Company Founded: Founded in 1993

M-Pesa Africa – Service Operations Manager

About the Role
The role of the Service Operations Manager is to govern the service deployed across a subset of Vodafone Markets – Safaricom, Vodacom.The Service Operations Manager will be expected to report to The Service Manager, M-Pesa Africa on deviations from the agreed service levels, capacity changes that affect budgets and any local capability needs that impact on the delivery of the end-to-end service. During Major Incidents the Service Operations Manager will participate in service recovery and will drive to ensure that end-to-end customer service is restored without delay. It is expected that the Service Operations Manager will understand the local business model for each of the markets that he/she supports.
RESPONSIBILITIES

Accountable for the delivery, to agreed SLA/KPIs, of the end-to-end service to a subset of Vodafone Markets
Build and maintain the local market operational relationships.
Build and maintain 3rd Party supplier Operational relationships.
Internal Operations Liaison within Vodafone Group Technology
Drive the Continuous Service Improvement (CSI) opportunities and follow up on the corrective actions.
Develop improvement plans and training the local market in best operational practices.
Support Delivery and Project activity with operational experience, acceptance into BAU, training and process adherence.
Influence product development with real-world Operational experience and local market knowledge.
Supporting the Transition to Operations of new platforms / products in alignment with best operational standards.
Drive the efficiency and effectiveness of the Problem Management
Oversee Capacity planning & Assist with Budget forecasting.
Service Level Agreement management
Manage 3rd party organisations in delivering service.
Reporting weekly/monthly on service & presenting operational improvement plans
Understand the process and procedures of all parties (Suppliers/ organizations) to ensure that they align with the overall goals and operational aims of the MPS team.

QUALIFICATIONS

Bachelor’s degree in Science, Technology, Engineering, Mathematics or related field
5yrs+ experience in Operations Management with Banking/ Financial experience
ITIL qualification is highly recommended
Proven data analytics skills
OLTP Architecture knowledge for managing OLTP Environments
Natural diplomatic skills
Excellent communication skills
Global / cultural management and awareness
Project planning and delivery skills
Organization skills with the ability to define the important from the urgent.

Apply via :

egjd.fa.us6.oraclecloud.com

November 5, 2024
Food Systems Researcher -Temporary Position

This position will deliver research on food systems including but not limited to, food production, consumption (diets), markets, drivers of food choice and community engagement. The purpose of this position to provide research support, from data management to co-ordination of project activities.

Duties and responsibilities

Contribute to research on food systems which will include the role of agricultural and wild biodiversity, and trees/ agroforestry/ forestry towards food and nutrition security. This will involve desk and primary research. Tasks would include providing inputs to research tools design, project coordination including overseeing field work, data management, data analysis, report writing.
Undertake project coordination and implementation of project interventions related to food and nutrition security.
Contribute to project technical reporting.
Contribute to concept notes and proposal development.
Contribute to the preparation of scientific publications.
Develop relevant communication materials (technical, and popular) related to findings of research, interventions etc.
Contribute to relevant knowledge forums, and meetings, as they arise.

Requirements

MSc in Food Systems, Agriculture, Food and Nutrition or closely related fields.
At least 4 years post-graduate experience engaging in research, coordinating project activities.
Experience in research in food systems including but not limited to, food production, consumption (diets), markets, and drivers of food choice.
Excellent Data management skills and experience – leading survey development, electronic programming, enumerator training, supervising data collection, monitoring data collected for quality, data cleaning and preparation, analysis, report writing.

Education, knowledge and experience

MSc in Food Systems, Agriculture, Food and Nutrition or closely related fields.
At least 4 years post-graduate experience engaging in research, coordinating project activities.
Experience in research in food systems including but not limited to, food production, consumption (diets), markets, and drivers of food choice.
Excellent Data management skills and experience – leading survey development, electronic programming, enumerator training, supervising data collection, monitoring data collected for quality, data cleaning and preparation, analysis, report writing.

Apply via :

www.cifor-icraf.org

November 5, 2024
Business Development Manager (Fundraising & Donor Relations)

Overview

The Business Development Manager (Fundraising & Donor Relations) is responsible for initiating and ensuring follow-up to potential donors across the private sector, private philanthropies, high-net worth individuals, and other donors without prior solicitation. This role involves crafting compelling pitches, cultivating relationships, and following up with concrete proposals to secure support to the organization’s merged strategy. The Business Development Manager (Fundraising & Donor Relations) implements and develops commercial and strategic relationships with partners in alignment with the organizations mission, contributing significantly to the organization’s fundraising efforts and long-term sustainability.

Duties and responsibilities

Donor acquisition and relationship development:

Actively identify and pursue new prospective donors across philanthropy, private sector, and multilateral funders to expand the organization’s donor base and revenue.
Ensure regular risk management processes are adhered to (private sector due diligence and Environmental Social Safeguards).
Initiate and negotiate the development of MoU’s and partnership agreements in close collaboration with PMU.

Develop tailored outreach material:

Create compelling pitches, presentation, concepts in coordination with COE, RM and CEO office to effectively tailor and communicate the organizations work to prospective donors.

Implement and refine the unsolicited fundraising strategy:

Develop and implement tailored fundraising strategies with a broad base of internal colleagues to solicit support from diverse donor segments and continuously elevate the organizations proficiency and strategy in unsolicited fundraising.
Engage with relevant colleagues to organize, execute and analyze outreach efforts.

Initiate high-quality proposal development and learning:

Initiate effective proposal development processes within RM and with research themes and staff to maximize income generation from new engagements.
Foster a culture of continuous improvement by integrating collective learning and feedback into unsolicited proposal development efforts.
Negotiate, manage proposals to completion with a focus on large-scale funding to cross-institutional work contributing to strategic objectives.

Collaborate and contribute to the RM team and CEO Office goals:

Work closely within teams to support strategic analysis, donor trends, and reporting to the Senior Leadership Team, Management Group and the Board of Trustees.
Participate in regular team meetings to generate collective alignment.

Education, knowledge and experience

Advanced degree in relevant field, including but not limited to, Environmental Sciences or Management, Agricultural Development, International Relations, and/or Development Studies.
A Minimum 10 years’ experience in donor relations and fundraising with a proven track record of raising substantial funds for international organizations, UN agencies, and/or international non-governmental organizations.
Proven experience with project management and proposal development in a research organization context.
Demonstrated ability in diplomatic and tactful donor relationship management.

Apply via :

www.cifor-icraf.org

November 5, 2024
Technical Expert in Foot Ware Adhesives

Responsibilities:

Provide technical expertise and guidance to the R&D team in the development and testing of footwear adhesives.
Conduct research and analysis to identify innovative adhesive solutions for various footwear materials and designs.
Collaborate with internal teams and external partners to ensure the successful implementation of adhesive solutions in footwear production.
Stay updated with the latest trends and developments in adhesive technology to drive continuous improvement and innovation in footwear adhesives.

Requirements:

Bachelor’s degree or higher in Chemistry, Chemical Engineering, or a related field.
Minimum of 5 years of experience in the development and application of adhesives, preferably in the footwear industry.
Strong technical knowledge of adhesive chemistry, formulation, and testing.
Proven track record of successful adhesive development projects, with a focus on performance and sustainability.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with crossfunctional teams.
Willingness to relocate to Nairobi, Kenya for the duration of the assignment.

Personal Specification:

A passion for innovation and a drive to excel in the field of footwear adhesives.
Strong analytical and problemsolving skills, with a creative approach to adhesive development.
Ability to work independently and manage multiple projects simultaneously.
Cultural sensitivity and adaptability to work in a diverse, international team.
Fluency in English; knowledge of other languages such as Spanish, Portuguese, or Eastern European languages would be an advantage.

Apply via :

www.antal.com

November 5, 2024
Manager – Enterprise Connectivity Network Administrator

JOB DESCRIPTION

Reporting to the Senior Manager – Enterprise Projects Delivery and Customer Fulfillment the position holder will lead a projects team in planning, designing and building of proper and sound access technologies for Enterprise connectivity as well as to provide 2nd level technical support leadership for Enterprise Access network to ensure 99.99% Enterprise Access service uptime.

RESPONSIBILITIES

Plan, design and build proper and sound access technologies for Enterprise connectivity
Work in collaboration with other technical teams to ensure timely delivery of Enterprise access infrastructure.
Generate and Implement innovative and cost-effective access technologies for enterprise business
Vendor and partners’ coordination and management for effective and timely enterprise infrastructure delivery and actualization of all access solutions to meet the specified designs through to acceptance
Documentation and process management for all enterprise infrastructure connections and authentic network inventory maintenance
Conduct and carry out new enterprise solutions trials and eventual adoption of successful solutions
Carry out optimization works in the existing access enterprise infrastructure hence ensuring capacity is available for continuous business needs.
Perform support activities on enterprise infrastructure, ensuring network availability and uptime at all times
Offer 2nd level support for redesigns, network failures and SLA enforcement for solutions partners.
Support ticket resolution on the various tasks involving enterprise access infrastructure.
Ensure a secure enterprise infrastructure through asset registers, IP management, and user management among other security measures.
Perform quality control checks on all enterprise access infrastructure to ensure high implementation standards and adhered to and maintained.
Perform upgrades and modernization of the enterprise access infrastructure to cater for business continuity through a stable network.

QUALIFICATIONS

Qualified IP /SDWAN Support Engineer with CCNA, or equivalent with university degree from a recognized university.
5 years’ experience in technical support and a minimum of three years technical support hands on experience, preferably for an Internet Service provider or equivalent.
BSc Computer Science, or B.Sc. Electrical & electronic engineering, Telecommunication engineering
Thorough understanding of IPv4
Knowledge of Linux/Unix Operating Systems
IT proficiency skills in MS office suite.
Knowledge and skills in SDWAN systems, Microwave backhaul systems backed by professional certification.
Knowledge and Skills on Network Management systems for 5G networks and Point to Point systems.
At least 2-year hands-on experience on 5G, RF systems, and 5 years for FTTx, Fibre
Preparation of periodic network reports on network performance.
Direct involvement in adherence of the laid down methods of procedure.
Preparation of periodic preventive and corrective fault repairs.
Understanding of the implications of various scheduled network activities.
Submission of accurate, timely and relevant information for network expansion and improvement.
Demonstrate analytical skills and ability to monitor and explain trends and variances
Ability to meet strict deadlines
Ability to work without supervision.
Ability to analyze processes and systems for enhancement of efficiencies and performance
Highly computer literate and use of reporting tools
Ability to relate well with both internal and external customers and work in teams
Skills and ability to train others and enhance their skills and competencies
Self-drive for results

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Senior Specialist Partner Communications

Purpose of the role:

To manage, plan, execute and track acquisition marketing campaigns mainly within the Partnerships realm.

Key Accountabilities:

Strategy Execution

Taking their cue from the overall Partnership strategy provided, conceptualize and manage a number of acquisition campaigns, which include both ATL and BLT campaigns
Together with the partnership team, evaluate opportunities and develop best routes to market and marketing campaigns to co-promote the brands and the product
Manage campaigns by analyzing the results and using what you learn to achieve your goal.

Benchmarking, Governance & Risk Management

Keep up to date with all legal and studio compliance details to ensure best possible communication from all sides.
Negotiate for best exposure for the brand where needed.

Operational Delivery

Brief and manage the execution of campaigns across all marketing and communication channels, from direct comms (emails) to PR, retail and ATL.
Provide marketing support to the product managers and marketing team to ensure efficient work flow through the department.
Coordinate comms between all the functions in the marketing and business areas to ensure that the campaigns are rolled out on time

Qualifications Essentials:

A Bachelor’s degree in Business Administration, communications and related business field.

Qualifications Preferred:

Post Grad Qualification or Equivalent

Experience:

A minimum of 5 – 8 experience in a Marketing Management role with strength in Telco marketing – preferably in acquisition
Excellent personal communication and diplomatic skills
Ability to relate convincingly and credibly with peers in partner organisations
Ability to conceptualise and implement communication tools
Strong organizational skills with an aptitude to get things done

Apply via :

www.linkedin.com

November 5, 2024
Kenya : Project Development Volunteer – Nairobi

You will be in charge of

The Project Development Volunteer (PDV) ensures proper grant management by developing qualitative project progress reports in compliance with donors’ rules. The PDV facilitates smooth internal communication and coordination with relevant departments and contributes to Acted external communication strategy. The PDV contributes to fundraising efforts by participating in the development of project proposals in line with Acted’s global and in-country programme strategy.

Main Duties:

Grant Management

Contract follow-up
Reporting
Partner follow-up

Internal Coordination

Internal Coordination and Communication
Filing

External Communication

Fundraising

External relations
Contribution to proposal development
Contracting

Expected skills and qualifications

Master Level education in a relevant field such as International Relations, Development or Political Science;
Previous related work experience, with knowledge of proposal writing and reporting;
Familiarity with the project cycle;
Excellent writing and communication skills;
Ability to work efficiently under pressure and to manage multiple tasks;
Good team spirit and ability to work with diverse profil

Please send your application (CV and letter of motivation) by email (jobs@acted.org), including the reference: PDV/KENPlease note that Acted will never charge a fee for the recruitment process.

Apply via :

jobs@acted.org

November 5, 2024
M-Pesa Africa – Service Operations Manager

About the Role

The role of the Service Operations Manager is to govern the service deployed across a subset of Vodafone Markets – Safaricom, Vodacom.The Service Operations Manager will be expected to report to The Service Manager, M-Pesa Africa on deviations from the agreed service levels, capacity changes that affect budgets and any local capability needs that impact on the delivery of the end-to-end service. During Major Incidents the Service Operations Manager will participate in service recovery and will drive to ensure that end-to-end customer service is restored without delay. It is expected that the Service Operations Manager will understand the local business model for each of the markets that he/she supports.

RESPONSIBILITIES

Accountable for the delivery, to agreed SLA/KPIs, of the end-to-end service to a subset of Vodafone Markets
Build and maintain the local market operational relationships.
Build and maintain 3rd Party supplier Operational relationships.
Internal Operations Liaison within Vodafone Group Technology
Drive the Continuous Service Improvement (CSI) opportunities and follow up on the corrective actions.
Develop improvement plans and training the local market in best operational practices.
Support Delivery and Project activity with operational experience, acceptance into BAU, training and process adherence.
Influence product development with real-world Operational experience and local market knowledge.
Supporting the Transition to Operations of new platforms / products in alignment with best operational standards.
Drive the efficiency and effectiveness of the Problem Management
Oversee Capacity planning & Assist with Budget forecasting.
Service Level Agreement management
Manage 3rd party organisations in delivering service.
Reporting weekly/monthly on service & presenting operational improvement plans
Understand the process and procedures of all parties (Suppliers/ organizations) to ensure that they align with the overall goals and operational aims of the MPS team.

QUALIFICATIONS

Bachelor’s degree in Science, Technology, Engineering, Mathematics or related field
5yrs+ experience in Operations Management with Banking/ Financial experience
ITIL qualification is highly recommended
Proven data analytics skills
OLTP Architecture knowledge for managing OLTP Environments
Natural diplomatic skills
Excellent communication skills
Global / cultural management and awareness
Project planning and delivery skills
Organization skills with the ability to define the important from the urgent.

Apply via :

egjd.fa.us6.oraclecloud.com

November 5, 2024
Program Manager Senior Manager/ Lead – Digital Content Platforms BSS Engineer, Radio Network Implementation and Operations

JOB DESCRIPTION

Reporting to the Senior Manager – Program Management, the position holder will provide program leadership in the pursuit and delivery of complex engineering and information technology solutions for Safaricom programs & projects. Additionally, the role will provide strategic guidance to teams and project managers. This role will be responsible for partnership with assigned delivery unit to ensure realization of business outcomes through planning, execution, control and closure of programs and projects.

RESPONSIBILITIES

Delivery & Progress Management:

Develops formal and comprehensive program delivery plan by integrating and documenting project deliverables, acceptance criteria, processes, procedures, risks, change requests and tasks.
Facilitates project execution, controlling, and closing processes.
Manages program progress by ensuring timelines, milestones, deliverables, budget, and quality are executed as planned to achieve business value.
Enforces quality gates during the implementation of projects. This will involve stakeholder engagement and communication management through the project life cycle.
Implement and enforce quality gates during project implementation.

Tools & Metrics Utilization

Tools and metrics utilization to track and improve project performance via EPM, MS Project, JIRA, Project Initiation Documents (Statement of works, Governance Structure, Communication plan, Risk Management Plan).
Timely reporting, updates, and governance meeting presentations using these tools.

Risks Management

Proactively identify, manage, and escalate risks and issues throughout the project life cycle.
Swiftly mitigate risks and address issues to minimize their impact on project outcomes.

CAPEX Utilization

Timely utilization and receipting of CAPEX for all projects within your domain.

Collaboration & Leadership:

Foster collaboration with project teams and with stakeholders to realize shared goals by solving complex problems, open communication, and teamwork.
Provide leadership for direct reports which will include but not limited to interaction at senior levels and accountability/oversight/management.
Contribute to the project management knowledge base by sharing lessons learned, best practices, research, to improve the quality of project management.
Build capabilities of colleagues and advance the profession.
To conduct performance appraisal, motivate and train staff in the section.

QUALIFICATIONS

Degree in Engineering/ICT/Business Related field
Relevant certifications, such as PMP (Project Management Professional), Agile or PRINCE2.
At least 4 years’ experience in managing programs.
Strong knowledge and application of waterfall and agile concepts in project delivery.
Ability to inspire teams to achieve business outcome.
Excellent problem-solving and communication skills

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Internet of Things(IoT) Devops Engineer

JOB DESCRIPTION

Reporting to the Chapter Lead IOT Devops, the position holder will be responsible for development, integration, maintenance, and optimization of IOT applications while supporting evolution of the existing services in production. Safaricom IOT solutions include Smart Metering (Water & Power), Telematics, Logistics, Cold Chain Management, SIM Management and several bespoke solutions.
The role includes effective and secure management of IOT telemetry data integrating with 3rd party systems and deriving analytical insights using ML/ AI algorithms for business and operational use. Other activities include performance management, fault management, liaison and support of internal and external IOT stakeholders.

RESPONSIBILITIES

Build IoT applications for enterprise use cases compliant to IT standards and frameworks and technologies.
Develop, publish and maintain APIs, handling application provisioning and security.
Create and Integrate IOT Libraries and APIs to third party IoT Core Applications.
Optimize, dimension application specifications based on IoT apps capacity projections.
Create and maintain databases containing IoT Sensor data and processing it further for consumption via APIs.
Build IoT Data Models for enterprise use cases, testing and maintaing IoT data pipelines that clean, transform, and aggregate data from disparate sources aligning them to the business needs.
Collaborating with other IOT Engineers and stakeholders to produce application designs, specifications, perform peer code reviews ensuring that requisite technical documentation and training is provided for reference.

QUALIFICATIONS

Bachelor’s degree in computer science, Software Engineering/IT, Engineering, or related field.
5+ years of work experience in Software Development including Core Backend Development; experience in Spring Boot, .NET, Python Flask/Django, Laravel/Yii Frameworks.
Proficiency in server side/Scripting languages such as C#, PHP, C/C++, Java, Python and technologies such as XML, SOAP, JSON, YAML and CI/CD tools.
Experience in API development and Integrating to IOT Platforms via APIs and libraries.
Performing maintenance and testing to ensure software functionality and quality.
Working Knowledge of both Structured and Unstructured databases such as MYSQL, MSSQL, PostgreSQL, Oracle, MongoDB and streaming technologies including REDIS.
Proficient in Linux administration.
Good understanding of IoT, IoT Edge computing, IoT protocols, device engineering and Telco environment.

Apply via :

egjd.fa.us6.oraclecloud.com

November 5, 2024