Job Summary: Manage the Sales function of the hotel to ensure the completeness, accuracy, integrity, legality and timeliness of sales reports in accordance to our client’s standards so as to support operation and achieve goals.
Providing strategic direction and guidance to the General Manager in all areas of
sales and marketing which includes the preparation of sales reports, sales data management, relevant external professionals and the coordination of sales activities.
Key Result Areas
Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
Implements national sales programs by developing field sales action plans.
Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
Accomplishes business development activities by researching and developing marketing opportunities, implementing sales plans and managing staff.
Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving problems by determining system improvements and implementing change.
Meets marketing and sales financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions.
Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions, projecting expected sales volume and profit for existing and new products, analyzing trends and results, establishing pricing strategies and recommending selling prices, monitoring costs, competition, supply, and demand.
Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs and developing field sales action plans.
Identifies marketing opportunities by identifying consumer requirements, defining market, competitor’s share, and competitor’s strengths and weaknesses, forecasting projected business and establishing targeted market share.
Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities, improving product packaging and coordinating new product development.
Prepare budgets , approve expenditures and determine discount rates or special pricing plans
Responsible for overseeing the sales department within a company or organization. Sets local and regional sales quotas, manages sales support staff and representatives, and advises company about sales performance.
Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximising business relationships and creating an environment where customer service can flourish.
Plan and implement a specific appraisal system that describes the responsibilities and performance standards for each member of the sales team, set individual territory sales and commission targets and administer the commission plan.
Qualifications
University Degree and other relevant sales professional qualifications
5 years working experience in Sales and Marketing functions within hospitality industry
Computer knowledge in all hospitality related software
Working knowledge of Hotel’s Property Management and Point of Sales Systems.
A strong sense of business ethics including the ability to appropriately handle confidential information.
Proven generalist experience including the ability to work at both strategic and operational levels
Excellent Communication & Presentation Skills with the ability to influence and interface with senior members of the business.
Company Founded: Founded in 1997
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Sales & Marketing Manager – Hotel
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Finance Officer
Job Summary: The Finance Officer will ensure that the company’s internal controls, policies and mechanisms comply with top management’s recommendations, industry practices and regulatory guidelines.
Working along with the management team, the Finance Officer will contribute to the development and implementation of organizational strategies, policies and practices.
Key Responsibilities
Financial Management
Assists with preparation and monitoring of annual comprehensive budgets and all financial reports for Board/General Manager;
Participates in the development of budget proposals;
Assists in the financial audits, if and when required;
Responsible for maintaining appropriate filing of financial records, and ensures proper backup of all files;
Provides advice and recommendations on financial procedures and practices, as required;
Responsible for maintaining an up-to-date debtors, prepayments, accruals and creditors list; and
Oversee and cross-check whether all clients payments are in order before payment.
Banking & Money handling
Responsible for maintaining and performing bank reconciliations and other reconciliations under this function e.g. Loan reconciliations;
Act as an agent to the bank on behalf of the company;
Custodian of all cheque books and responsible for tracking every cheque leaf used; and
Prepares requests for cash and ensures all disbursements have appropriate supporting documents.
Accounts receivable/payable
Produces invoices and ensures they contain the necessary information to facilitate timely Payment;
Ensures all expenses and requests for disbursements are approved by the appropriate authority;
Prepare all cheques within specified time lines; and
Ensures all accounts payable are recorded manually or in the computer system.
Payroll
Perform monthly payroll functions and responsible for payment of all salaries, commissions and benefits, statutory deductions within the timeframe allowed by the respective institutions.
Reports
Preparation of weekly management reports, monthly management accounts, as well as any other financial report that may be required by any of our stakeholders;
Responsible for providing all necessary documents to external auditors to aid the performance of annual audit;
Oversee the usage and reconciliation of petty cash;
Responsible for monitoring activity in all bank accounts, prepare daily/weekly/monthly cash flow analysis, periodic budgets to aid financial planning by management; and
Responsible for monitoring and approving where necessary, that all company expenditure is in line with the budget.
Qualifications
University degree in Finance, audit or Business;
CPAK or CPA 3 or above;
3-5 years experience with a good working knowledge of software packages such as Sage ERP, Sage Pastel, Quick- Books and other payroll packages; and
Detail oriented and a quick learner. -
Regional Director, East Africa
Work Status: Full-time (24-Month Contract, Renewable)
Travel requirements: 25 This position will need to be flexible to work in local conditions and across different time zones. This position will require frequent travel (25-33%) between Kenya, Tanzania, Uganda, and periodic travel to other countries.
JOB SUMMARY & KEY PRIORITIES
Grameen Foundation is seeking a seasoned leader with executive management experience to take on the leadership of its Regional programs in East Africa, including programming in Uganda, Kenya and Tanzania. The Regional Director leads all operations in these countries. The Regional Director’s key priorities will be:
Setting the overall strategy for the countries in line with Grameen Foundation’s global efforts to help the world’s poorest people achieve their full potential by providing the information and services they need to transform their lives;
Leading fundraising, business development, and strategic partnerships in all countries in the region;
Ensuring excellence in programmatic execution of our current and future work;
Recruiting, retaining and leading Grameen Foundation’s employees in Kenya, Tanzania and Uganda;
Serving as Grameen Foundation’s legal and financial representative in Kenya, Tanzania and Uganda.
The position will primarily focus on overseeing, expanding and building synergies between Grameen Foundation’s two main Solution Areas: a) agriculture, b) financial services and c) health financing. The Regional Director will report into the Vice President of Global Programs.
ESSENTIAL JOB FUNCTIONS
Mission & Business Results
The Regional Director will be accountable for owning and executing on the vision and country-level strategies of the East Africa operations to create alignment with GF’s overall strategy and direction The Regional Director is accountable for:
Ensuring a high level of execution of our East Africa programs and partnerships for the successful design, delivery, and evaluation of our projects against targets – with an emphasis on disciplined Project Management, and robust M&E system.
Developing country and project performance targets including metrics contributing to our global organizational goal of reaching 25 million poor people by 2025 with innovations that measurably improve their lives.
Identifying innovative solution approaches, aligning these with client, donor and funder needs, and translating them into actionable plans that staff can execute.
Management
Manage daily operations of Grameen Foundation in East Africa in accordance with policies and procedures for planning, budgeting, financial and human resource management and operations.
Assume functional line management responsibility for East Africa staff. Supervise regional satellite office personnel and activities.
Recruit, train, support and regularly assess performance of staff in accordance with local labor laws and policies and procedures of Grameen Foundation.
Ensure adherence to all pertinent local laws and regulations related to the operations if Grameen Foundation in East Africa.
Ensure sound financial planning, management and reporting in compliance with the laws of the countries of operation.
Provide regular reports to Grameen Foundation on programmatic and financial performance.
Perform other duties associated with the management of healthy and effective field operations.
Strategic Planning
Provide strategic leadership and management of the Grameen Foundation offices in East Africa including development of country-level strategic plans, annual plans and annual budgets aligned with the global mission, vision and strategic plan for Grameen Foundation.
Engage actively with the Institutional Relations team and Solution Leads to identify and realize opportunities for programming in agriculture, financial services and health and nutrition initiatives.
Representation, Business and Partner Development
Represent Grameen Foundation and its strategies, services and products to build and maintain partnerships and alliances with policy makers, academics, funders, government agencies, financial service providers, the private sector, development and public health organizations and networks, as well as other relevant stakeholders.
In partnership with the institutional relations team, develop and implement strategies for business development including prospecting, identification and cultivation of funders and new partner relationships, review potential funding requests, actively contribute to the development of proposals, letters of interest and bids.
In partnership with the institutional relations team, develop and execute an outreach and fundraising strategy which results in a significant increase in the revenue generation of Grameen Foundation in the region.
Stakeholder Results
Building strategically valuable and commercially sound new business opportunities that contribute to both impact and operational sustainability.
Creating sustainable business models for all product offerings in the country portfolios – thinking that reflects a focus on engaging scaling partners at the onset.
Representing Grameen Foundation externally (both in terms of publications and events, such as international conferences, workshops, and symposia) deepening existing relationships and forging new high potential partnerships with target audiences and stakeholders.
Ensuring client-centered, customer service focus in product and service design to maximize likelihood of utilization that equips and motivates the poor to take action to reduce poverty and hunger, and increase resilience.
Leadership Results
Maintain high levels of personal effectiveness in varied cultural contexts; combined with a high level of self awareness, context awareness, curiosity and learning agility that result in productive interactions.
Take a high level of ownership for managing talent and employee engagement on their team – proactively removing barriers to execution. Creating a team climate where staff members feel engaged, motivated and productive; and providing clarity, alignment, strong sense of connection, and development/growth opportunities to their direct reports. Owning and leveraging existing Talent Solutions & Processes.
REQUIRED KNOWLEDGE SKILLS AND ABILITIES:
Deep understanding of challenges facing the particularly women and smallholder farmers, and corresponding product/solution needs; combined with deep commitment to eradicating poverty.
High level of skill required in Solution/Program Design – helping build, pilot, and scale initiatives; and adapting innovations and best practices across geographies.
High level of skill required in Business Development: guiding landscape analysis, testing financial models and efficiency/cost analysis, identifying and building a robust pipeline of prospective partners/donors/customers that align with program strategy and GF Mission.
Effective Program Management and Strategic Thinking skills that are reflected in effective prioritization and execution.
High level of Communication and Collaboration skills; with an ability to influence others without authority, work in a networked organization, and deliver results with diverse partners.
Ability to analyze and leverage data to make informed decisions, and ensure their area has effective data/business processes.
Demonstrating the ability to navigate complex issues, with multiple perspectives, in a way that facilitates deep collaboration and timely/data-driven decisions.
EDUCATION BACKGROUND AND EXPERIENCE:
Requires a Bachelor’s degree in Business, International Development, Economics, Finance, Engineering or related field, and a Master’s Degree is strongly preferred.
Requires 10+ years of management level experience in financial services, agriculture, mobile technology, international development, or a related field. With at least 7 years of experience managing teams and budgets, experience with remote teams preferred; and at least 2 years of experience working in emerging markets, ideally in Sub-Saharan Africa.
Demonstrated success in leading, managing and securing funding and other resources for international programs.
Requires excellent written and verbal English language skills.
Experience working in a global/multicultural organization, combined with leading funder/investor relationships, across multiple time zones is a strong plus.
The Regional Director is expected to work a standard workweek of 40 hours plus additional hours as necessary to get the job done.
BENEFITS & PERKS
Grameen Foundation offers a competitive salary, comprehensive benefits, paid holidays, and a paid-time off program.
PHYSICAL AND ENVIRONMENTAL CONDITIONS
This position does not require unusual demands for physical effort. This position may occasionally require physical effort to lift and transport boxes weighing no more than 50 pounds.
Work environment involves everyday risks or discomforts that require normal safety precautions typical of places such as offices, meeting or training rooms, residences, or commercial vehicles; e.g., use of safe workplace practices with office equipment, and/or avoidance of trips and falls, and observance of fire regulations and traffic signals. -
Account Manager Amharic – Kenya Coordinator Swahili Coordinator French
This full-time position will be based in our new office in the Nairobi office.
B.responsible
Support Booking.com BV’s – strategy for hotel availability and supply within Kenya
Promote the Booking.com BV brand name and its online reservation services to hotels, also by visiting hotels located in specific geographic areas of the country
Responsible for area coverage
Inform hotels and advise on allotment, availability and supply
Rate checks and competitor checks
Liaison person for hotels to contact when they have questions
Providing hotels with information and advice by mail and email, including follow-ups
Follow up on cancellations and evaluations
Accompany and train hotels on how to use Booking.com’ s extranet and rates & availability system
Support hotels with regards to Booking.com’ s on-line system
Organize and coordinate Tourist Trade Fair visits to liaise with hotels
Check statistics in the control room and follow up
You will also need to be versatile and adapt quickly to the latest guidelines from Booking.com BV
B.Skilled:
2 years of experience in a relevant account management function;
Fluent in Amharic and English.
Affinity/experience within e-travel and/or hotel/travel industry;
Pro-active, sense of responsibility, friendly and can work independently;
Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail;
Great face-to-face and telephone communication skills;
Team player, motivated and enjoys to work in e-travel and hospitality;
Business focused;
Positive attitude;
Hotel School or University background preferred;
Driver’s license;
Availability to travel 50% of the time;
You already have a work permit to work in Kenya.
B.offered
We are a performance-based company that offers career advancement and lucrative compensation, including bonus. We also offer what is called the “Booking Deal” with competitive benefits.
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GDBS Director Africa
Market Complexity
This is regional role, which has ultimate accountability for embedding and leveraging a common framework and approach to Strategy, Service and Solution Development, Services Management and Business Shared Services Delivery / Optimization across AfricaDiageo – services In Market Companies( IMCs) in East and West Africa and works with the BPO on shore and offshore operations
Financial: In market headcount ,T&E, demand portfolio budget and manage BPO / IS recharge model and allocations: Africa Annual portfolio spend is £5.1M; Africa FY16 GDBS Operational Budget is £21.9m
Leadership: The role is pivotal in inspiring, collaborating with and aligning the Regional President, FD, Managing Directors and their respective leadership teams in shaping the strategic technology and business services direction for Africa and ensuring resources are appropriately deployedPrioritize disparate business requirements and provide cost effective services to solve those and future business needs
Influence business leaders to leverage shared services and industry standard solutions
Manage medium to large complex regional and market budgets
Member of the GDBS leadership team
Lead the market/hub review sessions across the Africa markets
Build and operate highly capable, high performing teams utilizing both internal and external resources as well as external service providers
The role is accountable for building the capability (leadership and functional) of the organization and building the talent pipeline
The role has 7 direct reports and leads an organization of 36 permanent employees
Purpose of Role
The role will drive NSV growth, operating profit and productivity/efficiency gains in Africa through the design and delivery of innovative solutions against a prioritized portfolio, process and shared services standardization / optimization, and solution and service availability.
Top AccountabilitiesStrategic & business leadership and direction
Execution: Accountable for the delivery of GDBS activities (IS and BSS) into the region.
Amazing Relationships: build deep relationships across
Compliance & Controls:.
Talent & Capability:
Qualification & Experience:
At least 12 years of progressive responsibilities in IS or an IS focused business area
Progressive responsibilities managing portfolios
Experience in developing and implementing strategies
Demonstrated ability to build and maintain good business relationships
Demonstrated ability to effectively lead cross-functional teams
Experience interpreting business requirements, recognizing impact on business processes, and making recommendations
Bachelor’s degree or equivalent experience in a relevant field
Training or knowledge of supported business domain areas
Experience of leading organisational change within a matrix managed
Barriers
Lack of leadership experience, commerciality and the right calibre and edge to generate confidence and inspire respect from Regional and Hub Exec. Lack of ability to deliver though others; Poor communication and engagement skills; Lack of functional acumen; Inability to work across cultures / geographies
Flexible Working options / Travel requirements
It is our goal to reach greater flexibility of resources, which we recognise, may require a greater level of mobility and travel from some of our teams. For this role we anticipate the percentage of travel to be between 25 to 75 percent. -
Account Manager
As an Account Manager you are responsible for hotel account management. You support Booking.com BV by informing new hotels in a specific area in Kenya with respect to the services offered by Booking.com BV. You create quantity and quality reports on results and performance for information support to Booking.com BV. You inform hotels about Booking.com. You provide hotels the (initial) training on how to use Booking.com’s system. You will assist the Supply Manager of Booking.com Kenya on the improvement of hotel availability and supply in order to support Booking.com BV in meeting the demands of the visitors on the Booking.com website.
This fulltime position will be based in our new office in the Nairobi office.
B.responsible
Support Booking.com BV’s – strategy for hotel availability and supply within Kenya
Promote the Booking.com BV brand name and its online reservation services to hotels, also by visiting hotels located in specific geographic areas of the country
Responsible for area coverage
Inform hotels and advise on allotment, availability and supply
Rate checks and competitor checks
Liaison person for hotels to contact when they have questions
Providing hotels with information and advice by mail and email, including follow-ups
Follow up on cancellations and evaluations
Accompany and train hotels on how to use Booking.com’ s extranet and rates & availability system
Support hotels with regards to Booking.com’ s on-line system
Organize and coordinate Tourist Trade Fair visits to liaise with hotels
Check statistics in the control room and follow up
You will also need to be versatile and adapt quickly to the latest guidelines from Booking.com BV
B.Skilled:
2 years of experience in a relevant account management function;
Fluent in English and Swahili.
Affinity/experience within e-travel and/or hotel/travel industry;
Pro-active, sense of responsibility, friendly and can work independently;
Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail;
Great face-to-face and telephone communication skills;
Team player, motivated and enjoys to work in e-travel and hospitality;
Business focused;
Positive attitude;
Hotel School or University background preferred;
Driver’s license;
Availability to travel 50% of the time;
You already have a work permit to work in Kenya.
B.offered
We are a performance-based company that offers career advancement and lucrative compensation, including bonus. We also offer what is called the “Booking Deal” with competitive benefits.
The hiring company Bookingcom (Kenya) Ltd is one of Booking.com BV’s and/or BookingSuite BV’s support companies in Kenya. Bookingcom (Kenya) Ltd is looking for a Account Manager – Kenya. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com” refer to Booking.com BV. -
Executive Housekeeper Night Manager
Job Summary
Operates the department in the most efficient manner possible through effective application and enforcement of company policies, the use of methods described in standard operating procedures and the use of sound management principles.
Primarily responsible for the cleanliness of guest rooms and public areas assigned to the housekeeping department.
Accomplish assigned tasks through proper training, motivation and supervision of all personnel assigned to the housekeeping and laundry department.
Executive Housekeeper Job Key Responsibilities
Coordinate with the Human Resources department regarding pre-screening of employees, indicating staffing needs and qualifications desired of personnel necessary to staffing the housekeeping and laundry departments.
Coordinate with the human resource manager on hiring of immediate subordinates.
Develop plans, actions and standard operating procedures for the operation and administration of assigned departments.
Establish and maintain housekeeping and laundry scheduling procedures, taking into consideration occupancy, time and use of facilities and related public speciality areas and events
Organize the housekeeping department using the housekeeping team concept with each housekeeper cleaning room sections
Develop an inspection program for all public areas and guest rooms to ensure that proper maintenance and standards are achieved and sustained.
Coordinate the operation of the housekeeping and laundry departments in the hotel to guarantee minimum disruption in the overall operation of the hotel.
With assistance from the General Manager, develop budgets for housekeeping, laundry and recreation departments to ensure that each operates within established costs while providing maximum service.
Establish a training program within assigned departments which will enable positions of increased responsibility to be filled from within the department.
Be constantly alert for newer methods, techniques, equipment and materials that will improve the overall operation of the departments and will provide more efficient operation at reduced costs
Stimulate within all employees a friendly and cheerful attitude, giving proper emphasis to courtesy in contacts with guests and other employees
Administer time card control over all assigned employees
Maintain strict inventory and purchase control over all controllable items
Develop job descriptions for all members of assigned staff
Serve as expeditor on special projects assigned by the General Manager
Communicate freely and effectively with assigned personnel, continuously passing onto assistants and subordinates any information necessary to make them feel included in the overall operation of the hotel
Reassure, if necessary the objectives toward which hotel employees are striving
Conduct employee performance appraisals on time, showing objectivity and sincerity. Employees should be personally counselled toward improvement.
Coordinate with the Human Resource Manager concerning the termination of an employee
Maintain control of linen rooms, storerooms, new linen and cleaning supplies ensuring adequate security and supply
Be responsible for the proper scheduling of the department, keeping in mind the forecast of daily occupancy
Develop a personal plan to carry out responsibilities
Work Emphasis
Time allocation for performance of position responsibilities
Performs other duties and projects as may be assigned
Answers both external and internal telephone calls in accordance to the hotel standards
To participate in any training/development schemes as required by management
Report to the work station on time
Be completely conversant with and adhere to Hotel Fire and evacuation procedures
Be completely conversant with Hotel health and safety policy and procedures
Be completely conversant with and participate in marketing Hotel facilities and attractions
Be completely conversant with short and long term marketing promotions
Be completely conversant with and adhere to Hotel operational standards
Be completely conversant with the Hotel environmental policy
To promote efficiency, confidence, courtesy and high standard of skills at all times
To portray a pleasant personality and a positive attitude at all times
To necessitate and promote inter-departmental relationships
Should not perform duties under the influence of any drugs which have a negative influence on performance
To report any equipment failures and pass any maintenance information to the supervisors
Self Management
Comply with hotel rules and regulations and provisions contained in te employment handbook
Comply with company grooming and dress code standards
Comply with timekeeping and attendance policies
Actively participate in training and development programs and maximize opportunities for self development
Customer Service
Demonstrate service attributes in accordance with industry expectations and company standards to include:
Being attentive to guests
Accurately and promptly fulfilling guest requests
Understand and anticipate guest needs
Ensure that Guest complaints are solved promptly and appropriately
Maintain a high level of knowledge which will enhance the guest experience
Health Safety & Security
Demonstrate an understanding and awareness of all policies and procedures relating to Health, Hygiene and
Fire Life Safety
Familiarise yourself with emergency and evacuation procedures
Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager as per Fire Life &Safety (FLS) PROCEDURES
Be completely conversant with and adhere to the Hotel’s environmental policy
General
Comply with the company corporate code of conduct at all times
Familiarise yourself with the company vision and values which link to our model of desires behaviours that we expect all employees to display
Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
Desire and ability to improve your knowledge and abilities through on-going training
Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
Be completely conversant with and adhere to the departmental standards and procedures
Desired Competencies for the Executive Housekeeper Job
Ability to spot and resolve problems efficiently
Mastery in delegating multiple tasks
Communication and leadership skills
Ability to manage personnel and meet Key performance indicators
Guest oriented and service minded
Demonstrate ability to motivate and manage a diverse team
Education
3-5 years professional experience in a similar position
Degree in Hotel Management or any other related field
Professional Training in Housekeeping is desired
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Operations Manager Head of Finance
Operations Manager Job Responsibilities
Coordination and Supervision – Coordinate, manage and monitor the workings of all departments in the organization. Ensure proper reports are given, receive copies of daily brief report. Plan and have a weekly meeting with the department heads for review of each department and a general review report of the HODs at the end of the month with the Directors ensure you make a presentation for this.
Logistics management: The operations manager ensures that the running of the company vehicles and equipment are all up to date and being utilized for productivity. The manager may request for reports from the main supervisor for Fleet manager, HQ team, Warehouse team and analyses the finding and advise the directors on how best to utilize the team.
Financial & Budgeting – Review financial statements and data with the HOD to check the plan. Utilize financial data to improve profitability. Plan effective strategies for the financial well-being of the company. Supervises the accounts team on the current work being done. Control the Stock and Inventory team by supervising and reviewing their reports and action plan given for the year.
Communication –All internal and external communication to be passed for approval through you before it share to all staff. Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
Sales, marketing and Customer Service – Reviewing our marketing strategy and creating a budget for it to suite Organization Goals. Evaluating the marketing plan by the sales and marketing department. Manage customer support by delegating to the proper department. Plan and support sales and marketing activities by giving out suggestion and review what current is being done to improve sale. Approval all budgets for marketing as per agreed figure with Directors
Strategic Input – Reviewing the current Organizational goals and see what has been achieved and Liaison with top management how to move the company to the next level. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. Survey for new opportunities for the Company’s expansion.
Manage support services: Each support service has its own set of capabilities and key responsibility areas that finally contribute to the organizational goal. The operations manager plays a vital role in maximizing the output of the various support services such as Branch outlets, IT, CCTV, Administration staff, warehouse staff, finance and HR.
Managing third party relations: Review all contracts for the service providers before Directors can sign off. You need to ensure that standard procedures are followed when third parties are hired to offer products or services to the company. Also, the manager needs to ensure that the necessary administrative and legal formalities are completed. Lastly, the manager ensures that the third party properly executes the agreed terms and conditions.
Review will be done in three months, any assistance required kindly don’t hesitate to ask.
Any other duties called upon to assist by the management.
Qualifications for the Operations Manager Job
Preferably a Degree in business management, administration or related field
At least 5 years’ experience in similar role
4 years’ experience in leadership role
Working background in Shoe and fashion retail industry preferred
Computer literate
Strong public relations skills
Speedy action and proactive
Ability to work independently
Accuracy and attention to detail
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Credit Controller / Debt Controller
Duties and Responsibilities
Checking customer’s credit situation
Assist in the setting up of the credit control system
Ensure that debts are paid in a timely manner
Meet cash & debtor day targets set by the Firm
Chase overdue invoices by telephone, email & letter within agreed timescales
Maintain accurate records of all chasing activity
Regularly making contact with customers to ensure all relevant debts are managed as necessary
Identify changes in payment patterns and propose action to avert indebtedness Ensure that all transactions are compliant with Company’s policies and SAMA regulations
Handle disputed bills and negotiate to bring payment within the agreed terms
Provide accurate advice on billing queries
Respond promptly and completely to both client and internal enquiries
Propose write off of irrecoverable receivables
Providing ad-hoc reporting as and when requested by management
Undertake account reconciliations as required
Ensure monthly processing deadlines are met as required
Send out monthly client statements/letters as may be agreed from time to time
Develop the credit management capability within the practice
You are expected to regularly review the company’s debt recovery procedures.
Qualifications:
Degree in relevant field
Minimum experience of 2 years in debt control
Mean grade of C in KCSE and C in Maths, English & Kiswahili A MUST -
Operations Supervisor Office Administrator
Operations Supervisor Job Responsibilities
Co-ordinate with Clearing & Forwarding and Warehouse staff and ensure activities remain coordinated and running smoothly.
Check and verify transport records, handle queries or concerns of transportation activities.
Ensure continuous improvement including strategic reviews for the warehouse related functions, utilizing quality process and participation in high performance and self directed work teams.
Act as logistics facilitator to ensure that all elements of the domestic and international distribution process are coordinated to meet customer requirements in a timely and high quality.
Develop visible procedure and key performance indicators to monitor quality and regular measurements to determine effectiveness of procedures implemented.
Meet or exceed established goals relative to on-time delivery .
Improve operational efficiencies to increase ability to process customer orders using both systems and physical improvements.
Keep stock control systems up to date and planning future capacity requirements.
Ensure proper compliance and adherence to Export /Import Administration Regulations.
Oversee short duration projects relating to transportation, logistics, export regulations, and related functions.
Oversees warehousing activities to ensure processes and procedures are understood and followed; oversees warehouse compliance for inventory management, cycle counting, product handling, and other services as required.
Ensure implementation of warehousing strategies; develop specific warehousing requirements based on strategic plans and customer expectations; designs the appropriate warehousing solution that incorporates logistics best practices.
Provides direction for systems improvements and changes to operational requirements
Qualifications for the Operations Supervisor Job
Preferably a graduate or diploma holder in Operations Management, Logistics & Supplies Management or any other relevant field.
Clearing and forwarding/ Transport and logistics background is a MUST.
Aggressive, focused, self-oriented person and responsible.
Advanced level of Computer knowledge [ Excel, powerpoint, word and emails].
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