Jobs Kenya

Company Founded: Founded in 1996

  • Senior Reviser, Chinese

    Senior Reviser, Chinese

    The post is in the Chinese Translation and Text Processing Unit of the Translation and Editorial Section (TES) in the Division of Conference Services (DCS) of UNON.
    Responsibilities

    Revises translations and original summary records dealing with subjects of an exceptionally sensitive, complex, or technical nature, while meeting or exceeding required workload standards.
    Translates texts of an exceptionally sensitive, complex, or technical nature, while meeting or exceeding required workload standards.
    Makes full use of standard computer-assisted-translation (CAT) tools and assists the Chief of Translation and Editorial Section (TES) in promoting their utilization and in implementing any related IT tools and improvements.
    Directs the conduct of terminological research within the translation unit.
    Counsels and assists revisers and translators/as required.
    Assists the Chief of TES in the preparation of terminology materials to meet the needs of the Section.
    Performs quality control of contractual translations and monitors quality of all documents processed by the Unit.
    Trains and supervises junior language staff.
    Programmes daily and long-term work of the Unit.
    Assists the Chief of TES in selecting texts for United Nations competitive examinations, in marking candidates’ scripts and in evaluating results.
    Supervises staff within the Unit; this includes performance management.
    May serve as officer-in-charge in the absence of the Chief of TES.
    Performs other related duties as required.

    Competencies

    PROFESSIONALISM: Ability to demonstrate excellent writing and analytical skills. Ability to maintain the highest standard of accuracy, consistency and faithfulness to the spirit, style, and nuances of the original text. Knowledge of terminological and reference research techniques with ability to use all sources of information. Knowledge of a broad range of subjects dealt with by the United Nations, i.e., political, social, legal, economic, financial, administrative, scientific, and technical. Ability to demonstrate the highest level of versatility, judgement and discretion, tact and negotiating skills. Familiarity with the range of issues relating to management of translation services. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
    TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
    PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
    LEADERSHIP: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.
    JUDGEMENT/DECISION-MAKING: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; Considers positive and negative impact of decision prior to making them; Takes decisions with an eye to the impact on others and on the organization; Proposes a course of action or makes a recommendation based on all available information; Checks assumptions against facts; Determines that the actions proposed will satisfy the expressed and underlying needs for the decision; Makes tough decision when necessary.

    Education

    A first-level degree from a university or institution of equivalent status is required. Candidates for this position must have passed the relevant combined United Nations Language Competitive Examination for Translators/Précis-writers, Editors, Verbatim Reporters and Copy Preparers/Proofreaders/Production Editors or the relevant United Nations language competitive examinations held before 2017.

    Work Experience

    A minimum of ten (10) years of progressively responsible experience in translation, précis-writing, editing, self-revision, verbatim reporting, copy preparing, proofreading, production editing or related area is required.
    Experience in the use of standard computer-assisted-translation (CAT) tools is required.
    Eight years working experience within a multilingual setting is required.
    Managerial experience is desirable.

    Languages
    English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written Chinese, which must be the candidate’s main language, is required. Applicants must also have knowledge of English as tested by the relevant United Nations language competitive examination. Knowledge of one other official United Nations language as tested by the relevant United Nations language competitive examination is desirable.
    NOTE: “fluency equals a rating of “fluent” in all four areas (read, write, speak, understand) and ” Knowledge of” equals a rating of ” confident” in two of the four areas.
    Assessment
    Evaluation of qualified applicants may include an assessment exercise which may be followed by a competency-based interview.

    Apply via :

    careers.un.org

  • Communications Officer

    Communications Officer

    Job Summary
    This position will provide timely and effective communications support to the KFC Team and will ensure high quality delivery of services, products and materials intended to raise the awareness, knowledge and profile of the Organization among members, the horticulture industry, government, key value chain actors, the market and international partners.
    Responsibilities

    Enhance KFC media presence through securing interviews and coverage

     Write and ensure publication of KFC OPEDs, features, and news releases on most local & international media outlets
    Continuous updating of media database
    Ensure effective media coverage of strategic KFC’s events
    Assist to coordinate and plan for media briefings and tours
    Undertake daily media monitoring 

    Enhance KFC communication, both external and internal stakeholders.

    Assist in development of the weekly newsletter to members
    Assist in content development and updating of KFC website
    Work with Audit and Admin units to communicate to members and stakeholders on KFC activities.
    Work with Units to develop content for various publications
    Segment and regularly update KFC member and stakeholder database
    Update KFC’s Social Media platforms under guidance of the supervisor
    Assist in developing promotional materials such as brochures, banners, etc.
    Assist in Photography and establishment of photo gallery 

    Event coordination and support for all functions KFC undertakes

    Assist in marketing and advertise space within the KFC website & Newsletter.
    Assist in the coordination of Board and members’ meetings.
    Assist in development of calendar of events for all local and international expos and KFC forums. 

    Front office & CEOs office support

    Handle incoming deliveries, queries and letters.
    Manage organization’s general emails.
    Assist drafting letters and other relevant communications for the CEO.
    Assist in managing CEO’s calendar.

    Requirements

    Bachelor’s degree in communications related fields (Corporate Communications, Development Communication, International Relations, Broadcast Media, Print Media or related fields) with demonstrated experience in environment journalism / writing; 
    3 years of relevant experience.

    Skills

    Excellent communication and presentation skills;
    Experienced and passionate about writing in agriculture or business;
    Demonstrated experience in producing high quality graphics and designs for communication;
    Works efficiently and delivers high quality communication outputs in a timely manner with minimum supervision;
    Passionate about the use of social media to create positive change;
    An inspiring and collaborative team player with the desire to support other members of his / her team;
    Creative thinker willing to take leadership and provide creative ideas in communication;
    Capable of working in a high-paced environment to deliver results;

     Send your application to kfc@kenyaflowercouncil.org with the subject “Communication Officer” by the 5th of March, 2021.

    Apply via :

    kfc@kenyaflowercouncil.org

  • Database Administrator

    Database Administrator

    To manage the performance, security and integrity of Metropol’s database infrastructure. You will be instrumental in the planning and enhancement of the database environment for the future.

    Apply via :

    www.linkedin.com

  • Africa Controller (Nairobi)

    Africa Controller (Nairobi)

    POSITION SUMMARY:
    The Africa Controller reports to the VP Finance EMEA and is responsible for actively managing the accounting function, external and internal financial audits, internal management reporting as well as Statutory Accounting and Reporting. The position is responsible for ensuring the preparation and analysis of all financial reports meet the needs of the organization and comply with all applicable regulations.  This position must maintain an in depth, and up to date knowledge and understanding of both US GAAP and international Accounting principles. Additionally, this position will play a role in and have fiduciary responsibility in EMEA for compliance and protecting the interests of Cepheid and its subsidiaries. As a member of Cepheid’s team, you will be responsible for advising management of potential changes in accounting regulations or practices that may impact international operations and reporting.
    ESSENTIAL JOB RESPONSIBILITIES:

    Accountable for all Africa Accounting, including accounting close, balance sheet and Statutory Accounting/Reporting. This will include Credit mgmt., collections and Revenue recognition
    Coach, Manage and develop a team of professional accountants, ensure the staff is adequately trained on Company standard work, procedures have adequate development plans in place.
    Controllership of US GAAP obligations including leading, reviewing and coordinating the month end close including balance sheet reconciliations, reporting and statistical requirements in accordance with guidelines provided by Corporate.
    Responsible for the accuracy of the financial statement including the balance sheet. All balance sheet accounts are in scope including AR. All audits expected to be satisfactory, consistent with the rating of the past three years
    Responsible for the monthly close for all AFrica entities in accordance with US GAAP while ensuring proper maintenance of statutory financials including, reviewing and approving monthly journal entries, the preparation of monthly flux and interfacing with Corporate Accounting and the external auditors.
    Responsible for ensuring Company is compliant with all local statuary reporting requirements and that obligations are met in a timely and accurate manner.  This includes all local sales and use tax activity, VAT/GST activity and filing of locally audited country financial statements.
    Managing the accounting on Indirect Tax and Customs, with the support of the team and external consultants
    Ensure effective internal controls are in place and compliance with GAAP and applicable international and local regulatory laws and rules for financial and tax reporting.
    Ensure SOX compliance by adhering to internal control requirements, maintaining updated documentation and providing recommendations as appropriate.
    Ensure Transfer Pricing initiatives are managed and followed at all levels.
    Drive continuous process improvements within the Africa Accounting Team, in line with best practices
    Contribute to the global execution of key Global strategic initiatives & projects.
    Demonstrate and maintain a positive customer service focus to both internal and external customers.  Responsible for coordination of team deliverables for audits (internal and external

    TRAINING RESPONSIBILITIES: (REQUIRED)

    Complete all assigned and required training satisfactorily and on time.
    As a people manager, ensuring your associates attend and complete all required trainings satisfactorily and on time

    MINIMUM REQUIREMENTS:
    Education and Experience (in years): 

    Bachelor’s degree with 8+ years of related work experience OR
    Master’s degree in field with 6+ years of related work experience OR
    Doctoral degree in field with 3+ years of work experience.
    CPA or equivalent in Accounting
    Minimum 10 years in accounting with at least 3 years in a US environment
    International experience or having worked directly with multiple foreign locations and reporting
    Accounting : US GAAP knowledge
    Audit firm 3 years preferred
    Fluent in English

    Knowledge and skills: 

    Leadership experience : play an active role in all management meetings and drive the adequate behavior from the management team to ensure compliance
    Ability to communicate effectively and influence individuals in various functional areas and different levels of the organization.
    Strong analytical & problem-solving skills to research and resolve inquiries and respond in a timely manner.
    Solid organizational skills: task prioritization and effective time management.
    A proactive self-starter with a desire to learn, innovative inquisitive mindset & ability to manage multiple priorities simultaneously.
    Proactive and flexible on deadlines / be able to turnaround quickly with answers
    Able to handle confidential information in a mature manner.
    Excels in Global high performing, collaborative, diverse & agile environment
    Needs to be able to think strategically to pre-empt/adapt to a dynamic market

    Apply via :

    jobs.danaher.com

  • Chief of Unit, Human Resources Management

    Chief of Unit, Human Resources Management

    This post is located in the Talent Management Centre (TMC) Human Resources Management Section (HRMS), Division of Administrative Services (DAS). Under the supervision of the Chief, Human Resources Management Service (HRMS), the incumbent will be responsible for:
    Responsibilities

    Management of Recruitment and Classification Section (RCS):

    Day-to-day supervision, motivation and development of staff; Ensure equitable distribution of work among sub-units;
    Planning and organizing the yearly work plan of the Section;
    Oversee the establishment and continuous maintenance of records, files and databases.

    Classification Services:

    Classification and re-classification of posts up to and including D1 level, and submission of D2 level job descriptions (JDs) to Office of Human Resources (OHR), New York, for review;
    Provision of advice to staff and management on the development of JDs and encouragement and advice on the use of Generic Job Profiles;
    Provision of advice and guidance to staff and management on classification policies and procedures;
    Analysis of classification appeals related to general service posts, and liaison with OHR on appeals related to professional and higher level posts;
    Maintenance of statistics and provision of reports or inputs to reports on classification matters.

    Recruitment Services:

    Management of Job Openings (JOs), including acting as Senior Human Resources Case Officer in processing of JOs in Inspira from G5 to D2 levels;
    Oversee the advertising and management of Temporary JOs and G1-G4 level posts;
    Provision of advice and guidance to staff and management on recruitment policies and procedures; Liaison with OHR on recruitment issues and policies;
    Maintenance of statistics and provision of reports or inputs to reports on recruitment matters; Participate in the development and management of a skills database for the management of staff mobility and succession planning;
    Develop pro-active initiatives to assist the client organizations in managing expected staff turn-over;
    Responsible for vacancy management related to the Managed Re-assignment Programme for Junior Professional Staff, and, in liaison with OHR, for activities related to job openings reserved for YPP and G to P candidates;
    Oversee the recruitment of Consultants and Individual Contractors, including the establishment and maintenance of a roster of experts.

    Compensation matters:

    Represent the organization in compensation matters, including coordinating, organizing and participating in local salary surveys, and acting as Secretary of the Local Salary Survey Committee;
    Organizing and coordinating place-to-place and housing surveys in liaison with the International Civil Service Commission.

    Representative of HRMS:

    Represent HRMS in committees, working groups and relevant inter-agency meetings;
    Represent HRMS in statutory and staff – management bodies as required;
    Make presentations, briefings to staff, management and other interested or requesting parties on subjects related to work area.

    Officer-in-Charge of HRMS in the absence of the Chief, HRMS, as required.
    Perform other related duties as may be assigned.

    Competencies

    PROFESSIONALISM: Knowledge of human resources policies, practices and procedures and ability to apply them in an organizational setting. Ability to identify issues, analyze and formulate opinions, make conclusions and recommendations on complex human resources policy and development issues. Shows pride in work and in achievements;; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
    PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; Identifies priority activities and assignments; adjusts priorities as required; Allocates appropriate amount of time and resources for completing work; Foresees risks and allows for contingencies when planning; Monitors and adjusts plans and actions as necessary; Uses time efficiently.
    CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.
    LEADERSHIP: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.
    MANAGING PERFORMANCE: Delegates the appropriate responsibility, accountability and decision making; Makes sure that roles, responsibilities and reporting lines are clear to each staff member; Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; Monitors progress against milestones and deadlines; Regularly discusses performance and provides feedback and coaching to staff; Encourages risk taking and supports creative initiative; Actively supports the development and career aspirations of staff; Appraises performance fairly.

    Education
    Advanced university degree (Master’s degree or equivalent) in human resources management, business or public administration, law, or related area. A first-level university degree in combination with two (2) additional years of qualifying experience may be accepted in lieu of an advanced university degree.
    Work Experience

    A minimum of seven years of progressively responsible experience in human resources management, administrative services or related area is required.
    At least 2 years of experience in recruiting personnel in an international setting is required.
    At least 2 years of experience supervising internationally diverse teams is desirable.
    Some experience with Classification and Compensation matters is desirable.

    Languages
    English and French are the working languages of the United Nations Secretariat. For this position fluency in English is required. Knowledge of French is desirable.
    NOTE: ‘Fluency’ equals a rating of ‘fluent’ in all four areas (speak, read, write and understand) and ‘Knowledge of’ equals a rating of ‘confident’ in two of the four areas.
    Assessment
    Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.
    Special Notice
    Appointment against this post is for an initial period of one year and may be subject to extension. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
    The United Nations is Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.
    For this position, applicants from the following Member States, which are unrepresented or underrepresented in the UN Secretariat as of 29 February 2020, are strongly encouraged to apply: Afghanistan, Andorra, Angola, Antigua and Barbuda, Bahrain, Belize, Brazil, Brunei Darussalam, Cabo Verde, Cambodia, Central African Republic, China, Comoros, Cuba, Democratic People’s Republic of Korea, Dominica, Equatorial Guinea, Gabon, Grenada, Guinea-Bissau, Japan, Kiribati, Kuwait, Lao People’s Democratic Republic, Lesotho, Liberia, Libya, Liechtenstein, Luxembourg, Marshall Islands, Federated States of Micronesia, Monaco, Mozambique, Nauru, Norway, Oman, Palau, Papua New Guinea, Qatar, Republic of Korea, Russian Federation, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Sao Tome and Principe, Saudi Arabia, Solomon Islands, South Sudan, Suriname, Timor-Leste, Turkmenistan, Tuvalu, United Arab Emirates, United States of America, Vanuatu, Bolivarian Republic of Venezuela.
    Internal Applicants – when completing the PHP, ensure ALL fields, ALL professional experience and contact information are completed and up to date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you.
    Individual contractors and consultants who have worked within the UN Secretariat in the last six months, irrespective of the administering entity, are ineligible to apply for professional and higher temporary or fixed-term positions and their applications will not be considered.

    Apply via :

    careers.un.org

  • Head of Sales

    Head of Sales

    Job Purpose
    Responsible for management and delivery of sales strategies and initiatives to support the achievement of the overall business strategies through increased sales.
    Duties & Responsibilities

    Define and pursue achievement of monthly, quarterly and yearly sales targets and objectives.
    Develop, drive, integrate and support the sales strategy and its execution.
    Define and pursue achievement of monthly, quarterly and yearly sales targets and objectives.
    Manage the planning, budgeting and forecasting process of the department’s spend, providing regular reporting to the senior management.
    Continually monitor the effectiveness of the sales strategy and planned activities, providing and seeking feedback on the quality of delivery and suggesting/implementing corrective action where appropriate.
    Develop, actively manage and drive the sales pipeline for new and existing business.
    Develop strategies and identify opportunities to cross-sell / up-sell to existing clients.
    Prepare regular reports and analysis of key account activities, with detailed analysis across segments and categories.
    Monitor competitor activity enabling greater competition awareness and analysis and advising the business.
    Initiate research to provide insights into target markets with an aim of product development and enhancement to address changing and emerging market trends and identify growth opportunities.
    Maintain aggressive and sustained pursuit of business prospects in order to achieve new and renewal business targets.

    Job Specifications
    Knowledge – Academic and Professional Qualifications

    Bachelor’s Degree in Business, Sales & Marketing or related field.
    A minimum of 5 years sales experience in the FMCG or Insurance Industry with at least 3 years in a Managerial position.

    Experience

    Experience in a Business Development
    Knowledge of the financial services sector will be an added advantage.
    Strong understanding of customer and market dynamics and requirements.

    Practical Skills

    Excellent track record of performance with demonstrated ability to deliver on business plans.
    Results oriented with the ability to work under tight deadlines and meet set sales targets.
    Planning and organizing skills.
    Ability to lead and work within a team.
    Ability to think strategically, formulate business plans and execute to achieve set objectives.
    Excellent customer service orientation.
    Excellent negotiation skills.
    Excellent communication skills, both oral and written.

    Apply via :

    www.linkedin.com

  • Accountant

    Accountant

    Our client, a reputable company dealing in the sale and distribution of agro and industrial chemicals has a vacancy for a well-qualified and experienced Accountant.
    Job responsibilities:

    Maintaining the company’s general and subsidiary ledgers
    Costing products for resale and loading the same in the inventory system
    Performing reconciliation of all necessary account balances and preparing periodical management accounts
    Treasury management
    Payroll preparation and administration
    Handling taxation and all other statutory obligations
    Designing and implementing functional and effective internal controls
    Providing leadership and coordination in the preparation and implementation of annual operational budgets based on the Company’s Strategic Plan.
    Any other duty assigned by Management from time to time

    Job qualifications

    A university degree preferably in finance
    CPA finalist, preferably with ICPAK membership
     At least 2-3 years’ experience in a similar organization
    Demonstrate superior experience in handling accounts using QuickBooks in a similar organization
    A team player with good management skills
    Excellent communication skills (verbal and written)
    Avid user of Microsoft suit applications

    For more infomation, visit our website www.krestonkm.com

    Interested and qualified candidates should forward their CV to: recruitment@krestonmk.com using the position as subject of email.

    Apply via :

    recruitment@krestonmk.com

  • Database Administrator Software Developer- Full Stack

    Database Administrator Software Developer- Full Stack

    Job Purpose
    To manage the performance, security and integrity of Metropol’s database infrastructure. You will be instrumental in the planning and enhancement of the database environment for the future.
    Duties & Responsibilities
    Database Performance:
           Main Activities

    Monitor performance and manage parameters in order to provide fast response to queries.
    Use automated tools effectively to interpret the state of databases and extract areas of improvement.
    Take charge of writing and optimizing in-application database statements.
    Write and optimize queries to retrieve data from MongoDB.
    Implement a strategy for speedy data retrieval that combines relational and NoSQL datastores.

    Planning:
      Main Activities

    Map out the conceptual design for a planned database, considering both backend organization of data and front-end accessibility for clients.
    Refine the physical design to meet storage system requirements.
    Carry out capacity planning for the database.

    Reporting:
       Main Activities

    Implement a data warehousing strategy
    Write database documentation, including data standards, procedures and definitions for the data dictionary (metadata)
    Generate daily, weekly and monthly reports as discussed with your supervisor.
    Communicate regularly with technical and operational staff to ensure database integrity and security.

    Data Security:
           Main Activities

    Control access permissions and privileges on production databases.
    Maintain the data recovery aspects of a database.
    Refine the logical design of the databases so that it can be translated into a specific data model.
    Maintain data standards, including adherence to any data protection legislation.

    JOB SPECIFICATIONS
    Competencies:

    Capable of configuring popular relational database systems and orchestrating clusters as necessary.
    Ability to plan resource requirements from high level specifications
    Familiar with tools that aid with profiling server resource usage and optimizing it.
    Proficient in using Git.
    Provable two years of experience working with NoSQL datastores (MongoDB preferred)
    Provable four years of experience working with PostgreSQL.
    Skilled at optimizing large complicated SQL statements.
    Knowledge of best practices when dealing with relational and NoSQL databases.

    Skills:

    Proven ability to work under pressure and meeting tight deadlines
    Flexible and mature approach with ability to work unsupervised

    Education, Qualifications & Experience:

    Bachelor’s degree in Computer Science or equivalent.
    Certification in any relational database system.
    Training in Mongo DB is an added advantage
    Ability to write code in any contemporary language is an added advantage.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Field Service Engineer (Rwanda)

    Field Service Engineer (Rwanda)

    POSITION SUMMARY:
    Ensure customer satisfaction through effective troubleshooting, repair, installation, and maintenance of GeneXpert and Infinity products. Address customer support issues promptly and professionally.
     
    PRIMARY JOB RESPONSIBILITIES:

    Develop and maintain excellent relationships with customers, ensuring a high level of customer satisfaction through proactive attitude and actions to optimize system performance
    Proactive preventive maintenance and modifications, reactive repairs and basic calibration, and installations and de-installations, in a timely, productive, and cost-effective way

    Train customers in the appropriate maintenance of systems.
    Maximize system performance and minimize downtime
    Interpret customers’ needs and take responsibility for problem resolution amongst other functions liaising with the customer on administrative and technical matters
    Manage all aspects of field support, which is not limited to system hardware and software, PCs, and networking/wireless networking
     

    SECONDARY JOB RESPONSIBILITIES:

    Provides technical direction and support to customers on instrument operation, assay development, and maintenance of company products.
    Install instrumentation, train customers and ensure a smooth and rapid start-up for new customers
    Introduce the Cepheid instrumentation, software and reagents to customers upon installation

    Integrate Cepheid instruments into customer laboratories and provide customer support to the customer during the evaluation and validation process
    Assist in the development and optimization of assays on Cepheid instrumentation
    Work closely with sales, marketing and QA/QC to address customer concerns, determine corrective action and customer follow-up
    Spares management including stock levels, request and dispatch
    Ensuring correct documents and stickers get sent with new instruments

    Perform monthly cycle counts on workshop/warehouse inventory as well as car stock
     

    ACCOUNTABILITIES:
     

    Troubleshoot, repair and recalibrate Cepheid instruments following approved procedures
    Provide clear and concise documentation for all work in accordance with company procedures and ISO/QSR requirements
    Proactively participates in the quality systems and quality improvement

    Comply with ISO 13485 requirements and maintain effectiveness of the quality management system
    Complete accurate service records both electronically and manually
    May be required to write PDR or NCR as directed by the Manager
    Perform visual final inspection (QA) and order/replenish parts for service
    Ensuring certificate of compliance get copied and filed
     

    TRAINING RESPONSIBILITIES: (REQUIRED)
     

    Complete all assigned and required training satisfactorily and on time

    MINIMUM REQUIREMENTS:
     

    High School degree (or equivalent experience) with 4-6 years of related work experience OR

    AA or Technical Trade Degree with 2-4 years of related work experience.
    3-4 years’ experience in field lifecycle maintenance, sales support, or technical services role

    Knowledge and experience with testing electronic measuring devices
    Experience with troubleshooting and repair of medical devices (diagnostic advantageous)
    Experience or ability to work with other electronics test equipment
    Ability to read and follow process procedures, work instructions, job standards and related information
    Possess computer and software skills (including Windows XP, Windows 7 MS Office, etc.)

    ADDITIONAL REQUIREMENTS:
     

    Possess the ability to work with customers and vendors at both business and technical level
    An exceptional time management skill is a must
    Capable of explaining technical procedures in writing or verbal is essential
    Ability to work independently and self-motivated is required
    Must be able to travel approximately 75% of the time
    Fluent in English and local languages
    French will be an added advantage

    Understands and complies with the rules, regulations, policies, and procedures
    Ability to establish and maintain effective working relationships with internal and external customers

    OTHER REQUIREMENTS:

    Required to spend around 80% on-site with customers
    Valid motor vehicle license
    Travel mostly limited to Eastern African countries, but will include some worldwide travel to France
    The individual may be asked to do other job duties as required by the business

    Will be required to work after hours from time to time
     

    Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

    Apply via :

    jobs.danaher.com

  • Technical Support Specialist

    Technical Support Specialist

    POSITION SUMMARY:

    The Technical Support Specialist is responsible for providing advanced product support to customers requiring assistance with assays sold and distributed by Cepheid. As a member of the Tier 2 Technical Support Team, you provide product support to internal and external customers via phone, email and web serving as the technical expert in Cepheid’s Customer Care experience.

    ESSENTIAL JOB RESPONSIBILITIES:

    Engage customers to collect and compile detailed information about customer complaints
    Conduct advanced data analysis and troubleshooting, understanding customer sample collection, processing and laboratory practices
    Investigate and resolve advanced customer complaints
    Document complaints and resulting investigations in the complaint management system
    Interface with Service and Global Product Support to escalate and resolve more complex cases

    Adhere to Quality Management System procedures
    Maintain product knowledge and support continuous improvement efforts
    Contribute to quality compliance through accurate and concise case documentation
    Represent Technical Support on projects and operational teams, communicating findings back to Technical Support
    Complete all assigned and required training satisfactorily and on time

    Performs additional tasks as assigned by the Technical Support Manager or Supervisor
     

    TRAINING RESPONSIBILITIES: (REQUIRED)

    Complete all assigned and required training satisfactorily and on time

    MINIMUM REQUIREMENTS:

    Bachelor’s degree with 2+ years of related work experience OR Master’s degree in field with 0-2 years of related work experience.
    Relevant experience as a Virology/Microbiological Laboratory Technician or Clinical Laboratory Scientist for Virology/Microbiology in a hospital or commercial clinical laboratory or in Technical Support

    Knowledge and skills:

    Fluent English is required (additional languages would be an advantage – French, Italian, Polish, Russian, Spanish, Portuguese,German)
    Customer oriented – understands customer expectations and empathizes with customer & patient needs
    Laboratory or Technical Support Experience in one or more of the following preferred:
    PCR and Microbiology, Molecular Biology Oncology or Virology
    Patient sample collection practices and workflow
    Sample preparation practices and methodologies
    Laboratory analytical diagnostic equipment, medical devices and software
    Knowledge and use of commercial computer application packages (MS Office)
    Familiarity with SalesForce.com (or similar CRM System) a plus
    Laboratory or Technical Support Experience in one or more of the following preferred:
    PCR and Microbiology, Molecular Biology Oncology or Virology
    Patient sample collection practices and workflow
    Sample preparation practices and methodologies
    Laboratory analytical diagnostic equipment, medical devices and software
    Able to follow complex procedures and processes
    Excellent written and verbal communication skills
    Curious & self-motivated with ability to learn a complex technology platform quickly
    Proactively analyzes complex problems, draw conclusions and propose precise action plans
    Works independently in a structured manner with the ability to prioritize critical tasks
    Builds collaborative work relationships with different teams, including Field Service, Sales, Marketing and Quality.
     

    Thrives in a dynamic and fast-paced environment

    Other:
     

    Available to work different shifts, evenings, weekends, and holidays as necessary
    May include occasional overnight travel
     

    The statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.

    Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

    Apply via :

    jobs.danaher.com