Jobs Kenya

Company Founded: Founded in 1993

  • Manager – Campaign Management and Capabilities Regional Activation Executive

    Manager – Campaign Management and Capabilities Regional Activation Executive

    Brief Description
    Reporting to the Senior Manager – Campaign Management and Capabilities, the position holder will aid in driving the CVM (Customer Value Management) strategy and execution of Safaricom’s One to One customer marketing efforts which are aimed at achieving increase in revenue, active customers as well as reduction in Customer churn.
    The job holder will support in the implementation of campaign management tools and ensure extraction of business benefits from the campaign management tool.
    Responsibilities for the Campaign Management and Capabilities Job
    Support of Senior CVM Manager in design and execution of BTL campaigns
    Govern and manage Flytxt execution and delivery of campaigns
    Execute the Below the line marketing strategy for Safaricom
    Support the Senior Manager CVM in the design and execution of campaigns
    Work with several stakeholders to develop and execute BTL marketing programs to introduce customers to new products / segment initiatives, initiatives to drive uptake and penetration of existing products and segment initiatives.
    Management and execution of customer inactivity campaigns.
    BTL execution of the loyalty management scheme
    Work with the Analytics team to ensure the BI evolves to meet the analytical needs of BTL marketing
    Ensure adherence to the Safaricom’s BTL customer communication policy.
    Requirements for the Campaign Management and Capabilities Job
    Degree in Business, Marketing, Sales, Finance, IT or Computer Science
    Deep understanding of Telco billing, data mining and reporting systems.
    Very strong focus on Customer insights and proven ability to combine numbers and analytics to understand, predict and influence customer behavior
    At least 3 to 5 years Telco experience, with at least 2-3 years running Below The Line marketing actions and campaigns in a Telco environment
    Strong awareness of market trends, competitive impacts and market opportunities.Achievement oriented.
    Innovative and creative.
    Strong interpersonal and people skills.
    Strong communication skills.Highly organized, conscientious and detail oriented
    High flair for numbers is a must
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    Use the link(s) below to apply on company website.  

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  • Senior Manager-Risk Business Partner HR Business Partner Territory Account Executive Information Risk Senior Officer

    Senior Manager-Risk Business Partner HR Business Partner Territory Account Executive Information Risk Senior Officer

    Reporting to the Director-Risk Management – the position holder will be supporting the Consumer Business Division and the Regional Sales and Operations Division.
    Responsibilities for the Senior Manager-Risk Business Partner Job
    Conduct periodic monitoring of access to information systems at agreed intervals
    Develop effective Strategic Business Unit support channels by working together with other Risk Management teams in relation to addressing Risk issues affecting the services that we offer.
    Early and timely participation of Risk Management in Strategic Business Units processes, programs, product and services initiatives and developments.
    Manage the introduction and integration of new & existing Strategic Business Unit products/ services & support activities.
    Measure the success of Risk Management solutions and services in contributing to the business group’s effectiveness and efficiency and attainment of overall objectives.
    Requirements for the Senior Manager-Risk Business Partner Job
    Degree in a business or Science related discipline
    Diploma in Telecommunications
    Relevant Risk Management Certification is an added advantage
    Must have at least 6 years working experience within wide scope in a Risk Management environment, of which
    2 years should be within management level.
    Excellent knowledge of Safaricom products and services.
    Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
    Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills.
    Mentoring/coaching skills/experience.
    Excellent interpersonal skills.
    Trainer of trainer’s skills.
    Additional Details
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    Use the link(s) below to apply on company website.  

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  • Chief Operating Officer

    Chief Operating Officer

    JOB SUMMARY:
    The Chief Operating Officer (COO) supports the Group Managing Director in the establishment and optimisation of day to day operational activities, including planning, directing and overseeing the company’s operational policies, rules, initiatives and goals. The COO helps the organisation execute long-term and short-term directives by implementing judgement, vision, management and leadership.
    Key Roles and Responsibilities
    Measures effectiveness and efficiency of operational processes both internally and externally and finds ways to improve processes
    Develops and implements growth strategies
    Acts as a liaison between company and client for quality assurance
    Provides mentoring to all employees, including management
    Motivates staff to meet or surpass organizational and sales goals
    Coordinates with human resources department to recruit skilled talent and keep the best employees
    Oversees daily operations and makes adjustments as necessary
    Presents new ideas and strategies to enhance operational efficiency to the board of directors and other company officers
    Acts as a change agent for the business and to make sure that strategic & cultural change is implemented effectively and efficiently
    Evaluates and reports on Capital projects and returns on investment
    Provides a system for employee salaries and benefits, and makes sure employees feel valued
    Promotes communication between colleagues for the benefit of information flow and to curb any problems that arise
    Overseeing day-to-day operations and keeping the CEO apprised of significant events;
    Creating operations strategy and policies;
    Communicating strategy and policy to employees;
    Fostering employee alignment with corporate goals; and overseeing human resource management.
    Requirements:
    Education, Training and Experience
    Advanced Degree
    MBA preferred
    Experience
    At least 10 years’ experience in a senior management role within a global organisation
    Financial Management experience
    Personal Attributes and Skills Required
    Skills and knowledge
    Demonstrate advanced knowledge of operational management and methodology implementation
    Possess excellent knowledge and understanding of IT industry environment and business needs, specifically evolving service models
    Demonstrate knowledge of business strategic processes
    Possess an understanding of capital market development
    Possess excellent decision making skills
    Demonstrate financial acumen
    Attributes
    Demonstrate the ability to think strategically with an understanding of the operations of a service or business unit with a large span of control
    Demonstrate excellent leadership skills with the ability to manage a team in a matrix environment
    Possess sound commercial acumen
    Demonstrate interpersonal skills with the ability to develop and maintain strong stakeholder relationships
    Demonstrate excellent communication skills (verbal and written) with the ability to present information clearly and succinctly
    Possess the ability to recognise opportunities for enhancement and continuous improvement and to manage change effectively
    Demonstrate the ability to engage with a variety of stakeholders and colleagues at all levels in an organisation
    Possess the ability to work in high-pressure situations and to meet tight deadlines
    Demonstrate the ability to establish and manage processes and practices through
    collaboration and the understanding of business and service offerings

    If your background and competence meet the above requirements and you are self driven, proactive, results oriented person, please send your application letter, CV and relevant testimonials to The Human Resources Manager through careers@accesskenya.com quoting the job reference number.To be received not later than close of business 21st July 2017

    Apply via :

    careers@accesskenya.com

  • E-commerce Support Analyst

    E-commerce Support Analyst

    Brief Description  
    Reporting to the Senior Manager – Customer Channels Support, the position holder will be responsible for supporting e-commerce platform and all related services.
    Above offering expert technical solutions, this position will also involve liaising with other Information technology teams, vendors and other stakeholders to offer cutting edge services in the e-commerce and related service space.
    E-commerce Support Analyst Job Responsibilities
    To provide technical hands on support to e-commerce service and other technical deliveries in line with the company’s e-commerce and online strategies.
    To provide first line and second line support to the Safaricom E-Commerce platform and related applications.
    To ensure achievement all the SLAs defined with the application users, internal and external customers.
    To monitor performance & availability and ensure adequate operational reporting for the e-commerce and online systems.
    To liaise with third line support providers in ensuring efficient & effective resolution of all escalated issues.
    To offer expert hands on and technical support in all aspect on incident management related to e-commerce, online systems and related integration points.
    To actively participate and offer expert advice at all stages of the product lifecycle in order to ensure quality e-commerce and related solutions are maintained.
    To work cross-functionally with IT Security, Engineering, and Business Units to support a ‘best-in-class’ online customer experience.
    Requirements for the E-commerce Support Analyst Job
    University Degree in Computer Science, IT or related technical field.
    3 years’ experience in a networked and dynamic IT environment, with at least 2 years in web administration or digital systems management (development and/or support).
    Advanced UNIX/LINUX and Windows Operating system experience.
    Advanced skill in webserver administration and optimization. E.g. Apache, Apache Tomcat, Microsoft IIS or any other enterprise webservers.
    Oracle certification in database administration or application development.
    ITIL training and certification.
    Training and Experience in HTML5, Java, RSS, Digital Analytics and MySQL.
    Advanced training and experience in MS SharePoint will be an added advantage.
    Oracle Siebel Certification or Tibco Certification will be an added advantage.
    Microsoft certification: MCSD/ MCDBA is an added advantage.
    Highly developed analytical skills.
    Self-drive for results and can do attitude.

    Apply via :

    shub.safaricom.co.ke

  • Database Administrator Project Manager Principal Officer-Business Improvement Systems

    Database Administrator Project Manager Principal Officer-Business Improvement Systems

    Reporting to the Senior Manager – Infrastructure Support, the position holder will be responsible for Administration, Performance tuning, Capacity planning, management and 3rd line support of ALL Safaricom Enterprise Database (DB) Systems that include DBs for Oracle e-Business Suite (ERP), BI Systems, CRM, Fraud Management, Revenue Assurance, POS and all other IT database systems.
    Responsibilities for the Database Administrator Job
    Database administration and support lifecycle including backup/recovery, automation, maintenance;
    Supporting the development, system test, user acceptance, training and production database environments;
    Ensure 99.99% availability maintained for all critical databases;
    Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting;
    Ensure 90% of tickets closure is maintained;
    Identify and implementing Best Practices for Database Administration;
    Design BCP and HA solutions for critical systems in order to achieve zero downtime during maintenance and failures;
    Assist Infrastructure, Enterprise Business Unit (EBU) teams and other Technology teams with hardware and support requirements for database administration;
    Ensure Conformance to security standards for databases and data integrity;
    Develop retention policies and architecture for all systems, whilst maintaining BCP;
    Ensure regular reviews on ILM policies conducted;
    Ensure dimensioning of systems is done periodically based on demand experienced and projected;
    Ensure optimal performance of all systems maintained conforming to the SLA agreements between business and Quality Assurance.
    Requirements for the Database Administrator Job
    Degree in Computer Science or Technical Related Field;
    With at least 4 years’ hands on Experience in Managing large databases;
    Experience in Oracle RAC, Dataguard, RMAN and Engineered Database & Exalytic Systems.
    Database Systems Administration Techniques – understanding DB Performance tuning on various Operating Systems.
    Attention to details and analytical thinking.
    Certification –OCP DBA; Oracle Apps Systems Administration; SQL Server Administration.
    Certification in any of the following or related trainings is an added advantage
    Oracle EBS, WebLogic, SOA Administration.
    Oracle Certified Master
    UNIX/Linux Certification
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    Use the link(s) below to apply on company website.  

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  • Finance & Administration Officer

    Finance & Administration Officer

    Position Profile
    This position will require the individual to perform transparent and efficient logistic, financial, administration and security management for ACTED programmes in Mandera and Elwak.
    Duties and Responsibilities
    1. Finance/ Administration
    · Supervise and report on the financial flow (cash forecast) required in the office.
    · Ensure proper documentation for all payments.
    · Responsible for the handling of the petty cash, daily cash book and ensure efficient reporting of the balances to the Nairobi office.
    · Follow-up the implementation of ACTED HR procedures at the base level and ensure that memo are well communicated to all employees of the bases.
    · Ensure that all contracts are signed by new employee and all documentation is sent to the Nairobi offices.
    · Ensure valid contracts of staff at the base level are kept up to date
    · Maintain a control and check system of the attendance all staff at the base level and ensure updated Leave Follow Up and the attendance sheets are sent to the Nairobi office.
    · Ensure to send the entire leave request forms for the staff at base level to Nairobi HR.
    · Organize staff induction, management of appraisals with the line managers at the base level.
    · Control and supervise the filing of staff personal folders.
    2. Logistics
    · Responsible of the fleet management at the base level.
    · Responsible of the base improvement (comfort, security,…) through rehabilitation work, furniture and equipment set up.
    · Ensure that the computer and all communication equipment are functional and properly used.
    · Responsible to make sure that contracts of services or procurement are relevant according to ACTED and donors procedures.
    · Responsible for the assets and stock materials in the base, including monthly asset and stock inventory.
    · Check field invoices to ensure ACTED procedures are followed (GFP, signatures…)
    3. Security
    · Monitoring, reporting, advising on security context; attend security meeting and use both formal and informal means of communication to understand and anticipate potentially dangerous scenarios;
    · In close collaboration with the Area Coordinator, the security manager and the Country Logistics Manager, support both at program and operational level the future establishment of a full team and an ACTED office in Mandera that meets ACTED’s SOPs
    · Prepare daily updates and monthly reports on the security situation and any other reports requested by Security Manager;
    · Work with the Project Officer on team’s weekly movement plans
    · Will be the focal point for the security who provides the office security personnel
    4. Reporting
    · Submit logistic, administrative and financial inputs to the Project Manager/Officer for the weekly meeting.
    · Send all logistics monthly TITANIC (park statement, asset list, inventories, fleet management, …)
    · Send the cash flow needs cashbook & cashbox and reconciliation on a monthly basis to Nairobi.
    Qualifications/Skills Required
    · Bachelor degree in Accounting, Business Administration, Human Resource or a related field.
    · A minimum of three years relevant experience, preferably in a similar position in an NGO.
    · Deep and clear understanding of humanitarian principles and activities.
    · Sound understanding/experience in financial processing and management
    · Excellent skills in Microsoft Word, Outlook, and Excel.
    · Strong organizational skills and meticulous attention to detail.
    · Excellent interpersonal skills and demonstrated ability to establish effective work relations at all levels.
    · Proven ability to prioritize tasks, meet deadlines and work with limited supervision, pro-active and a good team-player.
    · High level of integrity and honesty.
    · Fluency in Somali language is an added advantage

    Qualified persons with the required skills and qualifications are invited to submit their detailed curriculum vitae and cover letter to kenya.jobs@acted.org and received on or before 6th July 2017. Applications sent after the deadline will not be considered.ACTED is an Equal Opportunity Employer. Please note that only the shortlisted candidates will be contacted.Please note that only the shortlisted candidates will be contacted.ACTED will at no stage of recruitment process request candidate to make payments of any kind. Further, ACTED has not retained any agent in connection with recruitments. If you receive any email/calls in relation to ACTED’s recruitment and you are unsure about its validity or origin, please contact us on nairobi.@acted.orgACTED is an Equal Opportunity Employer.

    Apply via :

    kenya.jobs@acted.org

  • Manager – Sales Operations

    Manager – Sales Operations

    JOB SUMMARY:
    Reporting to the Sales and Marketing Director, the incumbent will be responsible for the sales relevant business support functions (HR, IT, Business Units, Marketing) to execute and deploy relevant sales projects. He / She will display analytical, systematic and strategic thinking in implementing and managing solutions and acts as the liaison for sales to other parts of the organisation.
    The Sales Operations Manager will be responsible for conceptualising, co-ordinating and implementing sales enablement specific initiatives and programmes, the position involves managing multiple portfolios.
    MAIN DUTIES AND RESPONSIBILITIES:
    · Establish, define and align the sales operations process including governance, policy and ensuing methodologies for the sales organisation, working collaboratively with all the     business functions within IS and across African geographies.
    · Maintain a sales governance framework including the authority matrix and ensure internal alignment.
    · Represent sales on a number of internal workgroups and key IS projects to ensure that the sales organisation is represented correctly and sales requirements are met.
    · Implement and measure sales processes and tools that drive positive behavioural change.
    · Manage, maintain and re-enforce all process management related projects including quoting and Business Intelligence.
    · Ensuring that a comprehensive sales communication strategy is in place which covers all sales related activities and events. Managing the execution and follow up of these communications.
    · Sales Management assistance with Sales forecasting and financial reporting: accurate forecasting and pipeline management and accurate sales reporting.
    · Manage the implementation and usage of the business intelligence tool for sales ensuring that all the users are well informed and educated.
    · Drive effective account planning in the Sales Organisation, assisting with templates, training and quality assurance.
    · Support all strategic Sales Operations initiatives where necessary.
    QUALIFICATIONS:
    A degree in Business Administration or related discipline-sales management and proficiency in Computer packages.
    Post graduate qualification desirable.
    Minimum 8 years sales experience 4 of which must be in a Managerial capacity
    Proven track record in recruiting, managing, motivating, coaching and developing a sales team. Working experience in the Telecommunications and / or IT industry.
    Proven track record in managing sales to corporate clients in Telecommunications and / or IT industry.
    SKILLS AND EXPERIENCE:
    Strong problem solving skills.
    Analytical and presentation skills
    Networking
    Professionalism
    Driving for results
    Planning & organizing
    Business insight
    Driving innovation
    Leveraging people skills
    Driving for performance
    Ability to lead others

    If your background and competence meet the above requirements and you are self driven, proactive, results oriented person, please send your application letter, CV and relevant testimonials to The Human Resources Manager through careers@accesskenya.com quoting the job reference number.To be received not later than close of business 06th July 2017

    Apply via :

    careers@accesskenya.com

  • Senior Manager Talent Acquisition

    Senior Manager Talent Acquisition

    Reporting to the Head of Department – Talent, the position holder will be responsible for the design and implementation of an integrated Talent Acquisition strategy for Safaricom aimed at attracting, nurturing and retaining the right talent for existing as well as new businesses. He/she will also be responsible for overall accountability of quality of talent acquired and external pipeline for succession. The incumbent will be expected to provide:
    1. Thought Leadership & Introduction of Best Practices;
    2. Policy & Process Development and Cascade;
    3. Facilitation and Enablement of Implementation and
    4. Measurement & Reporting.
    Job Responsibilities
    Lead manpower planning strategies by analyzing, assisting and advising on short and long-term workforce requirements. Design, rollout and review resourcing processes to build a strong employer brand;
    Enable shaping of a Future Fit Organization by ensuring quality of hires. Influence and partner with senior leadership in making the right hiring decision;
    Act as Subject Matter Expert within Employer Branding / Sourcing and Candidate Relationship Management by providing the HR organization with the best knowledge, proper external benchmarks, best practices and innovative solutions to support the business, including the ‘digital company, digital people’ agenda;
    Support the businesses to define a meaningful Employee Value proposition based on specific local needs; to perform necessary analysis/ segmentation required to align the EVP with the business strategy and create of an action plan;
    Introduce a systematic approach on Customer Relationship Management (CRM), by exploring “The candidate experience” concept and introducing innovative ideas and new ways in order to actively engage talented candidates;
    Develop and implement overarching diversity strategies/initiatives as a source of corporate advantage, while going beyond statutory obligations;
    Determine use of and relationship with external suppliers to deliver People Plans and initiatives and manage interfaces with all resourcing channels and
    Build resourcing capability across resourcing teams & line managers in partnership with talent management; and manage & build search firm relationships to drive resourcing for key Safaricom roles.
    Job Requirements
    Bachelor’s degree from an accredited institution
    A talent acquisition specialist with at least 8 years’ management experience (of which at least 4 should be in HR) gained in a large complex organization
    Expert knowledge & experience of resourcing and working knowledge of other impacting areas of HR especially Performance management, Rewards, Talent Management, OE (including impact of resourcing on these verticals);
    Deep understanding of the business
    Analytical Thinking : Includes understanding demand-supply dynamics;
    Knowledge in the use and application of assessment methodologies;
    Ability to influence professionals of senior management level and peers;
    Exceptional interpersonal, leadership, consulting and communication skills. Ability to develop and maintain highly effective relationships, externally and internally and
    Ability to employ conceptual business skills in understanding the organization’s bigger picture.

    If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on our recruitment portal and then Click on the apply button. Remember to attach your resume.

    Apply via :

    shub.safaricom.co.ke

  • Area Coordinator Puntland / Somaliland Project Development Manager Country Finance Manager Area Coordinator South Central Somalia

    Area Coordinator Puntland / Somaliland Project Development Manager Country Finance Manager Area Coordinator South Central Somalia

    Objective:The Area Coordinator is responsible for representing ACTEDs interests in Antakya with local authorities, donors, beneficiary communities and other key stakeholders. The Area Coordinator is member of the senior management team and works to ensure program quality and operational implementation, as well as growth where appropriate and feasible, and strong representation. The Area Coordinator directly supervises Project Managers ensuring that projects and programs address beneficiary needs and are implemented according to ACTED’s global strategy, donor guidelines, approved work plans and budgets The Area Coordinator also oversees day-to-day operations and security in the respective area.
    Responsibilities:1. Positioning1.1. Context analysis1.2. Strategy Implementation1.3. Networking, positioning and general representation1.4. Proposal development1.5. Advocacy1.6. Promotion of ACTED network
    2. Management and Internal Coordination2.1. Staff Management2.2. Internal Coordination
    3.Project Implementation Follow-up3.1. Project Implementation Tracking3.2. Project Quality Control3.3. Partner Management
    4. FLATS Management4.1. Finance Management4.2. Logistics & IT Management4.3. Administration and HR Management4.4. Transparency/Compliance Management4.5. Security Management
    Qualifications
    Master Level education in a relevant field such as International Relations or Development
    Extensive project management experience (management, planning, staff development and training skills) in emergency and/or development programmes
    At least four years of previous work experience in a high management position
    Proven capabilities in leadership and management required
    Excellent skills in written and spoken English
    Strong negotiation and interpersonal skills, and flexibility in cultural and organizational terms
    Knowledge of local language and/or regional experience an asset
    Ability to work well and punctually under pressure
    Conditions
    Salary defined by the ACTED salary grid; educational level, expertise, hardship, security, and performance are considered for pay bonus
    Additional monthly living allowance
    Free food and lodging provided at the organisation’s guesthouse
    Transportation costs covered, including additional return ticket + luggage allowance
    Provision of medical, life, and repatriation insurance + retirement package
    go to method of application »

    Apply via :

    jobs@acted.org

  • Market Development Intern

    Market Development Intern

    Brief Description
    Reporting to the Regional Coordinator – Market Development, the position holder will be responsible for assisting in the administrative, planning and support of office activities, and operations within the department.
    Market Development Internship Responsibilities
    Assist in organizing & coordinating all logistics for the departmental meetings (Both internal & external)
    Filing of all documents and correspondence to & from the departmental office.
    Raising of Purchase Requisitions (PRs) & Internal Requisitions (IRs) after approval from the HOD Market Development.
    Assist to organize and schedule Departmental meetings, notify all the participants & follow up to ensure prompt attendance.
    Take notes and circulate the action points of meetings within 24 hours to all stakeholders.
    Assist to coordinate the Regional Operations Departments transport, travel and hotel accommodation logistics.
    Assist in planning and coordination of departmental events/projects/activations.
    Raising facilities PR’s and check to ensure that all quotes shared are within the recommended rates and timelines
    Working with Finance Business Partner to ensure availability of funds.
    100% accuracy in allocating correct budget lines and ensuring all required documentations are attached
    Ensure customer satisfaction at all times and given an unmatched experience to both internal and external customers
    Assist to coordinate the Regional support calendar of activities for the year.
    Coordinate feedback on tools of work.
    Support reward and recognition activities within the region.
    Requirements for the Market Development Internship
    Degree/Continuing Degree student in Business Administration.
    Must have graduated in 2016/2017 or awaiting graduation in 2017/2018
    Excellent written and verbal communication skills (articulate).
    Good listening and critical reasoning skills.
    Proactive, confident, energetic.
    Ability to plan and prioritize work.
    Able to work under pressure
    Problem solving and decision-making skills.
    A team player and creative problem solver

    Apply via :

    shub.safaricom.co.ke