Company Founded: Founded in 1993

Principle Officer; Cyber Security Assurance Principle Officer; Investor Relations

DESCRIPTION
We are pleased to announce the following vacancy in the Cyber Security Department within the Corporate Security division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager, Cyber Security Strategy & Design, the successful candidate will lend support in ensuring all new and existing systems/products/services comply with Safaricom’s security policies & standards and other industry best practices e.g. ISO27001, CIS etc… The candidate will also provide timely security assurance reports and advice to the business when required even with very tight timelines.
Key Responsibilities:

Conduct periodic security reviews, vulnerability assessments & penetration tests across all of Company’s systems/infrastructure
Ensure all new and existing systems/products/services comply with Company’s security policies & standards and other industry best practices e.g. ISO27001, CIS and Kenya Data Protection Act
Provide timely and quality security assurance reports and advice to the business when required even with very tight deadlines
Do regular follow ups with system custodians/owners to ensure any security risks identified are addressed within the agreed timelines
Define Cyber Security metrics and report periodically on security compliance across all networks/systems
Develop a monthly scorecard for each department based on how well they are performing in terms of Cyber Security compliance
Research on new threats/technologies/vulnerabilities/security design principles etc.

QUALIFICATIONS

Degree in Information Security/Computer Forensics/Computer Science/Information Technology or other relevant Technical Degree
Information security certifications e.g. CEH/CISSP/CISM/CISA/GIAC/CPTP/OSCP
Advanced Networking certifications: CCNA/CCNP/CCSP/CCIE are also preferred
Certifications in Microsoft Windows and Linux/Unix Operating Systems
Demonstrate competency in the use and administration of ethical hacking tools e.g. KALI Linux, Metasploit, Nexpose, Nessus, Nmap, BurpSuite etc…
Minimum of 5 years’ working experience in Information Systems Security – e.g. Ethical Hacking, Penetration Testing, Vulnerability Assessments, Pre-and-Post Implementation System Reviews, etc
Minimum of 5 years’ working experience in Networking and Operating Systems e.g. Cisco, Huawei, Windows (All), Unix, Linux etc
Minimum of 5 years’ working experience in Web and Mobile applications development e.g. Java, Python, PHP, Javascript, CSS, Apache, Nginx, IIS etc
Working knowledge of databases e.g. Oracle, MSSQL, MongoDB, Postgress etc will be an added advantage
Working knowledge of Virtualization & Microservices technologies e.g. VMware, Open shift, Kubernetes, Docker etc will be an added advantage
Working knowledge of Cloud technologies e.g. AWS and Azure will be an added advantage
Working knowledge and experience in DevSecOps technologies and practices i.e. Jenkins, Jira, Github, Gitlab etc will be an added advantage
Working knowledge of Mobile and GSM technologies e.g. Android, IOS, 2G, 3G, LTE, USSD etc will be an added advantage
Excellent communication skills and a good team player
Excellent time management skills i.e. getting things done in a timely manner
Excellent report writing and presentation skills
Very analytical and keen on details
Customer obsessed

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October 28, 2024
Chapter Lead – VAS Systems Engineering Manager – Integration Planning and Evolution Tech Lead – Billing Engineering Tech Lead – Reporting Tech Lead roaming /Interconnect /Mediation Technical lead – CRM Engineering Ui Path/Robotic Process Automation Developer Engineer – Automation Testing

DESCRIPTION
Reporting to VAS Solutions Tech lead, the position holder wil provide technical leadership for the development and integration of VAS Products & Services offered to Safaricom customers with the goal of delivering high quality solutions within approved schedules. VAS Solutions comprise of all Value Added Services which include, but not limited to, Messaging, USSD, Content delivery, Voice (RBT, IVR & Media exchange), Video, Device management and IOT solutions.
Responsibilities

Provide technical leadership in the development, configuration and integration of all VAS solutions/systems in line with the Digital IT strategy execution plan.
Actively participate in defining strategy, roadmaps and architecture design for the VAS products.
Drive the delivery of new ways of working in VAS domain with the goal of ensuring 50% of VAS projects are delivered through agile methodology.
Timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable. Responsible for ensuring First Time Right delivery of all solutions developed.
Enhance processes and DevOps to improve delivery and increase efficiency by focusing on continuous improvement.
Ensure all delivered products are accurately documented and following the DevOps cycle.
Responsible for ensuring solutions once deployed in production are well handed over to operations for support.
People management: Lead, mentor and help develop VAS Systems/Software Engineers to deliver high quality solutions and demonstrate Industry best development practices.
Provide technical leadership in the solution development by translating the business requirements into technical solutions in line with the designed architecture.
Actively participate in defining strategy, roadmaps and architecture design for the VAS
Timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable. Responsible for ensuring First Time Right delivery of all solutions developed.
In collaboration with support, oversee the deployment of products.
Ensure successful end to end configuration and integration is done in line with the change management process.
Drive the delivery of new VAS solutions to ensure 50% are delivered though agile methodology.
Actively contribute to the management of the projects by ensuring timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable.
Manage engagement with respective products owners and Business stakeholders.
Lead, mentor and help develop VAS Systems/Software Engineers to deliver high quality solutions and demonstrate Industry best development practices.
Build the skillset according to the fit for future program.
Regular team and one-on-one engagements.
Actively participate and contribute to CAPEX & OPEX budgeting.
Operate within approved CAPEX & OPEX expenditure for the domain to meet sectional objectives.

QUALIFICATIONS

BSc. Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
5 years’ experience, 2 years of which leading a team of Engineers in a busy telecommunication/ IT environment or Software Engineering with good knowledge in development for VAS solutions including Messaging, Voice, Video & IOT.
Software Engineering methodologies including Agile-oriented development.
Proficiency in networking protocols – TCP/IP, DNS and load balancing.
Working knowledge in Unix systems and Databases – Oracle, MySQL.
Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
Strong experience in programming/scripting language(s) – Python, Perl , Shell or equivalent.
3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred.

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October 28, 2024
M-Pesa Africa: Manager – Cybersecurity Prevent and Defence M-Pesa Africa: Manager – Cybersecurity Architecture & Assurance Core Network Support Engineer Core Network Planning Engineer

DESCRIPTION
We are pleased to announce the subject career opportunity within Technology (M-Pesa Africa) reporting to the Senior Manager-Cybersecurity.
Role Description
As the Manager – Cybersecurity Prevent and Defence, you will be responsible for:

Coordinating operations of the Cybersecurity, Prevent and Defend stakeholders and team
Facilitating implementation, management, and optimization of Cyber Security policies, standards, and procedures
Ensuring adequate OPEX budget, resource, and management focus is on cybersecurity risks
Driving standards of excellence to achieve the Cyber Security strategy
Implementing actions to close MPA risks, Audit & Reviews (Internal and External)
Improvement of the Cybersecurity posture of the company through several initiatives, including but not limited to Cyber Security Baselines.

Key Role Responsibilities
Impact on the business

Coordinate optimization of the Operational & Monitoring cybersecurity baselines (CSB) controls across all MPA relevant business areas and processes
Optimize and maintain Cyber Security controls and requirements across MPA environments
Ensure all M-Pesa and third-party systems’ products, services and projects are compliant with the MPA minimum security requirements and Cyber Security Baselines (CSBs)
Responsible for the set-up, execution, and maintenance of the security incident management and coordination process in conjunction with incident management capabilities
Management of the vulnerability scanning, patching, and penetration tests and tracking resolution of vulnerabilities and patches in MPA systems, per the relevant MPA security policies
Support all internal and external audits around Technology systems and processes, ensure these systems are free from known Technology audit findings and ensure all audit findings in these systems are closed within agreed timelines

Customers, supplier, and third parties

Ensure compliance with Legal, Regulatory and key stakeholders’ requirements across the Technology domains
Responsible for monitoring of compliance of the Cybersecurity managed services contract, to ensure it is within agreed SLA
Support for validation, timely completion, and accuracy of Technology audit checklists and user access rights reviews
Coordination of analytical processes and incident response measures
Ensure proper implementation and change management processes compliance for all planned and emergency changes in Technology systems

Leadership, Planning and Human Resource Management

Manage all the Cybersecurity OPEX budgets and planning, in alignment with the company and Group strategy
Manage the Cybersecurity subordinate resources (FTEs and contractors) for their tasks/job descriptions effective implementations
Skills development within Cybersecurity department
Performance Management of the Cybersecurity team
Provide input to Security Policies and requirements on Technology security methods and technologies
Support Implementation and enforcement of the MPA cyber code across all users
Provide regular and accurate management reporting on Cybersecurity service performance

Innovation and change

Maintain the Security and Privacy by Design Assurance (SPDA) processes of the GDPR and business requirements
Continually review and enforce security policies and controls, to support business requirements and changing security landscapes
Set-up of analytics framework and tools
Drive continuous improvement through simplification of key cybersecurity processes

Communication

Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes
Make recommendations for Cybersecurity Service Improvement Plans and ensure actions are followed through to completion in a timely manner
Support information security awareness and training to all MPA users and third-party vendors
Driving incident planned and emergency communication processes to both internal and external audience

QUALIFICATIONS
Apply if you have:

Bachelor’s Degree in Electrical Eng./Computer Science/ Information Technology (or equivalent) from a recognized university.
Minimum of 5 years Network Security experience with Intrusion Prevention Systems, Web Application Firewalls, VPN administration, Content Filters, Security Scanning tools
At least one professional Information Security Qualification: CISM/CISA/CISSP/CEH/CRISC.
One certification in Networks CCNP or CCIE (Security) CLOUD or Microsoft, Linux or Unix Operating Systems administration
Minimum of 1-year focused Security experience in Incident Management, Intrusion Analysis, Network troubleshooting, or Reverse Engineering.

We are happy if you have:

Good communication skills and team player.
Experience in the use of security tools.
Project management skills, and proven task execution (getting things done).
Superior Report writing skills.
Analytical Thinking.

What you can expect from us:

We believe in a fair and robust interview process
We have a robust flexible total reward scheme
Dedicated support and mentoring/coaching
Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

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Use the link(s) below to apply on company website.

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October 28, 2024
M-Pesa Africa: Manager – Cyber Security Governance, Risk & Compliance

Description
We are pleased to announce the subject career opportunity within Technology (M-Pesa Africa) reporting to the Senior Manager-Cyber Security.
Role Description
As the Manager-Cyber Security Governance, Risk & Compliance, you will be responsible for:

Coordinating overall Cybersecurity governance and reporting to the wider Cyber Security and Technology team
Coordinating M-Pesa Africa (MPA) risks, Audit & Reviews (Internal and External), and closure of risks and Audit gaps
Managing all the intergroup or inter-company reporting related to Cybersecurity
Overall compliance & governance management of the MPA Technology environment, with a core focus on technology and the related processes and procedures
Lead Improvement of the Cybersecurity posture of the company through several initiatives, including but not limited to Cyber Security Baselines.
Facilitating implementation, management, and optimization of Cyber Security policies, standards, and procedures
Ensuring adequate budget, resource, and management focus is on cybersecurity risks and Audit issues
Coordinating implementation of actions to close MPA risks, Audit & Reviews (Internal and External)
Improvement of the Cybersecurity posture of the company through several initiatives, including but not limited to Cyber Security Baselines.
Leading in Governance for the hand-over of project systems from Architecture and Assurance team to Cyber Prevent and Defense team
Developing and implement User Access Governance and user Review process for all MPA Technology Systems

Key Role Responsibilities
Impact on the business

Coordinate delivery and assessment of cybersecurity baselines (CSBs) across all MPA relevant business areas and processes
Design and efficiently implement Cyber Security controls and requirements across MPA environments
Ensure all M-Pesa and third-party systems’ products, services and projects are compliant with the MPA minimum security requirements and Cyber Security Baselines (CSBs)
Management of the Policies guiding vulnerability scanning, patching, and penetration tests
Coordinate all internal and external audits around Technology systems and processes, ensure these systems are free from known Technology audit findings and ensure all audit findings in these systems are closed within agreed timelines
Perform risk assessments across Technology areas, provide risk reports (including risk management committee reports and audit committee reports) to management as and when requested

Customers, supplier, and third parties

Ensure compliance with Legal, Regulatory and key stakeholders’ requirements across the Technology domains
Responsible for validation, timely completion, and accuracy of user access rights reviews
Ensure proper implementation, projects, and change management Governance processes compliance for Technology systems

Leadership, Planning and Human Resource Management

Manage the Cybersecurity subordinate resources (FTEs and contractors) for their tasks/job descriptions effective implementations
Skills development within the Cybersecurity department
Performance Management of the Cybersecurity team
Develop, Implement and create awareness for Cyber Security Policies and requirements on Technology security methods and technologies
Implement and measure compliance with the MPA cyber code across all users
Provide regular and accurate management reporting on Cybersecurity service performance
Build and manage relationships with key stakeholders to disseminate information and drive mitigating actions.

Innovation and change

Continually assess and review security policies and controls, to support business requirements and changing security landscapes
Drive continuous improvement through simplification of key cybersecurity processes

Communication

Make recommendations for Cybersecurity Service Improvement Plans and ensure actions are followed through to completion in a timely manner
Perform information security awareness and training to all MPA users and third-party vendors, and monitor the effectiveness of the awareness and training.

Qualifications
Apply if you have:

Bachelor’s Degree in Electrical Eng./Computer Science/ Information Technology (or equivalent) from a recognized university.
At least 3+ years of hands-on experience in IT Risk or Cybersecurity Governance, Compliance Processes / IT Audit
At least 3+ years of hands-on experience in leading the implementation of Group-wide Cyber Security Compliance requirements
At least one professional Information Security Qualification: CISM/CISA/CISSP/CEH/CRISC.
At least 3+ years of proven experience with Cyber Security related Standards (ISO 27001, PCI-DSS, etc.)
Proven experience with GDPR, Financial guidelines on Cyber Security amongst others is A MUST.

We are happy if you have:

At least 5+ years of hands-on experience in managing Cyber Security GRC operations.
Proven experience in supervising, leading, or coordinating teams and managing stakeholders.
Proven experience with Cyber Security Technologies.
Expert-level analytical and problem-solving skills are required.
Good report writing and communication skills.
Analytical Thinking. Customer-focused.

What you can expect from us:

We believe in a fair and robust interview process
We have a robust flexible total reward scheme
Dedicated support and mentoring/coaching
Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

Note to Applicants

As part of our recruitment process, we will request the below documentation which will be required as soft copies at a later stage of the process.
An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
Scanned copy of certificate of good conduct from the CID (Less than 1-year-old) – Applicable to Kenyans Only
Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
Scanned copy of University Certificate
Scanned copy of your National ID / Passport-Legal Form of Identification

Apply via :

safaricom.taleo.net

October 28, 2024
CVM Engineer Safety Specialist -Fibre Operations Safety Manager (Technology Division) Senior Manager; Finance Business Partner ICT Solutions Delivery Lead Analyst; Anti Money Laundering Office (AML)

DESCRIPTION
We are pleased to announce the following Position in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the CVM Tech Lead, the position holder will design, build and support the CVM platform. This role will be responsible for technical delivery of campaigns that drive customer engagement and retention on the CVM platform.
Key Responsibilities

Work with commercial teams to define requirements for CVM campaigns and translate them into a technical solution.
Support CVM Application. Configure integration with external API through REST, SOAP, Kafka.
Develop CVM data mart. Build ETL jobs to extract and load data into CVM Data mart.
Develop analytics around CVM Campaigns.
Prepare SIT test cases based on the campaign design requirements.
Setup of operational procedures to support live operations.
Improve operations by conducting systems analysis; recommending changes in policies and procedures
Monitoring of applications, system performance, logs

QUALIFICATIONS

BS or MS in computer science or equivalent practical experience
At least 2-3 years of coding experience.
Experience in at least 1 programming language. Java, C#, Python, Spring Boot.
Experience with SQL databases, such as Oracle, MySQL, Postgres.

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October 28, 2024
Engineer Planning and Design – Datacenter & Campus Networks Strategic Pricing Lead

Description
We are pleased to announce the vacancy for Engineer Planning and Design – Datacenter & Campus Networks within Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to Senior Manager – Transport IP Planning & Design, Datacenter & Campus Networks, Planning and Design team is responsible for deploying; The Data Centre & Campus Networks, The LAN, WLAN and WAN projects/solutions, Inter/Intra Telco and IT Data center connectivity Inter Office voice and video Communications, Office Automation, Customer Care and Retail Shops connectivity to Centralized resources. Cooperate Internet Edge and DMZ Connectivity, Firewall and Access Control, Cloud Systems and Delivery of customer solutions, along with corresponding documentation, and provision and development of the technical design for handover to support team.
Job Responsibilities

Planning, design and optimization of the IT Data Centre Networks & Campus infrastructure to support Safaricom requirements needs for Office Automation, Retail Shops and Care Centers connectivity and the Telecommunications Elements connectivity:
Planning and Design of Datacenter & Campus Networks Solution to meet current as well as long term requirements
Compilation of Datacenter & Campus Networks topologies, Network Diagrams, schematics and floor layout plans
Plan and Oversee resources to conduct surveys and implementation plans that ensures timely implementation as per the project timelines
Planning and Implementation of Datacenter Network infrastructure security tools to enforce security policies.
Budget estimation to meet Business requirements Capex budget justifications
Review of BOQs against the designs for the Datacenter and Campus Networks solutions
Monitoring capacity threshold to ensure proactive upgrades are done to meet growing needs
Reliability of planned design to achieve accurate, timely and economical delivery
Liaison with implementation and support teams to ensure rollout follows the design and meets both the business and engineering specifications
Definition of network KPIs , SLAs and acceptance procedures for new Services and management of service Transition to Support teams
Ensuring (overall ownership) of accurate, up-to date database documentation on Datacenter and Campus Networks planning, design, implementation and capacity planning,
Keeping accurate current infrastructure database for static and dynamic capacities
Adhere to the existing processes in work flow management.
Scheduled periodical audit function of on-ground data against database
Process review and recommendation on process improvement
Learn/research on new technologies/practices in the Datacenter and Campus Networks domain
Evaluate Reliability and cost effectiveness of trials introduced in the network and their ability to keep up with emerging technologies.
Running of trials/POCs and subsequent recommendations for approval
Development of design principles to guide future deployment
Task scheduling and objective settings for self
Managing Datacenter & Campus Networks resources
Making Critical planning, design and optimization decisions

Qualifications
Must have technical / professional qualifications:

Degree in Electrical, Electronics, Telecommunication Engineering, IT Computer Science or a closely related numerate discipline
Above 5 years’ experience in a busy IT or Telecommunications environment –Involved in Strategy Modeling, Planning, Design and Optimization of Datacenter and Campus Networks
In-depth understanding of Cisco Nexus NXOS Datacenter Networks Gear
Router, Switches and NG firewall configuration (Cisco and Huawei)
Mastery of IPSec Configuration and Troubleshooting Skills
Network design and implementation experience, including working knowledge of IP addressing, TCP/IP Protocols, LAN and WAN configurations
Knowledge in Cisco Unified Collaboration systems for Voice and Video Communications.
Minimum CCNP or HCNP Network Certifications in any line (RS, Security, Wireless, Voice)

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October 28, 2024
Technical Lead DevSecOps Practise Area Lead Technical Lead – Digital Channel Analytics, Digital Identity and Security

DESCRIPTION
We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below
Detailed Description
Reporting to the Software Engineering Lead, the role holder will provide technical leadership and solution architecture for projects involving automate customer services or other communication processes on the digital channels. Provide technical leadership in architecture and providing oversight on implementation; designing programs that use artificial intelligence to communicate with humans via text or audio. Provide leadership in evaluation, recommendation and documentation of current and proposed changes to system and application processes pertaining to the current chatbot platform. Guide in evaluation and submission of proposals for new technologies, architecture and platforms that will help elevate the delivery and functioning of the business features.
The lead will review, propose, document and publish design and coding standards and development processes to ensure high quality of delivery of chatbot application software. Also guide the team in the evaluation of projects / feature scope, effort estimation and communicate risks; outward and upward communication to ensure constant alignment and transparency in collaboration with other functional leaders in the organization. Conduct technical reviews and simplifying code when needed. Guide on technical product release management. Coordinate technical releases from various teams for features that are hosted on same platforms (Chat bot Apps). Guide the organization develop bot strategy and implement bots in their business and customer operations. The lead is responsible to provide guidance in usage established AI platforms such as IBM Watson, Amazon Lex, Microsoft Azure Cognitive Services (among others), languages and frameworks for building company chat bots. Build developer collaboration framework within the organization providing governance on collaboration and technical product delivery, covering.
Roles and Responsibilities

Regular team and one-on-one engagements
Build the technical digital skillset according to the fit for future program
Team technical leadership and performance management
Provide technical leadership in architecture and providing oversight on implementation; designing programs that use artificial intelligence to communicate with humans via text or audio.
Provide leadership in evaluation, recommendation and documentation of current and proposed changes to system and application processes pertaining to the current chatbot platform. Guide in evaluation and submission of proposals for new technologies, architecture and platforms that will help elevate the delivery and functioning of the business features.
Lead will review, propose, document and publish design and coding standards and development processes to ensure high quality of delivery of chatbot application software.
Lead will also guide the team in the evaluation of projects / feature scope, effort estimation and communicate risks; outward and upward communication to ensure constant alignment and transparency in collaboration with other functional leaders in the organization.
Guide the organization develop bot strategy and implement bots in their business and customer operations. The lead is responsible to provide guidance in usage established AI platforms such as IBM Watson, Amazon Lex, Microsoft Azure Cognitive Services (among others), languages and frameworks for building company chat bots.
Build chatbot developer collaboration framework within the organization providing governance on collaboration and technical product delivery, covering shared code bases, shared tools, shared languages, frameworks and documentation.
Responsible for chatbot architecture evolution
Technical lead in delivery of smart AI enabled chatbots in the organisation.
Responsible for evolving to a micro-services architecture for all digital solutions and evolving to modern architectures and frameworks for chatbot applications.
Responsible for driving the DevOps culture within the chatbot engineering team.
Responsible for giving technical leadership in CI/CD pipeline automation for chatbot engineering.
Responsible for driving the Agile culture within chatbot engineering team.
Responsible for coaching all IT members on agile and ensure all digital products are delivered using agile methodology
E2E accountability for systems support including and not limited to MTTR, SLA, individual and global incidents
E2E accountability for building automated monitoring for all digital channels
E2E accountability for building proactive controls based on machine learning and similar techniques
Accountable for all developed chatbots in the organisation.

QUALIFICATIONS

Strong knowledge of software architecture
Bachelor’s or master’s degree in Computer Science or a related field
Listening first skills demonstrated in chatbot development for smart conversational chat bots. Experience Integrating conversational AI solution into existing platform API’s.
5-8+ years of working experience in application and software development, working in chatbot development environment.
Proficiency in a modern coding language such as: Java, C#, Python, JavaScript etc.
Deep back-end development skills with proficiency in modern coding languages such as: Java, C#, Python, JavaScript etc.
Understanding of front-end web development principles and technologies (HTML/CSS)
Experience with ML / AI Technologies – a deep understanding of how AI, Machine Learning, and Natural Language Processing works. TensorFlow, PyTorch or similar machine learning frameworks
Machine Learning and data analysis skills. Capability to apply machine learning automated analytical model building that helps the machine to identify patterns and make informed decisions based on that data.
Experience with chatbot platforms, such as Google Dialogflow, IBM Watson Assistant, Amazon Lex, Microsoft Azure Cognitive Services or NLP technologies
Proven development experience on Google Cloud, Azure Cloud and/or IBM Cloud etc.
Experience in concept of Anomaly Detection and Text to Speech or vice versa.
Applied knowledge in Data Mining / Automated Knowledge Acquisition, Representation and Reasoning
Mobile and chat messaging apps integration experience such as Facebook Messenger, Telegram, and Skype.
Effective communication skills e.g. fluent soft skills. Strong communication skills; the ability to convey complex technical details to all audiences
Triggers and requirement analysis.
Intent design, Entity development and Intent-Entity Modelling skills
Ability to learn quickly
Familiarity with CI/CD solutions and DevOps principles
Development experience in agile teams, with strong product development and collaboration skills.
Java Development Certifications (preferred)
Must be have experience in developing and implementing algorithms.
You can create compelling and articulate arguments to Senior Leadership when presenting or negotiating on projects
Develop an enterprise wide technical strategy to effectively adopt technologies related to Natural Language understanding, Chatbots, Smart digital assistants, Machine learning and Deep Neural.

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October 28, 2024
DigiFarm – Online Sales Accelerator – Contractor

Detailed Role Description
Reporting to the Account Accelerator the position holder is to acquire, manage and support online customers, with an objective of growing customers on the DigiFarm market place platform that will lead to demand generation & fulfillment, increase product penetration, offer first line support and meet overall NPS target.
Job Responsibilities
Revenue

Generate, qualify and convert leads to closed sales on the DigiFarm market place platform
Drive ARPA growth on all acquired accounts through demand generation.
Identify opportunities for cross-selling and upselling to promote an upward trend of demand generation in the accounts under management and assign identified leads
Contact all existing customers within the TML (target market list) to generate demand season on season
Generate new leads and referrals through ongoing initiatives. Escalate all leads requiring visits to the respective territory manager
Educate customers DigiFarm services while delivering high quality service to our customers

Retention

Proactively contact the customers to ensure strong relationship as the first contact for the customer on all issues.
Track the demand generated per season as well as the baseline revenue of each account and ensure revenue retention & growth
Develop, update and maintain an updated database of the Decision Making Unit (DMU) and complete profile of each individual account within the allocated target market list.
Keep the customer informed on the entire Customer Journey and processes associated with it (on-boarding process, demand generation process, demand fulfillment process etc.)
Knowledge about competitors activities, market trends and competitor market share within your target market list
Timely submission of recurring incidences per account or per escalation type
Track and report on all churn attempts, clearly indicating reasons for churn and associated effort to abate churn including success rate

NPS

Ensure achievement of set NPS targets
Maintaining strong and deep relationships with accounts under management
Following through on all issues to ensure closure
Maintaining communication with the customer throughout the customer journey

Reporting

Maintain 100% accuracy on reporting on daily customers activities
Timely submission of reports such as total customers contacted, leads/referrals generated, Customers feedback, and profiling reports
Maintain an accurate contacts database for regular & key contacts and information for accounts under management in liaison with the RM
Flag any recurring incidences per account or per escalation type, and send to direct manager
Prepare a daily report on all incidents reported, escalations and churn alerts

Job Description

Degree from a recognized university; diploma holders with substantial customer care and an excellent performance track record will be considered;
At least 1-2 years working experience in a customer service environment, or the ability to demonstrate the skills required for the effective supervision of a team-having worked in a DigiFarm or similar environment will be an added advantage;
Excellent knowledge of DigiFarm products and services;
Excellent knowledge of DigiFarm processes, policies and procedures;
Demonstrable good written and verbal communication skills;
Excellent ‘people skills’ for building relationships with colleagues at all levels;
Positive, Proactive, confident, energetic and able to work under pressure
Demonstrated demand generation with fulfillment through stakeholders
Strong sales acumen with proven track record of online sales.

Apply via :

safaricom.taleo.net

October 28, 2024
Engineer – Automation Testing

DESCRIPTION
We are pleased to announce the following Position in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Role Description
Reporting to the QA- Functional test lead, the position holder will execute Software functional testing and ensure solutions delivered to the customers meet the desired user specifications; ensuring all bugs are identified and resolved before product launch leading to zero revenue losses and customer impact. He / she will also be responsible for executing the test strategy; plan, monitor and control the testing activities, with an emphasis on validating solution / product readiness for production.
Responsibilities

Accountable for end to end system testing and user acceptance testing, end to end reporting & analysis on test progress, testing process and tracking of bugs to resolutions and stakeholder management, ensuring product testing is executed within the planned timelines
Adopt creativity to achieve higher levels of competency and efficiency through adoption of fit for future technologies.
Creatively try to break our applications, via hands-on and scripted testing, before our customer(s) encounter the bugs
Implement software testing automation framework
Responsible for end to end management of large test teams and ensuring the testers execute within planned timelines and scope for the projects
Define suitable metrics for measuring test progress and evaluation of the quality of the testing process and products
Accountable for setting up quality gates and ensuring that a product is comprehensively checked and passed through all the gates before acceptance testing
Accountability in test data management including building of tools to manage the test resources and build a process around the management of test resources
Accountable for validation of quality of all releases and fully accountable for product readiness to production
Undertake programs to increase the quality of delivery and ensure zero defect leakage to production

QUALIFICATIONS

Bachelor’s degree preferably in IT related Field
3 years + experience in software development or Testing Automation in a busy IT environment
Strong understanding of the software Testing Life cycle (STLC)
Excellent software development skills coupled with programming experience in Java, Python, JavaScript etc
Experience of Test-driven Development approaches such as ATDD and BDD
Experience in functional/Automation testing and use of test management tools (Micro-Focus ALM/Octane)
Experience in Unix/Linux Operating System
Experience in test design techniques (black box and white box)
Strong risk identification and mitigation planning skills
Solid understanding of enterprise APIs, Mobile and Web application architectures
Familiarity with Agile software development methodologies
Strong knowledge of continuous integration and delivery systems (CI/CD) such as Jenkins /drone/CycleCI
Experience with at least one test automation tool such as Selenium, Appium, Robot Framework, Pytest
ISTQB Certification is a plus

Apply via :

safaricom.taleo.net

October 28, 2024
Lead SDET-Channels & Core IT

Department Description
We are pleased to announce the following vacancy in the DIT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Quality Engineering Lead the position holder will be responsible for standardizing the quality engineering practices across all quality engineering chapters in channels & core IT domains.
Detailed Description

Responsible for defining and driving the software quality strategy and roadmap in functional/non-functional and automation within all quality chapters under channels & core IT
Responsible for providing direction to the QE engineers and chapters to ensure the activities of the team are aligned with all stakeholders
Responsible for setting up quality gates and criteria for all testing activities within channels and core IT and ensuring adherence to these gates
Responsible for performing and providing guidance and mentoring on Blackbox & white box testing using best in class procedures and technologies
Responsible for updating and maintaining the test regression suites for Core IT systems, ensuring over 80% automation to reduce testing man hours and reducing testing times

QUALIFICATIONS
Job Requirements

Bachelor of Science Computer Science, Computer Engineering or Software Development or related subject.
Must have ISTQB Certification (Test Manager certification, Advanced test automation certification or performance testing certification)
5 years + experience in software testing in a busy IT environment
Strong understanding of the software Testing Life cycle
Experience in managing large test teams
Ability to effectively manage competing resources and priorities
Experience and vast knowledge in Test Driven Development approaches
Must have experience in CI/CD tools such as Jenkins/Drone/Travis/GitlabCi
Experienced in at least one mainstream programming language (Java, Python, JavaScript) with a bias towards Java
Strong risk identification and mitigation planning skills
Experience in Micro services and containerization platforms
Experience in Test automation tools and techniques such as Selenium, TestNG, cucumber, Appium etc.
Experience in performance engineering and tools such as JMeter, Locust.io, HP Load runner

Apply via :

safaricom.taleo.net

October 28, 2024