Company Founded: Founded in 1993

OFSE – On-Demand Solutions – SSA Leader

Job Description
As the OFSE- On Demand Solution – SSA Leader you will own, develop & execute the ODS regional strategy. You will collaborate with relevant OFSE stakeholders to ensure alignment and visibility is in place during planning and execution.
As the OFSE- On Demand Solution – SSA Leader, you will be responsible for:

Analyzing and developing market information to understand current and potential space for ODS business.
Owning and developing the regional strategy for ODS that addresses “Direct sales + Channels + Alternative Business Models + E-Commerce.”
Aligning with the relevant OFS Stakeholders on addressing & prioritizing “white spaces” and define a Clear strategy / business model / investment to best penetrate each area.
Collaborating with OFSE business stakeholders to propel commercial intensity and visibility regarding critical execution.
Understanding, owning & optimizing the regional channels portfolio performance to ensure maximum productivity in full compliance at controlled risks.
Developing X-PL pathways / Segment solutions to positively impact short-term execution and long-term strategic growth objectives protects accretive margin rates and strong cash performance.
Developing ABM – Alternative Business Models – that may include “Technical service agreements, Master service agreements, Alternative funding, Licensing, Franchising, Manufacturing partnerships …. etc. in order to diversify the business mix and support localization practices.

To be successful in this role you will:

Bachelor’s or master’s degree in business / Science / Engineering.
Have Oil & Gas experience in various Product lines. 12+ years.
Relevant experience in Sales, Business Development, Account Management and/or Commercial roles. 5+ years.
Strong oral and written communication skills
An understanding of general finance and budgeting, including profit and loss and cash-flow management.
Ability to lead programs, projects and/or campaigns at pace in a complex matrix structure.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Established project management skills.

Apply via :

www.antal.com

November 2, 2024
Customer Experience Executive

JOB DESCRIPTION
We are pleased to announce the following job vacancy within the Channels Division – Contact Centre. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Team Leader – Contact Centre Operations, the position holder will deliver high quality Customer Service and provide 1st line support to customer queries through the allocated channels while demonstrating Safaricom Way, Values and Behaviors.
RESPONSIBILITIES

Have the right mindset and Safaricom DNA to represent the Brand at the Front line.
Maintain a positive attitude and calmly respond to customers’ enquiries.
Ensure the attainment of individual target towards the team target through cross/up selling and data connection by providing a one stop total solution.
Delivery of high-quality Contact Centre customer service in all interactions with customers that meets and surpasses set individual & team Net Promoter Score target.
Update customer records accurately on systems and databases including Know Your Customer procedures.
Take ownership of all customer issues arising. Manage and resolve customer complaints.
Attract customers by promoting our products, services and company positively, answering questions and addressing concerns as they arise. Recommend possible products to meet the customers’ needs.
Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures.
To provide customers with products and service information by clearly explaining procedures, answering questions and providing relevant information.
Responsible for ownership and confidentiality of customer documents/records. Ensure accurate and timely filing of all presented customer documentation.
To identify and escalate priority issues and where necessary, follow up customer concerns to ensure issues are closed within agreed SLA.
Contribute to the Customer pain point reduction agenda through advocating for alternative channels.
Thorough Safaricom product, Services & Systems knowledge.
Availability and adherence to operational processes and schedules.

QUALIFICATIONS

Diploma or Bachelor’s degree from a recognized Institution.
Minimum of 3 years’ experience working in a customer facing role or a general trade environment
Excellent understanding of Safaricom products and services (both post and prepaid).
Excellent understanding of Safaricom data activation processes.
Excellent written and verbal communication skills(articulate) coupled with good listening and critical reasoning skills.
Proactive, confident and energetic and able to prioritize work well while giving high standards of customer service.
Great service attitude towards customer satisfaction
Demonstrate ability to handle pressure and perform duties well to completion.
Demonstrate ability to be a team player, working to achieve own and team targets.
Computer literacy and Technology Knowledge.
Proven negotiation skills.
Excellent collaboration skills & Teamwork.
Ability to work in Shifts.
Ability to work in any of the Safaricom Contact Centre locations.

Apply via :

egjd.fa.us6.oraclecloud.com

November 2, 2024
Mobile Developer – iOS/Android

Brief Description
Reporting to the Manager – Operation Support Systems (OSS), Planning and Automation, the position holder will be responsible for designing, developing, and maintaining mobile applications. The responsibility will collaborate with a multidisciplinary team to create applications that provide a seamless user experience.
Key Responsibilities

Collaborate with cross-functional teams to design, develop, and maintain high-quality mobile applications.
Collaborate with UI/UX designers to implement visually consistent and user-friendly interfaces.
Integrate with backend services and RESTful APIs.
Write clean and modular code following best practices.
Use secure development approach and ensure any new vulnerabilities identified within OSS systems are fixed.
Identify and fix bugs and performance bottlenecks.
Conduct code reviews and ensure code quality.
Should be up to-date with the latest Android and IOS developments and trends.
Assist in the app deployment process on the Google Play Store and App Store.
Retire legacy systems and drive usage of newly developed systems.
Ensure all new systems meet Safaricom standards.
Translate complex technical and functional requirements into detailed designs.

Qualifications

Degree or diploma in Computer Science/Telecom engineering /electrical& electronics engineering/IT
Minimum of 2 years working experience in a busy heterogeneous IT environment. Working experience in the telecommunication industry is an added advantage.
Working knowledge in Agile delivery methodology
Proficiency in [iOS/Android] development using [Swift/Objective-C/Kotlin/Java].
Strong understanding of [iOS SDK/Android SDK] and platform-specific guidelines.
Experience with [UI/UX design principles/tools – Sketch, Figma, Adobe XD].
Knowledge of Material Design guidelines and UI/UX principles.
Experience with RESTful APIs and third-party libraries.
Version control using Git.
Understanding of database management and data storage solutions on Android and iOS.
Problem-solving skills and the ability to optimize performance.
Familiarity with Google Play Store submission and review process.
Ability to create custom animations and interactive UI elements.
Should demonstrate proficiency in Data Cleaning, Data analytical and presentation skills.
Knowledge of working with scripting languages e.g. python
Knowledge of visualization tools e.g. PowerBI, Tableu, Qlik Sense, etc.
Microservices architecture
Working knowledge of Big data systems, SQL and NoSQL database management systems with strength in MySQL, Oracle, Sybase, PostgreSQL, MongoDB.

Apply via :

egjd.fa.us6.oraclecloud.com

November 2, 2024
Customer Experience Executive

JOB DESCRIPTION

We are pleased to announce the following job vacancy within the Channels Division – Contact Centre. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Team Leader – Contact Centre Operations, the position holder will deliver high quality Customer Service and provide 1st line support to customer queries through the allocated channels while demonstrating Safaricom Way, Values and Behaviors.

RESPONSIBILITIES

Have the right mindset and Safaricom DNA to represent the Brand at the Front line.
Maintain a positive attitude and calmly respond to customers’ enquiries.
Ensure the attainment of individual target towards the team target through cross/up selling and data connection by providing a one stop total solution.
Delivery of high-quality Contact Centre customer service in all interactions with customers that meets and surpasses set individual & team Net Promoter Score target.
Update customer records accurately on systems and databases including Know Your Customer procedures.
Take ownership of all customer issues arising. Manage and resolve customer complaints.
Attract customers by promoting our products, services and company positively, answering questions and addressing concerns as they arise. Recommend possible products to meet the customers’ needs.
Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures.
To provide customers with products and service information by clearly explaining procedures, answering questions and providing relevant information.
Responsible for ownership and confidentiality of customer documents/records. Ensure accurate and timely filing of all presented customer documentation.
To identify and escalate priority issues and where necessary, follow up customer concerns to ensure issues are closed within agreed SLA.
Contribute to the Customer pain point reduction agenda through advocating for alternative channels.
Thorough Safaricom product, Services & Systems knowledge.
Availability and adherence to operational processes and schedules.

QUALIFICATIONS

Diploma or Bachelor’s degree from a recognized Institution.
Minimum of 3 years’ experience working in a customer facing role or a general trade environment
Excellent understanding of Safaricom products and services (both post and prepaid).
Excellent understanding of Safaricom data activation processes.
Excellent written and verbal communication skills(articulate) coupled with good listening and critical reasoning skills.
Proactive, confident and energetic and able to prioritize work well while giving high standards of customer service.
Great service attitude towards customer satisfaction
Demonstrate ability to handle pressure and perform duties well to completion.
Demonstrate ability to be a team player, working to achieve own and team targets.
Computer literacy and Technology Knowledge.
Proven negotiation skills.
Excellent collaboration skills & Teamwork.
Ability to work in Shifts.
Ability to work in any of the Safaricom Contact Centre locations.

Apply via :

egjd.fa.us6.oraclecloud.com

November 2, 2024
OFSE – On-Demand Solutions – SSA Leader

Job Description

As the OFSE- On Demand Solution – SSA Leader you will own, develop & execute the ODS regional strategy. You will collaborate with relevant OFSE stakeholders to ensure alignment and visibility is in place during planning and execution.

As the OFSE- On Demand Solution – SSA Leader, you will be responsible for:

Analyzing and developing market information to understand current and potential space for ODS business.
Owning and developing the regional strategy for ODS that addresses “Direct sales + Channels + Alternative Business Models + E-Commerce.”
Aligning with the relevant OFS Stakeholders on addressing & prioritizing “white spaces” and define a Clear strategy / business model / investment to best penetrate each area.
Collaborating with OFSE business stakeholders to propel commercial intensity and visibility regarding critical execution.
Understanding, owning & optimizing the regional channels portfolio performance to ensure maximum productivity in full compliance at controlled risks.
Developing X-PL pathways / Segment solutions to positively impact short-term execution and long-term strategic growth objectives protects accretive margin rates and strong cash performance.
Developing ABM – Alternative Business Models – that may include “Technical service agreements, Master service agreements, Alternative funding, Licensing, Franchising, Manufacturing partnerships …. etc. in order to diversify the business mix and support localization practices.

To be successful in this role you will:

Bachelor’s or master’s degree in business / Science / Engineering.
Have Oil & Gas experience in various Product lines. 12+ years.
Relevant experience in Sales, Business Development, Account Management and/or Commercial roles. 5+ years.
Strong oral and written communication skills
An understanding of general finance and budgeting, including profit and loss and cash-flow management.
Ability to lead programs, projects and/or campaigns at pace in a complex matrix structure.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Established project management skills.

Apply via :

www.antal.com

November 2, 2024
Mobile Developer – iOS/Android

Brief Description

Reporting to the Manager – Operation Support Systems (OSS), Planning and Automation, the position holder will be responsible for designing, developing, and maintaining mobile applications. The responsibility will collaborate with a multidisciplinary team to create applications that provide a seamless user experience.

Key Responsibilities

Collaborate with cross-functional teams to design, develop, and maintain high-quality mobile applications.
Collaborate with UI/UX designers to implement visually consistent and user-friendly interfaces.
Integrate with backend services and RESTful APIs.
Write clean and modular code following best practices.
Use secure development approach and ensure any new vulnerabilities identified within OSS systems are fixed.
Identify and fix bugs and performance bottlenecks.
Conduct code reviews and ensure code quality.
Should be up to-date with the latest Android and IOS developments and trends.
Assist in the app deployment process on the Google Play Store and App Store.
Retire legacy systems and drive usage of newly developed systems.
Ensure all new systems meet Safaricom standards.
Translate complex technical and functional requirements into detailed designs.

Qualifications

Degree or diploma in Computer Science/Telecom engineering /electrical& electronics engineering/IT
Minimum of 2 years working experience in a busy heterogeneous IT environment. Working experience in the telecommunication industry is an added advantage.
Working knowledge in Agile delivery methodology
Proficiency in [iOS/Android] development using [Swift/Objective-C/Kotlin/Java].
Strong understanding of [iOS SDK/Android SDK] and platform-specific guidelines.
Experience with [UI/UX design principles/tools – Sketch, Figma, Adobe XD].
Knowledge of Material Design guidelines and UI/UX principles.
Experience with RESTful APIs and third-party libraries.
Version control using Git.
Understanding of database management and data storage solutions on Android and iOS.
Problem-solving skills and the ability to optimize performance.
Familiarity with Google Play Store submission and review process.
Ability to create custom animations and interactive UI elements.
Should demonstrate proficiency in Data Cleaning, Data analytical and presentation skills.
Knowledge of working with scripting languages e.g. python
Knowledge of visualization tools e.g. PowerBI, Tableu, Qlik Sense, etc.
Microservices architecture
Working knowledge of Big data systems, SQL and NoSQL database management systems with strength in MySQL, Oracle, Sybase, PostgreSQL, MongoDB.

Apply via :

egjd.fa.us6.oraclecloud.com

November 2, 2024
Monitor CRM- Baringo

Duties and Responsibilities

Liaise with communities, beneficiaries, local authorities and community leadership structures at field level;
Provide timely feedback to the program team, and Consortium Coordinator on sensitive issues, on complaints raised by the communities on project activities;
Contact beneficiaries and key stakeholders on a regular basis to collect feedback on project activities;
Strengthen and/or help set up feedback mechanisms, including processes to make sure feedback is analysed and acted upon by field operational teams;
Undertake field visits and support the project teams on the beneficiary accountability and learning systems and solicit feedback from sample beneficiaries and other key stakeholders;
Map and assess community structures to ensure feedback is representative of all groups;
Compile monthly accountability reports and file all accountability and feedback documents;
Work closely with program teams to ensure all feedback is incorporated into the current approaches and future programs where possible;
Work closely with community mobilisation teams as when necessary as a technical advisor on matters related to beneficiary accountability;
Institutionalize and enhance accountability mechanisms within the project and the consortium as a whole;
Participate in accountability forums to represent the consortium; and
Perform other duties as assigned by the supervisor
Protection mainstreaming-**Promoting of and adhering to Prevention of Sexual Exploitation and Abuse policy and guidelines (for site residents, ACTED staff, partner agencies, casual labours etc).

Requirements

Bachelor’s Degree in Social Science, Community Development or related field.
Experience of social research methods to conduct monitoring and evaluation for humanitarian and development initiatives/interventions will be a plus
Excellent interpersonal and communication skills; the ability to successfully and effectively liaise with a variety of people in a multicultural set up.
Experience planning and delivering community engagement approaches, beneficiary communication, communication for development or accountability to communities
Experience setting up and managing accountability to community systems i.e. feedback and complaints mechanisms;
Experience working for humanitarian or development organisations, within the context of developing countries
Proven commitment to accountable practices.
Strong team player of high integrity, pleasant personality, ability to work under least supervision and meet strict deadlines.
Ability to work independently.
Ability to speak and understand local language of the Tana North will be an asset.

Qualified Kenya Nationals with the required skills are invited to submit their applications by 18/08/2023, 05:00PM to kenya.jobs@acted.org with the subject line: APPLICATION FOR CRM Monitor-Baringo accompanied with:Cover Letter and CV must be shared as a single PDF document i.e with the Cover Letter being on the first page and CV starting on the next page, detailing 03 work referees and their day time contacts. Please do not attach any other documents while sending your application. If required they will be requested at a later stage.Applications failing to respect the criteria above will not be considered.Please note:

Apply via :

kenya.jobs@acted.org

November 2, 2024
Project Officer (WASH) Marsabit WASH Assistant

Duties and responsibilities

Participate in preparation of project work plans, designs and implement them within the stipulated project timeframe.
Provide technical support in WASH technology designs and use to support improvement of safe and affordable water and sanitation and good hygiene practices in the project target areas.
Participate in community design sessions for appropriate WASH design options based on local contexts.
Supporting training of community on solid waste management which entails safe disposal of waste, reduction, reuse and recycle.
Effectively implementation as per the provided project budget.
Actively participate in all field meetings, deliberations, project site visits and workshops which address or are related to project activities.
Prepare field project progress reports and ensure timely submission.
Document project reports, project ideas, meaningful/case stories of change and lessons learnt.
Training of community to create awareness and sensitize for community ownership of the project.
Contribute to rapid assessment, baseline surveys and monitoring and evaluation of project (s) to ensure achievement of desired project outputs.
Oversee mapping, selection and repair of selected water sources/facilities.
Supervision of construction works and ensuring quality construction/rehabilitation of WASH infrastructure by contractors.
Support in managing relationship with communities and other local stakeholders.
Participate in planning for commissioning of complete WASH facilities.
Ensuring adherence to legal requirement, health and safety requirements.
Support nexus approach between WASH, energy for water pumping and treatment and agriculture.

Protection mainstreaming- Promoting of and adhering to Prevention of Sexual Exploitation and Abuse policy and guidelines (for site residents, ACTED staff, partner agencies, casual labours etc).

Qualifications/Skills Required

Bachelor’s Degree or equivalent in Development studies, Social science, Water and Sanitation or other relevant discipline
3-5 years WASH management experience in Donor Funded Projects
Demonstrated experience in WASH management in an NGO/INGO is highly preferable.
Able to manage a high workload and meet tight deadlines
Good numerical, report writing and administration skills; committed to consultative and servant-minded leadership; able to set clear objectives for staff and to delegate; able to enforce procedures
Good understanding of SPHERE and other international standards.
Knowledge and understanding of humanitarian standards
Ability to train, mobilize, and manage national staff
Flexibility and ability to multi-task under pressure
Proven ability to work creatively and independently both in the field and in the office;
Good inter-personal skills, commitment, motivation and demonstrated ability to establish effective work relations at all levels,Computer literate and with excellent IT Knowledge.
Strong people management and leadership skills;
Excellent communication skills.
Experience in providing inputs to proposals and donor reports.

go to method of application »

Qualified Kenya Nationals with the required skills are invited to submit their applications by 17/08/2023, 05:00PM to kenya.jobs@acted.org with the subject line: APPLICATION FOR PROJECT OFFICER_MARSABIT accompanied with:Cover Letter and CV must be shared as a single PDF document i.e with the Cover Letter being on the first page and CV starting on the next page, detailing 03 work referees and their day time contacts. Please do not attach any other documents while sending your application. If required they will be requested at a later stage.Applications failing to respect the criteria above will not be considered.Please note:

Apply via :

kenya.jobs@acted.org

November 2, 2024
Monitor CRM- Tana North

Duties and Responsibilities

Liaise with communities, beneficiaries, local authorities and community leadership structures at field level;
Provide timely feedback to the program team, and Consortium Coordinator on sensitive issues, on complaints raised by the communities on project activities;
Contact beneficiaries and key stakeholders on a regular basis to collect feedback on project activities;
Strengthen and/or help set up feedback mechanisms, including processes to make sure feedback is analysed and acted upon by field operational teams;
Undertake field visits and support the project teams on the beneficiary accountability and learning systems and solicit feedback from sample beneficiaries and other key stakeholders;
Map and assess community structures to ensure feedback is representative of all groups;
Compile monthly accountability reports and file all accountability and feedback documents;
Work closely with program teams to ensure all feedback is incorporated into the current approaches and future programs where possible;
Work closely with community mobilisation teams as when necessary as a technical advisor on matters related to beneficiary accountability;
Institutionalize and enhance accountability mechanisms within the project and the consortium as a whole;
Participate in accountability forums to represent the consortium; and
Perform other duties as assigned by the supervisor
**Protection mainstreaming-**Promoting of and adhering to Prevention of Sexual Exploitation and Abuse policy and guidelines (for site residents, ACTED staff, partner agencies, casual labours etc).

Requirements

Bachelor’s Degree in Social Science, Community Development or related field.
Experience of social research methods to conduct monitoring and evaluation for humanitarian and development initiatives/interventions will be a plus
Excellent interpersonal and communication skills; the ability to successfully and effectively liaise with a variety of people in a multicultural set up.
Experience planning and delivering community engagement approaches, beneficiary communication, communication for development or accountability to communities
Experience setting up and managing accountability to community systems i.e. feedback and complaints mechanisms;
Experience working for humanitarian or development organisations, within the context of developing countries
Proven commitment to accountable practices.
Strong team player of high integrity, pleasant personality, ability to work under least supervision and meet strict deadlines.
Ability to work independently.
Ability to speak and understand local language of the Tana North will be an asset.

Qualified Kenya Nationals with the required skills are invited to submit their applications by 16/08/2023, 05:00PM to kenya.jobs@acted.org with the subject line: APPLICATION FOR CRM Monitor accompanied with:Cover Letter and CV must be shared as a single PDF document i.e with the Cover Letter being on the first page and CV starting on the next page, detailing 03 work referees and their day time contacts. Please do not attach any other documents while sending your application. If required they will be requested at a later stage.Applications failing to respect the criteria above will not be considered.Please note:

Apply via :

kenya.jobs@acted.org

November 2, 2024
Project Officer (WASH)

Duties and responsibilities

Participate in preparation of project work plans, designs and implement them within the stipulated project timeframe.
Provide technical support in WASH technology designs and use to support improvement of safe and affordable water and sanitation and good hygiene practices in the project target areas.
Participate in community design sessions for appropriate WASH design options based on local contexts.
Supporting training of community on solid waste management which entails safe disposal of waste, reduction, reuse and recycle.
Effectively implementation as per the provided project budget.
Actively participate in all field meetings, deliberations, project site visits and workshops which address or are related to project activities.
Prepare field project progress reports and ensure timely submission.
Document project reports, project ideas, meaningful/case stories of change and lessons learnt.
Training of community to create awareness and sensitize for community ownership of the project.
Contribute to rapid assessment, baseline surveys and monitoring and evaluation of project (s) to ensure achievement of desired project outputs.
Oversee mapping, selection and repair of selected water sources/facilities.
Supervision of construction works and ensuring quality construction/rehabilitation of WASH infrastructure by contractors.
Support in managing relationship with communities and other local stakeholders.
Participate in planning for commissioning of complete WASH facilities.
Ensuring adherence to legal requirement, health and safety requirements.
Support nexus approach between WASH, energy for water pumping and treatment and agriculture.

Protection mainstreaming

Promoting of and adhering to Prevention of Sexual Exploitation and Abuse policy and guidelines (for site residents, ACTED staff, partner agencies, casual labours etc).

Qualifications/Skills Required

Bachelor’s Degree or equivalent in Development studies, Social science, Water and Sanitation or other relevant discipline
3-5 years WASH management experience in Donor Funded Projects
Demonstrated experience in WASH management in an NGO/INGO is highly preferable.
Able to manage a high workload and meet tight deadlines
Good numerical, report writing and administration skills; committed to consultative and servant-minded leadership; able to set clear objectives for staff and to delegate; able to enforce procedures
Good understanding of SPHERE and other international standards.
Knowledge and understanding of humanitarian standards
Ability to train, mobilize, and manage national staff
Flexibility and ability to multi-task under pressure
Proven ability to work creatively and independently both in the field and in the office;
Good inter-personal skills, commitment, motivation and demonstrated ability to establish effective work relations at all levels,Computer literate and with excellent IT Knowledge.
Strong people management and leadership skills;
Excellent communication skills.
Experience in providing inputs to proposals and donor reports.

Qualified Kenya Nationals with the required skills are invited to submit their applications by 15/08/2023, 05:00PM to kenya.jobs@acted.org with the subject line: APPLICATION FOR PROJECT OFFICER_WASH accompanied with:Cover Letter and CV must be shared as a single PDF document i.e with the Cover Letter being on the first page and CV starting on the next page, detailing 03 work referees and their day time contacts. Please do not attach any other documents while sending your application. If required they will be requested at a later stage.Applications failing to respect the criteria above will not be considered.Please note:

Apply via :

kenya.jobs@acted.org

November 2, 2024