Jobs Kenya

Company Founded: Founded in 1993

  • Intern – Enterprise Risk Management

    Intern – Enterprise Risk Management

    Job description
    Brief Description
    Reporting to the Senior Managers, Enterprise Risk Department, the individuals, with guidance from the managers, will support the proactive execution of the Safaricom information risk management and ISO integrated Management programmes, coordinate the execution of the cyber risk management framework and carrying out technical assurance activities to ensure Safaricom systems are compliance with internal policies, applicable regulations and best practice and implement a non-conformity and corrective action strategy
    Detailed Description

    Carry out information security monitoring for critical systems as will be assigned, including logical access
    Review policies and recommend improvements in line with best practice
    Support ISO integration activities (ISO 9001, 27001, 22301, 20000, 14001 and 45001, ISO26000)
    Support process management teams and ensure SharePoint optimization.
    Follow-up Non-conformities raised during the ISO Internal and External audit
    Assist implementation of ISO45001 Occupational Health and Safety GAP report
    Support execution of scheduled ISO activities to maintain certification
    Support Process based Risk Assessment
    Assist in administrative duties assigned in the office

    Job Requirements

    Carry out information security monitoring for critical systems as will be assigned, including logical access
    Review policies and recommend improvements in line with best practice
    Support ISO integration activities (ISO 9001, 27001, 22301, 20000, 14001 and 45001, ISO26000)
    Support process management teams and ensure SharePoint optimization.
    Follow-up Non-conformities raised during the ISO Internal and External audit
    Assist implementation of ISO45001 Occupational Health and Safety GAP report
    Support execution of scheduled ISO activities to maintain certification
    Support Process based Risk Assessment
    Assist in administrative duties assigned in the office

  • Graduates Trainees Recruitment 2018

    Graduates Trainees Recruitment 2018

    Do you have a Computer Science degree with a genuine interest in Fintech and banking? Are you eager to travel and be part of an international dynamic team? If you are, then read on.
    In 2016 we launched an Academy to form best in class Sales and Business Solutions experts. The Academy has proven to be extremely successful and since then we have conducted annual Academy program. By joining the program you will be mentored by world-best professionals providing you with industry knowledge and special training to strengthen all the skills needed for a successful career in the Business Solutions Group.
    The 2018 Academy will kick-off in September & the first 4 months will be spent in Luxembourg with your new colleagues prior to shifting to your regional location in one of the following: Athens, Australia, Dubai, Frankfurt, Johannesburg, Luxembourg, London, Mexico, Miami, Orlando, Paris, Philippine or Singapore.
    What You’ll Do:

    Work alongside Senior Business Solution Consultants in the various Sales stages which include:
    Introducing TEMENOS technical products/services offerings
    Creating technical scenarios requested for clients
    Preparing meetings and response to RFPs
    Providing product demonstrations
    Interfacing with prospective and current customers, distributors and partners, making recommendations on system solutions that ensure the optimum usage and utilization of TEMENOS products and services
    Participate in industry leading training modules from product knowledge to software, basics of the banking industry across product suites and the soft skills of selling and communication.

    What You’ll Need:

    A Computer Science or Software Engineering degree.
    Technical and Practical knowledge of Java, JEE Application Server, ESB, XSD, XML, JMS, Web Services, ODATA and REST, MS Office.
    General knowledge of the software development lifecycle.
    Excellent written and oral communication skills in at least two languages; English is mandatory
    Proactive and highly motivated with the ability to work in a fast-paced environment.
    Results oriented with a can-do entrepreneurial spirit and a learning while doing mentality.

  • Engineer – Solutions Integration and Testing Territory Account Excecutive HOD E-commerce

    Engineer – Solutions Integration and Testing Territory Account Excecutive HOD E-commerce

    Job description
    Brief Description
    The job holder will be responsible for ensuring quality and timely delivery of customer solutions through integration of all network components and applications/services involved.
    Detailed Description

    Integrating various solutions components in line with the solution design.
    Ensuring that deployed solution meet and exceed set quality benchmarks.
    Participate in project management and communication at all stages of deployment.
    Thorough documentation of deployed solutions
    Smooth handover to support to ensure seamless acceptance into in-life.
    Continuously work with other teams to streamline internal process to improve service delivery
    Capture and add accurate customer details in all support systems (NMS, CRM etc)
    Provide customer solution documentation depicting current situation before deployment and after deployment
    Maintain relevant accreditation and certification
    Continuous research and training to improve speed, effectiveness and quality of deployment
    Training in deployment of all new services and solutions

    Job Requirements

    Degree in Computer Science or Engineering related discipline
    Accreditation in network or data center services (Minimum CCNP Proficiency Level)
    2-3 years experience in planning, deployment and operation of an enterprise or service provider network
    Sound IP routing and switching skills.
    Strong relationship building skills.
    Project Management skills.
    Software development and integration skills
    Sound product knowledge of the business’ existing product portfolio.
    Participation in service improvement initiatives.

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  • Regional New Business & Systems Development Director – Africa

    Regional New Business & Systems Development Director – Africa

    Job description
    In order to be successful this person will need to be recognized as a trusted advisor by our Development clients, demonstrate excellent interpersonal skills, as well as strong commercial acumen, be highly organized and be able to work independently in a flexible, fast-paced work environment.
    In this exciting new position, you will have the opportunity to work closely with our African local teams located in Nairobi, Lagos, Accra, Abidjan & Johannesburg, as well as with our team in Washington DC.
    At Kantar Public we pride ourselves on the team and their ability to work collaboratively on new business, client delivery and thought leadership.
    KEY OUTCOMES

    New Business Development (50 %)

    Identify, track in advance and strategically target new business opportunities
    Write cutting-edge, innovative and persuasive proposal and lead proposal teams
    Review account, project and business profitability to identify & seek opportunities to maximize financial performance for future projects
    Build Kantar Public’s presence in the development environment in Africa
    Manage a bidding system for decision making and response to incoming RfPs
    Hold an expert view and understanding of the Kantar Public Offer. Understand our offer and know how to differentiate ourselves against competitors.

    System Implementation (30 %)

    Drive strict adherence to systems across Africa
    Ensure the systems, processes and accountabilities are in place to allow for effective and efficient functioning across Africa, WECA in particular
    Improve efficiency and effectiveness in responding to proposals
    Ensure systems are in place for fast sharing of information on proposals pipeline to facilitate prioritization, follow up, planning.
    Develop a sharing and learning work culture

    Business Leadership (20%)

    Contribute to the strategic growth of Kantar Public brand as part of the Leadership Team and as support to the leadership
    Implement special projects for leadership
    Ensure business plans are achieved and communicated effectively
    Play a critical role in supporting key initiatives for the Development Practice
    Foster cross-functional & cross-brand collaboration, internal partnerships
    Help drive a pan-African mindset and work culture

    CAPABILITIES
    Essential Experience

    Proven track record in business development and bid & proposal management within the Development Sector
    Proven track record of delivering to client requirements – to the highest quality and agreed time schedules
    Proven track record of setting up systems and working practices in a cross-country context

    Skills

    Commercial acumen, very strong business development & proposal writing skills
    Excellent understanding of the Development context in sub-Saharan Africa.
    Ability to expand our development client network and to develop consortium partnerships
    Extremely strong and disciplined organizational and administrative background
    Well versed in managing initiatives and projects, and driving through actions personally and via third parties
    Exceptional people skills, highly persuasive, strong presentation and interpersonal communication skills. Able to respond in complex and highly specialized conversations
    Excellent written and spoken English and ability to proof read and write proposals.
    Good understanding of use of off the shelf, Microsoft tools, for knowledge management, team management, task management and communications

  • Engineer – Solutions Integration and Testing Quality Analyst

    Engineer – Solutions Integration and Testing Quality Analyst

    Department Description: Technology Enterprise Services
    Brief Description
    The job holder will be responsible for ensuring quality and timely delivery of customer solutions through integration of all network components and applications/services involved.
    Responsibilities

    Integrating various solutions components in line with the solution design.
    Ensuring that deployed solution meet and exceed set quality benchmarks.
    Participate in project management and communication at all stages of deployment.
    Thorough documentation of deployed solutions
    Smooth handover to support to ensure seamless acceptance into in-life.
    Continuously work with other teams to streamline internal process to improve service delivery
    Capture and add accurate customer details in all support systems (NMS, CRM etc)
    Provide customer solution documentation depicting current situation before deployment and after deployment
    Maintain relevant accreditation and certification
    Continuous research and training to improve speed, effectiveness and quality of deployment
    Training in deployment of all new services and solutions

    Requirements

    Degree in Computer Science or Engineering related discipline
    Accreditation in network or data center services (Minimum CCNP Proficiency Level)
    2-3 years experience in planning, deployment and operation of an enterprise or service provider network
    Sound IP routing and switching skills.
    Strong relationship building skills.
    Project Management skills.
    Software development and integration skills
    Sound product knowledge of the business’ existing product portfolio.
    Participation in service improvement initiatives.

    go to method of application »

  • InStore Sales Person

    InStore Sales Person

    Job Details:
    Job Brief
    We are looking for an enthusiastic InStore Sales Person to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or visit our showroom.
    Responsibilities

    Cold call people using a given phone directory and self initiated research to sell products
    Answer incoming calls from prospective customers
    Provide information about product features, prices etc. and present their benefits to walk in clients
    Ask the right questions to fully understand customer requirements
    Persuade the customer to buy by demonstrating how merchandise or services meet their needs
    Record the customer’s personal information accurately in a CRM
    Deal with complaints or doubts to safeguard the company’s reputation
    Go the “extra mile” to meet sales quota and facilitate future sales
    Keep records of calls and sales and record useful information

    Requirements

    Proven experience as sales person or telemarketer or similar sales/customer service role
    Proven track record of successfully meeting sales quotas preferably over the phone
    Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
    Excellent communication and presentation skills
    Proficient in English and Swahili
    Skilled in negotiation and dealing with complaints
    Persistent and results-oriented
    Patient and able to handle customer rejection
    Post High school certificate; BSc/BA is a plus
    Experience working with reporting systems; CRM & POS will be an added advantage

    Person Specification

    A successful InStore Sales Person must be friendly and persuasive.
    You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs.
    The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
    The overall goal is to promote business growth by expanding the company’s clientele.

  • Account Relationship Manager – Public Sector Assistant

    Account Relationship Manager – Public Sector Assistant

    Job description
    Brief Description
    The job holder will be responsible for ensuring quality and timely delivery of customer solutions through integration of all network components and applications/services involved.
    Detailed Description

    Integrating various solutions components in line with the solution design.
    Ensuring that deployed solution meet and exceed set quality benchmarks.
    Participate in project management and communication at all stages of deployment.
    Thorough documentation of deployed solutions
    Smooth handover to support to ensure seamless acceptance into in-life.
    Continuously work with other teams to streamline internal process to improve service delivery
    Capture and add accurate customer details in all support systems (NMS, CRM etc)
    Provide customer solution documentation depicting current situation before deployment and after deployment
    Maintain relevant accreditation and certification
    Continuous research and training to improve speed, effectiveness and quality of deployment
    Training in deployment of all new services and solutions

    Job Requirements

    Degree in Computer Science or Engineering related discipline
    Accreditation in network or data center services (Minimum CCNP Proficiency Level)
    2-3 years experience in planning, deployment and operation of an enterprise or service provider network
    Sound IP routing and switching skills.
    Strong relationship building skills.
    Project Management skills.
    Software development and integration skills
    Sound product knowledge of the business’ existing product portfolio.
    Participation in service improvement initiatives.

    go to method of application »

  • Products Analyst (Enterprise Business Unit)

    Products Analyst (Enterprise Business Unit)

    Job description
    Brief Description
    Reporting to the Manager Product Solutions & Enablement , the role holder will influence the design of experience in Product development within the Enterprise Business Unit. They will play an active part in developing product experience frameworks, developing experience blueprints and, defining a differentiated product experience within the Enterprise Business Unit.The role holder will lead and ensure rollout of attractive and customer centric Products, Solutions and Campaigns that deliver above and beyond experiences, through collaborative and customer centered Product Development processes.
    Detailed Description
    General Responsibilities Of The Role

    Design and Implement Product Experiences: Design and Develop Product and Support Experiences along the entire customer lifecycle with a view to guarantee unmatched user experiences.
    Lead CX work-streams and Enforce CXX Deliverables across Enterprise product development phases in line CXX Product development guidelines.
    CX Roadmap for Product Excellence :Develop, Own and Follow through CX Roadmap for Products to ensure experience excellence ambitions are not lost but are scheduled, tracked and realized.
    Operational Efficiencies: Deliver costs savings by Analyzing demand emanating from product experiences and implementing initiatives that result in operational efficiencies within the product environment.
    Product Readiness Assessments: Ensure that customer centric UATS and Readiness Assessments are well executed to inform the CXX Go/No Go Decisions
    Product Decommissioning or Improvement: Provide insights that support decisions on strategic product decommissioning and/or improvements and steer experience excellence in product decommissioning.
    Enterprise Product Excellence
    Creation of requisite Product Excellence documents across all New Product Development (NPD) Phases right from CX Frameworks to CXX Go/No Go Advisories and Product In-Life reviews
    Wall walk stakeholders at each NPD phase to ensure right amount of attention is focused on customer experience deliverables
    Go/No Go Decision Reports: Ensure CXX Go/No Go Decision Reports are accurately prepared and all key stakeholders aligned well in advance.
    Monitor the experience of existing products, solutions and campaigns and institute corrective measures in collaboration with relevant Business Units and stakeholders, as need arises.
    In collaboration with the PSE Enablement Team, Ensure Enablement is smartly planned for during Products, Services and Campaigns development and seamlessly executed ahead of Launch positioning customer facing teams to deliver excellence customer experience with ease.
    Reporting Excellence
    Monitor and Track initiatives within your docketresulting in creation of both detailed and high level progress and focus reports.
    Timeliness, Relevance & Accuracy – Ensure that information is collected from the correct sources and reported on in a timely, relevant and accurate fashion whilst targeting all key stakeholders.

    Job Requirements

    Bachelor Degree or Diploma and at least 4 years working experience in a related discipline with a leaning on Technology and Human Sciences.
    Proven practice in a Customer Experience role that includes Design and Implementation of Customer & User Experiences.
    Demonstrated skill and experience in the delivery of Enterprise Services.
    Ability to communicate complex subjects in a simple way
    Ability to assimilate Technology and Customer Experience to output remarkable User Experience
    Strong in reporting skills including report writing and presentations.
    Capable of working in a complex organization, smart negotiator and able to build strong relationships and credibility without necessarily having direct management control.
    Strong understanding of Customer Journeys, design of touchpoint experiences and related global trends.
    At least 4 years working experience in customer experience environment
    (Added Advantage) Cross-channel experience in a complex go-to-market business.

    Additional Details
    Note to Applicants

    As part of our recruitment process, successful candidates will be expected to provide the documents below for verification;
    Applicable to Kenyan citizen candidates only
    Scanned copy of Certificate of Good Conduct from the Directorate of Criminal investigation (CID Kenya) (Less than 12 months old)
    Scanned Copy of Certificate from a reputable Credit Reference Bureau (CRB)
    Applicable to all candidates
    Scanned copy of your University Certificate/s
    Scanned copy of your National ID /Passport /Legal Form of Identification

  • Senior Admin / HR Officer

    Senior Admin / HR Officer

    Job Description
    ACTED Kenya/Somalia is looking for experienced self-driven and self-oriented professionals tfill the position of an ADMIN/HR Officer;

    ADMIN/HR Officer

    Maintain and enhance the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices

    Recruitment

    Ensure that open and transparent recruitment procedures are followed as per ACTED policies.
    Responsible for effective and fast recruitment processes both internally and externally
    Work closely with AHRM and CFM tdeliver recruitment needs and fill vacancies within the targeted time
    Design recruitment advertisements for open position in ACTED Kenya/Somalia
    Screen applications for basic compliance with position qualifications, summarize CV’s for easier evaluation by the department heads before sharing with the relevant heads of department
    Obtain and assess all credentials of the candidates when required
    Forward shortlisted CV’s tthe concerned department heads for evaluation and interviews
    Schedules interviews and ensure feedbacks are given teach interviewed candidates
    Actively participate in all interviews.
    Maintain an active and organized data bank of applicants for various positions
    Report weekly and when required trecruitment & staffing management for progress update and further instructions
    Updating the website on job positions and the internal vacancy notices
    Assists senior managers with defining their specific recruitment requirements per position
    Conduct reference checks for all tbe hired/successful candidates
    Prepares employees for assignments by establishing and conducting orientation and training programs.
    Ensures planning, monitoring, and appraisal of employee work results by training managers tcoach and discipline employees;
    Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.

    Training & Capacity building

    Maintain up tdate follow up table and share with the ADMIN/HR Manager on bi weekly & monthly basis.
    Tprovide technical support tthe field HR/Admin Assistant and Field Admin/HR staff

    Organigram updates
    Appraisal Management

    In charge of Various Admin related duties
    Any other task as requested by the AHRM

    Qualifications/Skills Required

    Bachelor’s Degree in Business Administration, Human Resource, Public Relations or related field.
    3-5 Years Experience in Recruitment preferably in an INGwith a proven track record of success
    Acquaintance with Kenya employment labour laws, various regulations and statutory law in Somalia.
    Computer Literate – MS Outlook and Excel and basic software application and familiarity with the internet and email communications
    Excellent communication skills, Strong analytical skills (context, people …)
    Competencies based interviewing experience
    Online recruitment systems experience
    Understanding of skills & Psychometric assessments (An advantage)
    Good understanding of the Somalia context is an asset advantage-Kenya/Somali nations are encouraged tapply.
    Excellent interpersonal skills and demonstrated ability testablish effective work relations at all levels,
    Proven ability tprioritize tasks, meet deadlines and work with limited supervision, pro-active and a good team-player.
    Capacity tbuild a maintain a strong professional network

  • Business Development Executive

    Business Development Executive

    Main Purpose of the Job: Ensuring customer excellence and carrying out administrative tasks, while ensuring administration of Front Office matters and Information management.
    Key Responsibilities

    Implementing the business development strategy to achieve set targets
    Selling, marketing and reviewing company products and solutions
    Pitching sales in diverse markets
    Preparing project proposals, monitoring and evaluation
    Maximizing the use of BPC Africa website, media channels through daily participation and monitoring
    Carrying out assigned tasks for various projects in line with specifications
    Scouting for and preparing tender documents, while monitoring and recommending improvements
    Preparing and presenting performance reports
    Carrying out research, preparing reports and recommendations
    Implementing and monitoring product and service innovations
    Carrying out team activities and duties as assigned

    Key Deliverables: Achieve the business development plan, Customer Satisfaction, Active media presence
    Special Focus: Job Skills

    Brand & Product communication
    Making the deal
    Media management
    Customer Service Management
    Business Development skills
    Project management skills
    Interpersonal skills
    Change management
    Application and exploitation of IT

    Competencies: Customer Focus, Accountability, Candid, Value-Yielding
    Qualifications

    Degree in Business Administration
    Higher Diploma in Human Resource Management or Business Administration is an added advantage
    At-least 1-year relevant experience