Company Founded: Founded in 1993

Head of Corporate Banking – Kenya

Job Objective(s)
Responsible for-

Development and execution of the Bank’s Corporate Banking strategy in the country.
Responsible for developing, growing and managing customer relationships and for increasing the Bank’s revenue through marketing of the banks products and services to identified Corporate Customers. Additionally, to develop and maintain positive customer relationships, oversee the marketing of the Bank’s products and services and ensure maximum profitability.
Driving Trade business opportunities in the African countries where the Bank has established presence by networking with multinationals, large corporate and institutional clients to ensure that they benefit from the full range of Bank’s Trade Services and Products.
Drive client acquisition and management of existing Corporate client relationships consistent with the Bank’s strategy in-order to achieve desired quality of business growth
Spear head budget preparation for the unit, annual marketing plans and strategies to achieve targeted growth objectives.
Primary responsibility for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs
Enhance client retention by providing a one-stop point of contact for all the client’s needs and requirements while providing world class customer service
Establish and develop various sales strategies to meet ever changing customer needs in liaison with the New Product Development Team
Maintain, acquire and reactivate customer relationships to improve deposit liability growth and mix.
Conduct market research and competitor analyses within marketing area and develop strategies that will give the bank a large part of the market within its vicinity
Monitor and control business office income and expenditure to ensure profitability.
Recommend the creation of viable and profitable risk assets to increase business office profitability
Identify and develop conglomerates banking relationships
Sourcing for and monitoring of customer’s tenured investment / facilities.
Design product offerings tailored to meet the needs of the Corporate sector in the country while maintaining regular contacts with their executives to push the Bank’s business.
Coordinate Marketing of Regional Trade opportunities covering import and export financing and services, across the group
Identify Regional Trade Finance opportunities and trends common across geographies and develop generic solutions to exploit for the benefit of clients and the Banks
Build and maintain regional trade sales pipeline
Own, manage and update generic trade product programs for regional trade products
Keep abreast of local and international developments in the area of trade including competitive offerings in the market
Establishment of service measurement systems/metrics
Managing, coaching and developing a high-performance team to meet set deliverables
Sourcing for and monitoring of customer’s tenured investment / facilities.
Prepare weekly and monthly statistics/performance reports for management use.
Initiate and carry out recovery action on non-performing credits facilities
Perform other duties as assigned by the General Manager Business Development or his designate.

KEY PERFORMANCE INDICATORS

100 % attainment of annual targets (Deposits, Risk Assets, fees & commission, client conversions)
Amount of Contingent Liabilities Commissions & Fees
Cost of funds
Non funded Income (NFI) and Funded Income (FI) ratio
volume of FX transactions
100 % of zero income leakages
Cost income ratio
Revenue growth
Market share growth
Volume of business – deposits and loans/facilities
Adherence to policies
Market share- low cost
Additional KPIs as captured on Info pool

JOB REQUIREMENTS
Education

Minimum of bachelor’s degree (with an MBA, MSC or its equivalent) and/or Professional Qualification in Banking related disciplines
Proficiency in Microsoft Office Suite
Professional qualification in Customer Relationship Management and Sales & Marketing

Experience

Minimum experience –10 years cognate experience in management with at least 3 years in a supervisory capacity

Apply via :

www.antal.com

November 5, 2024
Financial Services Systems Planning Engineer Specialist – Cloud Presales, Architecture & Implementation Senior Officer- Digital Media

JOB DESCRIPTION

Reporting to the Manager – Financial Services Systems Planning, the role holder responsibilities will include financial services system management, capacity planning and technology evolution to attain a service availability of 99.999%.

RESPONSIBILITIES

Evaluation of new and existing financial systems infrastructure
Planning, design & implementation of new financial services solutions
Platform capacity planning
Financial solutions technology evolution to attain 99.999% service availability
Implementation and integration of new hardware/software.
Optimization of existing systems
Third-party integration support
Internal Process Improvement in accordance with ITIL and Agile standards
Change management

QUALIFICATIONS

Degree in one of the following: Computer Science, Telecommunications; Electronic Engineering; IT (Computing) – Operating systems, databases, system development.
2+ years of work experience as an engineer in Financial Services Technology or a telecommunications environment (vendor or operator).
Software development skills in Java, python.
Knowledge in DevSecOps.
Experience in mobile money systems integration or API development.
Knowledge in cloud technologies (AWS, Microsoft Azure, Huawei or GCP). Certifications will be an added advantage.
Knowledge in container orchestration technologies (Kubernetes etc.)
Knowledge in Agile methodology. Certification in Scrum fundamentals is an added advantage.
Proven Analytical & problem-solving skills.
Must be able to work without supervision & meet tight deadlines/schedules.
Good presentation skills required.
Proactive & self-motivated.
Good public relations, communication & interpersonal.

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Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Workspace Engineer – Digital Workspace

JOB DESCRIPTION
Reporting to the Workspace Automation Lead, the position holder will bring continuous improvements/efficiencies to the business processes by utilizing software engineering tools and various innovative techniques, and/or reusing existing solutions by means of automation, reducing system design complexity, reducing incident response/resolution times, simplifying the support and customer experience.
The main duties are:

Agile ways of working, including the use of tools such as Jira & Confluence
Work as a Squad Member in the domain of expertise, to maximize Squad performance by sharing expertise with Squad members and working cross-functionally with other squads/teams.
Responsible for building, maintaining and supporting high-performance, fault-tolerant, scalable and distributed systems.
Responsible for application development to ensure applications fit within the infrastructure with scalability, reliability and security designed and implemented from the onset.
Responsible for establishing and improving team processes and workflows to maximize efficiency and productivity of people and systems.
Responsible for reviewing cloud technologies and defining digital transformation models and roadmaps for the digital workspace domain.
Lead in automation of infrastructure at massive scale to support scaling of digital services.
Professional experience in building robust data pipelines using ETL tools

RESPONSIBILITIES

Plan, design and implement data analytics or digital solutions across Digital Workspace
Work with relevant stakeholders to gather, understand and define requirements for improvement.
Analyze requirements, identify required work and estimate development tasks.
Collaborate with other engineers, managers and Business teams to develop innovative solutions with a target to reduce repetitive tasks or processes through automation.
Participate in agile teams to build operational efficiencies and improve Digital workspace customer experience.
Work closely with respective teams to test and confirm the developed solutions meet a satisfactory user journey.
Document digital Workspace designs and solutions being developed to address operational needs.
Plan, design and implement monitoring requirements for all Digital Workspace systems.
Evolve user systems to cloud native and collaborate in testing and implementation to ensure set requirements and standards are achieved.
Implement and enhance security designs for all Digital workspace systems

QUALIFICATIONS

Degree in Electrical & Electronics/ Telecommunications/Computer Science or IT Related courses
Agile Methodology
Application & Web Development (Reporting and Visualization Tools)
Cloud Computing AWS, O365.
Cyber Security Basics
Data Analytics
DevOps
Network Technologies
Problem solving skills

Apply via :

egjd.fa.us6.oraclecloud.com

November 5, 2024
Regional Manager

Position Overview:

We are seeking an experienced and dynamic Regional Manager to lead our chemicals sales operations in Kenya. The ideal candidate will have a proven track record of at least 10 years in chemicals sales, with a strong understanding of the regional market dynamics. This role requires a strategic thinker who can drive sales growth, manage key accounts, and lead a team to achieve exceptional results.

Key Responsibilities:
Sales Strategy and Execution:

Develop and implement a comprehensive sales strategy to achieve regional sales targets and expand market share.
Identify and pursue new business opportunities and partnerships within the chemicals industry.
Monitor market trends, competitor activities, and customer needs to adjust strategies accordingly.

Team Leadership and Development:

Lead, mentor, and develop a high-performing sales team to ensure individual and team goals are met.
Conduct regular performance reviews and provide constructive feedback to team members.
Foster a collaborative and results-oriented team culture.

Key Account Management:

Build and maintain strong relationships with key clients and stakeholders in the chemicals industry.
Understand client needs and provide tailored solutions to meet their requirements.
Handle negotiations, contracts, and pricing agreements with major accounts.

Operational Excellence:

Oversee the sales operations and ensure efficient processes and workflows.
Collaborate with the supply chain and logistics teams to ensure timely delivery of products.
Prepare and present regular sales reports, forecasts, and performance analysis to senior management.

Market Expansion:

Identify and explore new markets and segments to drive business growth.
Participate in industry events, trade shows, and conferences to promote the company’s products and services.Develop and execute marketing campaigns to increase brand awareness and customer engagement

Qualifications:

Bachelor’s degree in Chemistry, Chemical Engineering, Business Administration, or a related field. A Master’s degree is a plus.
A minimum of 10 years of experience in chemicals sales, with a strong network of industry contacts.
Proven track record of achieving and exceeding sales targets.
Excellent leadership and team management skills.
Strong analytical and strategic thinking abilities.
Exceptional communication, negotiation, and interpersonal skills.
Ability to travel extensively within the region as required

Skills:

In-depth knowledge of the chemicals industry, including market trends, products, and competitors.
Strong business acumen and commercial awareness.
Proficiency in sales forecasting, budgeting, and financial analysis.
Ability to work independently and make decisions in a fast-paced environment.
Proficiency i n CRM software and Microsoft Office Suite.

Apply via :

www.antal.com

November 5, 2024
Commercial Manager

JOB DESCRIPTION

Reporting to the Chapter Lead, Commercial Management, Financial Services (Senior Manager, M-PESA Performance, Strategy & Analytics), the Commercial Manager be responsible for generating and aggregating data and market led Insights for performance and planning of Financial Services solutions, customer growth, usage of MPESA and customer experience to realize company strategy and mission objectives.

RESPONSIBILITIES

Drive end-to-end delivery of customer value proposition in the squads.
Champion customer lifetime value management that leverages generates customer insights to drive acquisition, usage and retention of Customers, while gaining on key consideration, usage and affinity brand metrics specific to the segment.
Ensure that the commercial strategy performance is monitored against performance objectives to realize the vision and mission of Financial Services product/service.
Ensure proper justification for commercially viable and rightly priced initiatives clearly showing size of opportunity, the benefits, cost and return on investment.
Deliver actionable regular timely product and service industry and product insights.
Ensure accurate capture and reporting of key data point for finance returns and regulatory returns within agreed timelines.
Champion customer obsession by timely analysis and monitoring of customer feedback to inform product/services journey and support refinements.
Ensure automated always on key performance indicators.

Core competencies, knowledge and experience
Customer Obsession

Deepen team connection to our customers and communities.
Foster authentic relationships with customers and partners that build trust.
Explicitly take customer-centric decisions and take personal ownership to achieve results.
Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

Create an inspiring vision for your team to drive strategy and performance.
Show ambition and courage, empowering others to go beyond the plan.
Bold and challenge teams to reimagine how things are done.
Prompt new thinking and ideas by asking “what if” questions.
Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

Create psychological safety so everyone can have an impact.
Fuel innovative ideas from others and test them to enable growth.
Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
Share your ongoing learning and personal purpose with others.
Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
Actively collaborate to break silos and hold your team accountable to do the same.
Develop others to make the most of their talents and coach them to take ownership to get things done.
Create an inclusive environment ensuring the safety and wellbeing of others.
Live our Purpose and demonstrate the highest Standard of integrity.

Key performance indicators

Timely and accurately reported performance numbers.
Define business cases and secure approval for rolling out of financially viable product and services
Increase uptake and retention of our Financial services products and services
Consolidate the marketing research and data identifying key insights and business opportunities
Work with Business Analytics CoE and Big Data Tribe to deliver automated dashboards and rich customer usage insights to design data driven segmented prepositions
Responsible for squad revenue and P&L through an E2E plan of the product/service and Customer Life Cycle (revenue, ageing, control decline, reduce churn) aligned to the overall P&L KPIs for the tribe.
Analyze customer insights, usage patterns, competition activities, and market scenario to draw insights into customer usage /recharge behavior to design segment propositions to optimize revenue and profitability as per the tribe’s mission.

QUALIFICATIONS

At least four (4) years’ knowledge and experience in a relevant field in financial services and related sector.
Experience in strategy development and execution.
Demonstrated ability to analyze the financial services competitive environment through market trends, market intelligence and providing insights for response to the findings
Relevant Business or IT Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning.
MBA or relevant Master’s degree is an added advantage.
Superior business understanding, with the ability to leverage technology to solve consumer, business and technical issues.
Experience in preparation of budgets, forecasts and financial modeling.
Strong communication, stakeholder and strategic partners acquisition skills.
Possess high professional and ethical standards.
Be a strategic thinker with an analytical mind.

Apply via :

egjd.fa.us6.oraclecloud.com

November 5, 2024
Service Development and Activation Engineer Research Executive – Consumer Research Senior Manager/ Lead- User Experience & Design Research

JOB DESCRIPTION

Reporting to the Manager – Service Activation, Enterprise Solutions Design & Implementation, the role of the Service Development and Activation Engineer is to design, test, and implement Internet of Things (IoT) services for Enterprise customers. Contribute in collaborative effort to develop, deliver and maintain technical aspects of IoT service for Enterprise customers. This includes but not limited to SIM only connectivity activations, Networks, platforms, professional service, IoT device testing, Customer training, Process reviews, partner engagement and performance management.

RESPONSIBILITIES

Lead and champion Enterprise IoT technology delivery for Enterprise customers.
Lead and champion IoT capacity building effort to scale.
Lead and motive for design of processes to design, deploy and operate IoT technologies for Enterprise customers.
Define IoT Performance management metrics to measure success criteria and lead optimization efforts.
Lead in identification, selection and management of IoT delivery and support partners for Enterprise customers.
Lead collaborative effort with stakeholders to create IoT center of excellence, build competence for scale.
Define, review and Optimize customer journey for Enterprise IoT services.
Collaborate in the review and validation of IoT Architecture to ensure secure, reliable and resilient IoT service delivery for enterprise customers

QUALIFICATIONS

Degree in BSc Computer Science, Telecoms, Electronic Engineering, Data Science or any other relevant qualification.
Teamwork: Teamwork, Agile, Scrum, HW-SW codesign
Business Intelligence: Streaming Analytics, Predictive Analytics, Hadoop, PowerBI, Tableau, Machine learning, Elastic Stack.
UI/UX designer: Mobile UI, UX vs UI, Material design, Angular2, Front End, Javascript, CSS, Bootstrap, Basic colors.
Mobile development: Android, IoS, Cordova, Meteor, BLE, Java.
IP Networking: Routing,
Design for data: Big Data, MongoDB, Apache Cassandra, Spark, Elastic Stack
ML/AI: Machine Learning, Deep Learning, AI, Neural Networks, TensorFlow

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Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
RAN Optimization Engineer – Rift Region

JOB DESCRIPTION

Reporting to the Manager – Regional Optimization – Rift , the position holder will be involved in the optimization of 2G/3G/4G/5G mobile services towards delivering superior network service experience for our customers. The role is goal-oriented with the main effort focused on delivery of our customer promise while working on; Network NPS, CSSR, CDR, CST, MOS & DL/UL Throughput targets and managing customer complaints through investigations and DT analysis.

RESPONSIBILITIES

Share commercial & technical insights at cluster level.
Deliver cluster level network NPS, CSSR, CDR, MOS, Dl & UL throughput targets and managing customer complaints.
Manage and coordinate physical optimization of 2G/3G/4G/5G infrastructure.
Ensure soft Parameter testing & alignment, feature test & deployment, neighbor management and best practice documentation.
Analyze statistical KPI trends, DT analysis and carry out remedial actions to resolve emerging quality issues.
Trigger replan of 2G/3G/4G/5G technologies in accordance with the agreed capacity, quality and coverage indicators.
Continuous Monitoring of cluster level statistical and Benchmark drive test KPI’s and Trigger corrective optimization plans and manage implementation to completion.
Ensure all physical changes are updated on ATOLL database. Perform routine audit on sites. Maintain standards 4G/3G/2G parameter rules on all radio database parameters;
Manage Network NPS within cluster by customer complaints prioritization solution provision.
Identify existing or potential E2E bottlenecks in the mobile network and resolve or escalate to stakeholder for resolution.
Generate potential site nominals within cluster in collaboration with commercial teams.
Automate routine tasks.

QUALIFICATIONS

Bachelor’s degree in electrical or Telecommunication Engineering
A team player with excellent problem-solving skills, right attitude & good work ethics.
Candidates with Hands–on experience on GSM, WCDMA, LTE Optimization will have an added advantage.
Practical knowledge on use of any radio planning tool and nominal cell planning.
Candidates with experience on Nokia and/or Huawei equipment will have an added advantage.
Candidate must be willing to work in any part of the country
Data science and coding experience will be an added advantage.

Apply via :

egjd.fa.us6.oraclecloud.com

November 5, 2024
Technical Expert in Foot ware Adhesives Sales Manager- Plastics East Africa

Responsibilities:

Provide technical expertise and guidance to the R&D team in the development and testing of footwear adhesives.
Conduct research and analysis to identify innovative adhesive solutions for various footwear materials and designs.
Collaborate with internal teams and external partners to ensure the successful implementation of adhesive solutions in footwear production.
Stay updated with the latest trends and developments in adhesive technology to drive continuous improvement and innovation in footwear adhesives.

Requirements:

Bachelor’s degree or higher in Chemistry, Chemical Engineering, or a related field.
Minimum of 5 years of experience in the development and application of adhesives, preferably in the footwear industry.
Strong technical knowledge of adhesive chemistry, formulation, and testing.
Proven track record of successful adhesive development projects, with a focus on performance and sustainability.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Willingness to relocate to Nairobi, Kenya for the duration of the assignment.

Personal Specification:

A passion for innovation and a drive to excel in the field of footwear adhesives.
Strong analytical and problem-solving skills, with a creative approach to adhesive development.
Ability to work independently and manage multiple projects simultaneously.
Cultural sensitivity and adaptability to work in a diverse, international team.
Fluency in English; knowledge of other languages such as Spanish, Portuguese, or Eastern European languages would be an advantage.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
M-PESA Brand Specialist

Reporting to the Chapter Lead – M-PESA Brand Strategy And Marketing Communications, The role will ensure that everything we do is in service Safaricom’s Purpose of transforming lives.

About the role:

The role is responsible for developing and executing brand strategies that build awareness, drive engagement, and establish the M-PESA Brand as a leader in the Financial Services category . It will require an understanding of the mobile and financial services landscape, target audiences, and the ability to create compelling brand narratives that resonate across various channels.
As the principal brand storyteller, this role presents a unique opportunity to shape the brand perceptions in order to grow brand love; following a digital-first, insights-led approach, within the Brand Center of Excellence (COE)
This is also a principal brand guardian role. The role holder ensures adherence to brand guidelines across the business, which includes the regular audit, review and update of guidelines and brand assets.
The role requires a strong cross-functional collaborator who can partner effectively with teams across various disciplines including research, commercial, legal, corporate communications, consumer / business / financial services organizations, channels organization, sustainability and social impact

RESPONSIBILITIES
Below are the key skills and competencies required to be successful in this role:

Experience in driving brand campaign budget and performance management, and understanding of commercial drivers, data analysis to drive performance.
Insight generation & application, Strategic and creative problem-solver and collaborator
A strong understanding of brand storytelling and Brand PR with Excellent written and verbal presentation skills.
Digital Marketing & Marketing Technology (Martech) understanding, including but not limited to) AI/Machine learning, Data & analytics
Experience managing partners and complex projects for flawless campaign execution
Ability to effectively influence cross-functional stakeholders and external partners.

The role holder will be required to demonstrate the following competency and proficiency dimensions used as our contribution framework.
Brand building competency:

Define and refine the brand’s positioning in the market, ensuring stand-out from competitors and appeals to the target audience.
Articulates the brand story clearly to various stakeholders in order to meet various business objectives
Analytical with ability to gather and evaluate information guiding the development of solutions that meet various business needs
Turns growth issues and opportunities into insightful objectives, specified and implied tasks for the team
Builds business insights by seeing patterns in data and anticipates the future
Identifies behavior change barriers and triggers, and designs solutions to address them
Applies learnings from adjacent business units and other industries as well as taps into open innovation stream to help develop breakthrough ideas.
Plan, execute, and measure the success of integrated brand campaigns across various channels,

Productivity / Marketing effectiveness management:

Influences engagement approaches with a sharp focus on achieving critical KPIs.
Identifies and leverages synergies within the business to scale resources while delivering impact
Digital evangelist who actively seeks opportunities for digitization to drive efficiency
Influences partnerships and negotiations with a long-term view in order to sustained high impact delivery

Communication development and deployment:

Accountable for multiple ‘one briefs’ going to agencies
Sets high standards for the business and agency teams, fostering a challenging, risk-taking environment.
Uses a variety of techniques to engage and energize Safaricom & Agency teams, nurturing ideas that have the power to drive communication and business results
Aligns campaign reverts to overall organizational goals, encouraging synergies where possible and avoiding cross-purpose executions
Project management, prioritizing projects, balancing between business expectations and changes in operating environments
Utilizes agile rituals to create a visibly high performing cross-business team in a bid to unlock growth

People and Mindset Dimension

Demonstrates ownership by holding self & others to account for highest standards to drive brilliant execution
Inspires teams to take entrepreneurial risks; encourage collaboration & learning
Inspires and guides others, to live Safaricom Spirit e.g., listens & values to every voice

Customer and Business Dimension

Balances customer and business needs in decisions
Ensures customer experience is at the core of all delivery
Able to rally people behind a strong vision
Has strong commercial and risk-reward judgement
Is tech-driven and understands the role of tech in brand building and marketing communications to drive performance and efficiency.

QUALIFICATIONS

Bachelor’s degree
+5 years’ experience in brand management including atleast 2 years in senior roles in brand Management/ category marketing / innovations manager or Leadeship roles in communications agency, strategy consulting, or related field

Apply via :

egjd.fa.us6.oraclecloud.com

November 5, 2024
CoE Lead, Fintech Solutions

JOB DESCRIPTION

Reporting to the Chief Financial Services Officer, the position holder will be responsible for leading and overseeing the day-to-day operations of the Fintech Solutions Centre of Excellence (CoE). He/She will ensure that the CoE’s operations are aligned with the overall Financial Services Cluster and Safaricom strategy and that it meets the needs of internal and external stakeholders. He/She will work closely with cross-functional teams to ensure that the CoE’s services/value propositions are delivered efficiently and effectively, while maintaining compliance with relevant regulations.

RESPONSIBILITIES
Strategic and Tactical Execution

Develop and manage the strategy on Fintech Solutions and aligned to the overall Safaricom Strategy and customer needs.
Evaluate market potential and formulate performance indicators and help define go to market strategy for all Fintech Solutions propositions.
Develop an effective go to market strategy and drive usage of propositions.
Develop and execute a strategic roadmap for the Fintech Solutions CoE, aligned with the overall organizational objectives.

Strategic Partnerships and Stakeholder Management

Develop Partnerships leading to identification of new areas of Business and business opportunities..
Establish and maintain strong relationships with key stakeholders, including clients, senior executives, and business partners.
Collaborate with stakeholders, such as product managers and business leaders, to prioritize initiatives and allocate resources effectively.
Collaborate with other CoEs, tribes, squads/teams to foster a holistic and integrated approach.
Communicate effectively to convey the tribe’s vision, progress, and achievements.

Business Product/Proposition Development and Innovation

Develop new business opportunities while innovatively managing associated costs to make it a self-sustaining business.
Drive the ideation, design, and development of innovative products and services.
Utilize customer insights and data analytics to identify opportunities for process improvement and enhanced client experiences.
Ensure compliance with regulatory requirements and industry best practices.
Continuously review and optimize the CoE’s processes and procedures to ensure efficiency, quality, and compliance.

Performance Monitoring and Reporting

Align the revenue indicators and reporting tools to the targets.
In conjunction with the Marketing Business Partner, develop monitoring and evaluation templates for revenue performance management in the market.
Employ approved business processes to formulate and oversee the implementation of effective Influential Marketing initiatives to bring about desired responses in customer behaviour.
Define and track key performance indicators (KPIs) to measure the tribe’s performance and identify areas for improvement.
Drive data-driven decision-making by presenting insights and recommendations to senior management and stakeholders.
Ensure data privacy and security measures are implemented and followed in accordance with regulatory requirements and industry best practices.
Stay up to date with the latest advancements in data analytics and technology to identify opportunities for innovation and process optimization in Fintech Solutions.
Prepare regular reports and presentations to update senior management on the tribe’s initiatives, outcomes, and challenges.

Empower and enable Teams/Squads

Provide leadership in the day-to-day business and ensure a competent, efficient, and motivated human capital for enhanced productivity and performance.
Champion an agile mindset, continuous improvement and ensure adherence to agile leading practices.
Role model inclusivity & builds trust for a psychologically safe environment for everyone to be their best.
Build trust and empower teams/squads to work autonomously to deliver great value to customers.
Provide the right level of feedback to enable squad/team alignment and autonomy.
Represent the CoE interests to leadership, and escalating impediments as needed.
Develop, coach and mentor chapter leads, product owners and squad/team members.

Key performance indicators

Adherence to set Fintech Solutions CoE business OKRs and commitments.
Successful roll out of new Fintech Solutions and services in time, and most efficient manner.
Driving achievement of the Fintech Solutions Mission budget.
New business areas identified and planned in place to capture the opportunities.
Optimization of existing Fintech Solutions and services.
Delivery of relevant target digitization projects/Initiatives.
Drive innovation and continuous improvement within the CoE. KPIs could include the number of new products or services launched, the percentage of revenue generated from new products or services, and innovation awards or recognition.
Deliver exceptional client experiences. KPIs could include client retention rate, client feedback surveys, and Net Promoter Score (NPS).
Manage the CoE’s budget and financial performance. KPIs including expense management metrics, financial forecasting accuracy, and return on investment (ROI) for key initiatives.
Compliance with all relevant regulations and internal policies and procedures. KPIs could include regulatory compliance metrics, audit results, and risk management metrics.
Provide guidance and leadership to team members, through continuous and quarterly reviews.
Identify and nurture talent within the Fintech Solutions CoE.
Employee Engagement (eNPS) and Productivity.

Core competencies, knowledge and experience
Customer Obsession

Deepen team connection to our customers and communities.
Foster authentic relationships with customers and partners that build trust.
Explicitly take customer-centric decisions and take personal ownership to achieve results.
Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

Create an inspiring vision for your team to drive strategy and performance.
Show ambition and courage, empowering others to go beyond the plan.
Bold and challenge teams to reimagine how things are done.
Prompt new thinking and ideas by asking “what if” questions.
Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

Create psychological safety so everyone can have an impact.
Fuel innovative ideas from others and test them to enable growth.
Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
Share your ongoing learning and personal purpose with others.
Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
Actively collaborate to break silos and hold your team accountable to do the same.
Develop others to make the most of their talents and coach them to take ownership to get things done.
Create an inclusive environment ensuring the safety and wellbeing of others.
Live our Purpose and demonstrate the highest Standard of integrity.

QUALIFICATIONS

At least seven (7) years’ knowledge and experience in Financial Services with a focus on Fintech with at least three (3) in a managerial/supervisory role.
Relevant Business Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning.
MBA or relevant Master’s degree preferred.
Member in good standing of a recognized professional body.
In-depth knowledge of the Financial Services, as well as regulatory requirements and industry best practices.
Superior business understanding, with the ability to leverage technology to solve business and technical issues.
Possess high professional and ethical standards.
Strong stakeholder management skills.
Be a strategic thinker with an analytical mind.

Apply via :

egjd.fa.us6.oraclecloud.com

November 5, 2024