Company Founded: Founded in 1993

Brief Description                        Reporting to the Snr.Manager – Home Technology & Customer Support, the position holder will Provide Support and Maintenance of all the fiber infrastructure in the Region (SDC/Metro, FTTB and FTTH) and ensure connectivity to active equipment ONTs, ARs, OLTs and IPRAN in support of fixed and mobile backhaul requirements.        Detailed Description        
To be a Single Point of Contact for Safaricom Fiber infrastructure Faults and Ensuring restorations are done to the original build specification;
Providing Excellent Customer Experience by scheduling visits to resolve service issues for FTTH customers and ensure the contractors adhere to stipulated code of conduct at customer premises;
Performing Network acceptance according to agreed Guidelines and checklist following the Delivery Milestones for Provisional, Operational and Final acceptance;
To offer Fault Diagnosis, Prioritization, Oversee the resolution process, verify service restoration and provide root cause analysis of failure;
To give Monthly preventive maintenance reporting and scheduling regular inspection of fiber and PM activities together with contractor;
Analyzing the risk and Propose Fiber Relocation Plans in case of Road, water & sewerage expansion, Power Utilities, new building facilities and checking for Geological changes that will affect the current locations of fiber;
Ensuring fiber network Resiliency and availability by Performing and documenting disaster recovery tests;
Ensuring all maintenance works is done according to Safaricom Health & Safety policies and change Management process;
Providing spares and materials forecast for maintenance works and overseeing Spares usage and availability in correct specification, Quantity and storage;
Performing regular on ground Audits to maintain accurate database and NQMs on Fibre routes, Duct Usage, Manholes, cable usage, fiber cores utilization and labeling;
To provide proper Supplier management to ensure lower MTTR through temporary restoration to bring up service within SLA and close on Permanent restoration;
Working closely with Fiber Planning and implementation teams on new fiber works in the Region and Confirm the As-built network is per the work package;
Managing spend associated with Maintenance projects by developing Opex savings initiatives;
To act as the Safaricom representative in the Region towards the general public and local authorities (County Governments, KENHA, KURA, Railway) Landlords and other 3rd parties in managing permits and right of ways;
Liaising with Safaricom Security teams in apprehending vandalisms;
Safaricom Security teams in apprehending vandalisms;
Job Requirements                        ·        Degree in Electrical, Electronics ,Telecommunication Engineering, IT  or related field;·        Work Experience of 3 years’ with specialized role in a busy telecommunications environment –Involved in installations /commissioning and maintenance;·        In-depth understanding  of Transmission infrastructure deployment and Support life cycle will be an added advantage;·        Strong technical analysis, troubleshooting, and problem resolution skills,·        Strong relationship building skills;  
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Reporting to the Director – Internal Audit, position holder will provide an efficient and responsive administrative, organizational, and logistical service to the Division, helping the team to be more productive and efficient through organization of team travel, events, meetings, compilation of team reports, and maintenance of records, budgets, and acquisition of team purchase needs in a timely manner.
Roles for the Executive Assistant Job
Managing the Director’s office and diary/calendar;
Responding to enquiries, correspondence both telephone and written directed to the Director’s office and drafting correspondence for Director’s signature and ensuring correspondence from other departments is proof read and edited;
Planning and coordinating the Director’s schedule and coordinating all the logistics for the meetings; as well as making all travel arrangements (local and international) for the Director including arranging for escorts to and from the aircraft, transit arrangements, car hire and scheduling of meetings;
Liaising with Finance business partner to review the departmental cost center reports and notify the Business Manager on expenditure trends;
Efficient co-ordination of team events – team buildings, short term trainings, offsite meetings, scheduled Departmental onsite meetings;
Promptly and efficiently process Air tickets & Visa for staff in compliance with the company’s travel policy and efficient booking intervals;
Promptly book/make reservation for accommodation for staff and guests before date of travel.
Arranging for internal team briefings and weekly meetings and
Raise and monitor purchase requisitions for departmental purchases and Prepare and consolidate the Departmental reports e.g. Annual reports, and Weekly Management reports.
Executive Assistant Job Requirements
Degree in Business Related field;
Overall a minimum of 4 years Team Administration/PA experience in a busy function;
Excellent knowledge and hands on working experience in operating Microsoft Office suite- Ms Word, Ms Excel & Ms Outlook is a must. Knowledge of Oracle financial is essential;
Excellent communication and interpersonal skills;
Numerical and analytical skills;
Project management experience will be an added advantage;
Patient and a positive attitude towards customers; (Internal and external);
Personable and presentable with impeccable grooming & etiquette.
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Apply via :

shub.safaricom.co.ke