Jobs Kenya

Company Founded: Founded in 1993

  • Manager Research and Evaluation

    Manager Research and Evaluation

    Job description

    As a Manager Research and Evaluation based in Kenya supporting Kantars clients in Tanzania you will be responsible for managing high quality primary research and evaluation work within Health, Agriculture, Gender and Development Research primarily for development organizations, leading our business and our methodological innovation in this area.
    The ideal incumbent must be able to work 65% in Kenya and 35% in Tanzania with flexibility on travel.
    Please note this is a 1-year renewable contract position.
    KEY OUTCOMES

    Managing projects in and out of field from proposals through questionnaire design, analysis to delivery of insightful, well produced and actionable deliverables.
    Build our business among clients interested in in-depth understanding and insight on small-scale farmers.
    Providing strategic & relevant insights to clients through strong reporting and storytelling.
    Working to innovate around methods in this space to bring the very best to our clients.

    CAPABILITIES

    Strong academic and thematic background and expertise in the Health, Gender, Development and Agriculture sector.
    Strong understanding of research and evaluation method, including quantitative methods.
    Ability to work well in a commercial environment, where we work fast to turnaround high quality work, and deliver to deadlines, and ensure a very high level of client satisfaction
    Agricultural economist or related background and qualifications.
    At least 5 years of working experience on and leading agricultural, Health, Gender and Development research.
    Fluency in written and verbal communication skills in English and Swahili.

  • Senior Officer – Large Enterprise & Public Sector National Account Manager

    Senior Officer – Large Enterprise & Public Sector National Account Manager

    Job description

    We are pleased to announce the following vacancy in Large Enterprise & Public Sector Department within the Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.Brief DescriptionReporting to the Sector Manager – Large Enterprise & Public Sector, the position holder will be responsible for Strategic Accounts (TML-Target Market List) within Multinational Corporation (MNC)/VGE vertical and will be to drive and achieve revenue targets through solution selling and segment propositions.Detailed Description

    Identify growth prospects (New/Up-sell/Cross-Sell) within the TML
    Drive identification and adoption of relevant segment propositions
    Device strategic plans for Relationship penetration and ensure implementation of tactical plans including pipeline management.
    Proactive Relationship performance management and tracking
    Grow Solution Sales within assigned TML; through acquisition and penetration.
    Provide thought leadership and Insights from customers engagement
    Develop and execute customer ring fencing strategies
    Stimulate existing prepositions within assigned TML
    Develop strong relationships at CXO and wider Buying Centers to understand mid-to-long term customer objectives.
    Churn Management
    Contract Management: Follow up on all existing contracts & renewal.
    Provide insight into the refinement of customer journey processes
    Timely response to customer correspondence
    Flag potential escalations timeously
    Formulate and manage customer relationship through up-to-date Account Development Plans.
    Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).
    Manage reporting cycles (daily, weekly, and monthly).
    Strict adherence on use of CRM (SFA) systems for progressing customer orders and reporting.
    Maintaining strong and deep relationships with accounts under direct management
    Follow through on all customer issues until closure.
    Maintaining communication with the customer throughout the entire customer journey.

    Degree in Commerce/ ICT or a business related;
    Work experience of at-least 4 years preferably in an Telecommunications environment;
    At least 3 years work experience in a multinational account management role;
    Knowledge/ Work experience in ICT will be an added advantage;
    Possesses successful regional and or global accounts/enterprise solution sales experience.
    Demonstrate ability to influence at C-level
    Experience working within an international and distributed team will be an added advantage
    Ability to deliver results and meet and surpass targets;
    New business development skills.
    Be commercially savvy with a deep understanding and demonstration of solution selling.

    Additional InformationAs part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

    An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
    Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
    Clearance certificate from a reputable Credit Reference Bureau (CRB)
    University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
    Copy of your National ID/Passport

  • Business Process Transformation Lead

    Business Process Transformation Lead

    Job description

    We are pleased to announce the following vacancy for a Business Process Transformation Lead within the Financial Operations department. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.Brief DescriptionReporting to the Senior Manager – Financial Systems & Processes, the position holder will provide Lean Six Sigma expertise and closely work with Service Delivery teams to coach, mentor and deliver continuous improvement projects leading to improvement in Key Performance Indicators – NPS, Efficiency, Effectiveness, Revenue, Cost or any other business critical metricsDetailed Description

    Provide Lean Six Sigma expertise & knowledge to people leading Lean Six Sigma or continuous improvement projects
    Conduct workshops and brainstorming sessions to proactively and reactively generate ideas – build & maintain Book of Opportunities for Finance division
    Design, define, measure & report KPIs basis process requirements
    Support maintaining L5 process documentation for every process (core responsibility lies with the Service Delivery teams)
    Mentor and coach Lean Six Sigma project leads
    Conduct Lean Six Sigma trainings
    Establish benefit capture mechanism which is formal & auditable
    Establish Lean Six Sigma certification roadmap for individuals with service delivery & functional teams
    Manage & delivery on Stakeholder expectations
    Establish & follow escalation process in case of deviation from the overall strategy & plan
    Establish feedback mechanisms & improvement projects for external stakeholders like dealers, vendors etc.
    Driving automation programs like macro based, robotics process automation, system changes etc.

    Requirement

    Bachelor’s degree in a relevant discipline
    Certified Six Sigma Black Belt with 6-8 years in driving continuous improvement and change management programs
    Preferably 2-4 years in a finance / accounting company or work profile
    Demonstrate proficiency in project management skills and competencies
    Ability to critically analyse processes and systems for enhancement of efficiencies and effectiveness
    Demonstrate analytical skills and ability to monitor and explain trends and variances
    Ability to meet strict deadlines
    Ability to relate well with both internal and external customers and work in teams
    Leadership skills and ability to train others and enhance their skills and competencies

    Additional InformationAs part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

    An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
    Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
    Clearance certificate from a reputable Credit Reference Bureau (CRB)
    University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
    Copy of your National ID/Passport

  • Engineer – Problem Management

    Engineer – Problem Management

    We are pleased to announce the following vacancy in Converged Service Operations Department within Technology Division.
    Reporting to the Senior Manager Service Management, the position holder will track initiatives to prevent Problems and resulting Incidents from happening, to eliminate recurring Incidents and to minimize the impact of Incidents that cannot be prevented. Spearhead Continuous Service Improvement through coordination, evaluation, execution and monitoring of quality initiatives.
    Key Responsibilities: 

    Problem detection, problem logging, problem categorization and problem prioritization.
    Problem Investigation and diagnosis through Root Cause Analysis.
    Problem Resolution, Problem Closure and Documentation.
    Participate in Problem Review meetings.
    Proactive Problem management.
    Participate in ITIL Problem Management Process implementation within Technology
    Participate in the definition of Service Improvement Plan, Measurable Targets and Success Criteria for Network Quality Initiatives.
    Participate in the identification Network Quality Initiatives in line with Technology objectives; working in liaison with other Technology Departments.
    Tracking and monitoring of Continuous Service Improvement Initiatives.
    Participate in PBI problem definition, tracking and reporting.
    Monitor implementation of health checks recommendations.

    QUALIFICATIONS

    Bachelor Degree in Electrical & Electronics/ Telecommunications/Computer Science/IT related course
    At least 2 – 3 years in GSM related field.
    CCNA certification
    ITIL Foundation certification
    ITIL Intermediate certification(s) is an added advantage

  • Functional Testing Engineer

    Functional Testing Engineer

    An Evergreen Requisition is an advertisement for positions that Safaricom PLC hires for throughout the year. It is a way for Safaricom to build a database of qualified, interested individuals for a particular job function so that when there is a need to fill that type of role, the hiring process will be faster. By applying to an Evergreen Requisition, you are expressing your interest for a particular job function within the Safaricom family.
    In addition to submitting your resume to an Evergreen Requisition, we encourage you to create a job search agent to be alerted when positions in your areas of interest become available. In the job search agent specify all the geographic locations you would consider. *
    The Data scientist will lead the data science team to create value from Safaricom’s vast amount and variety of data using advance analytical and statistical methods and models to answer complex business questions. This will serve to aid in decision making, unlock new revenue opportunities and areas to create efficiency through deep insights. The role requires deployment of Artificial Intelligence driven by Safaricom’s data to create Machine learning models and solutions to deliver specific business relevant use cases.  Safaricom is investing heavily in big data and this will be a truly exciting role in view of the organizations unique data set and position in this region.
    Responsibilities

    Data mining using state-of-the-art methods
    Selecting features, building and optimizing classifiers using machine learning techniques
    Processing, cleansing, and verifying the integrity of data used for analysis
    Collaborate with business units and engineering teams to understand and prioritize company needs and devise possible solutions based on business use cases
    Create various machine learning-based tools or processes within the company, such as recommendation engines or automated lead scoring systems to drive revenue or create cost efficiencies
    Create visualizations using state of the art visualization tools
    Lead and manage data science team

    Qualifications

    BSC. or MS. in Computer Science, Statistics, Mathematics or equivalent practical experience
    2 – 10 years data science working experience and with a leadership role.
    Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests
    Experience with common data science toolkits, such as R, Weka, NumPy, MatLab
    Experience with data visualization tools, such as D3.js, GGplot
    Experience with NoSQL databases, such as MongoDB, Cassandra, HBase
    Good applied statistics skills, such as distributions, statistical testing, regression
    Good scripting and programming skills
    Good understanding of big data technologies like Hadoop
    Strong communications and interpersonal skills and quick grasps to understand business problems

  • Team Leader – Contact Centre

    Team Leader – Contact Centre

    JOB SUMMARY:
    Reporting to the contact Centre Manager, The Contact Center Team Leader will provide quality and efficient Client Experience (CX) to Clients through the daily management of the Crew to ensure that they meet the Service Level and perform their duties according to laid down procedures and processes. The TL will ensure that service levels are achieved in line with the set targets and that Clients expectations are met. S/he will build services relationship with Clients and conduct service reviews for partner and key clients.
    MAIN DUTIES AND RESPONSIBILITIES:

    Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
    Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
    Provides statistical and performance feedback and coaching on a regular basis to each team member.
    Writes and administers performance reviews and coaching for skill improvement for high productivity.
    Ensure that team’s KPIs are monitored, actions are taken, evaluated accordingly and assigned properly
    Ensures employees have appropriate training and other resources to perform their jobs.
    Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
    Addresses disciplinary and/or performance matters according to company policy and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
    Works as a member/leader of special or ongoing projects that are important to area/process improvement with Contact Center
    Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.

    QUALIFICATIONS, SKILLS AND EXPERIENCE:

    Degree in Networking or IT related field.
    Level 2 Certification for Networking or Systems (Cisco, Microsoft, Juniper etc)

    Proven expertise in:

    Networking or Networked environments.
    Mail Systems – Mdeamon, Exchange, Lotus notes,
    Management of
    2- 4 years experience as a Senior support engineer or Teamleader.
    Customer Service skills and training with excellent oral and written communication skills.
    Excellent organizational skills

    JOB SPECIFIC REQUIREMENTS
    Job Knowledge:

    People Management
    Change Management
    People Development and Empowerment
    Process Development
    Project Management
    Resource Management
    Commercial Knowledge

    PERSONAL ATTRIBUTES:

    Self-driven and result oriented
    Strong customer support and client relation skills
    Effective communication skills (verbal and written)
    Strong focus on building relationships (internal and external)
    Willingness to learn new things and share them with others
    Team player
    Confident and decisive
    Strong Problem solving/analytical skills

  • Relationship Executive

    Relationship Executive

    We are pleased to announce the following vacancy in the Customer Operations Department of the Enterprise Business Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
    Brief Description
    Reporting to the Team Leader – Customer In-Life LE, the position holder will be responsible for ensuring excellent and timely customer service by managing the relationship of the accounts under their control; by handling all support issues, escalations and ensuring resolution within SLA, and by maintaining communication with the Customer on all account support issues throughout the entire customer journey.
    Key Roles:

    In charge of Churn, Suspensions, Credit Notes for their TML – maintain <1% credit notes on total baseline; 100% retention of defined baseline revenue (across all products)within the given period; Identify opportunities for cross-selling, upselling and stimulating organic growth in the accounts under management and assign identified leads; Maintain a strong and deep relationship with accounts under direct management – achieve an NPS of at least 80% as per internal measurement mechanisms; Sharing customer issues & requests to the respective/correct folders, teams as well as line manager; Follow through on all issues to ensure closure within stipulated SLAs – 95% adherence to service level agreements and give progressive feedback on potential breach of SLA; Maintain communication with the customer throughout the entire customer journey – Feedback to customers within 2 hours of query or issue resolution; >99% Quality SRs captured on Siebel by raising service requests accurately;
    Continuously updating customer contacts on Siebel and sharing a report of the same with responsible teams;
    Flag any recurring incidences/potential escalations and issues past SLA to line manager;
    Share Weekly and ad hoc reports with line Manager;
    Share with customers company initiatives, outages, network and systems upgrades;
    Capture service review minutes and notes – shared in 24hours;
    Create and update SDPs for top Customers;
    Spearhead delight activities within your TML.

     
    QUALIFICATIONS
     

    Excellent communication and interpersonal skills;
    Diploma in a business related field;
    Experience in B2B sales support will be an added advantage;
    Commercially orientated with a desire to increase revenues and profitability of the business;
    Demonstrate ability to solve problems or come up with quick solutions to issues raised;
    Understands Safaricom Enterprise products and services portfolio;
    Ability to identify and qualify opportunities to develop new business;
    Should be willing to work anywhere in the country.

    Additional Details

    As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews/assessments.

    An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field;
    Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document;
    Clearance certificate from a reputable Credit Reference Bureau (CRB);
    Degree/Diploma Certificate/ Letter of completion from University in case you have not received your degree certificate;
    National ID/Passport.

  • Web and Content Administrator Senior Manager Revenue Assurance

    Web and Content Administrator Senior Manager Revenue Assurance

    We are pleased to announce the following contractual vacancy in the Corporate Communication Department within theCorporate Affairs division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the Head of Department; Corporate Communication, the individual will handle internal and external digital assets as well as simple and complex design programs.
    Job Responsibilities 

    Recommends and supports best practices in web design.
    Coordinate acquisition process for any systems required for corporate communications on both internal and external platforms
    Work with the corporate communications team to ensure content is up to date on owned channels including Sharepoint, Corporate Website and Microsites.
    Layout content for the daily bulletin and other organizational EDMs and e-newsletters.
    Streamlining navigation and stability of the corporate website/microsites/SharePoint and all other owned corporate assets.
    Create system requirements specification and high quality supportability requirements on need basis
    Work with Corporate Communications agencies and IT teams to ensure timely product delivery.
    Laying out and designing corporate presentations.
    Analyse and report Website/article/microsite performance.

    QUALIFICATIONS

    Diploma/ Bachelor’s Degree in a related field
    Exposure to web content management systems
    Prior experience maintaining and migrating web content is a plus.
    Strong innovative visual designer, who works well independently
    Excels at incorporating best-in-class design principles (Color theory, space, shape, alignment, responsive etc.) to the web and mobile application concepts
    Experience selecting, creating and guiding visual content for the web (photos, advertising banners, video, etc.).
    Experience creating and managing a website style guide
    Ideally use of Adobe Photoshop, IDesign, UX, Dreamweaver, Google Analytics and other
    Proficiency in Excel, Word, HTML, CSS, Photoshop. Other Content programming languages
    Ability to actively manage and prioritize a large number of tasks with competing deadlines
    Demonstrated commitment to learning new technology
    Willingness to take initiative and work independently, but also function as part of a dynamic team
    Highly organized, conscientious and detail oriented.
    Good decision making skills. Strong creative and conceptual skills.
    An excellent planner and organizer

    go to method of application »

  • Health, Safety & Wellness Manager

    Health, Safety & Wellness Manager

    We are pleased to announce the following vacancy in the Health, Safety and Wellbeing Department within Resources Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Posting Description                     
    Reporting to the Senior Manager Health, Safety and Wellbeing , the role holder will be responsible for assuring the highest possible degree of health and safety for Safaricom’s employees, contractors, sub-contractors and visitors to company premises/ sites of operations.
    Job Responsibilities                 

    Stewardship of Health and Safety Management System, procedures and programs towards ensuring flawless business operations.
    Ensure continuous improvement of Health and Safety standards in terms of the work environment for Safaricom’s employees, contractors, sub-contractors and visitors.
    Consolidate a companywide H&S risk profile, identifying and ranking potential areas of weakness and communicate the same with concerned stakeholders for review, where required.
    Maintain a strong field presence throughout company facilities and sites of operations, monitoring and ensuring that all business operations comply with OSH laws and regulations, Safaricom Standards and internationally accepted OSH standards.
    Ensure compliance with relevant regulatory and other requirements including annual workplace registration, annual health and safety audits, inspection of lifting equipment and pressurized vessels, annual fire safety audits, noise surveys, illumination surveys, air quality analysis, EMF surveys, amongst others.
    Consolidate a companywide health and safety management plan arising from recommendations of audits and inspections undertaken, communicating the same with concerned stakeholders for review, and tracking to ensure closure.
    Coordination of investigation of all accidents, near misses, dangerous occurrences, property damage or loss, first aid cases and medical treatment cases reported in all company facilities and the identification of corrective and/ or preventative action to prevent recurrence, where applicable.
    Management of the inventory of all first aid amenities/ supplies provided at all company facilities (including medical supplies, medical and non-medical equipment and signage) ensuring that they meet, at all times, legal and best practice standards. This shall include inspection and maintenance of the inventory, as and when required.
    Develop and prepare Safaricom’s Safety and Health Management System targeting ISO 45001 certification.

    QUALIFICATIONS

    Bachelor of Science degree in Engineering, Environmental Science, Health and Safety or related studies.
    Relevant certification/ accreditation in Occupational Safety and Health
    Minimum of 5 years working experience in the Occupational Health and Safety field. Added advantage if within the telecommunications, oil and gas or manufacturing industries.
    Thorough knowledge of the Occupational Safety and Health Act, The Work Injuries Benefit Act, Labour laws and subsidiary legislations.
    Good understanding of ISO 45001 or other Occupational Safety and Health Management Systems.
    Highly organized, conscientious and detail oriented with excellent interpersonal and communications skills

    Note to Applicants
    As part of the interview process, external candidates should prepare the following documentation which will be required as soft copies at a later stage based on your performance in the interviews/assessments.

    An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
    Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
    Clearance certificate from a reputable Credit Reference Bureau (CRB).
    University Diploma/Degree Certificate/ Letter of completion from University in case you have not received your diploma/degree certificate.
    National ID/Passport.

  • Manager-Acquisition & Distribution Manager

    Manager-Acquisition & Distribution Manager

    We are pleased to announce the following vacancy in the Home and Content Department within the Consumer Business Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Description

    Reporting to the Senior Manager Home Channel Sales &Retention the role holder will be responsible for ensuring the different Home sales and distribution channels are supported to deliver expected results. They will support our regions in delivering sales KPIs while analyzing opportunities within non-traditional channels to reach the market. They will work with different channels {Dealers, Online, TDRs} to meet overall revenue and acquisition targets for the home channels.

    Detailed Description

    Develop plans to achieve set acquisition and revenue targets through the Channels/regions.
    Set challenging targets for the Channels and partners and ensuring their achievement.
    Proper management of Channel sales trackers.
    Ensure adequate sales pipelines to achieve the revenue targets.
    Achieve set penetration targets
    Ensure implementation of all commercial and other policies within the Channels
    Drive people engagement across the channels
    Identify challenges and areas of opportunity to improve the channel performance from both a short term and long term revenue perspective and work with relevant teams to address.
    Act as liaison with other departments and BUs to find ways to improve channel performance, from acquisition and retention perspective.
    Proactively attend to channels and customer related issues and get an excellent customer rating.
    Build long lasting business relations/partnership with assigned Channel partners

    Job Requirements

    Degree in Business Management or related field
    Over 5 years Sales and Channel management experience
    Very strong focus on Customer insights and proven ability to combine numbers and analytics to understand, predict and influence customer behaviour
    Strong awareness of market trends, competitive impacts and market opportunities.
    Achievement oriented.
    Innovative and creative.
    Strong interpersonal and people skills.
    Strong communication skills.
    Highly organized, conscientious and detail oriented