Company Founded: Founded in 1997

Assistant Project Manager

SUMMARY OF ROLE

The Assistant Project Manager will be responsible for overseeing and managing the successful execution of projects. You will collaborate with cross-functional teams, including software engineers, business analysts, and quality assurance professionals, to ensure the timely delivery of high-quality products and projects that meet client requirements and business objectives.

ROLES AND RESPONSIBILITIES

Project Planning and Execution: Develop comprehensive project plans, including scope, goals, deliverables, timelines, and resource allocation, considering business requirements, client expectations, and available resources.
Project Monitoring and Control: Track project progress, monitor key metrics, and ensure adherence to project schedules, milestones, and budgets. Proactively identify and address potential risks and issues, and adjust project plans as needed.
Team Collaboration: Foster effective collaboration and communication among project team members and stakeholders. Facilitate regular team meetings, status updates, and project reviews to ensure alignment and transparency.
Requirements Management: Work closely with business analysts and stakeholders to define and document project requirements, ensuring a clear understanding of client needs and expectations.
Resource Management: Coordinate and allocate resources, including software engineers, testers, and other project team members, to ensure optimal resource utilization and project efficiency.
Stakeholder Management: Engage with internal and external stakeholders, including clients, executives, and other project sponsors, to understand their expectations, provide project updates, and manage their feedback and concerns.
Risk and Issue Management: Identify and assess project risks and issues, develop mitigation strategies, and implement appropriate contingency plans to minimize project disruptions and ensure timely resolution.
Quality Assurance: Collaborate with quality assurance professionals to establish and maintain quality standards, review test plans, and ensure rigorous testing of software products before deployment.
Change Management: Manage change requests and scope changes, evaluating their impact on project timelines, budgets, and resources. Communicate changes effectively and ensure proper change control processes are followed.
Project Documentation: Maintain accurate and up-to-date project documentation, including project plans, requirements, meeting minutes, and status reports. Ensure project documentation is accessible and organized for future reference.

Qualifications:

Bachelor’s degree in Computer Science, Software Engineering, Business Administration, or a related field.
Proven experience 2 years as a Project Manager, preferably in the software development industry, with exposure to insurance-related projects being a plus.
Strong understanding of project management methodologies, such as Agile/Scrum or Waterfall, and experience in applying them effectively.
Familiarity with insurance industry concepts, regulations, and software solutions is highly desirable.
Excellent organizational, planning, and time management skills, with the ability to manage multiple projects simultaneously.
Strong leadership and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at various levels.
Exceptional communication skills, both verbal and written, with the ability to convey complex information in a clear and concise manner.
Proficiency in project management tools and software, such as JIRA, Microsoft Project, or similar platforms.
Analytical thinking and problem-solving abilities, with a focus on finding practical solutions to project-related challenges.
Professional certifications in project management, such as PMP (Project Management Professional) or PRINCE2, are preferred.

Apply via :

turnkeyafrica.bamboohr.com

November 5, 2024
Sales Executive

Role Description

This is a full-time on-site role for a Sales Executive at Sheer Logic Management Consultants Limited in Machakos and Makueni Counties. The Sales Executive will be responsible for generating leads, building relationships with clients, promoting our services, and closing sales deals. Additionally, the Sales Executive will be expected to meet sales targets, maintain client records, and provide excellent customer service.

Qualifications

Proven experience in sales and/or business development
Excellent communication and negotiation skills
Strong interpersonal and relationship-building skills
Ability to work independently and as part of a team
Proficiency in MS Office and CRM software
Ability to meet and exceed sales targets
Good understanding of the Financial Services
Diploma or Bachelor’s degree in Business Administration, Marketing, or related field is preferred

Qualified candidates are to send their CVs to contactcentre@sheerlogicltd.com.Indicate “Sales Executive” in the Subject email. Kindly indicate the County and Sub-county in your application.

Apply via :

contactcentre@sheerlogicltd.com

November 5, 2024
Africa Customer Manager

Job Description :

The Africa Customer Manager is responsible for co ordinating all Customer service (OTC) operations across the region, meeting market requirements and ensuring clear standard performance management analytics in each country and practices that trend to leading performance.

Accountabilities

Provide detailed Daily/weekly/monthly Service KPI data, including reconciliation to category team tracking projects.
Provide expert customer collaboration knowledge understanding (processes and technology) to match regional/market dynamics.
Leading customer analytics by matching market requirements with Diageo global initiatives.
Develop a synergistic relationship with PLAN and SOURCE and MAKE in market to ensure delivery of overall supply excellence.
Lead and Drive all customer initiatives within the region

About You 

We’re looking for someone who can work well within a team as well as the ability to make effective decisions and thrive in situations where they can solve problems. 
You’ll be able to push forward your own ideas about improvements to current approaches and appraise new opportunities. You’ll have the drive to make a positive difference to manufacturing excellence and show your excellent communication skills. 
You’ll have demonstrable knowledge of Health and Safety legislation and environmental risk principles.
You’re going to be responsible for automated production recording and management reporting systems and so you’ll have proven IT skills
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Apply via :

diageo.wd3.myworkdayjobs.com

November 5, 2024
Micro-biology & Sensory Analyst

Context/Scope:

EABL operates within a multi-site, multi -cultural, multi-national environment geared to leverage diversity for strong business outcomes.

The business is a leading value, mainstream and premium drinks company in the EABL Group producing 1.1m of keg products annually from this site. The Kisumu Site operates brewing and kegging operations for beer and is a regional warehouse for Western Kenya for all products within the KBL portfolio To deliver its ambition of being the leading beverage industry and to ensure consistent growth in a challenging business environment , it is important that the site focuses on its technical operations and capacity building ensuring stakeholder and customer value is consistently managed and improved while ensuring brands innovation and renovations implementation are supported and protected and people have the right technical capability to deliver stretch and ambitious goals in a sustainable operating environment.

This role works closely with:

Raw materials supplier for grain
Shift Quality Lead for measurement of analytical parameters
Brewhouse teams for understanding the Brewhouse plan and expected raw materials.
Fermentation team for understanding of fermentation plan.
Filtration team for understanding of filtration plan.
Keg line team for understanding end to end operations.
Asset care team for CILT, CI, PMs
3rd party contractors for waste disposal
3rd party contractors process and hygiene minders and cleaning

Purpose of Role

To provide timely microbiological measurement activities to operations team to guarantee Quality assurance at every stage and on the finished product while meeting the production targets.
To provide quality technical support in problem solving in operations and carry out training on quality assurance processes for micro sterility at all processing stages for operators.
Provide training to operators for microbiological quality assurance.
To run and maintain the sensory panel to enable in process and finished product sensory release.

TOP 3-5 Accountabilities

Adherence to all company safety regulations including operating equipment in adherence to the safety guidelines to ensure all safety requirements for self and those working around the machines are met.
Ensuring that chemical reagents and equipment are well calibrated. Ensure that processes are accurate and checking the performance of measuring systems.
Preparation and certification of reagents for use by operator and third-party chemical providers.
Carry out microbiological sampling and analysis as per the sampling schedule and in accordance with the SOPs and ensure 100% results reliability.
Routine in process and finished product profiling.
Finished product beer release.
Training for in process and finished product sensory analysts.
Train operators on online meters calibration and accuracy check.
Develop and participate in inter lab ring scheme programme to guarantee lab accuracy and certification.
Analysis and coordination of monthly samples. Ensuring that actions arising from samples are handled. To monitor process critical control points and data generation.
Recording, processing and reporting of in process quality data and IPQI and raising actions for improvement.
Leading RCPs and 5whys for microbiological related failures.
Champion process microbiological quality assurance activities to minimise measurement and quality control work.
Conduct measurement and data surveys aimed at process control improvements.
Sustaining the hygiene state of the laboratories plants in accordance to the food safety standard by ensuring cleaning schedule is adhered to and CI activities are carried out to eliminate sources of dirt.
Participate in internal audits as pre-requisite for external certification audits.
Participate in ISO and food safety audits.
Keep and updated lab inventory file and ensures consumables are available in the lab.
Participate in scheduled deep/technical cleaning activities to guarantee microbiological sterility.
Champion hygiene and 5S activities in the process to ensure high level awareness in the entire team.
Attendance and participation in management control and reporting systems meetings and activities (Eg MMS, EISC, DMAIC, 5Why & RCPS,etc)
Documentation of all operational activities in accordance with company procedures and policies.
Ensure Implementation of Food safety, Quality, Environment and Safety Management Systems according to FSSC 22000, ISO 9001, ISO14001 and BS 18001 requirements respectively
Complies with flexi deployment on shift to deliver improvement targets.

Qualifications:

A holder of BSc. in food science and technology, Chemistry, Biochemistry, Industrial Chemistry or microbiology

Experience:

Minimum of 2 – 3 years relevant work experience.
Knowledge of Quality, Safety and Environmental Management systems.
Working Knowledge in Microbiology/ hygiene, Brewing and Packaging process.

Apply via :

diageo.wd3.myworkdayjobs.com

November 5, 2024
Procurement Assistant

Responsibilities

Within limits of assigned authority, the Procurement Assistant will be responsible for the following specific duties:

Review, record and prioritize purchasing requests and obtain additional information/documentation as required; provide assistance to requisitioners in preparing scope of work and specification of goods and services; propose product substitutions consistent with requirement to achieve cost savings; determine the availability of funding sources.
Identify and recommend source of procurement; interview potential suppliers.
Produce tender documents e.g. invitations to Bids, requests for proposals and requests for quotation based on the nature of the requirement and cost of procurement involved.
Prepare abstracts of offers and compile data contained in quotations, proposals and bids to determine which supplier can deliver the required goods/services at the best terms and lowest costs possible
Enter into negotiation of terms and conditions of orders under the guidance of Procurement Officer; obtain credit and other information on proposed suppliers.
Finalize purchase orders and contracts for approval by the Procurement Officer; and prepare submission to the Contracts Committee for review and subsequent approval by the authorized official.
Resolve issues/problems related to delivered goods; prepare and sign Return to Vendor forms for unacceptable and/or damaged goods received.
Maintain relevant internal database and files; keep track of any contractual agreements direct provisioning contracts and inform affected users of contractual rights and obligations.
Research, retrieve and present information from a variety of internal and external sources on sources of supply, vendor by commodity etc.
Draft a variety of correspondence.
Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
Assist with visualizations and updating information material such as web pages or brochures.
Supervise, assign and review the work of more junior staff.
Perform other work-related duties as assigned.

Competencies

Professionalism: Has knowledge of internal policies, processes and procedures generally and in particular those related to programme/project administration, implementation and evaluation, technical cooperation, programming and budgeting, as well as purchasing and accounting techniques. Has understanding of the functions and organization of the work unit and of the organizational structure and respective roles of related units. Is able to identify and resolve a range of issues/problems and to work well with figures, undertake basic research and gather information from standard sources. Has ability to perform analysis, modeling, and interpretation of data in support of decision-making. Demonstrated ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Education

High school diploma or equivalent is required. A CIPS Level 4 Diploma in Procurement and Supply is required.

Job – Specific Qualification

A CIPS Level 4 Diploma in Procurement and Supply is required. Please attach a copy to your application.

Work Experience

A minimum of seven (7) years of progressively responsible experience in procurement, contracts management, administration or related area is required. The minimum number of years of relevant experience is reduced to five for candidates who possess a first-level university degree or higher. Experience in identifying vendors and working with vendor databases is required. Experience working with an ERP (Enterprise Resources Planning) system is required. Experience in procurement and contract management in an international organization or within the United Nations system or similar international organization is desirable. Experience in SAP (System, Applications & Products)/Umoja is desirable.

Apply via :

careers.un.org

November 5, 2024
Programme Assistant

Responsibilities
The incumbent will assist the Programme Management Officer with day to day administrative support to programme activities related to countering Transnational Organized Crime and terrorism in Eastern Africa. Within assigned authority, the incumbent will be responsible for the following specific duties:

Assist in the coordination of programme/project planning and preparation work for, typically, a medium-size and complex component of the departmental programme/project initiatives; monitor status of programme/project proposals and receipt of relevant documentation for review and approval. Compile, summarize, and present basic information/data on specific programmes/project and related topics or issues. Review project documents, especially cost plans/budgets, for completeness and compliance with relevant rules and procedures prior to submission for final approval and signature; identify inconsistencies; distribute project documents to relevant parties upon approval. Review budget revisions; verify availability of funds; ensure necessary approval and entry in computerized budget system. Serve as focal point for administrative coordination of programme/project implementation activities, involving extensive liaison with diverse organizational units to initiate requests, obtain necessary clearances, process and follow-up on administrative actions in particular in the area of human resources, travel and budget/finance. Compile, summarize and enter data on project delivery; draft related status reports, identifying shortfalls in delivery, budget overruns, etc., and bring to the attention of management. Draft correspondence on budget-related issues and prepare and update periodic reports, briefing notes, graphic and statistical summaries, accounting spreadsheets, etc. Provide general office assistance; respond to complex information requests and inquiries; review, log and route incoming correspondence; set up and maintain files/records; organize meetings, workshops; handle routine administrative tasks, such as maintaining attendance records, assessing telephone billing, etc. Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. Assist with visualizations and updating information material such as web pages or brochures. Provide guidance/training to new/junior staff. Generate a variety of standard statistical and other reports, work orders, etc., using various databases including SAP/Umoja and IPMR. Perform other work-related duties as assigned.

Competencies

Professionalism – Has knowledge of general office and administrative support including administrative policies, processes and procedures. Has knowledge of processes and procedures related to programme/project administration, implementation and evaluation, technical cooperation, programming and budgeting. Is able to work well with figures, undertake basic research and gather information from standard sources. Has demonstrated ability to apply good judgment in the context of assignments given. Has ability to perform analysis, modelling, and interpretation of data in support of decision-making. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Education

High school diploma or equivalent is required.

Work Experience

A minimum of five years of experience in programme or project administration, technical cooperation or related area is required. The minimum number of years of relevant experience is reduced to three for candidates who possess a first-level university degree or higher Work experience with an Enterprise Resource Planning (ERP) system is required. Experience with SAP/Umoja (travel and requisitioning, budget) is desirable. Experience in working with a talent management system (e.g. Inspira) is desirable. Work experience within the United Nations system or similar international organization is desirable.

Apply via :

careers.un.org

November 5, 2024
Manager – Customer Experience

Purpose for the Job

The CX Manager is a customer-facing role focused on operational excellence that aligns to our Service promise and ultimately translates into an exceptional customer experience. The purpose of the role is to deliver a superior customer experience by driving operational excellence that aims at customer value, satisfaction, loyalty and, ultimately Retention. The successful candidate will be responsible for the development, performance, and maintenance of the customer experience for the retail division.

Duties and Responsiblities

Face and voice of our clients both internally and externally.
Ability to identify pain points, provide solutions and recognize opportunities for growth and revenue generation.
Taking ownership of customer issues and following problems through to resolution.
Problem solving and solution implementation.
Setting a clear mission and deploying strategies focused towards that mission.
Keep accurate records and document customer service actions and discussions.
Analyze customer data and compile accurate reports.
Development of measurable customer service strategies.

Key Result Areas

Ability to keep the Minet promise, by creating engaged customers and facilitating retention and organic growth evidenced by increased customer satisfaction and loyalty.
Launch and monitor key CX Metrics and share analytics from the data to help spur improvement through root cause analysis and corrective action planning. These metrics include Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), Customer Effort Score (CES), Customer Churn, Customer Retention etc.

Key Competencies

Providing customer service support through working knowledge of customer service software, databases and tools.
Experience in data analysis and reporting. Provide actionable insights from research done and data received from the different metrics.
Ability to develop Service Level Agreements, tracking and compliance of the same to drive quality assurance.
Implementation of customer relationship management tools and systems to provide efficient and seamless customer joueys.
Creating and conducting training and development programs for both inteal and exteal customers.
Leveraging on customer feedback to inform enhancements of existing solutions and development of new solutions to drive customer satisfaction and retention.
Experience leading change and inspiring teams with an exciting future vision.

Knowledge And Skills Required

A passion for excellence with respect to treating and caring for customers and a commitment to customer satisfaction with a pleasant, patient and friendly attitude.
Excellent customer relationship management
Development of an end-to-end customer complaints and management process to ensure timely resolution across the various customer service touchpoints.
Ability to centralize customer service operations including collaborating with cross functional teams for seamless execution.
Continuous employee engagement through e leaing initiatives to drive a customer centric culture.
Maintain a positive, empathetic, and professional attitude toward customers.
Proficiency in English – written and spoken.
Awareness of industry’s latest technology trends and applications
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills

Professional and Academic Qualifications

University degree or equivalent. An MBA will be an added advantage.
Minimum of 5 years’ experience in management within Business or Operations function with a customer facing bias.
A background in insurance as well as other customer service-related certification(s) will be an added advantage.

Apply via :

hr.minet.co.ke

November 5, 2024
Community Health and Development – Trainer

Requirements

A Bachelor’s Degree in Community Health and Development Proven experience in teaching vocational, technical, or similar college-level courses
Excellent ability to design and deliver effective, engaging, and impactful instruction
Effective communication and interpersonal skills with individuals at all levels of the organization
Strong ability to establish and maintain productive working relationships with others
Knowledge of KNEC/NITA examination procedures

Applications can be sent to; The Principal,
P. O. Box 57961-00200 Nairobi.
Cell: 0724 772 878,
Email:principal@kiswcd.co.ke
CLOSING DATE:
FRIDAY, 22/03/2024

Apply via :

principal@kiswcd.co.ke

November 5, 2024
Digital and Marketing Operations Officer

Based in Nairobi, Kenya, you will execute all required Digital & Marketing Campaigns activities, as well as B2B & B2C activities to support meeting the key KPIs of Revenue, Brand awareness, Corporate penetration, Digital Direct and Loyalty. You will monitor Digital and Marketing Campaigns ensuring that regular tracking is managed and reported to the leadership teams in the Regions and Head Office.

Job Accountabilities

Planning and implementation of promotional offer, value-add and ancillary product propositions, and loyalty initiatives to achieve revenue, yield improvement, and digital penetration targets
Act as the subject matter expert on the assigned countries’ B2B & B2C campaign process and tools
Ensuring the implementation of the end-to-end campaign processes and procedures that support all B2B & B2C campaigns / activities
Collaborate with key internal stakeholders (for assigned countries such as Loyalty, Digital Direct, Digital & Marketing Operations) to maintain campaign processes and requirements to support collaboration and communication among the Digital & Marketing Campaign Hub.
Manage, coordinate and communicate with external stakeholders (media agency / suppliers/ publishers/ partners) on deployment of all B2B & B2C campaigns for assigned countries
Analyze web traffic data and ROI of all digital marketing activities/campaigns and provide the summary reports to the Management
Initiate effective marketing planning and measurement tools/processes as well as deliver standardized reports based on clearly set KPIs and metrics for all B2B & B2C campaigns.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible
Qualifications

With minimum 4 years of job related experience
Strong experience required in Marketing as well as Digital
Previous experience in Digital marketing is essential
Experience in corporate business acquisition, partnership and loyalty marketing
Overall Marketing fundamentals including Brand awareness technique
You must have the legal rights to live and work in Kenya

Apply via :

careers.qatarairways.com

November 5, 2024
Drug Control and Crime Prevention Intern

The intern shall undertake the following duties which may include, but are not limited to:

Contribute to the preparation of background documents, presentations, summaries, talking points and speeches.
Assist in the preparation of technical assistance workshops, meetings, high-level events and conferences
Attend and take notes at meetings.
Perform other tasks as necessary

Qualifications/special skills

Applicants must meet one of the following requirements: be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher); be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor’s degree or equivalent).
Applicants are not required to have professional work experience for participation in the programme, but are encouraged to list all relevant work experience in their application

Apply via :

careers.un.org

November 5, 2024