Company Founded: Founded in 1997

Territory Sales

Sheer Logic Management Consultants is seeking to engage dynamic individuals for Territory Sales position for one of our clients.
Regions: Western, Nyanza, Rift Valley, Aberdare, Coast, Eastern and Nairobi regions
Basic Purpose:

Maximises sales revenue by working through and with distributors, dealers and other partners. Works alongside distributors and staff to carry out all the activities required to achieve set targets.
Monitors stock levels both at distributor level and in the trade; also identifies gaps in the distribution chain and brings them to management attention for action.
Responsible for generating revenue by closing sales.
Sells products and services directly to customers primarily via face-to-face contact.
Develops strong relationships with these customers to ensure sensitivity to the customer’s needs, concerns and emerging requirements.

Duties and Responsibilities:

Assures the achievement of agreed sales and revenue targets through distributors, dealers and other partners that resell the company’s products and services:

Implements assigned action plans aimed at achieving sales and revenue targets.
Continually monitors own performance against plans and targets and takes remedial action where required
Maintains sales records and prepares sales reports as required
Closely monitors distributors/partners against anticipated sales revenue and ensures on-target performance is achieved
Continuously promotes company’s products and services with a view to increase subscriber numbers and achieve revenue targets

Implement sales and distribution activities in the territory:

Co-ordinates the distribution of company’s products within territory to ensure continuous availability
Manages the distribution of branding and promotion materials to enhance visibility and build consumer/dealer loyalty within the territory
Mobilizes dealer staff to participate in the implementation of various projects
Identifies requirements for trade promotions and recommends to the Regional Manager
Implements and supports promotional activities in the territory
Monitors competitor activity within the region and reports with recommendations for action

Work with and support dealers/partners:

Familiarizes him/herself with the dealer/partner targets for the territory
Supports the dealer/partner in developing action plans geared towards the achievement of the agreed targets
In instances of shortfalls, establishes causes and takes remedial actions including coaching of dealer staff and trade promotions, in consultation with the Regional Manager
Works alongside dealer staff, as part of coaching and monitoring process
Trains all dealers/partners on company’s products and/or serves

Support retailers in the business line assigned i.e. Data, Voice and company’s Money:

Recruits Sim selling outlets, Recharge selling Outlets, Data selling outlets, mobile money agents etc as will be advised from time to time
Provides airtime and other company’s products to resellers in this outlets
Provides follow-up with distributors, dealers and other partners to ensure satisfaction with products and/or services provided

Provide Reports:

Generates weekly, monthly, and quarterly reports on the sales trends in the territory
Generates weekly reports on dealers performance
Market intelligence reports on competitor activity

Essential Knowledge:

Good knowledge of company’s products/services and pricing practices.
Basic knowledge and use of technical principles, theories and concept.

Competencies:

Business awareness
Strong analytical skills and problem solving skills
Excellent planning skills
High personal standards and goal oriented
Excellent interpersonal skills
Excellent and effective communications skills, both orally and in writing

Qualifications

Minimum qualification is University Degree
Able to work and deliver on short-term targets and objectives
Go getter with a positive attitude
IT literacy
Able to operate in a performance driven organization
Good communication and presentation skills

October 25, 2024
Airport Services Agent

About your job:
In this role you will deliver excellent service at the airport, helping create a stress free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.
Accountabilities include:

Delivering the highest level of Customer Service at all customer touch points
Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
Supervising service partners’ activities for the smooth acceptance of passengers.
Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc
Checking entry requirements (visas, residence permits) are met
Coordinating with Cargo, Fuelling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
Handling of company mail
Performing pre- and post-flight administration duties
Handling baggage claims
Ensuring compliance with QR Safety and Security requirements.
On Time Performance

About you:
You will have a post graduate diploma education or equivalent. To be successful in this role you will require a minimum of 2 or more years’ proven experience in an Airline or GHA as Passenger Handling and /or Ground Operations staff, with a good knowledge of the Airport working environment. You will be an energetic, enthusiastic, stress resistant person with a positive can-do attitude, a strong team player, have a flexible approach, have strong decision making skills and possess solid commercial awareness. You will have excellent attention to detail and be able to work quickly and accurately under pressure. Ability to adapt to an ever-changing environment is essential. You must be proficient in Microsoft Office. Amadeus Reservations and Altea would be desirable.
Must be willing to work shifts including weekends and night shifts.
Fluency in English (Oral and written ) is essential for this role. Knowledge of Amadeus Reservations & DCS will be an added advantage.

Note: you will be required to attach the following:

Resume / CV
Copy of Highest Educational Certificate
NOC (Qatar Airways Group Employees Only)
Copy of Passport

October 25, 2024
Customer Service Representative

Job description
AutoReqId 60794BR
Reports to OTC Team Lead
Global Diageo Business Services (GDBS) is a global multi functional shared service entity that processes DIAGEO-wide transactions across various world regions. Processes in scope are: Order to Cash, Source to Pay, Record to Report.
The Customer Service Stream of the GDBS Cash Cycle Process entails Customer Service and depending on market even logistics advisor activities for GDBS served countries. Significant cross-market and end-to-end functional responsibilities with the aim to continue the great steps forward that have been achieved in FY11 by the OTC community.
It ensures proper operation of processes from incoming customer orders to final deliveries with continuous order-to-ship end-to-end issue resolution. Service Delivery entails close business partnering with the market logistics, sales and customer service teams.
Dimensions
The role is responsible for a specific process – customer service across GDBS served markets.
Market Complexity
The role would entail responsibility for the step change, standardization and process harmonization of Customer Service Management across GDBS served countries.

Financial
Cash Cycle deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.
Cash Cycle is also interacting with some 55.000 vendors treating some 550.000 invoices per year.

Purpose Of Role

The Customer Service Advisor is the first point of contact for customers, & 3rd party service providers (warehouse) and ABSC teams and acts as the link between Cash Cycle Department and contacts outside GDBS Cash Cycle.
Responsible for delivering high-level customer service and ensuring on time, in full shipments.
To ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
To contribute ideas, energy, enthusiasm and support to the continuous improvement of the „Cash Cycle” process.
To ensure that internal control procedures are strictly adhered to.
Customer Service teams in certain markets are also responsible for logistic activities, measured by OTIF. Ensures that Key performance Indicators are reaching the target.
Logistics Advisor tasks can also be relevant in specific markets ( eg. Proactively manage relationship with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation etc.)
Diageo Global objective is to provide excellent customer service to improve customer satisfaction outside and inside Diageo, and to ensure smooth transition of new EDI customers.

Top 3-5 Accountabilities

Order management, including EDI ordering ( Idoc corrections, issue resolution for EDI related problems)
Handling all incoming customer queries and requests
Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
Being responsible for proper communication between Diageo and customers
Maximising customer satisfaction level and order entry accuracy

Essential
Qualifications and Experience Required:

Speaks Fluently French and or any market specific languages
Strong interpersonal and communication skills
Strong MS Office knowledge
Very strong customer service attitude

Desirable

College or university Degree
System skills (SAP knowledge)
Having an overview of market and customer specifics

October 25, 2024
Account Manager

Job description
Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building strong relationships and inspiring partners about new products and services? If your answer is “yes”, you might have what it takes to be the next Account Manager (French) at our amazing Nairobi office!
We are seeking a full time Account Manager – French in our lovely Nairobi office.
B.responsible
You support Booking.com BV; you are responsible for informing and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.com’s customers.
B.capable

Communicating effectively: you can clearly express ideas and information to others and flex your style according to the specific situation and audience
Managing your market: you excel at evaluating local market characteristics, trends and drivers, and you effectively prioritize and manage the performance of a portfolio of accounts to business value
Identifying and articulating Partner needs: you are capable to create value for Partners by identifying, clarifying and prioritizing partner needs
Formulating and positioning solutions: you enjoy creating “win-win” value for partners by matching needs to relevant offerings and presenting these in compelling ways
Gaining commitment: you have the capability to move partner conversations forward and lead conversations to a successful outcome
Representing Booking.com: you can exhibit professional behavior and act as a role model of the Booking.com values before, during and after interactions with partners
Self-awareness, managing and developing yourself: you have the capability to achieve business goals and make the difference in interacting with partners by recognizing the emotions of oneself and of others and to use this information to guide thinking and behavior

B.skilled

2 years of experience in a relevant account management function
Fluent English and French speaker and writer
Affinity or experience within e-commerce and/or travel industry
Pro-active, sense of responsibility and can work independently
Accurate, strong analytical skills and an eye for detail
Team player, self-motivated, flexible and open to change
Positive attitude
Hotel School, or University background preferred
Driver’s license
Availability to travel up to 50%
You already have citizenship to work in Kenya

October 25, 2024
Customer Service

Sheer Logic Management Consultants is seeking to engage a dynamic individual for a Customer Service in imports and exports position for one of our clients.
Roles & Responibilities

Drive success of Availability & Freshness
Build Relationship and trust with the Customers through effective communication with the customers to align changes on the orders requested and planned delivery date and time.
Maintain the contacts with the customer
Support performance excellence with the Customer:
Deliver supply chain excellence by implementing continuous improvement projects and routines
Contribute the acquired insight to develop sku’s and packaging which fit the Customer’s expectations

Minimum Skills And Competencies;

A Bachelor’s degree in Business Management/ Procurement.
A minimum of 3-5 years’ experience in FMCG customer service Imports & exports.
Must demonstrate good organizational awareness.
Very strong communication skills and ability to interact positively across Internal and external functions
Demand or supply planning skills will be an added advantage
Proficiency in SAP

October 25, 2024
Driver / Messenger Reservations & Ticketing Agent

Job description
The successful candidate will need to carry out transport service in a customer service oriented and safe and timely manner. He will also need to handle mail/documents/material and personnel meeting required timetables and ensure that vehicles are maintained to acceptable standards.
Accountabilities

Securely transport office documentation between Airport and Town Office.
Transport staff as directed by supervisor to medical Centers, police departments and government departments etc.
Liaise with QR offices and departments, colleagues, supervisors, senior management staff, visitors and guest and other external clients. Ensure interpersonal interactions are conducted maintaining high standards of customer service.
Assist in the general office work-filling, photocopying, preparing press packs and other day to day work as directed by the supervisors.Maintain vehicles in good condition to acceptable standards (clean, serviced and fueled) so delivery timetable are met.
Transport Marketing materials safely to events
Any other task that may be assigned from time to time.
Drive the Commercial Manager Kenya when necessary.

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October 25, 2024
FC Risk and Control Specialist

Job description
Reports To: FC CARM Manager
Context/Scope
Diageo’s Business Shared Services aim to leverage the Finance Operating Model by supporting standard processes and systems with effective and efficient shared services across Diageo Finance and other service lines, provided by internal services regionally. Business services have an employee base of more than 1,000 FTEs providing various services from back office transactional processing to statutory reporting activities. It also encompasses a significant part of the group’s Financial Planning and Reporting activities and Treasury activities. Diageo Business Service (DBS) is increasingly playing a central role in governance and compliance for Diageo and has been charged by the CFO to be Diageo’s control exemplar accountable for the execution of control in shared services including SOX/ CARM compliance, irrespective of whether delivered from Budapest or elsewhere.
Main Responsibilities Of The Role Are

FC CARM Lead role is to ensure Sarbanes-Oxley s404 compliance through global Control Assurance and Risk Management processes.
To lead the Control & Audit compliance agenda (mainly focusing, but not limited to FC related controls) within Diageo Business Shared Services
To support the Management in delivering best-in-class control environment, increase control and compliance awareness and coordinate / ensure smooth delivery of internal control procedures.
Provide management support during internal (GAR) and external audit (PWC)

Dimensions
Market Complexity
This role is required to collaborate closely with stakeholders at various seniority levels across DBS organisation and stakeholders outside DBS such as Global Risk & Compliance team or internal & external auditors.
Leadership and Functional Responsibilities and Capabilities
Leadership

Relationship building (business partnering)
Communication and aware of impact the team leader has on others.
Influencing – Knows how to make things happen in immediate environment
Problem solving/ coordination – Identifies root cause of issue and potential solutions
Deliver on promises – Leading by example on delivering results, ensures operational standards are met within his/her immediate responsibility.

Functional

Accounting Principles
Managing Risks
Internal Controls
Analytical thinking – Analyse available information and trends and act accordingly.

Purpose of Role
The overall purpose of the role to provide control oversight and SOX governance over Diageo’s business shared services and support the Management in delivering best-in-class control environment, increase control and compliance awareness and coordinate / ensure smooth delivery of internal control procedures. In addition provide support to DBS Compliance and Ethics lead in delivering regional C&E activities.
Top Accountabilities

Support and hold to account DBS to achieve timely and flawless delivery of Control Assurance and Risk Management cycle steps:
Ensure aligned and streamlined CARM methodology / communications structure / market reporting in DBS
Support new migration/project pipeline

Skills, Qualifications And Experience Required

University/College degree in accountancy/finance/business
Excellent English knowledge
2 – 4 years audit (internal/external) and/or SOX experience which can be replaced by thorough shared service process understanding
Strong knowledge of MS Office (Outlook, Excel, PowerPoint)

AutoReqId
60491BR

October 25, 2024
Credit Controller – English

Job description
We are looking for an English speaking Credit Controller based in our Nairobi Office.
A Booking.com Credit Controller is responsible for the oversight of a portfolio of accounts. The Credit Controller supports Booking.com BV by being a main point of contact for its customers for all invoice related issues. The Credit Controller is expected to build strong relationships with Booking.com’s customers and business partners in an effort to ensure all invoices are paid to the terms of Booking.com BV’s hotel contract. Due to the rapid and continuous growth of the organization, the tasks and duties of this role may evolve over time. You will be keen to develop and grow within the role and to take on additional challenges and responsibilities as they occur.
Key Responsibilities

Support Booking.com BV with collecting Open Invoices
Implement scalable solutions
Cross functional Communication and collaboration
Support of Booking.com BV with increasing growth of company
Assist with the improvement of cycle times like DSO, Cash allocation and Delivery of invoices

Thanks to these works, the Credit Controller will acquire an in-depth knowledge of BOOKING’s business and internal organization and will prepare him/her -self to a broader role.
Key factors of success in this role are a good understanding of the business priorities, strong communication skills and, above all, the capacity to implement projects and reach the pre-set objectives.

Drive progress through simple and targeted action plans. Implement short term loops of progress ( tackle the issues one by one at a high pace)
Create Best Practice and share with Peers
Be a business partner with Hotels team
Create an out of the box mind set to support Booking.com BV with improving customer payment behavior
Assist Booking.com BV by being an owner of Key Performance Indicators like DSO, % received cash, within 30 days, 60 days and 90 days.
Ensure adherence to Company policies and applicable governmental regulations.
Liaise with peers across the business to create successful roll outs

Requirements

Planning skills
Managing and Developing Yourself
Technical knowledge of Collections software
Strategic/Longer Term Contribution
Ability to Travel if required as part of the role

Skills & Competencies

Ability to proactively drive the assigned projects and reach the preset objectives.
Excellent communication and transversal management skills.
Ability to recognize financial implications of business decisions and strategy.
Understanding of business practices and systems.
Facilitate and practice security and confidentiality of information.
Good knowledge PC software applications.
Quality improvement skills.
Excellent teamwork and interpersonal skills.
Excellent English verbal and written communication skills.
Relevant knowledge about African market will be an added advantage.
Abilities to speak French are a plus

Interactions
Regularly interacts with senior management or executive levels on matters concerning credit control. Require the ability to change the thinking, mindset of or gain acceptance of others in sensitive situations.
The hiring company Bookingcom (Kenya) Ltd is one of Booking.com BV’s and/or BookingSuite BV’s support companies in Kenya. Bookingcom (Kenya) Ltd is looking for a Credit Controller – English . Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com” refer to Booking.com BV.

October 25, 2024
Senior Sales Executive

Job description
In this role, you will be responsible for delivering the Revenue Budget for the prescribed portfolio of accounts. This will include developing a successful, consistent approach to local and international dealing, which drives maximum revenue and minimum cost of sale. You will gain maximum value for the airline by negotiating Commercial Agreements between parties. You will also engage in joint sales and marketing activity to grow the level and quality of QR revenue sold through these partners and drive efficiencies in the distribution processes.
Specific Accountabilities Include

Contributing to the formulation and implementation of QR sales strategy to maximise short and long term revenue opportunities, reduce cost of sales and generating channel shift where appropriate
Reviewing QR sales data with account portfolio to drive revenue and seek out tactical revenue opportunities
Updates the trade and corporate house about QR activities. Manages accounts and key customers. Plans sales calls. Submit monthly sales calls plan and weekly sales report.
Investigates and reports all potential concerns for company feedback i.e. other airline practices.
Achieves allocated targets to meet the objective of achieving overall station budget.

October 25, 2024
Area Business Development Manager Financial Controlling Analyst – NSV,TI

Job description
AutoReqId
60372BR
Reports To
Divisional Sales Manager
Context/Scope
EABL operates within a multi-cultural, multinational environment. EABL comprises four business units: KBL, EAML, CGI and UBL. KBL is further categorised into Demand and Supply. The Supply business is involved in the production and primary logistics of beer and spirits. The Demand business is involved in marketing and route to consumers.
This role is located within the Demand Sales business. The ABDM role will be critical to the overall KBL short, medium and long term strategy in developing and driving our trade & distribution strategy as well as operational excellence in achieving 100% distribution effectiveness and efficiency through our evolving RtC model. The average ABDM looks after 3-4 distributor accounts and 2/3 Customer Relationship Representatives and is responsible for managing and developing profitable brand and volume growth within nominated distribution. The role is 90% field based in regions, with long periods unsupervised and extensive travelling required. The job holder is expected to be away from home overnight on many occasions and will be under intensive pressure with constant demands from distributors and retail customers. The ABDM works closely with 1st line sales Representative (TMR,TDR,DSR), and the Divisional Sales Manager.
Dimensions
Financial
Area Operations budget
Company Assets: Vehicle, Fridges, Marketing Collateral etc
Promotion implementation expenditure within budget
Market Complexity
KBL operates in a very competitive environment that has seen the entrance of new players in the total alcohol category. This necessitates the need for a pro-active business approach. An advantaged national distribution network within the Kenyan alcohol market is key to maintaining KBLs competitive advantage and delivering of both volume growth and market share.
Changing macros driven by competition for limited disposable incomes and the opening up of economic trading blocs allowing in flow of products from other markets. Consumers are also becoming more discerning demanding better value for money at the bottom end and uncompromised quality at the top. This requires proactive selling to maximise company market share. Trade is evolving and being more sophisticated especially at retail level.
Leadership Responsibilities
The job holder is required to motivate, coach and develop his sales team as well as manage the Area P&L while successfully managing relationships with his key partners and assets the distributors.
Purpose Of Role
To positively influence sales of KBL brands by regular contact, networking and motivation of allocated distributor accounts. To ensure the sales team under them is delivering an optimized brand portfolio of both beer and spirits in each outlet across the Area s/he is managing.
Accountabilities

Develop and sustain amazing relationships with our distributors
Develop and drive joint strategic plans with distributors and have direct performance and P&L responsibility for distributor businesses
Maintain strong focus on working with distributors to develop sales capability within their organizations.
Ensure focus and implementation of fit for purpose trade coverage plans for the area

Qualification
Business related degree
Experience
3 years experience in a similar role

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October 25, 2024