Jobs Kenya

Company Founded: Founded in 1996

  • Field Force Operations & Training Lead, SSA

    Field Force Operations & Training Lead, SSA

    Job Description

    JOB PURPOSE

    The Field Force Operations & Training Lead SSA will drive tailored, continuous on-demand field force medical training for new and continuing field force associates & support the Cluster Field Force Excellence & Capabilities Leads in driving field force operations across SSA including supporting execution excellence for Field Medical teams, KAMs & CEES (from a CRM perspective) in line with SSA strategic priorities.

    Major Accountabilities

    Field Force Training (60%)

    Support the development and implementation of SSA Field Force sales training strategy to ensure all field force are empowered to seize market opportunities today and, in the future (especially at the time of onboarding for all field force associates on all the focus TAs across SSA).
    Collaboratively design and operationalize a tailored medical training plan for new and continuing field force associates across SSA to enhance their field execution excellence capabilities.
    Review medical training content to ensure it meets SSA field force needs.
    Conduct continuous skill gap analysis across all field force in SSA to inform tailored interventions to bridge the gap.
    Support Cluster Field Force Excellence & Capability Leads to design and implement individual career development plan of the field force associates in consultation the cluster Field Excellence and Capabilities Lead and other stakeholders such as People & Organization, First Line Sales Managers, Brand Managers etc.
    To diagnose needs.
    Identify development actions and appropriate stakeholders to support.
    Follow up and evaluation of the degree of success of the development plans.
    Participate in the continuous evaluation of the field force associates performance- impact of interventions on change of behavior.
    Coordinate the regular execution of quantitative and qualitative assessments of all training activities of the field force across SSA: number of trainings done over the number trainings planned & training participant feedback, knowledge check to see level of understanding of concepts etc.

    Special Field Force Projects (10%)

    Support Field Force Excellence Head in implementing Field Excellence projects aimed at achieving standardization in execution across SSA including but not limited to:
    Providing technical support to ensure smooth implementation of Voice of the Customer (VFI).Supporting the continuous review of content in the SSA Field Force Academy.

    Field Medical, KAM & CEES Field Excellence (30%)

    Support Cluster Field Force Excellence & Capabilities Leads in driving operational excellence and consistency in execution across the Field Medical teams, KAM & CEES (CRM perspective).
    Create efficiency and consistency by process streamlining, optimizing communications, enhancing customer engagement plans, and demonstrating field Medical, KAMs and CEES value through enhancing the regular tracking of field productivity metrics and sharing with relevant stakeholders.
    Provide ONCORE training for new and continuing Field Medical, KAM & CEES teams across SSA.
    Optimize the use of resources through coaching, development plans and training to build skills for maximum performance.
    Identify future capabilities required for customer engagement in the changing landscape and develop and implement appropriate training.
    Collaborates with Global teams to ensure adoption and execution of tailored initiatives.
    Collaboratively support the creation and implementation of local processes and practices for MSLs, KAMS & CEES regarding field excellence.
    Manage Medical Content upload on Veeva Vault to ensure that the Field Medical Teams have the right digital content to enrich HCP engagements.

    Leadership

    Full adherence to P3 principles and ethical behaviors:
    Role model ethical behaviors, exercise good judgement and principles-based decision-making.
    Create a trust-based environment that motivates associates to do their best.
    Leadership across clusters
    Influence beyond own role, by sharing best practices, expertise, and experience to shape the regional strategy.

    KEY PERFORMANCE INDICATORS

    SSA objectives (Achievement of inland sales targets, financial targets, specific SSA-related output KPIs, productivity targets).
    Skill gap reduction.
    Training impact.
    Field Force Excellence KPIs for the Cluster, including FF impact across the region (6IBs).
    Culture (Our Voice, Speak Up & Team Perspective).
    Above 80% achievement of annual training plan across all clusters.
    Culture journey – building strong value adding relationships, portray the Novartis values & behaviors daily, patient centricity.

    Apply via :

    sjobs.brassring.com

  • Senior Human Resources Assistant (For Roster Purposes) -Multiple JO, G7 Human Resources Assistant (For Roster Purposes) – Multiple JO, G6

    Senior Human Resources Assistant (For Roster Purposes) -Multiple JO, G7 Human Resources Assistant (For Roster Purposes) – Multiple JO, G6

    Responsibilities
    RECRUITMENT AND PLACEMENT:

    Support Hiring Managers on vacancy announcements process.
    Participates in the selection of candidates for secretarial, clerical and related categories positions, including evaluating and screening applications of such candidates, preparing profiles of candidates, and conducting preliminary interviews, and conducting roster searches for vacancies and identifying short-list of candidates.
    Assists in the filling of posts, including initiating and following-up on reference checks and academic verifications, ensuring the completion of the pre-recruitment formalities, calculating salaries and related benefits, and preparing and dispatching offers of appointment and Statement of Emoluments.
    Provides input into policy development for the HR policies of staff in the General Service, non-staff including consultants, individual contractors and related categories.
    Schedules and coordinates entry tests for secretarial/clerical/trades and crafts/security positions.
    Assists in organizing and coordinating competitive recruitment examinations.
    Oversees the maintenance of job openings files and tracking status of vacancy announcements.

    STAFF DEVELOPMENT AND CAREER SUPPORT TRAINING:

    Assists in the development of career development programme.
    Assists in the organization and conduct of training courses and workshops.

    JOB DESIGN AND CLASSIFICATION:

    Assists in reviewing and processing requests for classification which includes assessing the duties, scope, and responsibilities of the position to determine level.
    Assists in reviewing and processing requests for classification.
    Provides advice and answers general queries on classification procedures and processes.
    Assists in providing documentation and background materials relating to classification appeals.

    LOCAL OUTREACH INITIATIVES:

    Support in the coordination of local outreach initiatives to attract potential talent e.g., university career fairs, online webinars, social media platforms like LinkedIn, etc.
    Support on local head-hunting initiatives to attract potential talent to apply for advertised vacancies.

    ROSTER MANAGEMENT:

    Support in the building and maintenance of rosters for pre-qualified candidates across critical Job families for ease of recruitment during surge or urgent recruitments.

    GENERAL:

    Supervises the maintenance of automated databases and the centralized reference and filing systems.
    Undertakes research on a range of HR related issues and prepares notes/reports.
    Conducts research on precedents, policy rulings and procedures.
    Supervises compilation and preparation of statistical reports on HR related issues.
    Assists in the preparation of information circulars for HR related issues.
    Provides general office support services; processes, drafts, edits, proofreads and finalizes for signature/approval, a variety of correspondence and other communications; sets up and maintains files/records (electronic and paper); schedules appointments/meetings, monitors deadlines, etc.
    Prepares written response to queries concerning HR related matters.
    Trains and provides supervision to new and lower-level staff in the unit.
    Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
    Assists with visualizations and updating information material such as web pages or brochures.
    Ensures that requirements and background information used for data analysis are documented.
    Lead and supervise junior HR Assistants assigned.
    Support on any assigned HR projects.
    Performs other relevant duties as required.

    Competencies

    PROFESSIONALISM: Knowledge of human resources policies, procedures and practices and ability to interpret and apply them in an organizational setting. Demonstrates use of initiative and makes appropriate linkages in work requirements and anticipates next steps. Ability to apply knowledge of various United Nations administrative, and human resources rules and regulations in work situations. The ability to perform analysis, modeling and interpretation of data in support of decision-making. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
    TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
    PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

    Education

    Completion of secondary school/High school diploma or equivalent is required.
    Supplemental training in human resources, administration, or related area is required. Bachelor’s degree in human resources, business administration and other related area is desirable.
    Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. The GGST is administered to applicants when required before the administration of a written assessment and/or interview. Successful passing of the Administrative Support Assessment Test (ASAT) in English at the United Nations Headquarters (UNHQ), Economic Commission for Africa (ECA), Economic and Social Commission for Western Asia (ESCWA), United Nations Office at Geneva (UNOG), United Nations Office at Vienna (UNOV), International Criminal Tribunal for Rwanda (ICTR) or International Criminal Tribunal for the former Yugoslavia (ICTY) may be accepted in lieu of the GGST.

    Job – Specific Qualification

    Certification in human resources at the diploma level or equivalent is desirable.
    Training in Enterprise Resource Planning (ERP/SAP), such as Umoja or similar is desirable.

    Work Experience

    A minimum of 10 years of progressively responsible experience in human resources management, administrative services or related area is required out of which 3 years should be in recruitment. The minimum years of relevant experience is reduced by two years for candidates who possess a first level University degree.
    A minimum seven (7) years of hands-on experience in recruitment as a recruiter at the United Nations or similar international organization is required.
    Experience with Enterprise Resource Planning System (ERP) such as Umoja or similar is required.
    Work experience with PeopleSoft System such as inspira or similar is required.
    Experience in handling a large portfolio of multi-cultural clients located in multiple geographical locations is desirable.
    Experience in managing a team of human resources assistants is desirable.
    Experience in handling the recruitment of consultants and individual contractors in the United Nations or similar international organization is desirable.
    Work experience of one (1) year or more in data analytics or related area is desirable.

    Languages

    English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another official United Nations language is desirable.

    NOTE:

    “Fluency equals a rating of “fluent” in all four areas (read, write, speak, understand) and ” Knowledge of” equals a rating of” confident” in two of the four areas.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Associate Information Systems Officer

    Associate Information Systems Officer

    Responsibilities

    Manage and oversee ICTS tasks related to the DG’s Compact.
    Collect and update data for Sub-programme 4 (ICTS), ensuring accurate and timely reporting of results in the Programme of Work.
    Develop and implement innovative solutions to customize the Service Management Tool, aligning it with approved CBO service lines.
    Monitor and drive continuous service and process improvement initiatives.
    Assist with data analytics for CBO survey results, providing insights and analysis for DAS services as a whole.
    Participate in preparing user requirements and other technical specifications.
    Undertake analysis of well-defined modules within the system, develop enhancements and new features to existing systems; may design and implement small, stand-alone systems as needed (e.g., to meet individual user requirements).
    Participate in developing and maintaining Information Systems project plans, schedules, and budgets. Assist in identifying appropriate human and technical resources to complete the project, assist in assuring that deviations from project schedule are addressed and communicated, assist in developing timely project status reports, monitoring project risk factors, escalating project issues, and providing Quality Assurance for all project deliverables.
    Write and develop programs to interface with existing systems.
    Ensure data security and integrity.
    Prepare, update and maintain system’s documentation and related technical/procedural manuals.
    Assist in the set-up and monitoring of software performance measures.
    Participate in facilitating communications between ICTS and its clients for good client relations and be responsible for small to medium client accounts.
    Assist in the development of Service Level Agreements (SLAs) between the client and ICTS, for either specific IT services or general technology support, including any charge back mechanisms.
    Draft training materials and conduct training sessions and demonstrations of systems for users.
    Perform any other duties as required.

    Competencies

    PROFESSIONALISM: Good knowledge of systems design and development, management, implementation and, maintenance of information systems; ability to develop and manage centralized or decentralized institutional systems; conceptual and strategic analytical capacity to understand information systems and business operational issues so as to thoroughly analyze and evaluate critical systems matters; good knowledge of a range of computer languages and development paradigms, knowledge of organization’s information infrastructure and IT strategy as it relates to user area(s); ability to analyze and interpret data in support of decision-making and convey resulting information to management; shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
    TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
    CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect.

    Education

    Advanced university degree (Master’s degree or equivalent) in Information Systems, Computer Science, Mathematics, Statistics or related field is required. A first-level university degree in similar fields in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
    Certification in Prince 2 or PMP project management frameworks is desirable.
    Certification in ITIL foundation is desirable.

    Work Experience

    A minimum of two years of progressively responsible experience in IT Software Projects planning, design, development, implementation and maintenance of computer information systems or related area is required.
    Experience in data analytics or related area is desirable.
    Work experience within the United Nations system or similar international organization is desirable.

    Languages

    English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another official United Nations language is desirable.

    Apply via :

    careers.un.org

  • Microsoft Dynamics ERP Consultant

    Microsoft Dynamics ERP Consultant

    Introduction

    Action Africa Help International (AAH-I) is an African-led, Africa focused international non-governmental organization that works with communities in Africa, particularly women, children and youth, to sustainably improve their quality of life.

    AAH-I works as a facilitator with the most marginalized communities in Africa (Kenya, Somalia, South Sudan, Uganda, Zambia, Djibouti, and Ethiopia), supporting their self-reliance efforts so that they can empower themselves to become resilient and ensure that no one is left behind.

    AAH-I is implementing an ERP, Microsoft Dynamics Navision, for the management of various departmental processes and would like to engage a consultant with the technical knowledge of the system, as well as a good in-depth understanding of AAHI’s processes with a great experience of ICT systems project management.

    Deliverables and Objectives

    Bridging the gap between the developers and AAHI by acting as a Consultant, and working very closely with AAHI’s ICT department.
    Audit and identify the gaps in the system based on the initial ERP TOR and User Specifications (UAT scripts)
    Identify and resolve all burning/ recurrent issues in the system across all countries in all modules.
    Review our (AAHI users’) understanding and ability in using the system
    Audit security features of the system, including permissions, attacks, logs, etc.
    Check the capacity, risks, and limitations of the system and the system developer capacity to deliver and give a report to AAHI
    Advise other functionality of the system at a full-scale level
    Complete all other issues that have not been started or tested
    Work and push the development team for the documentation: Manuals, codes, workflows, Database tables, etc., as outlined in the original ERP TOR
    Set up a work plan with timelines that will strictly be followed
    Use and manage online tools to monitor the tasks at hand; prioritize the tasks and demonstrate clear coordination of the tasks.
    Integration of Business Intelligence tools for reporting purposes, and any other tools and components such as MnE and CRM.
    Come up with a plan to handle the training of the users, and get involved in the training.

    Scope of the Work

    The consultant will work with the existing developers and the AAHI ICT team to finalize the customizations of the Microsoft Dynamics Navision system to meet the requirements of AAH-I**.** The scope of the customizations is outlined in “AAH-I Microsoft Dynamics 365 Customization Requirements” document. This document is an integral part of this TOR. The consultant is expected to bear in mind that user’s requirements may be redefined by the users in question during the user acceptance test of the system. This should be effected if they do not fall out of the already accepted scope. The consultant will test and help finalize what has not been done from the overall expected system features as below:

    Single Sign-In: Thesystem should provide a single sign in Intranet interface by which the user accesses all the underlying applications
    Workflow: The system should have workflows for various business processes. These workflows should be formulated using the existing procedures and benchmarking on the recommended workflow standards.
    Dashboards: The system should be able to generate dashboards to various users of the system. This should be formulated based on different information requirement for different users of the system.
    Web Access: The system should be accessible via internet on a web browser.
    Reports: The system should be configured so that it is able to generate different reports to different system users as per their needs so as to support day to day management and running of the organization.
    Controls: Controls should be in-built within the system where, marker-check is implemented and access to information on the system should also be restricted per the user access levels and rights.
    Single Database: The system should run from a single central database that is secure.
    User Access Levels/Roles/Rights: The system should have a user administration center which manages user roles, users access levels and the right they have over the information on the system i.e. what they have access and what they do not have right to access.
    Multi-Currency: The system should be able to work with different currencies used in Kenya, Uganda, South Sudan, Somalia, Zambia, Tanzania, Rwanda, Burundi, Ethiopia, Djibouti as well be able to generate reports in other donor reporting currencies which includes USD, GBP among others.
    Document Management: The system should have an underlying document management system to allow users to upload crucial documents as attachments to various system entries. This helps in archiving crucial documents.
    Data Security: The system should be well secured from unauthorized access and data in the system well secured.
    Email Notifications: The system should be configurable to send out email alert notifications.
    Audit Trail: The system should have an audit trail for all the events in the system.

    Consultant profile requirements

    ICT system Project management experience- must be proven with referrals
    Technical qualifications: Microsoft Dynamics system proficient.
    Requirements: BSc/ MSc Computer Science or a related degree, SQL, report Design and Formatting, and/or Microsoft Dynamics Certification.
    Finance qualifications: COA, Reports- Standard reports: Statement of Financial Position, Statement of Comprehensive Income, Statement of Cash Flow Statement, Change in Equity, Fixed assets movement schedule. Preferred requirement: CPA/ACCA
    A minimum of 3 organizations worked for with proof indicating the sectors (attach contracts first page and the signature page)
    Proof of Tax Compliance

    5.0 Timelines

    This assignment will take place within 3-6 months from the contract signing date unless changes are made that will appear in the contract.

    Application procedureThe interested candidates are requested to submit:The proposal should be submitted to:AAHI HQ (procurementhq@actionafricahelp.org) on or before 30th of June 2023

    Apply via :

    procurementhq@actionafricahelp.org

  • Senior Contracts Management AS, G7 Procurement Assistant (Duration 364 Days)

    Senior Contracts Management AS, G7 Procurement Assistant (Duration 364 Days)

    Responsibilities

    Manage in collaboration with all internal and external stakeholders contract amendment or extension.
    Monitor and track the state of all contracts and initiate and perform contract administration actions to prevent occurrence of contractual or operational risks.
    Prepare periodic reports on state of all contracts as well as pertinent issues, actions, risks, etc. that may arise during the contract administration phase.
    Closely collaborate with procurement team as well as clients on strategizing acquisition exercises.
    Identify, memorialize, and disseminate best practices and lessons learnt from administering a contract.
    Manage a proper contract closure, record retention, maintenance of the contract file, and handling security instruments (e.g. Performance Security),
    Assist in resolution of contractual dispute in collaboration with internal and external stakeholders.
    Ensure maintenance of relevant proper record retention (electronic, hardcopy or both) pertinent to a contract, internal databases, and files; keeps track of any contractual agreements, direct provisioning contracts, etc. and informs affected users of contractual rights and obligations.
    Establish performance indicators in relation to Contract Administration.
    Ensure that the Section maintains complete and accurate electronic and hard copy records to ensure proper accountability.
    Coordinate with all stakeholders in preparing for internal and external audit exercises.
    Drafts a variety of correspondence relevant to contract administration.
    Supervises and assigns and reviews the work of more junior staff.
    Perform other duties as assigned.
    Competencies
    PROFESSIONALISM: Knowledge of internationally recognized procurement standards and of all phases of international procurement techniques and operations used in contracting for highly complex and technologically advanced goods and services. Knowledge of contract law and expertise in handling complex procurement and contract issues. Knowledge of quantitative methods to measure supplier capacity systems and ability to identify sources of supply, market trends and pricing. Ability to shape and influence agreements with requisitioning units and vendors. Ability to apply technical expertise to resolve a range of complex and/or sensitive issues/problems. Ability to develop procurement policies, procedures and new programmes. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
    PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
    CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

    Education

    Completion of High school diploma or equivalent is required.
    Supplementary courses or additional training in procurement functions is desirable.
    Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. The GGST is administered to applicants when required before the administration of a written assessment and/or interview. Successful passing of the Administrative Support Assessment Test (ASAT) in English at the United Nations Headquarters (UNHQ), Economic Commission for Africa (ECA), Economic and Social Commission for Western Asia (ESCWA), United Nations Office at Geneva (UNOG), United Nations Office at Vienna (UNOV), International Criminal Tribunal for Rwanda (ICTR) or International Criminal Tribunal for the former Yugoslavia (ICTY) may be accepted in lieu of the GGST.

    Job Specific Qualification

    Chartered Institute of Purchasing and Supplies (CIPS) Level 4 or equivalent certification is required.

    Work Experience

    A minimum of ten years of progressively responsible experience in procurement, contract management, administration, supply chain management and/ or related area is required.
    The minimum years of relevant experience is reduced by two years for candidates who possess a first level University degree.
    At least three-years demonstrated experience which involves administration of procurement related contracts that supports the needs of multiple organizations such as UN Entities or similar organizations is required. Such experience shall include data analysis and preparing report on various contract administration matrices.
    At least one-year demonstrated experience in participating in collaborative procurement working group or similar network which involves multiple organizations such as UN Entities or similar organizations is desirable.
    Experience working with a Systems, Application and Products (SAP) system or another Enterprise Resource Planning (ERP) system is desirable.
    One (1) year or more of experience in data analytics or related area is desirable.

    Languages

    English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another official United Nations language is desirable.

    Deadline: 27 June 2023

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Information Technology Assistant, G6 Procurement Officer (364 Days) Human Resources Assistant (For Roster) – Multiple Jo Senior Human Resources Assistant (For Roster) – Multiple Jo Information Systems Officer, P3 – Temporary

    Information Technology Assistant, G6 Procurement Officer (364 Days) Human Resources Assistant (For Roster) – Multiple Jo Senior Human Resources Assistant (For Roster) – Multiple Jo Information Systems Officer, P3 – Temporary

    Responsibilities

    Desktop Administration and Configuration:

    Supervise junior staff for specific projects;
    Monitor all personal computers running the UN software delivery system;
    Perform software distribution updates, scripting, testing and support;
    Perform research into new versions of centrally supported software, perform beta testing, production rollout and post production support;
    Perform 2nd level desktop troubleshooting;
    Provide technical advice to clients;
    Provide guidance and training to staff;
    Prepare, maintain and update files and internal databases;
    Draft documentation and reports.

    Service Installation and Support:

    Receive and log service request calls;
    Resolve problem and incident management requests;
    Schedule service requests including equipment replacement/installation, software installation, Local Area Network connection, return to stock, site surveys;
    Diagnose and resolve any hardware, software or connectivity problem;
    Provide basic training to end user;
    Log all action including site survey, steps taken to resolve problem or to complete task and problem encountered, current status;
    Act as focal point for technical staff at lower levels;
    Escalate tasks to the appropriate parties;
    Detect problem patterns and recommend solutions.

    Service Coordination:

    Receive and log service requests;
    Create and assign work order in accordance with the established procedures;
    Distribute work assignment and monitor progress;
    Liaise with other ICTS teams to facilitate completion of service requests;
    Provide advice to clients regarding ICTS standards and workflow processes;
    Perform quality assurance procedures;
    Address escalated problems and monitor resolution.

    iNEED Customer Relationship Management (CRM) System:

    Use iNEED and Nairobi Service Hub (NSH) as platforms to register and address all ICTS calls;
    Participate in the Gap analysis of iNEED/NSH for ICTS Services;
    Provide assistance in data preparation of iNEED/NSH;
    Assist in the administration of iNEED/NSH as and when required;
    Assist in training ICTS contractors and other ICTS teams in the usage and utility of iNEED;
    Update and maintain a knowledge base database with tested, proven and practiced IT solutions and best practices that can be used for problems logged in iNEED requirements.

    Intranet Update:

    Update and modify information on the ICTS intranet and ensure that it is up-to-date;
    Liaise with other ICTS Intranet focal points for Intranet information gathering.

    Problem Management:

    In accordance with Information Technology Infrastructure Library (ITIL) best practices, assist and coordinate weekly meetings with problem managers; Escalate problems based on established criteria and Standard Operating Procedures;
    Ensure problems are addressed within the benchmark. Identify and develop quick solutions within the ICTS problem manager’s framework;
    Follow-up on issues and record solutions in the knowledge base data base for future reference and usage;
    Act as a focal person for all problems past benchmark and generate weekly reports on actions being taken or solutions identified.

    Data analytics:

    Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making;
    Assists with visualizations and updating information material such as web pages or brochures.
    Perform other related duties as may be assigned.

    Competencies

    PROFESSIONALISM: Knowledge of information technology and applications, including computer system networks; Good technical skills, ability to conduct network maintenance, provide server services and user support; The ability to perform analysis, modeling and interpretation of data in support of decision-making; Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; Remains calm in stressful situations; Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
    COMMUNICATION: Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify, and exhibits interest in having two-way communication; Demonstrates openness in sharing information and keeping people informed.
    CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.

    Education

    Completion of high school diploma or equivalent is required.
    Supplemental training in computer Science, System Administration, Database Administration, Service Operations, System Analysis, Software Development, or other related IT field is required.
    Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Successful passing of the Administrative Support Assessment Test (ASAT) in English at the United Nations Headquarters (UNHQ), Economic Commission for Africa (ECA), Economic and Social Commission for Western Asia (ESCWA), United Nations Office at Geneva (UNOG), United Nations Office at Vienna (UNOV), International Criminal Tribunal for Rwanda (ICTR) or International Criminal Tribunal for the former Yugoslavia (ICTY) may be accepted in lieu of the GGST. The GGST is administered to applicants when required before the administration of a written assessment and/or interview.

    Work Experience

    A minimum of seven (7) years of relevant and progressively responsible experience in the Information Technology Support field or related field is required.
    The minimum years of relevant experience is reduced by two years for candidates who possess a first level University degree.
    A minimum of 2 years experience in overseeing service desk support and in the use of any Client Relationship Management system (e.g. Siebel or ServiceNow) is required.
    A minimum of 4 years experience in assisting in the administration of vendor performance and contract management is required.
    Work experience in the administration, management and operation of a large Information Technology environment with Microsoft 365 is required.
    1 year or more of experience in data analytics or related area is desirable.

    Languages

    English and French are the working languages of the United Nations Secretariat. For the position(s) advertised, fluency in English is required. Knowledge of another official United Nations language is an advantage.
    NOTE: “Fluency equals a rating of “fluent” in all four areas (read, write, speak, understand) and ” Knowledge of” equals a rating of’ confident” in two of the four areas.

    Assessment

    Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Project Architect, Interiors and Accessibility, P3

    Project Architect, Interiors and Accessibility, P3

    Responsibilities

     Applies commonly used architectural practices and precedents in monitoring and completing portions of larger projects related to the interior design, construction, or repair of buildings.
     Coordinates and checks the work of architectural and engineering consultants specializing in the areas of interiors, design and compliance with energy, accessibility and safety standards.
     Plans and designs specifications for projects.
     Conducts preliminary site investigations to obtain field data such as soil characteristics, drainage and other data required for building site selection.
     Prepares design layout for smaller or less complex portions of buildings and facilities.
     Develops technical data regarding materials, sizes, dimensions, and quantities and costs to be incorporated in formal specifications.
     Estimates costs of repairs of damaged buildings, facilities and systems to determine feasibility of repairs or replacement.
     Liaises with UNON project stakeholders for related specialized phases to arrive at mutually satisfactory approaches to problems by exchanging and comparing data.
     Conducts investigations to develop improved designs and construction techniques.
     Analyzes project proposals to ensure technical feasibility and to ensure that project objectives are attainable within prescribed resources.
     Assists in tendering of construction services and site supervision.
     Collects and analyzes data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.
     Any other duties as assigned.

    Competencies

     PROFESSIONALISM: Ability to apply architectural skills and to participate in architectural projects, including preparation of cost estimates, research of data and preparing graphs. The ability to analyze and interpret data in support of decision-making and convey resulting information to management. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
     TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
     CREATIVITY: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.
    Education
    Advanced university degree (Master’s degree or equivalent) in engineering, architecture or other related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
    Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.

    Work Experience

    A minimum of five (5) years of progressively responsible experience in architecture or related
    area is required.
    Experience in utilizing AutoCad and Revit is required.
    Experience in using Building Information Modelling (BIM) is desirable.
    Experience in interior design of conference rooms or large meeting rooms is desirable.
    Experience in undertaking accessibility projects is desirable.
    Two (2) years or more of experience in data analytics or related area is desirable.

    Languages

    English and French are the working languages of the United Nations Secretariat. For this position fluency in English (both oral and written) is required. Knowledge of another UN official language is desirable.

    Apply via :

    careers.un.org

  • Senior Finance and Budget Assistant, G7

    Senior Finance and Budget Assistant, G7

    Responsibilities
    BUDGETING:

    Preparation of cost estimates and budget proposals in terms of staff and non-staff requirements for regular budget and extra-budgetary resources under UNON Administration;
    Monitoring budget implementation and performance and recommending reallocation of funds as necessary;
    Ensuring that requisitions for goods and services are in line with authorized budgets, the priorities of the Organisation and within he UN financial rules and regulations;
    Reviewing requests for creation and extension of positions as well as requests for recruitment in terms of availability of funding;
    Assisting in the execution of cost recovery in line with established agreements and policies and providing support on the collection of associated receivables;
    Performing certifying functions of financial transactions as per delegation.

    ACCOUNTING:

    Responsible for the processing of financial documents in line with the financial rules and regulations;
    Reviewing and analysing of various accounting data, financial statements input and preparation of reports;
    Scrutinising supporting documents for completeness, accuracy and validity of requests in line with applicable policies, procedures, rules and regulations;
    Verifying accuracy of postings and processing corrections as appropriate;
    Analysing and monitoring open item managed accounts (OIM) in the SAP ERP system (UN Umoja), initiating and coordinating corrective action;
    Performing approval functions of financial transactions as per delegation.

    GENERAL:

    Preparing and analysing reports with a view to identifying anomalies and unusual trends and recommending corrective action as appropriate;
    Performing data extraction and preparing various reports for management review;
    Responding to queries and drafting correspondence in relation to budgetary and financial matters from management, clients (internal and external), auditors and other stakeholders and ensuring timely responses to clients’ requests and queries through the iNeed portal;
    Ensuring that accurate and complete accounting; reporting and internal control systems are functioning;
    Ensuring that all relevant records and audit trails are maintained;
    Acting as team leader and provide day-day management and supervision, training and guidance to other general services staff;
    Providing support to Unit Chief in the planning of unit and team staff work plans, monitor and report performance against the plans and key performance indicators;
    Knowledge retention and quality assurance focal point for the team;
    Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making;
    Assists with visualizations and updating information material such as web pages or brochures;
    Performing other related duties as required by Section or Unit Chief.

    Competencies

    PROFESSIONALISM: Knowledge of, and ability to apply financial rules, regulations and procedures in the UN environment; knowledge, skills and ability to extract, interpret, analyze and format data across the full range of finance and budget functions; shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
    CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
    ACCOUNTABILITY: Takes ownership of all responsibilities and honors commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
    TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even if such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

    Education

    Completion of High school diploma or secondary school is required.
    Supplemental courses/ training in finance, administration, project management or related field is desirable.
    A recognized accountancy qualification (e.g., Certified Public Accountant (CPA), Association of Chartered Certified Accountants (ACCA), Chartered Institute of Public Finance Accountants (CIPFA) is desirable.

    Work Experience

    A minimum of ten (10) years of progressively responsible experience in finance, budget or related area is required. The minimum years of relevant work experience is reduced by two years for candidates who possess a first level University degree.
    Experience in supervising a team is required.
    Experience with International Public Sector Accounting Standards (IPSAS) is desirable.
    Working experience with an Enterprise Resource Planning (ERP) finance system such as Oracle or SAP is desirable.
    Experience with complex data analysis and reconciliations is desirable.
    Working experience with business intelligence tools is desirable.
    Experience with integrated business processes, analytical and reporting tools is desirable.

    Languages

    English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another official United Nations language is desirable.

    Apply via :

    careers.un.org

  • Project Architect, Landscape and Sustainability

    Project Architect, Landscape and Sustainability

    Competencies

     PROFESSIONALISM: Ability to apply architectural skills and to participate in architectural landscape and sustainability projects, including preparation of cost estimates, research of data and preparing graphs. The ability to analyze and interpret data in support of decision-making and convey resulting information to management. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
     TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
     CREATIVITY: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.

    Education

    Advanced university degree (Master’s degree or equivalent) in Engineering, Architecture or related field is required.
    A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
    Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.

    Work Experience

    A minimum of two (2) years of progressively responsible experience in architecture or related area is required.
    Experience in landscape architecture is desirable. Experience working with LEED or BREEAM sustainable standards is desirable.
    One (1) year or more of experience in data analytics or related area is desirable.

    Languages

    English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English (both oral and written) is required. Knowledge of another UN official language is desirable.
    NOTE: “fluency equals a rating of “fluent” in all four areas (read, write, speak, understand) and ” Knowledge of” equals a rating of ” confident” in two of the four areas.

    Apply via :

    careers.un.org

  • Data Analysis Assistant

    Data Analysis Assistant

    Competencies

    PROFESSIONALISM: Uses analytical skills and experience to assist in organizing, managing, and disseminating of information with attention to detail and accuracy. Assists with analysis, modeling and interpretation of data in support of decision-making. Writes queries, assists with report drafting and prepares findings for presentations and other products. Takes pride in the work for the organization and understands the impact that can be brought into the organization by allowing data-driven and evidence-based decisions. Demonstrates ability to plan their work and adjust to changing priorities. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
    TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
    CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

    Education

    Completion of High school diploma or equivalent is required.
    Supplemental training in data analytics is desirable. Passing the United Nations Data Assistant Test is a prerequisite recruitment consideration for Data Assistants and related categories in the United Nations Secretariat.
    The test is administered to applicants when required before the administration of a written assessment and/or interview.

    Work Experience

    A minimum of seven (7) years of experience in data science, data analytics, applied mathematics, information management, or related area is required.
    The minimum years of relevant experience is reduced by two years for candidates who possess a first level University degree.
    Experience designing and deploying self-service analytics and reports in data visualization applications (MS Power BI, Qlik, Tableau or similar) is desirable.
    Experience using Webi reports and OLAP analytical spaces in SAP Business Objects is desirable. Experience using database languages or programming languages (R, Python, SQL or others) is desirable.

    Languages

    English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another official United Nations language is desirable. NOTE: “fluency equals a rating of “fluent” in all four areas (read, write, speak, understand) and ” Knowledge of” equals a rating of ” confident” in two of the four areas.

    Apply via :

    careers.un.org