Company Founded: Founded in 1993

  • Business Development Manager

    Business Development Manager

    Job description
    Job Purpose
    The Business Development Manager operates as member of a sales team and is primarily responsible for achievement of sales targets and the implementation of the sales strategies as set out by the management within new accounts. The Senior Sales Executive is responsible for driving the sales cycle from initial contact to signing of the deal, and then maintaining a good client relationship, as well as take part in market analysis and relationship building with senior management and key opinion leaders in the banking and financial services sectors.
    Responsibilities and Accountabilities

    Recognized internally as specialist on business matters. Works independently and in collaborative nature. Has completely mastered technical and business skills required to accomplish the job.
    Provides guidance, coaching and advice to less experienced sales people. Individual with a costumer focus who has developed the acumen to cultivate and build lasting customer relations.
    Achieve sales targets established by the Territory Sales Manager, and execute sales strategies as member of a sales team.
    Start and manage the whole sales cycle, and be the focal point in all relations with a perspective client (information flow and coordination, commitments, etc.).
    Develop sales leads and prospects with current and potential clients and follow up on referrals.
    Provide advice and support Pre-Sales when preparing material to address potential client’s business needs and constraints.
    Make contacts with potential and current clients and introduce proposals for a demonstration and an info session of TEMENOS products and services.
    Negotiate terms and conditions of all sales and service agreements, both with new and existing clients.
    Provide leadership in client relations regarding implementation projects and sales of consultancy services.
    Follow up and ensure client satisfaction through out the lifetime of the relationship as TEMENOS believes in long term commitments to its clients.
    Engage in market research and build perspective client profiles with respect to their current systems, potential future software investments and strategies, and key decision makers.
    Perform competition analysis with respect to strengths, weaknesses, and opportunities and threats.
    Build long-term relationships and referrals with senior managers, officers, and key opinion leaders in the banking and financial services sectors, and establish and continue relationships with primary alliance partners and identify new market and growth opportunities to build a strong sales pipeline.
    Perform such other duties, functions and services, consistent with status or vocational ability, as may from time to time be required.

    Skills and Qualifications

    Sales skills: Proven track record of sales and achievement of sales targets (within the Middle East, including KSA) in the banking and financial services sectors, and substantial relevant experience within the same domain (4 years or more). Able to deal with people at all levels within an organization, and show and demonstrate negotiating skills with key decision makers.
    Demonstrate good communication, presentation and interpersonal skills to establish interest, trust and credibility.
    Technical skills: Good understanding of banking operations and relevant processes (front, middle, back office), thorough understanding of IT processes and implementations from both functional and technical perspectives.
    Educational & Proficiency level: Preferably a university education in relevant business disciplines, preferably with a post-graduate degree.
    Languages: Excellent command of English and the local language, both spoken and written.
    Other: Self motivated, ambitious, independent, organised, focused and be able to multi-task.

  • Program Manager 

Fixed Data Access Engineer

    Program Manager Fixed Data Access Engineer

    Department Description
    We are pleased to announce the following vacancy in the Project Management Office – PMO Department within the CEO Division. In keeping with our current business needs,we are looking for a person who meets the criteria indicated below.
    Brief Description
    Reporting to the Senior Manager – PMO, the position holder will provide program leadership in the Pursuit and Delivery of Complex Information, Communications and Technology solutions for Safaricom programs & projects. This role will be responsible for kick off, execution,control and closure of programs and projects;
    Responsibilities

    To develop a formal and comprehensive program delivery plan by integrating and documenting project deliverables , acceptance criteria, processes, procedures, risks, and tasks to facilitate project executing, controlling, and closing processes;
    To ensure tool and metrics utilization to track and improve project performance – EPM, MS Project, Sharepoint, Project Initiation Documents (Statement of works,
    Governance Structure, Communication plan, Risk Management Plan;
    To manage program progress by ensuring that activities are executed as planned in order to achieve the project objectives;
    To enforce quality gates during the implementation of projects. This will involve stakeholder engagement, communication management and the use of the Enterprise
    Project Management (EPM) tool through the project life cycle until closure;
    To manage and escalate risks and issues appropriately through the project life cycle;
    To ensure timely CAPEX Utilization& Receipting for all projects within your domain;
    To ensure timely preparation and dissemination of project reports and updates, governance meeting presentations;
    To contribute to the project management knowledge base by sharing lessons learned, best practices, research,appropriately in order to improve the quality of project management services,build the capabilities of colleagues, and advance the profession;
    To facilitate cooperation within our teams and with stakeholders in order to realize shared goals by encouraging collaborative problem solving, open communication,and teamwork;To provide leadership support for direct reports which will include but is not limited to interaction at all/senior levels and accountability/oversight/management;To conduct performance appraisal,motivate and train staff in the section.

    Requirements

    Degree in ICT/Business Related field;
    Project management expertise:Certified in PMP or PRINCE;
    At least 4 years’ experience in managing IT projects.

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  • Project Development Internship 

AME Assistant

    Project Development Internship AME Assistant

    Responsibilities

    Grant Management

    Contract follow-up
    Communicate contractual obligations in particular with regards to reporting deadlines to Programme, AMEU and FLATS team;
    When any issue is identified in meeting deliverables in the given timeframe and budget, inform relevant staff in country and seek ACTED HQ Program Department advice on potential solutions that would meet donor rules.

    Reporting

    Participate in and take minutes of kick-off and close out meetings for each project
    Write quality narrative reports, reflecting the progress and status of projects in a transparent, timely and professional manner, in liaison with ACTED HQ GMU and finance, which will contribute ultimately to steady cash inflow;
    Work in close relation with AMEU to incorporate AME data (incl. data on input, process, output, outcome and impact indicators, lessons learnt and best practices) in reports and review M&E reports from AMEU;
    Liaise with FLATS teams when preparing reports, especially with finance to ensure greater coherence between financial and narrative reports by crosschecking the matching of data in the narrative and financial reports;
    Contribute to the monthly update of the Reporting Follow Up (RFU) and ensure smooth and regular communication with ACTED HQ GMU.
    Address ad hoc requests from donors in liaison with the CD, Programme and support teams.

    Partner Follow-up

    Ensure partners report to ACTED in a timely and qualitative manner as per the requirements of the grant agreement.
    Internal Coordination
    Internal Coordination and Communication
    Facilitate interdepartmental communication and information sharing from the Base, to the Area, Capital, and even up to the regional and HQ offices by taking minutes of the various ACTED coordination meetings
    Send meeting minutes in a timely manner to HQ;Inform ACTED HQ GMU and finance of latest developments, opportunities and challenges so that GMU can best advice on the way forward.
    Filing
    File properly contractual project documents both in hard and soft copies;Update regularly the Resource Centre at the office with appropriate and relevant external and internal resources.
    External Communication
    Contribute to ACTED external communication strategy by feeding regularly ACTED HQ Communication Department with informal updates on projects, a flash news, pictures, articles on projects progress and/or specific events for ACTED communication tools, including, but not limited to, ACTED Newsletter, websites and ACTED Annual Report;

    Fundraising
    External relations

    Update regularly a directory of donors, international and local NGOs, other partners and stakeholders;
    Contribute when required to the reporting to national and local authorities as required by ACTED registration/legal status in country;
    In the absence of Technical Coordinators, participate in key clusters and/or working group meetings;

    Contribution to proposal development

    Contribute when required to the development of fundraising documents (Expression of Interests/concept notes/proposals) in line with ACTED country strategy and donor requirements and in close collaboration with ACTED HQ GMU (Grant Management Unit) and finance;
    Liaise with Area Coordinators, Project Managers and Technical Coordinators to ensure that proposals are relevant and technically sound;
    Incorporate learning from previous interventions (e.g. lessons learnt and best practices) into new proposals;

    Contracting

    Contribute to addressing in a timely manner all comments by donors on proposals in liaison with relevant staff in country and ACTED HQ GMU and finance;

    Qualifications

    Postgraduate diploma in international relations/political sciences
    Excellent English writing and communication skills
    Previous related work experience/knowledge of proposal writing and donor relations
    Ability to work efficiently under pressure
    Ability to work in an unstable security environment moving
    Willingness to work and live in often remote areas under basic conditions

    Conditions
    Field Intern benefits include:

    300 USD per month living allowance
    Coverage of all accommodation, food, and travel costs, a luggage allowance of 50 kg
    The provision of medical, repatriation.

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  • User Experience Specialis

    User Experience Specialis

    Job description
    We are pleased to announce the following vacancy in the Safaricom Alpha Department within the Innovation Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the Head of Products the position holder will be the advocate and representative of the people targeted as user, consumers or customers of our products. He/she will help everyone to focus on the Human. They will help to create an understanding and empathy around user needs, stated and unstated, for the entire product team including designers, product managers, and engineers. They will do this by conducting primary research, exploring the behaviors and motivations of the users through methods like field visits, ethnography, surveys, usability testing, and logs analysis. The research will contribute to building useful, usable, and delightful new products and features for people as well as continually innovating on existing products. The findings will be shared to inspire change at all stages of product development through written, in-person and visual presentations .
    Job Responsibilities

    Responsible for the full IoT sales cycle in identifying, qualifying, proposing, winning and implementing large-scale transformational IoT opportunities using the full IoT portfolio.
    Bring a strong understanding of both quantitative and qualitative methodologies, as well as best practices and core principles of great UX, ensuring that any user journey is an outstanding experience. Other things you will be doing
    Lead a user-centered UX process for the team with focus on forming solutions that meet both business objectives and user needs for today, but be a visionary for the future
    Research, understand and identify user needs, problem areas and opportunities and create a possible ideal future for them
    Generate ideas and use ideation tools and techniques for creating strong solutions and possibilities
    Decide on the best possible solution, creating user journeys, flows and wireframes
    Apply visual design craft and polish for handover to engineering
    Prototype to the required level of fidelity in Proto.io, Invision, Principle, Pixate, Framer, Pop, Keynote and other tools.
    Organise and conduct user research and identify what works and what needs work
    Prepare, conduct and present findings of usability testing
    Give and receive feedback in regular design reviews as part of Innovation team
    Contribute to the creation and sharing of UX documentation, brand/design standards
    Facilitate workshops involving key stakeholders, collaboratively producing the best solutions
    Communicate and present your work and ideas in a clear and compelling way to Laymen, Peers and Executives.

    Job Requirements

    5 years’ experience
    Preferred Bachelor or Masters in Human Factors, Human-Computer Interaction, Psychology, Cognitive Science, Computer Science, Information systems or equivalent
    Extensive knowledge of usability and user experience research tools and qualitative techniques (e.g. heuristic reviews, benchmarking, card sorts, tree tests, lo-fidelity prototype testing, interviews, field research, usability testing, UI reviews)
    A strong understanding of relevant technology and digital trends and research experience in multiple digital channels
    Strong analytical mindset and skills, specifically demonstrate excellent problem-solving skills -grid-align
    Attention to detail
    Ability to meet strict deadlines and work under pressure

  • Administrative Assistant

    Administrative Assistant

    Main Purpose of the Job:
    Providing front office service while preparing, maintaining and following up on reports and documentation for both the Consultancy business and the School to achieve BPC Africa strategic plan.
    Key Responsibilities

    Ensuring office presentation and readiness, receiving and attending to customers face to face, by phone or online while ensuring their comfort, safety and security while in our premises.
    Receiving, recording and sorting and distributing incoming post and organizing and sending outgoing post, including making follow up for action.
    Preparing accurate and timely correspondence, presentations, minutes of meetings and other documents as instructed and making follow up for action.
    Preparing and maintaining up-to-date records, spreadsheets and databases while organizing and storing paperwork, documents and computer-based information
    Preparing invoices and following up on payments while ensuring accurate filling
    Preparing statutory deductions ledger using invoices, office expenditure receipts and submitting to KRA and other bodies as directed.
    Understanding & driving uptake of BPC products & services to achieve business plan in line with performance targets Maintaining data spreadsheets on a daily basis and making weekly and monthly reports
    Office bookkeeping, managing and maintaining office petty cash
    Enhancing high standards of health and safety while ensuring relevant material availability, storage and issuance and supervising third party
    Ensuring routine compliance and up to payments for statutory compliance including display of required office and business license and maintain up to date approved lease agreements and contracts for the business
    Preparing Training and recruitment database as instructed, from time to time.
    Reconciling and providing timely and accurate monthly reports in all areas as directed.
    Identifying, implementing and benchmarking best practices in office management
    Implementing change initiatives to achieve desired business plans and culture

    Key Deliverables: Service Delivery, Customer Satisfaction, Quality and timely data input and information
    Competencies:

    Customer Service Management
    Time Management skills
    Communication skills
    Interpersonal skills
    Change management
    Information management
    Fluency in IT packages and applications
    Book keeping skills
    Customer Focus
    Accountability
    Candid
    Value Yielding partnerships

    Qualifications

    Higher Diploma in Business Administration/Management or equivalent
    At-least 2 years’ relevant experience

  • Technical Support Services Manager 

Avionics Engineer 

Safety Assistant 

Safety Manager

    Technical Support Services Manager Avionics Engineer Safety Assistant Safety Manager

    Job Description
    We have the following vacancies which we would like to fill with qualified individuals who wish to be part of our professional team.
    Qualification Requirements:

    A degree holder in aviation or a related field
    Must have proven experience with the development and upkeep of aircraft maintenance programs
    Must have at least five (5) years experience in aircraft technical records and maintenance planning
    Computer literate at an advanced level. Conversant with electronic technical records systems.
    Proven Managerial and Communications training and skills
    Conversant with KCAA regulations

     

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  • Client Services Manager, Field Support 

Client Services- Team Leader, Project Management

    Client Services Manager, Field Support Client Services- Team Leader, Project Management

    Job description
    JOB SUMMARY:
    The Field Support Manager is responsible for implementing strategic imperatives and objectives in the most effective manner so as to attain maximum sustainability and profitability within the business. The Field Support Manager ensures that there is consistent service delivery and performance within the section through continuous performance assessment and service improvement initiatives.
    S/He is accountable for ensuring that all Field Support Sectional Objectives are achieved through managing operations, people, and resources as well as facilitating required changes and creating an effective working environment.
    To maintain and enhance customer relationships, achieve organizational, operational objectives and service improvement imperatives, s/he works both internal and external stakeholders.
    MAIN DUTIES AND RESPONSIBILITIES:

    To effectively manage all Field Support operational activities and implementation of sectional service experience imperatives aimed at achievement of sectional – operational and business objectives.
    Accountable for sectional planning, people development & capability and resourcing through effective leadership, recruitment, people development and management.
    Manages sectional strategic implementation, budgets, plans, goals and outputs in order to ensure alignment with the organizational vision. This includes scenario planning, regular reviews as well as contingency plans.
    Provide input into the development of tactical strategies, develop and implement supporting operational strategies aimed at achievement of Sectional, Departmental and Business objectives.
    Ensure operational efficiency through the development and implementation of sound operational, process, quality, standard and service optimization processes. This includes defining, implementing and measuring effectiveness of field support operational policies and processes
    Develop and implement service experience enhance initiatives, process reengineering and drive a continuous service improvement program within the section. This is aimed at ensuring successful delivery of Sectional, Operational Objectives and Services Contracts.
    Manage in country and regional stakeholder relationships, monitor client experience and contractual compliance for all relevant contracts.
    As a second line support and onsite support section, ensure provision of sound technical advisory and recommendations based on client needs, current information and industry trends and act as the point of escalation for any service experience issues.
    Provide accurate and timely reporting in respect of key performance metrics and recommendations to improve field operational efficiency.

    Qualification:

    Degree in Information Technology or Business Information Systems, Telecommunication or related discipline.
    Additional Certification in Client Experience, Business Administration or IT an added advantage.
    Proven expertise in management of Networking and ICT Services.
    MBA an added advantage.
    Minimum 3 years’ experience in a leadership or management position.
    5 – 6 years’ experience in Telecoms/ISP or IT Industry.

    Job Specific Requirements
    Job Knowledge:

    People Management
    Change Management
    People Development and Empowerment
    Process Development
    Project Management
    Resource Management
    Commercial Knowledge

    Job Related Skills:

    Customer Orientation
    Financial Acumen
    Communication (Verbal and Written)
    Networking (internal and external)
    Facilitation
    Problem solving
    Decision-making
    Project Management
    Analytical

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  • Enterprise Customer Support 

Principal IP Planning & Design Engineer 

Principle Officer – Enterprise Insights 

Workforce Planning Analyst 

Workforce Performance Analyst

    Enterprise Customer Support Principal IP Planning & Design Engineer Principle Officer – Enterprise Insights Workforce Planning Analyst Workforce Performance Analyst

    Organization Name: Enterprise Technical Support Services
    Department Description
    We are pleased to announce the following Vacancy in the Network & Service Operation Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Description
    Reporting to the Enterprise Customer Support Manager – the holder of the position will provide technical support for Enterprise customers and ensure service requests from customers are fulfilled within defined SLA’s. The role holder will also ensure timely service delivery.
    Job Responsibilities

    Address and deliver requested services and assist with general information or customer complaints within defined timelines;
    Perform root cause analysis of reported service requests and incidents;
    Manage escalations from customers and ensure feedback is provided within defined timelines;
    Manage 3rd party vendor(s);
    Provide performance reports and identify gaps aimed at improving services;
    Customer SLA performance reporting;
    Document and review quarterly the processes, procedures and work instructions for Enterprise Service Requests;
    Provide evidence of skill/talent development;
    Maintain certification and accreditation to meet section requirements.

    Requirements

    Degree in Computer Science, Information Technology, Electrical & Electronics Engineering;
    Cisco Certification: CCNA is a must;
    ITIL V3 Certification or equivalent is an added advantage;
    CCNP, CCIP, CCSP, MCSE, RHCA is an added advantage;
    2- 3 years experience in a technical support field in an ISP or Telecommunications Company;
    Experience in current LAN/WAN technologies and Wireless Platforms (3G, WiMax, Fibre, IP MPLS);
    Experience in TCP/IP, LAN, POP3, IMAP, SMTP, Windows Operating Systems, Linux, Unix, Ubuntu & Fedora;
    Experience in managing escalations using defined OLAs & SLAs;
    Experience in managing 3rd Party Vendors;
    Excellent People Skills;
    Problem Solving Skills

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  • IT Solutions Architect 

Territory Account Manager 

Driver

    IT Solutions Architect Territory Account Manager Driver

    We are pleased to announce the following vacancy in the IT Planning and Delivery Department  within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Description                   
    Reporting to the Senior Manager, Architecture and Design the holder of the position will create technical solutions for business problems, utilizing available IT assets. The role holder will act as the technical subject matter expert on IT systems, providing and articulating forward-looking technical proposals for implementation either to cover existing functionality gaps or to generate new innovative commercial products and business services. He/She will also act as an Information Technology evangelist to business.
    Responsibilities

    Translate documented business requirements into a technical solution design for implementation;
    Collaboratively oversee the development of the solution as per agreed architecture;
    Provide solution architecture input into all new system tenders;
    Maintain up to date EA documentation;
    Maintain updated IT service catalogue documentation;
    Proactively communicate to business stakeholders on the available IT capabilities.

    Job Requirements

    Degree in Science/computer science/Engineering/Business related.
    Solution Architecture skills ( Advanced level);
    5 years of software development experience in a busy IT development environment, 2 years of which must include experience in systems analysis and design;
    Advanced skills in logical and physical data modeling, relational databases;
    Experience in multiple programming languages and Web services;
    Experience with both UNIX and Windows platforms are necessary;
    Knowledge of networking-TCP/IP, DNS, load balancing;
    Knowledge of security-encryption (SSL), certificates, firewalls, VPN, IPSec, etc;
    Experience integrating products into legacy systems;
    Communication and interpersonal skills;
    Problem solving skills;
    Decision making skills;
    Desire to continually learn new skills
    Experience in cloud and managed services will be an added advantage.

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  • Compliance and Finance Intern

    Compliance and Finance Intern

    Department: Finance / Compliance
    Direct hierarchy: Compliance Manager / Finance Officer
    Contract Duration: 6 Months
    Starting date: January 2018
    Background on ACTED
    Main objective:
    The main objective of the Compliance and Finance intern is to assist the ACTED Nairobi Compliance and Finance department with their operational tasks. This translates to ensure a proper and clean documentation of every project conducted by ACTED.
    Under the Compliance Department they will be mostly in charge of preparing internal and external audit
    Under the Finance Department they will be mostly in charge of the daily accounting management
    Responsibilities:

    Finance/ Administration

    Reporting on the debt follow-up and contract follow-up to the finance Officer
    Collecting the information on cash disbursement for the Nairobi Office
    Assisting performing the petty cash management
    Assisting elaborating the cash book for Nairobi
    Assisting the Finance Assistant and Finance Cashier in the monthly accounting through:
    Checking the finance documentation (expenses, advances….)
    Preparing the finance voucher
    Filling the voucher when necessary
    Assisting the Finance Assistant and Finance Cashier in the monthly accounting through:

    Compliance: FLAT internal procedures

    Assisting on a monthly basis the FLA-01 and help on the filling of the documentation per project per category.
    Assisting on a monthly basis the FLA-02 to ensure the accountability of the folders.
    Assisting on the collection and consolidation of the necessary documentation for the FLAT folders (with the help of each departments)
    Checking the FLAT folder to ensure they are complete.

    Compliance: Audit preparation

    Assisting the compliance manager and officer to prepare the upcoming external audit.
    Assisting the compliance manager and officer to perform internal audit when requested
    Implement the recommendation highlighted by the compliance manager of external auditors.
    Any other duty as may be requested by your supervisor.

    Others

    Upon request, travelling to base with a manager to participate on field mission.

    Subordination:
    The employee works under the functional subordination of the Compliance Manager and the Finance Officer.
    The global supervision will be in accordance with the Country Finance Manager
    Qualifications/Skills Required

    Bachelor degree in Accounting, Business Administration, Human Resource or a related field.
    A minimum of three years relevant experience, preferably in a similar position in an NGO.
    Deep and clear understanding of humanitarian principles and activities.
    Sound understanding/experience in financial processing and management
    Excellent skills in Microsoft Word, Outlook, and Excel.
    Strong organizational skills and meticulous attention to detail.
    Excellent interpersonal skills and demonstrated ability to establish effective work relations at all levels.
    Proven ability to prioritize tasks, meet deadlines and work with limited supervision, pro-active and a good team-player.
    High level of integrity and honesty.
    Fluency in Somali language is an added advantage