Jobs Kenya

Company Founded: Founded in 1993

  • Lead Core BSS Operations Loyalty Manager Payments

    Lead Core BSS Operations Loyalty Manager Payments

    Detailed Description
    Reporting to the Head of Department, Billing and Core BSS, the Lead Core BSS Operations will be responsible for overseeing all operations and support for the systems within core billing and BSS. This will be the single point of contact for all systems service the customers which will include the L2 and L3 support. This will include systems in the following domains, CCS, Billing, Vas, integration, and CRM. Ensuring incident avoidance and resolution within SLA and guarantee system uptime and availability.
    Key Accountabilities:

    Financial management – OPEX budget planning, vendor management, support contract compilation and monitoring.
    Project commissioning – have an E2E accountability as a gate keeper ensuring all new systems coming to the production environment meet production standards and have elements of BCP, Security, redundancy, and monitoring.  
    Leadership and people management – lead the adoption of Agile delivery practices, ensure an engaged and motivated team. Build the skillset according to the fit for future program. Team performance management, regular team and one-on-one engagements.
    Governance and compliance – ensure that technical solutions are compliant to all documented Safaricom policies and meet all security standards.
    Operational excellence – own and execute Operational Excellence Program to improve Customer Experience, Improve Availability, Zero Touch Operations, AIOps, and BCP.

    Job Qualifications:

    BSc/B-Tech in Computer Science/Electrical and Communication/Telecoms, Engineering, or a similar field
    At least 10 years’ experience, 6 years of which should be in a management position within IT
    Leadership and coaching skills
    Good at crisis management
    Team spirit and good communication abilities
    Proven track record in delivering results

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  • Research & Design Lead Billing Engineer – Revenue Management Support Infrastructure Planning & Capacity Management Team Lead Systems Administrator- IT Infrastructure Engineer – Database Administration

    Research & Design Lead Billing Engineer – Revenue Management Support Infrastructure Planning & Capacity Management Team Lead Systems Administrator- IT Infrastructure Engineer – Database Administration

    Reporting to the Research and Design Tech Lead the role holder will be responsible for scouting, developing & testing prototypes & piloting, refining and adopting new technologies to solve current problems, improving operation efficiencies and to create new platforms that support new business opportunities. Working with partners, Project teams, Squads as well as virtual IT delivery teams to implement various projects and business deliverables. Break down complex requirements into simple trackable tasks. Be committed to high quality output and delivery on time.
    The main duties are:

    Scout new technologies and vendors to enable innovation and identify technical enablers
    Developing and testing prototypes
    Piloting, refining and adopting new technologies and partner solutions
    Responsible for Solutions Design and specifications with Quarterly target focus
    Support setting up of crowdsourcing initiatives to generate innovative ideas and concepts
    Coordinate with other engineers, management and partners on research and design work           

    Key Responsibilities                                                                                                              

    Responsible for research and design initiatives by sourcing, developing and driving new technology capabilites.
    Responsible for delivering 70% of the projects on time
    Ensure agile is implemented in all of the projects
    Maintain an accurate registry of all research and design projects  with various statuses and ensure stakeholders are appraised at all times

     Leadership:

    Align with business product leads & PMO on project KPI’s, milestones and timelines                                                                                                                    
    Attend relevant meetings to align with business and customer needs needs
    Regular team and one-on-one engagements
    Build the team skillset as per digital skills priority areas.
    Team performance management
    Provide budget inputs for research and design solutions.
    Drive technology and platform discussions

     Business Analysis:

    Weekly Delivery reporting to BU HoDs and Senior Managers on the status of their deliverables
    Responsible for gathering, detailing and documenting all business requirements
    Development of use cases that align and guide research and design initiatives

    Solutions Design:

    Ensure test plans cover all aspects of Business Requirements and existing business rules
    Responsible for Solutions Design to meet business requirements and non-functional requirements
    Drive new solutions leveraging technology that inform evolution
    Collaboratively oversee the development/configuration of solutions as per agreed designs
    Provide advisory input into all new system considerations.

    QUALIFICATIONS

    Degree in Science/computer science/Engineering/Business related.
    Strong business acumen and mindset
    5+ years of technical experience in a busy IT development environment, 2 years of which must include experience in designing systems and solutions.
    3+ years’ Experience in Technical Leadership of large IT projects
    Team player who is skilled at building up and managing stakeholder relationships successfully
    Ability to persuade stakeholders and to champion effective techniques through delivery
    Ability to drive initiatives in new areas
    A curious and innovative mind that built things.
    Love for new technologies that purposefully drive impact

    Last Date to Apply: Mar 21, 2023

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  • Engineer – Radio Access Network Support Engineer – Transmission Network Support Demand Management Analyst

    Engineer – Radio Access Network Support Engineer – Transmission Network Support Demand Management Analyst

    Reporting to the Team Manager  – Access Network Support, the position holder will be responsible for providing long term solutions and support to Radio Access systems faults and problems, providing second line maintenance support & solving problems escalated from first line maintenance, interfacing with the suppliers of the radio equipment and following up to resolution on escalated faults, performing radio systems upgrades and major network configuration changes and developing tools for quick troubleshooting and corrective maintenance processes. The engineer will be on call 24 hours daily.
    Key Responsibilities

    Handle second line fault escalations and maintain high network availability.
    Escalate to vendors persistent network issues and follow up to resolution.
    Manage software upgrades to resolve issues and implement new features.
    Capacity upgrade for all RAN elements and to support regional optimization teams to achieve Network Quality KPIs within set timelines.
    Acceptance of access Network design plans implemented in the regions for all access project rollouts.
    Radio systems quality assurance.
    All regional RAN Controller installations completed & accepted within set timelines.
    Ensure RAN controller availability and performance is within set KPI’s.
    Handle all access configuration projects.
    Maintain access configuration database.
    Post configuration changes trouble shooting.
    Support regional optimization, maintenance and other business teams to deliver the set targets.
    Develop efficient configuration process through automation.

    Qualifications

    Handle second line fault escalations and maintain high network availability.
    Escalate to vendors persistent network issues and follow up to resolution.
    Manage software upgrades to resolve issues and implement new features.
    Capacity upgrade for all RAN elements and to support regional optimization teams to achieve Network Quality KPIs within set timelines.
    Acceptance of access Network design plans implemented in the regions for all access project rollouts.
    Radio systems quality assurance.
    All regional RAN Controller installations completed & accepted within set timelines.
    Ensure RAN controller availability and performance is within set KPI’s.
    Handle all access configuration projects.
    Maintain access configuration database.
    Post configuration changes trouble shooting.
    Support regional optimization, maintenance and other business teams to deliver the set targets.
    Develop efficient configuration process through automation.

    Last Date to Apply: Mar 21, 2023

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  • Project Development Volunteer

    Project Development Volunteer

    ACTED Kenya
    ACTED has been present in Kenya since 2006 with a coordination office in Nairobi. The teams in Kenya are implementing projects to meet the needs of populations regularly affected by drought. Local communities are supported with improved access to food, protection of livelihoods and increased access to basic services such as sanitation, clean water. The NGO also works with local governments and community peace committees to promote social cohesion and integration.
    You will be in charge of
    The Project Development Volunteer (PDV) ensures proper grant management by developing qualitative project progress reports in compliance with donors’ rules. The PDI facilitates smooth internal communication and coordination with relevant departments and contributes to ACTED external communication strategy. The PDI contributes to fundraising efforts by participating in the development of project proposals in line with ACTED’s global and in-country programme strategy.
    Expected skills and qualifications

    Master Level education in a relevant field such as International Relations, Development or Political Science;
    Previous related work experience, with knowledge of proposal writing and reporting;
    Familiarity with the project cycle;
    Excellent writing and communication skills;
    Ability to work efficiently under pressure and to manage multiple tasks;
    Good team spirit and ability to work with diverse profiles.

    Please note that ACTED will never charge a fee for the recruitment process.

    Apply via :

    jobs@acted.org

  • Regional Business Lead Product Manager- Technology for Development Business Relationship Management Lead Data Analytics Developer Frontend Web Developer Service Reliability Engineer

    Regional Business Lead Product Manager- Technology for Development Business Relationship Management Lead Data Analytics Developer Frontend Web Developer Service Reliability Engineer

    Reporting to the Chief Channels Officer, the role holder will develop and execute regional strategy and execute plans derived from Safaricom or the Business Unit strategies and plans. The position is responsible for execution of strategy and plans within the assigned region. The role holder ensures achievement of commercial sales and growth objectives within the region supporting Consumer, Fintech, Fixed and Digital in order to ensure attainment of Regional goals.
    Key Responsibilities
    Impact on the Business

    Develops a local strategy and business plan in the assigned Region.
    Creates key partnerships and ensures delivery of Joint Business Plans that drive achievement of the Region Mission .
    Forge and leverage on partnerships at Regional level to expand the Distribution infrastructure.
    Develop a strong competitor footprint in the area of operation.
    Manages a diverse portfolio within region, directly or indirectly, across marketing, sales, emerging markets, technology, safety, human resources etc.
    Responsible for achieving and growing  subscriber gross additions, churn and net adds as per targets.
    Embed Regional Route to Customer management in respective Region.
    Implement activities relating to front line marketing to ensure consistent growth of market share.

    Network & Customer Experience

    Responsible for accelerated rollout plan for the Region.
    Ensure network expansion and effective distribution in the Region.

    Customers Suppliers and Third Parties

    Act as a key representative / liaison of Safaricom within the Region with key stakeholders such as private and public sector officials, staff, non-governmental organisations, customers, etc. 

    People management

    Provide leadership to cross-functional team Territory Leads, Route to Customer Execution, Regional  Marketing, Financial Services, HR and Technology) to deliver Region business goals.
    Embed coaching as a way of execution  to deliver set performance targets.

    QUALIFICATIONS

    At least 7 years senior management experience in sales in a fast-paced organization.
    Strong general management & including capability development and managing change.
    Should have experience in a range of group functions, marketing, franchising, financial management.
    A proven track record in meeting revenue targets, preferably in a variety of situations so as to be able to draw upon a breadth of experience when making decisions and analyzing plans.
    Leadership ability with strong general management skills, including strong intellectual, strategic, and analytical ability and the ability to work cross-functionally with a collaborative style. 
    People management, with the demonstrated ability to motivate and grow high performing teams. Mentor, coach and train the management team and build the required competencies for success.
    Strong experience in building business relationships and negotiation.

    Last Date to Apply: Mar 21, 2023

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  • Project Administrative Assistant

    Project Administrative Assistant

    This position is responsible for supporting the CGIAR Excellence in Breeding Platform (EiB) /ABI-BR Initiatives team based in Africa. This position will work in coordination with the EiB finance and admin teams in HQ.
    Duties and responsibilities

    Administrative support to Africa based CGIAR EiB/ABI-BR Initiatives staff and projects.
    Coordinate all communications with members of the organization, external stakeholders and meeting follow-ups
    Managing the CGIAR EiB/ABI/BR infrastructure, including procurement of supplies.
    File correspondence inserts data and maintains records as instructed by senior staff members.
    Organize and lead all logistics and travels related to meetings/trainings/workshops including visa applications (applications, invitation letters etc.) and accommodation.
    Preparing for EiB/ABI/BR meetings at regional locations with local CGIAR partners and doing basic budgeting
    Responsible for coordinating Sabbaticals (staff exchanges) and updating/uploading information to the Learning Management System (LMS)
    Making payments and keeping a simple account of payments/reimbursements
    Monitor and review expenses and make sure that they are charged to the correct ICCs.
    Capture and review of collaborators’ expenses
    Liase with Corporate team in the hiring process of staff and consultants and onboarding
    Support the CteH digitization and mechanization projects in Africa.

    Education, knowledge and experience

    Bachelor’s degree in Business administration or diploma professional qualification requiring 2 or more years’ study
    Knowledge of administrative and/or operating protocols and procedures of research support function.
    Basic Supervisory skills and experience.

    Apply via :

    www.cifor.org

  • Sales Relationship Manager – Public Sector

    Sales Relationship Manager – Public Sector

    Detailed Description
    Reporting to the Sector Manager, the successful candidate will be responsible for managing Strategic Accounts (TML-Target Market List) within the Public Sector and NGOs vertical; to drive and achieve revenue targets through solution selling and segment propositions.
    Key Responsibilities
    Sales acquisition and revenue growth

    Individual contributor in a sales role responsible for delivering set revenue targets.
    Identify growth prospects (New/Up-sell/Cross-Sell) within the TML.
    Drive the identification and adoption of relevant segment propositions.
    Device strategic plans for Relationship penetration and ensure implementation of tactical plans including opportunity pipeline management.
    Proactive Relationship performance management and tracking.
    Position new Solution offerings within Public Sector and NGOs TML; through retention, acquisition and penetration.
    Drive acceleration in new growth areas of ICT and IOT.
    Provide thought leadership and Insights from customer engagements within the Public sector and NGOs Vertical.

    Relationship & baseline retention

    Develop and execute customer ring fencing strategies in Public sector and NGOs Vertical.
    Stimulate existing prepositions within Public sector and NGOs Vertical.
    Develop strong relationships at CXO level in government and wider Buying Centers to understand mid-to-long term Public sector and NGOs objectives.
    Churn Management in Public sector and NGOs Vertical.
    Contract Management: Follow up on all existing contracts & renewal.
    Provide insight into the refinement of customer journey processes.
    Timely response to customer correspondence (not later than 24 Hrs.).
    Flag potential escalations in a timely manner.

    NPS- Manage customer relationships to drive Net Promoter Score by;

    Maintaining strong and deep relationships with accounts under direct management.
    Follow through on all customer issues until closure.
    Maintaining communication with the customer throughout the entire customer journey.

    Sales account development planning

    Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan.
    Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).

    Reporting

    Manage reporting cycles (daily, weekly, and monthly).
    Strict adherence on use of CRM systems for progressing customer orders and reporting.
    Timely circulation of customer meeting minutes (Not later than 24 Hrs.)

    QUALIFICATIONS

    Degree in Commerce/ICT or a business related.
    Work experience of 4-5 years managing enterprise customers in a B2G or B2B environment.
    Knowledge/ Work experience in ICT working in Public Sector, NGOs, Civil society will be an added advantage.
    Strong relationship building skills.
    Ability to deliver results and meet and surpass targets.
    New business development skills.
    Be commercially savvy with a deep understanding and demonstration of Solution Selling.

    Apply via :

    safaricom.taleo.net

  • Country Treasurer

    Country Treasurer

    Job Objectives:

    Strategic management of bank’s Treasury and Balance sheet to achieve optimal profitability while minimising risk exposure
    Sourcing for LCY/FCY deposits and investments
    Business and Product Development

    Major responsibilities

    Development of Hedge products for the bank and its customers
    Maximize return on investments by exploring available instruments that are within the Bank’s risk exposure guidelines.
    Meet customers’ foreign exchange requirements by providing a competitive price and excellent service.
    Exchange Income Generation from FX trading
    Currency Trading on Account of the bank’s Customers
    Develop and Implement an Effective Liquidity Management Strategy
    Maximize the yield from the branch’s balance sheet
    Establish procedure for monitoring risks, ensure adherence to delegated/approved limits, for liquidity credit and market risk parameters and proper risk reporting.
    Structure interest rate risk to protect the bank earnings against adverse rate movements, while exploiting profit opportunities incurring acceptable risk.
    Build and maintain a foreign currency sales capability to service bank customer needs efficiently and profitability.
    Direct the management of foreign currency positions to protect bank earnings against adverse rate fluctuations, while purchasing bank and customer currency needs in efficient amounts to acceptable rates.
    Develop and operate ALCO as the primary bank senior management forum for reviewing and structuring the bank balance sheet exposures to manage risk and enhance profitability.
    Implement and monitor ALCO directives
    Maintain prudent liquidity in support of bank business needs, while investing excess funds effectively and profitably.
    Develop two-way market capabilities for the affiliate to facilitate funding flexibility.
    Ensure that all aspects of Treasury are conducted within the letter of all applicable laws, regulations and procedures.
    Maintain a healthy working environment that his conducive to higher productivity.
    Continuously explore ways to maximize employee benefits with least costs.
    Balance sheet management
    Liquidity management
    Deepening existing business relationships
    Maintaining good working relationship with other banks, and proactively represent the Bank
    Monitor and ensure that all Treasury activities are done based on the approved procedures,

    Key Performance Indicators (KPIs)

    Portfolio Size
    Product development
    Cost of funds
    Yield on assets
    Efficient Country balance sheet structure
    Regulatory compliance
    Accuracy of forecast of key economic indicators
    Efficient monitoring of Balance Sheet triggers

    Apply via :

    www.antal.com

  • Intern – Commercial Division Intern – Business Development Division Intern – Enterprise Business Division Intern – Financial Services Division Intern – Internal Audit Division Intern – Finance Divison Intern – Corporate Affairs Division Intern – Human Resources Division Intern – Technology Division

    Intern – Commercial Division Intern – Business Development Division Intern – Enterprise Business Division Intern – Financial Services Division Intern – Internal Audit Division Intern – Finance Divison Intern – Corporate Affairs Division Intern – Human Resources Division Intern – Technology Division

    Our internship program runs quarterly i.e. From April to June, July to September, October to December and January to March 2024. Call for applications will only happen once in the financial year allowing you to plan which quarter of the year you are available for. This internship will seek to expose you to the various teams within your assigned divisions e.g., Sales support, Product Management, Commercial Management, Segment Marketing, HR, Finance, Procurement, Audit, Corporate Sales, Innovation, and technology.
    As an intern, you will be exposed to ‘on job training’ and exposure to our experienced leaders throughout the program. Through an internship with us, you will tackle business challenges that make a real impact. You will work alongside teams performing real tasks and you’ll develop your skills and build your network in a dynamic environment designed to support your long-term career objectives.
    In keeping with our current learning needs, we are looking for University students or recent graduates who meet the criteria indicated below:

    You must be in your final or second last year of your degree program or having graduated with the last 1 year in an accredited institution of higher learning.
    You must be on break from school during the internship period for any of the quarters within the year. For ongoing students, priority will be given to students with industrial attachment as a requirement to completion of the degree program.
    Must be available for the full period of the internship program (Monday to Friday, 8am to 5pm)
    You can only select 1 quarter in the year for which you will be available for the internship
    The internship is for a fixed period of three months without extension.

    Qualifications
    Ideal candidate’s requirements:

    Desire to gain professional experience and is incredibly eager to learn and explore the corporate environment
    Oral and written communication skills, the ability to follow instructions, as well as the ability to challenge the status quo will enhance a successful internship.
    Basic proficiency in MS office suite skill required.

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    Apply via :

    safaricom.taleo.net

  • Service Reliability Engineer

    Service Reliability Engineer

    Detailed Description
    Reporting to SRE Lead, the Service Reliability Engineer will be responsible for stabilizing production systems, improving system availability and reliability, ensuring automation of operational tasks, change management, system monitoring, incidents response and capacity planning. In addition, this role will be responsible for:

    Ensuring operational excellence through proactively building and implementing services, including end to end monitoring, scripting and automation, modern tooling, and maintenance of software;
    Providing software-related operations support, including managing level two and level three incident and problem management;
    Define, measure, monitor and report key SRE performance indicators and escalate breaches and violations;
    Documenting “tribal” knowledge and constant upkeep of the playbooks and runbooks to ensure teams get the information they need right when they need it and;
    Implementation of machine learning, self-healing and drive the organization towards a no-ops model.

    Key Accountabilities:

    Run the production environment by monitoring availability and taking a holistic view of system health.
    Create sustainable systems by driving continuous improvement of the applications through chaos experiments, automation, ML/AIOPs and proactive alerting strategies.
    Building and setting up new development tools and infrastructure.
    Working on ways to automate and improve development and release processes.
    Implement SRE frameworks and practices within the organization using the systems operations tool chain.
    Operational Excellence – ensure systems availability, performance, efficiency, change management, monitoring, emergency response, security, and capacity planning.
    Stakeholder Engagement – Engage the business teams and promoting a culture of participation and collaboration to enhance effective and informed decision making.
    Define, measure, monitor and report key systems reliability performance indicators and escalate breaches and violations, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.
    Continually improve skills and competencies by proactively participating in various internal and external training opportunities and stretch assignments.
    Research on new fit for future technologies and actively implement the viable solutions.

    Job Qualifications:

    Bachelor’s Degree in Computer Science, Information Systems, Software Engineering, IT, or another related field
    More than three years of work experience in programming and /or systems analysis applying agile frameworks
    Strong familiarity with web servers and load balancing technologies
    Experience using SRE tools such as Ansible, Rundeck, Terraform
    Experience using monitoring tools such as Dynatrace/ELK/Splunk
    Experience working with multiple programming and markup languages, such as Java, XML, JSON, YAML, Python
    Experience in Unix/Linux/AIX Operating System and application security technologies e.g., SSL
    Experience using code versioning & collaboration tools such as Git, Bitbucket.
    Strong knowledge of software architecture principles
    Strong analytical and problem-solving skills
    Experience working with agile methodologies, such as Scrum, Kanban,
    Professional experience and knowledge of the telecommunications industry preferred
    A proactive approach to spotting problems, areas for improvement, and performance bottlenecks

    Apply via :

    safaricom.taleo.net