Company Founded: Founded in 1993

  • Senior Manager- Project Management 

Treasury & M-PESA Operations Analyst

    Senior Manager- Project Management Treasury & M-PESA Operations Analyst

    Brief Description

    Reporting to the Corporate Centre IT Lead, the position holder will ensure that the projects are in line with the overall company strategy in order to drive the project management culture and discipline across the Digital IT organization.

    Responsibilities
    Demand Management & Prioritization

    Develop, define and implement the overall projects demand management structure & prioritization processes
    To ensure project requests/demand prioritizations are carried out in line with organization’s strategic goals and based on defined parameters
    To initiate, participate and contribute (at a high level) to any ongoing business activity which will impact the projects demand pipeline.
    Build an overall demand pipeline on an annual basis as well as in an ongoing basis (mapped against annual plan).
    Manage list of project demand pipeline on an annual basis as well as in an ongoing basis
    Maintain catalogue of all projects planned and ongoing across the business and categorize project requests based on categories of Promotion, Enhancements and Key projects

    Operations

    Partner with business leaders at all levels to identify short and long-term divisional and enterprise wide projects to be undertaken to support execution of the Safaricom 3 year strategy.
    Secure senior leadership sponsorship of programs and approval of objectives.
    Rollout global project management framework
    Develop and maintain a project and enhancement roadmap aligned with business priority, delivery capacity, technical dependencies and ongoing project portfolio.
    Enforce adherence to Safaricom project management standards
    Promoting project management within the organization
    Undertake post-launch reviews of key projects
    Resolve issues and conflicts related to the interdependency of projects
    Develop and monitor divisional and enterprise wide project budgets.
    Create and rollout standardized project management templates to be used across the business
    Ensure processes are in line with other company processes and procedures to ensure proper service delivery and alignment to ISO processes.
    Coordinate the development of SLA between business units and other support functions i.e. Risk, HR, Supply Chain and Technical & IT.
    Increase employee engagement index for the Project Management team in line with set targets

    Resource management

    Provide mentorship and coaching Project Managers that oversee all system delivery efforts within the organization
    In liaison with Resources develop competencies of personnel, including training and mentoring for project managers.
    Lead and manage the projects office team, ensuring they have clear priorities and direction and remain motivated by providing effective management and coaching
    Ensure project teams develop and maintain resource pool and skill inventory
    Ensure resource requirements, gaps in the project and hiring requirements are addressed
    Ensure resource deployment plans in collaboration with Project Managers are implemented
    Ensure knowledge transition for new resource happened and tracked in the report

    Benefit Management

    Review and assist project teams in developing the Business Case
    Ensure tangible/intangible benefits of projects are identified and documented
    Ensure project KPIs are identified, tracked and documented
    Ensure benefit registers are updated and documented

    Reporting and Dashboard

    Ensure status of all project delivery across all phases, project issues, project risks, and project plans are tracked and communicated
    Ensure resource allocation, utilization, knowledge transition and resource availability are tracked and communicated
    Ensure benefit realization after project implementation and benefit register are tracked and communicated

    QUALIFICATIONS

    A Bachelor’s degree
    Project Management certification Prince II or PMP and / or Six Sigma Yellow or Green Belt.
    Have 10 years work experience in the Telecom/ICT space of FMCG; 5 of which must be in senior Management
    Minimum 5 years’ experience in project management and information technology
    Minimum 5 years leadership experience in a cross-functional or matrix organization.
    Requires strong experience in business and solution development, project/program management, and project delivery in a technology space.
    Experience developing complex, multi-year project plans to meet business objectives within budget
    Very Strong understanding of the system development life cycle
    Very Strong understanding of the project management and testing life cycle
    Ability to interact effectively with various levels within the organization
    Proven experience in risk management and change management
    Proficient in project management software
    Excellent verbal and written communication skills
    Ability to effectively communicate and present to all levels of the organization including EXCO
    Solid understanding of project management methodology to identify and communicate issues, risks and dependencies across a large-scale program
    Experience using automated project management governance tools

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    Use the link(s) below to apply on company website.  

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  • Executive Director, Business Development (Retail Banking)

    Executive Director, Business Development (Retail Banking)

    Job Purpose:

    To acquire and nurture customers that are of strategic importance to the growth of the business.
    To build the bank franchise by ensuring that it becomes the bank of choice for players in the markets.
    To assure total business development for all the business areas within the country including maintaining healthy P&L position in line with the Bank’s strategic objectives.

    Responsibilities

    Responsible for the Retail Banking (including branches), Digital Banking, Payments and Remittance.
    Develop sales strategies to acquire and maintain clients for Retail Banking (including branches), Digital Banking, Payments and Remittance teams.
    Develop and maintain excellent relationships with key customers and prepare various vertical market strategies to enhance growth.
    Track and monitor existing and emerging opportunities and develop alliances to ease conversion, wallet share growth and service offerings to clients/ customers.
    Prepare and document all market plans and drive to convert the plans to value.
    Analyze and prepare forecasts and estimates for various selling procedures as well as measure and assess the profitability of the relationships.
    Work closely with other/ relevant key stakeholders to drive trade and other businesses.
    Provide support to Relationship Managers/ Officers in the expansion and deepening of relationships for the bank.
    Provide required training for in-country Relationship Managers/ Officers to generate adequate value.
    Develop and secure approval for the relevant business strategies and ensure effective implementation in line with approved budget
    Manage overall performance on revenue, profitability and growth of the business lines for the Bank
    Ensure adequate resourcing at all levels of the different businesses and coach/ motivate employees to effectively execute the strategic decisions to meet corporate goals for the bank.
    Ensure desirable performance against budget.
    Ensure full compliance with regulatory and statutory requirements for the bank.
    Any other duties as may be assigned by the CEO or Board.

    Key Performance Indicators (KPIs)

    Target achievement versus plan (Acquisition/ Conversion of clients per month)
    P & L position
    Customer service delivery index
    Actual market share vs. target
    Attrition rate and staff happiness index
    Brand visibility

    Job Requirements
    Education Requirements

    Minimum of a first degree in relevant area of discipline.
    Masters’ degree or Professional Qualification in relevant discipline is desirable

    Experience

    A minimum of 17 years’ relevant banking experience of which at least 5 must be at senior management level

    Competences:
    Knowledge:

    Industry and market knowledge (self and customer)
    Product service knowledge (Cash Management, Credit, E-Banking, Treasury, Trade)
    Business and financial acumen
    Core Business Processes
    Regulatory Compliance Creativity & Innovation
    Relationship management
    Macro-economic environment

    Key Skills:

    Excellent relationship management skills and the ability to use these to develop new business

    Opportunities

    Team leadership and management skills
    Strategy formulation & Business Awareness,
    Ability to Inspire & Manage Change
    Decision Making, Problem Solving, Diversity Management.

    Apply via :

    www.antal.com

  • Global Conferences and Events Outreach Manager Consultant 

Country Finance Officer 

Scientific Officer-Data Manager and Analyst

    Global Conferences and Events Outreach Manager Consultant Country Finance Officer Scientific Officer-Data Manager and Analyst

    Duties and responsibilities
    The objective of this role is to lead the planning, budgeting and delivery of CIFOR-ICRAF’s global events in line with the institution’s strategic objectives and ensure all the events goals are met. Key tasks are as follows:

     Develop and execute a Global Conferences and Events Outreach strategy; including narrative, and key messages in alignment with the editorial calendar and ensure that the timelines and deliverables are met.
     Develop and execute full communications plans for each event and including briefs, editorial agenda, talking points and leading on the communications strategy
     Liaise with CIFOR-ICRAF scientists to prepare and to assist in drafting concept notes related to CIFOR-ICRAF campaigns, events, online initiatives including events of global significance, Global Landscapes Forum events and regional and thematic events
     Provide full events planning, reports and logistical service to CIFOR-ICRAF’s themes and regions and prepare event reports and lessons learnt for knowledge management
     Manage consultants and staff involved in CIFOR-ICRAF’s global events and ensure effective coordination with scientists and Communications, Outreach and Engagement
     Serve as a focal point, develop and manage relationships with stakeholders and partners and organizations related to conferences
     Manage all conference contracts preparation and management
     Coordinate the CIFOR-ICRAF’s Events Management System, events webpage and events calendar and conducting research to build a more comprehensive event portfolio for the institution to maximize its impact and influence in the agriculture, forestry sector and beyond
     Work closely with fellow CIFOR-ICRAF COE team members on outreach, mainstream and social media campaigns related to the event planning and support scientists and others to promote their research at events, workshops and conferences
     Report on event outcomes and metrics for donors, partners and internal use
     ? Coordinate the development of materials for CIFOR-ICRAF staff and partners attending events including exhibitions, publications and other promotional items.

    Education, knowledge and experience

     A degree in communications or related discipline
     At least 5 years experience in global conferences, events planning, logistics and budget management
     Experience in coordinating large conferences, involving senior government ministers and managing attendances of more than 1,000 participants
     A proven ability to develop communications strategic direction
     Ability to travel and flexibility
     Fluency in English and working knowledge of other international language is an advantage

    Personal attributes and competencies

     A great deal of initiative and be capable of working independently as well as in team environments
     Strong leadership and a client service approach
     Excellent interpersonal and communication skills, with the ability to interact with people effectively and positively in a multi-cultural and multi-disciplinary environment – including CIFOR-ICRAF staff, management and external contractors/suppliers
     Exceptional personal organization, planning, priority setting and managing multiple tasks
     Ability to work under pressure and a knack for making memorable, impactful events

    The application deadline is 25 May-2023

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    Use the link(s) below to apply on company website.  

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  • Tribe Lead – Payments Tribe 

Tribe Lead – Fintech Operations 

Tribe Lead – Credit Tribe 

Tribe Lead – Wealth Management and Insurance 

E – Commerce Lead 

Business Manager

    Tribe Lead – Payments Tribe Tribe Lead – Fintech Operations Tribe Lead – Credit Tribe Tribe Lead – Wealth Management and Insurance E – Commerce Lead Business Manager

    Detailed Description

    Reporting to the Chief Financial Services Officer, the Tribe Lead for the Payments Tribe in a Fintech Ecosystem, will drive a pivotal role in overseeing the strategic direction, planning, and execution of all payments-related initiatives within the organization. He/She will manage team of professionals and collaborate with cross-functional stakeholders to deliver innovative payment solutions that meet the needs of our customers and drive business growth.

    Key Responsibilities

     Strategic Leadership: Provide strategic guidance and leadership for the Payments Tribe, aligning the tribe’s objectives with the overall business goals and vision of the organization. Develop and communicate a clear roadmap and vision for the tribe.
     Team Management: Build and lead a high-performing team of professionals, including product managers, engineers, designers, and analysts. Foster a culture of collaboration, innovation, and continuous learning within the tribe.
     Product Development: Oversee the end-to-end product development lifecycle for payment-related initiatives. Collaborate with product managers, designers, and engineers to define requirements, prioritize features, and ensure timely and high-quality delivery.
    Stakeholder Collaboration: Work closely with stakeholders from other tribes, such as the Risk, Compliance, and Technology tribes, to ensure effective collaboration and alignment of objectives. Collaborate with external partners, vendors, and industry stakeholders to explore new opportunities and enhance the payment ecosystem.
     Customer Experience: Champion a customer-centric approach to payments, identifying opportunities to improve the user experience and drive customer satisfaction. Analyze customer feedback and market trends to inform the development of new payment features and capabilities.
     Innovation and Market Trends: Stay up to date with the latest industry trends, emerging technologies, and regulatory developments related to payments. Identify innovative solutions and market opportunities to enhance the organization’s payment capabilities and maintain a competitive edge.
    Risk and Compliance: Collaborate with the Risk and Compliance teams to ensure that all payment solutions comply with relevant regulatory frameworks, industry standards, and security requirements. Mitigate potential risks and implement robust controls within the payment’s ecosystem.
     Performance Monitoring: Establish key performance indicators (KPIs) and metrics to track the performance and success of payment initiatives. Analyze data, generate insights, and make data-driven decisions to optimize performance and drive continuous improvement.
    Communication and Reporting: Communicate the tribe’s progress, achievements, and challenges to senior management and relevant stakeholders. Prepare and present regular reports, including status updates, financials, and forecasts.

     
    QUALIFICATIONS

    Bachelor’s degree in a relevant field (e.g., Business, Finance, Computer Science) is required. A Master’s degree or equivalent is preferred.
    Proven experience (8+ years) in a leadership role within the payments domain, preferably in the fintech industry.
    Strong understanding of payments infrastructure, systems, and technologies, such as card networks, payment gateways, mobile wallets, and blockchain-based solutions.
    Deep knowledge of payment industry regulations, compliance requirements, and security best practices.
    Experience in agile methodologies and product development practices, with a track record of successfully delivering complex payment solutions.
    Excellent leadership and people management skills, with the ability to motivate and inspire a diverse team.
    Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
    Effective communication and stakeholder management skills, with the ability to collaborate with cross-functional teams and external partners.
    Have strong business/financial acumen with experience developing metrics and pricing and compensation programs.
    Good understanding of financial principles, understands financial ratios, can interpret standard financial statements.
    Good understanding of the Kenyan market, subscriber preferences and subscriber trends.
    Excellent Contract negotiation experience and high rate at successfully closing deals.

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    Use the link(s) below to apply on company website.  View Safaricom Salaries in Kenya

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  • M-Pesa Africa Internship Program- 2023/24

    M-Pesa Africa Internship Program- 2023/24

    We are pleased to announce an internship opportunity for the Financial Year 2023/2024 in the Commercial, Risk & Compliance, Human Resources, Legal, Cybersecurity & Technology business areas.
    Our internship program will run quarterly i.e. From July to September, October to December and January to March 2024. Call for applications will only happen once in the financial year allowing you to plan which quarter of the year you will be available. 
    As an intern, you will be exposed to ‘on job training’ and get the chance to work with experienced leaders throughout the program. Through an internship with us you will tackle business challenges that make a real impact. You will work alongside teams performing real tasks and you’ll develop your skills and build your network in a dynamic environment designed to support your long-term career objectives.
    In keeping with our current learning needs, we are looking for University students or recent graduates who meet the criteria indicated below:

    You must be in your final or second last year of your degree program or having graduated with the last 1 year in an accredited institution of higher learning;
    You must be on break from school during the internship period for any of the quarters within the year. For ongoing students, priority will be given to students with industrial attachment as a requirement to completion of the degree program;
    Must be available for the full period of the internship program (Monday to Friday, 8am to 5pm);
    You can only select 1 quarter in the year for which you will be available for the internship;
    The internship is for a fixed period of three months without extension.

    QUALIFICATIONS
    Qualifications
    Ideal candidate’s requirements:

    Desire to gain professional experience and is incredibly eager to learn and explore the corporate environment;
    Oral and written communication skills, the ability to follow instructions, as well as the ability to challenge the status quo will enhance a successful internship;
    Basic proficiency in MS office suite skill required.

    If you feel that you are up to the challenge and possess the necessary qualifications, proceed to update your candidate profile on our recruitment portal, click on the Apply button then fill in this form to help us place you with ease. Do remember to attach your updated resume in your Portal Application.Failure to fill the form & submitting your application will lead to automatic disqualification.Persons with Disabilities (PwD) and Female candidates are highly encouraged to Apply.

    Apply via :

    safaricom.taleo.net

  • Infrastructure Planning & Capacity Management Engineer 

Engineer – SLM (Service Level Management) 

M-Pesa Africa – Fraud Manager

    Infrastructure Planning & Capacity Management Engineer Engineer – SLM (Service Level Management) M-Pesa Africa – Fraud Manager

    Brief Description

    Reporting to the Infrastructure Planning & Capacity Management Team Lead the position holder will be responsible for the planning, design, implementation of business support IT infrastructure including data centers, operating systems, servers, storage, SAN, backups, public Cloud (AWS, Azure, OCI, GCP), collocation and collaboration systems. He/she will develop and provide corresponding project documentation for handover to support team. Moreover He/ She will be responsible in monitoring capacities for all the infrastructure, provide monthly reports and recommendation on how to optimize storage, cloud, and Compute resources.

    Responsibilities

    Formulates and agrees with an appropriate Service Level Management / Service Level Agreements / Operational Level Agreement structure across Technical and Supplier domains
    Organizes and maintains the regular Service Level review processes with Technology stakeholders and Service Providers
    Analyze statistics and compile accurate reports using data lake through available automation tools (RPA / Power BI / Remedy)
    Interfaces with Safaricom Risk Management Team on site access management to ensure site security is adhered to
    Provide accurate and timely SLM Reports for reviews in line with business requirements
    Negotiates and agrees with both the Customer and Service Provider any Service Level Requirements for any proposed new / developing services
    Development and analysis of relevant management reports on various key aspects of the section’s responsibilities
    Regular updates on outages and track Partner Performance
    Documentation of processes to drive the Network Operations functions
    Cost Management

     
    QUALIFICATIONS
     
    Qualifications

    Degree in Electrical & Electronics / Telecommunications / Computer Science or Information Technology
    CCNA certification/CCNP certification
    Data Analytics
    Good knowledge of ITIL 4 Framework
    A minimum of 2 years’ experience in Telecommunications

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    Use the link(s) below to apply on company website.  View Safaricom Salaries in Kenya

    Apply via :

  • Brand Manager

    Brand Manager

    Detailed Description

    Reporting to the Chapter Lead – Brand communications .The position holder will take part in the complete brand strategy and communications process, from deep understanding of the broad set of consumers the brand serves to determining positioning and driving large-scale brand campaigns. As the principle brand story teller, this role presents a unique opportunity to shape the brand perception in the consumer’s mind in order to grow brand love. As a  principle brand guardian role, the role holder ensures adherence to brand guidelines across the business, which includes the regular audit, review and update of guidelines and brand assets. The role requires a strong cross-functional collaborator who can partner effectively with teams across various disciplines including research, legal, corporate communications, consumer / Business /Financial services  organization ,channels organization, sustainability and social impact. The purpose of Safaricom is to transform lives. Our job is to ensure that everything we do is in service of this purpose. And we follow a digital-first, insights-led approach as the brand centre of excellence.

    Responsibilities
    Craft

    Participates in developing the brand strategy, driving strategic alignment with stakeholders, and inspiring teams to achieve common vision
    Identify and clear roadblocks to execution, engage leadership in decision-making, and report on status and issues
    Work with cross-functional teams to cascade and drive adherence to brand guidelines
    Lead creative development, cultivating insights from research to represent consumer truths
    Manages agency and production partners to deliver impact, while maintaining brand consistency and campaign cohesiveness across channels
    Collaborate with the internal Media team and agency partners, to drive media planning, execution, optimization, and measurement
    Immersed in cultural and online trends, communicating effectively in ambiguous environments.

    Mindset

    Effectively gives feedback and helps others develop
    Takes ownership of outcomes for self and team
    Instil agility and resilience on teams
    Supports others through change
    Builds & coaches teams to unlock performance & growth

    Customer and business

    Balances customer and other needs in decisions
    Able to rally people behind a strong vision
    Has strong commercial and risk-reward judgement

     
    QUALIFICATIONS
     
    Must have technical / professional qualifications:

    Bachelor’s degree or equivalent practical experience
    +5 years’ experience in brand management, agency, strategy consulting, or related field
    Experience managing partners to develop and roll out campaigns through the line
    Experience driving brand campaign performance
    Ability to manage complex projects
    Ability to effectively influence cross-functional stakeholders and external partners.
    Excellent written and verbal presentation skills.

    Apply via :

    safaricom.taleo.net

  • Assistant Production Manager

    Assistant Production Manager

    We’re looking for a skilled Assistant Production Manager, to be based at our Headquarter office, in Nairobi, Kenya.

    Apply now by sending a detailed application to human.resources@brookside.co.ke

    Apply via :

    human.resources@brookside.co.ke

  • HR Service Delivery Analyst 

Capability & Skills Specialist, Technology 

Capability & Skills Specialist, Consumer Business & Channels 

Resourcing & Talent Management Specialist 

Reward Analyst 

Organization Effectiveness & Change Specialist 

HRBP, Technology 

Retail Assets & Property Analyst 

Performance Management Specialist

    HR Service Delivery Analyst Capability & Skills Specialist, Technology Capability & Skills Specialist, Consumer Business & Channels Resourcing & Talent Management Specialist Reward Analyst Organization Effectiveness & Change Specialist HRBP, Technology Retail Assets & Property Analyst Performance Management Specialist

    Brief Description

    Reporting to the Chapter Lead, HR Service Delivery, the position holder will be responsible for ensuring best-in-class new employee on-boarding experience and assessing the quality the quality of new hires. They will also be responsible for ensuring timely execution and completion of a seamless workflow for each new employee. Additionally, this role provides administrative employee services support.

    Responsibilities

     Work with HRBPs and Line managers to ensure best-in-class new staff orientation and induction that provides world-class employee experience.
     Ensure all new employees including temps and contractors are issued with tools of trade, starter packs and contract letters.
     Acts as first point-of-contact for new hires during the first 90 days.
     Facilitate the collection of all statutory documents from new hires at point of entry.
     Conduct and evaluate results of 30-, 60- and 90-day surveys to uncover on-boarding concerns and establish quality of hire.
     Work with HRBPs and line managers to ensure all new hires have documented performance reports and probation reviews on Oracle prior to confirmation.
     Ensure confirmed new hires receive confirmation letters and their records have been updated on Oracle.
     Continuous improvement of the on-boarding process including employee experience.
     Maintain HR data integrity by ensuring the accuracy and consistency of input data.

    QUALIFICATIONS
    Must have technical / professional qualifications:

     Bachelor’s Degree and Higher National Diploma in HRM and /or CHRPK
     A minimum of 2 years’ relevant experience
     Strong administrative skills with a flair for technological enhancements
     Experience with HR information Systems and standard software
     Good working knowledge of HR practices and labor legislation.
     The ability to work with sensitive and confidential information. 

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    Use the link(s) below to apply on company website.  

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  • Human Resource Manager 

Quality Assurance Manager 

Section Manager – Technical

    Human Resource Manager Quality Assurance Manager Section Manager – Technical

    Job objective
    Responsible for providing direction to the Human Resource department and enforcing company policies and practices. The position is also responsible for providing Human Resource advice and assistance to managers and employees on human resources policies and procedures.
    Key Responsibilities

    To develop and update new and existing human resources policies, procedures and manuals
    Serve as a link between management and employees by interpreting policies and helping resolve work related issues
    Support in the execution of human resource strategy
    Manage the organization’s recruitment and selection processes to support current and future organizational needs
    Participate in the interviewing process to fill vacant positions
    Plan and on-board new employees into the organization culture and value objectives
    Provide employees with information on company policies and working conditions
    Handle employee complaints, manage grievance procedures, facilitate and conduct employee counselling and mentoring sessions
    Carry out administrative duties supporting various Human Resources processes
    Maintain, analyze, issue and update employee job descriptions
    Maintain staff records and compile statistical reports concerning human resources metrics
    Manage staff separation process including conducting exit interviews
    Keep abreast with changes in the labour legislations
    Participate in both internal and external system and compliance audits

    Minimum qualifications, experience, knowledge and skills

    Bachelor’s Degree in Human Resource Management.
    Certified Human Resource Professional Kenya (CHRP(K)
    At least six (6) years’ experience in human resource management
    Knowledge in labour laws
    Knowledge of HR systems and databases
    Data analytics skills
    Proficiency in MS packages
    Leadership and people management skills.
    Interpersonal and communication skills (written and verbal)
    Ability to build collaborative relationships
    Decision making and problem solving skills
    Analytical thinker with strong negotiation, influencing and organisation skills

    go to method of application »

    If you believe you fit the required profile, please send your application together with a detailed curriculum vitae and contacts of three referees. Apply online to human.resources@brookside.co.ke by close of business Wednesday 17th May 2023. Only short-listed candidates will be contacted.

    Apply via :

    human.resources@brookside.co.ke