Company Founded: Founded in 1993

Dockyard Lead Solutions Architect Integration and Service Development Planning Engineer Senior Manager-Service Operations

Job Description
Reporting to the Research and Design Tech Lead the position holder is responsible for an outside-in approach to open innovation and to scale the initiatives to production. Working with partners, the business, Project teams, Squads as well as virtual IT delivery teams to implement various projects, innovation ideas and business deliverables. Break down complex requirements into simple trackable tasks. Be committed to high quality output and delivery on time.
Roles and Responsibilities

Organizing various hackathons that promote open innovation with a Quarterly target focus.
Organizing and running the organizations innovation weeks with Quarterly target focus.
Developing a strong community of co-creators that promote open innovation.
Support setting up of crowdsourcing initiatives to generate innovative ideas and concepts.
Liaising with learning institutions and professional bodies to share best practice and leverage innovation inherent there.
Coordinate with other engineers, management and partners on open innovation.
Scaling innovative ideas into production to solve real business problems.
Source for Funding for start-up ideas.
Alignment with leadership on key focus areas and challenges to be solved through the hackathons.
Team Leadership where applicable.

Job Qualifications

Degree in Science/computer science/Engineering/Business related.
Certification in Business Analysis & Agile Project Management will be an added advantage
Strong business acumen and mindset – with knowledge of Human Centered Design
6+ years of technical experience in a busy IT development environment
3+ years’ Experience in Technical Leadership of large IT projects and Programs
Team player who is skilled at building up and managing stakeholder relationships successfully
Ability to persuade stakeholders and to champion effective techniques through delivery
Ability to drive initiatives without any formal authority in an ambiguous environment
A curious and innovative mind that built things.

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Use the link(s) below to apply on company website.

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October 28, 2024
Principal Data Architect

Job Description
Reporting to the Big Data & CVM Technology Lead the holder of the position will design and execute the overall enterprise data management strategy and framework and setting enterprise-wide quality metrics on the big data platforms which will serve as Safaricom’s single source of truth, as well as the Business Intelligence platform. This will be used to continuously deliver on Safaricom’s overall data analytics strategy.
Job Responsibilities

Develop and implement an overall organizational data strategy that is in line with business processes
Identify data sources, both internal and external, and work out a plan for data management that is aligned with organizational data strategy
Coordinate and collaborate with cross-functional teams, stakeholders, and vendors for the smooth functioning of the enterprise data system
Provide guidance and/or develop tool to maintain and provision an enterprise master data repository
Develop analytical platforms that will be used to avail data to end users for exploration, advanced analytics and visualizations for day-to-day business reporting
Provide guidance and advise to technology teams on the best use of latest technologies and designs to deliver a best-in-class platform in the most cost-effective way
Develop automated monitoring solutions to be handed over to support teams to run and operate the platform efficiently

Job Qualifications

Must have technical / professional qualifications:
BS or MS in computer science or equivalent practical experience
At least 2-3 years of coding experience in a non-university setting.
Experience in enterprise data management
Proficient understanding of distributed computing principles
Experience in collecting, storing, processing and analyzing large volumes of data.
Proficiency in understanding database technologies
Excellent written and verbal communication skills
Excellent organizational and analytical abilities
Understanding of big data technologies: Cloudera/Hortonworks
Experience with Oracle Database technologies.

Apply via :

safaricom.taleo.net

October 28, 2024
Senior Officer; Cyber Security Assurance Engineer, Data centre Operations

DESCRIPTIONS
We are pleased to announce the following vacancy in the Cyber Security Department within the Corporate Security division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager, Cyber Security Strategy & Design, the successful candidate will lend support in ensuring all new and existing systems/products/services comply with Safaricom’s security policies & standards and other industry best practices e.g. ISO27001, CIS, Vodafone CSB standards etc… The candidate will also provide timely security assurance reports and advice to the business when required even with very tight timelines.
Key Responsibilities:

Conduct periodic security reviews, vulnerability assessments & penetration tests across all of Safaricom’s systems/infrastructure
Ensure all new and existing systems/products/services comply with Company’s security policies & standards and other industry best practices e.g. ISO27001, CIS and Kenya Data Protection Act
Provide timely and quality security assurance reports and advice to the business when required even with very tight deadlines
Do regular follow ups with system custodians/owners to ensure any security risks identified are addressed within the agreed timelines
Define Cyber Security metrics and report periodically on security compliance across all networks/systems
Research on new threats/technologies/vulnerabilities/security design principles etc.

QUALIFICATIONS

Degree in Information Security/Computer Forensics/Computer Science/Information Technology or other relevant Technical Degree
Information security certifications e.g. CEH/CISSP/CISM/CISA/GIAC/CPTP/OSCP
Advanced Networking certifications: CCNA/CCNP/CCSP/CCIE are also preferred
Certifications in Microsoft Windows and Linux/Unix Operating Systems
Demonstrate competency in the use and administration of ethical hacking tools e.g. KALI Linux, Metasploit, Nexpose, Nessus, Nmap, BurpSuite etc…
Minimum of 3 years’ working experience in Information Systems Security – e.g. Ethical Hacking, Penetration Testing, Vulnerability Assessments, Pre-and-Post Implementation System Reviews, etc
Minimum of 3 years’ working experience in Networking and Operating Systems e.g. Cisco, Huawei, Windows (All), Unix, Linux etc
Minimum of 3 years’ working experience in Web and Mobile applications technologies e.g. Java, Python, PHP, Javascript, CSS, Apache, Nginx, IIS etc
Working knowledge of databases e.g. Oracle, MSSQL, MongoDB, Postgress etc will be an added advantage
Working knowledge of Virtualization & Microservices technologies e.g. VMware, Open shift, Kubernetes, Docker etc will be an added advantage
Working knowledge of Cloud technologies e.g. AWS and Azure will be an added advantage
Working knowledge and experience in DevSecOps technologies and practices i.e. Jenkins, Jira, Github, Gitlab etc will be an added advantage
Working knowledge of Mobile and GSM technologies e.g. Android, IOS, 2G, 3G, LTE, USSD etc will be an added advantage
Excellent communication skills and a good team player
Excellent time management skills i.e. getting things done in a timely manner
Excellent report writing and presentation skills
Very analytical and keen on details
Customer obsessed

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Use the link(s) below to apply on company website.

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October 28, 2024
Research and Design Lead DIT Planning & Reporting Lead

DESCRIPTION
We are pleased to announce the following Position in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Research and Design Tech Lead, the position holder is responsible for scouting, developing & testing prototypes & piloting, refining and adopting new technologies to solve current problems, improving operation efficiencies and to create new platforms to support new business opportunities. Working with partners, Project teams, Squads as well as virtual IT delivery teams to implement various projects and business deliverables. Break down complex requirements into simple trackable tasks. Be committed to high quality output and delivery on time.
Key Responsibilities

Responsible for all Domain business projects by resourcing and leading virtual teams across IT
Responsible for delivering 95% of the projects on time
Responsible for ensuring project stability within max 48 hours
Ensure agile is implemented in at least 50% of the projects
Maintain an accurate registry of all business projects with various statuses and ensure business teams are appraised at all times
Align with business product leads & PMO on project KPI’s, milestones and timelines

Attend business strategy meetings to ensure IT is aligned with business needs
Regular team and one-on-one engagements
Build the team skillset according to the fit for future program
Team performance management
Provide budget inputs for business solutions.
Attend BU strategy sessions
Weekly Delivery reporting to BU HoDs and Senior Managers on the status of their deliverables

Responsible for gathering, detailing and documenting all business requirements
Ensure sensible consensus is reached for all requirements/specifications and help business, IT, CXX, Revenue Assurance and test leads to have the same mutual understanding
Ensure test plans cover all aspects of Business Requirements and existing business rules
Responsible for Solutions Design to meet business requirements and non-functional requirements

Drive reuse on all technical and business functionality designed and no duplication of business components
Collaboratively oversee the development/configuration of solutions as per agreed designs.
Provide solution architecture input into all new system tenders

QUALIFICATIONS

Degree in Science/computer science/Engineering/Business related.
Certification in Business Analysis & Agile Project Management will be an added advantage
Strong business acumen and mindset – with knowledge of Human Centered Design
5+ years of technical experience in a busy IT development environment, 2 years of which must include experience in designing systems and solutions.
3+ years’ Experience in Technical Leadership of large IT projects
Team player who is skilled at building up and managing stakeholder relationships successfully
Ability to persuade stakeholders and to champion effective techniques through delivery
Ability to drive initiatives without any formal authority in an ambiguous environment
A curious and innovative mind that built things

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Use the link(s) below to apply on company website.

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October 28, 2024
Principal Engineer; Cyber Prevent & Defense

DESCRIPTION
We are pleased to announce the following vacancy in the Cyber Security Department within the Corporate Security division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
The Cyber Security Prevent & Defense Team is responsible for implementing cyber security architecture and policies. The team oversees the day-to-day maintenance of the Cyber Security Infrastructure, managing support SLAs with both internal and external customers, and running of key cyber security programs.
Reporting to the Senior Manager, Cyber Prevent and Defense, the successful candidate will lend support in day to day operations and maintenance of Cyber Security services to ensure 99.999% availability. He /she will provide technical security expertise and 2nd level support to staff and teams to ensure the efficient use of systems and tools. He or she will be responsible for managing key cyber security programs across the organization.
Key Responsibilities:

Driving standards of excellence to achieve Cyber Security strategy.
Facilitate implementation, management, compliance, and optimization of Cyber Security policies, baselines, standards, and processes in order to improve posture.
Operational team lead in the configuration, management and optimization of cyber security endpoint technologies.
Lead in the implementation, management and optimization of controls to mitigate cyber risks, and audit findings (Internal and External).
Serve as the primary point of contact & escalation point for Security Administration tasks: provisioning and deprovisioning, installation, maintenance, troubleshooting and support.
Lead efforts in change management, continuous improvement and documentation around Cyber Security solutions and processes.
Responsible for the set-up, coordination, execution, and maintenance of the incident management in conjunction with incident management team.
Ensure management and maturity of patching and vulnerability management program.
Ensure coverage, adequacy and KPIs of endpoint security controls are met and continually approved.
Ensure agreed support SLAs are met with respective cyber security vendors.
Provide 2nd level support to staff and contractors for better experience

QUALIFICATIONS

Degree in Electrical Engineering/Computer Science/information Technology
At least one professional Information Security Qualification: CISSP/CISM/CISA
Advance competencies in Microsoft, Linux or Unix Operating Systems administration
Advance competencies experience in Information Security Technologies
Advance competencies in Network Security: CCNP or CCIE (Security) is an added advantage.
Minimum of 5 years’ experience with Cyber security technologies
Experience in design, delivery and support of Information Security solutions to customers will be an added advantage.
Expert level analytical and problem-solving skills are required.
Good report writing and communication skills
Good at coordinating and leading teams.
Analytical Thinking. Customer focused.

Apply via :

safaricom.taleo.net

October 28, 2024
M-Pesa Africa – Smartphone Architect

DESCRIPTION
We are pleased to announce the subject career opportunity within Technology (M-Pesa Africa) reporting to the Senior Manager-Architecture.
Role Description
The Solutions Architect is responsible for producing detailed application architecture and detailed application designs covering the functional and non-functional requirements for the M-Pesa Smartphone Application.
The Solutions Architect will work closely with the Enterprise Architect, Business Analysts, and Group Technology stakeholders to ensure that the platform meets the needs of the business within the boundaries of the architectural roadmap and strategy.
Key Role Responsibilities
Applications Requirements and Design

To be the subject matter expert in Smartphone development and available technologies including front-end native development on Android, Android Go, KaiOS, and IOS, backend development in microservices, and API connectivity with existing supporting systems. To turn business requirements into application requirements and designs.
Responsible for non-functional requirements (NFR) definition and design components across Smartphone platform stack and where necessary the definition of applicable NFR’s, including performance, resilience, operational monitoring, and disaster recovery.
Applications design specifications for end-user application designs, integration services, and API designs, messaging design and security configuration, core application and business logic, database, and reporting.
Detail and maintain application component definitions of the Smartphone Application.
Ensure component mapping is updated in alignment with roadmap and platform changes.
Work closely with Vodafone Group to understand pre-approved, secure design patterns to ensure that designs adhere to security policies and benefit from technology integration already developed

Application Lifecycle Management

Supporting the Mobile Payments Enterprise Architect, continuously look for opportunities to enhance platform lifecycle processes from requirements through to delivery.
Support definition of architectural policies for requirements, design, development, test and deploy phases.
Assess industry-standard applications development methodologies and tailor/adapt to the needs of the Smartphone programme.
Support strategy definition of load and performance testing, working with business & operational stakeholders to articulate the impact of testing on the quality of service.
Proactively look to automate processes within the development lifecycle, including build automation and test automation.
Support definition of tooling strategy to support the development lifecycle and work with analysts, designers, and developers to ensure that maximum benefit is obtained from the tools.

Technology Strategy & Direction

Utilizing technology experience, assist the Mobile Payments Enterprise Architect in defining and communicating the Smartphone technology roadmap. This includes:
Analyzing industry technology trends and innovations identify technology (software and infrastructure) opportunities for inclusion into the roadmap.
Assess products and approaches to support the architectural evolution of the Smartphone App.
Work with business stakeholders to highlight business implications and enablers of technology roadmap on future procedures and business processes. Work with Group and Operating Company lead technologists to ensure that roadmap aligns with overall organization technology strategy.
Proactively look for future technology solutions to reduce the Total Cost of platform ownership whilst maintaining and enhancing platform resilience, monitoring, and performance.

QUALIFICATIONS
Apply if you have:

Science, Technology, Engineering or Mathematics (STEM) degree.
Proven experience in designing smartphone application architectures.
5+ years hands-on experience in Software development, under Agile process.
Practical experience with a range of development and application technology platforms, like Java, SQL, XML technologies
Experience in API development and integration covering various design approaches like HTTP, SOAP, REST.
Experience in CI/CD processes and technologies, like Jenkins, Git, Docker, Packer
Experience in the use of UML notation in capturing and documenting designs
Strong business and customer focus
Ability to work within a demanding environment, being a key contributor to a fast-moving product
Ability to work reactively and proactively
Demonstrable numerical, analytical, and verbal skills, well-developed written and verbal communication skills in English

We are happy if you have:

Experience of working within a multi-national team and serving customers from multiple countries would be of benefit.
Experience of working in an agile environment will be beneficial

What you can expect from us:

We believe in a fair and robust interview process
We have a robust flexible total reward scheme
Dedicated support and mentoring/coaching
Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

Note to Applicants
As part of our recruitment process, we will request the below documentation which will be required as soft copies at a later stage of the process.

An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
Scanned copy of certificate of good conduct from the CID (Less than 1-year-old) – Applicable to Kenyans Only
Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
Scanned copy of University Certificate
Scanned copy of your National ID / Passport-Legal Form of Identification

Apply via :

safaricom.taleo.net

October 28, 2024
ERP Support Manager – (21000479) Engineer – VAS System Planning & Evolution – (21000478)

DESCRIPTION
We are pleased to announce the vacancy for ERP Support Manager within Digital IT. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to Senior Manager – Corporate Centre IT Lead, the role holder highly technical person with strong analytical skills possesses strong interpersonal skills, ability to influence others, self-motivated and committed to results. In addition, this role requires excellent project planning/management skills, creativity, the ability to think strategically and able to manage a team to get results. Lead a team of Senior Support Analysts handling ERP and related systems in the landscape.
Roles and Responsibilities

Building processes and facilitating resolution of operational issues that may impede growth.
Proactively analyze performance data to identify immediate and long-term improvement opportunities
Participate in the design and high-level modeling of Enterprise systems
Manage problem and incident resolutions in liaison with technical and operations departments
Research on new trends on systems and advice the business on the best fit models
Inspire, up skill and grow junior analysts in the team
Provide the enterprise with the data management and analytics solutions for making good decisions and expanding their own analysis capacity.
Advice Management on resourcing needs, work structure and best fit for support
Work collaboratively with users in relevant business units to understand and define relevant reports and dashboards.
Define user objectives and goals and design and lead program strategy based on nature of data, processes and needs.
Liaise with all business support units including, third party developers and Core networks design and Support teams to support the growth and sustainability
Monitor, track and understand industry trends and the factors that drive them.
Provide benchmarking and other comparative analyses of similar companies utilizing data mining tools and other data technology tools
Respond to end user queries and request for support.
Troubleshoot technical and non-technical challenges
Manage system capacity and anticipate user demands on resources
Work closely with the third-party development teams to ensure that the requirements as documented are clearly understood and consult with the developer’s teams to validate design assumptions.
Ensure that recommended solutions are not sub-optimal, but fit within the overall information management structure of the enterprise
Draw up operational Level Agreements with the development teams to ensure deployed systems are working systems and service levels are maintained
Manage interfaces to all other enterprise systems

QUALIFICATIONS

A degree in IT, Mathematics or Engineering (Telecommunications or Electrical & Electronic)
Intermediate Unix Certification required
Intermediate training on networking and security standards e.g. CCNA or its Equivalent
Proficiency in programming languages including MSSQL, PL/SQL and Perl
Intermediate training on Database Administration essential (Preferably Oracle and MS SQL)
Minimum of 5 years’ experience with system analysis, data analysis, ERP systems, relational database, data warehouse, and OLAP and programming preferable in PLSQL, Perl and MSSQL.
Experience with LAN/WAN Support including Satellite and fiber communication
Knowledge of Mobile Network core network systems, Short Message Service Center (SMSC), routing, Mediation and Intelligent Networks is an added advantage

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Use the link(s) below to apply on company website.

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October 28, 2024
Specialist – Enterprise Services Support Engineer

DESCRIPTION
We are pleased to announce the vacancy for Specialist – Enterprise Services Support Engineer within Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to the Manager – Enterprise Customer Support – the holder of the position will perform complex EBU 1st and 2nd Line technical support operations for global enterprise customers as well as support digital services as per respective portfolio, perform 2nd line support for escalations from the Enterprise Customer Support team and liaise with internal stakeholders and vendors to offer permanent solutions to recurring problems.
Roles and Responsibilities

Handle escalations from Safaricom Enterprise Platinum customers, its partners and Safaricom special projects;
Research, review and recommend emerging technologies and innovative customer solutions and liaise with stakeholders for technology adoption to maximize service availability;
Oversee fixed data partner engineers support and effectively liaise with internal subject matter experts-level 3 support players to diagnose, troubleshoot, and repair complex customer issues;
Perform capacity monitoring and reporting on individual client circuits as well as network resources;
Perform scheduled preventive maintenance for proactive support for global customers;
Perform root cause analysis on issues to avoid recurrence;
Escalate and follow up issues with NOC and relevant backend teams;
Effectively communicate ticket status, service outages and escalate as per established customer support and escalation matrix.
Ensure all customer solutions are documented;
Ensure all running configurations are backed up; Ensure all Preventive and restorative procedures are documented and adhered to.
Ensure communication progressively and properly done to all stakeholders Weekly and monthly reporting on link performance Role requirements;
Employ Data science analytics tools to simplify and Analyze Enterprise Edge IP network logs to resolve and report running faults before they become service affecting.
Lead Digital Empowerment of Customer facing teams to improve customer SLA and significantly reduce BAU escalations to Backend Infrastructure team.
Lead agile collaboration activities with digital NOC team and participate in End to End EBU automation project squad.
Optimize and monitor alerts on the Enterprise IP core and follow up on resolutions.
Be a custodian of network documentation and improvements of the versions.
Spares tracking and management in liaison with the responsible sections in the company for the IP devices in use.
Fix network faults on the transport network serving the Enterprise IP network in co-ordination with the regional networks Ops team.
Co-ordinate proactive exercises on solutions offering to customers to ensure optimal performance and reduce possibilities of service outages in co-ordination with internal backend teams
Liaise with vendors and fiber providers for resolution of the network faults within the agreed timelines.
Track QOS affecting parameters e.g. utilization and latencies on the last mile network serving enterprise customers and ensure proactive resolutions.
Hold regular service review meetings liaising with EBU account management teams with enterprise customers as per portfolio
Work closely with the customer experience teams to drive NPS

QUALIFICATIONS
Job Requirements

Degree in Telecoms, Engineering, IT, Physics or Math or any other relevant qualification.
Minimum 3 years’ Experience in a busy ISP/Telco in managing large IP & Transport networks.
Must have Network Connectivity Certifications on professional level. i.e. CCIP, CCNP, CCVP, CCSP HCNP, HCIP, CWNP and above.
Strong understanding of emerging digital technologies: SDWAN, IoT, Managed Security Services (Cisco ASA/Fortinet/Cyberoam/SOPHOS), AWS, Microsoft Azure, VMware, IoT, Telematics, RPA. Certifications and practical hands-on experience on the same is an added advantage.
Basic knowledge in Python, Java, Kubernetes. Certification on the same is an added advantage
CISA, CISM, CEH certifications are an added advantage
Strong knowledge of microwave and fiber transmission and access technologies i.e. TDM,SDH plus experience with vendors like Rad
Ability to manage/troubleshoot a large Service provider Transmission& IP network
Conversant with IPv4, IPv6 Addressing Schemes, Variable Length Subnet Masking (VLSM), VLANs, IP QOS, Triple play services.
Knowledge in ISP services; DNS, SMTP, POP3, RADIUS/PPPoE, Web Hosting,

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safaricom.taleo.net

October 28, 2024
Senior Service Delivery Governance officer

Brief Description
Reporting to the Manager – Operational Excellence, the position holder will be responsible for governing service delivery across the technology division. This ensures that technology division provides quality service to both internal and external customers.
Key Responsibilities

Engage the respective service owners to ensure excellence in operations and service delivery.
Prepare daily, weekly and monthly reports on the various domains as per the defined process categories and KPIs.
Ensure information is collected from the correct data sources.
Track compliance action items on BCP, Backup, Version management, SLM, Availability Management and Knowledge Management
Review and automate reports/dashboards through own initiative or based on user requirements.
Interact with service owners on initiatives for continuous service improvement.
Document the Operational Excellence work instructions, policy and processes.
Design report layouts to achieve simplicity and visualization for the captured requirements.
Ensure that proper OLA’s exist between the various technology teams and ensure that the same are tracked.
Ensure that customer SLA’s exist and are kept up to date.
Ensure proper SLA’s are configured on the service management suite.
Report to the various internal customers on technology service delivery.
Conduct customer satisfaction surveys for the internal customers.

QUALIFICATIONS

Degree in IT or Computer Science or Telecommunications or Technical Related Field;
With at least 2-3 years’ experience in IT or GSM related role
Experience in Data Analytics
Experience in SQL, Python scripting and Power BI
Experience in Process Governance especially using ITIL Framework.
Agile and Scrum certified
Attention to details and analytical thinking.
Excellent communication, presentation and interpersonal skills
Certifications – ITIL Foundation; CCNA; ITIL Intermediate courses and Data Analytics are an added advantage.

Apply via :

safaricom.taleo.net

October 28, 2024
Cabin Crew(DHC-8 Q400 & CRJ 200/700/900) Aircraft Maintenance Engineer ,Mechanical (DHC-8 Q400 & CRJ 200/700/900) Aircraft Maintenance Engineer (Avionics) (DHC-8 Q400 & CRJ 200/700/900)

Qualifications and Experience

Must have at least a certificate in Airline Cabin Crew Training;
Must be at least 21 years of age;
Hold a valid Cabin Crew Member Certificate with appropriate ratings;
Hold a Valid Class I or II Medical Certificate;
Well-spoken and fluent in English and Swahili Language;
Fluency in at least one foreign language will be an added advantage (French and Arabic).

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Send your application to infonairobi@dacaviation or engplanning@dacaviation.

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October 28, 2024