommends to the Regional Manager
Implements and supports promotional activities in the territory
Monitors competitor activity within the region and reports with recommendations for actionWork with and support dealers/partners:
Familiarizes him/herself with the dealer/partner targets for the territory
Supports the dealer/partner in developing action plans geared towards the achievement of the agreed targets
In instances of shortfalls, establishes causes and takes remedial actions including coaching of dealer staff and trade promotions, in consultation with the Regional Manager
Works alongside dealer staff, as part of coaching and monitoring process
Trains all dealers/partners on company’s products and/or servesSupport retailers in the business line assigned i.e. Data, Voice and company’s Money:
Recruits Sim selling outlets, Recharge selling Outlets, Data selling outlets, mobile money agents etc as will be advised from time to time
Provides airtime and other company’s products to resellers in this outlets
Provides follow-up with distributors, dealers and other partners to ensure satisfaction with products and/or services providedProvide Reports:
Generates weekly, monthly, and quarterly reports on the sales trends in the territory
Generates weekly reports on dealers performance
Market intelligence reports on competitor activityEssential Knowledge:
Good knowledge of company’s products/services and pricing practices.
Basic knowledge and use of technical principles, theories and concept.Competencies:
Business awareness
Strong analytical skills and problem solving skills
Excellent planning skills
High personal standards and goal oriented
Excellent interpersonal skills
Excellent and effective communications skills, both orally and in writingQualifications
Minimum qualification is University Degree
Able to work and deliver on short-term targets and objectives
Go getter with a positive attitude
IT literacy
Able to operate in a performance driven organization
Good communication and presentation skills -
Customer Service Representative
Job description
AutoReqId 60794BR
Reports to OTC Team Lead
Global Diageo Business Services (GDBS) is a global multi functional shared service entity that processes DIAGEO-wide transactions across various world regions. Processes in scope are: Order to Cash, Source to Pay, Record to Report.
The Customer Service Stream of the GDBS Cash Cycle Process entails Customer Service and depending on market even logistics advisor activities for GDBS served countries. Significant cross-market and end-to-end functional responsibilities with the aim to continue the great steps forward that have been achieved in FY11 by the OTC community.
It ensures proper operation of processes from incoming customer orders to final deliveries with continuous order-to-ship end-to-end issue resolution. Service Delivery entails close business partnering with the market logistics, sales and customer service teams.
Dimensions
The role is responsible for a specific process – customer service across GDBS served markets.
Market Complexity
The role would entail responsibility for the step change, standardization and process harmonization of Customer Service Management across GDBS served countries.Financial
Cash Cycle deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.
Cash Cycle is also interacting with some 55.000 vendors treating some 550.000 invoices per year.Purpose Of Role
The Customer Service Advisor is the first point of contact for customers, & 3rd party service providers (warehouse) and ABSC teams and acts as the link between Cash Cycle Department and contacts outside GDBS Cash Cycle.
Responsible for delivering high-level customer service and ensuring on time, in full shipments.
To ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
To contribute ideas, energy, enthusiasm and support to the continuous improvement of the „Cash Cycle” process.
To ensure that internal control procedures are strictly adhered to.
Customer Service teams in certain markets are also responsible for logistic activities, measured by OTIF. Ensures that Key performance Indicators are reaching the target.
Logistics Advisor tasks can also be relevant in specific markets ( eg. Proactively manage relationship with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation etc.)
Diageo Global objective is to provide excellent customer service to improve customer satisfaction outside and inside Diageo, and to ensure smooth transition of new EDI customers.Top 3-5 Accountabilities
Order management, including EDI ordering ( Idoc corrections, issue resolution for EDI related problems)
Handling all incoming customer queries and requests
Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
Being responsible for proper communication between Diageo and customers
Maximising customer satisfaction level and order entry accuracyEssential
Qualifications and Experience Required:Speaks Fluently French and or any market specific languages
Strong interpersonal and communication skills
Strong MS Office knowledge
Very strong customer service attitudeDesirable
College or university Degree
System skills (SAP knowledge)
Having an overview of market and customer specifics -
Airport Services Agent
About your job:
In this role you will deliver excellent service at the airport, helping create a stress free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.
Accountabilities include:Delivering the highest level of Customer Service at all customer touch points
Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
Supervising service partners’ activities for the smooth acceptance of passengers.
Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc
Checking entry requirements (visas, residence permits) are met
Coordinating with Cargo, Fuelling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
Handling of company mail
Performing pre- and post-flight administration duties
Handling baggage claims
Ensuring compliance with QR Safety and Security requirements.
On Time PerformanceAbout you:
You will have a post graduate diploma education or equivalent. To be successful in this role you will require a minimum of 2 or more years’ proven experience in an Airline or GHA as Passenger Handling and /or Ground Operations staff, with a good knowledge of the Airport working environment. You will be an energetic, enthusiastic, stress resistant person with a positive can-do attitude, a strong team player, have a flexible approach, have strong decision making skills and possess solid commercial awareness. You will have excellent attention to detail and be able to work quickly and accurately under pressure. Ability to adapt to an ever-changing environment is essential. You must be proficient in Microsoft Office. Amadeus Reservations and Altea would be desirable.
Must be willing to work shifts including weekends and night shifts.
Fluency in English (Oral and written ) is essential for this role. Knowledge of Amadeus Reservations & DCS will be an added advantage.Note: you will be required to attach the following:
Resume / CV
Copy of Highest Educational Certificate
NOC (Qatar Airways Group Employees Only)
Copy of Passport