Company Founded: Founded in 1993

Senior Manager – Credit and Savings

DESCRIPTION

We are pleased to announce the vacancy for Senior Manager – Credit and Savings within Financial Services. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to Head of Department – M-PESA New Business Ventures, the role is a strategic business arm of M-PESA that will focus on developing digital financial services with the view of fostering a saving culture, empowering and improving the financial health of M-PESA customers while ensuring M-PESA remains the Strategic Partner of choice for financial services.
The role holder will be responsible for delivering word class customer centric credit and saving products and driving an accelerated growth agenda, from ideation to development to delivery of ongoing management of products, platforms and services. The role holder must quickly be viewed as a leader in the space; someone who can identify and deliver against future customer needs, someone who can work with and provide guidance to partners and act on guidance from them, someone who can layout a roadmap for the future.
Job Responsibilities

Champion Financial empowerment through developing relevant credit and savings products to M-PESA customers and businesses.
Be a true strategist, develop hypotheses, conduct complex quantitative and qualitative analyses, execute consumer research, develop and own strategic recommendations for the direction of portfolio.
Be a leader and drive the long-term and short-term agenda for credit and saving products and platforms.
Work to ideate, design, guide development, implementation and management of new features and capabilities for Credit, savings and credit platforms.
Work very closely with big data teams to develop the various credit scorecards and product credit strategies for the various use cases and customer segments.
Work closely with Finance credit team on credit portfolio management for internal products.
Engage in active discussion and debate about the right investment levels to drive revenues, how capabilities integrate and should be messaged, how service level targets and aspirations are being met and improved.
Work in partnership with key strategic partners across all business pillars including Payments, Retail, Sector based (e.g. Health and Agriculture) etc. to drive strategic partnerships around different business areas.
Embrace new-to-world technology and disruptive business models to ensure Safaricom remains Africa market leader in Digital Financial Services.
To develop new Business Models around Financial services that will ensure that Safaricom keeps its strategic focus of financial inclusion.
Work in partnership with Financial Services institutions including Banks, SACCOs, Insurance, Investments, MFIs, Pension Schemes, and Fund Managers
Fiscal Market Disruption – Engage with relevant bodies towards participation in the new business regulatory environment.
Key Project and Strategy execution/delivery in driving overall Financial Services objectives.
To manage and cultivate strategic partnerships that are key to development and growth of Financial Services and ensure that they provide benefit to Financial Services products and services.
Ensure the company has an effective framework for creating and maintaining strategic business partner relationships.
Coordinate the management of ongoing relationships with existing partners and where relevant, leverage those relationships to greater collective impact
Target, prospect, develop and strengthen partnerships with other organizations that enable to scale financial services business
Responsible for initiating, negotiating terms, and maintaining the comprehensive partnerships and contractual agreement process
Ensure partners are fulfilling their contractual obligations and that the company is providing the required support for them to do so.
Collaborate with cross-functional teams to structure and execute business initiatives, lead analysis and develop and communicate final recommendations for growing partner relationships
Conceptualize new strategic initiatives that could be built around or benefit from the other partnerships.
Suggest and develop processes and services to improve operational efficiency between the partners
Engage with key influencers and decision makers across different teams to accomplish the partnership goals.
Be an expert in customer trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings.
Ensure continuous growth and development for members of the team, with the goal of ensuring that Safaricom is bringing the best and brightest talent and solutions to drive our business and add value to our customers

QUALIFICATIONS
Job Requirements

Bachelor’s degree in a business related field from a recognized university
A Masters degree will be an added advantage
12+ years of experience, including 8+ years of experience in, banking, product management, handling partnerships, business development and strategy formulation in a digital environment
The ability to translate analytics, research, client/consumer needs into actionable plans and deliverables.
Track record of innovation and development of new products and services
Ability to work with multiple stakeholders and create project teams to assist in execution and implementation of new products or services

Apply via :

safaricom.taleo.net

October 28, 2024
Senior Consultant – Digital Banking

THE ROLE
The Senior Consultant for Infinity is responsible for leading Discovery / Design / Build / Delivery & provide techno-functional support and expertise advice at client site throughout all stages of TEMENOS Infinity implementation projects. The Consultant will have demonstrated experience in leading & executing digital projects successfully.
KEY RESPONSIBILITIES

Being the Lead digital implementation Consultant, generally without day-to-day supervision or direction.
Provide guidance and advice to less experienced consultants in case of complex technical issues during the implementation (e.g. configuration of TEMENOS products and local developments) and client relationship development.
Has strong proficiency in the tools, systems and procedures that are used to accomplish the job.
The consultant has good techno-functional knowledge to walk through one or more of the following Products: Infinity Retail, Infinity SME, Real Time Engagement, Customer On-boarding & Origination.
Configuration of TEMENOS Infinity product and interfaces, according to the definitions supplied,
Data migration and related activities.
Provide expertise to clients in the definition of additional standard enhancements.
Identify, define and coordinate any development activities that may occur during the implementation of TEMENOS products, such as additional specific functionality, interfacing to external systems or conversion programs to be built.
Install custom enhancements and validate technical setup and conduct necessary testing to ensure user acceptance and global quality of the solution delivered.
Provide clear and concise documentation for internal and external use.
Conduct client training as necessary.
Coordinate with the TEMENOS maintenance groups to ensure that the Infinity product problems encountered by the client are understood and resolved.
Supervise, if and when needed, over specific technical parts of the digital banking implementation plan.

SKILLS & EXPERIENCE

Professional with a minimum of three years of experience in software technical consultancy, ideally in a banking environment.
Overall, > 12 years of IT technical experience in application development with assignments involving Analysis, Designing, implementation, Testing and Production support. Currently must be working at architect level.
> 5 years of experience in Infinity Suite of products and hands-on experience on latest versions covering all channels and platforms.
Extensive experience closely working with technical team of client and proposing optimum solution.
Must be hands on Java and JavaScript with excellent programming and debugging skills.
Excellent knowledge and skills in the areas Java, JSP/Servlet, J2EE design patterns, JDBC, DHTML, Struts, Hibernate, HTML5, CSS3.0, JSON, App server & Web servers, network connections.
Excellent knowledge of Service Integration Concepts (especially integration with RESTFUL services/ SOAP based web services).
Must be able to design and develop solutions for Non-Functional Requirements such as Performance analysis & tuning, Benchmarking/load testing, Security guidelines and testing.
Excellent knowledge of XML, XHTML, prevalent XML parsers and related technologies, JSON, XPath.
Excellent understanding of standard protocols like HTTP/HTTPS and session management concepts.
Complete knowledge on Security concepts such as Cryptography & prevalent web vulnerabilities would be an added advantage.
Extensive knowledge on SSO implementation would be certainly an added advantage
Good SQL knowledge and experience with at least one of the leading Databases like Oracle, SQL Server.
Good understanding of the full SDLC & MADP and experience with Methodologies (Waterfall, Agile etc.).

WHY TEMENOS

You will work at the cutting edge of technology innovation; we challenge the status quo and are transforming banking every day.
You will experience in a fast-paced environment, ambitious team; we look forwards and continuously strive to be the best.
You will be part of a team that values integrity; we support each other and keep our promises.
You will be able to work freely, flexibly and true to your authentic self; we champion diversity.
You will be joining a global and diverse family that works together through the good times and bad; we care deeply about each other and our clients.
You will experience what we call – Temenosity!

We value applications from people from all walks of life; if you are excited to be part of our journey and want to make a real impact, we would love to hear from you.
Please make sure to read our Recruitment Privacy Policy.

Apply via :

www.linkedin.com

October 28, 2024
Senior Officer; Fraud Detection & Analytics – (21000186) Principal Officer; Fraud Detection & Analytics

DESCRIPTION
We are pleased to announce the following vacancy in the Ethics & Compliance Department within the Corporate Security Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager; Fraud Detection, Ethics & Compliance, the successful candidate will provide support on Fraud Detection initiatives through proactive and accurate analytics and undertake monitoring activities to achieve fraud performance KPIs and drive improved customer experience.
Key Responsibilities:

Monitor unusual data patterns and derive insights that may indicate fraud/ unethical conduct, spot suspicious trends, and potential fraud risks.
Support in development, validation, measurement and optimization of fraud detection rules and models to meet performance KPIs of fraud controls.
Develop and maintain dashboard for fraud demand insights.
Participate and support fraud demand reduction initiatives.
Participate in resolution of Fraud related escalations from internal and external stakeholders.
Active participation in all fraud monitoring initiatives.

QUALIFICATIONS

A graduate with a degree in Business, IT, or Engineering.
Professional certification in IT or Data Analytics.
At least 3 years’ experience in generating insights from large datasets.
Experience in use of data analysis tools
At least 3 years proven experience in a telecommunications environment.
Highly developed interpersonal and communication skills.

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Use the link(s) below to apply on company website.

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October 28, 2024
Database Administrator

Description
We are pleased to announce the following vacancy in the Infrastructure and Cloud Solutions, Digital IT department within the Technology Division.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Manager – Database Administration, the position holder will be responsible for Administration, Performance tuning, Capacity planning, management and 3rd line support of ALL Safaricom Enterprise Database (DB) Systems that include DBs for Oracle e-Business Suite (ERP), Business Intelligence (BI) Systems, CRM, Fraud Management, Revenue Assurance, POS, E-Commerce and all other IT database systems. The databases span from Oracle, MySQL, Microsoft SQL, PostgreSQL, Cassandra and Hadoop related database platforms.
Job Responsibilities

Database administration and support lifecycle including backup/recovery automation/and maintenance.
Supporting the development, system test, user acceptance, training, and production database environments.
Ensure 99.99% availability maintained for all critical databases;
Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting.
Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting.
Ensure 90% of tickets closure is maintained;
Identify and implementing Best Practices for Database Administration Liaise with vendor’s i.e. Cisco as 3rd level escalations.
Design BCP and HA solutions for critical systems in order to achieve zero downtime during maintenance and failures;
Assist Infrastructure, Enterprise Business Unit (EBU) teams and other Technology teams with hardware and support requirements for database administration;
Ensure Conformance to security standards for databases and data integrity;
Develop retention policies and architecture for all systems, whilst maintaining BCP;
Ensure regular reviews on ILM policies conducted;
Ensure dimensioning of systems is done periodically based on demand experienced and projected;
Ensure optimal performance of all systems maintained conforming to the SLA agreements between business and Quality Assurance.

Qualifications

Degree in Computer Science or Technical Related Field;
With at least 4 years’ hands on Experience in Managing large databases;
Experience in Nosql databases, Mysql and other OpenSource databases platforms
Experience in Oracle RAC, Dataguard, RMAN and Engineered systems.
Experience in Linux/Unix Operating system.
Database Systems Administration Techniques – understanding of DB Performance tuning on various Operating Systems, good troubleshooting skills, Database Migration and ILM techniques
Attention to details and analytical thinking.
Certifications –OCP, OCE; EXADATA Administration; MSSQL Server Administration; Hadoop Administration; Linux/ UNIX certification

Apply via :

safaricom.taleo.net

October 28, 2024
Analyst; Cyber Security Operations Software Developer

DESCRIPTION
We are pleased to announce the following vacancy in the Cyber Security Department within the Corporate Security division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager – Managed Security Services, the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service for Managed Security Services, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets and escalate any key concerns to Level 2/3 for additional analysis & communication.
Key Responsibilities:

Work in 24*7 shifts performing real time monitoring of security alerts generated by various security tools deployed by Safaricom
Serves as a primary point of contact for reporting potential security incidents
Validate, classify and open tickets for security incidents
Analyze and assess security alerts and escalate to Level 2/3 analysts for further investigations and communication
Document security incidents as identified by the case management process
Provide feedback on enhancing the operations of the cyber security operations Centre
Respond to generated security alerts within the time window as defined in procedural SLAs
Pick out potential intrusions from seemingly benign sets of audit logs or security alerts
Triage (primary investigation) of detected security alerts and make necessary escalation decisions
Escalation to appropriate teams, follow ups and provide assistance during remediation

QUALIFICATIONS

Bachelor’s degree in Electrical Engineering/Computer Science/IT Security/Information Technology
Minimum of 1 year System Security experience – in Penetration Testing and Vulnerability Assessments, IDS/Firewalls/VPN administration, Content Filters, Security Scanning tools, Network and Systems Administration.
Minimum of 1 year focused Security experience in Incident Management/Intrusion Analysis/Reverse Engineering. Knowledge of common SIEM solutions, the purpose of them and an understanding of how they work
Knowledge of common network protocols such as TCP/IP, HTTP, DNS, etc.
Experience with Microsoft Windows and *NIX operating systems is required.
Knowledge and/or experience with common security tools such as anti-virus, Intrusion Prevention Systems and Firewalls is an added advantage
Working knowledge of these technologies or domains will be an added advantage: Cloud Technologies (Cisco UCS, EMC and VMware), CMS (Joomla, WordPress and PHPBB), Apache, PHP, cPanel and ModSecurity.
Knowledge and/or experience with Relational Database Management Systems (RDBMS) – Oracle, MS SQL, My SQL, Pervasive SQL is an added advantage
Good communication and presentations skills are required
Enthusiasm, curiosity, thirst for knowledge and passion for the job is required

go to method of application »

Use the link(s) below to apply on company website.

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October 28, 2024
Manager; Competition

DESCRIPTION
We are pleased to announce the following vacancy in the Regulatory & Public Policy department of the Corporate Affairs division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Posting Description
Reporting to the Head of Department – Regulatory & Public Policy, the Manager, Competition will be expected to provide day-to-day advisory and support services in relation to competition matters in the telecommunications sector in order to help shape the business’s long-term strategy and commercial policies. The Manager, Competition will also manage and monitor compliance in line with competition legislation.
Job Responsibilities

To interpret Legislation/Regulations and prepare detailed opinions/ legal advice for Safaricom on local and global competition matters.
Being able to provide analysis and interpreting essential costing and pricing fundamentals.
Ability to analyze the issues to consider when establishing a pricing strategy, including the legal and regulatory constraints that can affect pricing decisions.
To interpret and prepare detailed advisories for Safaricom on the company’s options for compliance with regulatory and license requirements as applied from time to time by relevant regulators.
To review and provide advice to Safaricom on emerging competition trends in the global telecommunications industry and provide guidance on how to navigate these matters.
Embedding an effective competition compliance programme throughout the business by partnering with a wide range of cross-functional teams to coordinate and implement the compliance program and initiatives.
Working within a team to respond to any competition queries or matters raised by relevant regulators.
Representing Safaricom’s position at relevant forums related to the role.
Forging and managing relationships with key stakeholders within the competition universe.
Developing best practice metrics for Safaricom while benchmarking with external markets in competition management.

QUALIFICATIONS

Degree in Economics, Business, Commerce or related business-related discipline from a recognized University. An MBA is an added advantage.
5+ years’ work experience in the Telecommunications or affiliated industry in a similar role
Strong exposure in a regulatory, competition authority or oversight role.
Demonstrable awareness of local and global market activity with knowledge of trends and patterns in competition policy.
Deep understanding of the Safaricom’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
Good grasp of competition regulations in Kenya and globally
Proven ability to influence at senior levels, particularly in dealing with internal and external senior executives on a range of issues
Strong team player and excellent report writing, interpersonal skills and presentation skills

Apply via :

safaricom.taleo.net

October 28, 2024
Engineer – Fixed Technical Support Engineer – Fixed Customer Support

DESCRIPTION
We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below
Detailed Description
Reporting to the Manager – Fixed Customer Solutions: Technical Support, the position holder will provide support and maintenance of all passive and active components of FTTX network.
Roles and Responsibilities

To be a Single Point of Contact for Safaricom Fiber infrastructure Faults and Ensuring restorations are done to the original build specification.
Providing Excellent Customer Experience by scheduling visits to resolve service issues for FTTH customers and ensure the contractors adhere to stipulated code of conduct at customer premises.
Performing Network acceptance according to agreed Guidelines and checklist following the Delivery Milestones for Provisional, Operational and Final acceptance.
To offer Fault Diagnosis, Prioritization, Oversee the resolution process, verify service restoration and provide root cause analysis of failure.
To give Monthly preventive maintenance reporting and scheduling regular inspection of fiber and PM activities together with contractor.
Analysing the risk and Propose Fiber Relocation Plans in case of Road, water & sewerage expansion, Power Utilities, new building facilities and checking for Geological changes that will affect the current locations of fiber.
Ensuring fiber network Resiliency and availability by Performing and documenting disaster recovery tests.
Ensuring all maintenance works is done according to Safaricom Health & Safety policies and change Management process.
Providing spares and materials forecast for maintenance works and overseeing Spare’s usage and availability in correct specification, Quantity and storage.
Performing regular on ground Audits to maintain accurate database and NQMs on Fibre routes, Duct Usage, Manholes, cable usage, fiber cores utilization and labelling.
To provide proper Supplier management to ensure lower MTTR through temporary restoration to bring up service within SLA and close on Permanent restoration.
Working closely with Fiber Planning and implementation teams on new fiber works in the Region and Confirm the As-built network is per the work package.
Managing spend associated with Maintenance projects by developing Opex savings initiatives.
To act as the Safaricom representative in the Region towards the general public and local authorities (County Governments, KENHA, KURA, Railway) Landlords and other 3rd parties in managing permits and right of ways.
Liaising with Safaricom Security teams in apprehending vandalisms.
Safaricom Security teams in apprehending vandalisms.
Ensure availability of devices and services on the GPON access network.
Participate in projects as assigned
Core IP transport and access network support and optimization
Perform BNG, OLT node and service integration and acceptance
Network topology documentation and improvement
Inventory management of devices, tools and IP parameters (addresses and Vlans)
Process documentation and improvement.
Track QOS affecting parameters e.g., utilization and latencies on the core transport and access networks.
24/7 support for core IP transport and enterprise networks

QUALIFICATIONS

BSc in either Electrical & electronics engineering, Computer Science, Information Systems or telecommunication engineering.
3+ years of direct IP transport Network Support or planning experience in a busy Service Provider environment
CCNP/CCIP certification required and CCIE certification desired.
Hands on experience in troubleshooting IP networks required.
Strong skills and experience with IP routers and switches. Extensive knowledge of IP Routing and IP routing protocols (OSPF, ISIS, EIGRP, and BGP).
Knowledge of QoS techniques and hands experience of implementing MPLS services.
Conversant with IPv4, IPv6 Addressing Schemes, Variable Length Subnet Masking (VLSM), VLANs, IP QOS, Triple play services)

go to method of application »

Use the link(s) below to apply on company website.

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October 28, 2024
M-Pesa Africa – Merchant Credit Product Manager

We are pleased to announce the subject career opportunity within Commercial (M-Pesa Africa) reporting to the Credit & Savings Product Manager.
Role Description
M-Pesa, is a pioneering fintech business and global market leader in mobile money. From starting in 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer >40 million active customers financial services, enterprise, merchant, and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.
The Commercial Team works with the M-Pesa leadership across our 7 OpCos to co-create the product strategy, drive thought leadership, design new products, and features, set commercial priorities with the engineering teams, and lead business development for strategic multi-country partnership opportunities.
M-Pesa is now making strides to strengthen its offering to businesses in our operating countries, making it easier for them to get onboarded and to accept M-Pesa payments across channels, including in-store payments, online payments, and payments through social media. One of our hypotheses is that offering merchants’ credit will be an important driver for them to accept M-Pesa over cash.
Why this role is tailored for you
You’ll be able to horn your skills in business case development and prioritizing product roadmap across different markets.
Exposure to C-suite and executive level to influence and execute the plan.
Key Role Responsibilities
Champion Financial Services Product Strategy & Execution

Build business cases for different financial services for merchants (credit, savings & collaborate with leads for insurance & wealth management)
Help drive & prioritise the merchant financial services roadmap incorporating industry and customer research and feedback from launch to evolve product offerings
Be a customer advocate; ensure the voice of customers across different segments is central to new product development
Rally local product creation colleagues to drive timely results – developers, business analysts, architects, delivery managers, operations support, etc.

Business Development

Support business development through your product knowledge with relevant 3rd parties, e.g. banks, MFIs etc, to help negotiate key commercial and product terms. Local markets and business development leads will have primary accountability.

Focus on execution of Financial Service releases to drive revenue

Work with M-Pesa Africa and local regulatory teams to give inputs needed to drive regulatory approvals for product releases
Collate, analyse and share data from product performance to improve on market execution and support MPA refine platform capabilities
Review market go-to-market plans and proactively support them to drive execution.

Build “trusted advisor” relationship with M-Pesa markets

Convene, document, and share best practice between markets to stream-line launches, e.g. map business processes, T&C’s, customer care training

QUALIFICATIONS
Apply if you have:

Bachelor’s degree required, a Master’s degree in a related field preferred
Over 3 years of professional experience, ideally either with payment acquiring or at a bank or other financial services business.
Demonstrated understanding of basic principles of building business cases
Experience in product management; especially within agile methodology
Demonstrated commercial acumen with analytical bend of mind
Strong knowledge of mobile money, fintech and financial services
Ability to engage and influence C-suite executives-good communicator
Understanding of the regulatory environment and future direction of regulatory environment across Africa

We are happy if you have:

Contagious passion for, and commitment to driving mobile money growth and innovation
Expertise in designing digital user experiences

What you can expect from us:

We believe in a fair and robust interview process
We have a robust flexible total reward scheme
Dedicated support and mentoring/coaching
Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

Note to Applicants
As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.

An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
Scanned copy of University Certificate
Scanned copy of your National ID / Passport-Legal Form of Identification

Apply via :

safaricom.taleo.net

October 28, 2024
Coordinator Social Media: Community Manager: East Africa

Reports to – Supervisor: Social Media Community Management
Direct Reports – No
Division – Connected Video
Department – CV Marketing
Key Customers – Showmax
Purpose of the Position:
To connect with existing and potential customers through quality community management, aimed at increasing community retention, customer engagement and conversion to align with marketing strategies, as prescribed by the Social Media Manager.
Key Performance Objectives
Operational Delivery

Manage platforms relevant to designated regions (Countries that fall under East or West Africa)
Identify tactical social media opportunities
Respond to mentions, customer queries and complaints in a timely manner as per the Social Media Manager’s recommendations across all social media platforms
Practice social monitoring and listening to identify trends in conversation
Escalate trends to the correct stakeholders through the identified escalation process
Ensure brand consistency throughout all interactions
Follow up to ensure loops have been closed with customer queries and complaints
Engage with community members through direct messages and comments
Keep track of the latest social media trends and innovation

Reporting & Stakeholder Management

Report on any social media activity as per line manager’s requests/recommendations
Build relationships with customers (both potential and existing), influencers, industry professionals and journalists through quality engagements

Qualifications Essentials:
A Diploma
Qualification Preferred:
Degree advantageous
Experience

Strong engagements with social communities and/or customers on Facebook, Twitter and Instagram
Engagement, sentiment and trend reports
Up to date with relevant industry trends
Creation or contribution to media content

Technical Competencies

Community Management
Customer Support
Customer Engagement
Social Reporting
Ability to understand and interpret Social Media data and insights
Strong engagements with community
Strong customer service, communication and interpersonal skills required
Skilled communicator (Written and verbal)
Up to date with relevant industry trends
Tech savvy
Excellent writing skills
An interest in social and digital trends

Behavioral Competencies (List the key behavioral competencies)

Accountability
Teamwork
Strong communication
Interpersonal support
Perseverance
Motivating
Prioritisation
Analytical Thinking

Apply via :

www.linkedin.com

October 28, 2024
Senior Security Infrastructure Officer Tech Lead – Enterprise Integration, Order Management & Contact Center systems Business Intelligence and Analytics Developer – (21000160)

DESCRIPTION
We are pleased to announce the following Position in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Lead Infrastructure and Cloud Support, the successful candidate will implement and ensure compliance to Safaricom Information Security Policy and Vodafone Cyber Security Baseline Program requirements. He or she will work closely with Cyber Security Department to drive remediation and compliance to requirements around; patching, management of technical vulnerabilities and minimum-security baselines around IT (cloud) Infrastructure, Container Platforms, Database Systems across all DIT segments.
Key Responsibilities:

Analyzes security issues, determine cause, impact and identify appropriate corrective actions needed to eliminate, reduce or prevent.
Articulates risk and impact to IT leaders to convey the urgency and need to remediate security compliance requirements, vulnerabilities, cyber threat action notices (threat intels) commensurate with the risk it presents.
Work with DIT operational teams to prioritize, test and implement remediation activities with a target of zero impact to services.
Ensure effective management of Technical Vulnerabilities as per policy requirements (and status reports from Cyber Security) and closure within stipulated SLAs.
Ensure effective management of the patching process for windows (quarterly), Linux/Unix servers and applications within stipulated SLA.
Coordinate and maintain the required level of security configurations and compliance including ensuring that ALL critical assets are sending logs to the Cyber Defence Center for 24*7 monitoring.
Build effective relationships with key stakeholders who own and support IT infrastructure, applications, processes, and operations.
Gain commitment from stakeholders to implement recommended and agreed information security controls.
Make and keep commitments, demonstrating both reliability and integrity.
Excellent communication, report writing, presentation skills required.
Enthusiasm, curiosity, thirst for knowledge and passion for the job is required
Analytical Thinking.
Customer Obsessed.
Team spirit.

QUALIFICATIONS

Degree in Electrical Eng/Computer Science/information Technology.
Certifications in either CEH, CISA, CISM or any other information security related course.
At least 1 years’ experience in Microsoft, Linux or Unix Operating Systems administration.
At least 1 years’ experience with Relational Database Management Systems (RDBMS) – Oracle, MS SQL, My SQL, Pervasive SQL.
Knowledge and/or experience with security vulnerability assessment, minimum security baseline standards.
Good communication and presentations skills
Enthusiasm, curiosity, thirst for knowledge and passion for the job
Good communication skills and team player.
Report writing skills. Analytical Thinking. Customer focused.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024