Company Founded: Founded in 1993

  • Senior Officer – Merchant Onboarding- Enterprise service Delivery

    Senior Officer – Merchant Onboarding- Enterprise service Delivery

    We are pleased to announce the vacancy of Senior Officer – Merchant On boarding in the Enterprise service Delivery within the Enterprise Business Unit Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the Merchant On boarding Manager – Enterprise service Delivery, the position holder will support Merchant acquisition & merchant administration tools, Manage 20/80 merchant relationship to deliver on business objectives, Implement merchant management & support mechanisms in line with business processes to support Merchant Services .The role will also involve Supporting Acquirers & sales team in merchant roll out services.
    Detailed Description:

    General Administrative support for the Acquirer & Merchants;
    Ensure achievement of 100% SLAs on Merchant processes;
    Liaise between Safaricom, Merchants, acquirers, and regional sales teams;
    Provide back-up for Merchant customer acquisition activities;
    Facilitate availability of business tools, novelties to enhance Merchant & Introducer/business activities;
    Provide administrative support in Activating & support to recruited merchants;
    Ensure 100% compliance on Know Your Customer (KYC) details prior set up of Partner/Merchant outlets;
    Communicate on issues of non-compliance/irregularities to Partners;
    Ensure prompt & efficient set up of  acquired/new Merchant outlets  and business Partners;
    Ensuring that Merchant in the regions achieve transaction value targets;
    Facilitate attendance to walk-in customers;
    Sending Merchant correspondence, calling & attending to merchants queries for all assigned merchants;
    Preparing correspondence on internal and external requests;
    Prepare daily, weekly, monthly and quarterly analytic transaction and Merchant registration reports for the department/Introducer as requested.

    QUALIFICATIONS

    Bachelor’s Degree from a recognized university
    At least over 1 year experience in handling merchants in various touch points
    Highly results and performance oriented
    Good communication and presentation skills
    Excellent team player with good management skills
    Excellent Excel Knowledge
    Flexible approach to work

  • Strategic Buyer 

Cyber Security Assurance 

Core Network Engineer 

Analyst Information Systems Contractor

    Strategic Buyer Cyber Security Assurance Core Network Engineer Analyst Information Systems Contractor

    We are pleased to announce the following vacancy in the Masoko Department within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the Senior Manager Vendor Operations – Enterprise Business Unit, the position holder will be in charge of projects that contribute to long-term success, supporting business growth & profitability and allowing the platform to increase diversity of its offerings.
    Responsibilities

    Deliver against key financial and service level performance indicators: Turnover, margin, stock cover, selection
    Negotiate product pricing, commissions and/or rebates on product sold
    Build a process to streamline commissions of vendors
    Build the inventory pipeline in correct product mix (assortment and depth)
    Inventory management
    Maintain relationships with existing suppliers whilst seeking out new ones
    Continuously assess industry and market trends locally and internationally
    Plan and execute joint marketing activities with suppliers and vendors
    Work closely with Category Managers and Commercial & marketing teams to ensure strategic alignment
    Work closely with Customer Service to resolve inventory related queries
    Develop RTV processes for inventory held
    Ensuring records are maintained accurately and vendor catalogues are updated regularly.

    Qualifications

    5+ years in buying, account management, financial analysis and/or marketing
    2+ years negotiation experience
    Strong analytical and quantitative skills; leverage data and metrics to develop assumptions and support conclusions
    Proficiency with Excel and basic financial modeling.

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  • Associate Advocate

    Associate Advocate

    We are looking for motivated and qualified professionals to fill the position of Associate Advocate.
    To be based in Mombasa.
    Overall Purpose of the Job

    Preparation of Defence and Settlement strategy on allocated files
    Manage the stock of files allocated and ensure that the targets set are achieved
    Attending court and taking hearing dates in litigation matters.
    Drafting legal documents, filing of court documents & other legal documents when necessary.

    Key Roles and Responsibilities

    Assist the Head of Firm in effectively managing the budget allocated to the Law Firm and to ensure that the claim expenses are within the Client’s guidelines.
    Manage the allocated legal files stock and ensure that the targets set by the Law Firm is achieved within the set timelines.
    Conduct a thorough and detailed analysis of claim documents to enable early fraud detection, and effectively address the fraudulent claims to meet the client’s guidelines.
    Issue investigation and verification instructions to the client’s investigators within Seven (7) days of receipt of documents or any information that requires investigation or verification.
    Analyze the investigations reports to ensure that all relevant information is captured and to reject incomplete reports or reissue the instructions
    Obtain adequate evidence on liability and fraud from the client’s investigators to ensure that fraudulent/liability claims are dismissed in court. The evidence should be obtained prior to the filing the defence in court and in any event Thirty (30) days before the hearing date.
    Liaise with the client’s Investigation and Medical Departments to ensure claim investigation/verification reports and medical re-examinations are promptly completed.
    Conduct proper and factual legal research required for achievement of the defence or settlement strategy on the legal files.
    Conduct pre-trial briefings with the witnesses at least Fourteen (14) days before the hearing/court attendance.
    Preparation of all court attendances through preparation of Settlement/Defence strategies, contacting and following up on witness attendances in court, collecting all the necessary evidence, and seeking approval of the case/defence strategy at least Thirty (30) days before such hearing/court attendance.
    Timely attendance in court or tribunals to effectively represent the interests of the client within the approved defence/settlement strategy and while so doing maintain the highest level of integrity and professionalism.
    Perusal of Court proceedings, Rulings and Judgments and/or co-coordinating the perusal and obtaining of copies of such Rulings, Proceedings, Rulings and judgments
    Preparation and submission of Court Attendance Reports accompanied by copies of court proceedings not later than Twenty Four (24) hours of such court attendance and for critical files within such shorter time that the circumstances may permit.
    Proper management the legal files in line with the guidelines established by the client and ensuring that instructions are executed in a timely and efficient manner to protect the interests of the client.
    Ensure proper documentation of the legal file and data accuracy through timely completion of periodical file reviews. The data must be accurately and efficiently updated in the system resulting in the system and be an accurate reflection of the physical file within 48 hours of after receiving new information or documents that necessitates the change.
    Preparation of all requisite pleadings and follow up to ensure timely filing in court and service upon third parties.
    Maintain proper and accurate reserves on the assigned files as per client’s guidelines and instructions.
    Prepare sound and accurate pleadings for approval and filing in court within the timelines set by the law. All pleadings and correspondences marked as restricted shall not be prepared or filed without the knowledge and approval of the Head of Firm.
    Address and/or respond to correspondence from third party advocates within Seven (7) days from the date of receipt of such correspondence.
    Prepare periodical reports on the allocated portfolio of legal files as may be required or directed by the Head of Firm.

    General Duties

    Monitor changes in relevant legislation and the regulatory environment, and advise the client on the impact of such changes.
    Maintain a good rapport with the third party advocates, courts and other service providers dealing with the Law Firm.
    Participate and offer valuable advice to the Law firm within any Committee of the Law Firm which you may be nominated or elected to
    Any other duties that maybe assigned from time to time in the discharge of the Law Firms obligations under this agreement

    Person Specifications
    Academic Qualifications

    Bachelor of Laws (LLB) degree from an institution recognized by Commission for Higher Education

    Professional Qualifications

    Diploma in Law(KSL) and Admission as an Advocate with a current practicing Certificate;
    Proficiency in use of computer applications;

    Experience

    At least 2 Years Post Admission experience in Litigation
    Experience in handling recovery matters will be an added advantage.

    Skills and Attributes

    Organizational, conceptual and analytical, managerial and decision making skills;
    Ability to get well with diverse workforce;
    Honesty and integrity;
    Positive working attitude;
    Excellent litigation and negotiation skills
    Ability to give and take instructions;

  • Vendor Performance Manager 

Principal Strategic Buyer 

Senior Manager -Consumer Products 

Senior Manager -Consumer Segment Lead

    Vendor Performance Manager Principal Strategic Buyer Senior Manager -Consumer Products Senior Manager -Consumer Segment Lead

    Job description
    Department Description
    We are pleased to announce the following vacancy in the Masoko Department within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the Senior Manager Vendor Operations, the position holder will be tasked with improving the overall business performance, customer satisfaction and re-purchase rates by improving the vendor performance.
    Job Responsibilities

    Develop processes in conjunction with the Warehousing and Logistics teams to improve the vendor On-Time Shipping & On-Time Delivery which will improve Customer Experience.
    Ensure all vendors on Masoko are aware of the SLAs and agree to abide by them.
    Enforce, update and refresh Masoko SLAs for vendors
    Create clean and compelling visual reporting and graphical depictions of data that shows impact of OTS/OTD and Order Defect Rate performance for Masoko.
    Analyze large quantities of data to Category Managers and the business at large make timely and relevant decisions in the onboarding and management of vendors.
    Manages end-to-end Partner Performance metrics, Order Defect Rate, On-Time Shipping, Valid Tracking, and relationship success.
    Monitoring and defining strategies to act on customer feedback; and providing strategic and operational recommendations to senior staff and cross-functional/third party partners
    In conjunction with warehousing and content teams ensure the accuracy of the stock levels published on the website especially for consignment stock.
    Ensure the adoption of the Vendor Portal for all vendors.

    Job Requirements

    Bachelor’s degree in a relevant and quantitative field (e.g. Operations Research, Economics, Management Science, Business Analytics, Statistics, etc.).
    6+ years of total work experience
    Experience in establishing, measuring, and meeting service level agreements, improving the availability, performance, and quality of systems, and managing complex on-the-fly operational concerns.

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  • Principal – Corporate Security Business Partner, Commercial

    Principal – Corporate Security Business Partner, Commercial

    We are pleased to announce a vacancy within our Corporate Security Division.
    Reporting to the Senior Manager Corporate Security Business Partner the partner will be responsible for coordinating the activities of Corporate Security Division with those of the assigned Commercial Strategic Business Units (SBUs). The partner will also play a key role in enhancing risk management across the assigned Commercial units.
    Key Responsibilities
    Efficient and effective coordination of activities between Business Units and Corporate Security

    Timely awareness and participation in Strategic Business Unit(SBU) programs, product, services initiatives & developments by the wider Corporate Security team. Negotiate for specialist resource allocation for each project.
    Carry out a preliminary risk analysis at concept stage and provide a risk log to the SBU and Corporate Security.
    Track Risk Assessment status to confirm that SBUs are up to date with testing and that new controls are updated in the document.
    Assist in scheduling of Corporate Security activities within the business unit.

    Timely and adequate communication between BUs and Corporate Security

    Provide and manage efficient communication and feedback mechanisms within Corporate Security and SBUs.
    Reporting to Corporate Security on risks affecting the SBUs while recommending action that should be implemented by relevant department.
    Effective relationship management. Ensure that Heads of Department are fully aware of Corporate Security support issues. SBU responsible managers should own and article concerns.
    Roll-out client Satisfaction Survey by Head of Departments and Senior Managers.

    Enhance Risk Management quality within the business units.

    Documentation, implementation and periodic updates of Business Partner ISO processes.
    Adopt a best practice, industry wide approach in relation to Risk Management.
    Identify client-responsive, cost-effective Risk Management solutions to mitigate risk in liaison with unit managers.
    Effectively research and communicate on emerging risks to SBUs and Risk Management.

    Must have technical / professional qualifications:

    Degree in a Business or IT related discipline.
    Relevant Risk Management Certification is an added advantage
    Must have at least 5 years working experience within wide scope in a Risk Management, Project Management or Commercial Business Unit/environment.
    Excellent knowledge of Safaricom products and services.
    Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
    Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills.
    Excellent interpersonal skills.
    Trainer of trainer’s skills.

  • Partner Support Engineer

    Partner Support Engineer

    JOB SUMMARY:
    The Partner Support Engineer’s focus is to deliver specific Technical post-sales service to our Partner clients base while serving as an advocate for customer needs. This involves monitoring, resolving technical client’s inquiries via phone and electronic means, as well as, site visits. He/ She is the primary technical point of contact for the assigned clients and providing advice and assistance to the client in relation to Solutions provided.
    MAIN DUTIES AND RESPONSIBILITIES:

    Receiving assigned support cases, visit sites, troubleshoot and resolves issues that could be associated with solution functionally such as application errors, database or data errors, message flow, firmware, and network connectivity (LAN and WAN (point-to-point)) and server performance.
    Manage client’s expectations of response time and issue resolution through accurate and timely feedback to existing and prospective customers about the services offered by the organization.
    Provide accurate and timely feedback and reports to Partner clients and the line manager as may be required from time to time.
    Ensures proactive scoping of the technical solutions required in order to address customer requirements, assesses client’s met and unmet needs, and recommends solutions that optimize value for both the customer and the company.
    Monitors the changing needs of the Partner clients in service delivery and improvement by liaising with internal and external customers to identify areas for improvement and make recommendations for service improvement and implementing those improvements to the satisfaction of internal and external customers.
    Undertake training to keep abreast with solutions to support the customers.
    Effective and efficient utilization of organizational resources as may be allocated
    Application of validated processes to support and manage customer requests, complaints and inquiries.
    Any other duties assigned pertaining to the departments’ operational activities.

    QUALIFICATIONS, SKILLS AND EXPERIENCE:

    Degree in Information Technology or Information Systems or Computer Sciences or Business Information Technology or Business Information Systems, Telecommunication or related discipline.
    CCNP/CCIE, MCSE, MS Windows and practical knowledge of its application. Certification of the same will be an added advantage
    Practical knowledge and skill in:
    Networking, Cloud & Security Solutions and Devices. MPLS Knowledge a must.
    Mail Systems – Mdeamon, Exchange, Lotus notes, etc. certified and practical knowledge of its application
    4 years’ experience as an engineer.
    Ability to handle multiple tasks
    Experience of working with Oracle EBS is desired
    Proficiency with working with MS Excel, MS Word and MS outlook.

    PERSONAL ATTRIBUTES:

    Self driven and result oriented
    Strong customer support and client relation skills
    Effective communication skills (verbal and written)
    Strong focus on building relationships (internal and external)
    Willingness to learn new things and share them with others
    Team player
    Confident and decisive
    Strong Problem solving/analytical skills

  • Branch Business Supervisor

    Branch Business Supervisor

    Reporting to the Sales, Networking & Development Manager, the job holder will have the overall responsibility of leadership and business growth in the assigned branch through aggressive customer acquisition and growing market share of Oriel product portfolio.
    Principal Accountabilities:
    Business Development and Sales

    Plan and implement sales strategies within the branch
    Responsible for achievement of overall sales targets (monthly/quarterly/annual) for the branch
    Maintain existing accounts, obtains orders, and establishes new clients
    Exhibit products and services to existing/potential customers and provide best solutions vs needs
    Coordinates sales effort with marketing, finance, technical and logistics teams

    Customer Focus

    Regular communication with customers to increase customer satisfaction
    Resolves customer complaints by investigating problems and giving suitable solutions
    Preparing reports on customer feedback and market intelligence with recommendations
    Carry out customer education on importance of using genuine parts

    People Management

    Direct and coordinate overall staff operations of the branch unit
    Set employee goals and objectives and monitor performance
    Organize and manage business meetings within the branch
    Establish systems and procedures that ensure that staffs are informed about the business directions and their expectations.
    Supervise all sections to ensure they are working efficiently and in tandem with overall business objective and ensure the business unit complies with company policies

    Branch Administration

    Oversee stock control, stock levels and stock reconciliation
    Approving stock orders and supply management
    Forecast future stock needs and orders and ensure they are in line with financial goals
    Ensure that the company’s assets are adequately safeguarded from abuse or loss, and fully utilized in the interest of the business improvement and development

    Business Reporting

    Prepare clear and timely monthly performance reports and proposals to the line Manager
    Prepare reports for senior management and attend business review meetings
    Assess the performance of the business unit against the business’s goals and plans
    Follow up on concerns raised from the monthly reports

    Key Performance Indicators

    Revenue generation – achievement of branch sales target as per set sales budget
    Quality operational standards within the branch
    Excellent customer service in the branch
    People management
    Accurate reporting on market intelligence and feedback
    Facility utilization and maximization

    Key Skills and Qualifications

    Degree/Diploma in business or engineering field
    Minimum of 3 years’ experience in a supervisory role
    Prior experience in sales role preferably in automotive industry
    Possess strong business acumen
    Ability to attain targets & get things done
    Ability to lead and develop people

  • General Manager – Production 

Production Managers 

Technical Operators 

Technical Managers 

Maintenance Technicians

    General Manager – Production Production Managers Technical Operators Technical Managers Maintenance Technicians

    Reporting to Director – Manufacturing
    Job Objective: The General Manager – Production will provide overall management and co-ordination of the production processes. The prospective candidate will ensure that the department achieves its set targets.
    Key Responsibilities

    Responsible for design and execution of departmental strategies, systems implementation, and maintenance of the same.

    Minimum qualifications, experience, knowledge, and skills

    Job holder should hold a MINIMUM Bachelors’ Degree in Food Science or Process Engineering.
    A holder of Masters’ Degree in Management will have added advantage
    Should have over 10 years’ practical experience in a senior management position preferably in Food or Beverage Production concern
    Must have proven good management and leadership skills.
    Excellent communications, analytical, and trouble shooting skills.

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  • Database Administrator

    Database Administrator

    Reporting to the Manager – Database Administration, the position holder will be responsible for Administration, Performance tuning, Capacity planning, management and 3rd line support of ALL Safaricom Enterprise Database (DB) Systems that include DBs for Oracle e-Business Suite (ERP), Business Intelligence (BI) Systems, CRM, Fraud Management, Revenue Assurance, POS, E-Commerce and all other IT database systems. The databases span from Oracle, MySQL, Microsoft SQL, PostgreSQL, Cassandra and Hadoop related database platforms.
    Job Responsibilities

    Database administration and support lifecycle including backup/recovery automation/and maintenance.
    Supporting the development, system test, user acceptance, training, and production database environments.
    Ensure 99.99% availability maintained for all critical databases;
    Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting.
    Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting.
    Ensure 90% of tickets closure is maintained;
    Identify and implementing Best Practices for Database Administration Liaise with vendor’s i.e. Cisco as 3rd level escalations.
    Design BCP and HA solutions for critical systems in order to achieve zero downtime during maintenance and failures;
    Assist Infrastructure, Enterprise Business Unit (EBU) teams and other Technology teams with hardware and support requirements for database administration;
    Ensure Conformance to security standards for databases and data integrity;
    Develop retention policies and architecture for all systems, whilst maintaining BCP;
    Ensure regular reviews on ILM policies conducted;
    Ensure dimensioning of systems is done periodically based on demand experienced and projected;
    Ensure optimal performance of all systems maintained conforming to the SLA agreements between business and Quality Assurance.

    Qualifications

    Degree in Computer Science or Technical Related Field;
    With at least 4 years’ hands on Experience in Managing large databases;
    Experience in Nosql databases, Mysql and other OpenSource databases platforms
    Experience in Oracle RAC, Dataguard, RMAN and Engineered systems.
    Experience in Linux/Unix Operating system.
    Database Systems Administration Techniques – understanding of DB Performance tuning on various Operating Systems, good troubleshooting skills, Database Migration and ILM techniques
    Attention to details and analytical thinking.
    Certifications –OCP, OCE; EXADATA Administration; MSSQL Server Administration; Hadoop Administration; Linux/ UNIX certification

  • Senior Cyber Security Operations Center Analyst 

Digital NOC Engineer 

Senior Operations Support Systems (OSS) Network Management System (NMS) Engineer 

Senior Manager – Wholesale Infrastructure & Products

    Senior Cyber Security Operations Center Analyst Digital NOC Engineer Senior Operations Support Systems (OSS) Network Management System (NMS) Engineer Senior Manager – Wholesale Infrastructure & Products

    We are pleased to announce the following vacancy within the Corporate Security Division.
    The Cyber Security Operations Center (CSOC) team is responsible for monitoring, assessing and defending Safaricom Enterprise Information Systems. The team continuously develops and investigates correlated security event feeds, escalating any identified security incidents. They are the primary contact for any suspected security incidents, working together with remediation teams, resolving incidents and foiling Cyber Security threats against the Safaricom Brand.
    Reporting to the Team Leader – Cyber Security Operations Centre (CSOC), the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service at the Safaricom CSOC, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets and escalate any key concerns to Level 2/3 for additional analysis & communication.
    Responsibilities

    Work in 24*7 shifts performing real time monitoring of security alerts generated by various security tools deployed by Safaricom
    Serves as a primary point of contact for reporting potential security incidents
    Validate, classify and open tickets for security incidents
    Analyze and assess security alerts and escalate to Level 2/3 analysts for further investigations and communication
    Document security incidents as identified by the case management process
    Provide feedback on enhancing the operations of the cyber security operations Centre
    Respond to generated security alerts within the time window as defined in procedural SLAs
    Pick out potential intrusions from seemingly benign sets of audit logs or security alerts
    Triage (primary investigation) of detected security alerts and make necessary escalation decisions
    Escalation to appropriate teams, follow ups and provide assistance during remediation

    Requirements

    Bachelor’s degree in Electrical Engineering/Computer Science/IT Security/Information Technology
    Knowledge of common SIEM solutions, the purpose of them and an understanding of how they work
    Knowledge of common network protocols such as TCP/IP, HTTP, DNS, etc.
    Experience with Microsoft Windows and *NIX operating systems is required.
    Knowledge and/or experience with common security tools such as anti-virus, Intrusion Prevention Systems and Firewalls is an added advantage
    Knowledge and/or experience with Relational Database Management Systems (RDBMS) – Oracle, MS SQL, My SQL, Pervasive SQL is an added advantage
    Good communication and presentations skills are required
    Enthusiasm, curiosity, thirst for knowledge and passion for the job is required
    Analytical thinking
    Customer focused. Team spirit

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