Company Founded: Founded in 1993

Principal Engineer, Core Network Support (Fixed Data Services) Principal Engineer, Core Network Support (Service Awareness)

Reporting to the Senior Manager – Core Network Support, the role holder will include but not be limited to operation, maintenance, optimization, automation, transformation and implementation of fixed internet services within the Mobile Core, Enterprise Core and FTTx domains.
Key Responsibilities:

Responsible for design, operation, and optimization of fixed services in the mobile core, enterprise core and FTTx networks.
Design and optimization of predictive maintenance practices and resolving service issues for enterprise and FTTx customers.
Act as the SPOC to the fixed tribe to offer expertise in the testing and implementation of fixed services.
Translate business requirements into technical solutions in the enterprise and FTTx space.
Design policies that apply and improve service delivery.
Design and implement proactive maintenance schedule, predictive monitoring of systems and services.
Ensuring fixed network resiliency and availability by performing and documenting disaster recovery tests.
Design and implement automation to realize faster MTTR and reduction of manual routine tasks.
Working closely with IP, Core Planning and Support teams on new core enterprise and FTTx deployments
Assist with the design process and assists in guidance with regards to practices, procedures, and techniques.
Assists in tracking and evaluating performance metrics.
Work with Business Agile teams and technology teams to determine if FTTx, Enterprise and Core Network infrastructure and applications fit specification and technical requirements. Tests and evaluates systems, subsystems, and components.
Act as a technical contact and liaison for outside vendors and/or customers.
Troubleshoot and resolve complex E2E network issues that impact the fixed networks
Designs and configure Enterprise and FTTx core networks elements.

QUALIFICATIONS

Degree in Electrical, Electronics, Telecommunication Engineering, IT or related field.
Work Experience of 4 years with specialized role in a fast-paced telecommunications/ISP environment –Involved in installations, commissioning, and maintenance.
Technical professional certifications in IP networks, Unix system administration and cloud infrastructure will be an added advantage.
In-depth understanding of IP dynamic routing protocols in Cisco and/or Huawei IP infrastructure.
Strong scripting skills in bash and python programming.
Strong relationship building skills.

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Use the link(s) below to apply on company website.

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October 29, 2024
Process and System Excellence Analyst Technology Enablement Specialist

The role will report administratively to the Finance Shared Services Lead in day-to-day operations of the shared service and functionally to the Technical Enablement Lead. The role holder will provide lead functional support across ERP modules and Hyperion Financial Management for the Group’s Financial Operations. They will also evaluate business processes across various integrated financial systems to inform on automation, digitization and process optimization.
Job Responsibilities

Providing lead functional support across Oracle EBS R12 modules for the O2C, R2R, ATR, P2P and Treasury processes including Reporting in Hyperion Financial Management.
Lead the journey of process excellence (Lean Six Sigma) and strategic business improvement projects, and partner with Finance and Technical teams while acting as an SME to stakeholders in identifying and prioritizing improvement projects.
Drive Master data management policies by designing optimal financial system controls in creation, maintenance and implementing regular review mechanism.
Manage expansion of ERP footprint across operating units through set ups and configuration of the different modules to provide standard system and business processes across operating units.
Recommend based on analysis the incorporation of new and smart digitization technologies such as RPA, NLP and Machine Learning in the processes supported.
Drive the development of dashboards for Finance Shared Services using Qlik and Power BI.
Support in monthly/year end closure process ensuring timely resolution of issues across modules.
Enhance the finance shared services function’s responsiveness, accuracy, efficiency, and adaptability, and minimize risks in the various processes.
Enhance the uniformity, accountability, and control of financial processes.
Realize efficiency, productivity gains and cost savings by streamlining financial procedures, eliminating waste and doing more with less.
Drive documentation of standard E2E system processes.
Drive delivery of strategy in the Digital Finance Roadmap by steering projects and ensuring adherence to project timelines, budgets, standardization of implementations and seamlessly integrating Oracle EBS with multiple dissimilar standalone systems.
Represent Finance in key projects and ensure financial requirements are met across financial systems.
Organize regular and relevant training for staff during the implementation of the various financial system improvements.
Through Global benchmarking, drive attainment of world class Finance Shared Service Operations .

QUALIFICATIONS

University degree from a recognized university in Computer Science, Information Technology, Finance, Accounting or other IT & business-related fields.
Professional qualification in accounting e.g. CPA, ACCA, CIMA or an equivalent is key
Six Sigma Certification with Quality improvement and Lean Deployment background.
3-5 years relevant Financial Systems, Accounting, Financial Management in a busy environment
Knowledgeable in RPA, Data Visualization, Machine Learning, SQL and/or experience in any scripting or programming language
Knowledgeable in agile methodologies and ways of working
Attention to detail with good organizational, planning, report writing and presentation and project management skills.
Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken.
Ability to collaborate and communicate with confidence and influence diverse stakeholders.
Experience in working on project and project management certification is critical
A proven team player with excellent communication and interpersonal skills.

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Use the link(s) below to apply on company website.

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October 29, 2024
Regional Support Engineer – Core Networks

Reporting to the Team Manager – Core Network Support, the role holder will be on callout 24 hours daily, provide long first line Core Network maintenance, perform Core network fault clearance, and determine nature of critical faults for escalations other relevant teams. They will execute database changes/configuration on the core network and perform preventive maintenance, perform all system related tasks in Data centers management and develop tools for automation and speed up the maintenance process.
Key Responsibilities

Schedule and perform all 1st line corrective & preventive maintenance on Core Network elements as per vendor recommendation.
Clearance of faults from NOC Escalated to Core Network Maintenance.
Identify the need for internal training.
Conduct training for new staff.
Configuration changes on Network elements S/W upgrades.
Supervising and monitoring contracted works in the MSRs to ensure safety of the live equipment and successful completion of all works.
All switching Network elements & new Technologies

QUALIFICATIONS

Degree or a Diploma in electrical and electronics engineering or telecoms engineering or equivalent qualification from recognized institution.
2-5 years’ experience in a telecoms preferably GSM environment in SSS operations, network Management, commissioning, installation and maintenance of digital Telecommunication equipment.

Apply via :

safaricom.taleo.net

October 29, 2024
Executive Director, Business Development

Job Purpose:

To acquire and nurture customers that are of strategic importance to the growth of the business.
To build the bank franchise by ensuring that it becomes the bank of choice for players in the markets.
To assure total business development for all the business areas within the country including maintaining healthy P&L position in line with the Group’s strategic objectives.

Responsibilities

Responsible for the Corporate Banking, Commercial Public Sector, Retail (including branches), Trade and Transaction Banking for the country.
Develop sales strategies to acquire and maintain clients for Corporate Banking, Commercial Public Sector, Retail (including branches), Trade and Transaction Banking teams.
Develop and maintain excellent relationships with key customers and prepare various vertical market strategies to enhance growth.
Track and monitor existing and emerging opportunities and develop alliances to ease conversion, wallet share growth and service offerings to clients/ customers.
Prepare and document all market plans and drive to convert the plans to value.
Analyze and prepare forecasts and estimates for various selling procedures as well as measure and assess the profitability of the relationships.
Work closely with other/ relevant key stakeholders to drive trade and other businesses.
Provide support to Relationship Managers/ Officers in the expansion and deepening of relationships for the bank.
Provide required training for in-country Relationship Managers/ Officers to generate adequate value.
Develop and secure approval for the relevant business strategies and ensure effective implementation in line with approved budget
Manage overall performance on revenue, profitability and growth of the business lines for the country.
Ensure adequate resourcing at all levels of the different businesses and coach/ motivate employees to effectively execute the strategic decisions to meet corporate goals for the bank.
Ensure desirable performance against budget.
Ensure full compliance with regulatory and statutory requirements for the bank.
Any other duties as may be assigned by the Country CEO or Board.

Key Performance Indicators (KPIs)

Target achievement versus plan (Acquisition/ Conversion of clients per month)
P & L position
Customer service delivery index
Actual market share vs. target
Attrition rate and staff happiness index
Brand visibility

Job Requirements
Education Requirements

Minimum of a first degree in relevant area of discipline.
Masters’ degree or Professional Qualification in relevant discipline is desirable

Experience

A minimum of 15 years’ relevant banking experience of which at least 5 must be at senior management level

Apply via :

www.antal.com

October 29, 2024
REACH Assessment Intern

Job Profile
Under the direct supervision of the REACH research manager, the REACH Assessment intern is responsible for the management and implementation of all REACH Cash and markets assessments in Kenya, including their preparation, implementation, and follow-up. She/he could be required to manage other assessments other than those of cash and markets in Kenya.
OBJECTIVES

Ensuring the writing of timely and accurate assessment product
Supporting the designing and implementation of REACH assessments.

FUNCTIONS

Support the designing and implementation of REACH assessment strategy and methodology and corresponding analytical frameworks.
Ensuring the writing of timely and accurate assessment reports, factsheets, and presentations with the integration of cluster and/or partner feedback.
Data quality checks and follow-up with the Database team on the quality of data and ensuring that data analysis is reflective of the assessment objectives.
Manage project timeframes and assessment schedules and work with field staff to design and implement REACH assessment procedures.
Supporting the development of assessment TORS, analysis plans and indicator lists.
Support the development of assessment tools ensuring in-country validation.
Coordinate timely and accurate reporting to the REACH research manager.
Liaise with REACH assessment field staff to ensure a smooth and timely implementation of activities.
Coordinating and ensuring timely data collection, analysis and, in partnership with GIS/DB team, mapping of datasets and ensuring that all collected data are geo-referenced.

EXPERIENCE AND QUALIFICATION

Bachelor’s degree in relevant discipline (social science, development studies, research, statistics, monitoring and evaluation and any other relevant course)

TECHNICAL SKILLS

Strong skills with the Microsoft Office Suite including excel, word and PowerPoint
Strong technical writing skills
Experience using ODK for quantitative data collection
Excellent project management skills
Excellent communication and drafting skills for reporting and external coordination

Qualified Kenya Nationals with the required skills are invited to submit their applications by 20/01/2023, 05:00PM to kenya.jobs@acted.org with the subject line: APPLICATION FOR REACH ASSESSMENT INTERN accompanied with:Cover Letter and CV must be shared as a single PDF document i.e with the Cover Letter being on the first page and CV starting on the next page. Please do not attach any other documents while sending your application. If required they will be requested at a later stage.

Apply via :

kenya.jobs@acted.org

October 29, 2024
Senior Manager- Youth Segment Lead Integration Engineer M-Pesa Africa – Technical Operations Manager

Detailed Description
Reporting to the Tribe Lead – Segment Marketing, the position holder will as a custodian of the Youth Segment portfolio, be responsible to lead an end to end insight led youth segment squad to acquire, grow and retain segment customers by providing differentiated experience that positions Safaricom as the brand for the Youth and efficiently manage the segment P&L.
Key Responsibilities:

End to end accountability of the segment from insights and foresights development, relevant youth proposition and customer journeys.
Responsible for segment NPS, Brand love, consideration and revenue.
Clear roadmap for the youth portfolio to deliver on mission KPIs.
Ownership of segment GTM strategy and publicity opex while driving efficiency to deliver maximum ROI value for the segment.
Manage the agency creative development process and resourcing levels required for Safaricom to ensure delivery of above the line, and below the line advertising materials for execution.
Stakeholder management across the business to deliver brilliant executions for the benefit of the youth customer and the business.
People responsibility for the squad to ensure team members and ready, willing and able to deliver the mission for the segment.

QUALIFICATIONS
Must have technical / professional qualifications:

A degree in marketing, business administration.
Demonstratable experience in driving a youth focused business successfully.
10 years’ experience in an Advertising managerial position function with a focus on brand management and advertising
Strong creative and conceptual skills.
Attention to detail with excellent interpersonal and communications skills
An excellent planner and organizer

Last Date to Apply: Jan 18, 2023

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Use the link(s) below to apply on company website.

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October 29, 2024
Trade Workforce Analyst Head of Supply Chain Management

Detailed Description
Reporting to the Workforce Planning Lead, the successful candidate will support Workforce Planning strategies through provision of workforce performance data and reporting to improve performance and support business decision making. Maintain an accurate staff database to enable planning and staff support. Support trade teams through facilitation of Business Process Outsourcing (BPO) processes.
Key Responsibilities
Operational Efficiency

Monitor uptake and use of performance systems and confirm they are working efficiently and effectively and providing value to employees and line managers.
Maintain an accurate staff database for the Channels division and ensure verification real-time.
Co-create with line managers and stakeholders in channels dashboards and reports to facilitate informed and sound decision-making regarding people.
Use data and analytics to measure the effectiveness of the policies and tools in delivering Channels KPIs. Provide feedback on the efficacy of the policies and tools and recommend improvements where ineffectual.
Present comprehensive, accurate and informative people operations report in line with trends, insights, concerns, and recommendations clearly elaborated.
Plan for Audit of outsourcing agency to ensure integrity of due diligence and payments made for staff salaries / benefits.
Provide source documents to shared services team for secondary verification and audits.
Facilitate Safaricom representation at interviews to ensure right fit for the outsourced roles.
Monitor leave liability for cost control.
Timely processing of agency payments to facilitate timely salary disbursement to outsourced staff.

Staff Support

Provide Operations teams with a robust feedback collection mechanism.
Ordering and issuance of uniforms and other work tools for outsourced staffs.
Plan and execute relocation of agency staffs that need to move based on business requirement.
Facilitate a business continuity plan for outsourced staff in collaboration with stakeholders.

Communication and Reporting

Timely communications of process changes or urgent changes in business via Noticeboard and SMS channel.
Prepare weekly/ monthly reports on resourcing operations in the trade.

Partner Management

Develops and maintains business relationships with resourcing vendors.
Constant engagement with Trade Business Leads to better support their operations and performance achievement.
Cross functional relationship with stakeholders to support overall performance delivery.

QUALIFICATIONS

Bachelors Degree.
Minimum 1-year experience in data collection & analytics role.
Minimum 1-year experience in a financial responsibilities role.
Minimum 2 years’ experience supporting partners.
Minimum 3yrs Customer experience in Retail / Call Centre environment.
Working knowledge of trade operations, a strong advantage.
Strong relationship building, partner management and stakeholder engagement skills.
Sound understanding of the sales environment and strong attention to detail as well as organization skills.
Excellent team player.
Great attention to detail.

Last Date to Apply: Jan 17, 2023

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October 29, 2024
Senior Manager Managed Security Services Manager HRBP– Corporate Functions Senior Manager- HRBP Contact Centre Executive Assistant- Resources Division

Detailed Description
Reporting to the Head of Department, Cyber Security, the position holder will support the Enterprise Managed Security Service Strategy, Enterprise Customer Designs, Implementations and continuous improvements.
Key Responsibilities

Architect and design security solutions for Cloud, IoT and Networks in line with best practices to ensure they meet Enterprise customer requirements.
Lead managed security services and support to Enterprise Business Unit (EBU) Customers in designing and selling these services.
Oversees the managed security operations centre (SOC) and the delivery of services they provide to customers.
Coordinates with vendors/partners in solutions development and technology integration into our service delivery platform.
Work closely with EBU product teams, security team to evaluate the viability of vendor products for the MSS and integrate products into solution plays, driving systems integration and implementation approaches.
Drive managed security products go-to market and uptake in the Enterprise market.
Define, analyze and periodically review the Enterprise security strategy and roadmap based on the evolving threat landscape and ensure risks identified are mitigated.
Participate in definition of security requirements and acceptance criteria for new Enterprise customer solution.
Draft, evaluate and respond to RFIs/RFPs.
Liaise with Supply Chain in the procurement process of Managed Security solutions/systems.
Participate in the technical evaluations for security systems that run Enterprise platforms.
Participate in selection of the best solution and present to the CAPEX board.
Ensure all vendors have up-to-date contracts (contract management).
Implement Test, Deploy and Commission new systems for Enterprise customers.
Develop the ‘as built’ Enterprise security solution for support handover.
Recommend major upgrades where required and liaise with the operations team when doing the upgrades especially if it affects the design/architecture of the Enterprise support system.
Ensure all security technology and processes implemented are continually improved to maximize on their returns/benefits.
Manage all aspects of projects and vendor related issues in line with best practices.
Define metrics and report periodically that clearly demonstrate value to the enterprise Customers.
Conduct research and development/security intelligence on new areas in security and present on them for sensitization and knowledge transfer to other team members/staff.
Ensure all Enterprise systems implemented have security, high availability and disaster recovery in accordance with best practices.
Ensure change management and system handover processes are followed.
Train stakeholders on the Security solutions and landscape.
Build a Security Center of Excellence for Enterprise.
Lead Managed Security Architects for Cloud, IoT and Enterprise Networks.

QUALIFICATIONS

Degree in Electrical Engineering/Computer Science/Information Technology
Advanced professional information security certifications e.g. CISSP/CISM/CISA/GIAC/CEH/CPTP/OCSP
Advanced Networking certifications: CCNA/CCNP/CCSP/CCIE
Certifications in Microsoft Windows and Linux/Unix Operating Systems
Certifications in the use and administration of security tools e.g. Firewalls/IDS/Content Filters/Antivirus/Ethical Hacking tools
Certifications in virtualization technologies: VMware, HyperV, Open Stack
Experience in Cyber Security Systems – e.g. Firewalls, IDS/IPS, VPN, Content Filters, Security Hacking tools, Antivirus, Encryption ete.
Experience in IT Networks and Systems Administration e.g. Cisco, Huawei, Windows, Linux, Unix etc…
Working knowledge of web technologies e.g. cPanel, ModSecurity, Apache, PHP, Joomla, WordPress and ASP
Working knowledge of databases e.g. Oracle, MSSQL, MySQL, Postgress SQL
Working knowledge of Virtualization Technologies e.g. VmWare, HyperV, Open Stack
Working knowledge and experience in DevOps and Microservices technologies i.e. Docker, Kubernetes, Jenkins, Gitlab/Github etc…
Working knowledge of Mobile and GSM technologies e.g. Android, IOS, 2G, 3G, LTE, USSD, SS7 etc

Last Date to Apply: Jan 13, 2023

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Use the link(s) below to apply on company website.

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October 29, 2024
Graduate Programme 2023

The Kantar Graduate Program will offer top local graduates 12 months of world-class market research experience in our Kenya business across branding, product development, communication and marketing strategies that will extend your skills beyond market research to see the client’s side.
Does the below sound like your dream self?

Passionate about the learnings you’ll absorb from this opportunity
Impactful in taking up challenges and contributing the best way you can
Supportive to your team and the way you approach your work.
Creative and bold in exploring ideas and new ways of doing things.
Trustworthy and dependable, to foster a great working relationship and ethics with your team

We need you!

Do you already hold a 3-year degree, preferably in Research, Marketing, Statistics, Business Science, Economics, Mathematics, Computer Science? Are you PC literate in Microsoft Word, Excel and PowerPoint, with excellent English writing and verbal skills and numerical competency? If so, get in touch today!
Previous in-house media planning knowledge or experience will be a definite advantage, as well as a natural aptitude for quantitative research, qualitative research and brand development, but no previous research experience is required. Instead, we’re looking for individuals with a passion for brands and advertising, with the curiosity to understand consumer thinking and opinion and a desire to advise clients on how to improve their brand’s performance in the marketplace.

Apply via :

www.linkedin.com

October 29, 2024
Agile Coach

Brief Description.
Reporting to the Cluster Senior Agile Coach, TMO the Agile Coach is responsible for coaching tribes, squads and chapters in the adoption of agile ways of working to build high performing teams to achieve tribe outcomes aligned with company mission. Advocate for organization-wide agile transformation.
Responsibilities

Coach: Coach Tribe leads, tribe Tech Leads, Chapter Leads, Product Owners and empower squad members to deliver aspirational OKRs for business performance. Coach teams to identify value opportunities and run experiments to test them to drive innovation culture.
Facilitator: Facilitate squads’ agile way of working through Safaricom Agile Blueprint best practice. Adhere to Tribe and squad ceremonies e.g. 6 weeks look ahead, 2 weeks sprint, POCLAC, PO sync, Monthly Tribe reviews, Big room Planning, Quarterly Business Review.
Trainer: Provide training to the squad on the agile process through continuous training and improvement on velocity, quality, processes etc. Deliver training programs for all employees in the organization as needed as part of agile capability training (e.g., bootcamps, “Agile 101” sessions, role specific trainings) to grow agile culture.
Mentor: Focusing on squads and tribes Continuous Improvement by creating a psychological safe environment for healthy conflict and meaningful collaboration.
Train TL, TTL, PO, CL and tribe members on agile principles and how to apply them in backlog creation, MVP design and user story mapping to focus on business outcomes to satisfy the customer.
Agile maturity: tribe monthly pulse surveys to measure the adoption of Agile principles and practices to identify gaps and opportunities to improve overall Agile maturity.
People and mindset performance evaluations in the contribution model via 360-degree feedback for the Tribe’s Agile Squads.
Develop professional skills as “craftsmanship” through Agile Coach craft learning journey: Outcomes-focused delivery, Coaching & Agile skills.
Facilitation of chapter boosts, inter-chapter boosts and knowledge sharing for best practice evolution and consistency.

Core competencies and knowledge

Working With Others: Communicates simply to excite and engage people. Pro-actively adapts own style and approach to build rapport, and work with others more effectively. Builds and maintains strong relationships and networks.
Business & Customer: Focuses on coaching tribe and squads achieve business outcomes and drive continuous improvement. Coaches Tribe Leads and Product owners to use data and research to make decisions that derive business value incrementally.
Creativity and Innovation: Finds creative ways to encourage squad members to solve problems in emergent business areas. Encourages squads to take risks through advocating for Beta Testing.
Working With Change: Responds flexibly to changing situations and embraces complexity
Products, Services and Technology Knowledge: Uses Design Thinking to coach tribe and squad members to match our products and services to our Customers’ needs.

QUALIFICATIONS

Demonstrate strong knowledge and background of agile concepts and business performance
Possess certifications in agile practices e.g. Professional Scrum Master, Professional Scrum Product Owner etc.
Bachelor’s degree in STEM from an accredited college or university is preferred
Experience in the IT industry and a good understanding of the full software life cycle and DevOps.
Good experience with at least one remote collaboration tool like Jira, Confluence, Teams, Mural, Miro
Experience in writing and working with product backlog, epics, and user stories preferred

Apply via :

safaricom.taleo.net

October 29, 2024