Company Founded: Founded in 1993

BSS Engineer Program Manager Vendor Operations Lead Vendor Acquisition Specialist

Job Details
We are pleased to announce the following vacancy in the Regional Network Implementation and Operations (RNIO) Dept within the Technology Division. In keeping with our current business needs, We are looking for a person who meets the criteria indicated below;Reporting to the Team Manager, Regional Network Operations. The position holder will be responsible for Network elements fault clearance to ensure availability of 99.99%, SUR of less than 15 min per week, average NUR of less than 10min per week , and proper preventive maintenance of the BSS network, transmission equipment’s and the related power supply in owned sites.Key Responsibilities

Define and maintain a supplier and technology strategy for the OSS and QC systems;
Network element fault clearance.
Perform proper preventive maintenance of all network elements and document results for owned sites on a monthly basis.
Ensure proper site acceptance.
Ensure proper contractors control.
Proper works Orders execution.
Proper use of defined processes and procedures in daily work
Conduct risk assessments at agreed intervals across information processing sites
Fault clearance measured by “Remedy” reporting tools:

30min – Critical faults
60min – Major faults
4 hours – Minor or non-service affecting faults.
Eliminate all repeat failures within the allocated cluster

100% of all owned sites attended to for routine maintenance and all elements deteriorated worked on and results documented on a monthly basis in the FO PM DB.
Weekly reporting on all sites visited for PM and issues identified
Eliminate all repeat failures by ensuring
Newly accepted sites to be 100% functional.
All ENVA alarms connected

Job Requirement

Degree in Electrical and Electronics Engineering (or related technical field) from are recognized university / institution with a bias in Telecomm with at least 2 years’ experience in GSM or related field.
Must be able to work with minimum supervision

Valid driving license with AA certification

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October 26, 2024
Business Analyst

In Keeping With Our Current Business Needs, We Are Looking For a Person Who Meets The Criteria Indicated BelowWe are pleased to announce the following vacancy in the Digital IT Department within the Technology Division.Reporting to the Manager – Business Engagement, the position holder will be the liaison between business system users and the technical team in as far as creating automated business solutions is concerned.Key Responsibilities

Carry out full business requirements discovery that includes interviewing relevant stakeholders and end-users.
Collect, classify, analyze and document business requirements as per set standards.
Create high-level solution designs to meet business requirements by exploiting the functionality available in IT systems already in Safaricom, or by filling missing gaps with appropriate new systems, in accordance with enterprise architecture
Collaboratively develop test-driven business requirements and functional specifications with business, technical, and testing team members.
Participate in technical/functional evaluation of bids for new systems
Ensure sensible consensus is reached for all requirements/specifications and help business, IT, and test leads to have the same mutual understanding thereof.
Establishes standards, processes and best practices in solution architecture, to ensure high quality deliverables.
Generate process documentation that clarifies and validates how the organization utilizes business systems to meet business requirements
Promote proper release planning, guaranteeing adherence to business needs and priorities and as a consequence, contribute to the reduction of development costs in future.

Requirement

Bachelor’s Degree in either Computer Science or Telecommunication Engineering or Electrical & Electronics Engineering or in a relevant field
Professional Experience in Business Analysis (CBAP, IIBA), Project Management methodologies (Agile, Waterfall etc)
Technical skills in logical and physical data modeling, relational databases.
Project Management and Technical Support experience an added advantage
Broad technical expertise combined with business acumen and strong consulting skills.
Excellent systems analytical and communication (written and verbal) skills along with meeting facilitation skills
Experience in writing formal Use Cases and other UML tools
Demonstrated experience in producing requirements that support test-driven development.

October 26, 2024
Senior Consultant Expert Services

Job description
Job Purpose:
The Senior Technical Consultant focused on Productized Consultancy Packages, must apply advanced Implementation & Consultancy skills and TEMENOS Technology Products knowledge to implement TEMENOS Productized Services. The role also extends to offering short term, high value technical consultancy services to live clients to help ensure successful operational deployment and continued optimized usage of TEMENOS products.
Roles & Responsibilities:

Delivery of Productized Services related to TEMENOS products at Client Sites
Delivery of Short-term High Value Consultancy services related to TEMENOS products at live Client Sites to maintain or improve reliability, stability, performance and ultimately client return on investment in TEMENOS products
Provides regular update and feedback to Project Supervisor and Productized Service Owner on implementation success, potential delays and technical problems that may arise during implementation of Productized Services to support continuous improvement of rendered service
Identifies technical risks and issues associated with the delivery of the services and develops effective mitigation or avoidance measures
Provides clear and concise technical documentation for internal and external use
Specializes in one or more of the six TEMENOS Technology Framework Products
Thrives to achieve and maintain highest Proficiency level in multiple competency areas of Core Technical and Technology & Architecture streams
Transfers knowledge effectively and mentors less experienced Consultants from TEMENOS & Partner organizations, promoting adherence to TEMENOS methodologies and quality standards
Performs such other duties, functions and services, consistent with status or vocational ability, as may from time to time be required.

Skills and Qualifications:

Educational & Proficiency level: Professional with a minimum of four years of experience in software technical consultancy related to TEMENOS Products. Experience of working in or supporting T24 implementation projects adhering to standard TEMENOS Implementation methodology
Technical knowledge: Knowledge of TEMENOS Core Technical & Technology Framework Products
Behavioral Attributes: Analytical, organized, team player, relishes working in a multicultural, multi-national business context. Strong delivery mindset, customer focus, commitment to results and high quality standards. Good communication skills, teamwork and customer focus are essential and we are looking for people who display curiosity, a drive to learn and improve their skills, and share knowledge. Building influential relationships with colleagues, partners and customers is an essential part of the Expert Services approach and success to date

Languages: Fluent in English and any local languages

October 26, 2024
Digital Channels Tribe Lead Manager-Access Network Quality Assurance, Benchmarking and Reporting Principal Engineer – VAS & Internal IT Services Assurance Principal Engineer-Fixed Services Quality Assurance Senior Manager – Network Quality Assurance Junior Data Scientist Head of Department – Regional Sales

We are pleased to announce the following opportunity in the Digital Channels Tribe within the Consumer Business Unit. In keeping with our current business needs, we are looking for persons who meets the criteria indicated below.
Reporting to the Director-Consumer Business Unit, the position holder will develop, evolve and deliver engaging digital experiences for Safaricom Consumers; Define, own, deliver, and evolve Safaricom’s strategy and execution around App and Web; Acquire customers through digital channels and increase digital channels penetration, experience and grow end to end digital contacts.
Key Responsibilities

Strengthen the Agile Way of Working as a role model. The primary responsibility of this role is to facilitate, support and motivate your Tribe members
Create and maintain cross-functional collaboration through holistic business awareness, understanding, and effective communication
Deliver digital enablers that will assist Business and Agile tribes in fulfillment of customer journeys
Digital channel performance & optimizations (e.g. mob/web development)
Digital operations and non-journey content development and campaigns
Oversee and steer digital transformation progress and KPIs
Define the digital channels vision and execution the digital channels roadmap
Support other tribes in seamless integration of their digital solutions in relevant digital channels
Create and maintain products and services related to Lifestyle, Web & Mobile App
Own (build, maintain and support) all client journeys related to Security, Identity & Access Management and continuously upgrade them
Commercialize the Web and APP channels

QUALIFICATIONS

Job Requirements

BSC. in Computer science, Statistics, Mathematics or equivalent practical experience
1 – 2 years data science working experience and with a leadership role.
Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests
Experience with common data science toolkits, such as R, Weka, NumPy, MatLab
Experience with data visualization tools, such as D3.js, GGplot
Experience with NoSQL databases, such as MongoDB, Cassandra, HBase
Good applied statistics skills, such as distributions, statistical testing, regression
Good scripting and programming skills
Good understanding of big data technologies like Hadoop
Strong communications and interpersonal skills and quick grasps to understand business problems

Note to Applicants
As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.

An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
Scanned copy of University Certificate or letter from the University requesting for internship
Scanned copy of your National ID / Passport-Legal Form of Identification

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October 26, 2024
Big Data Engineer

We are pleased to announce the following fixed term contract opportunity in the Big Data and Business Analytics Department within the Strategy and Innovation Division. In keeping with our current business needs, we are looking for persons who meets the criteria indicated below.
Reporting to the HOD – Big Data and Business Analytics, the position holder will design, build and deliver on the big data platform which will serve as Safaricom’s single source of truth. The platform will be used to continuously deliver on Safaricom’s overall data analytics strategy. Safaricom is investing heavily in big data and this will be a truly exciting role in view of the organizations unique data set and position in this region.
Key Responsibilities

Design, architect and build solutions and tools for the big data platform
Mediate and coordinate resolution of software project deliverables using agile methodology
Develop pipelines to ingest data into the big data platform based on business demands and use cases
Develop analytical platforms that will be used to avail data to end users for exploration, advanced analytics and visualizations for day to day business reporting
Provide guidance and advise to technology teams on the best use of latest technologies and designs to deliver a best in class platform in the most cost effective way
Develop automated monitoring solutions to be handed over to support teams to run and operate the platform efficiently
Automate and productionize data science models on the big data engineering platform

QUALIFICATIONS

Job Requirements

BS or MS in computer science or equivalent practical experience
At least 2-3 years of coding experience in a non-university setting.
Experience in Object Oriented development
Proficient understanding of distributed computing principles
Experience in collecting, storing, processing and analyzing large volumes of data.
Experience with building stream-processing systems, using solutions such as Storm or Spark-Streaming
Experience with various messaging systems, such as Kafka or RabbitMQ
Experience with NoSQL databases, such as HBase, Cassandra, MongoDB
Understanding of big data technologies: Cloudera/MapR/Hortonworks

As part of our recruitment process we will request the below documentation;

An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
Scanned copy of University Certificate or letter from the University requesting for internship
Scanned copy of your National ID / Passport – Legal Form of Identification

October 26, 2024
Delivery Manager Specialist – Enterprise Network Programmability

Job description

In Keeping With Our Current Business Needs, We Are Looking For a Person Who Meets The Criteria Indicated BelowWe are pleased to announce the following vacancy in the DIT Department within the Technology Division.Reporting to the Business Engagement Manager – FS, COPS and CC, the position holder will be responsible for driving delivery of business products using Business Doman and IT knowledge as well as leading a team of Architects and Business Analysts, as well as virtual delivery teams. The role holder will break down complex requirements into simple trackable tasks and ensure commitment to high quality and delivery on time without compromise on scope.Key Responsibilities

Ensures all projects assigned are delivered on time and meeting the quality standards;
Translates business and customer requirements into technology requirements;
Defines architecture and design of systems and solutions to meet current and future business needs;
Reports and interprets test results Assesses the effectiveness of tests and testing tools;
Drives adoption of Automated Testing tools in order to improve delivery timelines;
Oversees Installs, configures, integrates and optimises systems, services and solutions
Monitors security compliance;
Works effectively with suppliers and partners to influence their plans and maximise value delivery from the relationship and
Provide technical input to business strategy meetings in order to maximise outcome and not output.

Job Requirement

Degree in Science/computer science/Engineering/Business related.
Strong business acumen and mindset
5+ years of software development experience in a busy IT development environment, 2 years of which must include experience in Business Analysis and Systems design.
3+ years’ Experience in Technical Leadership of large IT projects
Certification in Business Analysis
Certification in Agile Project Management will be an added advantage
Team player who is skilled at building up and managing stakeholder relationships successfully
Ability to persuade stakeholders and to champion effective techniques through delivery

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October 26, 2024
Senior Manager – MAgri Sales and Distribution

Job description

We are pleased to announce the vacancy for a Senior Manager- MAgri Sales and Distribution within M-Agri department within Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.Detailed DescriptionReporting to the Head of Department- M-Agri, the position holder will be responsible for the end to end implementation of DigiFarm buyer acquisitions, farmer production cycle and depot engagement initiatives and overseeing the end to end DigiFarm for enterprise activitiesJob Responsibilities

Manage the implementation of strategic sales plans that will drive the farmer acquisition targets
Supervise executions of intiatives that will drive farmer activities
Manage acquisition of DigiFarm buyers
Oversee the buyer activities that will generate buyer demand.
Manage Digifarm initiatives that will drive DigiFarm buyer demand fulfillment
Manage the implementation of the DigiFarm depot rollout activities
Manage the implementation of DigiFarm dealer onboarding activites
Oversee and manage the DigiFarm village advisor (DVA) and DigiFarm Business Associate (DBA) initiatives
Manage the end to end engagment of Digifarm enterprise activities
Manage sales budgets and identify key strategic priorities relevant to the vertical.
Talent management: scout, recruit and grow competent talent to meet business objectives.
Support the respective Buyer managers, regional distribution managers and DigiFarm enterprise mangers to deliver on their mandate
People management – Manage the selection, growth, development, performance, motivation, and reward of the team.
Manage the different DigiFarm partner stakeholder escalations with relevant stakeholder in the organization and ensure closure.
Provide reports and recommendations that facilitate accurate business decision making process and planning.

Job Requirements

A bachelor’s Degree. (A business-related disciplines with an IT/Commercial bias will be an added advantage)
Over 7 years working experience managing key accounts in a B2B environment
Strong relationship building skills preferably from a major blue chip company
Ability to inspire and manage a sales team
New business development skills.
Demonstrate ability to deliver results i.e. meet and surpass targets.

October 26, 2024
Manager- Home Channels Sales &Distribution Support

Job description

We are pleased to announce the following vacancy in the Home and Content Department within the Consumer Business Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.Brief DescriptionReporting to the Senior Manager Home Channel Sales &Distribution the role holder will be responsible for ensuring the different Home sales and distribution channels are given effective and efficient trade marketing support to deliver expected results through consistent business engagement. They will coordinate & cascade Home solutions communication to the regional teams to ensure success of all Home campaigns.Detailed Description

Develop and execute, consistently, activities that deliver the channel revenue and acquisition mandate
Act as the liaison between the Segment team, Home field teams and Regional trade marketing teams to execute ATL campaigns to ensure the agreed picture of success is achieved.
Ideate on different partner engagement platforms/forums to socialize the different partners for the home agenda (Contractors, KARA )
Acquire collateral branding space for estate branding, reseller outlets branding, contractor engagement /branding, tools
Ensure we execute our product NPS initiatives through the estates, team leaders and regional Trade Marketers
Drive all the themed BTL home distribution partner campaigns & ensure all home channel sales properties (collateral, vans) deliver expected outcomes.
County council engagements in liaison with specific regional trade marketing teams
Drive regional estate activations and tactical activities
Together with Home channel Trade Development Representative, monitor and report on ground specific competitor analysis and impact

Job Requirements

Degree in Business Management or related field
Over 5 year experience in Trade /channel marketing experience
At least 2 years Sales and Channel management experience
Very strong focus on Customer insights and proven ability to combine numbers and analytics to understand, predict and influence customer behavior
Strong awareness of market trends, competitive impacts and market opportunities.
Strong ability to Influence & execution
Innovative and creative.
Strong interpersonal and people skills.
Strong communication skills.
Highly organized, conscientious and detail oriented

October 26, 2024
Manager M-Agri Buyer Channels (Sales) Manager – M-Agri Buyer Channel Development

We are pleased to announce the following vacancy in the M-Agri department within the Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Posting Description
Reporting to the Senior Manager; M-Agri Sales and Distribution, the is responsible for the engagment, acquisition, onboarding and retention of buyers within the DigiFarm ecosystem.
Job Responsibilities

Identify and acquiring DigiFarm buyer accounts
Drive buyer demand generation by ensuring season-on-season production (Buyers’ inputs) orders.
Drive incremental revenue for buyer accounts under management as per revenue potential identified in each buyer account
Effectively develop and manage relationship matrix and engagement models for the buyer accounts
Craft strategic plans for buyer account penetration
Ensure less than 1% churn for all buyer accounts under management
Identify DigiFarm growth opportunities and up-selling and cross – selling potential within the assigned Buyer account.
Supervise development and executions of buyer accounts ring fencing strategies
Develop strong relationships with the buyer accounts at CxO to maintain ongoing revenue stream
Manage all customer escalations with relevant stakeholder in the organization and ensure closure
Weekly reports on buyer performance and submission of buyer account plans

QUALIFICATIONS

A bachelor’s Degree. (A business-related discipline with an IT/Commercial bias will be an added advantage)
4-5 years working experience managing key accounts in a B2B environment
Strong relationship building skills preferably from a major blue-chip company
Ability to inspire and manage a sales team (previous team leadership will be an added advantage)
New business development skills.
Demonstrate ability to deliver results i.e. meet and surpass targets.

Note to Applicants
As part of the interview process, external candidates should prepare the following documentation which will be required as soft copies at a later stage based on your performance in the interviews/assessments.

An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB).
University Diploma/Degree Certificate/ Letter of completion from University in case you have not received your diploma/degree certificate.
National ID/Passport.

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October 26, 2024
Senior Officer Fraud Investigations Data Scientist

Job Details
We are pleased to announce the following vacancy in the Ethics and Compliance department within the Corporate Security division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Posting Description
Reporting to the Senior Manager, Fraud Investigations the individual is responsible for carrying out Fraud Investigations, data analysis, Systems Forensic acquisitions & analysis and manage customer fraud related escalations.
Responsibilities

Lead/undertake fraud investigations of cases handed over by the Fraud detection team as well as cases generated from other sources e.g. ethics hotline, customer escalations, letters to the CEO, Internal Audits etc.
Manage and strengthen bonds with Law Enforcement Agencies, Criminal/Civil Justice system, Prosecutions agency and other Industry & non-industry players to enhance co-operation on mutually beneficial information, fraud investigations, asset tracing & recovery etc.
Manage a robust and risk-based intelligence-gathering network in all areas of business.
Forensic acquisition, interpretation, storage and presentation of electronic evidence from electronic devices.
Represent the company before court on fraud related matters.
Propose, discuss and agree recommendations to improve control weaknesses identified during investigations and regularly follow up for their implementation.
Proactively conduct Fraud Reviews in critical or high fraud risk areas across the business.
Analyse and monitor unusual data patterns that may indicate fraud/ unethical conduct. Spot negative trends, and potential risky behaviour.

Qualifications

Minimum education qualifications required – Bachelor’s degree in a Business or Computing related discipline
Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).
Certification in Digital forensics and/or incident response will be an added advantage.
Proven hands on fraud investigations experience in a financial environment for a minimum period of 4 years.
Knowledgeable in identifying indicators of fraud through data-mining and analysis exercises.
Good knowledge of GSM network business models and processes.
A conceptual thinker able to work independently.
Good communication skills – written and verbal – to succinctly present findings and communicate with a variety business partners.

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October 26, 2024