Jobs Kenya

Company Founded: Founded in 1997

  • Assistant Training Director

    Assistant Training Director

    The position is responsible for Training Consultancy Services (Leadership and Management/Supervisory programs). The overall purpose is to research, design, market, implement quality and customer driven management and leadership programs consultancy services
    Key Responsibilities

    Formulate strategies and objectives to support implementation of competitive training services in line with the company’s strategic vision and mission.
    Oversee the training cycle for open and in house programs that covers the needs assessment process design, marketing, implementation and evaluation of the programs.
    Prepare competitive consultancy and training proposals and bids to ensure the targeted number of programs are conducted
    Plan and oversee implementation of new business opportunities emanating from training consultancy assignments
    Design and implement an effective monitoring and evaluation assessment system for the duration with a view to improve service delivery to the client.
    Develop methodologies to access market opportunities and the viability of business, analyse and interpret data to identify patterns and solutions.
    Undertake marketing and business development activities for department.
    Ensure preparation of annual department budget and its overall realisation.

    Key Performance Indicators

    Revenue Growth
    Realization of the annual budget
    Number of partnerships and collaborations
    Inspire and motivate team
    Recognizable brand
    Policies that support and make businesses
    Enhanced profile of the department

    Job Requirements

    MBA in Marketing and Strategic Management
    10 years of solid experience in Training Consultancy and marketing of Training Solutions/Programs
    Excellent Oral and written presentation skills
    Advanced computer skills
    Proposal writing skills
    Business intelligent skills and network
    Budgeting skills
    Knowledge of professional standards

  • Senior Reservations & Ticketing Agent

    Senior Reservations & Ticketing Agent

    About the Job:
    In this role, you will lead the reservation and ticketing agents and act as an intermediary between staff and management.  You will plan, supervise, and support the team in order to achieve optimal customer satisfaction and surpass the annual revenue targets.  You will replay information to the customer and assist in finding the right itinerary for their needs.  You will cancel and change reservations when customers request it.  You will also encourage teamwork, consistency of service and proper coordination.
    Roles

    Handling customer requirements and requests professionally ensuring minimum complaints. You will also support travel agents with seat confirmation and arrange VIP bookings/ticket queries
    Guiding and supporting staff and keeping updated with relevant changes in the industry and QR products/services
    Showing dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service
    Arranging reservations and routings for passengers, utilising the Amadeus system to make the bookings for passengers and effectively communicating fares, policies and procedures to passengers by providing accurate information
    Issuing tickets and quoting correct fares to passengers
    Supporting staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing on a daily basis

    Job Qualifications

    To be effective in this role, you will need a Trade or Vocational Qualification combined with a minimum of three years of job-related experience.
    Completion of the IATA Amadeus Certificate is an advantage.
    You will need excellent communication skills, thorough knowledge of fare construction and ticketing along with the ability to work under pressure with minimal supervision in a high-pressure environment.
    You will need to be fluent (written and spoken) in English to perform this role.

    Note: you will be required to attach the following:

    Resume / CV
    Copy of Highest Educational Certificate
    Copy of Passport

  • Delivery Section Officer

    Delivery Section Officer

    Ensure safe, on time, in full delivery of products, secure and share timely customer feedback with appropriate departments and efficient maintenance of vehicles and other Delivery assets.
    Job Responsibilities

    Ensure that quality goods are distributed to customers (including in-store bakeries) On-Time, In-Full & Error-Free.
    Verify employee attendance; schedule work shifts taking into consideration requirements as per customer orders to ensure optimal utilization of resources (labour, vehicles, crates and stationary) and the seamless handover from one shift/employee to another.
    Prepare daily reconciliations for dispatched goods and crates, invoices, delivery notes, proof of delivery documentation, goods transfer notes and market returns; variances, if any.
    Ensure that vehicle performance/hygiene is at the optimum level and that routine maintenance occurs to reduce breakdowns.
    Ensure that Food Safety Management System (ISO 22000), distribution process controls and GMP are adhered to and any audit citations addressed.
    Build an efficient delivery team by taking an active interest in employee welfare, safety, health and development by creating a conducive work environment and culture, while promoting sound labour relations.
    Ensure that the delivery section budget is adhered to and that all costs are strictly controlled, whilst implementing all policies and procedures relating to the department.
    Ensure that proper performance appraisals are carried out for all delivery section employees through KPIs tracking.

    Qualifications

    Degree in Supply Chain Logistics, Business Management or any related field with a minimum working experience of 3 years in a busy baking and/or FMCG distribution environment.
    Supervisory experience and knowledge of statistical process control and continual improvement methodologies is an added advantage.
    Training/knowledge in application/use of problem solving tools.
    Training in ISO 9000:2008, ISO 22000, HACCP.
    Competent in the use of Word, Excel and Power point.
    Good interpersonal, People management and Coordination skills.

  • Digital Financial Services Officer

    Digital Financial Services Officer

    Sheer Logic Management Consultants is seeking to engage dynamic individuals for Digital Financial Services Officer Position for one of our clients
    Reporting to the Head of Operations, the jobholder will be responsible for digital product and business development of digital services (online services, ecommerce, mobile money mobile payments, digital acquiring etc.) with a view to increase functionality, usage and transactions for non-funded income. The potential candidate must be a highly motivated and results-oriented individual who is committed to performance excellence and who is ready to participate in the bank’s growth strategy.
    Job Responsibilities

    Lead in new product development and implementation – the conceptualization of new ideas, researching, and evaluating them objectively from a market and financial standpoint.
    Develop digital product strategy vision and roadmaps; develop short, medium & long-term features to achieve the vision. Manage the entire development process from conceptualization, design, delivery, launch and return on investment
    Create MIS tools to gauge market perception of various digital products and services
    Drive product launches including working with peers, the bank’s executive management members and all third parties including the bank’s strategic partners
    Develop work plans for new and improved capabilities, together with internal and external partners; maintain service levels agreements with relevant functions and third parties
    Effectively segment the target market, gather market intelligence and identify opportunities for the bank to position itself effectively in the market

     Qualifications

    University degree in a business-related field from an institution recognized by the Commission for Higher Education. Bachelor’s degree in a Business or Information Technology will be an added advantage.
    3+ years of experience in business management/product development and management/ system analysis in the financial services and/or telecommunications sector
    Thorough knowledge of digital financial services with extensive banking industry knowledge including experience in mobile payments, online products and other digital financial services platforms.
    Excellent knowledge of operational and systems user requirements for financial products.
    Commercial awareness to understand and apply commercial and financial principles to business thinking.
    Excellent interpersonal, and negotiation skills with the ability to generate new business and develop strong business relations.
    Strong leadership skills with demonstrated competencies in championing high performance management.
    A good understanding of risk, compliance policies and procedures relating to digital financial services products
    Sound business analytical skills, knowledge of credit scoring techniques will be an added advantage
    Professional qualification in CPA, ACIB or AKIB will be an added advantage

  • Head of Mobile Banking Showroom Sales and Customer care

    Head of Mobile Banking Showroom Sales and Customer care

    Sheer Logic Management Consultants is seeking to engage dynamic individuals for Head of Mobile Banking  Position for one of our clients
    Responsibilities

    Keep abreast with current and emerging trends in the industry proactively researching and investigating products and services suitable for the local market,
    Collaborate with sales, marketing, technical operations, business development, finance and other divisions to determine competitiveness of the services and to innovate them
    Working closely with compliance and technical teams to ensure product is within given regulation and respective USSD is at 100% up time for use by customers
    Work with pricing manager to ensure that the product price is in line with the intended business case for profitability.
    Coordinate commercial negotiations with vendors involved in product provision and manage agreement life cycle.
    Liaise with finance to negotiate pricing or revenue share with approved vendors
    Monitor performance of service to identify key trends that can be used to drive improved performance and results
    Working closely with key stakeholders to understand business requirements and expectations, coordinate with relevant internal functions for the product features, product concepts documentation, development, integration, quality assurance, testing and launch.
    Work together with IT to configure and deliver the Services on Money systems,
    Ensure services meet Customer requirements and are within given deadlines, with the required 3rd line support for after sales service
    Coordinate cross functional internal and external user acceptance tests for new enhancements and attain sign off for the same.
    Liaise with marketing to develop and implement a company-wide go to market plan, working with all departments to execute.
    Track and monitor performance of shared services sections to ensure merchant issues are resolved within given SLAs with internal functions
    Proactively gain feedback from market to ensure innovation of new products/services or improvement in the experience on the platform
    Provide required performance and operations reports as input to the money weekly, monthly report, including roadmaps and performance against target dates.
    Build relationships with key industry vendors to gain feedback on how to improve current product/service
    Provide day-to-day coaching to sales and support teams on the products; and contact quarterly performance reviews.
    Guide designated team leads in overall process of product execution

    Job Qualifications

    Bachelors in Marketing, Finance, Business, Commerce Administration or Equivalent
    Professional qualification: PRINCE 2 or PMP Certification
    3-5 years relevant experience in a management role within a financial services, having being exposed to all disciplines.
    Mobile Money product experience preferred

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  • Bakery Supervisor – Mombasa

    Bakery Supervisor – Mombasa

    Sheer Logic Management Consultants is seeking to engage dynamic individuals for a Bakery Supervisor – Mombasa position for one of our clients.

    To oversee the production process of bread and other bakery products.

    Requirements

    Have comprehensive product knowledge of bakery products and a thorough understanding of baking processes.
    Possess leadership skills, communication and high level of integrity.

    Job Responsibilities

    Directly supervise production personnel in the areas of adherence to processes, procedures time keeping and good manufacturing practices.
    Enforce premise and equipment cleaning as scheduled in the cleaning schedules.
    Maintain productivity by ensuring the shift production team meets set targets and produce the yield required per bag.
    Monitor product quality and freshness and ensure proper rotation of product
    Maintain accurate production records by personally filling and verifying the production data.
    Control stock numbers by carrying out periodic stock audits personally and jointly with other supervisors, senior supervisor and accounts staff.
    In consultation with your seniors, handle disciplinary matters swiftly, wisely and with utmost fairness to the staff involved.
    Prepare monthly reports on work in progress.

    Key Performance Indicators

    Production targets are achieved.
    Production of quality bakery products that meet company set standards.
    Reduced incidences of machine breakdown due to swift collaboration with the factory technician.
    Maintenance of bakery and personnel hygiene
    The number of damaged loaves and other products are controlled to a maximum of 1% of the total amount.
    Source documents are always accurate and easily balance the cash flow.
    There is minimum stock loss, less than 0.2 % per month.
    Reduced incidences of staff indiscipline being handled by the disciplinary panel.

  • Chief Operating Officer (COO) – Insurance

    Chief Operating Officer (COO) – Insurance

    Job Description
    This position will provide strategic leadership to AA Insurance Brokers. Reporting to the Chief Executive Officer, the Principal Officer will run the subsidiary as an independent strategic business unit contributing to the overall objectives of the Association.
    Job Responsibilities

    Prepare and present monthly activity reports and ensure its effectiveness in meeting the overall Association’s
    Establish and maintain strict adherence to set compliance timelines and implementation of
    Implement all strategies and policies so as to achieve the Association’s
    Ensure premium is collected and remitted to the various
    Design and see the implementation of marketing strategies and prospects for new business to meet Association
    Achieve set sales targets for the
    To oversee all the activities of the subsidiary and ensure safe keeping of Association’s assets, equipment, and
    Manage risk by ensuring company’s governance and accountability policies are implemented.
    Supervise and monitor issuance of policy documents, certificates and renewal information to
    Develop and oversee implementation of internal procedures and processes for efficient use of
    Oversee business Growth Strategies through marketing integration to support growth and ensure business
    Institute debt reduction mechanisms to safeguard the business from future debt
    Ensure brand Re-positioning and
    Manage day to day relationships with the Insurance Regulatory Authority (IRA).
    Handle relationship building and customer satisfaction to ensure customer
    Balancing business mix portfolio for improved risk mitigation and
    Put together the company profile, identified and aligned for complete automation all key underwriting, financial and operational
    Supervise, mentor, coach and develop direct

    Requirements

    University degree with a bias in business, marketing
    Be a holder of full ACII
    At least 5 years’ experience in a senior position in the insurance
    In-depth knowledge and strong business
    Excellent communication skills, high integrity, team leadership and result

  • Area Business Development Manager (ABDM)

    Area Business Development Manager (ABDM)

    External Job Description
    Reports to: Head of Emerging Business/Divisional Sales Manager
    Context/Scope:
    This role is located within the Commercial Sales business. The ABDM role is critical to the overall KBL short, medium and long term strategy in developing and driving trade & distribution strategy as well as operational excellence in achieving 100% distribution effectiveness and efficiency through our RtC model.An ABDM looks after 3-4 distributor accounts and several Sales/Trade Developers responsible for managing and developing profitable brand and volume growth within assigned areas. The role is 90% field based in regions, with long periods unsupervised and extensive travelling required. The job holder is expected to be away from home overnight on many occasions and will be under intensive pressure with constant demands from distributors and retail customersKBL demand has 97% volume share of beer market. KBL demand is one of the leading FMCG companies in East Africa and also markets UDV brands. KBL operates in a very competitive environment that has seen the entrance of new players in the total alcohol category. This necessitates the need for a pro-active business approach. An advantaged
    national distribution network within the Kenyan alcohol market is key to maintaining KBLs competitive advantage and delivering of both volume growth and market share.Changing macros driven by competition for limited disposable incomes and the opening up of economic trading blocs allowing in flow of products from other markets. Consumers are also becoming more discerning demanding better value for money at the bottom end and uncompromised quality at the top. This requires proactive selling to maximise company market share. Trade is evolving and being more sophisticated especially at retail level. Leadership Responsibilities:The job holder is required to motivate, coach and develop his/her sales team as well as manage the Area P&L while successfully managing relationships with his key partners and assets the distributors.
    Purpose of Role: To positively influence sales of KBL brands by regular contact, networking and motivation of allocated distributor accounts.
    To ensure the sales team under them is delivering an optimized brand portfolio of both beer and spirits in each outlet across the Area s/he is managing.
    Accountabilities

    People capability development through coaching and accompaniment based on the structured call.
    Embedding the Diageo Standards Of Excellence as the way of working
    Developing and sustaining amazing relationships with our distributors. This is to ensure targets are not only met but surpassed.
    Develop and drive joint strategy and plans with distributors, have direct performance and P&L responsibility for distributor businesses.
    Maintain a strong focus on working with distributors to develop sales capability within their organisations.
    Ensure the constant updating and implementation of fit for purpose trade coverage plans for the area.
    Ensure that objectives in terms of availability, visibility, volume, margin, quality and RRP are achieved for the area.
    Adapt trade programmes developed by Customer Marketing & Brand teams to the area’s reality

    Qualifications
    A business related degree or equivalent
    Experience
    At least 3 years experience in a similar role.
    External Job Title
    Area Business Development Manager – EB

  • Legal Consultant

    Legal Consultant

    Scope of work
    The consultant will be expected to:

    Provide a plan for the gathering of legal information regarding the legal requirements for the implementation of the e-portfoliat 3 universities
    Participate in collection, and analyze legal information from those 3 universities
    Submit a report on the legal requirements for the 3 universities

    Deliverables and expected outcomes

    Legal requirements for each Institution
    Development of a draft report
    Final report

    Qualifications

    Preferably Advanced degree (Master’s or equivalent) in the field of law
    Relevant experience in Intellectual Property Rights, data protection, privacy, etc
    Mastering of Microsoft Office software, or their equivalent (e.g. Word, PowerPoint, Excel, etc.)
    Experience working with Higher Education Institutions
    Strong interpersonal, communication and presentation skills
    Excellent communication skills in English

    Modalities of Work
    The consultant will be working remotely under the supervision of the AVU Rector
    Duration
    The duration of this assignment will be of approximately 7 days
    Reporting
    The consultant will report tAVU Rector.
    Payment
    Payment will be on a daily rate commensurate with the experience and qualifications of the Consultant.

  • Business Analyst

    Business Analyst

    Sheer Logic Management Consultants is seeking to engage dynamic individuals for a Business Analyst position for one of our clients.
    Job Purpose

    Provide data analysis and insight support to the business towards achieving set objectives.
    Compile, process, analyze and provide insight on all sales and marketing data.
    Collate and process daily/weekly /monthly primary/secondary sales
    Incentives and ROI analysis on sales and marketing promotions
    Interpret data, analyze results using statistical techniques and provide ongoing reports.
    Acquire data from primary or secondary data sources and maintain databases/data systems.
    Locate and define new process improvement opportunities as relates to data collection and analysis.

    Responsibilities

    Track, analyze and report sales results: Primary and Secondary Sales
    Supervise sales Automation projects – handhelds, Power BI
    Management of sales force /Partners Accounts Incentives and ROI analysis.
    Coordination of Databases- Sales, Stocks, Partners, Trade channels.
    Analyze business wide performance based on contributions by regions, brand and partners
    Business improvement of existing and new database and reporting modules
    Deliver monthly data packets detail category performance, primary and secondary sales trends, weighted and numeric distribution performance by channel and region, etc.
    Leading ongoing monthly reviews of business processes with sales team to ensure they are equipped to deliver on set targets

    Competencies
    Knowledge:
    Role will need a high level of knowledge in the following areas:

    Computer skills (Good use of Ms office applications, Sun System and JDE)
    Basic Accounting skills
    Business Management
    Time management
    Experience with reporting packages (Business Objects etc), databases, programming software.
    Statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS etc)

    Complexity:
    Role will need the ability to manage business complexities and layers of information by:

    Providing accurate reports and Insights
    Partners Account Reconciliation
    Monthly sales report analysis
    Independent thinking: Highly proactive, solution focused ability to adequately track and measure.

    Measuring & Tracking: Role will directly identify appropriate projects for measuring and also key criteria for tracking execution of the same as well as delivery against business goals