Company Founded: Founded in 1993

Merchant Onboarding Support Contractor Customer Experience Assesor Contractor Manager Government Relations

Department Description
We are pleased to announce the following Job vacancy-Contractor- in the Merchant Payments Department within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Merchant Onboarding Manager -Merchant Payments, the position holder will support Merchant acquisition & merchant administration tools, Manage 20/80 merchant relationship to deliver on business objectives, Implement merchant management & support mechanisms in line with business processes to support Merchant Services .The role will also involve Supporting Acquirers & sales team in merchant roll out services.
Detailed Description

General Administrative support for the Acquirer & Merchants
Ensure achievement of 100% SLAs on Merchant processes
Liaise between Safaricom, Merchants, acquirers, and regional sales teams
Provide back-up for Merchant customer acquisition activities
Facilitate availability of business tools, novelties to enhance Merchant & Introducer/business activities
Provide administrative support in Activating & support to recruited merchants
Ensure 100% compliance on Know Your Customer (KYC) details prior set up of Partner/Merchant outlets
Communicate on issues of non-compliance/irregularities to Partners
Ensure prompt & efficient set up of acquired/new Merchant outlets and business Partners
Ensuring that Merchant in the regions achieve transaction value targets
Facilitate attendance to walk-in customers
Sending Merchant correspondence, calling & attending to merchants queries for all assigned merchants
Preparing correspondence on internal and external requests
Prepare daily, weekly, monthly and quarterly analytic transaction and Merchant registration reports for the department/Introducer as requested

Job Requirements

Degree in a Business Administration related field
Intermediate knowledge of business finance principles is essential.
Highly results and performance oriented
Excellent team player with good management skills.
Excellent Negotiation/Influencing and Presentation skills

Additional Details
Demonstrated record of handling Merchants in various touch points.

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October 23, 2024
Acquisition, Capability And Talent Intern Dealer Support – Intern M-Pesa Agent Support – Intern

Department Description
We are pleased to announce the following internship opportunities in the Talent Acquisition & Capability Management department within Resources Division. The main aim of the internship is to give on-going university students an opportunity to experience and work in a real corporate environment.
Brief Description
Reporting to the Senior Manager – Talent & Resourcing, the role holder will be exposed to several key areas and roles.
Detailed Description

Manage low level department programs
Provide project management support for department activities
Records Management
Reporting and Analytics
Track calendar of departmental activities
Event Management
Running resource center
Liaise with consultants on specific workshops and programs
Manage relationships with departmental external providers
Provide coordination support during departmental & divisional activities
Participate in ongoing Talent programs

Job Requirements

Under – graduate student (On-going) in the Human Resource field – Indicate your year of study and expected Graduation date on your CV
Hands-on experience in use of Microsoft Office applications especially MS Excel
Proactive, confident, energetic with the ability to work under pressure to tight schedules/deadlines and monitor and follow up on all actions taken
A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills
A proven team player with excellent communication and interpersonal skills
Good command of written & spoken English
A strong sense of self drive, initiative, integrity and a sense of humor

Additional Details
NOTE THIS IS A 3 MONTH INTERNSHIP OPPORTUNITY
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
Copy of your National ID/Passport

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October 23, 2024
Resource Centre – Intern M-Pesa Agent Support – Intern Acquisition, Capability and Talent Intern

Brief Description
Reporting to the Officer Resource Center Operations, the position holder will provide support in the management of the resource center including acquisition, accessioning, processing, classifying, cataloguing and shelving of resource center materials. To provide resource center patrons with relevant information and services regarding current and future resourcesDetailed Description

Manages the Resource Centre daily operations – acquisition, accessioning, classification, cataloguing
Display Management- Layout and organization of the collection on the shelves according to classification number
Circulation- Ensure safe and timely delivery and return of resources to the staff in outer offices and /or in field while monitoring costs
Library Resources and User Database maintenance
Resource Centre Reporting

Job Requirements

A currently Ongoing Undergraduate Student in Library Information Science from a recognized University
Experience in Library System management will be an added advantage
Good communication skills (written & spoken English)
Excellent organization skills
Team player

Additional Details
PLEASE NOTE THAT THIS INTERNSHIP POSITION WILL BE BASED IN THIKA TOWN
NOTE THIS IS A 3 MONTH INTERNSHIP OPPORTUNITY
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
Copy of your National ID/Passport

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October 23, 2024
M-Pesa Product And Services – Intern M-Pesa Bulk Payments Products Manager – Jr Customer Experience Executive – Retail Care Desk Senior Officer – Technical Regulations

Department Description
We are pleased to announce the following Internship opportunity in the M-PESA Product and Services Management Department within the Financial Services Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Manager – M-PESA Product Development, the position holder will be tasked to manage creditors within the credit platform M-PESA Bloom while in line with the divisional objectives of driving payments.
Detailed Description

Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
Review and update credit and loan files.
Handle customer complaints and take appropriate action to resolve them. Third line support.
Stay abreast of new types of loans and other financial services and products in order to better meet customers’ needs.
Negotiate payment arrangements with customers who have delinquent loans.
Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enabling technological implementation of loan origination and management systems including defining scope and overseeing UAT and deployment
Working with Lenders to design underwriting policy.
Work handy with lenders, platform owners and create mutual business relationship.
Work with merchants, agents who are behind on their payments for current loans and help them avoid defaulting on the loans.
Act as a liaison between the merchant, Agents, consumer and the lending institution
Obtain and compile copies of loan applicants’ credit histories, corporate financial statements, and other financial information

Job Requirements

A currently Ongoing Undergraduate Student in Business Administration from a recognized University
Project Management skills are an added advantage
Attention to detail with good organizational, planning, report writing and presentation skills.
Good interpersonal skills and experience in partner management
Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken.
A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills.
Interest in sales/product/underwriting would be preferred (with NBFC/Bank/Fintech)
Interest in launching a digital product/platform would be preferred

Additional Details
NOTE THIS IS A 3 MONTH INTERNSHIP OPPORTUNITY

As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.
An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
Request of Internship (official document) from the University or Transcripts
Copy of your National ID/Passport

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October 23, 2024
Director of Evaluation

Job description
Kantar Public in Africa is seeking an experienced and entrepreneurial professional to serve as Director of Evaluation. This is a new position created to support the organization’s new strategic plan and to drive our evaluative business stream. In collaboration with Kantar Public country teams and the international development practice leads, the candidate will build and grow our evaluation practice, incorporating our current evaluation work.
CAPABILITIES

A mature person with around 15 years of evaluation experience overall and 5 years leading process and other forms of evaluations in Africa, including experience in developing and consulting on evaluation frameworks.
The person will have won and led independent evaluations
Very strong proposal writing capabilities
Excellent client communication and consulting skills
Demonstrated understanding of technical aspects of and current trends in evaluation
Proven experience in managing multi-disciplinary teams, working in collaboration with international and national consultants
Self-motivated with a strong ability to work independently – this person will work in a cross-cutting role and will be expected to write proposals and lead evaluations themselves in the first instance.
Specialist in the design of evaluation systems, and embedding evaluation in the decision-making processes
Proven ability to make evaluation results impactful using digital and other methods of reporting
Strong familiarity with primary research methods in evaluation.
Familiarity with OECD and DFID Quality Proforma and other quality initiatives within the development sector, and an ability to integrate these across the studies as appropriate
Ideally African national

JOB DETAILS
Reporting to CEO Kantar Public Africa and Middle East and based in Nairobi, Kenya, with a dotted line into the Director of our global Development Practice, based in Washington DC., USA.
JOIN US
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

October 23, 2024
Intern-Finance Operations Senior Officer – Technical Regulations

Department Description
We are pleased to announce the following Internship Opportunity in the Finance Operations Department.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
The main aim of the internship is to give the interns an opportunity to experience and work in the real corporate environment.
Detailed Description

Posting and verification of invoices.
Timely preparation of payments for approval. Reconciliation of supplier statements with GL.
Daily validation of invoices posted on iSupplier and initiating them for approval.
Reconcile on a daily basis the sales done through retail shops and invoice and receipts interfaced in ERP and follow up on any reconciling differences
Assist in internal control checks with the shops through surprise counts. Attend and document all issues raised on the finance dealer’s desk and prepare a daily report on issues identified, resolved and escalated.

Job Requirements

Applicant MUST be on-going Bachelor’s degree students in Finance, Accounting, or any business related course;
Must have professional accounting qualifications CPA Part II or ACCA;
Have proven interpersonal skills;
Excellent communication and written skills;
Good organizational skills;
Knowledge of MS office packages (MS Excel & Word

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October 23, 2024
Assessment Monitoring & Evaluation (AME) Officer

Department: Assessment Monitoring & Evaluation Unit (AMEU)
Direct Hierarchy: Country AME Manager
Contract duration: 3 Months
Starting Date: May 2018
Position profile

Under the direct supervision of the Country Assessment Monitoring and Evaluation Manager, he/she is responsible for supporting the data management framework of the AME Unit by providing data analysis services as well as designing and implementation of ToRs, tools and plans related to assessment, monitoring and evaluations conducted by AMEU staff.Responsibilities and Duties – Data Analysis
To support the set-up of all the databases required by ACTED teams and developing the related tools (database structures, surveyor informatics forms and data entry screens, workflow for database population and update)
To carry out data cleaning and data quality assurance
To manage the databases and develop queries, specific export files and report
To deal with routine problems arising in the course of data handling.
Create operational data management and data analysis systems using SPSS, MS Excel and Access to enable effective monitoring and evaluation;
Create data quality control protocols including training ACTED teams to continue to improve data quality;
Support in establishing data collection systems for projects to assist with the collection of project indicators and for project management and monitoring purposes (in-line with the Project Monitoring and Management Framework);
Training of enumerators, AMEU and program staff on management of data and interpretation of results and findings;
Provide trend analysis on key indicators of projects per sector, e.g. WASH, Livelihood, Early Warning, etc.
Work closely with the GIS staff to ensure an accurate and dynamic link between the GIS and AMEU, ensuring data collected can be spatially referenced.Responsibilities and Duties – Assessments, Monitoring and Evaluations
To actively participate in the design and implementation of ToRs, tools and plans related to assessments, monitoring and evaluations conducted by AMEU;
To actively participate in the design and implementation of practicable and robust systems to collect data and interpret data, including related training;
To assist the field teams to initiate and follow-up on the implementation of recommendations, best practices and lessons learnt;
To perform and ensure rapid and thoughtful analysis of monitoring data and dissemination of reports;
To build the capacity of field AME staff on ACTED Kenya and Somalia’s standardized monitoring setup including training on tools, methodology, basic data analysis and reporting;
Immediately inform the line manager in case of problems, delays, deviations from agreed work plans etc.;
Any other task as assigned by the Country AME manager.

Requirements

A masters /Bachelor’s Degree in statistics, computer science or closely related to field
Proficient understanding of AME, including the ability to work effectively with tight timelines, high quality standards, and demanding, potentially overlapping priorities.
Experience of social research methods to conduct monitoring and evaluation for humanitarian and development initiatives/interventions.
Excellent analytical skills in order to interpret qualitative and quantitative data and discern useful recommendations for programme implementation and development.
Statistical analysis and IT skills, including use of SPSS and Excel for data analysis.
At least 3 years of work experience in a similar field; former experience with humanitarian organizations is an asset.
Good English communications skills (both oral and written).
Strong team player of high integrity, pleasant personality, ability to work under least supervision and meet strict deadlines.

October 23, 2024
Legal & Secretariat Department Intern

Brief Description
The main aim of the legal internship is to give Law students an opportunity to gain practical experience and to apply theories and education instructions in a professional setting under the guidance of experience professionals.
Detailed Description

Work closely with the Advocates and other staff in the Department.
Prepare inter alia, commercial contracts, letters, conveyance documents etc.
Carry out administrative duties in the Department.
Liaise with other departments in the Company to realize inter-departmental goals and projects.

Job Requirements

Be a law student from a recognized university.
Have proven interpersonal skills.
Excellent communication and written skills.
Good organizational skills.
Be computer literate.

October 23, 2024
HOD E-commerce Account Excecutive Solutions Integration

Brief Description
Reporting to the Director – Enterprise Business Unit , the position holder will be responsible for developing, driving and implementing the e-commerce strategy to maximize sales, with a persistent emphasis on customer acquisition, conversions and maximizing average order value.
Responsibilities

Acts as a mini-CEO for the e-commerce business for Safaricom
Lead the whole e-commerce department including marketing, merchant relations, customer support, product managers and other support functions
Ability to define product pricing, communication and selling strategy
Work closely with all departments like technology, finance, risk, assurance to define product strategy and ensure alignment to corporate strategy
Work closely with HR team to recruit the top e-commerce talent and build a passionate startup-like culture for the e-commerce unit
Ability to understand the African market, culture and competition and come up with appealing value proposition for the customers
Ability build fit for the future passionate teams with great team empowerment and support
Ability to identity and work closely with the seller community to provide customers with relevant products.
Work with products owners and technology function to build future fit solutions to compete locally and globally
Have deep knowledge in e-commerce product strategy, product recommendation based on AI, customer driven user experience, product execution and offline and online merchandizing.
Experience in digital marketing and sales and ability to increase customer engagement on MASOKO.

Requirements

10+ years in E-commerce domain with strong leadership experience
Commercial lead with 8+ experience in leading talent towards delivering customer needs
MBA or masters in management is recommended
5+ years of experience in digital marketing and sales
Management skills in leading agency, customer support, merchant, logistics, delivery teams.
Experience in e-commerce platforms like magento or similar ones is a plus

Additional Details
Critical Competencies for Success

Evidence of deep knowledge in e-commerce product strategy, product recommendation based on AI, customer driven user experience, product execution and offline and online merchandizing.
Evidence of managing crosscutting datasets and driving insights
Able to generate segmented insights that touch on Safaricom’s Consumer and Enterprise Business Units
Evidence of using alternative methodologies to reduce costs of data collection, analysis and alternative insights
Understanding of digital data collection and surrounding metrics
Documented evidence of other strategic studies for both consumer and business segments
Adherence to project plans/deliverables
Strong quality assurance background
Insights driven business plans
Evidence of insight sessions with key stakeholders
Documented reports of bi-annual reviews for key suppliers

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October 23, 2024
Reach GIS Specialist

Background on IMPACT and REACH
REACH was born in 2010 as a joint initiative of two INGOs (IMPACT Initiatives and ACTED) and the United Nations Institute for Training and Research (UNITAR) Operational Satellite Applications Programme (UNOSAT). REACH’s purpose is to promote and facilitate the development of information products that enhance the humanitarian community’s decision making and planning capacity for emergency, reconstruction and development contexts, supporting and working within the framework of the humanitarian reform process. REACH facilitates information management for aid actors through three complementary services: (a) need and situation assessments facilitated by REACH teams; (b) situation analysis using satellite imagery; (c) provision of related database and (web)-mapping facilities and expertise.
Department: REACH
Contract duration: 9 months
Location: Nairobi, Kenya
Starting Date: April 2018
Country profile
REACH has been operational in Somalia since 2012, providing information management support to humanitarian actors in a complex environment through assessment capacity, GIS services and support to Cluster IM practices. Projects have included tri-cluster assessments in support of the WASH, Shelter and Education Clusters, support to Food Security response analysis, and development of a Shelter Cluster M&E Framework.
Throughout 2017 REACH Somalia expanded information support to the humanitarian response in several key areas, including IDP settlement profiling, multi-cluster needs assessment and improved remote data collection. Moving forward, key strategic aims are to increase geographic and sectoral coverage and to enhance advocacy capacity through strengthened data collection and information targeting.Position profile
Under the supervision of the REACH Country Coordinator, the REACH GIS Specialist is responsible for the management, implementation and support of REACH assessments and operational framework of the GIS Unit and provide GPS technical support to partner Agencies.
The REACH GIS Specialist shall be responsible for:

GIS Activities

Preparation, conception and production of maps
Identify map information needs;
Identify and access map information sources;
Ensure accurate linkages between spatial databases and assessment data,
Ensures that the produced maps meet the requirements of REACH and concerned partners.

Supervision and monitoring of mapping related data collection

Conceptualize methodologies for collecting data in the field, as according to need;
Organize and supervise GIS field missions;
Monitor accuracy of data collected.
Cross check data collected in the field, ensure regular updates and solve eventual discrepancies;
Acts as focal point for acquisition for satellite imagery (from IMPACT HQ and UNOSAT)

Project development support

Co-developing GIS components in proposals and supervising the implementation of these GIS components in approved projects;
Contribute to the strategic and programmatic development of the country team

GIS Staff Management

Supervising the activities of subordinate GIS/DB staff, including GIS officers, assistants and interns;
Development of capacity building and training plans for subordinate staff
Conducting appraisals and HR activities for GIS/DB staff
Integrating workplans of the GIS/DB team with the overall mission workplans; ensuring follow up for completion of tasks by the whole GIS/DB team

GIS capacity training

Develop training packages for the training of external GIS users (such as Government, UN and NGO staff) on ARC and QGIS
Develop internal training for assessment, and where relevant ACTED staff on data management, GIS and mapping

Database/Data Management Activities

The REACH GIS Specialist will manage the maintenance of database(s) for the consolidation of all assessment-related and GIS data in country.
He/she will ensure the capitalization of tools and procedures related to mapping and databases. Furthermore, he/she will support the assessment team in the collection and management of spatial datasets, verification and update of the collected data.
He/she will monitor the accuracy of collected data.Technical Support

The REACH GIS Specialist will contribute towards the identification and implementation of effective and adapted technical solutions and partnerships. The REACH GIS Specialist will provide technical backstopping of database to GIS/DB team and provide capacity-building to GIS/DB team related to database maintenance and advanced GIS techniques. He/she will also support the collection of spatial datasets and integration with REACH activities.
External Relations

The REACH GIS Specialist will respond to information requests from REACH and its partners. In order to support the development of joint database tools and processes with REACH partners in country, the REACH GIS Specialist will maintain regular interactions and reporting with key IM partners including cluster lead agencies, UN agencies, NGOs and technical partners. He/she will respond to information requests from REACH partners in country related to MIS data and mapping as well as solicit information from partner organizations to be incorporated into database. Furthermore, he/she will liaise with these partners to ensure the data is shared with REACH MIS team when required.

Internal Communication Processes

The REACH GIS/DB will liaise with IMPACT in Geneva to guarantee a quality product that suits the needs of the field office. He/she will respond to information requests from IMPACT Initiatives and keep Geneva informed of the MIS activities in the field.

Confidentiality and Data Protection

Requirements

Masters or Bachelor’s degree in GIS or other related fields will be an added advantage
Excellent analytical skills of qualitative, quantitative and geo-spatial data
Experience using ODK for quantitative data collection, or the ability to rapidly master the process
5 years of relevant working experience in humanitarian settings a benefit;
Experience working in the Humanitarian sector; Familiarity with the aid system, and understanding of donor and governmental requirements;
Prior experience working in IDP displacement locations
Excellent communication and time management skills
Excellent team management skills;
Flexibility and willingness to travel;
Ability to operate in a cross-cultural environment requiring flexibilityFluency in English; professional working fluency in Somali beneficial
Prior experience of mobile data collection tools
Ability to work independently.

October 23, 2024