Company Founded: Founded in 1993

HOD E-commerce Account Excecutive Solutions Integration

Brief Description
Reporting to the Director – Enterprise Business Unit , the position holder will be responsible for developing, driving and implementing the e-commerce strategy to maximize sales, with a persistent emphasis on customer acquisition, conversions and maximizing average order value.
Responsibilities

Acts as a mini-CEO for the e-commerce business for Safaricom
Lead the whole e-commerce department including marketing, merchant relations, customer support, product managers and other support functions
Ability to define product pricing, communication and selling strategy
Work closely with all departments like technology, finance, risk, assurance to define product strategy and ensure alignment to corporate strategy
Work closely with HR team to recruit the top e-commerce talent and build a passionate startup-like culture for the e-commerce unit
Ability to understand the African market, culture and competition and come up with appealing value proposition for the customers
Ability build fit for the future passionate teams with great team empowerment and support
Ability to identity and work closely with the seller community to provide customers with relevant products.
Work with products owners and technology function to build future fit solutions to compete locally and globally
Have deep knowledge in e-commerce product strategy, product recommendation based on AI, customer driven user experience, product execution and offline and online merchandizing.
Experience in digital marketing and sales and ability to increase customer engagement on MASOKO.

Requirements

10+ years in E-commerce domain with strong leadership experience
Commercial lead with 8+ experience in leading talent towards delivering customer needs
MBA or masters in management is recommended
5+ years of experience in digital marketing and sales
Management skills in leading agency, customer support, merchant, logistics, delivery teams.
Experience in e-commerce platforms like magento or similar ones is a plus

Additional Details
Critical Competencies for Success

Evidence of deep knowledge in e-commerce product strategy, product recommendation based on AI, customer driven user experience, product execution and offline and online merchandizing.
Evidence of managing crosscutting datasets and driving insights
Able to generate segmented insights that touch on Safaricom’s Consumer and Enterprise Business Units
Evidence of using alternative methodologies to reduce costs of data collection, analysis and alternative insights
Understanding of digital data collection and surrounding metrics
Documented evidence of other strategic studies for both consumer and business segments
Adherence to project plans/deliverables
Strong quality assurance background
Insights driven business plans
Evidence of insight sessions with key stakeholders
Documented reports of bi-annual reviews for key suppliers

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October 25, 2024
Reach GIS Specialist

Background on IMPACT and REACH
REACH was born in 2010 as a joint initiative of two INGOs (IMPACT Initiatives and ACTED) and the United Nations Institute for Training and Research (UNITAR) Operational Satellite Applications Programme (UNOSAT). REACH’s purpose is to promote and facilitate the development of information products that enhance the humanitarian community’s decision making and planning capacity for emergency, reconstruction and development contexts, supporting and working within the framework of the humanitarian reform process. REACH facilitates information management for aid actors through three complementary services: (a) need and situation assessments facilitated by REACH teams; (b) situation analysis using satellite imagery; (c) provision of related database and (web)-mapping facilities and expertise.
Department: REACH
Contract duration: 9 months
Location: Nairobi, Kenya
Starting Date: April 2018
Country profile
REACH has been operational in Somalia since 2012, providing information management support to humanitarian actors in a complex environment through assessment capacity, GIS services and support to Cluster IM practices. Projects have included tri-cluster assessments in support of the WASH, Shelter and Education Clusters, support to Food Security response analysis, and development of a Shelter Cluster M&E Framework.
Throughout 2017 REACH Somalia expanded information support to the humanitarian response in several key areas, including IDP settlement profiling, multi-cluster needs assessment and improved remote data collection. Moving forward, key strategic aims are to increase geographic and sectoral coverage and to enhance advocacy capacity through strengthened data collection and information targeting.Position profile
Under the supervision of the REACH Country Coordinator, the REACH GIS Specialist is responsible for the management, implementation and support of REACH assessments and operational framework of the GIS Unit and provide GPS technical support to partner Agencies.
The REACH GIS Specialist shall be responsible for:

GIS Activities

Preparation, conception and production of maps
Identify map information needs;
Identify and access map information sources;
Ensure accurate linkages between spatial databases and assessment data,
Ensures that the produced maps meet the requirements of REACH and concerned partners.

Supervision and monitoring of mapping related data collection

Conceptualize methodologies for collecting data in the field, as according to need;
Organize and supervise GIS field missions;
Monitor accuracy of data collected.
Cross check data collected in the field, ensure regular updates and solve eventual discrepancies;
Acts as focal point for acquisition for satellite imagery (from IMPACT HQ and UNOSAT)

Project development support

Co-developing GIS components in proposals and supervising the implementation of these GIS components in approved projects;
Contribute to the strategic and programmatic development of the country team

GIS Staff Management

Supervising the activities of subordinate GIS/DB staff, including GIS officers, assistants and interns;
Development of capacity building and training plans for subordinate staff
Conducting appraisals and HR activities for GIS/DB staff
Integrating workplans of the GIS/DB team with the overall mission workplans; ensuring follow up for completion of tasks by the whole GIS/DB team

GIS capacity training

Develop training packages for the training of external GIS users (such as Government, UN and NGO staff) on ARC and QGIS
Develop internal training for assessment, and where relevant ACTED staff on data management, GIS and mapping

Database/Data Management Activities

The REACH GIS Specialist will manage the maintenance of database(s) for the consolidation of all assessment-related and GIS data in country.
He/she will ensure the capitalization of tools and procedures related to mapping and databases. Furthermore, he/she will support the assessment team in the collection and management of spatial datasets, verification and update of the collected data.
He/she will monitor the accuracy of collected data.Technical Support

The REACH GIS Specialist will contribute towards the identification and implementation of effective and adapted technical solutions and partnerships. The REACH GIS Specialist will provide technical backstopping of database to GIS/DB team and provide capacity-building to GIS/DB team related to database maintenance and advanced GIS techniques. He/she will also support the collection of spatial datasets and integration with REACH activities.
External Relations

The REACH GIS Specialist will respond to information requests from REACH and its partners. In order to support the development of joint database tools and processes with REACH partners in country, the REACH GIS Specialist will maintain regular interactions and reporting with key IM partners including cluster lead agencies, UN agencies, NGOs and technical partners. He/she will respond to information requests from REACH partners in country related to MIS data and mapping as well as solicit information from partner organizations to be incorporated into database. Furthermore, he/she will liaise with these partners to ensure the data is shared with REACH MIS team when required.

Internal Communication Processes

The REACH GIS/DB will liaise with IMPACT in Geneva to guarantee a quality product that suits the needs of the field office. He/she will respond to information requests from IMPACT Initiatives and keep Geneva informed of the MIS activities in the field.

Confidentiality and Data Protection

Requirements

Masters or Bachelor’s degree in GIS or other related fields will be an added advantage
Excellent analytical skills of qualitative, quantitative and geo-spatial data
Experience using ODK for quantitative data collection, or the ability to rapidly master the process
5 years of relevant working experience in humanitarian settings a benefit;
Experience working in the Humanitarian sector; Familiarity with the aid system, and understanding of donor and governmental requirements;
Prior experience working in IDP displacement locations
Excellent communication and time management skills
Excellent team management skills;
Flexibility and willingness to travel;
Ability to operate in a cross-cultural environment requiring flexibilityFluency in English; professional working fluency in Somali beneficial
Prior experience of mobile data collection tools
Ability to work independently.

October 25, 2024
Intern – Enterprise Risk Management

Job description
Brief Description
Reporting to the Senior Managers, Enterprise Risk Department, the individuals, with guidance from the managers, will support the proactive execution of the Safaricom information risk management and ISO integrated Management programmes, coordinate the execution of the cyber risk management framework and carrying out technical assurance activities to ensure Safaricom systems are compliance with internal policies, applicable regulations and best practice and implement a non-conformity and corrective action strategy
Detailed Description

Carry out information security monitoring for critical systems as will be assigned, including logical access
Review policies and recommend improvements in line with best practice
Support ISO integration activities (ISO 9001, 27001, 22301, 20000, 14001 and 45001, ISO26000)
Support process management teams and ensure SharePoint optimization.
Follow-up Non-conformities raised during the ISO Internal and External audit
Assist implementation of ISO45001 Occupational Health and Safety GAP report
Support execution of scheduled ISO activities to maintain certification
Support Process based Risk Assessment
Assist in administrative duties assigned in the office

Job Requirements

Carry out information security monitoring for critical systems as will be assigned, including logical access
Review policies and recommend improvements in line with best practice
Support ISO integration activities (ISO 9001, 27001, 22301, 20000, 14001 and 45001, ISO26000)
Support process management teams and ensure SharePoint optimization.
Follow-up Non-conformities raised during the ISO Internal and External audit
Assist implementation of ISO45001 Occupational Health and Safety GAP report
Support execution of scheduled ISO activities to maintain certification
Support Process based Risk Assessment
Assist in administrative duties assigned in the office

October 25, 2024
Graduates Trainees Recruitment 2018

Do you have a Computer Science degree with a genuine interest in Fintech and banking? Are you eager to travel and be part of an international dynamic team? If you are, then read on.
In 2016 we launched an Academy to form best in class Sales and Business Solutions experts. The Academy has proven to be extremely successful and since then we have conducted annual Academy program. By joining the program you will be mentored by world-best professionals providing you with industry knowledge and special training to strengthen all the skills needed for a successful career in the Business Solutions Group.
The 2018 Academy will kick-off in September & the first 4 months will be spent in Luxembourg with your new colleagues prior to shifting to your regional location in one of the following: Athens, Australia, Dubai, Frankfurt, Johannesburg, Luxembourg, London, Mexico, Miami, Orlando, Paris, Philippine or Singapore.
What You’ll Do:

Work alongside Senior Business Solution Consultants in the various Sales stages which include:
Introducing TEMENOS technical products/services offerings
Creating technical scenarios requested for clients
Preparing meetings and response to RFPs
Providing product demonstrations
Interfacing with prospective and current customers, distributors and partners, making recommendations on system solutions that ensure the optimum usage and utilization of TEMENOS products and services
Participate in industry leading training modules from product knowledge to software, basics of the banking industry across product suites and the soft skills of selling and communication.

What You’ll Need:

A Computer Science or Software Engineering degree.
Technical and Practical knowledge of Java, JEE Application Server, ESB, XSD, XML, JMS, Web Services, ODATA and REST, MS Office.
General knowledge of the software development lifecycle.
Excellent written and oral communication skills in at least two languages; English is mandatory
Proactive and highly motivated with the ability to work in a fast-paced environment.
Results oriented with a can-do entrepreneurial spirit and a learning while doing mentality.

October 25, 2024
Engineer – Solutions Integration and Testing Territory Account Excecutive HOD E-commerce

Job description
Brief Description
The job holder will be responsible for ensuring quality and timely delivery of customer solutions through integration of all network components and applications/services involved.
Detailed Description

Integrating various solutions components in line with the solution design.
Ensuring that deployed solution meet and exceed set quality benchmarks.
Participate in project management and communication at all stages of deployment.
Thorough documentation of deployed solutions
Smooth handover to support to ensure seamless acceptance into in-life.
Continuously work with other teams to streamline internal process to improve service delivery
Capture and add accurate customer details in all support systems (NMS, CRM etc)
Provide customer solution documentation depicting current situation before deployment and after deployment
Maintain relevant accreditation and certification
Continuous research and training to improve speed, effectiveness and quality of deployment
Training in deployment of all new services and solutions

Job Requirements

Degree in Computer Science or Engineering related discipline
Accreditation in network or data center services (Minimum CCNP Proficiency Level)
2-3 years experience in planning, deployment and operation of an enterprise or service provider network
Sound IP routing and switching skills.
Strong relationship building skills.
Project Management skills.
Software development and integration skills
Sound product knowledge of the business’ existing product portfolio.
Participation in service improvement initiatives.

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October 25, 2024
Regional New Business & Systems Development Director – Africa

Job description
In order to be successful this person will need to be recognized as a trusted advisor by our Development clients, demonstrate excellent interpersonal skills, as well as strong commercial acumen, be highly organized and be able to work independently in a flexible, fast-paced work environment.
In this exciting new position, you will have the opportunity to work closely with our African local teams located in Nairobi, Lagos, Accra, Abidjan & Johannesburg, as well as with our team in Washington DC.
At Kantar Public we pride ourselves on the team and their ability to work collaboratively on new business, client delivery and thought leadership.
KEY OUTCOMES

New Business Development (50 %)

Identify, track in advance and strategically target new business opportunities
Write cutting-edge, innovative and persuasive proposal and lead proposal teams
Review account, project and business profitability to identify & seek opportunities to maximize financial performance for future projects
Build Kantar Public’s presence in the development environment in Africa
Manage a bidding system for decision making and response to incoming RfPs
Hold an expert view and understanding of the Kantar Public Offer. Understand our offer and know how to differentiate ourselves against competitors.

System Implementation (30 %)

Drive strict adherence to systems across Africa
Ensure the systems, processes and accountabilities are in place to allow for effective and efficient functioning across Africa, WECA in particular
Improve efficiency and effectiveness in responding to proposals
Ensure systems are in place for fast sharing of information on proposals pipeline to facilitate prioritization, follow up, planning.
Develop a sharing and learning work culture

Business Leadership (20%)

Contribute to the strategic growth of Kantar Public brand as part of the Leadership Team and as support to the leadership
Implement special projects for leadership
Ensure business plans are achieved and communicated effectively
Play a critical role in supporting key initiatives for the Development Practice
Foster cross-functional & cross-brand collaboration, internal partnerships
Help drive a pan-African mindset and work culture

CAPABILITIES
Essential Experience

Proven track record in business development and bid & proposal management within the Development Sector
Proven track record of delivering to client requirements – to the highest quality and agreed time schedules
Proven track record of setting up systems and working practices in a cross-country context

Skills

Commercial acumen, very strong business development & proposal writing skills
Excellent understanding of the Development context in sub-Saharan Africa.
Ability to expand our development client network and to develop consortium partnerships
Extremely strong and disciplined organizational and administrative background
Well versed in managing initiatives and projects, and driving through actions personally and via third parties
Exceptional people skills, highly persuasive, strong presentation and interpersonal communication skills. Able to respond in complex and highly specialized conversations
Excellent written and spoken English and ability to proof read and write proposals.
Good understanding of use of off the shelf, Microsoft tools, for knowledge management, team management, task management and communications

October 25, 2024
Engineer – Solutions Integration and Testing Quality Analyst

Department Description: Technology Enterprise Services
Brief Description
The job holder will be responsible for ensuring quality and timely delivery of customer solutions through integration of all network components and applications/services involved.
Responsibilities

Integrating various solutions components in line with the solution design.
Ensuring that deployed solution meet and exceed set quality benchmarks.
Participate in project management and communication at all stages of deployment.
Thorough documentation of deployed solutions
Smooth handover to support to ensure seamless acceptance into in-life.
Continuously work with other teams to streamline internal process to improve service delivery
Capture and add accurate customer details in all support systems (NMS, CRM etc)
Provide customer solution documentation depicting current situation before deployment and after deployment
Maintain relevant accreditation and certification
Continuous research and training to improve speed, effectiveness and quality of deployment
Training in deployment of all new services and solutions

Requirements

Degree in Computer Science or Engineering related discipline
Accreditation in network or data center services (Minimum CCNP Proficiency Level)
2-3 years experience in planning, deployment and operation of an enterprise or service provider network
Sound IP routing and switching skills.
Strong relationship building skills.
Project Management skills.
Software development and integration skills
Sound product knowledge of the business’ existing product portfolio.
Participation in service improvement initiatives.

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October 25, 2024
InStore Sales Person

Job Details:
Job Brief
We are looking for an enthusiastic InStore Sales Person to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or visit our showroom.
Responsibilities

Cold call people using a given phone directory and self initiated research to sell products
Answer incoming calls from prospective customers
Provide information about product features, prices etc. and present their benefits to walk in clients
Ask the right questions to fully understand customer requirements
Persuade the customer to buy by demonstrating how merchandise or services meet their needs
Record the customer’s personal information accurately in a CRM
Deal with complaints or doubts to safeguard the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and record useful information

Requirements

Proven experience as sales person or telemarketer or similar sales/customer service role
Proven track record of successfully meeting sales quotas preferably over the phone
Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Excellent communication and presentation skills
Proficient in English and Swahili
Skilled in negotiation and dealing with complaints
Persistent and results-oriented
Patient and able to handle customer rejection
Post High school certificate; BSc/BA is a plus
Experience working with reporting systems; CRM & POS will be an added advantage

Person Specification

A successful InStore Sales Person must be friendly and persuasive.
You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs.
The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
The overall goal is to promote business growth by expanding the company’s clientele.

October 25, 2024
Account Relationship Manager – Public Sector Assistant

Job description
Brief Description
The job holder will be responsible for ensuring quality and timely delivery of customer solutions through integration of all network components and applications/services involved.
Detailed Description

Integrating various solutions components in line with the solution design.
Ensuring that deployed solution meet and exceed set quality benchmarks.
Participate in project management and communication at all stages of deployment.
Thorough documentation of deployed solutions
Smooth handover to support to ensure seamless acceptance into in-life.
Continuously work with other teams to streamline internal process to improve service delivery
Capture and add accurate customer details in all support systems (NMS, CRM etc)
Provide customer solution documentation depicting current situation before deployment and after deployment
Maintain relevant accreditation and certification
Continuous research and training to improve speed, effectiveness and quality of deployment
Training in deployment of all new services and solutions

Job Requirements

Degree in Computer Science or Engineering related discipline
Accreditation in network or data center services (Minimum CCNP Proficiency Level)
2-3 years experience in planning, deployment and operation of an enterprise or service provider network
Sound IP routing and switching skills.
Strong relationship building skills.
Project Management skills.
Software development and integration skills
Sound product knowledge of the business’ existing product portfolio.
Participation in service improvement initiatives.

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October 25, 2024
Products Analyst (Enterprise Business Unit)

Job description
Brief Description
Reporting to the Manager Product Solutions & Enablement , the role holder will influence the design of experience in Product development within the Enterprise Business Unit. They will play an active part in developing product experience frameworks, developing experience blueprints and, defining a differentiated product experience within the Enterprise Business Unit.The role holder will lead and ensure rollout of attractive and customer centric Products, Solutions and Campaigns that deliver above and beyond experiences, through collaborative and customer centered Product Development processes.
Detailed Description
General Responsibilities Of The Role

Design and Implement Product Experiences: Design and Develop Product and Support Experiences along the entire customer lifecycle with a view to guarantee unmatched user experiences.
Lead CX work-streams and Enforce CXX Deliverables across Enterprise product development phases in line CXX Product development guidelines.
CX Roadmap for Product Excellence :Develop, Own and Follow through CX Roadmap for Products to ensure experience excellence ambitions are not lost but are scheduled, tracked and realized.
Operational Efficiencies: Deliver costs savings by Analyzing demand emanating from product experiences and implementing initiatives that result in operational efficiencies within the product environment.
Product Readiness Assessments: Ensure that customer centric UATS and Readiness Assessments are well executed to inform the CXX Go/No Go Decisions
Product Decommissioning or Improvement: Provide insights that support decisions on strategic product decommissioning and/or improvements and steer experience excellence in product decommissioning.
Enterprise Product Excellence
Creation of requisite Product Excellence documents across all New Product Development (NPD) Phases right from CX Frameworks to CXX Go/No Go Advisories and Product In-Life reviews
Wall walk stakeholders at each NPD phase to ensure right amount of attention is focused on customer experience deliverables
Go/No Go Decision Reports: Ensure CXX Go/No Go Decision Reports are accurately prepared and all key stakeholders aligned well in advance.
Monitor the experience of existing products, solutions and campaigns and institute corrective measures in collaboration with relevant Business Units and stakeholders, as need arises.
In collaboration with the PSE Enablement Team, Ensure Enablement is smartly planned for during Products, Services and Campaigns development and seamlessly executed ahead of Launch positioning customer facing teams to deliver excellence customer experience with ease.
Reporting Excellence
Monitor and Track initiatives within your docketresulting in creation of both detailed and high level progress and focus reports.
Timeliness, Relevance & Accuracy – Ensure that information is collected from the correct sources and reported on in a timely, relevant and accurate fashion whilst targeting all key stakeholders.

Job Requirements

Bachelor Degree or Diploma and at least 4 years working experience in a related discipline with a leaning on Technology and Human Sciences.
Proven practice in a Customer Experience role that includes Design and Implementation of Customer & User Experiences.
Demonstrated skill and experience in the delivery of Enterprise Services.
Ability to communicate complex subjects in a simple way
Ability to assimilate Technology and Customer Experience to output remarkable User Experience
Strong in reporting skills including report writing and presentations.
Capable of working in a complex organization, smart negotiator and able to build strong relationships and credibility without necessarily having direct management control.
Strong understanding of Customer Journeys, design of touchpoint experiences and related global trends.
At least 4 years working experience in customer experience environment
(Added Advantage) Cross-channel experience in a complex go-to-market business.

Additional Details
Note to Applicants

As part of our recruitment process, successful candidates will be expected to provide the documents below for verification;
Applicable to Kenyan citizen candidates only
Scanned copy of Certificate of Good Conduct from the Directorate of Criminal investigation (CID Kenya) (Less than 12 months old)
Scanned Copy of Certificate from a reputable Credit Reference Bureau (CRB)
Applicable to all candidates
Scanned copy of your University Certificate/s
Scanned copy of your National ID /Passport /Legal Form of Identification

October 25, 2024